Jeju Prime

10/10

Exceptional

31 Mar 2026

Debra

The staff was VERY helpful! We were disappointed that there was no breakfast, but we understood that it was because of the war and fewer guests. For at least one night, we were the only ones!

Any time there was a problem, the staff addressed it immediately.

Parking was convenient, and the maid service was excellent.

10/10

Exceptional

28 Jan 2026

Caroline

Good location, quiet and lovely breakfast.

Partner

10/10

Exceptional

25 Jan 2026

Manoj

Everything about our stay was wonderful. The breakfasts are superb, The room was comfortable and clean and the staff were always genuinely friendly and helpful.. We had a couple of special requests and the hotel always went out of its way every time to accommodate us. Highly recommended!.

10/10

Exceptional

13 Jan 2026

Michael

Great staff. Clean room. Great location.

Leisure

10/10

Exceptional

13 Jan 2026

Belinda

Great location, room so clean and great breakfast

Friends_and_family Friends

8/10

Excellent

08 Jan 2026

Ghazal

Yes

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

ruth

yes

Partner

10/10

Exceptional

27 Nov 2025

Aline

Very nice and clean hotel that we will recommend.

10/10

Exceptional

22 Nov 2025

Sofiya

Yes

Friends_and_family Family

2/10

Poor

29 Oct 2025

Stephanie

I will never stay there again after what i experienced on Shabbat.

Self

10/10

Exceptional

10 Sep 2025

Alla

The hotel is beautiful, rooms are immaculately clean, and well-designed. This is the second Prima hotel in Israel where i have stayed, and I am developing brand loyalty at this point!

Leisure Self

10/10

Exceptional

12 Aug 2025

Carly

Wonderful service

One of my favorite hotels to stay in when I’m Jerusalem! Fabulous service and the staff is outstanding!

Self

10/10

Exceptional

12 Aug 2025

Frederick

It is a simple 3-4 star hotel. That being said, the staff is very friendly and good. The breakfast was not gourmet but very good. and the location is fabulous. I would definitely return.

Business_and_leisure Partner

10/10

Exceptional

07 Aug 2025

Joseph

It's a very nice hotel located on a quiet street very close to the main street with all the transportation. Walkable distance to the small grossery store and restaurants.

Leisure Family

10/10

Exceptional

05 Aug 2025

claudio

Excellent

10/10

Exceptional

05 Jun 2025

Jennifer

Would stay again

Good location - we walked less than 20 minutes to the old city and 30 to machane Yehuda. There is a lovely rooftop patio and easy parking made it very convenient.

Friends_and_family Family

10/10

Exceptional

06 May 2025

Yair

Great staff location is very desirable

8/10

Excellent

27 Apr 2025

Charles

Room was very small - otherwise a good value for the money

10/10

Exceptional

13 Mar 2025

Raphael

Always love staying here
Great location great staff and great food

6/10

Pleasant

02 Mar 2025

Irene R

Not bad for the price!

This property is a bit long in the tooth. Needs some freshening up. Breakfast buffet was extensive, but not very good. The items that were supposed to be hot, such as eggs and shakshuka, never were. That was a disappointment. Coffee and juice were good.

Friends_and_family Family

8/10

Excellent

25 Feb 2025

Verified traveler

Had a lovely time. Staff were friendly and welcoming. It was clean . Breakfast was ok pleasant enough. Excellent location easy to walk and get public transport

Friends_and_family Family

10/10

Exceptional

13 Jan 2025

Stephanie

Well maintained hotel. Good service and clean rooms. Meals were pretty good also.

Self

10/10

Exceptional

11 Jan 2025

daniel

Shabbat was beautiful we had a nice quorum and the good was tasty very nice wait staff!!!

Self

10/10

Exceptional

01 Jan 2025

Judith

Great experience

The Prima Royale staff was amazing!they were very helpful and met all my needs for the day I was there. I would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

14 Dec 2024

Rabbi Abbi

Front desk staff so nice and accommodating. Able to check me in to my room at 10am, rather than 3pm. Comfortable, clean room.

Business_and_leisure Family

10/10

Exceptional

29 Oct 2024

Frederick

Everything about this hotel was really excellent. It is not a luxurious hotel, but if you are looking for a nice clean, well maintained and very centrally located hotel, this is the best choice in Jerusalem.

