New Square Patong Hotel

Thailand , Phuket
PHUKET, Phang-Muang Sai Kor Road, Patong, Kathu, 99/11
Show on Google | Website | Map

75 reviews shown

10/10

Exceptional

17 Feb 2026

Oliver

Great

4/10

Poor

15 Feb 2026

Subramanya

The staff no polite and they charged for missing key card of 200 Batts.

6/10

Pleasant

08 Feb 2026

pratik

Rooms are okay not clean. Stains on the bed sheet

Leisure Partner

4/10

Poor

03 Jan 2026

Marcellino

Bad hotel. Rude front desk. Towels and linen are rags.

10/10

Exceptional

15 Dec 2025

George

Room was cleaned daily, the staff were lovely and the location was central, but quiet.

Leisure Self

10/10

Exceptional

14 Nov 2025

Xander

Room was huge, spotless and immaculate. Air conditioning was overkill in a good way. Staff were very professional and helpful. Car parking; in Patong was a godsend for our rental car! Location is absolutely excellent too; right in the middle of everything.

Leisure Partner

2/10

Poor

04 Mar 2025

Steven

location was good, but everything else was bad

We checked in just passed midnight and booked 2 rooms. When we got the rooms we found blood and other stains on bed linens. Called reception but so one was there and had to go down to find him. Only one person was there to serviced the entire hotel. It took him 1 hrs to run around to find suitable linen and he didn't know how to put them on. We had to help. On top of the corridor wall were paper thin. The worker had to also deal with 2 group of guest shouting and fighting on our floor.
We booked this hotel because of positive reviews., but it looks like since start of 2025. This hotel has gone downhill and undergoing major cost cutting. Definitely not 4 stars. Room condition dirty and rundown. The location was ok.

Friends_and_family Family

8/10

Excellent

22 Feb 2025

Clemency

Good value no frills, would rebook

Great value for the money, checkout can be a bit slow. No frills but satisfied given the price point. As for the hard beds in the reviews, I quite liked the firmer mattress, not uncomfortable by any stretch unless you like a plush mattress.

Business

4/10

Poor

19 Feb 2025

Fhatama

I had problem's with the hotel, they messed up my reservation and even though they knew I had young kid they gave a unsafe balcony. They asked us to check out & check into a new room due to balcony issue 2 days later but when we did they gave the safe balcony room to someone else and told us to go back to the room we stayed in. Their communication and service was rubbish and unhelpful. We did what they asked us to do and we could've just stayed in the same room without packing our bags again and dragging it all out and returning it back to the same room. It was difficult with children.

Leisure Family_with_children

8/10

Excellent

19 Feb 2025

Theya

great

Leisure

10/10

Exceptional

13 Feb 2025

Verified traveler

Great Location

Good! Value for money. Good location. Junceylon shopping mall and Big C is just 1 road across. Many eateries along the hotel street. Bangla street is just few minutes walk away. Beach is also nearby. Very good location. There's gym and pool too.

Friends_and_family Friends

10/10

Exceptional

25 Aug 2024

Md Raihan

This hotel is everything you need!! It was in the perfect spot, it is near everything! The staff is great & the hotel has some amazing views! I really enjoyed my stay that I extended! I highly recommend it!!

Leisure Family

8/10

Excellent

23 Apr 2024

Andrew

unfortunetly there is a lack of facilities here it would be lovely to see this hotel back to its former glory pre covid it had a full time resturant room service pool service pool towels and sun bed cushions nothing was to much trouble nowadays it is just a basic hotel its clean and has lovely staff but for the money there is better about

Leisure Self

8/10

Excellent

13 Feb 2024

Benjamin

Very nice and clean.
Would not say its sound proof from the traffic.
But overall very good.

Partner

10/10

Exceptional

10 Oct 2023

Andrew

this hotel is very clean with very helpful staff its nice and quiet but within easy reach of everything i would have no hesitation in recommending this hotel

Leisure Self

10/10

Exceptional

20 Sep 2023

Andrew

Staff very helpful and very clean nice to see the hotel back to its best after covid well done

Leisure

8/10

Excellent

06 Mar 2023

praburam

The staffs at reception is kind and helpful . No negative points. Worth the visit

Business_and_leisure Friends

2/10

Poor

22 Feb 2023

Mitchell

Horrible experience here, this is a 2-3 star hotel at best. Don’t waste your money coming here

Leisure Partner

4/10

Poor

07 Feb 2023

Warren

Sadly our stay was disappointing. They didn’t clean our room once during our stay. Not even towels! Each day I had to ask for towels and water (coffee/tea). The pool area is in rough shape as well.
We definitely will not be back

Leisure Family

8/10

Excellent

22 Jan 2023

Tracy

Good location but read more for details

Convenient location. Next to a nice mall with a grocery store, but much of the mall is under construction and does not open until 11 am. Room is nice and clean. Bed is quite firm so if you like a plush bed it will be uncomfortable. Shower temperature fluctuates and is not consistent and no way to adjust. Cleaning service comes very late. We needed clean towels and toilet paper; we had to check with the front desk 2 times and the cleaning crew still didn’t come until 8 pm.

