Bella Donna

Moldova , Chisinau
CHISINAU, Bucuresti Street, 9
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48 reviews shown

4/10

Poor

24 Jul 2019

Verified traveler

Could be much better.

Ariived and waited ten minutes for someone to check me in. Then they couldn't initially find my reservation. The breakfast was not great the first day tea and a croissant that wasn't very good. Then the second day it was eggs and ham. Back to croissant for third day. The housekeeping was here are more towels and soap.

Location is OK. Can get off bus 30 from bus and walk 5 minutes. Grocery store nearby. 15 minute walk to Mall Dova.

Buses are inexpensive 2 or 3 per trip.

10/10

Exceptional

04 Jul 2019

Verified traveler

Great property within walking distance of the downtown area, parks and the train station (all within 15-20 minutes). Really good internet too.

Leisure Self

6/10

Pleasant

23 Apr 2019

Verified traveler

No one comes to clean the room no dustbin in the room after asking them many times but no one provided any dustbin

Leisure Self

8/10

Excellent

04 Mar 2019

Imran

Bella Donna Hotel, chisinau

friendly staff, location was good too, good value for money, English can be a challenge but most staff could manage in English. room was spacious.

8/10

Excellent

19 Feb 2019

Verified traveler

Very nice!

4/10

Poor

13 Nov 2018

Charles

Not a good place to stay

The hotel advertises that it has a restaurant, but the restaurant is closed. It advertises that it has an airport shuttle, but it doesn't. It has not place to park and is located on a narrow street. The buildings on each side are in bad condition. The rooms are on the second floor but there is no elevator, just a narrow stair way. The beds have old, spring mattresses and are not too comfortable. The only amenity in the rooms are small refrigerators and a small TV. There is a public WiFi but it is weak. The receptionists do not speak English. I would not recommend staying there unless prices is important.

8/10

Excellent

01 Jul 2018

charles

Good location

Was an ok hotel with a five minute walk to the centre. Would stay again

Partner

10/10

Exceptional

17 Sep 2017

Robert

Very Nice Cozy Hotel

Very nice cozy hotel with a very good location close to the heart and most visited part of the city, restaurants cathedral and beautiful park. Service was also very good and the staff was very accommodating especially Greogery and Nelly who both made sure everything was OK and to my satisfaction. Good breakfast and WIFI. I highly recommend.

6/10

Pleasant

24 Jul 2017

Roxana Carmen

cost effect decent accommodation

It depends what are you looking for. I traveled for a business trip so I was looking for a decent and cheap room, comfortable and accessible to and from my meeting places and internet access. From this perspective, this hotel provides you with a comfortable and cost-effective room. The breakfast was the same each morning, so I would say this is an area needing improvement and diversification -- good coffee though, very nice and helpful front desk staff, a limited selection of TV channels, mainly in Russian, accessible location, close by a nice supermarket - supermaket Nr.1. If you are looking for luxoury accommodation, definitely this is not the place to go. If you need parking, this is not the place to go, but if you need a decent affordable room, than I would recommend to go for it, and keep your expectations at minimum.

6/10

Pleasant

25 Jun 2017

Seamus

Cheap accommodation in Chisinau

This cheap and cheerful accommodation is beset by problems. Despite advertising a restaurant, it was never open except for breakfast for the entire period of the stay (six nights). The rooms are small and cramped; the water pressure poor. Laundry took four days to be returned. On the other hand, the WiFi was good and the staff pleasant.

10/10

Exceptional

16 Jun 2017

Michael

Prima Sojourn in Bella Donna accommodation.

Located in city beside public transport.
Friendly staff. Good security with night porter. Very comfortable bed after a long delayed airline trip. Receptionist brewed a good strong cappuccino for
me which I greatly appreciated. Nice breakfast of bacon, tomato.
Omelette , bread, tea and yogurt .
Pleasant stay definitely

8/10

Excellent

03 Jun 2016

Michael

Hotel was very good for the price. Breakfast was excellent, my only recommended improvement would be that over 4 days the room wasn't cleaned once, nor were towels replaced and toilet roll restocked.

