Name: Grand Mercure Phuket Patong
Address: Ratuthit 200 Pi 2, Ratuthit 200 Pi, 1, Phuket, 83150, TH

Grand Mercure Phuket Patong

Phuket · Thailand

Ratuthit 200 Pi 2, Ratuthit 200 Pi, 1View location

100 reviews shown

8/10

Excellent

11 Jul 2026

Mark

5 star hotel for staff friendliness. They all went above and beyond to make our stay comfortable. From reception through to breakfast staff, amazing service. Can't speak highly enough about them.
Breakfast is also 5 star. Absolutely amazing variety. Freshly squeezed juice everyday was a winner for us.
Pool is ok. They have 3 pools running alongside each other, but not joined. They are not very big either, a little bit narrow but long.
Rooms are a little bit dated. Clean enough but older.
Overall, we enjoyed our stay.

Family_with_children

10/10

Exceptional

07 Jul 2026

Patricia Ms

Excelente

Self

10/10

Exceptional

06 Jul 2026

Takeshi

Excellent location. Easy short walk to shopping centre , night life, beach. No taxi required at all for our stay in patong. Daily shuttle bus to shopping centre at 12:15pm which was convenient if you don’t want to walk. Staff all were lovely. The restaurant across the road was delicious and affordable . Are there many times. Buffet breakfast also great.

Partner

10/10

Exceptional

27 Jun 2026

Mohd Nazri Muhammad Redzuan

Great place to vacation

Family_with_children

10/10

Exceptional

27 Jun 2026

Ronald

This is my second stay . Location is great one block back from the beach
The hotel breakfast area and swim up bar are very good. The breakfasts have a huge selection.

Rooms very clean and tidy . For older it may be better to ask for step in shower as I’m not a fan of step in bath and high sides

But it’s certainly a good stay and value for money

Self

8/10

Excellent

27 Jun 2026

Rosan

Very nice staff and good for staying

Self

10/10

Exceptional

15 Jun 2026

Dalia

We arrived on 12 June and I booked a deluxe twin bed room. When I arrived at the room there was a musty and humid smell to it and I didn’t want to stay in it. Teya was very gracious kind and helpful and she switched our room directly to another one which we were very happy with. The breakfast buffet is very generous and extremely varied in choice. It contained all kinds of fruits and teas and juices as well as an Asian station with a delicious soup as well as numerous kinds of Indian and Thai dishes.

Family

10/10

Exceptional

14 Jun 2026

Wendy

Thoroughly enjoyed this place
Very clean, friendly staff and rooms are nice and quiet

Partner

6/10

Pleasant

12 Jun 2026

Marie

The staff kindly upgraded and changed my room, which I appreciated, as the original room was not in acceptable condition. The hotel itself is quite old and is in desperate need of repairs and general maintenance. My new room was better than the dirty room I was first given, but it still had lifting floorboards, which showed the wear and tear throughout the property.
The hotel has a good location and plenty of potential, but it really needs a lot of attention and care. The steam room was not working during my stay, and the breakfast buffet should be covered to stop flies landing on the food. There was a good variety of breakfast options, but the hygiene issue was disappointing.
That said, the staff were friendly and did their best under the circumstances. They clearly work hard to manage the condition of the hotel, but the building itself needs significant investment and repair.

Self

10/10

Exceptional

03 Jun 2026

Iouri

We really enjoyed our stay at Grand Mercury Phuket, Patong.
The hotel has a very convenient location - it is within walking distance to both the mall and the beach, which made everything easy.
When we arrived, we even received a yummy complimentary cake for our anniversary, which was a lovely surprise.
The pool was nice and there were always chairs available, so it was easy to relax between outings. The breakfast buffet was excellent with plenty of options, and the overall service was great.
The staff were always polite and helpful throughout our stay.
We will highly recommend Grand Mercury Phuket to anyone visiting Patong!

Partner

10/10

Exceptional

03 Jun 2026

Marj

Great pool especially if you get the ground floor

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Dea

Great experience and the staff was always friendly and very helpful

Partner

10/10

Exceptional

14 May 2026

Martin

Friends

8/10

Excellent

13 May 2026

David

Well located. Quiet.

Self

8/10

Excellent

09 May 2026

Suryansh

Definitely not a 5-star experience - we were initially assigned a room with a strong smell of mould; though we did manage to change rooms. The rooms themselves were very much unpolished, there was a deep hole in the sofa, and the sofa itself was stained. The bathroom was unfinished, with sealant being poorly applied throughout the bathtub. We also used the gym, which was subpar by even 4 star standards! The breakfast was good, and the pool was also good.

