Del Pui

2/10

Poor

24 Apr 2026

Veronica

You get what you pay for, horrible customer service and rooms do not look anything like the pictures.

Partner

10/10

Exceptional

15 Apr 2026

Kiera

Amazing stay!! Beautiful view from the room. Wonderful service!
The only thing was kidsclub wasnt open that long each day-which would be great to be out of the sun during the hot day.
Delicious food!

Family_with_children

10/10

Exceptional

13 Apr 2026

Benjamin

Yes,except the charge you for everything,

4/10

Poor

10 Apr 2026

Aimee

Definitely not a resort as advertised. Old, run and down.

Partner

8/10

Excellent

09 Apr 2026

Thomas

I was a solo traveller that went to Mexico Easter week for some R&R… overall hotel is decent.. I wished that my hotel room had a coffee maker to enjoy while getting ready in the morning

6/10

Pleasant

08 Apr 2026

Chantelle

Room had a horrible hard bed! My view was awful blocked by a palm tree! There was no spa. And the gym was awful old and very very small! Asked for two double beds never did get them so had to share with son ! Low budget hotel you get what you pay for food was ok some staff was great others not so great ! If your travelling with kids on a lower budget this might be good but for comfort and relaxing not so much

Family

6/10

Pleasant

07 Apr 2026

Adriana

I had never been to an all inclusive where you were not allowed to drink by the pool! We had to purchase cups in order to have our drinks by the pool. The young bartender at the pool is very very rude. I did make a complain. The resort itself was nice, near the Malecon, and the staff outside the main entrance were very friendly. Also, checkout was very unorganized! They took us to a back room, were training someone new, so it took extra long to be able to checkout, plus that staff was not friendly either.
The restaurant inside the resort were very nice, as well as the staff. We were able to eat at the Mexican and Italian restaurant. Delicious food!

Family_with_children

8/10

Excellent

02 Apr 2026

Aaron

Canto is an older resort. Check in process could be better. Rooms were clean and staff were friendly! Our AC was under repair and ran the whole time we were there, so our room was cold, which wasn’t an issue. The food was delicious with great variety. There were many activities scheduled each day and the pool entertainment was really fun! Beds were hard, but they furnished a foam mattress that helped a lot. Overall a great visit, I would book this all inclusive resort again.

10/10

Exceptional

02 Apr 2026

Kadin

Clean room and great cleaning staff! Wonderful resort all together. :)

8/10

Excellent

30 Mar 2026

Melanie

You get what you pay for! We chose this hotel for the price given the good reviews and it was a great decision! My kids loved the pool and enjoyed the activities and shows. We ate really well, good service. The room was old but clean, same as everything else on this property.

Family_with_children

8/10

Excellent

29 Mar 2026

William

Pool area was very nice.

Self

6/10

Pleasant

28 Mar 2026

Ivana

We noticed the service and cleanliness of the room had declined substantially from last year. Its a shame as we enjoyed ourselves so much last year. We didn't have towels or soap in our room, items were not restocked when the room was cleaned, shower did not drain and was not fixed (we had to unclog it ourselves), and our room was full of small flies for the duration of the stay.

The food remained the same and was good for an all inclusive. Pool area and public restrooms were clean.

Friends

10/10

Exceptional

27 Mar 2026

Jenna

We had ages from 3 to 87 that stayed here and it was great for everyone! The event director Alivaro (I think his name was but we called him Bruno Mars) was fantastic. We will be returning!

Family_with_children

8/10

Excellent

26 Mar 2026

Lissette

Room was ok, bathroom not so good, looked dirty to me when we got the room. Dark stains everywhere. Besides the bathroom everything was good. Friendly staff. Good food, and property was clean. Family friendly resort, happy with my stay

On another note, I booked with the idea that the hotel was “ all inclusive” however we were given two “coupons” that gave us access to TWO exclusive restaurants; my stay for 4 days. The Asian restaurant was okay, mar y Tierra was delicious and came with a stunning view BUT I was declined a soup and salad. The waiter made me choose one or the other. So much for all inclusive.