Leisure Partner

6/10

Pleasant

21 Jul 2024

Jack

Tasteless, dull, unappetizing breakfasts. Everything tasted third rate.

Friends_and_family Family

10/10

Exceptional

14 Jul 2024

Verified traveler

Convenient location

Very good location, clean and comfortable stay. Shabbos food was good and breakfast is excellent.

Self

10/10

Exceptional

31 May 2024

Jeremy

Great hotel in central location and great value at £93 / night for Jersualem.

Business Self

10/10

Exceptional

29 May 2024

Robert

Nice location!

8/10

Excellent

14 Apr 2024

anat

nice hotel in a good location

nice hotel in a good location

Friends_and_family Friends

10/10

Exceptional

13 Feb 2024

Deborah

Comfort and Convenience

We had a great stay at the Prima Royale. THe staff let us check in early despite a very early arrival. The breakfast buffet is excellent. And the staff could not have been more friendly-- they even opened the rooftop garden for us on an especially balmy day, even though it was closed for the winter. We were within easy walking distance of many important tourist areas, including the Jaffa Gate to the Old City. Excellent value for our trip!

Friends_and_family Family

8/10

Excellent

03 Feb 2024

Shirley

Hotel staff very helpful …especially Munir!

Leisure Family

10/10

Exceptional

29 Jan 2024

David

I was appreciative that they gave me a complimentary 8 PM checkout, allowing me access to the room for a shower and for charging my phone and computer in advance of a late-night return flight.

Leisure Self

8/10

Excellent

17 Jan 2024

Howard

Another good stay

Have stayed here before, no surprises. Perfectly decent hotel, good staff. Pretty basic, especially by US standards. Rooms on the small side (again, by US standards). Very reasonable price, and excellent location. Would stay again

Self

8/10

Excellent

10 Oct 2023

johan

Excellent location and service.

10/10

Exceptional

28 Sep 2023

Jania

Great location for our trip to Jerusalem.

Leisure Partner

4/10

Poor

31 Jul 2023

Menachem

the service and management were wonderful and accommodating. the hotel is in significant need of renovation.

Business Self

8/10

Excellent

30 Jul 2023

Michael

Great location, good staff, reasonable price. Room suited my needs, not too fancy or large. Door to my room didn't lock, also TV didn't work. I paid for the breakfast, it was good but not as good as in other hotels. Only $9/day.

Business_and_leisure Self

10/10

Exceptional

30 Jun 2023

Alexander

Excellent quiet place. Near to old city. Kind service.

Leisure Family

10/10

Exceptional

06 May 2023

Henry

I forgot my pills at home. The hotel arranged for a doctor to bring them to me within 3 hours.

10/10

Exceptional

20 Apr 2023

Marcy

We liked the location. Nice hotel. We enjoyed using the gym in the morning. Nice neighborhood. We enjoyed taking walks. We were glad that parking is available in the underground garage.

Leisure Family

10/10

Exceptional

18 Apr 2023

Stephen

My second time staying in the hotel, this time was more enjoyable. My room was a refurbished and very comfortable. The hotel in general was at a good standard.
The meals were affordable and of a good standard.
Public transport is close by, enabling the ability to get around quickly.
Walking to Mamilla is about 10 min and 20-30 min to the Old city.
The hotel is very good value for money.
I would definitely stay there again.

6/10

Pleasant

18 Feb 2023

Troy

Terrible beds and thin walls.

Leisure Partner

8/10

Excellent

11 Feb 2023

Jeffrey L

Well located, very nice but not superior hotel. Clean, simple, adequate rooms. Excellent breakfasts. Friendly and helpful front desk. Would stay again. Decent value.

Leisure Self

10/10

Exceptional

23 Jan 2023

Helen

A comfortable small hotel.

The location is prime. The hotel itself is a nice simple property.Rooms are cozy and simple.

Friends_and_family Family

10/10

Exceptional

09 Jan 2023

dina

We had an amazing stay! The staff was so friendly and helpful to accommodate us.

Leisure Family

4/10

Poor

06 Jan 2023

UMAPATHY

The guy at the reception was just cold and lacked any customer skills. He was also rude to another guest when he tried to intervene in our conversation. He did accommodate the kids stay for an additional nominal fee but I’m not used to this attitude. One of the food managers seemed nice. Breakfast had good options. The room was really small and the bathroom shower was controlled only by liners. Not 4 star in my opinion and will never vouch for the stay not service here.