4/10

Poor

03 Apr 2016

Verified traveler

From 3-star hotel I would expect shower/tub combination in the bathroom not just shower. Internet connection was free but very slow. The hotel service in general does not speak English. Only some of them could say barely a few sentences.

8/10

Excellent

18 Nov 2015

Graham

Cleàn & central hotel

Hotel was ok. Room was spacious with 2 single beds pushed together to make a double, unfortunately the mattresses moved apart creating an uncomfortable space in the centre. The shower was fantastic and the bathroom was clean. The TV had almost 3000 channels, 90% of which have nothing on them, (1606 for the BBC news)
The breakfast was an odd affair of a fried egg, 2 or 3 small slices each of cheese, tomato, cucumber and meat. There was a yoghurt and a cold pancake on the first morning, nothing extra on the 2nd and a small piece of swiss roll on the 3rd.
the cafe was only open for drinks on my first night but there was a supermarket nearby.
On check-in the staff did not have any small notes to give me my change and no effort was made over the next few days to remedy that, which is partly my fault as i did not raise the matter, the staff were generally helpful and friendly.

10/10

Exceptional

09 Aug 2015

Verified traveler

Bella Donna

Nice place to stay, just a ten minute walk to the city center, staff is very helpful, rooms are very clean. Breakfast is ok, nothing special to mention, but still alright!

10/10

Exceptional

19 Jul 2015

Federico

Highly recomended

The rooms are clean. The hotel seems new. Internet works perfectly. TV was not working in one room and they moved me to another room right away. Staff are knowledgeable in English.
I was to check out at 6am and since breakfast was inclusive in my rate(very complete), they had prepared it for me to have it before the opening hours for this!!!. You just need to inform them.
Taxi to the airport is between 60 and 70 Lei. About 15 to 20 minute walk to the center of Chisinau and marshutka terminal.

Partner

8/10

Excellent

12 Jun 2015

PILLARISETTI

Stay at Bella Donna

Comfortable stay

10/10

Exceptional

25 Mar 2015

Verified traveler

Nice hotel in calm area

The Bella Donna was overall a nice place to stay given its location and the service. Breakfast on Saturday morning was incredible by USA standards and the rooms were clean. Nothing to complain about here for this hotel.

Family

8/10

Excellent

17 Mar 2015

Marshall

Nice Hotel with Excellent( and lovely) staff

Hotel Bella Donna is very close to the places you want to be in Chisinau..easy walking distance to the banks, shops, schools & Embassy's. It was a great check-in ! Both Elena's are lovely in character & physically at the Front Desk - asking questions on how to improve the hotel experience during my entire stay.

During the complimentary breakfast, Iulia & staff prepare a great options table of cereal, meats, yogurt, breads , fruits & juices. I am not a typical breakfast eater, but i did eat breakfast most times because of the atsmosphere & quality of breakfast choices i received.

The room is clean upon check-in but they failed to clean the room during my stay- not that i needed it to be cleaned, but would have been good to get the \"extra\" clean service!

Heat works, but don't expect a very warm heating experience that some are accustomed to in the US. I like it very hot in winter, but could only achieve warm on full settings.

Also..there is no parking at the Bella Donna, though it is available for only 15 lei 3 blocks walk away.

Overall..this is a 4* hotel ..which can achieve 5* status with just some minor upgrades in room /tech service and parking.

8/10

Excellent

24 Feb 2015

Verified traveler

Great value for the price! Clean and efficient!

I stayed here for one night (not even a full 24 hours) before my flight out of Chisinau. The hotel is not luxurious by any stretch, and it's in an obscure area not near any major attractions...but it was very clean and tidy and I have only good things to say about it. The room was small and simple but clean and efficient. The lady at the front desk spoke English and arranged a taxi to the airport for me at a great price. I wouldn't suggest to stay here for a whole week while on vacation with a group of people, but it's great for what it is (and the price!) especially for solo travelers or quick stays where luxury is not an expectation.

