Grand Papua Hotel A Member of Radisson Individuals

Papua New Guinea , Port Moresby
PORT MORESBY, Mary Street
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50 reviews shown

8/10

Excellent

01 Nov 2025

Iduhu Keith

Staff were great and accommodated all our needs

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Trevor

My only complaint about my stay at this hotel was the airport shuttle. I wish they do what most of the other hotels do, where the airport shuttle pick up guests upon arrival. I waited at the airport for an hour and was told they have specific schedules for the airport shuttle. Understandable, however when you have guests arriving at different times, maybe get their arrival information so you can pick them up upon arrival. Waiting for an hour at the airport for the shuttle is unacceptable.

Pros:
- Hotel have a great restaurant and cafe
- Hotel is close to town and my meeting venue.
- Staff were very friendly and helpful.

Business Self

6/10

Pleasant

02 Oct 2025

April

Pool was closed. Had a massage that was good. The room was cleaned but the carpet was old and stained as was the furniture. To be fair, they are in the process of upgrading the rooms. Unfortunately, the construction and drilling started near my room before 8 every day except Sunday up to 5 pm. The staff were the best. At breakfast I enjoyed Jacqueline and Shannon. Bernadette cleaned the room and straightened it every day. Downstairs assisting me in and out of the hotel were Koni Kila and Blaze Ralewa - they were of great help and started and ended my days pleasantly. Finally, the front desk personnel were instrumental in making my stay a good one, including my stay in an executive room with access to the executive lounge. All in all it was a good stay marred only by the construction noise and dated room, which again is getting an upgrade hence the noise.

Business

10/10

Exceptional

16 May 2025

Susan

The staff are very friendly, helpful and welcoming!

Business Self

8/10

Excellent

14 May 2025

Dany

Premium

8/10

Excellent

03 May 2025

Trisha

Property is good, safe and close to town. Would recommend to any friends visiting PNG.

Business Self

10/10

Exceptional

25 Apr 2025

Louis

Perfect location, with breath taking views of the ocean,

Business_and_leisure Self

10/10

Exceptional

24 Apr 2025

Adam

Great hotel and great staff. In the heart of the downtown area. Everything is walking distance. Free airport ride also.

Leisure Self

10/10

Exceptional

18 Apr 2025

Janet

Nice hotel

8/10

Excellent

13 Apr 2025

Louis

The carpet is discusting, absolutely They need to adjust the doors and stop them from slamming shut

Self

10/10

Exceptional

03 Feb 2025

Clyde

👍

10/10

Exceptional

26 Jan 2025

TUMBULU

Staff are friendly

Business_and_leisure Family_with_children

10/10

Exceptional

22 Jan 2025

TUMBULU

Under carpark for guest

10/10

Exceptional

19 Dec 2024

Jennifer

A room with a view!

The hotel was comfortable, the food was great and the staff was amazing! We had a balcony room overlooking the sea - amazing view of Ela Beach! Thanks for a great stay!

Partner

10/10

Exceptional

02 Oct 2024

Robin

Awesome settings

2/10

Poor

14 Sep 2024

David

Won't be back

Wrong room type attempted to be given at check in - a \"complimentary upgrade\" was given to the room type actually booked!

Then, awoken at 10:40 pm by a phone call insisting the room service bill be paid immediately!

Not recommended!

I won't be back!

Business Self

10/10

Exceptional

23 Jul 2024

Mitchell

I won’t stay anywhere else while in Moresby. Can recommend

Leisure Friends

10/10

Exceptional

28 Jun 2024

Pavel

Nice hotel with friendly staff and stunning view

My first stay in Grand Papua Hotel. Appreciated very nice food, friendly staff and the room, including nice shower and very comfortable bed. For little bit of improvement I would suggest the cleaning service, which only goes around afternoon and on demand, instead of at least fixing the bed and taking out trash automatically in the morning. However, overall it was very pleasant stay. I believe that renovation will improve the hotel even further.