Partner

8/10

Excellent

11 Jul 2020

Verified traveler

A new hotel, breakfast is acceptable and hopefully more choices can be provided. Water pressure is not stable while taking shower especially hot water, difficult to adjust.

Partner

10/10

Exceptional

03 Mar 2020

Verified traveler

Well located, near to Jungceylon centre but in a quiet alcove, nice pool, very reasonable prices, good buffet breakfast. nothing in hotel is elaborate but all well done and functional. Friendly staff.

Friends_and_family Family

6/10

Pleasant

28 Feb 2020

William

No dinning room or bar in the hotel, no food or drink allowed around pool area too many cant does, breakfast quite basic compared to previous hotel, a few maintenance issues as well. on the plus side good location within Patong plenty places close by to eat and close to night life but far enough away for a quite life, staff were very friendly and help full overall for the price we got what we paid for.

Leisure Family

10/10

Exceptional

20 Oct 2019

Verified traveler

Great new hotel with super friendly staff. A good location not far from the main bar area and shopping centre.

Leisure Self

8/10

Excellent

09 Jun 2019

Verified traveler

Lokachin and clain and staff is good I'm back inshalla

Leisure Family_with_children

8/10

Excellent

09 Jun 2019

Very Good.
But don't like their shampoo & body wash, tooth brush even worst.

Leisure Partner

10/10

Exceptional

05 May 2019

Marcus

Location, central but quiet, pool, breakfast menu, service

Leisure Self

10/10

Exceptional

21 Apr 2019

Verified traveler

great value for money, would recommend to all,staff very friendly,close to everything yet quiet, will stay here again

Leisure Partner

10/10

Exceptional

17 Mar 2019

Verified traveler

Awsome hotel . Very clean , friendly staff. I would definitely recommend it thank you

Leisure Family

8/10

Excellent

11 Feb 2019

Nuriel

Simple

Great breakfast. Hard bed. Poor location

Partner

8/10

Excellent

23 Jan 2019

nice hotels

10/10

Exceptional

21 Jan 2019

Blair

Nice hotel

The hotel was very nice, clean and close to all amenities. The staff were very friendly and accommodating. If I visit Patong in the future I will choose this hotel again.

Partner

10/10

Exceptional

17 Jan 2019

Matt

Excellent

Excellent hotel - room a very good size with balcony. 15 minute walk to Bangla walking street. 7/11, ATM etc all near to the hotel

Friends

10/10

Exceptional

17 Dec 2018

Liam

Nice new hotel in the heart of patong
Staff were friendly and helpful
Good size room and bathroom with a balcony
Breakfast was ok but not that much of a choice unless you like chicken I would definitely stay there again

6/10

Pleasant

29 Nov 2018

Verified traveler

it seems like an apartment rather than a hotel, the location looks very good from the map, but actually, you have to make a circle to the beach.
would like to recommend this hotel to the couple but not family.

Family

10/10

Exceptional

04 Nov 2018

Verified traveler

Very clean, quite new,,
Helpful staff. Easy parking and access, close to Jungceylon and quiet considering the closeness

8/10

Excellent

15 Aug 2018

john

Very Nice

Second stay here, the hotel is new and in good repair. Excellent location. The staff and service are great, e.g. I wanted to plug a HDMI cable into the TV, they sent 2 maintenance people to unmount it from the wall, plug the cable in and remount it, so very good. The counter staff are very friendly. Pool and fitness area are very nice.
Rooms are comfy, good aircon, clean bathrooms.
The main issue with the place is that a lot of the guests seemed to think the only way to close the door was to slam it as hard as possible, in a loud echo prone hallway, this happened about 4 times an hour in the morning and all afternoon, its really bad if you're trying to sleep, if the place invests in some quiet close doors would be amazing.
Wifi was very good.

8/10

Excellent

21 Jul 2018

Ben

great location

had no trouble staying here. nice and good place to stay.