Family

8/10

Excellent

25 Mar 2026

Franklin

Average value for your money, the buffet could be much better with more selection. Staff is very good, nice room

Partner

10/10

Exceptional

25 Mar 2026

Edward

great old architecture

Family

10/10

Exceptional

24 Mar 2026

Alexander Edward

All the staff was great, clean, most of the food was good

Family_with_children

10/10

Exceptional

23 Mar 2026

Nairne

Friendly staff, clean room and facilities!

Partner

4/10

Poor

21 Mar 2026

Chelsey

The beach is really not all that great and it’s very very loud all the time

Self

10/10

Exceptional

20 Mar 2026

Yaroslavna A

Internet worked fine, best inside the room. Staff was friendly. We got laundry down once and it was good.

Family_with_children

10/10

Exceptional

19 Mar 2026

Kara

This resort met my expectations. The staff were very friendly and helpful. The food was good, the place was clean. Wifi worked, there was always hot water. The pools are nice too and the beach access is great.
My only word of caution is to watch your drinks very carefully, someone was slipping drugs into drinks.

Friends

8/10

Excellent

18 Mar 2026

Jessica

The beach is very steep, swimming is not an option usually due to red flag warnings. The food is very good. There are several restaurants lusted, but the reaort only lets you book so many reservations at the a la carte restaurants. This is not explained on the hotel description any where i could find. Most of the staff was exceptionally friendly. Its centrally located which is nice for getring around.lots of kids, lots of retired people. The wifi wasnt great, but it was free. Room was clean, my only complaint there was the maid came in even when i had a do not disturb sign on the door.

Self

2/10

Poor

17 Mar 2026

Shannon

I stay in PV every 5 months or so. Never have I stayed at a resort as rundown as this one. Though the pool area was immaculate (cannot drink in pool unless you bring your own cup with lid). The rest of the resort needs much improvement

WE moved resorts after 2 nights on my own dime as they were no help at Front Desk

1) No hot water in shower for 2 days , another patron told me theirs was scalding hot and could not cool it down
2) so many fruit flies in room , when we went to front desk did not get any assistance. Asked to change rooms and they were just as bad , they were coming out of the sink and shower drains
3) no fridges in room
4) food at buffet was ineatible , limited choices and cold
5) none of the reg drinks were available like other resorts , very limited and some on the board they couldn’t make as they were out of ingredients
6) My duvet cover had Stains on it so unsure about rest of bedding

This resort should charge a lot less in comparison to others based on wha others offer for same price

Family

10/10

Exceptional

17 Mar 2026

Malanie

This was my second time staying here. Staff are wonderful, always helpful when needed. Good food. Rooms a bit dated but clean. Enjoyed two of the pools. Didn’t spend anytime at kids pool as no kids with me.
Great location. Would book here again.

Friends

6/10

Pleasant

16 Mar 2026

Francisco

Let's start with the check in. It took us close to an hour to check in (they had me in one line then moved me to another line that was not for check in and then placed me back in the original line making me lose my place due to new comers being in line) and the girl that did our check in seemed to have an attitude, went through explanation of activities EXTREMELY fast and was basically no help at all.

The rooms were well kept and clean with a nice view to the main area. The queen size been barely fit my wife and I. I'm certain it was a full and not queen. Another issue you should all be prepared for: WATER PRESSURE. There's virtually no water pressure at all and we were left basically showering with driping showers.

The food was above average with a wide variety and the waiters were very attentive (except one lady that basically acted like we were forcing her to be there serving us - but she was at the ceviche restaurant on location). Also, quality/ taste for drinks will vary depending on which bar you get your drink from. I ordered a margarita at the main pool bar and it literally tasted like it was mixed with rubbing alcohol. I couldn't drink it at all. But the drinks at the villas pool bar were excellent. Night and day difference.

Pools and activities are great. You have 3 pools to choose from and direct access to the beach.

Overall, I think this place has needs major upgrades and can be incredible if done.

