Name: Holiday Inn Express Port Moresby
Address: Islander Drive,Waigani, Port Moresby Pg, 0, PG

10/10

Exceptional

19 Jul 2026

Keith

This hotel is near the airport. The staff is friendly and competent. Breakfast was very good with lots of variety.

Business

8/10

Excellent

17 Jun 2026

Willie

The rooms were clean and well maintained.
I appreciated the airport shuttles.
I didn't try to use the shuttle around town, though Taxi service is readily available as well.
The breakfast is good, and well served daily.
The common area was not as clean as it could be - on the floors near the elevators - these areas were not as well looked after as the Lobby.

Business

8/10

Excellent

17 Jun 2026

Steve

It was very helpful to have a breakfast buffet available daily as part of the price.
The supper buffet was nice to have as an extra cost, but I preferred the restaraunt in the Holiday Inn and Suites. Holiday Express Pizza was cold when served, but edible.
There were a few common areas that were dirty from other guests and not cleaned up quickly (more than a day).
The rooms were nice, well cleaned and good amenities.
The conference space at Holiday Inn and Suites was very well set up, and the staff were helpful. The lunch buffets, and coffee breaks were well done daily. The staff was helpful with additional conference needs.
The laundry services were helpful too - dry cleaning or regular laundry are available for a price, which is very helpful for the traveler.
Shuttle service was prompt and helpful at each IHG property, and the fact that both hotels are on one fenced compound that was well provided for security wise was very helpful. Guard Dog Security Service Officers were respectful and helpful in looking after security needs of the site, not obtrusive or overbearing.

Business

4/10

Poor

31 May 2026

ROY

I normally stay at Airways buy it wascfully booked. First despite call the hotel In advance, the bus never showed up. The other hotel reps called the Holiday Inn rep and she couldn't be bothered. No customer service.
Check in was chaos with 1 person serving and people everywhere. Had to go back to the reception to get the wifi code. Very disorganized. Getting the bus back to the airport was also problematic. I won't stay there again.

Self

8/10

Excellent

12 May 2026

Sylvester

It was ok

2/10

Poor

11 May 2026

Jonah

I lost money and stuff in my room when a non registered guest was allowed access to my room when I was not in my room

10/10

Exceptional

09 Dec 2025

Richard

Great spot to stay at. Gated with guards so felt really safe. Across the street are art vendors with some great art to purchase. Especially helps if you know pigin 😉 room was nice, good view, room service came to the door. Instant shuttle to the airport starting at 630am. Overall pretty happy

Leisure Self

6/10

Pleasant

25 Nov 2025

Jennifer

The wait at the airport for transfer to the hotel was 30 minutes which was a bit long. Everything else is perfect.

Self

8/10

Excellent

20 Nov 2025

Amy

The staff was very helpful and I appreciated the free airport shuttle to & from the hotel

Business

8/10

Excellent

12 Nov 2025

Linda

The staff were outstanding, very kind and welcoming. The hotel was large, comfortable, but the air con was too cold. I turned it off- but an hour later had to switch it back on. The food at the hotel next door, also a Holiday Inn, was a buffet for dinner. Normally I avoid those, but it looked great and it was! I had an early flight and the hotel staff went out of their way to make sure I had a breakfast. Top notch.

Self

6/10

Pleasant

06 Oct 2025

Nicholas

Breakfast was included with the room. Food selection was ok but to honest - it didn't taste that great.

Leisure Partner

8/10

Excellent

28 Sep 2025

Mark

Breakfast was good

Business

8/10

Excellent

11 Aug 2025

Kari

Convenient location, nice grounds, helpful staff. Good breakfast!

Business

10/10

Exceptional

17 Jul 2025

Bernard

Great hotel

Very good hotel, good value and nice staff

Business

10/10

Exceptional

11 Jun 2025

Raymond

The booking process and check in process was quite simple and straight forward.
Staff were friendly.