Leisure Family_with_children

8/10

Excellent

05 Jan 2023

Cynthia

Nice location. Average service. Nice boutique hotel

10/10

Exceptional

14 Sep 2022

david

very clean and very accomdated

Business_and_leisure Friends

10/10

Exceptional

12 Sep 2022

Okla

The staff was amazing. The breakfast so very delicious. And Aleia at the ground was extra helpful and nice. The room was very clean and comfortable. And the area was so beautiful. We loved staying here and can not recommend them enough.

Leisure Family

4/10

Poor

28 Aug 2022

Oreet

Go someplace else.

We have stayed at this location in the past and the last time was disappointing - however, we hoped that the management would do something based on their responses to us.

They did nothing.

the mattresses should have been replaced a few years ago - it was difficult, if not near impossible to fall asleep and was most assuredly not a restful night.

The air conditioning was set at arctic levels. The thermostat seems to be just a decoration on the wall. You an control the fan speed and the on-off switch but the temperature dial does nothing. It was uncomfortably frigid such that we ended up turning the AC off completely. That was an improvement - but since all the other rooms are probably in the same situation, it was still cold such that in August we had to ask for extra blankets!!

We have gold level membership with Hotels.com -- this gives us an upgrade and some other perks -- the receptionist insisted that the room we got was an upgrade because it is on a higher floor. I did not feel that there was any upgrade - the room is still small with an insufficient number of outlets and the furniture is shabby.

We were supposed to receive a bottle of wine. The hotel decided that a small fruit plate was a better choice -- not in my mind.

The staff was pleasant but clearly the management wants to drain this property and avoid repairs, improvements and needed maintenance.

We will not be giving them another chance and will suggest that everyone else stays away too.

Partner

6/10

Pleasant

21 Jul 2022

Stephen

Quite a dated property, the photos on Expedia are certainly very polished. I had ants in my room and discovered the Mezezuah was missing from my door. It took the staff a couple of days to move me to a better room. Otherwise, the property had all the amenities I was seeking, albeit at an entry level standard.

Leisure Family

8/10

Excellent

27 May 2022

Eric

Friendly people but very dirty

Hotel has incredibly friendly and helpful staff the lobby area is well kept. Once in the room, you will notice poor housekeeping. I was left with dirty towels and linens from my first day and continued to receive dirty linens each day after. The hotel is in a nice location with friendly staff but it needs to be cleaned up.

Self

4/10

Poor

27 Apr 2022

Yosef

The place was underwhelming. Felt old, dingy, and not kept up. The room itself was small, and did not feel fresh adn clean.

Leisure Self

8/10

Excellent

15 Apr 2022

Daniel

Nice place mostly locals where at the hotel.

Leisure Family

6/10

Pleasant

18 Jan 2022

Moshe

Rooms are ok, food is terriblr

Ut was short and fair but the food for breakfast was terrible: dry bread, the salads weren’t fresh, no assortment.

Partner

4/10

Poor

15 Nov 2021

Rony

Good location. Bad service. Bad breakfast.

Leisure Self

4/10

Poor

30 Aug 2021

keren

no double beds- only two single

Overall, It's a nice hotel, a little old, but nice due, and close to the cinematheque (We Were there a lot cause of the film festival). The main problem we had is that we orded a room with double bed and we got two single beds that was held together in a sheet that was supposed to unite them, but we still felt the line that separates the beds we suffer from back problems so it wasn't good for our health... They tried to help us, and to give us a diffrent room but the other rooms had the same problems: all of them had only two single beds.

Partner

6/10

Pleasant

10 Aug 2021

Oreet

Not as comfortable as in the past

Having stayed here before we were sure we knew what to expect.
Check in was prompt and okay -- we have Gold level at Hotels.com and the hotel had already upgraded our room.
Cleanliness was okay, but nothing special.
Current regulations require the hotel to insure that all guests have a \"green\" passport for Covid - either vaccinated, recovered or recently tested negative. We were never asked to show this documentation.

There was no visible attempt to make sure that everyone in public spaces was masked.