Family_with_children

10/10

Exceptional

15 Mar 2026

Darryl

Lovely hotel and staff

10/10

Exceptional

13 Mar 2026

Lyndsey

Loved it

Leisure Family_with_children

6/10

Pleasant

10 Mar 2026

Jean

Pool was good

Friends

2/10

Poor

08 Mar 2026

Kari

Check in line was a joke, took over 90 minutes standing in a cattle line.
The al cart restaurants were always “Full” or available after 9:00 pm and the food was poor.
There was NEVER a Manager on duty, so any and all issues were never addressed and or resolved.
Room service was available 50% of the time.
There were lines for EVERYTHING, food, drinks, reservations, towels.
Not worth the money, they have too many rooms and inadequate staff and supplies.

2/10

Poor

07 Mar 2026

Aniko

The pool was the only good thing. The staff looked like they didn’t want to be there and some were very rude

Family

8/10

Excellent

06 Mar 2026

Jaime Lynn

Lots of older people at this resort.

Family

6/10

Pleasant

06 Mar 2026

Lloyd Martin

Checking in was horrible. They didn’t have a room for us when we arrived. They gave a room where people were still there, then they gave us another room which was at the very back with a view to the neighbour building which looked like it was under construction. We went the next day to ask if they could give us another room, the guy said to go back next day, and we did, but they told us that they wouldn’t move us at all. I told them that this would be the first and last time we would stay there, and the guy just shrugged and said “ok”.
On the other hand, the buffet food was delicious and the pool was ok.

Partner

10/10

Exceptional

06 Mar 2026

Debra Ruth

Enjoyed the whole experience. Friendly staff and the food choices were excellent

Self

10/10

Exceptional

05 Mar 2026

andrew

very family fun based

Self

10/10

Exceptional

05 Mar 2026

Emma

Great resort, friendly welcoming staff

Friends

8/10

Excellent

05 Mar 2026

Sarah

The pool is the best part of this place, I stayed in the old section apparently though. I had to walk for about 10 minutes to get to my room and go up several flights of stairs. It was a hike to my room. The pool is beautiful though, and the activities at the pool are amazing. The food was OK, typical all inclusive food. It’s in a good location for exploring Puerto Vallarta overall, I would stay there again, but I would request to be less of a distance away from the pool.

Self

4/10

Poor

04 Mar 2026

Umit

Buffet was terrible , not enough food , not variety, none of the servers wearing the gloves when give your food …pool chairs wasn’t enough every chair was something on it without the people in the morning was no availability it was ridiculous ….

Partner

4/10

Poor

04 Mar 2026

Dion

This was our 4th time here. And we are sad at how far it has fallen in food quality and the staff are not as friendly as they use to be. The property is really showing its age

Friends

8/10

Excellent

02 Mar 2026

Bruce

Staff very friendly and courteous.

Friends

10/10

Exceptional

01 Mar 2026

Tracy

Very clean, great food and wonderful staff! I will return.

Self

6/10

Pleasant

01 Mar 2026

Maria

First of all the stuff did their best ,we went during the pv attack they keep us safe
We didn’t get to enjoy all the things that the hotel had they closed the restaurants so we couldn’t try everything. The only thing that they had open was the buffet and this snack bar. But in the snack bar they run out of food fast
Also my room had mold especially in the bathroom

Friends_and_family Friends

8/10

Excellent

01 Mar 2026

Bernard

Room was very clean and cleaned everyday. Entire hotel staff were friendly and accommodating. All inclusive meals were satisfactory and varied each day.

10/10

Exceptional

26 Feb 2026

Patrick

Perfect place to spend 2 weeks in the sun! Close to plenty of walkable places if you want to get out of the resort.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Kerry

The room was clean, the bed reasonably comfortable. The food was OK (breakfasts excellent). Staff were friendly.
Location good.

