Ayla Grand Hotel

United Arab Emirates , Al Ain
AL AIN, Othman Bin Affan Street, 6
Show on Google | Map

50 reviews shown

10/10

Exceptional

17 Apr 2026

Lisa

Clean rooms. Nice amenities

Self

10/10

Exceptional

18 Nov 2025

Nur

Everything from staff to conditions

10/10

Exceptional

06 Nov 2025

Arnel

great location, close to Al ain mall
rooms very clean
staff very welcoming

10/10

Exceptional

23 Oct 2025

Hira

Lovely stay.
More options needed for dairy free and gluten free.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Hessa

Everything was great

4/10

Poor

17 Oct 2025

Timothy

Unfortunately a shadow of it's former self. I loved it the last time I stayed.

Let's start. Check in was an absolute mess. Long queue. Unhappy guests. No room for me. Go away and wait. Other people got rooms while I sat and waited. I eventually got my room. It was still being cleaned when I got there. I wasn't checking in early or anything. Just mismanaged.

WiFi. What year is it? Should this be an issue? It kept dropping out. Sometimes fine, sometimes slow, sometimes absent. The thing is if you needed to rely on WiFi to attend a business teams/zoom call, you cannot rely on the hotel wifi. I ended up paying for 4g network.

Pool = screaming kids play area. That's not really a problem. Just don't think you will spend some quiet relaxation time next to the pool.

It used to be so much better. It was one of the reasons I made the trip from DXB to Al Ain. I don't think I'll bother again.

Business Self

8/10

Excellent

29 Aug 2025

Sarah

Quiet and comfortable. Wonderful breakfast.

Leisure

10/10

Exceptional

19 Jul 2025

NEEMA

The hotel amd location os excellent

Leisure Family_with_children

8/10

Excellent

15 May 2025

Mohammed

4stars

Business_and_leisure Self

10/10

Exceptional

20 Apr 2025

Sathish

Rooftop swimming pool, restaurant and lounge are very nice.

Business_and_leisure Family

10/10

Exceptional

26 Dec 2024

Andreas

Great family stay

Great hotel for staying in Al Ain next to a Mall

Friends_and_family Family

10/10

Exceptional

08 Dec 2024

sarah

Amazing

Leisure Family

6/10

Pleasant

26 Oct 2024

Martin

The room was really nice. The TV has zero English channels. The reception and concierge never answered their phone. Breakfast Buffet was not great

Friends_and_family Family

10/10

Exceptional

26 Nov 2023

Githu

Real nice hotel, everything looks new, clean and well maintained. Staff are very friendly. It is basically right across Al Ain mall which means you have pretty much everything you need nearby without even driving. I would stay here again.

Leisure Partner

10/10

Exceptional

08 Nov 2023

Andrew

Great experience

Very difficult to find any fault with this hotel. Maybe better training of the breakfast staff. None of them understood how to make a tradition English cup of tea., but that is a minor issue. We enjoyed every minute of our stay. We would love to stay there again. Keep up the high standards!

Partner

10/10

Exceptional

25 Oct 2023

Oladoyin

Nice

4/10

Poor

09 Oct 2023

Mahmoud

Really disappointed with our experience at Ayla Grand Hotel. We found black and red mould in the bathroom (around the shower, bath and bathroom fittings) and a dirty scum around the bath plug - we raised this with a lady on reception who said she would arrange for someone to clean it whilst we were out, we returned and the bathroom was exactly as it was when we left. The room lacks the basic amenities that you would expect in a 5* hotel (for example; bath robe, coffee machine, conditioner, smart/streaming TV and an iron that steams). We were staying with our baby son, and the glass protection on the bedside tables were not secured and nearly fell on my son when lightly knocked - this is really unsafe. Ayla Grand has also clearly cut costs where possible, poor workmanship is evident - one sign of this was the bathroom sink which was nearly unusable due to the faucet being too short for the size of the sink. I’m concerned as we’re due to return to the hotel later this week, and I’d like to speak to someone from the management team to ensure that our experience is at least slightly improved.

Leisure Family

10/10

Exceptional

15 Dec 2022

John

Closeness to shopping, quiet location, great services

Business Self

8/10

Excellent

04 Sep 2022

Batool

My stay at Ayla grand

It is more of a 4-star standard.
The suite was nice.
The hotel did not have an adaptor with lots of discussions and talking to the manager an adaptor was provided.
Empty plates and cutlery are provided at a cost.

Business

2/10

Poor

30 Jun 2022

Verified traveler

So bad check in

Check in staff so so so bad. This is not 5 star hotel this is -5 star hotel.

Friends_and_family Family

6/10

Pleasant

26 Apr 2022

Dustin

The stay ok but the receptionist people wasn't that friendly and when I wanted my fiance's sisters and her brother in laws to stop by to visit they told me that only two guests at a time. I felt like they were treating me and my future wife and family badly. They told either i could have two guests or my fiance and I would have to check out right than and there!!!

Leisure Self

10/10

Exceptional

16 Apr 2022

Shaimaa

The best place to stay in Al Ain !

Business_and_leisure Self

6/10

Pleasant

12 Mar 2022

Hassan

I arrived on checkout date at 12:00 and informed the receptionist to check my

Business

10/10

Exceptional

21 Nov 2021

JOSEPH

Recommended

Outstanding location

Partner

10/10

Exceptional

17 Oct 2021

JUNHO

Strongly Recommend

All the thing is good... Strongly recommend this hotel if you visit Al Ain.

