Capsule Transit Klia 2

4/10

Poor

28 Feb 2025

Tony K

Room too small. Dark and poor lighting. Asking old people like us to climb up a ladder to get to our capsule. Extremely dangerous. Will NEVER stay here again

Business_and_leisure Family

6/10

Pleasant

14 Oct 2024

Wan

Charge on luggage storage if not yet checked in. More expensive than other luggage storage places in the airport. Some noises at night due to bed pull down shade movements of others. Bathrooms too small with wet floor.

Business Self

10/10

Exceptional

04 Oct 2024

Annie

We booked a 3 people accommodation, it was secure and comfortable.

Leisure

8/10

Excellent

09 Sep 2024

Julie

Was a great place to rest. Very clean. Not that easy to navigate through the terminal.
Some guest were noisy.
Staff were accommodating.
Would recommend

Leisure Self

6/10

Pleasant

05 Sep 2024

Goh

Very convenient since klia2 is very inconvenient, you arrived at the airport and you have to travel another hour to go to KL, only to come back next morning for your connecting flight, so staying in this capsule hotel enabled you to settle down straight away, but the capsule only let you sleep and doesn't consider your other needs like access to your big luggage for things you suddenly need, you have to leave it at the locker room which is away in another room

Leisure Self

10/10

Exceptional

30 Aug 2024

Romzi

My favorite place to check in

Self

2/10

Poor

10 Aug 2024

Anastasiia

I wrote a complaint about inappropriate conduct and extra fees has been changed for our hotel room stay!
No one even responded!!! Absolutely untrustworthy website. Usually in Australia we get charged for one day stay….in Kuala Lumpur airport they charge us for whole day,but we were allowed to stay only three hours. It has been stated on website until midday, but when I asked receptionist, he said no it’s only for three hours stay. How the hell???

8/10

Excellent

29 Jul 2024

MEI

Located in the same building of T2 but have to do custom clearance of either T1 or T2, on the floor level of a big shopping mall full of restaurants and food courts, clean bed sheet, public shower area, a locker provided, and staff were helpful and friendly, modern style designed, toilets were clean maybe in different floor of your capsule.

Leisure Family

10/10

Exceptional

21 Jul 2024

Pohling

Amazingly convenient, very comfortable and clean. I wish there was another one in KLIA1. I had to take the taxi over after midnight.

Leisure Self

2/10

Poor

30 Jun 2024

Simon

Nice idea, but unable to get there!

I booked this hotel for a 5-hour stopover while I was transiting between flights. I flew in and was to transfer to another codeshare flight. Unfortunately the capsule hotel is located in KLIA2 and not in the international transit terminal. If your bags have been checked all the way through and/or you have any duty free liquids, you are unable to leave the transit terminal to get to KLIA2 and so as a result I was not able to get to the hotel. I thought that the codeshare company fly out of KLIA2 and assumed I would be transferring to this terminal. This is not the case. If you collect your bags in KL you can leave the airport by going through customs and immigration but remember that you will not be able to bring any liquids larger than 100mls back in with you! There are no lockers in the transit terminal for you to store your liquids in either! So basically I could see the terminal that the hotel was in, but had no way of getting to it... which was frustrating to say the least! Unfortunately I can't comment on The hotel itself as I could not get there!

Partner

8/10

Excellent

17 Jun 2024

Jocelyn Ying pei

The hotel is located in the terminal, at Level 1. The toilets are clean and there is hot water.

Leisure Self

10/10

Exceptional

14 Jun 2024

Tiffany

Friendly staff very helpful.

Business_and_leisure Friends

4/10

Poor

18 May 2024

Hian

No mentioned of Tea/coffee only noticed it on our way out. Shower area too far as well as dirty shower area

Leisure Family

10/10

Exceptional

16 May 2024

Zarrin

Perfect for transit

Perfect when you have to stay for long hours at airport and all you need is a good sleep. I was in all females section. The check in is smooth and stay can be for straight 12 hours. Very economical. Only hindsight is that you have to go through immigration which takes a bit longer.

Self

10/10

Exceptional

28 Apr 2024

Nurfathiha

good job

8/10

Excellent

21 Apr 2024

silvia

Clean and comfortable. My capsule is at the upper zone. I found the Aircon/ventilation fan a bit loud. Unsure if it is better in the lower zone. However, earplugs are included in the freebie pack.

10/10

Exceptional

17 Apr 2024

Verified traveler

Worth the price!

Good place for 12 hours transit

Partner

10/10

Exceptional

11 Apr 2024

Chris

Had a great night sleep, comfortable and convenient! Will do again next time.

