Four Points by Sheraton Al Ain

10/10

Exceptional

24 Feb 2026

Ghada

Clean

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Eric

I had a wonderful stay in early January, and I was delighted to see that the Christmas tree was still up, it added a nice festive touch. The room was spacious, with a large bathroom and an incredibly comfy bed that made it easy to relax after a long day. The staff were very friendly and welcoming, which made the stay even more enjoyable. The hotel’s location is very convenient, with a mall right next door, and parking was easy in the basement of the building. I would definitely stay here again!

Self

10/10

Exceptional

21 Dec 2025

Mohammad

Everything was wonderful except for the room that they gave balcony facing the wall of the mall next to the hitel.

Friends_and_family Friends

10/10

Exceptional

26 Oct 2025

Anifowose

Its top notch very good place I will like to visit again

Partner

10/10

Exceptional

08 Sep 2025

Rashid

Nice

10/10

Exceptional

07 Sep 2025

Julie

Amazing hotel, loved our stay here! 5* service from receptionist!! Can’t wait to be back again!

Friends_and_family Family

10/10

Exceptional

23 May 2025

Fatima

Amazing

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

Abdulla

Amazing

10/10

Exceptional

04 Feb 2025

Heinz

Great hotel with beautiful pool and big gym, the biggest breakfast buffet I’ve seen in years and everything fresh!
Staff is very friendly and in January it is very quiet and relaxing.

10/10

Exceptional

21 Dec 2024

Abdulla

Amazing

Business

10/10

Exceptional

11 Dec 2024

Abdulla

Amazing

Business

2/10

Poor

10 Dec 2024

Mayra

Breakfast wasn’t great, some food didn’t look fresh, like it was from the day before. I’m not picky, but the options didn’t taste good. If I’d known, I wouldn’t have paid extra for it since I ended up skipping it some days to eat outside. Something in the room, whether the air conditioning or carpet, triggered constant allergies. My throat felt sore, I lost my voice, and I couldn’t breathe properly inside the hotel. I was fine outdoors, but the symptoms started as soon as I stepped into my room. It got so bad that I spent some nights at a friend’s house and was basically paying for a room just to store my bags. It was a 8-night stay, so I tried asking for a refund for the unused nights to book another property, as staying there was unbearable. Expedia approved a refund, but hotel didn’t, only offering to move me to another room, so that was my only option, as without the hotel approval, Expedia couldn’t release the refund. At least the new room was cleaner than the first (which had a dirty bathroom), but the allergies didn’t stop. This booking felt like a total waste of money.

This Sheraton didn’t live up to the brand’s usual standards. Expect weird looks from men and judgment for not being fully covered. It made me feel uncomfortable as a Western woman.

In the end, staying here was more stressful than relaxing. Between the bad food, health issues, and awkward vibes, it was a really disappointing experience.

Leisure Family

10/10

Exceptional

26 Nov 2024

Abdulla

Amazing

Business_and_leisure Family

6/10

Pleasant

30 Oct 2024

Abdulla

Only the food was really bad and no taste,

Business Self

10/10

Exceptional

28 Oct 2024

Abdulla

All was perfect, as gold member , I would like to get an upgrade for room which I never did and late check out please

2/10

Poor

20 Jul 2024

Andrew

Avoid, avoid, avoid

Awful hotel. Hotels.com got hacked. I didn't make this reservation and according to Hotels.com the hotel wouldn't refund the fraudulent charges. Avoid this awful hotel and Hotels.com, two terrible companies to do business with.

10/10

Exceptional

07 Jun 2024

Ahmed

الشي الحلو بهذا الفندق هو المول الي يكون في ممر تكدر تدخل للمول من خلال الفندق

8/10

Excellent

27 May 2024

Verified traveler

Nice room, a bit warm

Overall a nice stay this weekend. Clean and convenient location by mall/Lulu. The AC in our room was not very strong, so it was warm at night despite trying to turn down the temperature and turn up the fan, but other than that, it was a nice stay.

Friends_and_family Family

10/10

Exceptional

25 May 2024

Ahmed

Amazing and comfortable

Amazing stay at the Four Points brand as usual

Business

8/10

Excellent

19 May 2024

Sohail

It’s good place to stay

Leisure Family

10/10

Exceptional

04 May 2024

Rashid

Nice location friendly environment underground self parking

10/10

Exceptional

19 Apr 2024

sukhpreet

I loved it, best stay ever

8/10

Excellent

17 Apr 2024

Verified traveler

my guest room windows were leaking during the rain

Self

10/10

Exceptional

12 Dec 2023

Julissa

The service was excellent. The Welcome Fruit a very nice touch!