Leisure Self

8/10

Excellent

23 May 2025

Keisha

I liked that the hotel staff was friendly and made checking in and out very easy. The rooms were nice and clean and the hotel had a delivery service for food. I was able to pay either cash or card for all amenities - this was a plus as I was traveling internationally. The miss was laundry. Initial calls were to the reception desk about laundry and they were busy so my question wasn’t answered before they hung up on me. I brought my clothes downstairs to drop off after I received an answer for the item being laundered that was not on the form to complete and send off with my laundry. I stayed up most of the night and had to call twice before finally receiving my laundry at almost 2am after dropping off around 12p after I was assured at 7pm that my laundry was being finished. This was the only Miss, but overall experience was good. I will definitely be staying at this location again when I’m back in POM.

Leisure Family

10/10

Exceptional

14 May 2025

Roanne

Ila, the lady at the international airport terminal was awesome, even when she received an ear full from a guest who said he had been waiting 15 to 20 minutes for the shuttle to arrive for pick-up which was not correct!!
This guest and myself arrived on the same aircraft from Brisbane, entered and exited customs at the same time and when he decided to vent his frustration we had only be waiting all of 5 minutes. Ila certainly did not deserve what was said to her, but to her credit she remained composed and for front of staff, that isn't easy at the best of times when dealing with the public.

Holiday Inn Express has always been a really good place to stay, so thank-you to all staff.

Business Self

6/10

Pleasant

10 Apr 2025

Jeffrey

Signage to out on door outside . Room needs cleaning or no disturbances etc

8/10

Excellent

17 Mar 2025

Audrey

Quiet area

Leisure Partner

10/10

Exceptional

05 Mar 2025

William

I loved the gardens

Business Self

6/10

Pleasant

10 Feb 2025

Aaron

The accommodations were nice but there was an odor, perhaps a carpet isn’t the best thing in the tropics. The room was clean but had a strong perfume type odor

Leisure Partner

10/10

Exceptional

03 Jan 2025

Wayne

Always the best service and convenience

10/10

Exceptional

14 Dec 2024

Cassandra

Nothing further.

Leisure Partner

10/10

Exceptional

14 Dec 2024

Darryl

Friendly and helpful staff.

Leisure Partner

8/10

Excellent

17 Oct 2024

Verified traveler

Damp carpet, unfilled bottles, shower drain clog

The carpet was damp somehow, had to wear slippers the whole time. The soap bottle on the sink was empty. Also the water did not completely drain in the shower, must be some clog up. These should have been fixed before making unit available to customer.

Self

10/10

Exceptional

28 Sep 2024

Frank

it was OK

Friends_and_family Family

8/10

Excellent

23 Sep 2024

Wayne

Bathrooms need to be renovated. The sink was blocked & toilet isn't flushing properly.

Leisure Family

8/10

Excellent

15 May 2024

Bernard

Good value hotel

Good value hotel and good service

Business

10/10

Exceptional

26 Apr 2024

Ashok

very good

8/10

Excellent

19 Apr 2024

James

Front office Staff were helpful. Taxi service very close to hotel

10/10

Exceptional

31 Dec 2023

Alfred

So convenient and accessible place to stay

Leisure Self

10/10

Exceptional

05 Dec 2023

Shayne

i love the food and the the room

Leisure Partner

6/10

Pleasant

25 Nov 2023

Mark Joseph

The lift was so noisy

Leisure Partner

10/10

Exceptional

25 Sep 2023

Timothy

Very clean and good dining options.

Business Self

10/10

Exceptional

08 Sep 2023

Joseph

Great staff

Business Self

6/10

Pleasant

02 Jun 2023

Sione

Good stay. Customer Lift didnt work. Room keys often inconveniently didnot work

Business Self

10/10

Exceptional

02 Jun 2023

Atanrerei

The staff might need to do more customer service.
Should know and be responsible when guest asked for wake up call as that is very important. And never to shout out the room number of a guest for others to hear. it is for safety purposes.

4/10

Poor

23 May 2023

Gerard

All the elevators in the hotel were non-operational so guests had to use the emergency stairs to access levels by foot.

Room had no towels which had to be requested for to be delivered. Request had to be done in person at the front desk as phone in room was not working.

Business Self

8/10

Excellent

22 May 2023

Kaleb

Elevators were out during stay

Business

8/10

Excellent

11 Apr 2023

ROY

I often stay here when Im in port Moresby. Unlike its sister hotel Holiday Inn, this hotel is much more friendly. I got early check inn and had no problems getting breakfast which was an ordeal in other hotels in POM.