Leisure Self

10/10

Exceptional

29 Mar 2024

SAKI

The location is good. I arrived the airport at 2am and was so smooth to get to the hotel.

Leisure Self

10/10

Exceptional

19 Mar 2024

Seng Yen

Good nights sleep, probably coz not many people around

Leisure Self

10/10

Exceptional

05 Mar 2024

Jia

Met my expectations in every way. Very clean and is situated in a quiet area with less foot traffic. My view of capsule hotels changed because of Capsule Transit KLIA2.

Partner

8/10

Excellent

25 Feb 2024

Zarrin

Clarity required

I had no issues with accommodation except the hotel should have sent some instructions or make it clear that I need to go through immigration.
I landed on a different terminal, then took the train to go through immigration. Malaysia has changed to digital system so I had to waste my time in filling the forms. A waste of 2 hours for nothing after a long flight.

Self

8/10

Excellent

13 Feb 2024

hitomi

Comfortable!

Leisure Self

10/10

Exceptional

04 Jan 2024

Tasneem

Friendly staff, cleanliness, practical deisgn, shower access, the tote bag ! The whole experience was worth it. Only the online booking process was confusing - but once I physically reached the service, it was excellent.

Leisure Self

10/10

Exceptional

20 Dec 2023

Neil

I wish this inexpensive sleep option was in every major airport in the world.

Leisure

10/10

Exceptional

12 Dec 2023

Bree

Convenient and clean

Great location for an early morning flight. Very convenient. Room was clean and comfortable. Would recommend.

Self

10/10

Exceptional

08 Dec 2023

Zhieng Wern

I did not expect it to be clean & so quiet eventhough it was a sharing-type of accommodation.

The check in was easy & fast. They provided a locker for bigger luggages where you cannot bring in huge luggages into the capsule area.

They also provided a tag (for access into the capsule area), a bag with a bath towel in it, sleeping eye mask & ear plugs.

The capsule room is relatively small but it's still spacious enough for me to move around comfortably. I am quite a small-sized guy so I'm not sure if they have bigger rooms for bigger men.

They also provided toilet slippers in the capsule. The toilet itself is surprisingly clean & dry eventhough it's a sharing toilet.

Overall, I'm truly satisfied with my stay there because of the convenience, the affordable price & the clean & the well maintained facilities.

It might not be suitable for light sleepers or people who prioritize privacy

Leisure Self

6/10

Pleasant

29 Nov 2023

Skookum

There were problems with the receptacles in the first pod and second pod but eventually got it working. They facilities are clean, unfortunately the cleaning chemicals used in the bathrooms had a sickeningly bad smell.

It was adequate for the price.

10/10

Exceptional

09 Oct 2023

Romzi

Amazing, Simple & Chill environment

Self

10/10

Exceptional

15 Sep 2023

Kathleen

Very comfortable and clean.
Organized staff.

8/10

Excellent

12 Aug 2023

Melissa

Perfect if you have an early flight the next morning

Leisure Self

4/10

Poor

05 Aug 2023

Chang

Very confined space. Not suitable for senior person for sure.
With the price per night in Malaysia, not worth in value.

Business_and_leisure

10/10

Exceptional

30 Jul 2023

Kittiwadee

Very nice bed

Leisure Self

10/10

Exceptional

21 Jul 2023

YUEN CHARK

Hope to improve more signage board around airport. Hard to find the location.

Leisure Self

10/10

Exceptional

14 Jul 2023

Anson

i'm having next day flight transit, so choose to have a place to have a good rest. even though i only use it for around 4 hrs in total, i'm very satiesfied with it.

Pro:
1. clean and comfortable stay
2. able to shower (strong water pressure, love it)
3. free 3 in 1 coffee and water.
4. free locker, no need to bring everything with u to ur pod.

Cons :
1. definitely can hear some sound from outside when people walking or close the door of pod(its just a curtain)
2. pod is really just a single bed size(extra 40cm space, maybe) no space for unpack ur luggage.

thats all i experience and definitely will stay again for further flight.

Leisure Self

10/10

Exceptional

30 Jun 2023

James

Really great for your stopovers at the airport, just make sure you book the airside one rather than the outside hotel as you will have to leave the terminal to access the latter hotel

Leisure Self

10/10

Exceptional

07 Jun 2023

Fanjia

-

2/10

Poor

24 Apr 2023

Vernon

Feeling itchy, very dirty and unhygienic pillows!

Capsule Container KLIA2 terminal 2. Outside arrival level 1

I am writing to make a formal complaint about my recent stay at your hotel. I checked in to the Capsuletransit hotel on 17 April 23, for a 12-hour sleep, and unfortunately, my experience was far from satisfactory.

