The London Boutique Hotel

10/10

Exceptional

11 Mar 2026

Ryssa

The location is ideal, close to everything. Room was clean and everything a traveller needs was there providing convenience and comfort. Staff were friendly. I would definitely recommend and cone back.

Self

10/10

Exceptional

07 Mar 2026

Abigail Pomaah

The only issue is they don't sell water in there so you must come with your own water

2/10

Poor

05 Jan 2026

Alicia

Bed bugs 😥

Business Self

6/10

Pleasant

18 Dec 2025

Dean

Room was ok and clean, the only downside was lack of privacy due to thin walls!!!

Partner

2/10

Poor

27 Nov 2025

Lisa

This was a terrible experience! Do not stay here. The front desk person was rude. Our room was in the basement, the ceiling had a leak, the sink did not drain. The shower was so small, you could not turn around. I asked to be moved to another room as we were staying there for 6 days. I was told NO! Upon checkout, at 11:05 as we were leaving the room, the same rude staff person was at our door making sure we were leaving.

Partner

8/10

Excellent

07 Nov 2025

Mark

Nice place

Business_and_leisure Self

10/10

Exceptional

03 Nov 2025

Alison

Reception manager was extremely helpful, polite and welcoming. The location is very good, convenient for Paddington but also quite, plenty of restaurants and cafes nearby and a few minutes from Hyde Park. The building is tastefully renovated and very clean.

Leisure Self

10/10

Exceptional

24 Oct 2025

margarita

Spacious room, clean, replaced our broken kettle right away, close to public transportation, shops, groceries, restaurants nearby.

Leisure Friends

2/10

Poor

19 Oct 2025

Julia

I will never go back to this place. The rudest staff I had ever dealt with in the hotel industry. Very disappointed.

Leisure Friends

10/10

Exceptional

16 Oct 2025

Estrella

Very clean and the most I like is my third room that I booked upgrade into 2 rooms to occupied 4 people 2person each room instead 4 person in one room.

6/10

Pleasant

15 Oct 2025

Matthew

There aren’t any elevators/lifts. That’s not too much of a problem despite having a lot of luggage for our type of trip. However the hallways are narrow. There’s a surcharge for breakfast which I wasn’t aware of. I decided to spend money elsewhere for breakfast instead of the hotel’s since theirs was sparse. A decent place to rest my head. Would I choose a different hotel next time? Yes.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Alison

Lovely hotel, very clean and well maintained. The staff are friendly and helpful, whilst still being professional. An easy walk between Queensway and Paddington tube stations, lots of restaurants, cafes and small shops nearby, but immediate area is quiet and peaceful. Hyde park is nearby, a good location.

Leisure Self

8/10

Excellent

22 Sep 2025

Ronald

Everything went well. Great location.

8/10

Excellent

17 Sep 2025

Carrie

Very clean, usable room. Light and bright. Decent space for price. Nice location. Down side, 3rd floor is 4 1/2 steep flights of stairs. No elevator. Recommend showering at night. We had no hot water either morning. Having said that, I would definitely stay there again. Loved sleeping with the window open with the autumn breeze.

Leisure Family

6/10

Pleasant

15 Sep 2025

Pamela

There was no curtain on my bedroom window and whilst I appreciate such repairs cannot happen immediately, no makeshift window covering was offered and as a result I was awoken at sunrise.
My friends room had rain coming through the ceiling onto her bed and whilst they moved and changed the bed the ceiling wasn’t repaired and therefore risked it happening again. Having subsequently read online reviews it would appear this has been an issue for weeks.
The single rooms all appear to be on the 4th floor and there is no lift available. Which is unsuitable for people with mobility problems.

10/10

Exceptional

10 Sep 2025

Patrick

Will stay here if i get back to London

Leisure Self

10/10

Exceptional

09 Sep 2025

Jaime

Very recomendable, only the sheets had a wierd odor, other then that all good

Leisure Family_with_children

6/10

Pleasant

06 Sep 2025

Josephine

Quiet, comfortable bed, room smelled a little musty at first. It was much better after we closed the window. Layout of hotel was weird. So many stairs and doors. It was a labyrinth. In case of a fire couldn't get out fast enough.

Leisure Family

6/10

Pleasant

17 Aug 2025

Ashley

The hotel was cute and comfortable. There is no elevator so you do have to carry your bags up and downstairs. The bathroom shower was small.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Ana

It was very nice, we encounter an episode with an unhappy customer who was suggesting to find a different hotel, we decided to keep our reservation and were glad, we did! Please don’t go by the reviews, people sometimes are mean and bad review could ruin a business, just because things don’t go their way, we had an amazing stay!