8/10

Excellent

16 Nov 2013

Eric

Awesome Hotel

I stayed here right after a 5 hour train ride from Odessa and was flying out to the US immediately in the morning. Showed up about 9 p.m. tired as ever, and the hotel clerk (Ana) was amazing. She was very helpful and understanding of me being a non-Romanian speaking tired individual, and helped me not only find my room but also arranged a couple taxis for me to complete errands around town. There is also a solid complimentary breakfast. I would definitely come back here.

6/10

Pleasant

24 Dec 2012

Chris

Good for local supermarkets and local bus links.

Some of the staff were helpful but some weren.t so friendly. Hotel could do with some minor maintence. Things like loose fittings and leaky shower hose. Overall the hotel is ok.

6/10

Pleasant

11 Nov 2012

Kolya

Nice enough

Aside from the rooms door handle nearly falling off and the blocked shower drain, my stay was pleasant enough. The staff were friendly and helpful but slightly unorganised. The hotel is roughly 15 minutes walk from the centre, but is close to a supermarket and shopping mall.

8/10

Excellent

23 Oct 2012

Verified traveler

Neatt, but a bit far-away

Clean, quiet and comfortable hotel for a good price. Staff was friendly and spoke good enough English. Unfortunately it's a bit far from the city center. Also at the end of stay when checking out all kind of extras (dog, taxi, etc) which were agreed upon at arrival the amount had doubled! They where only small amounts, but still irritating.

8/10

Excellent

16 Aug 2012

Doug

Decent choice at a good price

Not perfect but not too bad either. The staff struggled a bit with English, but we managed, and they were very friendly and helpful othewise. The layout is very vertical, and there is no elevator, so be careful if you have trouble with stairs and steps. A young staff member actually carried our large suitcases up the two flights of stairs for us when we arrived. There is no parking, but we were able to park on the street just in front where the staff could keep watch over the car. The room was small and basic, but adequate, and the AC was a big plus (not all hotels have AC in Moldova). The breakfast was decent. The neighborhood was OK but nothing special. It's pretty convenient to the airport (i.e. on that side of town). I would consider staying there again, but I might review other options first.

10/10

Exceptional

06 May 2012

Peter

I stayed 3 nights at Bella Donna. Best of it all was the staff at the reception. Extremely helpfull and spoke well english. Really put the customer in focus.The hotel is cozy and very close to the actual center of the city. I will recomend it to anyone!

4/10

Poor

10 Apr 2011

David

Smell of smoke verywhere

The staff if nice, but even as i changed room three times(!) the smell for cigarette smoke was everywhere. Propably, the ventilation system from the restaurant/bar is somehow connected will all rooms. I would not recommend any other than a cigarette lover to stay here.

6/10

Pleasant

15 Dec 2010

Don

Not impressed with hotel...staff were great

The hotel and room was clean and the staff were very helpful. However: the hotel was not as listed on Expedia. There were several things that were suppoded to be in the room that were not there, like hair dryer, and mini bar!
I would go back...not because of the hotel but because of the staff! I cannot say enough good words about the staff. They all spoke multiple languages and went out of their way to help you.

Partner

8/10

Excellent

28 Oct 2010

Mike

Interesting Hotel

The Bella Donna hotel turned out to be a fine hotel. I tend to like mid-range hotels that have character. This hotel fit the bill. I slept well and the Moldovian Russian staff was very good. The breakfast was good and there was a bar where I could try Moldovan wines. Compared to other hotels in Chisinau, the hotel was reasonable in price. I would stay there again.

4/10

Poor

07 Feb 2020

Marco Antonio

Aún me deben el vuelto.

No se puede pagar desde la página, ni con tarjeta en el hotel.
Tuve que pagar con efectivo , al momento de pagar no tenía vuelto, me quedaron de d at al día siguiente ( lo cual no ocurrió). La persona no es la misma . No manejan el idioma inglés.
Demasiado ruidoso.
Lo pedí con desayuno, no estaban al tanto , tuvieron que ir a comprar y cocinar, perdí más de 1 hora.
Algunos servicios del hotel no están disponible.