Partner

4/10

Poor

24 Feb 2026

Jonathan

Main restaurant very hot typically with not enough air circulation fans or ac as main dining is open air, eating indoors highly recommended, Oriental cuisine restaurant struggled to serve food that you would want to consume, it was nearly impossible to find avocado in any restaurant on the property eg, main dining/Asian/Mexican specialty, cucumber was the go to filler for anything green on all menu items which for Mexico was extremely disappointing. Cevicheria was more tomato/cabbage/cucumber filler with very little protien except for chicken and soysauced octopus again zero avocado used in this mexican cusine. Do not stay at this resort if you are looking for food experiences or dining sorry, the italian restauran did serve some decent pasta but this is a reservation only dining and these reservations are limited to only certain days open and short dining windows. The staff here is not the problem but the management/resort owners and the leadership dictating the level of service staff can provide

Friends

10/10

Exceptional

24 Feb 2026

Maureen

Very clean resort. Staff was super friendly, we were in mountain view and it was quiet in that section which we appreciated. The 3 pool areas were great with one having a kids splash pool. They had a French fry, burger/ hotdog/ pizza area that was great for my granddaughter as she wouldn’t eat buffet. 4 speciality restaurants to choose from. Could use a snack shop but xoxx is down the block.
Nightly entertainment was great. Would recommend resort.

Family_with_children

6/10

Pleasant

24 Feb 2026

Rudy

This hotel is affordable and gets the job done. The hotel seems to be a bit older but overall the room was clean. The food is okay. The lady who makes the omelettes is rude. With that being said, I am giving a 3star rating due to the hospitality. A lot of the workers seem like they don’t want to work there or if you’re bothering them. If you're wanting something affordable then it’s okay. My advice, spend a little more and get something a little better.

Family_with_children

10/10

Exceptional

23 Feb 2026

Edwin

We have been staying at Canto for the last 19yrs. Every employee here is amazing, the food is great and the entire hotel is always being cleaned around the clock. The only issue we had this week is that for the first time we had a room in the 300s section. 368 to be exact. The air conditioner was not working at all, the room is small and not lit well, bad lighting in there. We chose this room because we had one of our kids with us this time around. We always stay in the mountain villas which are great. These are small issues that are really not a big problem. With that said, we WILL keep coming back to this hotel. The service is amazing.

Family_with_children

8/10

Excellent

23 Feb 2026

Spencer

Nice room, great staff. The food was OK, but not great. They only let you book the restaurant reservations for every 2 nights you are staying. We stayed 4 nights and got 2 fancy dinners. The Ceviche restaurant was our favourite. Clean rooms, clean resort.

Partner

6/10

Pleasant

21 Feb 2026

Jamie Dale

Tv was poor and kept shutting off. Line up for drinks and food. Maybe few more things to do. But was still a blast

10/10

Exceptional

21 Feb 2026

Salvador Leon

Clean room variety in the food the bar and atmosphere was clean

8/10

Excellent

19 Feb 2026

Alexys

Everything was great only down side was the food was very hit or miss

8/10

Excellent

19 Feb 2026

Stephen

Room was adequate.
Food was okay.
Staff and guests were great! Alex and Jesus at the buffet were great!
Entertainment was Okay.
Beach was not very good, but can fault the hotel for that.
Probably will not be back unless thebprice is right.

4/10

Poor

18 Feb 2026

April

When I called to ask about food options I was given multiple areas to choose from
Which would’ve been included with all inclusive after arrival that was not the case. Only one buffet was available and they closed at random
Times

Partner

10/10

Exceptional

16 Feb 2026

Antonio

Clean, staff was great, food was nice with a lot of variety.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Christopher

Staff were great. Food was great, and the rooms were clean!

10/10

Exceptional

15 Feb 2026

Maria Catmen

My whole experience was incredible clean rooms the staff everyone was nice. I recommend this place.

Business_and_leisure Self

10/10

Exceptional

15 Feb 2026

Melanie

The stay is great here. Everything is very clean and the staff go above and beyond to help with everything.
Food is very average but you can always find something to enjoy.
I would like to have more entertainment for the kids in the day time and early evening.
We have come here 2 years in a row.
Location is great a quick UBER or bus ride to the Malecon. Shops right outside the resort if you want anything.