Leisure Family

10/10

Exceptional

14 Aug 2025

Linnea

Good location it was an 8 minute walk from the main metro circle line and a 12 min walk to Paddington station.

2/10

Poor

21 Jul 2025

Alannah

Absolutely horrible experience. No help from management after there was literally yellow “water” leaking from our ceiling onto one of the beds. Their “solution” was to have the people directly above us stop their shower. When I went to ask for help again because it continued no one was to be found to help. Tried contacting management about a refund as we did not want to continue our stay given the circumstances and still have yet to hear back.

Leisure Friends

2/10

Poor

21 Jul 2025

Susan

A member of housekeeping broke my travel clock. The reception staff could not have cared less and would not compensate me for the damaged clock. Terrible customer service. I will not stay here again.

6/10

Pleasant

16 Jul 2025

Kristyn

It was convenient to Paddington station and eateries. There was no air conditioning and on the ground floor you didn’t feel you could leave the window open over night. Also it did not have a lock box in the room for valuables.

Leisure Partner

10/10

Exceptional

12 Jul 2025

Ger

Lovely 3-night stay in Hyde Park Boutique Hotel. Good value for money and very clean and convenient.

Leisure Family

8/10

Excellent

05 Jul 2025

Kazimierz L.

Great place 10 min walk from paddington station and a quiet area to sleep in

Leisure Partner

8/10

Excellent

05 Jul 2025

Aimee

Simple but clean. Nice staff Very accommodating

Leisure Family

2/10

Poor

02 Jul 2025

simel

NO

10/10

Exceptional

21 Jun 2025

Michelle

Good location. 10 min walk to Paddington station. Restaurants located within walking distance. Close to Hyde Park.

Comfortable beds!

Room has no A/C and only 1 fan so it was very warm.

Friendly staff.

Leisure Family

8/10

Excellent

20 Jun 2025

Susan

Friendly staff, clean. Good location

8/10

Excellent

10 Jun 2025

Regina

This hotel was perfect for our needs, close to transport hubs and city centre, local eateries, safe location, quiet at night and a comfortable, clean room. Well priced for what you got.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Joseph

Great place and nice people!

Leisure Family

10/10

Exceptional

04 Jun 2025

Stephen

Very nice hotel, arriving at 10.30 am I was given my room key down the basement level but was very clean and comfortable and had everything needed for my stay (fan, hairdryer, clean towels daily)

Very safe area with plenty of food options within 2-3 minutes of the hotel. Easily accessible to two tube stations getting to central London in about 10-12 minutes.

Dont be put of by the negative reviews this place is perfect for a stay in London and would definitely recommend and will be staying again on my next visit

Self

10/10

Exceptional

03 Jun 2025

glenn r

Great staff...clean rooms

8/10

Excellent

01 Jun 2025

Richard

Quiet, convenient, very pleasant staff

10/10

Exceptional

15 May 2025

anita Janet

Nice clean room and beds . Friendly helpful staff . Plenty of clean towels and tea/coffee etc

Leisure Friends

8/10

Excellent

08 May 2025

Marlene

The room was very fresh and clean. Comfortable bed and good shower and a quiet area.
There is no lift though to the room floors and no air conditioning but there was a portable fan in the room.

Leisure Family

10/10

Exceptional

04 May 2025

Juaquaetta

I liked how walkable it is.

Leisure Self

6/10

Pleasant

22 Apr 2025

Arthur

Mid at best.

The room was very small but we knew that so I’m not deducting stars for that. There was zero room decor. Nothing. White walls. Nothing anywhere. There was no warning of the 73 very steep (and some very narrow) steps to our room. Our “double” bed was, in fact, two twins pushed together. They were slightly different heights with one quite squeaky. Towels were thin & rough. Shower corners were a bit dirty. No AC. Grateful the window opened wide although our friends room window only opened 5 inches. Heat was a small portable heater but we did not need that while staying. Sink in bathroom was very small with low pressure. The shower water pressure was so poor there was no way any of us could wash hair. And the water temperature changed constantly throughout each shower from scalding to cold to normal. Great location! Easy walk from Paddington Station.

