Hoshino Resorts Kai Kinugawa

Japan , Tochigi
Nikko, 308 Kinugawaonsen-taki
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50 reviews shown

10/10

Exceptional

24 Feb 2026

Alexandra

The room was absolutely beautiful, the private bath was so lovely in the cold night air. The staff were all so friendly and attentive, it really felt like they had thought of everything! We would definitely stay here again

The only downside is that when arriving, the driveway/road up to the hotel is completely gravel so it was very hard to get our suitcase to the hotel. We ended up getting a taxi back to the train station at the end of our stay and that was much easier. Strongly recommend not walking to the hotel from the train station if you have a big suitcase like we did

Partner

8/10

Excellent

27 Nov 2025

Viktor

Great staff and food but there was an issue with pipes making noises in the evening and night so it was difficult to sleep and relax.

10/10

Exceptional

05 Nov 2025

Lesa

Outstanding, beautiful resort to relax and unwind. This place is perfection. I had the room with a private bath that overlooked the garden. So beautiful and serene.
The curated kaiseki meal and breakfast were incredibly delicious. Highly recommend this resort, will be back again!

Leisure Self

10/10

Exceptional

25 Sep 2025

Mario

This retreat in the village was tranquil and restorative. The traditional japanese room with private onsen bath was the perfect complement to arriving from Tokyo and restorative after a day of rafting and canyooning (shout out to NOAC). The half board option was a great addition. Breakfast and dinner menus were exciting, sophisticated and simoky delicious. The staff are attentive to detail, accomodating and very polite. Thanks for the wonderful stay.

Leisure Self

10/10

Exceptional

11 Jul 2025

Kazuko

Excellent servuce

Leisure Partner

10/10

Exceptional

11 Jul 2025

Lindsey

What a lovely break from the busy day to day of Tokyo. We did this resort on a quick trip from Tokyo and the onsen and food were amazing.

Leisure Family

10/10

Exceptional

19 May 2025

thomas

A hidden gem.

8/10

Excellent

01 Mar 2025

IRIS

Everything was great except for a few issues:

1. The front door was hard to find. We had to walk about five minutes on an unpaved road to reach the \"entrance,\" where we then had to take a lift to the reception.

2. The dinner and breakfast were decent, but for a rate of $620 per night for two people, we expected better quality.

3. The nightly rate on Expedia was listed for one person, even though we entered two guests for one room. This was misleading, and had we known, we might have reconsidered booking the resort.

Leisure Friends

10/10

Exceptional

03 Jan 2025

Maria Cecilia

The property offered a welcome respite from the hustle of Tokyo. Getting there is easier via express train but not necessary. You don’t need to bring a lot with you because they provide extremely comfortable clothes, slippers, and even socks while you’re on the property. Same with toiletries. They have everything you could possibly need. Excursions are wonderful but not necessary if you’re going there to relax.

The food is beautiful and nutritious. There are limited snacks and drinks available if you need anything between the planned meals. If you do decide to do excursions, plan for the later dinner as getting around Nikko takes time.

I suggest taking a taxi to and from the property if you have bags. But the walk to the train station from the hotel is downhill and easy—about 20 minutes.

The staff is wonderful and friendly and is so very kind. They make effort to speak English but everyone mostly speaks Japanese.

We visited during New Year and they had lovely celebration meals and decor to commemorate the occasion. It even snowed during our stay and the property somehow became even more beautiful. It was snowing when I went to the onsen and it was unreal.

I highly recommend staying here. I would just book well in advance to ensure the time of year you would like to be there. I imagine that Fall is also a beautiful time of year to visit.

Leisure Partner

10/10

Exceptional

26 Nov 2024

Ythien

Beautiful resort and delicious kaiseki dinner.

10/10

Exceptional

07 Nov 2024

Julie Hsiu Yun

Very good hot springs facility.

Leisure Family

10/10

Exceptional

03 Nov 2024

Aki

Such a nice hotel to relax and enjoy the stay.

Leisure Partner

10/10

Exceptional

11 Sep 2024

William

Beautiful property. Highly recommend for a peaceful experience.

Leisure Partner

10/10

Exceptional

30 Aug 2024

Ayaka

This is a true luxury experience that you feel it is away from busy life. The breakfast and dinner is real high end japanese style. Every dish is delicious , delicate, with good dashi flavor. Hot spring is plus too if you like the experience.

