Livemax Resort Kawaji

Japan , Tochigi
NIKKO, 11 Kawajionsen Kawaji
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50 reviews shown

4/10

Poor

19 Oct 2025

Roupen

This place is completely run down. Pictures do an amazing job at deceiving you. After 10 days in Japan, we met the first rude Japanese person. Our room had a cockroach in it, and smelled like mildew. After I showed her a video, She provided me a can of roach spray and said, “I give you medicine to take care of butterfly ok”. One guest had his dog pee on the carpet directly in front of the entry way.

Partner

4/10

Poor

04 Oct 2025

Russell

We accidentally booked a Smoking room and when we got to our room it was absolutely disgusting. The sheets were dirty and had stains on them, and the room was unbearably stinky. My wife has asthma so we needed to change rooms. When we asked the front desk if we could switch to a non-smoking room, they claimed the hotel was full and that was impossible. The parking lot was empty and it was very obviously not full, but they insisted we used some spray on the smoking room as a solution.. I explained that didn’t work for us and we are happy to pay more if needed to switch to a non-smoking room. The women at the front desk was trying really hard to be accommodating, but was answering to a man in the back room who refused to come out and speak with us. After almost an hour of back and forth, they simply switched us to a non-smoking room, which was all we needed in the first place. We felt very disrespected and it was truly horrible customer service. The non-smoking room was slightly better, but the onsens at the hotel were disgusting and the whole hotel smelled like an old motel. We ended up leaving and going to another hotel for our third night rather than staying there. The river view from the room was nice, but that’s about it. I would highly recommend going to a different hotel in the area.

Partner

10/10

Exceptional

01 Apr 2025

Ana

This property

2/10

Poor

30 Mar 2025

luis

This property should be knocked down. Long story short who is the filthiest place I’ve ever been to and I’ve been to a lot of places around the world will not recommend.

Leisure Family

4/10

Poor

29 Oct 2024

Juliann

This place is falling apart at the seams. The property is old and musty with bugs. The food was passable but it’s one of very few choices in the area. The onsen bath takes literally hours to fill (8-10 inches per hour) and the location is so remote it takes several trains which run once an hour at most. Staff are lovely but avoid this place!!

Leisure Friends

4/10

Poor

28 Oct 2023

jane

Booked this property for private onsen, emailed them to get information and no ine got back, on arrival no sayna and no private onsen and no reason given, room was very nice but hotel is dated and needs a good clean

Leisure

4/10

Poor

18 Oct 2023

Pierre

the building is in bad shape, badly needs to be overhauled, but being a bubble investement it's too big thus unlikely to ever earn a corresponding income. The public outside baths are refreshing but again the inside connected facilities require repair. The onsen water i apprreciated.

Leisure Family

6/10

Pleasant

17 Oct 2023

Sau Ngan

While it's very reasonably priced, this place is not well connected in terms of public transportation, and is very tired and old. Better to stay in Nikko town if time is a constraint.

Leisure Family

4/10

Poor

27 Aug 2023

wayne

The staff were friendly and tried their best to speak English- the food was good. The view from the room was good.

In places the property condition was not good.
1. In my room at the bottom of the window had many dead insects.
2 In one of the spas on the walls the paint seemed to have gone black in places.
And in the outside spa there was a blue sheet up to cover a broken balcony floor and fence.
The fence was broken, and there was a rope up to stop people going near the fence.
3 just outside the breakfast room there were some buckets down to catch the water coming from the ceiling- There was also a white sheet up.
4 after having breakfast I made my way out of the breakfast room and noticed that the room adjacent to the corridor, the tiles on the ceiling were hanging down broken and tattered.
5 The carpets were stained in many places.

It was not cheap to stay at this well known hotel chain and I didn’t expect the property to be in this kind of degraded condition.

This property is part of a well known hotel chain in Japan
and I am wondering why the property has not been refurbished or some of the issues rectified.

One of the hotels spas is a really pleasant onsen and the hotel rooms have nice views and the area is real nice, despite the property’s degradation I enjoyed my time there.