Partner

6/10

Pleasant

12 Apr 2025

omer

it was a quick one night stay - it was all fine, apart from that fact that the room we were given

10/10

Exceptional

06 Apr 2025

Joshua

Fantastic stay at an affordable price. Highly recommend!

Leisure Friends

10/10

Exceptional

31 Mar 2025

Philip

Clean hotel and very convenient for work

Business

10/10

Exceptional

26 Mar 2025

David

Nice Hotel, a bit of a walk from Paddington.

Leisure Partner

6/10

Pleasant

24 Mar 2025

Claire

didn’t expect the stairs but everything else was good

Leisure

10/10

Exceptional

20 Mar 2025

Emma

Great value, clean and comfortable

I stay in London once a week for work so I'm looking for somewhere that is clean and comfortable to stay but on a budget. After reading a couple of the extreme reviews, I wasn't sure what to expect but i was very pleased with my choice.

The hotel is extremely clean, tidy and well presented. I stayed on the 4th floor in a double room - it has by far been the most spacious room I've stayed in thus far when staying but also very notably clean.

When I thought about it, the room could have very easily been a Premier Inn or similar.

If I was to highlight any negatives - There were a few marks here and there and general wear and tear but nothing to cause offence. The shower could be a bit more powerful. And the stairs and general layout to the rooms is a bit strenuous and tricky. But for the price tag, being so close to 3-4 a number of tube stations (one being a major rail hub) and by attractions (like Kensington Palace), I think it's brilliant.

Business

8/10

Excellent

15 Mar 2025

Ellie

Nice and comfortable.

Leisure Self

2/10

Poor

27 Feb 2025

John

They want a £50 deposit.
Which i was never told about or aggreed..
Still waiting on my deposit back

8/10

Excellent

21 Feb 2025

James

Was what I required.

All I needed was a place to sleep so I can't comment upon other services, but it was clean, appropriately equipped and the staff friendly.

Friends_and_family Family

6/10

Pleasant

12 Feb 2025

Verified traveler

OK but wouldn't stay here again

The room was in a lovely and convenient location, however it was very tiny. The bathroom was added into the already small room and the bed was against a window with no headboard. Our pillows kept sliding back and off all night long. You are only allowed 1 room key and they can not give out another but will let you into your room if you are a registered guest. Overall it was fine for a couple nights but I would not stay here again.

Partner

2/10

Poor

12 Feb 2025

Mark

Upset

Very disappointed left my aftershave at the hotel rung Hotel soon as I realised for them to tell me that no aftershave had been found when I know I left it in the Hotel room

Partner

10/10

Exceptional

16 Jan 2025

R J

Good place to stay. Close to city but quiet and clean

8/10

Excellent

14 Dec 2024

R J

Great spot close to train station

Leisure Family

2/10

Poor

10 Dec 2024

Chloe

This room was nothing like the details online. The beds wouldn’t separate to two twin beds like the website showed because the room was too small. Broken ceiling tiles in the bathroom. Chipped paint coming off the walls. We left after one night because of the status of the room.

Leisure Friends

2/10

Poor

07 Dec 2024

Celestine

They put us in a basement room and the shower was soooooo small no one could fit in it. It was also so hot in the room and they provided electric fans like it was a dorm

Leisure Family

10/10

Exceptional

04 Dec 2024

Dawn

A beautiful little hotel. Amazing attentive staff, fabulous continental breakfast and easy walking distance to maun road for shops, bars etc

Leisure Friends

2/10

Poor

26 Nov 2024

Ricardo

I had to leave around midnight because I found what looked A LOT like bedbugs in my bed. The front desk was staff was understanding but management refused to authorize a refund. I don't recommend risking bedbugs despite the price and somewhat convenient location.

Leisure Self

8/10

Excellent

24 Nov 2024

Elliott

Nice independent hotel. 10 min walk from Paddington. Small, clean rooms. Small, slightly steep stairs.

Leisure Self

8/10

Excellent

22 Nov 2024

ALAN

Bed was comfortable, but the curtains didn't keep the morning light out of the room (luckily I had an eye mask for the 2nd morning) and the walls we super thin - I could easily hear the occupants of the next room talking and their alarm in the morning sounded like it was on my bedside table! Also no outlets or lamps on the bedside tables. Nonetheless, the hotel is in a great walkable area with lots of shops and places to eat nearby.

Leisure Self

6/10

Pleasant

08 Nov 2024

stacey

Room felt very dingy, but a good price.