Leisure Family

8/10

Excellent

14 Feb 2026

Mark

Loved it staff was excellent, rooms could be a little nicer but it was very clean the whole hotel they kept really clean at all times. For the price you can’t beat it

Leisure

8/10

Excellent

12 Feb 2026

William

Room was good. Staff was good. Property was good. Food was ok

Leisure Self

8/10

Excellent

11 Feb 2026

Jim Parker

Clean room, helpful staff, food good.
Music too loud for us luckily we had a quiet room.

Leisure Partner

2/10

Poor

11 Feb 2026

Robert Thomas

What happened to my free upgrade? Bottle of wine? Free internet? Disappointing.

Leisure Family

6/10

Pleasant

10 Feb 2026

RONALD

Improve the buffet,don’t shut the beach access down because of large waves,their solution Go to the public access

Leisure Self

6/10

Pleasant

09 Feb 2026

sukhjeet

Staff is best with good english. 2 room with mountain view are very outdated nothing work.food can get better by quantity wise.

Business Self

10/10

Exceptional

09 Feb 2026

Valentino

Yes. Stayed last year as well. They did an excellent Super Bowl party with great food

Leisure Partner

8/10

Excellent

08 Feb 2026

Angela

Most of the staff were great. Rooms were kept very clean. Great pools

Leisure Family

6/10

Pleasant

08 Feb 2026

Donna

Bathroom door was filthy…hand prints, foot prints. Sand on floor when we arrived. Shower leaked all over the floor. Chair smelled of urine. Food was good. Pool warm. Beach beautiful. Staff very good. Bracelets were cut off right at check out (11am), and we couldn’t get food/drinks. First time that has ever happened. We were able to sit in the lounge and wait until it was time to leave for the airport. Main pool was very loud and crowed. Kid pool was relaxing, believe it or not!

Leisure Family

8/10

Excellent

08 Feb 2026

Mike

We had a wonderful time with our friends - 2 other couples. The room we had was okay, a little dated. The buffet food had lots of variety. Can always ask for something if you don’t see it. Like toast and bananas. The specialty suppers were really good. Book them asap. They fill up quickly

Leisure Friends

8/10

Excellent

06 Feb 2026

Edna

The resort is a bit older, but it was very clean and in a great central location. The buffet was okay, but the à la carte restaurants were wonderful. The staff were incredibly friendly and attentive, which really made our stay enjoyable. Overall, a great experience!

Leisure Partner

10/10

Exceptional

06 Feb 2026

CURTICE

Very friendly staff, cleanest resort I’ve been too. Great for young families, in the heart of PV

Leisure Family_with_children

10/10

Exceptional

05 Feb 2026

Angela

We had a wonderful room with a great view. The staff is so friendly and helpful, the shows were fun, pools are great. Main pool is lovely and fun with lots of activities. The buffet had lots of options and the restaurants served amazing food. Perfect beach front access and good location. Easy to get to the malicon and downtown. David and Enrique went over the top with their service. This is our second visit and there was still lots to discover the second time around. Only complaint is we would have liked to have the option to pay half a day between morning checkout and late afternoon flight, or a late checkout fee.

Leisure Partner

8/10

Excellent

04 Feb 2026

James

Staff is great. On beach. Central location

Leisure Partner

6/10

Pleasant

04 Feb 2026

Gary Douglas

Staff prov amenities were not good standard old and in need of repair.
Room was substandard.
Quality of the stay was not to worth other location at less costs!

4/10

Poor

04 Feb 2026

Samantha

We came to Puerto Vallarta for my cousins wedding. She chose this hotel for her wedding. The hotel itself is ok. I hate writing bad reviews however I didn’t leave with a good experience when I approach the lobby to ask if they could bring me another two bottles of water. The person at the lobby said I had to call from our room to request that which I did. When I requested bottle of waters they informed be they couldn’t as they only give you the first two bottles complimentary. I said it was fine to charge me for it but I need them because I brought my baby and I needed to mix her formula. They refused and said if I wanted to complain I needed to complain with Expedia. That really upset me how I was treated over just bottles of water than I feel like it’s a pretty basic need. We paid a lot of money for our stay and we can’t get bottle of waters? It’s supposed to be all inclusive. Buffets at restaurants are al inclusive and you can get a glass of water there but you can’t bring them to your room. You must save your bottles of water and refill them in some of the water stations at the hotel. I saw everybody doing that which is fine however what really upset me again was the treatment I received. Food is also very bland and not a lot of options. It’s a big hotel and the elevators are very limited and very very small. We couldn’t fit all our luggage in one when we were getting ready to leave.