I hope that someone from Livemax head office sees this and decides to set aside the monies to fix their issues.

Leisure Self

8/10

Excellent

02 Nov 2020

Traveler

Nice hotel in Kawaji area, mountain view, fresh air and birds are singing in the morning.

Friends_and_family Family

8/10

Excellent

06 Aug 2020

Verified traveler

I enjoyed staying just this hotel
The first thing that I noticed was the outdoor foot bath which if you have been out hiking all day is perfect. The staff was friendly and explained everything In English.
I enjoyed the hot spring baths. There are 2 types that get switched at 2 different times during the day. The outside baths are a must. They also have a sauna in one of the bath rooms.
There is a free massage chair outside one of the bathrooms
The guest room was ok but the windows on the outside badly need cleaning as there are spiders webs forming. The room I was staying had Japanese futons (mattress) to my surprise it was self service but that meant I could use up to 3 materesses to make my bed comfortable.
Dinner and breakfast was buffet style and the food was good and plentiful.
There are pots of hand sanitizers everywhere.

Leisure Self

8/10

Excellent

11 Mar 2020

Greg

Great location for exploring, rooms are well appointed, clean and at a very reasonable price. Staff levels during the evening and night are quite low so check in early!

Partner

6/10

Pleasant

23 Feb 2020

Garth

Good facilities, but run down, isolated area

Wide range of facilities that deservedly give it its ‘resort’ name, but everything is a little worn and tattered. Great if you’re a 70s or 80s fan! From the look of the numbers in the vast breakfast hall, there only seemed to be dozens of couples & families staying when we were there in a massive complex with perhaps hundreds of beds. Biggest disadvantage was its location, hour train trip each way each day from Nikko, in a desolate town where half the buildings seemed derelict it unoccupied. The highlight was we were one of the few areas to still have Onsen in the snow this late in winter (Feb).

Partner

10/10

Exceptional

11 Feb 2020

Andrea

Great onsen stay

Great hotel, great river view, just the surrounding is nothing to do

Friends_and_family Family

10/10

Exceptional

30 Nov 2019

Verified traveler

The staff was beyond amazing. I don't know much Japanese but there was no language barrier. They picked us up from the station and recommended nearby restaurants for dinner. Everyone was just so polite and hospitable that i regret only staying one night! There was too much to do and see but not enough time!

Leisure Friends

10/10

Exceptional

16 Nov 2019

Verified traveler

I really love this Hotel, best in my trip in Japan for 12 days. Although far away from Nikko st. 50mins but very nice hotel, Onsen, Big Room, Dinner & Breakfast very nice!! I will visit again next year!!!!

Leisure Friends

8/10

Excellent

10 Nov 2019

Klaire

Good place for 3 nights

It was 1 hour further from Tobu Nikko. There is another LiveMax hotel nearby so make sure you enter the full address in Google Map. We ended up in the wrong place at first go but got help from a really nice local staff. Other than that, quite enjoyed our stay. The hotel is going through renovation so some part of it looks good while other looks a bit old. We stayed in a traditional tatami room and loved it. Nice onsen on the B1 floor with massage chairs. We love the Ping pong table & arcade game area as well. Not many restaurants around but the ramen place next to the hotel is awesome. Came there twice.

Partner

10/10

Exceptional

21 Oct 2019

Khristia

Nice

We loved our stay, although they were short staff for the days we were in there due to typhoon and the employees were affected, still we had a great time

Family

8/10

Excellent

11 Jul 2019

Verified traveler

it was nice

Family

10/10

Exceptional

03 Jul 2016

Joel

This hotel is spectacular. Staff is on top of it!

The onsen is outstanding, the food was very tasty and filling. We were stunned at the level of care and the attention to detail. It was a serene environment and a great place to unwind.