Business Self

10/10

Exceptional

13 Sep 2021

James

Hotel Ayla Grand review

The place was amazing. Excellent services, super clean, the spa was very good, and the price was exceptional. I will for sure stay there again when i go back.

Business

8/10

Excellent

28 Jun 2021

Muth

Good

Business

10/10

Exceptional

15 May 2021

michel

Best hotel to stay in al Ain

Amazing stay ,very helpful staff from receptionist till room service special thanks to Inas at the reception with the booking despite hotel fully booked

Self

4/10

Poor

14 May 2021

Verified traveler

No personal kits at the room poor hospitality and staff

Leisure Friends

10/10

Exceptional

10 Mar 2021

Ali

Fine

Very well

Business

8/10

Excellent

07 Mar 2021

Verified traveler

Better if you can extend the availability of the sauna, jacuzzi, etc.

Business

10/10

Exceptional

18 Sep 2020

Veronika

night in Al Ain

Great hotel for a good price

Partner

10/10

Exceptional

14 Jan 2020

Amanda

Very comfortable

Comfortable room, excellent service apart from a very slow check-in. Food slightly over-priced. Excellent situation next to mall. Pool warm and nice sundeck. Definitely recommend.

Friends_and_family Family

10/10

Exceptional

09 Jan 2020

Verified traveler

Friendly staff
They answer right away
Great food
I think its the best

Business_and_leisure Self

10/10

Exceptional

09 Jan 2020

joseph

Great Hotel

Great hotel, we have stayed there a few times.

Friends_and_family Family

10/10

Exceptional

28 Dec 2019

CELIA

Great services and convenient right next to the mall.

Friends_and_family Family

10/10

Exceptional

16 Dec 2019

Mohamed

Above expectations..

The staff and service was perfect, would like to thank Mr Nader for his up standards service , calling the guest and asking about the stay , any help can provide , the restaurant staff was great and welcoming.

Friends_and_family Family

10/10

Exceptional

06 Dec 2019

Ajeet

Ecellent Hotel

The Hotel is very convenient, All the staff was very courteous and helpful. The Gym, Sauna and Massage were fantastic and well maintained. The only problem was the room access key which was not functioning several times and had to be re-programmed from the Reception desk.
Need to make a special mention of Mr.Vijay -Manager of the Coffee shop who was very helpful. He along with the Chef Mr.Swapan specially cooked tasty dishes for us due to diet restrictions.
We are avid travellers and would suggest this hotel to anyone.

Partner

10/10

Exceptional

28 Sep 2019

Verified traveler

Enjoyable

Family

10/10

Exceptional

17 Aug 2019

David

Amazing 5-Star hotel!!

Excellent hotel located right across the street from the ginormous Al Ain Mall. The executive rooms feature full kitchen and (clothes) washing machines! Excellent place to stay for business or pleasure. They also have a very well-appointed rooftop pool and spa with incredible facilities😊. 5-star luxury for a pittance - we paid just $97 USD for an incredible room. Highly recommended!!

Friends

10/10

Exceptional

14 Aug 2019

Abdulrahman

A nice experience to be remembered

Our 1 night stay with the family was excellent and to be remembered. The stuff were so friendly, the service was amazing and very quick in response, and the facilities were so clean and sophisticated. Would be good experience for families for the conservative community.

Family

10/10

Exceptional

05 Jun 2019

Linda

Modern hotel

Modern hotel with comfortable, spacious rooms & free parking. Our only issue was with housekeeping vacuuming outside our room at 11 o’clock at night?! We brought this up with a member of the reception staff on checking out but he was extremely unhelpful, uninterested & unapologetic. Disappointing end to what had been a nice stay.

Partner

10/10

Exceptional

18 Apr 2019

Verified traveler

Nice quiet room and butiffle morning and good staff

Business

10/10

Exceptional

02 Apr 2019

Verified traveler

My stay at Ayla Grand hotel was great. Everything from the staff to the room was amazing. I would highly recommend staying there if you found yourself at Al-Ain, it's also within a walking distance from Al-Ain mall. Breakfast was also great with many different options to choose from.

Leisure Partner

8/10

Excellent

03 Sep 2018

Verified traveler

NICE HOTEL

Nice hotel all the staff were friendly except reception staff they were rude and unfriendly.

8/10

Excellent

01 Jun 2018

Visitor3

The room and bathrooms were not cleaned properly. Bathroom floor was sticky and seems not cleaned

8/10

Excellent

18 Apr 2018

Al ain!

Very good in general!

Rooms and facilities are not always well cleaned!

10/10

Exceptional

28 Mar 2018

Verified traveler

Brand New Hotel, Extremely Friendly Staff

This hotel is grand new, and in tip top shape. Everybody is extremely helpful and polite. Great experience, highly recommended.

2/10

Poor

19 Feb 2018

Thick overly perfumed air everywhere.

As the automatic doors parted the perfume of the lobby gushed out. The level of room scent and perfume in the lobby of the hotel was overwhelming, so much so I had to hold my breath and run to the elevator. Once on a room floor it wasn't as bad, but still at a minus 5 stars level. So overdone it was sickening.

Later in the evening we decided to try out the rooftop pool and deck area. Coming out of the elevator on the top floor made the lobby seem okay, I was hit with a wave of scent so strong I immediately had a headache and had to walk as fast as I could to get down the hall, by the workout room, past the bathrooms, past the massage and spa areas, down another hall to get out of the stink.

I would not stay at this hotel if it were free, if they paid me. I would rather sleep in the car.

10/10

Exceptional

16 Feb 2018

Verified traveler

Wonderful stay

I had a wonderful stay in Grand Ayla
Very satisfying with the food,place and service.*****

Family