Leisure Partner

2/10

Poor

26 Mar 2023

Jordan

They coulfnt find my bookings and had to double pay at hotel

Business Self

10/10

Exceptional

23 Feb 2023

John

Quiet and safe. Car park sometimes full.

Business Self

2/10

Poor

20 Nov 2022

yusri

Disgusting experience

Rooms smells like an 1950s room

No internet connection working

Very old

Stuff is so rude when you try to ask for anything

Business_and_leisure Self

6/10

Pleasant

13 Oct 2022

Sanfred

Food and drinks, pretty expensive

Business Self

8/10

Excellent

23 Aug 2022

Les

Friendly

4/10

Poor

11 Aug 2022

John

Poor staffing

Leisure Family

8/10

Excellent

29 Feb 2020

Verified traveler

Reasonable stay

Amazingly, comfortable stay with a reasonable price. Only an issue is smell of toilet particularly in the morning.

Business

8/10

Excellent

03 Feb 2020

Joseph

PNG

OK

Self

8/10

Excellent

27 Jan 2020

Rik

1. Helpful front desk staff
2. Free buffet breakfast
3. Supposed to be Non Smoking but had a terrible 1st night as cigarette smoke was flowing in via the airconditioning

Friends_and_family Partner

6/10

Pleasant

05 Jan 2020

Malcolm

Hotel is convenient and I have staid there quite a few times. However, when I checked in I asked for a late check out as my flight to Manila was late in the afternoon. I was told 2pm. however, the next morning i got a call from reception paying checkout was 12pm. I explained to her about the receptionist giving me until 2pm but she would not comprise. when i complained to the manager I was told the person was a trainee. That is no excuse for poor service. Gust be warned as this hotel as poor staff and management. They think they can treat customers like dirt because this is PNG

Leisure Self

10/10

Exceptional

05 Jan 2020

Verified traveler

Clean and nice hotel in heart of city. Staff were friendly and helpful.

Friends_and_family Family

10/10

Exceptional

23 Dec 2019

Malo

Good service and great coffee. Let me check In early.

Leisure Partner

10/10

Exceptional

11 Dec 2019

Shiron

Holiday ainn express POM

Good friendly staff ideal place for business travellers

Business

6/10

Pleasant

05 Dec 2019

Verified traveler

Facilities tired and needing update, eg carpets stained, tiling damaged

Business Self

10/10

Exceptional

16 Oct 2019

SJ

Comfortable accommodation. Good size rooms. Nice environment with sister hotel across the driveway. Safe and the best pillows I’ve ever experienced in a hotel

Business Self

8/10

Excellent

12 Oct 2019

Anthony

Hotel ticked all the boxes for a business trip and had access to the Holiday Inn facilities. Gym was dated but had everything you need no matter how heavy you lift.

8/10

Excellent

26 Sep 2019

Verified traveler

above average

Comfy, restaurant need to improve

8/10

Excellent

10 Apr 2019

Philip

Great place for a good sleep

This is a great Hotel. Smaller rooms than the Main Holiday Inn but if you need a bed for the nights it's great. Staff friendly and helpful. Beds are very comfortable and above all the rooms are quiet. Internet is good and they provide a more than adequate breakfast, all part of the deal. I will stay again

8/10

Excellent

12 Mar 2019

Verified traveler

Great service and staff were very nice and polite. Well done and keep up the great service

Business Self

8/10

Excellent

27 Feb 2019

lisa

A few maintenance issues

The staff were very pleasant and helpful. Maintenance had to work on the tv to get it working. I had a light flashing above my bed every other minute throughout the night. It was nice and comfortable apart from the flashing light.

8/10

Excellent

07 Feb 2019

Verified traveler

Nice, safe and convenient. Good hotel for short professional visits.

Business Self

6/10

Pleasant

25 Jan 2019

Allan

I was requestung for hot water at the restaurant but to to no avail because the coffee machine is not working.

Coffee Machine? Hot water? What's the connection? Cant the hotel find another way to produce hot water?

Solution: We as GUEST have to bring down the kettle in our room to boil our own water at the restaurant to have a tea for our local visitor.

10/10

Exceptional

11 Oct 2018

PeterShingles

Best Managed hotel in Port Moresby....it may not be the flashiest, however you get what you need at this hotel from Ida and the team.