10/10

Exceptional

14 Jun 2018

Lau

Bathing water too small,and difficult to control the temperature of the water.i like all the staff.like the breakfast . Location perfect.

10/10

Exceptional

29 Apr 2018

Maher

Nice hotel one of the best hotels i stayed in

Great location great service everything was new and clean. Only thing was the bed was kind of hard but they put some extra cussion on the top to make it feel a little softer. Great service and staff overall

8/10

Excellent

27 Apr 2018

Verified traveler

Nice hotel

The hotel is fairly new and is in a great location. Other than the extremely firm bed (hard) the room was really nice. Friendly and helpful staff is always a plus.

10/10

Exceptional

09 Apr 2018

CAHIT / DZHAHIT

VALUE FOR MONEY AND GREAT LOCATION

VERY GOOD LOCATION AND COMFORTABLE ROOMS - THE HOTEL WAS ABOVE OUR EXPECTATIONS IN TERMS OF THE PRICE PAID FOR THE FACILITY...IT IS VERY NEAR TO THE SHOPPING AND PATONG ENTERTAINMENT CENTRE...

Family

8/10

Excellent

08 Apr 2018

john

Nice Place

Nice hotel, 1000bht joiner fee stings a bit.

Family

10/10

Exceptional

04 Apr 2018

Verified traveler

Near mall

Its brand new and at a great price good service nice rooms, it's a sfeal of a deal

6/10

Pleasant

18 Feb 2026

Rody

Need better cleaning

10/10

Exceptional

15 Feb 2026

Ludmilla

Très bien placé propre spacieux, personnel, gentil petite piscine, mais ça suffit

6/10

Pleasant

12 Feb 2026

Adnan

Ein 4 Sterne Hotel sieht anders aus und das Bett war Stein hart.

Leisure Self

10/10

Exceptional

27 Jan 2026

Elion

Bra

8/10

Excellent

05 Jan 2026

Therese

Bra hotell med fräscha rum, nära till strand och shopping men ändå lite avsides från vägen. Stora nackdelen är att det är sjukt lyhört och dörrarna slås igen som pistolskott. Vi blev väckta på natten i panik ett antal ggr pga det. Om det inte varit för det hade vi absolut kunna stanna längre. Helt okej personal, vissa lite sämre på engelska än andra men försökte så gott de kunde. Glada och hälsar alltid.

Friends_and_family Friends

8/10

Excellent

24 Dec 2025

Christoffer

Veldig sentralt ,

10/10

Exceptional

18 Dec 2025

Onur

Temizlik mükemmel yatak sert ama çok rahat yeri çok iyi

Friends_and_family Family

6/10

Pleasant

18 Dec 2025

Zana

udmærket til prisen

Self

10/10

Exceptional

19 Apr 2025

BEATRICE

Good Expérience 👌

Très bonne expérience et très bon emplacement !!
Hotel propre et personnels très à l’écoute !!

Friends_and_family Family

6/10

Pleasant

04 Apr 2025

Verified traveler

I spent a few days at this hotel. The cleanliness isn't particularly thorough, the staff doesn't seem to be particularly interested and isn't particularly friendly. Sometimes the reception isn't even staffed. The rooms look very worn. The hotel's location is very good, though; you can reach everything quickly on foot.

Partner

6/10

Pleasant

09 Mar 2025

Shirley

地點方便

整體上整潔的，服務員態度一般，算合格的，但房間的沐浴間水力不夠，比較慢！地點方便！

Friends_and_family Friends

6/10

Pleasant

19 Feb 2025

David

Très bonne emplacement est assez belles apparemment juste manque de propreté et personnel parfois hautain.

Leisure Friends

6/10

Pleasant

02 Feb 2025

Kathrine

Patong.

Patong er der liv i gaden. Og man kan høre larm derfra. Værelset er meget lyt og du kan høre elevatoren DONG ligesom du går i serven/11
Sengene er meget hårde.
Der er kun 5 liggestole ved poolen og der er ikke sol der hele dagen.
Morgenmaden er ok og sødt personale derinde.
Ok for et kort ophold.

Friends_and_family Family

6/10

Pleasant

16 Jan 2025

Hussain

The hotel is clean and good. Guests can borrow towels for the beach. We got a room facing the parking area which was too loud during the night. The frames of the beds are sharp, people can easily hurt themselves moving around the room.