Partner

10/10

Exceptional

21 Apr 2026

Katy

The hotel was wonderful. The staff are so friendly and helpful. The food in the restaurant was great. Highly reccommend

Family

10/10

Exceptional

16 Apr 2026

Chantelle

Excellent hotel and amazing buffet breakfast. Great location for everything.

Family_with_children

10/10

Exceptional

16 Apr 2026

ANTHONY

This hotel is fantastic it is in a great location

The staff are always helpful and happy

Breakfast had everything you could want

There is a bar and cafe in the foyer both are recommendable

There are also plenty of authentic local restaurants nearby

The beach is 200 yards away

It was by luck we picked this hotel but we will definitely return

Partner

10/10

Exceptional

16 Apr 2026

Tania

The hotel site is close to all the main attractions, nightlife, restaurants, Jungceylon Mall, Central Mall, and Patong Beach. Approximately a 5 - 12-minute walk.
The room is very clean. Balconies are not accessible.

Great buffet breakfast selection, especially with the halal options, which is a smart way to attract Muslim tourists. Good job to the F&B team!

Family_with_children

10/10

Exceptional

15 Apr 2026

Jason

Friendly and helpful staff. Food was excellent especially the seafood Buffett.

Family_with_children

10/10

Exceptional

15 Apr 2026

Henry

The hotel, the staff, I have no complaints.

2/10

Poor

11 Apr 2026

Abdul

This hotel is tge worst hotel i have ever stayed on. The rooms are humid with a damp smell, the beddings ate wet. The mattresses are extremely old and u even. Changed rooms 3 times but not any better. The rooms are full of small ants. Tried canceling but expedia waited three days to get a response from the hotel. Horrible experience and the management didn't care.

Family

8/10

Excellent

10 Apr 2026

Marissa

Location was really good. Surrounding area needs some getting used to, it’s not a ‘pretty’ sight but once you get your bearings, it’s fine. The room lights n bathroom lights are not great, could hardly see to be able to apply make up properly, especially the room.. very dim.
Bedding was comfortable and it was great that 3 could fit in a room with the extra bed provided at no extra charge ( as per the type of room we booked).
Housekeeping could do a better job in their daily cleaning and the gym could be better equipped, perhaps a tower of dumbbells at the very least, as the kettle bells had an 8kg then a 4kg so nothing in between.
Buffet breakfast was super, we were impressed with loads of choices.
Pool isn’t big, but didn’t seem too bad as the rooms with pool access had their own personal pool space. Rooms are all facing pool area which was nice. Overall, staffed pretty well and friendly enough.

Family_with_children

10/10

Exceptional

07 Apr 2026

Jason

Great staff and super clean!

Partner

10/10

Exceptional

03 Apr 2026

Daryl Anthony

Wonderful Staff.

8/10

Excellent

30 Mar 2026

Rosario

The room was clean

10/10

Exceptional

27 Mar 2026

Laura Ann

10/10 hotel staff were friendly will definitely be staying here again in the future

10/10

Exceptional

25 Mar 2026

VERONICA

Great location for walking and seeing the craziness of city and beach. Hotel staff was so kind and accommodating. Placed a birthday cake and decor on bed without asking or telling them. Made us feel so special. Breakfast was delicious. Poolside room is a must. Room service food was excellent Stay was 10/10.

Partner

8/10

Excellent

21 Mar 2026

Mary

Everything was lovely, comfortable and staff very polite and helpful

Friends

10/10

Exceptional

16 Mar 2026

randall

Everything was great

8/10

Excellent

08 Mar 2026

William

Be careful entering pool, steps are slippery. Wife twisted leg. Great location.

Partner

10/10

Exceptional

02 Mar 2026

Peter

Great place. Clean and great location. Amenities are excellent

10/10

Exceptional

01 Mar 2026

Jonathan

Excellent all round.
I shall return.

Self

10/10

Exceptional

18 Feb 2026

Lesly

What a wonderful hotel, I have no complaints. Staff if so friendly and tentative. Hotel is located perfectly, walking distance to everything. Will definitely come back and stay at this hotel. I give it 5 stars !

Partner

8/10

Excellent

15 Feb 2026

dalia

Room was spacious and clean, grounds and pool area were pretty, walkable

Leisure Partner

10/10

Exceptional

14 Feb 2026

Tsvetalin Mariyanov

Excellent

8/10

Excellent

06 Feb 2026

Philipa Alicia

My overall stay was fabulous. The bathrooms could use a slight update.