We were supposed to receive a complimentary bottle of wine -- it took two trips to the reception desk to get that to happen.

Sadly, the two biggest problems were the bed which was so uncomfortable as to seriously affect our sleep -- I felt like I was sleeping on a sheet of plywood.

And the AC could not be controlled. There is a thermostat in the room but I am convinced that it is there only for show. No matter what temp we set it for - it blew at a frigid level. So that we either had an arctic blast or no AC at all.

These two issues will force us to consider future plans and look for someplace else in Jerusalem for the next time. Additionally as a tourism professional, I will have to reconsider future recommendations.

Partner

8/10

Excellent

02 Aug 2021

Alan

Enjoyed very much!.
Would have liked to receive every night the chocolates that were there upon arrival.:-)
When arriving really late there was no more parking so we had to hunt for parking outside,
Food was very good and had a wide variety

Partner

10/10

Exceptional

29 Jul 2021

Yaron

Nice family vacation in Prima Royal Hotel

The location of the hotel is excellent. We liked our breakfasts.
The hotel was clean and nice.

Friends_and_family Family

6/10

Pleasant

11 Jul 2021

zvi

המלון ברמה בינונית
ראינו ברזומה של המלון שיש מסג'ים התקשרתי להזמין אמרו שבמלון אין יותר שירותי מסג'ים.
הגענו למלון לשתי לילות על בסיס חצי פנסיון אך לדאבוני ארוחות הערב היו גרועות ביותר שאילץ אותנו לצאת החוצה ולאכול במסעדות.
באופן ככלי הצוות היה בסדר, נחמד והשתדל להענות לבקשתנו

Self

10/10

Exceptional

07 Jul 2021

Danna

Low key , comfortable and elegant hotel in fabulous location. Would stay there again.

Friends_and_family Family

8/10

Excellent

24 Feb 2020

Verified traveler

This is a nice hotel in a quiet neighborhood. The staff is very nice and helpful. Breakfast is very good and generous. The rooms are clean, but somewhat small and crowded. In addition, the hotel advertises free parking, but in reality, they have limited space and do not always have parking. This is misleading.

Partner

10/10

Exceptional

17 Feb 2020

Ion

Good value for money plus good location and frindly people.

Leisure Family

10/10

Exceptional

16 Feb 2020

orit

תמורה מעולה

היתה לנו הפתעה מאוד נעימה במלון,
אוירה נעימה ורגועה,שרות נהדר וקבלת פנים עם קפה ועוגה ללא תשלום בכל יום ב HAPPY HOUR בלובי.
המיקום נהדר וקרוב למקומות העיקריים בעיר
ממליצה בחום

4/10

Poor

31 Jan 2020

Verified traveler

The rooms are tiny and the walls are paper thin. Also the front desk kept pestering me about noise when I wasnt there half the time and the rest I was sleeping. Not a good time at this place.

Leisure Family

4/10

Poor

10 Jan 2020

Eliyahu

Shocking service.
No staff supervision by senior management.
Room was filthy.
Urgent need of renovation.

Friends_and_family Partner

6/10

Pleasant

01 Jan 2020

Yael

Every morning the person at the desk insisted we ate dinner the night before and tried to charge me. Both nights I had not eaten there.

Friends_and_family Family

8/10

Excellent

31 Dec 2019

Verified traveler

It was our first time to Israel and we thoroughly enjoyed our stay at Prima Royale. We had a junior suite on the 7th floor and a beautiful view of Jerusalem. Vegetarian options were limited to mainly salad and grilled vegetables, however we enjoyed our breakfast and dinner.

Leisure Friends

8/10

Excellent

30 Dec 2019

Tim

The hotel location is great. At my arrival room was clean but during my stay the service was poor... breakfast was great... different options.. front desk staff was very friendly but security people was rude and always in the personal cellphone.

Leisure Partner

10/10

Exceptional

23 Dec 2019

Verified traveler

Fantastic

Great, comfortable, outstanding breakfast

Self

8/10

Excellent

07 Nov 2019

Thomas

The Prima Royale is a very nice hotel and serves an excellent breakfast. The WiFi could be better. The hotel has a nice exercise room. It is within walking distance to the Old City and downtown Jerusalem. The staff is very helpful and helped us with transportation to the airport. There are private tour operators hanging around with whom you can make arrangements for tours.