Friends_and_family Friends

4/10

Poor

15 Jan 2025

Salwa

Lit très très dur

Hôtel tres décevant les lit sont vraiment inconfortable, l’eau chaude fonctionne pas le temps d’une douche complète ces choses on rendu mon séjour médiocre dans cette hôtel

Partner

2/10

Poor

09 Jan 2025

Tobias

Das ist kein 4-Sterne Hotel. Es ist extrem laut. Die angestellten sind nicht unfreundlich, beachten einem jedoch nicht. Die Auswahl am Morgenbuffet ist sehr beschränkt - zu wenig für 4 Sterne. Die Zimmer sind extrem laut. Man hört JEDEN ton vom Flur. Die Zimmernachbarn welche sich über 4-5 Zimmer aufteilen, lassen die Türen offen, im Korridor und zwischen den Zimmern wird herumgeschreien, herumgerannt und die Türen zugeknallt. Das hört man auch stockwerkübergreifend. Reklamation bei den Verursacher sowie bei der Rezeption halfen nichts. Im Fintness keine Tücher, extrem unsauber. Der Schrank im Fintness welche auf den Hotelbildern noch Tücher hatte, war leer. A/C wird teilweise nicht in Betrieb genommen, eine Fernbedienung fehlt. Für mich nie wieder.

Leisure Partner

4/10

Poor

06 Jan 2025

Véronique

Sodolala

SOLALA, nicht sehr freundlich am Empfang, nicht Thaïlande entsprechend.
Könnte sauberer sein.
Beim check-out wollten die Damen uns für schmutzige Kissenhüllen verantwortlich halten.
Wir werden nicht merci kommen.

Friends_and_family Family

10/10

Exceptional

14 Dec 2024

Serenat

2 günlüğüne tuttuk otelimizi beğenmezsek başka otele geceriz diye düşündük ama beklentimizi karşıladı ve 4 gece daha uzattık. Şehir merkezine barlara alışveriş yerlerine oldukça yakın yürüme mesafesinde. En güzeli de odanıza gelince rahat ve sessizce uyuyabiliyorsunız

Friends_and_family Friends

6/10

Pleasant

11 Oct 2024

Chung Wai

Generally okay

Generally clean, just water pressure not enough in the shower in the room I am staying

Partner

8/10

Excellent

12 Aug 2024

HUY

Bien dans l’ensemble.
Hôtel est proximité du grand centre commercial et la ville.
La chambre est propre,
À conseiller !

Leisure

8/10

Excellent

19 Jul 2024

Mark

Prima accommodatie
Zwembad viel alleen een beetje tegen
Maar verder prima in orde
- snelle in en uitcheck
- kamer tot 18.09 bijboeken was geen probleem

Leisure Partner

10/10

Exceptional

30 Apr 2024

saeed

Värt pengarna

Friends_and_family Friends

10/10

Exceptional

18 Mar 2024

Imad

Goede locatie, kamers zijn schoon. Onze vaste verblijfplek als we in Patong zijn.

2/10

Poor

10 Mar 2024

Mustafa

Otroligt dålig personal och väldig bekvämligheter för att det ska vara en 4 stjärnig hotell.

4/10

Poor

08 Mar 2024

Verified traveler

Ok til korte ophold

Værelserne var rene og rumlige. Hotellettet lå for os rigtig fint, fordi det var lidt tilbagetrukket fra byens larm, men stadig i gå afstand til stranden.

Sengene var ualmindelig hårde, og jeg var nødsaget til at bede personalet gøre noget, idet jeg slet ikke kunne sove i sengen.
Personalet ved receptionen virker \"dovent\" og ikke særlig imødekomme. Hotellet har ikke andet at byde på, end et værelse. Poolen og selve pool området er ikke særlig charmerende.

Friends_and_family Friends

8/10

Excellent

16 Feb 2024

Paolo

Urjjrjejej

8/10

Excellent

13 Feb 2024

LOUISE

Très bon hôtel, accueil et personnel très gentil et à l’écoute, hôtel bien situé et taxi, motorbike, van à disposition facilement très bien desservi.
Juste à côté du centre commercial au top.

6/10

Pleasant

03 Feb 2024

Brandon

Cafards

6/10

Pleasant

02 Feb 2024

Gabriel

Acceptabelt hotell. Vänlig personal. Ganska lugnt och tyst vid området vilket var en stor fördel.
Dock otroligt hårda sängar. Hade svårt att sova på grund av detta.

Partner

6/10

Pleasant

01 Feb 2024

Mehdi

Sympa

Sympathique pour des courts séjour, super bien passer à 5min d’un centre commercial et 10min de Binglaroad.
Piscine agréable mais 5 transat pour tout un hôtel c’est très peu…

Partner

8/10

Excellent

21 Jan 2024

Kathrin

The facilities in the room were nice.

Leisure Self