8/10

Excellent

17 Jan 2026

satomi

食事が大満足でした。
部屋に温泉がついていたのも嬉しかったです。
部屋のシャワー室がとても汚かったので、そこは残念でした。

Leisure Family_with_children

6/10

Pleasant

06 Jan 2026

TAKAKO

建物や部屋は古い感じがするが、お風呂や食事は良かった。
こんなに安くて、種類豊富なブュッフェがあってファミリー層にはかなりいいんじゃないかな。
ありがとうございました。

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

KAZUTAKA

客室付き露天風呂はリーズナブルに泊まれるし最高です。

10/10

Exceptional

20 Nov 2025

良いヨ^_^

とっても

Friends_and_family Family

6/10

Pleasant

12 Nov 2025

Hei Man

房間窗台超多昆蟲屍體，窗外亦有蜘蛛和蜘蛛網，好像沒有打理窗台和外牆，只有房間整潔

Friends_and_family Friends

4/10

Poor

09 Sep 2025

健

清掃が行き届いておらず、部屋のシャワーの水圧は弱すぎてまともに使えなかった。

Leisure Partner

6/10

Pleasant

29 Aug 2025

ユウスケ

値段を鑑みれば施設の古さは目を瞑れます。
ビュッフェのイクラや、ステーキ等の食べ放題は⚪︎
部屋に温泉が有ったのも⚪︎でした！

Leisure Family_with_children

6/10

Pleasant

12 Aug 2025

Yuji

露天風呂まったりできました！

Leisure Partner

10/10

Exceptional

04 Aug 2025

Verified traveler

훌륭한 저녁식사, 일본 노천 온천, 다다미방 저렴한 가격으로 (석식 선택 필수)

장단점이 명확한 도전적인 숙소였습니다. 단점은 조금의 더러움도 용납할 수 없다면 거르시면 됩니다.
일단 저는 매우 만족했습니다. 가격은 석식 옵션 포함해도 상당히 저렴합니다. 직원들은 친절 했고, 석식 뷔페는 구성 및 신선도가 매우 훌륭합니다. 노천탕 포함 온천도 이용할 수 있습니다. 에어컨 잘 작동하고 방도 넓은 편이어서 쾌적 했습니다.
다른 리뷰에서 시설 컨디션이 좋지 않다는 평을 들어서 각오하고 갔습니다. 시설이 낙후되서 어쩔수 없는 부분이 있지만 청소는 최대한 되어 있었습니다. '본사에서 리모델링을 했으면 어떠했을까?' 라는 생각도 있지만 근처의 폐업한 여러 리조트를 보니 나름 사정이 있겠지요. 침몰해가는 배에서 직원들이 필사적 노력으로 유지하는 느낌?
최근 간 숙소 중에서 가장 인상적이었습니다. 석식 옵션은 꼭 포함시키세요.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Tomoko

7/25に宿泊しました。
大変お世話になりました

家族で2部屋を予約しました。
どちらも部屋風呂付きでした。
階は別々でしたが、特に不便では無かったのですが1部屋のエアコンが効かずフロントへ連絡しました。すぐに対応してくださり故障かもしれませんとの事。暑い日だったので、不安な気持ちが広がりました。すると、チェックインで対応してくださったスタッフの方が
「もしよろしければ、お部屋の変更も可能ですがいかがなさいますか？」と。
お部屋のアップグレードの提案でした。すでにお風呂に温泉を溜めていたので申し訳なかったのですが、、快くお部屋を案内してくださいました。どちらのお部屋も自由に使ってOKとのこと…！子ども達をエアコンの効かないお部屋で入浴させていただき、その後部屋を移動させていただきました。そのお陰で夕飯も遅れる事なくスムーズに伺えました！
まさかのセミスイートのお部屋に子ども達も大喜びでした。朝夕のバイキングも充実していたし、温泉も最高でした。4.5回入湯しました。
大浴場には行っていませんが、時間に余裕があれば行きたかったです。
老舗ホテルをリノベーションしてあるのでピカピカのホテルとはまた雰囲気が違いますが、
夜は静かだしレストラン会場も混み混みせずで
とても過ごしやすかったです。
コスパがとにかく良い。
スタッフの方々お世話になりました。
ありがとうございました。

Leisure Family_with_children

6/10

Pleasant

24 Mar 2025

MICHIHITO

ベットではなく、布団でしたが厚さが薄くてとても寝てられない、部屋の入口の出入りが不便で嫌でした。ご飯は沢山の種類があって美味しかったです。スタッフはとても親切でした。
不満は部屋と布団だけです。