Business Self

8/10

Excellent

24 Dec 2023

Stephen

Good safe , centre of town and close to Ella beach

6/10

Pleasant

05 Apr 2023

Douglas

Room was aged and carpets stained. Bed and pillows clean and comfortable. Aircon unit was old and inefficient, toilet needed double flush

Business Self

10/10

Exceptional

17 Oct 2021

Jeffrey

The staff were great! We had to wait at the airport a bit for the hotel shuttle, maybe 30-45 min. We didn't complain or make any special requests as a result of this but they upgraded our room! Very nice!

Leisure Family

6/10

Pleasant

07 Jan 2020

Roy

I have stayed he before and some of the staff remembered me. However as always issues with House Keeping. When I got to my room the door was open. Also only Chinese green tea in the room. I had to ask for English Breakfast tea which was provided. The breakfast was OK but bacon was very tough and the avocado was rotten. It should never have been put out. The croissants were stale too. At check out time I was pestered with phone calls and staff knocking at the door at 10:05. I found it irritating and unnecessary as the hotel was half empty. They need to improve.

Business Self

10/10

Exceptional

05 Dec 2019

Verified traveler

Likes: Friendly, helpful staff. Food, exec. Lounge. Location. Cleaniness and upkeep great. Spa..massages etc. Cafe.
Dislike: No self service laundry, cost of laundry serice very high. Food although great is high priced. Some cheaper options could help.

Business Self

6/10

Pleasant

01 Dec 2019

Verified traveler

sorry to advise airconditioner in room not operating

Business Self

8/10

Excellent

11 Jul 2019

Verified traveler

Great shuttle service from airport, pleasant helpful staff, good selection of food options

Business Friends

6/10

Pleasant

13 Jun 2019

Verified traveler

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Leisure Partner

8/10

Excellent

06 Jun 2019

Verified traveler

Great customer facing staff (special mention of efficient & capable dining room supervisor). Wonderful views

Business_and_leisure Partner

8/10

Excellent

19 Apr 2019

Robert

Pros
Fantastic sea views on the Ela Beach side. Very central location. Helpful and friendly staff. Large comfortable rooms.
Cons
Starting to show its age - carpets, bathrooms.

Business Self

10/10

Exceptional

14 Feb 2019

Verified traveler

Loved everything just a great place food great and acommodations

Leisure Self

10/10

Exceptional

11 Jan 2019

Verified traveler

Nice views over Ela Beach. Good bar and restaurant. Nice-f a little small, rooftop pool. Staff very friendly and helpful. 1omins walk to beach front. Supermarket and pharmacy 100m.

10/10

Exceptional

28 Oct 2018

Brett

Flight arrived very early and reception helped me check in much earlier than normal. Staff and facilities all excellent. Food was definitely above expectations.
Well done Grand Papua

8/10

Excellent

19 Oct 2018

Vik

Central to businesses

Convenient place, safe and clean
Food quality is average. Sherpards pie on first night of my stay was perhaps the worst pie i have ever had - no taste and flavour plus lamb too hard and full of fat.
However food and breakfast was just ok in the restaurant downstairs.
Friendly staff and welcoming always.
The place needs more work energy and life.

10/10

Exceptional

17 Oct 2018

Kez

Nice hotel with beautiful views on both sides. Friendly staff. Secure underground carpark. In CBD Port Moresby.

6/10

Pleasant

13 Oct 2018

Verified traveler

Uncomfortable

Uncomfortable due to a lot of flying insect in room and smelly bathroom

6/10

Pleasant

12 Oct 2018

scott

Very average

Stayed in the executive king room, was small and not so luxury, expensive for what you get, had breakfast included in package but hotel tried to charge on checkout, food is expensive and chef can't cook a steak properly had two dinners there and decided to eat elsewhere for the remainder, for an extra 80 Kina per night I would recommend Stanley hotel, much better rooms and hotel facilities, the pool here was small, for a hotel built in 2011 it's run down and the hotel moto is \" we didn't invent luxury we redfined it\" well big thumbs down on that! However the staff are pleasant and friendly big thumbs up to the staff

Partner

8/10

Excellent

30 Sep 2018

Verified traveler

Enjoyed the stay

6/10

Pleasant

21 Sep 2018

Verified traveler

Take your money and go somewhere else.