Partner

10/10

Exceptional

02 Nov 2019

nancy

Very good hotel close to old city

Very good place to stay. Convent to Jaffa Gate and old city, good restaurants. Staff was friendly and helpful. Called tour guide when couldn’t answer my questions. Arranged cab to Tel Aviv. Didn’t eat there so cannot comment on food.

Self

10/10

Exceptional

30 Sep 2019

Keith

Awesome Hotel in Jerusalem.

Always an awesome time at the Prima Royal. The staff bend over backwards to make it the best holiday experience. The staff are like family now- this is our 3rd. holiday here and hopefully many more.

Partner

4/10

Poor

13 Sep 2019

Elson

Carpet not clean. Ned’s replacement. Staff unfriendly.

Partner

10/10

Exceptional

02 Sep 2019

Mike.A

Quite Street in a busy city. We loved the servoce we received from the staff. The receptionist was very courteous. The room was clean, there was a clean gym and place to pray. Overall love the hotel.

Leisure Partner

8/10

Excellent

01 Sep 2019

Oreet

Comfortable and well located.

The room was very clean and reasonably comfortable - the furniture is quite well worn and you can see chips and nicks in the wood, some peeling plaster around the windows, etc. -- needs to be re-vamped.

The biggest problem was the airconditioning - it was impossible to set it at a comfortable temperature - it was either not cool or it was freezing and so we had frigid temps in the room all night which even the blanket wasn't enough for.

The beds were okay but rather small. An extra blanket in the closet would have been much more useful than an array of pillows.

Parking is on a space available basis - and we got there early enough to get parking in the underground garage but whoever designed that garage was just not thinking - the access is very tight - it is almost impossible to maneuver both to get in and to get out - we took the first parking spot and it took almost five minutes of back and forth inching our way to get out of the spot in order to then leave.

I have no problem returning to this property but I will park on the street - the garage is just not worth the effort.

Partner

8/10

Excellent

25 Aug 2019

Verified traveler

Great location, small rooms, small and cozy hotel

Nice and small hotel in great location. Small rooms so barely any room for and extra kid bed.

Family

6/10

Pleasant

24 Aug 2019

Verified traveler

We have stayed before and liked the property. The location is great

Friends_and_family Family

8/10

Excellent

11 Jul 2019

Verified traveler

A good condition average hotel

This hotel is in a pretty good condition. It is similar to Courtyard Marriott hotel. I am basically satisfy with the service. However, I am not 100% satisfy about the cleanliness of the room. I stay here for a week. I can spot spot water stains from drinking glasses. I can also spot debris from carpet. I am wondering how often this carpet been vacuum in my stay..

Partner

6/10

Pleasant

09 Jul 2019

Victor David

Too expensive for the kind of rooms

There is no parking and not easy transportation.

10/10

Exceptional

08 Jul 2019

Verified traveler

Good very niceplace and food is tasty and good music

Leisure Partner

6/10

Pleasant

01 Jul 2019

John

The attentiveness of many staff was lacking as was service with a smile. Only a few staff went out of their way to ensure you were made to feel welcome and that they actually wanted you there. A smile can also go a long way. Food/breakfast was a little lacklustre and there didn't seem to be any set-up to keep the food warm. Rooms were okay but overpriced for the size of them. Location was good and a 15 minute walk to the Old City which I suppose accounts for the cost.

Friends

8/10

Excellent

30 Jun 2019

Charlie

Great Bang for your Buck

You really can't beat the bang for your buck. It may be a relatively unassuming hotel, but the staff was great and quite friendly, and made sure that I had everything my family needed for a nice stay. I would definitely recommend it to friends.

Family

10/10

Exceptional

23 Jun 2019

Verified traveler

Clean and comfortable. Perfect for my family's stay.

Friends_and_family Family

8/10

Excellent

26 May 2019

Ari

prima royale - enjoyable stay

very happy with the hotel - helpful and courteous staff !