Leisure Self

8/10

Excellent

29 Oct 2024

Domhnall

Very impressive. A period property pleasantly refurbished and maintained. Well priced.

10/10

Exceptional

19 Oct 2024

Susan

We stayed on the ground floor in a room with a double bed. It was very clean, quiet, close to the tube, Hyde Park, and restaurants. We didn't do breakfast.

8/10

Excellent

12 Oct 2024

Joseph Ryan

Full of character. Bed was awesome. Friendly staff. Staff were very attentive. Will recommend!

Leisure Family

4/10

Poor

07 Oct 2024

Anthony

I so wanted to give a good review but i just cant. Though well situated, this propertysmacks of owners not wanting to spend any money. From cracked and leaking ceiling, to cracked floor tiled, a tv the size of a postage stamp, a shower cubicle so small you better pray you dont drop the soap or you will have to step out and lean back in to pick it up…and no toilet brush!!! Property has two redeeming features… its proximity to 3 different train stations and Ms MK at reception who is a delight to deal with and a credit to the hotel

Leisure Partner

8/10

Excellent

06 Oct 2024

Annuja

Easily accessible from Paddington (6 minute walk from the Elizabeth line exit), good value for money.

Leisure Self

10/10

Exceptional

06 Oct 2024

Dianne

Easy check in and check out! Lovely property!

Leisure Family

10/10

Exceptional

03 Oct 2024

kevin

One night stay for a football match and an early train home.
Ideal location 15 mins from Paddington station and close to Queensway tube.
Single room, comfy bed and a nice size bathroom.
Check in and out was quick and easy.

Self

8/10

Excellent

26 Sep 2024

Signe Marie

Nice hotel, frindly staff, great location. Good beds and quit location.

Business

4/10

Poor

26 Sep 2024

Douglas

We were travelling with our daughter. As there were no single rooms listed as available, we booked and paid in advance for 2 twin rooms. We arrived to be informed one of the twins had been converted into 2 singles - which introduced the prospect of having paid for more than we were getting. It took some effort to address…
The rooms were clean and functional if not frills e.g. art work.
The area is sake, ok and walkable from Paddington. But there aren’t a lot of restaurants and shops.

Friends_and_family Family

2/10

Poor

25 Sep 2024

JESSICA

Well to begin, we’re a family of 5 adults that booked 2 rooms and we all agreed that this was the worst hotel we have ever experienced. We are all avid travelers and have stayed in a variety of hotels (boutique types, luxury, B&B, etc) and this is by far the worst. We were treated poorly from the instant that we walked in and the ill -treatment continued until the day we checked out and by ALL staff members (they were all equally rude). It seemed like we were all a nuisance for them from the start and customers service is non existent at this place. The rooms are extremely small and uncomfortable, which is expected at this type of hotel, however, one of the rooms felt like a boiler room for some reason (even on cool 50s- 60 degree nights with the window open). We couldn’t figure out how the hallway was cooler than the room. The room also seemed to be an old storage room that was turned into a room. We asked to be moved and the staff very sternly said nothing else was available, and when I say sternly I mean condescending and dismissive. To be clear, we would have possibly been better off at a hostel. We hated the thought of going back to the hotel every night we were there! It’s a shame that this place left such a bad taste because it was the first stop of our family trip and it was extremely disappointing and disheartening to experience such discourtesy! We are a very friendly bunch who are easy going very understanding we don’t like be an inconvenience but this was dreadful

Leisure Family

8/10

Excellent

09 Sep 2024

Magali

Nice room, hotel in a great, walkable and safe location.

Leisure Self

8/10

Excellent

06 Sep 2024

Marilyn

This property was very good. It was in great shape for being so old. We had a good time here. No elevator so be prepared to walk up the steps.

Leisure Family

2/10

Poor

24 Aug 2024

Peter

Staff average on reception though did allow us to check in to room early - we only wanted to drop off bags. However our triple room, picture shown was three single beds , turned out to be one double and one seat that converted to small bed, not suitable for 6ft 16 yo. No option to change staying others had booked up - missed point we had too. Stairs to level 4 are killer, no lift, very steep and with thick carpet pile some stairs very easy to trip on. Hardly any hot water for shower.

10/10

Exceptional

09 Aug 2024

Joanne

Great location! From the hotel you can either walk or take the underground located nearby to get wherever you want and explore the amazing city of London. Come back at the end of the day to this quiet neighborhood to unwind and rest. The hotel offers the convenient option of having breakfast on site if this might suit your needs. Our room was on the smaller side but clean and comfortable and all the essentials were provided. The staff is amicable and the service excellent. I would recommend this hotel to anyone looking for a great and affordable stay in London.