Self

4/10

Poor

30 May 2019

Ole

En blandet oplevelse

Vi har rejst meget og er ikke sarte, men det her var en noget blandet oplevelse. Rengøring under al kritik - nogle dage måtte vi selv bede om det. Morgenmaden var kedelig. Nogle gange manglede der f.eks. ost - værten sagde bare \"njet\", og dagen efter var der stadig ingen ost. Badeværelsesglassene blev overhovedet ikke vasket op, så ind imellem var det en \"gør det selv\" oplevelse.Engelskkundskaber hos personalet i receptionen var ikke altid optimale. Men sengene var komfortable, og selve placeringen af hotellet i var perfekt i forhold til byen.

Partner

8/10

Excellent

11 Feb 2019

Jacek

Przyzwoity hotel w dobrej cenie

Krótki wyjazd, potrzebowałem w miarę taniego, ale przyzwoitego hotelu. Bella Donna spełnił te oczekiwania. To niewielki hotel, ale w miarę przytulny i dobrze prowadzony. Minusem są śniadania, które są serwowane na zamówienie i dopiero od ósmej. Pokoje czyste, z tv i internetem. Okolica dość ruchliwa. Ogólnie polecam na kilkudniowe pobyty..

2/10

Poor

31 Oct 2018

Natalia

Не надо здесь останавливаться.

Отель отказал предоставлении одного из двух номеров,которые ранее подтвердил по электронному бронированию,мотивируя переполненностью отеля.Однако,утром на завтраке вместо шведского стола была скудная яичница,т.к.шведский стол готовится от 5 человек и более.Такой нонсенс просонал объяснить не мог.

8/10

Excellent

27 Aug 2018

William

No me limpiaron la habitación

8/10

Excellent

04 Aug 2018

Joakim

Good place, friendly staff!

Good location, close to the city center and to some of the city’s beautiful parks, walking distance to the train station and the central bus station. Hotel staff was very helpful and friendly. I’d stay there again if I was going back to Chisinau.

2/10

Poor

02 Aug 2018

Verified traveler

Mauvaise expérience...

Arrivé à l'hôtel, la chambre réservée (et confirmée quelque jours avant) avait été donnée à une autre personne. Nous nous sommes retrouvés à la rue le soir, sans autre excuses que \"sorry\" ….
Un grand merci à l'hôtel Chisinau pour sa compréhension et son accueil

Partner

6/10

Pleasant

22 Dec 2017

Max

Pulito e personale gradevole

Hotel e camera puliti, personale giovane e gradevole.
Per gli standard \"europei\" 3 stelle sono troppe .... ma per qualità in rapporto al prezzo pagato non mi è parso male.

6/10

Pleasant

31 Jul 2016

Norio

コストパフォーマンスは高い

スタッフは皆フレンドリーで気持ちよく滞在できた。
周囲に商店や飲食店はあまりないが、割と近くに23時まで営業しているスーパーがあるので買い物には困らない。

6/10

Pleasant

18 Jun 2016

mauro

Price

Good price , no other

8/10

Excellent

12 Jul 2015

Lech

dobry hotel turystyczny za dobre pieniądze o dobrym skomunikowaniu

8/10

Excellent

08 Jul 2015

Jean-Jacques

Interessant et amusant.

Propre et pratique.Le service est attentif.
Faites attention en marchant. Il y a parfois des pentes soudaines, des quarts ou des demi marches, des cadres de portes qui dépassent du sol, etc.
J'ai trouvé amusant le prix des condoms affiché sur la porte du réfrigérateur avec celui des bières et vins et la décoration d'un gout spécial. Parfait pour une nuit.