Leisure Family

8/10

Excellent

28 Nov 2023

ALMAHANAD

My favourite place to stay while visiting Alain. Located in A nice and quiet part of the city

Business_and_leisure Self

10/10

Exceptional

24 Jul 2023

Fatima

Great stafe

Friends_and_family Family

2/10

Poor

23 Feb 2020

Rami

Very bad experience

They kept us waiting for more than 2 hours in order to satisfy other customers, out of 3 rooms that we booked we only received one on time 2pm and the last one was given to us at 4pm

Friends_and_family Family

10/10

Exceptional

19 Jan 2020

Verified traveler

Great hotel enjoyed my stay in there, the mall is few steps away

Leisure Friends

10/10

Exceptional

03 Jan 2020

Jasim

Fantastic hotel

Room very clean, mall down the hotel,very helpful staff

Friends_and_family Family

10/10

Exceptional

19 Dec 2019

Verified traveler

i am happy

it was great experience.

Friends_and_family Family

8/10

Excellent

16 Dec 2019

MOHAMMAD

Great Hotel

Great Hotel

Business Family

6/10

Pleasant

03 Dec 2019

Leilani

Lack of coordination and communication

Upon check in the front desk officer offered us to avail their buffet breakfast for the following day. She was able to convinced us. We reached the restaurant around 9am and the attendant said that our booking doesn't have breakfast. I told her to double check as I paid on it upon check in. She asked us to sit & wait. My husband was already hungry so he went to the omelet section and ordered, i followed him shortly. The attendant approached us and said that we really dont have breakfast included in the booking. I felt humilated as other clients might have heared it. My blood pressure went high & I lost my appetite. She told us to go to the front desk and check. I showed her the receipt that was charged on my card but still she told me to verify it at the front desk. Upon verification, the front desk officer apologized as the system was not updated. We got back to the restaurant but I was not in the mood to eat anymore. The restaurant manager approached us upon learning about it. She apologized as well and gave us personalized service. She asked us what can she do to compensate the inconvenience. I requested for late check out. She said that the front desk manager will speak to me later about it. The manager did not talk to me and we left the restaurant. No one called us in our room if the request was granted or not. Unfortunately, the request was not granted. The hotel just refunded us the breakfast fee upon our check out. Overall we were unhappy with the lack of coordination

Partner

8/10

Excellent

03 Dec 2019

James

Nice Hotel

Great hotel to visit Al Ain. Nice place, nice pool and facilities. Excellent breakfast. Price too much though for the location and room.

Friends_and_family Family

8/10

Excellent

16 Aug 2019

tamara

The service at Hili Rotana is superb!! The hotel itself is aging a little, but very clean. Excellent access to city and lovely area.

Family

10/10

Exceptional

19 Apr 2019

YOUSSEF

Convenient stay!

The hotel is located right where you need to be, great service, we didn't order breakfast so I can't comment, the beds were comfy, the rooms & toilets were specious, there is a shopping mall attached to it and overall very good! there was also welcoming on the room tv with my name which is so polite and sweet! loved the hotel!

Partner

8/10

Excellent

05 Mar 2019

Carolyn

Locals Welcome...

I think our stay would definitely have been better if we were Arabic/ Muslim - a massive Arabic Ladies clothing and Oud market sale was on in the hotel lobby for the duration of our stay where westerners were 100% out of place! The hotel was heaving and loud. It should also be noted on the website that the hotel is Dry... no alcohol available at all - the pool bar is soft drinks only. Once in the quiet of the room, it was lovely, spacious, comfortable, shower and separate bathtub, sofa, table and chair, TV, small fridge super comfy bed! Would have loved to have time to try out the swimming pool which looked divine!

Partner

10/10

Exceptional

04 Mar 2019

Verified traveler

Good stay once again in this hotel. We keep coming back whenever we visit Al Ain because of how good this hotel is!

Leisure Partner

10/10

Exceptional

04 Mar 2019

Verified traveler

Second time coming to this hotel. It’s clean and rooms are spacious and provides what you need.

Leisure Partner

8/10

Excellent

15 Feb 2019

Verified traveler

Great hotel but they need help with breakfast. Waited a long time for food as there was only one person working. Buffet needed replenishing. Also, it's a dry hotel....