Leisure Family

8/10

Excellent

01 Aug 2024

Teresa

Annual Trip

We received a very warm welcome when we arrived, even though there was no lift we were offered help to our room with our cases. The room was in the basement which was a little disappointing but as it was very hot in London it turned out to be a bonus because it was nice and cool in the room. The bedroom and bathroom were quite small but it had everything we needed. The beds were comfy, the room and bathroom were clean. When we checked out we were thanked for staying and they look forward to us staying again. The hotel was about 5 minutes walk from the nearest tube station, the local amenities and Hyde Park. Overall I was more than happy with the hotel

Friends_and_family Friends

8/10

Excellent

01 Aug 2024

Kendall

Hottest days of the year. We must’ve brought the Florida weather with us ! We didn’t realize a lot of places in London don’t have AC. But the service was great and they made our stay nice.

8/10

Excellent

28 Jul 2024

Brad’s Crazy

Only thing I wished it had was a fridge & Microwave

Leisure Family

8/10

Excellent

26 Jul 2024

Sue

Great stay! Close to tube stop and lots of restaurants, as well as Kensington Park. Room was bigger than I expected. Our one downside was that our basement room was directly below the breakfast area, so it was really loud every morning by 7, with the moving of chairs. Otherwise, a great spot to explore the city from.

Leisure Family

10/10

Exceptional

25 Jul 2024

Carisa

Clean and comfortable! Quiet location. No air conditioning but a fan and open window at night were helpful. No elevator so transporting luggage up to the second floor can be a bit of a workout. Overall a nice experience for a short trip - will keep this spot in mind for future visits.

Leisure Family

10/10

Exceptional

23 Jul 2024

Elizabeth

Such a quaint space!

Business_and_leisure Friends

6/10

Pleasant

18 Jul 2024

Lucia

Great location! Good breakfast. Clean hotel. Shower head was broken. Needs shelving in bathroom. Nothing to put luggage on. Needs air conditioner. No fridge in room. Too many stairs without elevator.

Leisure Family

6/10

Pleasant

12 Jul 2024

Lauren

I did not stay in this hotel, was shifted to another site

10/10

Exceptional

12 Jul 2024

Rebecca

They helped me when I booked one less day than intended and went above and beyond to help me out!! Kind staff!

Business Family

8/10

Excellent

08 Jul 2024

Val

Good location and very clean room . Waitress at breakfast was delightful- very helpful and efficient
Our room was right at the top of the hotel - lots of stairs!!!!! Would not be suitable for many people- perhaps need to inform guests about this

Leisure Friends

6/10

Pleasant

08 Jul 2024

beverley

Hyde park

You get what you pay for , the hotel was ok for what we wanted , we just wanted somewhere to sleep and close to hyde park which was perfect for

Friends_and_family Family

8/10

Excellent

08 Jul 2024

David

Good location. Only quip, no lift and narrow, steep stairs between 3rd and 4th floor. Good staff.

Partner

6/10

Pleasant

07 Jul 2024

Anne

Not a triple room, a double with a camp bed.

The stay was fine other than the fact that I booked a triple room with 3 single beds but we received a double room with a camp bed squeezed into it. Initially it had a double bed & a camp bed, certainly not what I booked. When I questioned this, I was informed the housekeeper would divide the double bed to make 2 single beds but the hotel were not for shifting from their position that it was now a room with 3 single beds. Very disappointed as I avoided booking other hotels who said the 3rd bed was a camp bed. The photos of their triple room showed 3 ‘proper’ beds.
Photo shows their ‘advertised’ triple room.

Friends_and_family Family

8/10

Excellent

07 Jul 2024

Julie

Our family had a nice stay here. Breakfast is convenient and easy before we began our touring around the city. Room was simple and what we expected for this level hotel.

Leisure Family

6/10

Pleasant

04 Jul 2024

Leanne

2 Night Stay

Hotel was nice but we were on the 4th floor and the hotel had no lift which was difficult for my wife as she is a heavy smoker so struggled with the stairs. There was also no air conditioning but there was a plug in fan.