Family

6/10

Pleasant

28 Mar 2019

Petros

Not satisfactory for a 4 star hotel

Location is ideal, only about 15 mins walk to the old town. However, apart from this I would not recommend based on the price paid and being a 4 star. Half of the staff are not friendly and completely unattentive, and not helpful. The hotel has a serious problem with lack of sound proofing in the rooms, I was there 3 nights and was awoken every night. There was banging and drilling during the day as well, and no prior notice. And lastly I paid for a deluxe room, but what I got was very basic to be honest. I did query this, and was told there isn't much difference between the standard and deluxe rooms, main difference is the deluxe rooms are on higher floors. Housekeeping was fairly poor as well, items not properly stocked after cleaning, and parts of the room weren't that clean. Overall it was adequate, but I wouldn't recommend this for paying over nearly £170 a night. Oh, and the breakfast wasn't great either.

6/10

Pleasant

24 Feb 2019

Marc

Wifi internet barely worked. Room was adequate but outdated, old and tiny. Our room was located directly across from the first floor elevator...noisy at all hours.

Business_and_leisure Partner

10/10

Exceptional

20 Feb 2019

Verified traveler

Clean, well looked after, helpful staff,dinning room restaurant was useful.

Leisure Partner

8/10

Excellent

09 Feb 2019

Verified traveler

Nice garden with complimentary refreshments. Rooms are very small. Staff are wonderful

Leisure Family

4/10

Poor

08 Feb 2019

Chris

Avoid the Prima Royale!

The Prima Royale is a 50 year-old hotel, 60 years overdue for a makeover. Fortunately, they were remodeling when I was there - In the room right above me. I asked the manager about it that evening, and he said it wouldn't happen the next day. No kidding! It was Shabbat, so no one's working, but they were hard at it by 7 AM the next day. Management was unapologetic, but I'd imagine they get sorry for apologizing for a hotel that frankly, smells like a dirty ashtray with service that's reflective of a place where people just don't give a crap.

The buffet is lackluster at best, and only slightly less crappy than the piano player belting out show tunes during your meal.

And don't even think about communicating with the outside world, as the wifi only works from a 10 x 10 square foot spot in the lobby, and even if you do manage to find it, it doesn't work all that well.

When you come and go, be sure to say hi to the surly front staff who begrudgingly open the door for you while barely looking over their phones.

On the plus side, the bed was comfortable.

So when your tour bus pulls up in front of this dump, tell them to keep going to the end of the block to the Dan Panorama. You'll be happy you did.

10/10

Exceptional

28 Jan 2019

Mowshe

Overall perfect experience- were not so happy about noise from next door - but it was clean and excellent all across the board.

Friends_and_family Family

6/10

Pleasant

14 Jan 2019

Verified traveler

I have stayed several times over many years at the Prima royale. The current staff are pleasant and helpful. The breakfast and Friday night dinner were better than expected. The bed and pillows are comfortable, shower hot and powerful. But the rooms are very tired and definitely in need of refurbishment - terrible thin, hard old towels.

4/10

Poor

11 Jan 2019

Verified traveler

Pros: Location and Price

Negative: Good Luck sleeping. We had to switch rooms at 1:00 am because you could literally hear everything in the next room, it felt as if the people were in your room. When we switched to the new room it smelt of weed and did not feel clean (I went to use a towel and a chunk of hair was stuck inside it - check the laundry before folding). Management promised to reimburse a large percentage of the cost for our inconvenience but I have yet to receive anything.
The place needs an upgrade and feels like a hotel for large school groups on a budget.

8/10

Excellent

01 Jan 2019

Verified traveler

Nice hotel good location friendly staff i recommabd this hotel

8/10

Excellent

22 Oct 2018

Courtney

Prima Royale is an amazing hotel! The food is fantastic and affordable. The staff is friendly - once you make them giggle - and the rooms are great. My only complaint is that we were allergic to the blankets, pillows, and sheets so it was uncomfortable to sleep.

10/10

Exceptional

29 Aug 2018

Gloria

Great customer service Terick, Ben,Monir and Avía. Clean room and great rooftop to see Jerusalem. Definitely ask for the private tour with Charlie, very knowledgeable and the best way to spend your time in Israel. He provides a comfortable trip and a way to see more of Israel than taking the tour bus. Definitely would stay here again as it was close walking distance to Old Town and shopping.

Partner

8/10

Excellent

26 Aug 2018

Verified traveler

Touring with family . Great breakfast. Comfortable clean room. Easy to get to the sites in The Old City. You can walk to shopping / dinner.