Leisure Family_with_children

10/10

Exceptional

26 Jan 2019

David

Great getaway!

A great getaway fro Abu Dhabi. Rooms facing the pool are very close to the mosque, so you will hear the call to prayer. A beautiful hotel with the most friendly accommodating staff.

Partner

10/10

Exceptional

05 Jan 2019

Verified traveler

Nice hotel,well secured,friendly staff,close to the mosque and nice pool area as well as gym and other allied facilities.
Will certainly go back there in future.
Perfect!

10/10

Exceptional

24 Nov 2018

Verified traveler

Great service and no issues at all. Beautiful facilities and no waiting. Great value

Friends_and_family Family_with_children

8/10

Excellent

22 Nov 2018

Sohail

Good Hotel - ensure you check the bed

Look and feel of hotel was great overall until we arrived and had to wait 20 mins on reception for check in. Staff seemed very relaxed and there was no concern shown for us waiting. We had a long flight and 2 hours journey from Dubai resulting we were tired.
Finally one very nice gentleman ask us to help and checked us in. We were given complimentry upgrade to premium room, room was overall great but we had very uncomfortable BED, we booked KING SIZE bed but what we got was two single beds put together. Resulting as a honeymoon couple we were constantly uncomfortable while sleeping. Must say all other staff was really friendly except reception area!

Partner

8/10

Excellent

25 Oct 2018

Zaid

Great location good service but dated amenities

My family and I stayed one night while visiting Al Ain Zoo. The hotel is in a very good location and having the mall next door makes it very convenient. The hotel itself is comfortable but very dated. The rooms, pool and amenities all need modernization. The service is good and all in all it was a pleasant experience.

Family

10/10

Exceptional

21 Oct 2018

Marirtte

Exlant

Every thing fantastic and kind ; smile hosts nice breakfast comfortable bed clean room very clean bathroom

Friends

10/10

Exceptional

08 Oct 2018

Lalaine

5stars

The place is nice we enjoyed the facilities specially the pool the receptionist are friendly and also this hotel is very convenient as its situated beside the mall .We had a great stay !

Family

10/10

Exceptional

18 Aug 2018

Verified traveler

Very good hotel

8/10

Excellent

16 May 2018

Verified traveler

Next to shopping mall

Out of town location in pleasant residential district. Bus stop close by with half hourly service into town and then on to Bawadi mall & camel market. It's bus number 900. Fare 2 Dhs.
(No hafilat card neeed; just pay the driver). Taxi into town approx 30 Dhs.
Useful mall attached to hotel with a Lulu supermarket.
Boy racers use the road outside at night, so there was traffic noise sometimes.

10/10

Exceptional

09 Oct 2017

les

Fantastic hotel

The only two considerations that need to be factored:

1) Location of the hotel is slightly outside of central Al Ain but taxi fares are cheap enough that it’s not a major issue. Taxi’s are metered which is beneficial.

2) The hotel is a dry hotel. Not a big problem but some may want to consider this before booking.

Aside these comments this is a fantastic hotel.

10/10

Exceptional

20 Sep 2017

Shane

Very very nice

This is probably the best hotel I have personally stayed in.

10/10

Exceptional

29 Aug 2017

Verified traveler

Great and excellent place for a stay. Great and excellent place for a stay. Great and excellent place for a stay.

10/10

Exceptional

14 Jan 2017

rezul

Everything was assuming great from the beginning to the end of the stay. The staff is very friendly and courteous. The room and maid service was on point throughout our stay. I love the convenience of the mall near by and the access to the amenities. Looking forward on stay there again.

Partner

8/10

Excellent

29 Dec 2016

Ahmed

Strongly recommended

Great place to stay & enjoy with your family for few days

Family

8/10

Excellent

01 Dec 2016

Michelle

Nice hotel and location

The hotel and staff were pleasing, yet it was very busy and I had to wait for bags to be delivered. The wait was over 2 hours, as the bags were left in the car. The staff was very nice and retrieved the bags and apologized.

6/10

Pleasant

05 Aug 2016

khalifa

Not bad

Not bad

Partner

8/10

Excellent

06 Apr 2016

Gary

Would stay again . Good value

i had to spend a couple of days in the room catching up on work and it was a comfortable room to do that. Staff were very attentative. Good service . Value was very good in comparison to other hotels in Al Ain .