Leisure Family

10/10

Exceptional

04 Feb 2026

Jessica

Great room! Wonderful staff and amenities. I like the location as well; right off the main road which includes shopping and entertainment. I highly recommend and will likely return

Friends_and_family Family

8/10

Excellent

31 Jan 2026

Cristina Federici Di

Overall I had a pleasant stay. My dining experience within the hotel was good. Breakfast had an excellent spread of cuisines. There is only one resturant in the hotel, but menu offers many dishes. My room was ok. It had everything I needed, but would not consider this 5 stars. I did complain about how the room was not up to a clean standard and I was given a dirty towel. There is only one pool at hotel, not three as website states. Enough seating around pool however staff don't come around and take orders if you want a drink or food. I had to always get up and go and order. Hotel is in a great location easy 5-8 min walk to Jungceylon or Beach. Everything is right out the front of the hotel.

Leisure Family

8/10

Excellent

30 Jan 2026

Roland

Room and staff

Leisure Self

10/10

Exceptional

29 Jan 2026

Sara

L’hôtel est super, les chambres sont spacieuses, elles ont toutes une vue piscine. Le petit déjeuner était super bon avec beaucoup de choix, le kid garden très sympa pour mon fils. Et un grand merci à Eva qui a su répondre à toutes nos attentes ! Elle parle français donc c’était hyper pratique.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Shatoya

Great stay, good location, but make sure to get bug spray from 7-11 the mosquitos do not play

Leisure Partner

8/10

Excellent

25 Jan 2026

Zhivko

The hotel was ok! The staff was friendly. The location is good. The breakfast was not very good, there was more like for lunch.

Leisure Family

10/10

Exceptional

25 Jan 2026

Maria

Great location and staff was very helpful.
Close to markets and convenience stores.

Leisure Family

10/10

Exceptional

21 Jan 2026

Tsuboi

Excellent room, service and location.
I strongly recommend ground floor room to access pool directly.

6/10

Pleasant

12 Jan 2026

Jessie

The pictures don’t tell the whole story. The lobby, bar and restaurant were immaculate and well maintained. The rooms, on the other hand were quite a different story. They were in need of upgrades. The bathrooms were dated and worn, the beds were ridiculously hard and there was a constant presence of termites in the rooms and bathrooms.

10/10

Exceptional

06 Jan 2026

rafael

This is the third time we come to this hotel for its excellent hospitality, facilities and location. Regards the room we take the pool access..they are the best

Friends_and_family Friends

10/10

Exceptional

03 Jan 2026

Thomas

Very good service friendly staff

Leisure Partner

4/10

Poor

29 Dec 2025

Richard

Surprised this is a 5 star. I’d say a mid-level 4 star respectfully. Smell in my bathroom & v few sun loungers by pool.

Partner

10/10

Exceptional

25 Dec 2025

Andre Vivian

Pleas

8/10

Excellent

15 Dec 2025

Samina

We had a great stay at Grand Mercure hotel. The staff were very helpful and professional. Especially the staff at breakfast and dinner they were very courteous and friendly. The hotel is in a great location as you have everything close by. Patong beach is a 7 minute walk and Central shopping centre is a 15 minute walk. It is a very busy and live area. The only improvement I may suggest with the hotel is cleanliness of rooms. Overall cleanliness was okay however at times there were dust and hair in places. Otherwise a lovely place to stay.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Sara

Yes

Friends

6/10

Pleasant

10 Dec 2025

Nooj

It’s a lovely hotel, but the downside is that if you’re placed in a different block, you have to walk all the way around to reach the second lift. It’s not very convenient when you have a pram and a baby. I.e if your room is 440 > you will have to walk all the way round and then breakfast you would have to get the lift to 2nd floor then walk down quite a few stairs with a child

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

Amirsalar

Yes

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Mark

I’ve never had the variety choice and freshness of produce supplied for breakfast and the staff are so courteous and helpful

Leisure Partner

10/10

Exceptional

23 Nov 2025

Franck Christian Jean Paul

Staff from the Cafe to the Restaurant and Bar's and staff from desk, security and cleaners went out of their way to make your Holiday at Grand Mercure Resort as pleasurable and worry free as possible. You were left with nothing but to relax and enjoy your holiday.
Will be going back for another Holiday.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Carolina Maria

Exceptional staff, location and hotel

Leisure Partner

10/10

Exceptional

21 Nov 2025

Tisa

Everything… it was an amazing stay!

8/10

Excellent

09 Nov 2025

Parvin

Good hotel, great service. Good location, great breakfast variety and halal options too. However the reason I have given 4 stars instead of 5 is because of how damp our room smelt. Even though the weather was very humid, I've never been to a room that smelt that damp. Also I was surprised by how many activities they charged for in kids club. Alot of the free things in kids club were for much younger children but for my daughter who is 5, would not enjoy those ones as she is too old. The ones she would be interested in are the ones they charge for of which one of them was to paint a clay model and that was more suited for her age. So yeah that was disappointing, charging for kids club activities suitable for older children and having nothing free for them thats suitable for them.