10/10

Exceptional

02 Jul 2024

Denise

Enjoyed our stay, the area felt safe walking around at night time,

Room was lovely and clean, bedding was changed daily, all the staff we came across were very friendly

Great access to the underground and Hyde Park,

Would definitely return without hesitation

Leisure Partner

8/10

Excellent

01 Jul 2024

Lindy

Great place for a family of 4 to stay. Very clean room in a quiet yet central area. Helpful staff. Room was a little warm for sleeping (we stayed in a heat wave) but fans are supplied which helped

Family

10/10

Exceptional

29 Jun 2024

Dawn

Hotel was so cute and nice to stay in, room was very small but perfect for just me. Staff was so helpful and carried my suitcase up 4 windy staircases to my room!

2/10

Poor

26 Jun 2024

Verified traveler

Discriminatory treatment; poor facilities

The hotel staff refused to greet or answer any questions when we walked into the small and unlit front desk area. They tried to replace printer paper for 22 minutes without exchanging a word. Another guest was in line before us and checked in. Unlike them, we were asked to submit our passports before they would confirm the type of room we had pre-booked. The area lacked any air conditioning or fans on a hot day, and we thought the demand was unusual and probably discriminatory. We asked for security measures for our personal information from passports (other than the aforementioned paper printout kept on the desk) and were refused explanation other than “it’s on the website.” It is not.
I asked to cancel our reservation and was met with a curt, “settle it with Expedia.”

Friends_and_family Family

4/10

Poor

25 Jun 2024

Kim

The stench in the rooms on the ground floors are really bad. If you book a 1 bedroom suite, beware it is in the basement and it smells very dampy...

Business_and_leisure Self

10/10

Exceptional

24 Jun 2024

Rebecca

This was an absolutely charming property for this price point. We stayed in another a block away that was truly awful ensuring we really appreciated this one! The room was clean and spacious enough for a 3 day stay, and it had a lovely outlook. The staff were great.

Business_and_leisure Partner

10/10

Exceptional

22 Jun 2024

Kelly

The Hotel was very clean, being from the US we are somewhat spoiled. And this hotel met our expectations on cleanliness and overall service. They had a continental breakfast, which looked good, but we never got a chance to try it. They offer late check out, huge win and offered to hold our bags. There are a lot of stairs so be prepared. They even offered to help with bags. Great overall experience.

Leisure Family

8/10

Excellent

22 Jun 2024

Suzette

Very compact space with a lot of stairs. Very quiet and conveniently close to the park, dining, and transportation.

Leisure Family

8/10

Excellent

18 Jun 2024

Maelyn

Property was well located and walkable to and from Paddington or Baywater stations. Rooms were decent, but the hotel did not have an elevator so our bags were brought up to our rooms. Staff were kind and helpful, and continental breakfast offered with the room was good.

Leisure Family

2/10

Poor

29 May 2024

pamela

Worse night ever

We booked a twin room but on arrival we were allocated a family room which was larger. Great we thought!!!! But this was in the basement, which was very hot, no view, couldn't open the window and we were kept awake all night by loud footsteps and what sounded like furniture being dragged across the floor above us and this continued until breakfast. We had the worse night ever, ridiculous.!!! We don't know if it was the kitchen above us, we did ask but they avoided the question. The breakfast was very poor, no fruit. They had down-graded us from the room we originally booked. We would never book this hotel again.

Friends_and_family Friends

8/10

Excellent

20 May 2024

Verified traveler

Noise in middle of night

Unfortunately our room location is right under reception and we heard a lot of footsteps noise in the middle of night. I am not complaining

Friends_and_family Family

6/10

Pleasant

11 May 2024

Bridget

Moved to another hotel without warning

I cannot properly rate this hotel because when we turned up for our room they informed us there was no hot water and they had moved us to a hotel down the road. We had not been contacted or consulted prior to arrival and felt at 4.30 in the afternoon we had little choice but to go to the The Central Park Hotel. The room we were given had 3 single beds instead of the double and single we had booked. Scaffolding all over the building so that you couldn't see out the window. Overhead lighting so dim I had to use my phone light for my makeup. Walls were so paper thin you could hear every word spoken in both rooms either side. Tiny bathroom and overall square footage of the room was less than what we had originaly booked. Yes, we were given breakfast to make up for it but we purposely hadnt booked it when we were choosing the Hyde Park Boutique because we went out for breakfast the first morning anyway.
They should have contacted us, to give us the option to cancel instead of send us to their sister hotel. The hotel we ended up in was not what we would have wanted

Friends_and_family Family