Leisure Self

10/10

Exceptional

15 May 2024

Falene

Best place to stay

Amazing place to stay. Not only was breakfast included but also an eight course dinner. We choose the room style with a private onsen bath on the balcony, and it was absolutely what we needed.

Partner

10/10

Exceptional

23 Apr 2024

Jeanette

The food was incredible. Wonderful staff

Leisure Family

10/10

Exceptional

20 Apr 2024

LIEN

Nature

8/10

Excellent

13 Apr 2024

Yun

simple, good resort.

Leisure Family

10/10

Exceptional

08 Feb 2024

Liana

Peaceful getaway

Peaceful getaway. Great service. Especially enjoyed onsen hot tub with the room.

Partner

10/10

Exceptional

30 Aug 2023

Pablo

In harmony with nature

Perfect place to chill and relax.
The ryokan and onsen experience are very well done.
The food is a true Japanese experience

Partner

10/10

Exceptional

11 Aug 2023

Yiou

It is very green and quiet

10/10

Exceptional

06 Jun 2023

Nina

This hotel is one of the best we have ever stayed in. The facilities are beautifully designed and cater to guests seeking an upscale hot spring resort experience. The rooms are impeccable and the cuisine superb. This is not a Western hotel in any way; it is the height of Japanese luxury and worth staying for more than one night. You won’t regret it!

Business_and_leisure Partner

10/10

Exceptional

29 Mar 2023

Clement

Tranquility

Leisure Family

10/10

Exceptional

21 Oct 2022

Soraj

Excellence

Leisure Family_with_children

10/10

Exceptional

17 Jan 2020

Verified traveler

The most elegant hotel in kinugawa

Great amenities, decor, food and service. All-around winner if you are looking for a quiet and peaceful getaway from a city.
I do wish there were some snow then it would have been even more beautiful

Self

10/10

Exceptional

15 Jan 2020

Kar Man

excellent

Amazing and unique experience
Highly recommended

Friends_and_family Family

10/10

Exceptional

13 Nov 2019

Verified traveler

Refreshing!

Very nice Ryokan. Best destination to relax. Meals are like art! Wish they provided lunch options so I can just stay in the Ryokan. Beautiful atrium!

Friends_and_family Family

10/10

Exceptional

25 Apr 2019

Verified traveler

Amazing experience!

It’s a very quiet hotel in a small town. Room is very spacious and the food is very good. The hot springs are a bit small but the overall experience is simply magical. Staff is very helpful and professional!

Partner

6/10

Pleasant

18 Apr 2019

Verified traveler

No shuttle service to town or station
Have to call taxi everytime because this is isolated place.

Leisure Family

10/10

Exceptional

27 Nov 2018

Fantastic location on top of a hill surrounded by mountains

Leisure Friends

10/10

Exceptional

06 Nov 2018

Verified traveler

about 5 min taxi from station, take the tram up to Kai Kinugawa makes you feel entering a relaxing paradise. Great dinner and breakfast in the restaurant with stunning red leaves view in the garden! Love everything in this resort! Definitely worth visit! Staff are very welcoming and helpful. Check-out time at 12 gives you more flexibility, can take the onsen in the morning before check-out.

10/10

Exceptional

17 Feb 2018

Verified traveler

Gorgeous hotel

I had a very pleasant experience at this hotel. There is free pick-up service to snd from Kinugawa statio or Uchinomiya station. The room is clean and spacious. The meals were good (except the dessert).

10/10

Exceptional

20 Dec 2017

Verified traveler

Great if you drive or have no big suitcases

It was great, staff were all very friendly and helpful, the room was nice (but could he bigger). Both meals were amazing. They have a fixed shuttle to/from Utsunomiya station (en route Kinugawa Onsen station), so if your schedule fits with the bus schedule, it would be fine. Otherwise if you're not driving, then you have to haul the luggages from its lower entrance and up the gravel path to the main road. It would be great if they can offer some more flexible help with transportation.

Family

10/10

Exceptional

18 Dec 2025

Karen

Staff and food quality both are good

Leisure Self

8/10

Excellent

09 Dec 2025

Hon Kit

由接待, reception,客房及酒店都給予人舒適親切感.唯獨美中不足是早餐後想要一杯咖啡,服務員說沒有,要到大堂自取,如此級數的酒店實在有點失望！

Partner

8/10

Excellent

01 Dec 2025

chi hang

客房整潔，

10/10

Exceptional

10 Mar 2025

Verified traveler

The room is very nice. Quiet, spacious and clean. The package included dinner and breakfast both are delicious. Outdoor Onsen is the best.