4/10

Poor

31 Mar 2015

Lars

Hotell som inte levde upp till förväntningarna

Ett hotell som inte riktigt levde upp till mina krav. Jag var här i tre nätter och de två första blev jag placerad i hotellets annex som låg i en annan byggnad. Rummet här låg i suterrängnivå och var torftigt inrett. Ingen städning skedde här och det fanns ingen tvål på toaletten. Personalen var väldigt trevlig men tyvärr var kunskaperna i engelska på låg nivå. Frukosten var i torftigaste laget och bestod bl a av små torra brödskivor med smaklösa pålägg. Till den sista natten fick jag flytta in i huvudbyggnaden och detta rum var något bättre men även här saknades tvål. Om jag kommer till Chisinau igen kommer jag att välja ett annat hotell.

4/10

Poor

12 Feb 2015

michael

Mange problemer på så kort tid.

Sødt lille hotel son ikke ser ud af så meget ude fra.
Ganske pænt og rent. Ingen elevator. Trapper som kan være besværlige for gangbesværet og svagtseende.
Meget trafik og konstant udrykningskøretøjer, på en forholdsvis lille vej.
Hjemmefra fik jeg oplyst en pris pr. nat til 599 Mdl, men måtte betale 728 Mdl. Morgenmad fik jeg oplyst kostede 5 US $. Værelset på 1 sal, var lille, rent og pænt med en god seng. Med et kæmpe spejl for senge gavlen.
Nogle små irritations ting.
Badeværelset: Wc hyller efter skyl, indtil det er fyldt. Ingen holder til toiletpapir. Varm og koldt vand er ombytte i henholdsvis håndvask og bruser. Svær at regulere. Ingen sæbe eller shampoo. Håndklæde måtte jeg selv hente i receptionen. Døren kunne ikke lukkes. Det samme gælder døren til den beskedende altan, med begrænset udsigt, som var meget besværlig at lukke.
Efter en tur i byen inc. middag, blev jeg forvist en regning pålydende 35 Mdl. Som jeg ikke ville betale, da jeg ikke vidste hvad den indeholdt. Til gængæld lå der en besked på mit værelse, at morgenmaden var incl. ganske som Hotel.com havde oplyst.
Morgenmaden var ok. uden at være prangende.
I receptionen fik jeg besked om at den forelagte regning var for en øl, som jeg skulle have købt. Hvilket jeg nægtede, idet samme blev det ændret da det viste sig at det var en anden gæst som havde købt øllen.
Venligt personale, bestående af mange unge piger.

2/10

Poor

22 Dec 2014

Verified traveler

NO !

vecchio, sporco , post sovietico, si può trovare di molto meglio allo stesso prezzo !

4/10

Poor

02 Nov 2014

Per-Inge

Sådär

Första rummet under all kritik, andra rummet sådär luktade mögel i duschen. man glömde att städa rummet en dag, fick avdrag med 10 euro.Läget var bra.

Partner

8/10

Excellent

12 May 2014

Lisi

Recommended

Chisinau is a city which is hardly visited by Western (i.e. non-Russian speaking) foreigners. Hence, there is practically no touristic infrastructure; nor are people working in the service sector used to foreigners who do not speak either Russian or Romanian.
Within this sometimes rather unwelcoming atmosphere, Bella Donna Hotel is a wonderful exception. Staff has a good command of English, and is extremely helpful with any query on Moldova or requests for additional services.
Besides, Bella Donna Hotel is located in one of Chisinau's loveliest neighbourhood, within walking distance to the railway station, central bus station and Stefan Cel Mare Boulevard. The cab drive to the airport and Autogara de Sud (for connections to Iasi) are affordable. Shopping facilities are nearby, though generally not as plentiful as in EU countries.
Breakfast is included though the selection of food and beverage is rather limited.

8/10

Excellent

08 Nov 2012

Verified traveler

Marketit lähewllä

henkilö kunta erittäin ystävällistä, paikat siitejä ehkä yksi miinus liikenteen melu. Huoneeni sijaitsi kadun puolella.

8/10

Excellent

26 Aug 2011

Torsten

Hotel im Centrul super Service freundliches Personal. Immer gerne das Zweite MAl dort und nächstes Mal wieder.