The only thing that's consistent at this hotel is their bad service and inaction to feedback and reports. Be careful with valuables or items you leave in the room, place in the safe and lock the luggages if you don't want to 'misplace or lose' any items. Bathroom smelled murky with cockroaches. Some gym equipment needed repair but had a great view overlooking the beach.

Location was walking distance to Ela beach and close to where the APEC building is.

Would I stay again? Absolutely not. Go over to the ela beach hotel or the crowne plaza nearby. Money is better spent elsewhere with better service, food and security from the staffs.

8/10

Excellent

13 Sep 2018

Verified traveler

Very nice rooms, great bar and dining areas, great views. For some reason they were struggling with the credit card machines, but that was the case everywhere, including at the airport to purchase a Visa.

8/10

Excellent

04 Sep 2018

Verified traveler

comfortable and pleasant stay

The hotel is centrally situated. The room is comfortable with a very nice view of the beach. Hotel staff is very friendly and helpful and the breakfast is amazing. Opposite the hotel is a small supermarket too. Overall, it's an enjoyable stay and visit.

10/10

Exceptional

02 Sep 2018

Verified traveler

Safe hotel with fantastic spa, great food in both restaurant and cafe

10/10

Exceptional

16 Aug 2018

Avrohom

Best hotel in Moresby.

Absolutely amazing stay. The rooms are clean new and airy. The service was excellent. What separated it apart was I encountered an issue and they resolved it which showed they care about customers.
The location is probably the nicest in Moresby with views of the water but not near the airport however free shuttle is included.
The restaurant was nice and good food as well.

4/10

Poor

09 Aug 2018

Robert

Mould in shower
No water in toilet cistern to flush toilet
minimal room facilities such as tea & coffee - not even tea spoons available nor biscuits.
Not what I expected from the Grand Pap.
Staff, as always, fantastic.

8/10

Excellent

06 Jun 2018

Corina

Guests smoking still a problem

The staff and conditions were great, as always. Some menu items not available at the restaurant, but overall a good selection and cooked to taste and perfection, especially seafood (grilled garlic prawns were delicious, as were the drinks).
Had to call manager because I got sick with the tobacco smoke smell.in the bathroom, wasn't even able to use it for a while around 6-7 am. We had to open window and door to air and almost had an asthma attack. Hotel guests next door, below and above were smoking and only got a mild warning. I truly believe that this will not stop until there are consequences in this non-smoking hotel, such as enforcing fees and/or even telling people to leave if they will not comply with the rules. This is not about preferences, but about.a health hazard.
Thank you

8/10

Excellent

14 Apr 2018

EdwardLucy

Great View

Amazing Hotel Staff that went out of their way to ensure we had a lovely stay. The food could've been a little better, but other than that it was a great stay! :)

8/10

Excellent

08 Apr 2018

Verified traveler

Always a comfortable place to stay in Port Moresby

8/10

Excellent

01 Apr 2018

Glenn

Above average hotel

Have stayed at the hotel before for business. The staff is very friendly. The rooms are clean and good. Breakfast good. The hotel is secure which is needed in POM. The hotel does have a shuttle to and from the airport. My company supplied secure transport to and from the office. A good hotel to stay at in POM

Partner

8/10

Excellent

08 Mar 2018

Elizabeth

Overnight stay.

Stayed on the women-only floor.Few hiccups - flight late so shuttle bus had been and gone, couple of maintenance problems in the room quickly fixed. Otherwise top hotel. Staff delightful, warm and friendly.

6/10

Pleasant

08 Mar 2018

hafzal

Nice view

No nearby mart. However nice view facing the sea

10/10

Exceptional

06 Mar 2018

Vivienne

Lives up to its Name

An excellent place to stay, attentive and polite staff, Colonial style decor in good condition. Room was large with floor-to-ceiling windows, small balcony overlooking the Port area. More a hotel for business people and couples as there is no garden or play area. Arranging transport to anywhere one wanted was no problem at all - the concierge was knowledgeable and efficient. Very safe. Security guards at all entrances. I highly recommend this hotel.

Family

10/10

Exceptional

06 Mar 2018

Ron

Very Nice Property

Very nice hotel and always greeted with a smile. Would definitely stay at this property again. Just across from Ela Beach, at the top of the hill. Right in the city centre.