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

Verified traveler

Birthday getaway

It was an amazing experience—everything was absolutely perfect! I had a fantastic time celebrating my birthday there and truly enjoyed every moment.

Partner

8/10

Excellent

19 Feb 2025

PI-JUNG

很星野
我和先生穿他們的外套出現過敏症狀，沒穿就沒狀況，我們是不想說衣服不乾淨，但好像就是這樣
食物好吃，很有創意，2天的食物都不一樣
旅館環境也很優美作人員服務很好，感覺賓至如歸
只是鬼怒川本身沒甚麼好玩，住2天只能待在飯店吃飯，泡湯，還好最後一天晚上去湯西川溫看雪祭點燈，ㄧ切的不虛此行了

Leisure Family

10/10

Exceptional

24 Jan 2025

Verified traveler

Very nice getaway

Very spacious room. Perfect, quiet location. Hospitable staff and great food. Onsen is awesome.

Friends_and_family Family

4/10

Poor

15 Jan 2025

CHING-CHIEN

Not worth the money spent.

I actually don't know how to review such hotel. I think their service are excellent, but does'nt seem to care exactly what customers want. Very friendly and try to provide service, but they lack of communication skills with foreign languages and not able to adapt to customer's requests. Everything looks very good but don't think it's worth the money paid. Also, to access to the hotel is a big problem concerning you are carring a lot of luggages under late night bad weather condition.

Friends_and_family Family

10/10

Exceptional

08 Dec 2024

ChiuChun

非常棒

10/10

Exceptional

17 Nov 2024

Luk

環境舒適，晚餐早餐都岀色

Partner

10/10

Exceptional

13 Nov 2024

HsinFei

第一次遇到搭纜車才能夠到達Lobby的飯店，非常新鮮有趣，整體而言只能說一句不愧是星野界系列，房間舒適寬闊，房內的湯池是半露天，秋天泡起來非常舒服，晚餐精緻豐富，早餐是簡單的日式早餐，下次有來鬼怒川還會再來入住

Friends_and_family Family

8/10

Excellent

10 Nov 2024

Laurie

Très bel hôtel, chambres spacieuses et confortables. Repas élaborés avec soin et copieux. Personnel attentif et conciliant. Le seul bémol reste l'accès avec des valises, il faut être véhiculé et aux dires du réceptionniste il n'y a que peu de taxis dans la ville...

Friends_and_family Family

10/10

Exceptional

23 Sep 2024

Verified traveler

服務人員服務態度非常好，溫泉區的環境亦維護得很棒，吹風機是Dyson的。美中不足的是臥室的照明非常暗。

Friends_and_family Family

6/10

Pleasant

14 Sep 2024

Wen Chieh

一行人抵達旅館時行李都下好了才被告知旅館的接駁車故障要我們把行李重新上車帶我們走另一個入口，結果把行李重新上車後又被告知接駁車修好了又再把行李搬下車，搞得大家還沒進旅館就已經灰頭土臉。晚餐時有一人的鍋物顏色較深味道也特別鹹，向服務生反應後得到的答覆是「所有人的湯都是同一鍋料煮出來的」，這個答案有點令人無語也不應該是這麼高級的旅館該有的答覆吧？感覺挺掉漆的…

Friends_and_family Family

8/10

Excellent

19 Jul 2024

Verified traveler

객실베란다문에 모기망이 설치되어있지않아 밤에 문을 열수가없었음.자연속이니 벌레가많은건 어쩔수없지만 다른숙소는 모기등 않오게 친환경적으로 신경쓰는 호텔이있으니 호시노야도 신경써줬으면한다.전화를해도 연결이안된다.식사는 맛있었음.

Friends_and_family Family

10/10

Exceptional

25 May 2024

Verified traveler

完美！

十分滿意。

Friends_and_family Family

10/10

Exceptional

16 May 2024

CHI HO

Hotel is in a remote area, weather is relatively cold, but the room didn’t offer the cover clothes in the room. You need to ask the staff in front desk for cover clothes for keeping warm.
Bath tube in my room is very dangerous! The temperature safety lock is fail. I’m almost getting burn by the hot water.