4/10

Poor

14 Jun 2018

Sue

Was very disappointed in our room, I paid 220 Australian dollars and was expecting to get what I paid for ! I was given room 4101 this was a disabled persons room. I am not disabled. I was looking forward to a long relaxing bath. No Bathtub. No toilet paper No bath mat. No soap in shower dispenser. Dirty floor. Open fridge to find a half used open milk and dirty glass. Remotesvfor TV didn't work. Bed side lamps didn't work.
Over all very disappointing , Would not recommend to friends or stay again myself unless I was assured of getting what I paid for. I am a frequent traveler to PNG to visit my husband who works in Kimbe. I overnight in POM to connect to my return flight to Townsville. I did inform the Hotel of my disappointment via their feed back questionnaire. Doubtful if I hear from them.
Regards Sue Isaak
Regards Sue Isaak

2/10

Poor

14 Jun 2018

Verified traveler

Toilet would not flush
Door wouldn’t close
Television did not work

8/10

Excellent

27 May 2018

Birte

good place for short stays in pom, service at the restaurant could be better

8/10

Excellent

23 Apr 2018

Verified traveler

I stay here once every two months have stayed in three other hotels in Moresby this sites me the best.

8/10

Excellent

29 Dec 2017

Ted

Quick 3 day trip

The room entrances are a bit tight with baggage but overall the rooms are nice. Staff were great, warm and friendly

8/10

Excellent

16 Dec 2017

Verified traveler

Central to government area of POM

Nice place, convenient, good breakfast. But service improve: forgot to serve food and very slow check-out.

8/10

Excellent

28 Oct 2017

ming

Comfortable

Comfortable and affordable, close to airport and amenities.

10/10

Exceptional

22 Oct 2017

Jonathan

Best HI Express

If only Holiday Inn Expresses were this nice in the USA. 1st class service from the free airport shuttle to check out. New property, great restaurant at the non-express next door. Wifi, it's typical PNG slow, so get a local sim card

Partner

10/10

Exceptional

07 Jul 2017

mir

Awesome hotel in Moresby.

On the face of it, this is a budget business hotel. But in reality, if you look beyond the smaller than usual restaurant, this is a superb hotel, with great rooms and super friendly service. At £113 a night, this was certainly no ibis hotel. But prices in Port moreanynhave been coming down for some time.

This hotel is close to a shopping centre, close to the massive and ugly but popular lamana nightclub and restaurant complex. It's also very convenient for the airport.

PNG is a delightful nation- one of the word's must visit places. We dived at Tufi and Walindi (Kimbe Bay) and we trekked around Goroka- but the accommodation was always a bit bush.

After all that muck and mud and sweating, the Holiday Inn Express was a delight. I would even rate it's service to be much higher than the holiday inn across the compound.

Family

6/10

Pleasant

24 Mar 2017

Verified traveler

good overpriced hotel

the price too expensive for this hotel.. room is standard.. breakfast is poor.. please check for expired sauce on restaurant table!!!! hotel quast must ask for amenities at reception..

10/10

Exceptional

20 Mar 2017

Michelle

Great for business travellers

I stayed 1 night at the Holiday Inn Express while visiting POM on business. The staff were very helpful, the whole place was well presented and felt safe - which was important to me as a female travelling alone. My room was clean and very comfortable. It's all I needed as a business traveller and better value than some other major hotels in town.

I walked just across the driveway (within the compound) to the main Holiday Inn's 'Kopi Haus' restaurant for dinner - the food that my dining companion and I selected off the menu was simple but good, and I spotted a buffet that I'd try if I visit again (one of my workmates recommended it).

I was catching the first flight out in the morning, and was impressed that the hotel's shuttle bus to the airport ran every half hour from 4am. Given they weren't serving breakfast yet at that time of the morning, they provided me with a 'grab and go' box of breakfast.

All in all, a great experience and highly recommended.

10/10

Exceptional

25 Jan 2017

Jan

Helpful Service Oriented Staffs

We booked through Expedia for two days, but due to difficulties in getting our son's passport we had to rebook for another four nights through Expedia again. Also we were on level four and asked the staff at the reception to move up to level eight, they went out of their way to find us a room even though it was full. We were told to wait for them to call us if they could find us a room. They called as soon as they saw a room available. Now we could see a good half view of the city :)