Leisure Family_with_children

8/10

Excellent

09 Nov 2025

Robert

Nice property but the rooms need some refreshing. We had stainson the bathroom countertop . Additionally, only one hand toel was provided and no washcloths. There was an unmarked one inch stepdown in the piorly lit bathroom which caused. The staff was super nice and the morning buffet was excellent.

Friends_and_family Friends

10/10

Exceptional

08 Nov 2025

Patrice

The room actually our suite was amazing. The staff was fabulous. We loved our stay wish we could’ve stayed longer.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Jacqueline Alice

Staff were great

Leisure Family

10/10

Exceptional

03 Nov 2025

Mark

Fantastic place and cannot give enough praise for the staff of the Grand Mercure Phuket Patong, amazing food, staff all friendly and made everyone feel welcome we will be booking again for next year when we arrive back home

Leisure Family

8/10

Excellent

01 Nov 2025

Jaisal

Close to bangla road and the beach

Partner

10/10

Exceptional

31 Oct 2025

todd

Thank you again great to stay there once more only downside was sray not long enough

8/10

Excellent

27 Oct 2025

Josie

Breakfast was okay.
The room smells a little dump .

Leisure Partner

10/10

Exceptional

23 Oct 2025

Frank

The breakfast was excellent, very fresh and a great variety. The service from Kai and other staff excellent also very friendly and helpful.

Leisure Friends

10/10

Exceptional

19 Oct 2025

Paul

An extension on pool hours, 7am to 7pm - making it 9pm
Other than that, excellent

Leisure Friends

10/10

Exceptional

18 Oct 2025

Leah

Breakfast menu amazing.
Seafood buffet excellent, value for money
Staff very helpful and very respectful and friendly
Beautiful grounds and pool area

Leisure Friends

8/10

Excellent

18 Oct 2025

Ian

The only thing I did not like was that not one member of staff over my 11 day stay was supervising the self serve food areas at the breakfast buffet to prevent contamination. I personally saw guests handing/eating food and putting it back into the trays. I also saw staff emptying new trays of food onto old food in the trays which should have been cleared first. Guests were put at risk of food poisoning including myself who was ill for 3 days!

Leisure Family

8/10

Excellent

16 Oct 2025

Baljit Singh

All excellent

Self

10/10

Exceptional

11 Oct 2025

Anand

Yes everything was just perfect

Friends_and_family Friends

10/10

Exceptional

10 Oct 2025

mario

The bad thing about this hotel is you don't want yo leave. Simply superb.
Breakfast buffet was great.
Only negative was pizza at night time was not as good as daytime one.

Leisure Family

10/10

Exceptional

02 Oct 2025

Kiana

I had a wonderful experience at the Grand Mercure Hotel. It is in a great area close to everything and the accommodations were great. It was clean, safe, they provide a delicious buffet breakfast and even decorated my room for my birthday without me asking. All around great service. Also check-in was very smooth thanks to Alvin. If staying in Phuket this is a great choice.

Leisure Self

10/10

Exceptional

01 Oct 2025

Syed Akif

The breakfast was good. Staff and customer service was excellent. I requested for a pool access room. Got it for last two days out of seven days but was reached by staff that there is an issue with the pool access room and to ensure my satisfaction they offered free upgrade to a Villa with private pool and it was amazing. The breakfast basket at the pool i requested was simply amazing. Overall, it was a great experience. Check out time is 12:00 which is good and upon request they complimentary extended the checkout time to 2:00 pm. So, a great experience overall.

Leisure

10/10

Exceptional

16 Sep 2025

Paul Robert

As returning guests, the wonderful staff, great facilities and amazing food options have made this hotel the only place we will stay in Patong.

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

John Charles

It was great

6/10

Pleasant

24 Aug 2025

Verified traveler

Breakfast was not tasty
Adult Pool was not more than ok
Kids enjoy the kids pool

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Elizabeth

I can not recommend this hotel enough.
Great location but enough removed from main strip that its quiet. 7 min walk to beach, 10 min walk to night markets and shopping centres.
Staff were also amazing. I fell ill and they were great and assisted and catered to my requirements.