Leisure Family_with_children

4/10

Poor

04 Feb 2026

Brenda

The majority of the staff were very courteous, friendly and accommodating. The hotel is very outdated poor amenities in the room and limited food options and nothing available 24 hours.

6/10

Pleasant

03 Feb 2026

Judy

3 of us in a room, only 3 towels in the whole room no wash clothes no hand towels only 3 small shower towels . The beds were so small. You could hear the people in the next room's fart & breath. it echoed so bad in the hallways .Not a sound sleep thats forsure . The main pool had more dirt and sand on the bottom than the beach . all the drinks were watered down even the OJ,the food was slop
This is a very low budget resort

Leisure Family

6/10

Pleasant

02 Feb 2026

Carla

The room definitely needed updating. The sheets and pillowcases were stained. A number of times we could ask a question at the front desk, and when we returned we were given a totally different answer.

Friends_and_family Family

6/10

Pleasant

02 Feb 2026

Ulrich

We have been to that hotel 3 times over the past years and over all it has gone down - food quality, services, maintenance, entertainment program ... it is still a good and authentic place among those vacation towers & machines in the PVR hotel zone but could be better ... Staff is mostly very friendly and helpful ...

Leisure Partner

8/10

Excellent

02 Feb 2026

Ivon

Friendly Staff! The food was good,

10/10

Exceptional

01 Feb 2026

Michel

Nice and clean

6/10

Pleasant

29 Jan 2026

James

Was fine

6/10

Pleasant

29 Jan 2026

jason

Food and staff were great, beverage choices and water availability were bad. One type of beer available, no bottled water.

8/10

Excellent

29 Jan 2026

Alberto Ferreira do

Very good! Friendly staff

Leisure Family

6/10

Pleasant

26 Jan 2026

Laurie

The rooms are significantly going down hill. Our sliding door on the little balcony was nearly impossible to open or close. Above the mirror and sink was caving in with many dead bugs. The lounge chairs are broken. the staff is beyond amazing except at front desk when checking in

Leisure Partner

2/10

Poor

26 Jan 2026

Robert

Room was filthy with cob webs and dust all over ceiling. No hot water for first 3 days. Food was super limited. No toast in morning. Coffee was extremely poor like weak bildge water. Music was really loud and like a night club at times. There was a wedding one night and the music was so loud in our room it was deafening until 11pm. Staff was nice but it didn't make up for the shortfalls.

10/10

Exceptional

25 Jan 2026

Karen

Rooms need renovations, especially the bathroom

Staff were all wonderful..happy
Working hard
Pool was excellent..and best restaurant was the Italian

Leisure Friends

6/10

Pleasant

25 Jan 2026

Dominique

Rooms are nice cleaning staff are friendly. Pool is good staff at check in needs work not friendly. Some bell boys are rude. Seems there’s a problem with their stuff attitude.

Leisure Self

10/10

Exceptional

24 Jan 2026

Randy

We had a lovely stay, especially the Japanese dinner. I would like more dinner reservations.

4/10

Poor

24 Jan 2026

casey

The hotel outside is amazing pools. Amazing restaurants are amazing. The buffet could use some variety.
They should have some drinks for the kids like a special kids section different drinks for them. They always have feature drinks for the adults, but never for the kids.
The rooms are horrible. They need updating big time. We’ve stayed here twice now and both times the room has been horrible for the price that we’re paying. I would expect a better room everything falling apart we went to use the pullout bed. There wasn’t even any springs left in it you literally sound right down to the ground as soon as you sat on it The mattress was horrible. It was literally flat like a pancake. It was probably 50 years old. My son couldn’t sleep on that nobody could sleep on that so then I had to wait for somebody to come up and look at it and then go and get me a bed that was suitable for him to sleep on that we had to put in the middle of our living room. My daughter fell on their pool deck and smashed her head. It was bleeding. She had cuts on her head. I phoned and asked for the doctor to come up to look at her head they looked at her head, bandaged it up and said that she should probably go to an ER. They told me that a letter to clear her so that she can go on an airplane and it would either be $100 US cash that night $90 US cash the next day or I would have to go to a hospital and spend thousands that should’ve been free when my daughter fell on their pool deck and smashed head