Leisure Family_with_children

10/10

Exceptional

27 Feb 2025

TOSHIHIKO

口コミほどでは･････

行く前に、口コミなどを読んでいたのですが、そこまで、気にならないし
自分は、嫁の親戚の挨拶行くのに泊まったのですが、とても快適でした。
嫁に内緒でグレードアップしており部屋に入って奥さんがとても喜んでくれたので大満足です。
ご飯も美味しくいっぱい食べてしまった
周りは潰れている旅館が多く怖いかも知れませんが、とても繁盛していた事が伺えました。2月中だと、少しだけですが、雪が残っているので注意が必要かも!!

10/10

Exceptional

28 Jan 2025

Byung Chul

젊은 남자들끼리 가기엔 최적의 숙소입니다. 더할나위 없습니다. 음식 맛있고 온천 좋고 프론트 친절합니다. 다만 커플여행은 별로일 수도 있겠네요

Friends_and_family Friends

2/10

Poor

27 Jan 2025

mina

イメージと違い残念。

少ない人数で運営しているようで、何度か到着の間に電話をしたが取らなくて、大変不安になり困った。そしてその不安は的中し、前もっての告知はあるものの、引き返せない状況の中に言われても、受け入れることしかできませんでした。私たちはリニューアルして1年くらいのところに宿泊したと思うのですが、不安しか残らず、ゆっくり安心して温泉どころではなかった。

Friends_and_family Family

10/10

Exceptional

13 Jan 2025

お部屋の照明が少し暗く感じた。

Leisure Family_with_children

4/10

Poor

15 Dec 2024

部屋に入ったら部屋にゴキブリが居てとても不愉快！
施設が古いのは仕方が無いがとにかく汚い。
古いのと汚いのは違いますから！

Leisure Family_with_children

6/10

Pleasant

01 Dec 2024

Yuki

全館禁煙なのに部屋に入った途端タバコ臭かった。
コンセントが少なかった。旅行で利用してるため、携帯・カメラ等の充電が必要になるので延長コードを全室に置いて欲しい。
大浴場のシャワーが少なく感じた。
施設整備が間に合ってない。

露天風呂は良かった

Leisure Family_with_children

4/10

Poor

17 Nov 2024

Taku

汚かった

2/10

Poor

04 Nov 2024

????

正直お部屋もお風呂も廊下も全て汚かったです。

Leisure Family

6/10

Pleasant

03 Nov 2024

アツシ

トイレが汚い

Business_and_leisure Family

10/10

Exceptional

28 Oct 2024

YU PING

nice

Leisure Family

6/10

Pleasant

14 Oct 2024

Motohiro

口コミにあるほどひどくはない

6/10

Pleasant

25 Sep 2024

Verified traveler

位置偏僻,最好選擇在酒店用膳(自助餐膳食選擇夠多),要自助鋪床.

位置偏僻,建議最好加錢在酒店食自助餐.自助餐選擇算多,味道不錯,服務員有禮.
主棟設備陳舊,溫泉區沖涼設備不夠充足(只有一個熱風風筒及一個凍風風筒,大部分放花灑的固定勾都已經斷開.)我們在露天女湯樓梯發現一隻曱甴.
房間乾淨闊落, 床鋪舒適. 但如果要睡榻榻米,就必滿自己鋪床.
房間水喉及沖廁水水力非常微弱. 如要用比較強的水力便必須要走出房間外,使用走廊的洗手間...
主樓的五樓是吸煙樓層,但卻有一間房是非吸煙房間！一開房間門便聞到煙味！櫃檯只是派人來到房間噴除臭劑, 不更換房間！

Friends_and_family Family

4/10

Poor

20 Sep 2024

Riku

All the common areas were very dirty and warn out. Rooms were tolerable.

Leisure Friends

6/10

Pleasant

16 Sep 2024

Shuetsu

エレベーターが動かなかったのは不運でした
部屋にゴミや髪の毛が残っていました