Family

8/10

Excellent

27 Mar 2016

Catherine

Its alright

Was charged 70AED for wifi. Paid additional 100AED for breakfast (2people) upon check in but restaurant insisted we pay again saying they had no record. The attached mall wasnt that impressive. Took a 23AED taxi over to Al Ain mall instead.

Family

10/10

Exceptional

13 Mar 2016

gc

Ladies mini-break

I took a mini-break with a friend and stayed at the Hili Rayhaan and I was blown away by their amazing staff, accommodations, and facilities. All the staff I came across dying my stay was kind and friendly - there was always someone offering to help. When I asked the front desk for a few items I needed for my room, they took care of it and had it delivered to my hotel room before I got back! There wasn't a spa at the hotel but my friend and I went to the Spa at the attached mall. I had hoped that hotel guests would have discounts or packages but unfortunately there was not. However, it was great to be able to choose from the restaurants available at the mall. Overall I had a great time and would highly recommend anyone looking to stay at the Hili Rayhaan hotel. Have fun!!

10/10

Exceptional

02 Mar 2016

Verified traveler

A diamond in the rough

From the moment I walked into the hotel until I left, all I received was warm smiles from the hotel staff with a warm greeting. The hotel is clean and tidy. Room amnesties are nice, amazing shower. If I had to say anything bad about the hotel is that the pillows were too soft and in the menu is says they have a pillow menu which they don't. Other than that everything else was perfect.

10/10

Exceptional

07 Feb 2016

amanda

Convenient and relaxing

What a lovely 3 week stay. All of our expectations were met, the staff and food were very good, and the room was well soundproofed and quite comfortable. Hotel amenities and access to the attached mall were amazingly convenient.

8/10

Excellent

27 Oct 2015

Verified traveler

The front desk woman was very rude

Partner

8/10

Excellent

07 Oct 2015

Bader

Nice new hotel connected to shopping

Hotel is new, room clean and comfortable, breakfast nice. All facilities are good

8/10

Excellent

27 Sep 2015

Mohamed

Beautiful rooms and location

Rooms are very clean and tidy with all the facilities you need. Room service was excellent and quick to respond. Having a mall near by is very good and you can walk to it. Price was a little high during holidays. The only thing that was missing is availability of room massage and a separate swimming pool for women.

Family

8/10

Excellent

11 Sep 2015

Hamad

Awesome but A little bit far

It is a great hotel but is a little bet far from city center.

10/10

Exceptional

01 Sep 2015

Ahmad

Very nice

It's very good

Family

10/10

Exceptional

31 Aug 2015

Verified traveler

excellent hotel. the only hotel so far that the timing of the pool is till 11pm.

Partner

6/10

Pleasant

21 Aug 2015

Verified traveler

Nice room but some of your staff could do with training re customer service. I had to rage a war to get something as simple as a receipt. Awfully appalling!

10/10

Exceptional

21 Aug 2015

dileepa

Great

Everything's good

Partner

8/10

Excellent

10 Aug 2015

Khalifa

Good

Good

Family

8/10

Excellent

26 Jul 2015

Verified traveler

Hili Rotana

Comfortable, clean and modern.
No complementary Wifi in room is the only negative point.

10/10

Exceptional

22 Jul 2015

Saud

become the best hotel in the area

I booked three rooms all was excellent front desk was very helpful service in the room was excellent.

I had a pleasant stay.. Thank you rotana

Family

6/10

Pleasant

20 Jul 2015

Verified traveler

there are few staff members there in the lobby to assist you, overall it was a good stay

Family

10/10

Exceptional

04 Jun 2015

Darwish

Don't ask for less

I couldn't have asked for a more enjoyable time than I had at
Hili Rayhaan by Rotana Alain . The decorations were marvelous, the food superb, and the service fabulous. You have an ideal hotel and stuff. I don't think we'll ever forget that delicious breakfast.

We are fortunate to have such wonderful, thoughtful site like hotel.com whick recommend this hotel for us. Thank you.

Family

10/10

Exceptional

17 May 2015

rany

Awesome!

Great service, clean rooms, family friendly, and great amenities.

Family

8/10

Excellent

16 May 2015

Allison

Plush hotel at good price

Luxurious and comfortable, nicely designed, great pool. Food quite pricey and WARNING absolutely no alcohol. Next to a somewhat sleepy mall but as far as I could tell no tourist sites or other amenities anywhere close by. Charges extra for Internet.