Leisure Family

10/10

Exceptional

21 Jan 2026

Megan Melissa

We loved the resort and our time spent there . Room was large and clean . Staff were friendly and welcoming very helpful with any questions. The breakfast and dinner options were excellent! Drinks were good and the overall atmosphere here was great calm and not overwhelming! Only things I’d change the snack shack was lacking warm food.

Leisure Family

10/10

Exceptional

21 Jan 2026

Travis Glenn

Room was spotless. The service was amazing. Very friendly staff. We will definitely book another stay. The food was amazing too. The servers rook the effort to get to know us. The would have our drink and table ready before we got through the line up.

Leisure Partner

6/10

Pleasant

21 Jan 2026

Susan Lee

Room condition was fine, one issue with patio door which was quickly addressed and resolved. Food was average, coffee pot and fridge in room would have been nice. Staff was awesome in all regards.

Leisure Partner

6/10

Pleasant

19 Jan 2026

Mario

Staff at restaurant not courteous, once you were seated they forgot about you

Leisure

2/10

Poor

19 Jan 2026

Dominika

Worst stay ever wasn’t given water or coffee. They wouldn’t serve me alcohol after my bracelet broke but I still had it. I paid so much to stay here and wish I never went.

Leisure Self

6/10

Pleasant

19 Jan 2026

Tanea

Room was average..ok for 1 night only. Very convenient location to beach,shops and restaurants.

Leisure Family

6/10

Pleasant

17 Jan 2026

Alejandra

El servicio muy amable,staff amable demasiado respetuoso , el cuarto bien pero las camas y el cambio de sábanas muy notable sucio o no limpias , pero pronta acción al cambiarlo !!

Leisure Family

10/10

Exceptional

14 Jan 2026

Stefan

Good staff good food

10/10

Exceptional

13 Jan 2026

Tyler

Overall place was great . Friendly staff & guests . Beautiful location the beach and views are unforgettable

8/10

Excellent

12 Jan 2026

CESAR

The staff at Canto Del Sol are very friendly, helpful, & are genuinely happy to work there. The staff at the buffet area, the cevicheria, pool area, entertainment, & housekeeping. We never encountered someone who was not happy.

Various pools- the main pool has the kiddie & main pool, pool activities, music, direct access to the buffet, & snack area. Very attentive staff making sure our drinks were always full. Tip- take a travel mug as their cups are not allowed in or around the pool areas. I appreciate that this was enforced by the 2-3 security men that are making sure everyone is safe.
The other pool is across the hotel, you take a short bridge where you find the cevicheria (that is amazing) & a relaxed & calm environment with low music.

The only cons are the facilities, the pools have several missing tiles, & the room we stayed in (super saver) had

10/10

Exceptional

11 Jan 2026

Pierrette

Like many people I had read the reviews and was a little skeptical but let me assure you once we got there everything went seamlessly Yes the resort is a bit on the older side but it's extremely clean everywhere Our room was cleaned daily And once you figure out that Hot is cold and cold is hot you will enjoy a Hot Shower!! LOL
The food for us was really mediocre but you can always find something that you would enjoy eating.
The breakfast are phenomenal with enough choices to please absolutely everybody Fruits are fresh the eggs are fresh ect. The service in eating area is phenomenal they are all super friendly. And you are just a close ride to the Malecon Where the best two for one Margarita are .. Not the hotel that was my one disappointment
The beach is great No Umbrellas but don't worry there is a fella there that will rent you one for 300 pesos for the day. We did that for 7 days .. support the locals :)
This hotel is geared towards the Mexicans You are in Mexico! Oh and our bed was super comfy.. Cheers

Leisure Partner