Leisure Self

8/10

Excellent

15 Aug 2025

Emily Mary

Safe, friendly peoperty. Would have liked more certainty about timing of room cleanings - was any time between 11am and 4pm which made it hard to plan when to go back and chill

Leisure Self

10/10

Exceptional

13 Aug 2025

Daniel

Definitely include the breakfast if you're going to stay here. The pool is excellent and the staff are very helpful. Its also convenient to have a coffee shop in the hotel. There are lots of bars and restaurants withing walking distance and the beach is also a 5 minute walk.

Leisure Self

10/10

Exceptional

10 Aug 2025

Mia

Beautiful property and wonderful service

Leisure Family

10/10

Exceptional

10 Aug 2025

Claudia

This was our 2nd time staying at the Grand Mercure and it didn't disappoint! Comfortable bed, great proximity to Walking street, clean facilities, friendly staff and an amazing breakfast buffet. The only thing that I would recommend for lady travelers is to get a travel light that you can clip on the mirror so you can see to do your makeup as the lighting is very dim (mood lighting only).

Leisure Family

6/10

Pleasant

09 Aug 2025

Natasha

Not the 5-Star Experience Expected. Despite its rating, the hotel feels dated and more like a 4-star. Rooms and finishes look worn and the facilities felt underwhelming. The breakfast layout is poorly designed, causing congestion and chaos, with some guests behaving rudely toward staff.

Positives: good food variety, great location, attentive staff, multiple smoking areas, and pleasant decor. Overall, disappointing for the price and reputation.

Leisure Family

10/10

Exceptional

20 Jul 2025

Luke Andrew

We had a truly wonderful expwrience while staying here. Everything was well thoughtout and the staff made it very welcoming. The only draw back would be is to have your laundry done somewhere else, ro expensive to have to done by the hotel.

Leisure Family

10/10

Exceptional

12 Jul 2025

Angus Davyd

Great location, very friendly staff. Rooms have everything

Leisure Family

6/10

Pleasant

03 Jul 2025

Helen

We had a pool access room. Room was very small and dark. Smelt damp. Not worth the price we paid

Leisure Partner

6/10

Pleasant

02 Jul 2025

Cathy

The staff were lovely, friendly and helpful and were the best part of the stay.
Issues with maintenance re railing on pool & shower issues with bursts of hot/ cold.
Rooms were clean but minimal shelves to place clothing into and the lighting in the rooms were minimal making it harder to see at night

Leisure Partner

10/10

Exceptional

26 Jun 2025

raine

All staff were extremely friendly and helpful . A very pleasant and comfortable stay. The bathrooms could do with more lighting,but everything else was superb.

Leisure Family

8/10

Excellent

24 Jun 2025

xiangyu

We stayed from May 26 to May 30, 2025. When we checked out on May 30, we were asked to wait for 5-10 minutes and staff would checked the room. I guessed that is standard practice of this hotel and I did not have any problem with this. After the staff checked the room, we were told everything is fine. We were good to go. The deposit 3000 Baht will be refunded in 2 weeks. I wrote an email to [email protected] (the only email I would find) on June 21, 2025, no response. I have not received the refund yet.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Miguel A

Hotel was great. Staff is so kind and awesome. Hotel is in walking distance to almost everything. Definitely will come back and stay again

Leisure Self

10/10

Exceptional

19 Jun 2025

Mike

One of the best stays i've had in a long time. Facilities are great, beautiful pools, bars and spots to eat. Bed is very comfortable and area is primo. But the best part is the hotel and restaurant staff. Huge shout out to Sita, Beer, Orn, Earn, Sprite, Brittany and all the other lovely people that work here.

Self

10/10

Exceptional

16 Jun 2025

Stewart

Great service and a great staff that attends to ever need!!!

Business_and_leisure Partner

8/10

Excellent

15 Jun 2025

Yojairo Luis

So clean staff very friendly

Leisure Partner

10/10

Exceptional

05 Jun 2025

Todd

Everything was great! Staff so friendly

Leisure Friends

10/10

Exceptional

05 Jun 2025

khanh

Very convenient and good value

Business_and_leisure Family

10/10

Exceptional

22 May 2025

Eric

Have stayed at the Grand Mercure the last 6 times . I love the location, the resort style pool and bar and restaurants. Ghe staff are all great and speak good English. Will be back next year.

Leisure Self

10/10

Exceptional

18 May 2025

Michael Anthony P.

Amazing staff at this hotel, from the concierge, front desk, room custodians and staff at Bubbles restaurant. The staff goes above and beyond to make sure their guest are taken care of…

Leisure Family

10/10

Exceptional

13 May 2025

Julie Marie

The staff were all amazing. I would definitely stay there again

Leisure Family

6/10

Pleasant

10 May 2025

Shaquana

The room was basic it could have been a lil better looking in the room more amenities on site