During the night, I started feeling itchy, and as a result, I had a very poor sleep. The next day, my friend and I were shocked to find that two of the pillows in our room were full of stains. The pillows were very dirty and unhygienic, which made us question the overall cleanliness of the room.

We immediately took the pillows to the counter for an explanation, but to our surprise, the staff noted it without any surprise or concern. It appeared that such issues were common to them, which was very disappointing. In the current situation of the COVID-19 pandemic, it is unacceptable to ignore hygiene issues, and it is a major concern for the safety of guests.

I am writing this complaint to urge the management team to take the issue of hygiene seriously. It is essential that you maintain the highest level of cleanliness and hygiene to ensure the safety and well-being of your guests. Unfortunately, I did not receive any response from the management team.

Business

4/10

Poor

11 Apr 2023

CHUK WAH

Spent over 30 mins to check in at midnight. low efficiency of front desk staff for the pre booking check in. Walk in guest spent less time to check in which is very not fair. need to improve.

Leisure Self

8/10

Excellent

05 Feb 2023

vilasinee

Convenient

Leisure Self

8/10

Excellent

22 Jan 2023

Edwin Kee Cheong

Very convenient if you need a place to get some short rest, freshen up by taking a hot shower.

Business_and_leisure Self

10/10

Exceptional

07 Nov 2022

Kamkeong

My first at a capsule hotel and I must say it is much more comfortable than I had expected. The reception was efficient and the place is clean. Will use again if required.

Leisure Self

10/10

Exceptional

27 Oct 2022

Yasmin

1st time stayed at capsule transit hotel, fast checked in/out. Very comfortable bed.
Would recommended to a friend.

Business

10/10

Exceptional

02 Apr 2022

Woon Ching

Cool, simple yet well equipped.

Leisure Family

10/10

Exceptional

26 Feb 2022

DAYANG ZAHARA BINTI MOHD

Love it, thank you.

Leisure Self

8/10

Excellent

28 Jan 2022

Hui Hui

Good

Leisure Self

8/10

Excellent

25 Nov 2021

eng

Good for catching early morning flight

Business_and_leisure Self

10/10

Exceptional

28 Sep 2020

Alex

Convenient, safe & comfortable place to sleep for a night.

Business Self

8/10

Excellent

21 Dec 2019

Shelly

Good and comfortable

Self

8/10

Excellent

01 Dec 2019

Verified traveler

Great! but a bit of noise made by other guests from time to time.

Friends_and_family Family

10/10

Exceptional

06 Nov 2019

Jess

Convenient and comfortable.

I missed my flight and was forced to stay another night in Kuala Lumpur. This capsule hotel was a lifesaver. Being that it’s inside the airport made it super convenient. The only bad thing is you only have a 12 hour time frame per stay.

Self

10/10

Exceptional

02 Nov 2019

Verified traveler

Small space but comfy. It'd be better if could have \"door\" instead of Roman blind. Felt insecure when ppl walked pass my capsule. But overall it's still very comfortable.

Business Self

6/10

Pleasant

28 Oct 2019

dan

nice stay, but ultra slow communication

it was my second stay. the accommodation itself (private room and shared bathroom) was fine. and clean. my biggest issue was the poor communication protocol. i sent an email to them, and waited for 3 days. no response. then i sent a message on facebook. got a response saying that they didn’t see any email from me. so i gave them my email address so that they could locate my email. they read that message. and still no response for another 4 days. then i sent another message on facebook. they immediately responded to my email. took them 7 days to answer a very simple question that required a yes or no. to me, that was a very poor customer service.

Partner

10/10

Exceptional

24 Oct 2019

Verified traveler

It is a TOP Hotel. We like it

Friends_and_family Family

10/10

Exceptional

23 Oct 2019

Sergio

Chepa, Clean and Comfortable!

perfect for long and overnight layovers, super clean and comfortable!

Self

8/10

Excellent

15 Oct 2019

Verified traveler

Great location and being able to just walk downstairs and go to sleep whilst waiting for your flight.

Leisure Self

6/10

Pleasant

15 Oct 2019

Maegan

Nice place, but hard to find

It should be made more clear where the hotel is located. It was pretty difficult to find and we had to exit through customs and immigration which defeated the purpose of getting a hotel right in the airport. They also required a cash deposit which seemed unnecessary instead of just taking a credit card. The beds were comfortable, but easy to hear other guests since the walls are not solid. We saw another capsule hotel inside the transit gate that we would have rather stayed at for an easier check in/check out.

Friends_and_family Friends

10/10

Exceptional

24 Sep 2019

Verified traveler

it was clean but It would be great to provide a soap.

Friends_and_family Family

8/10

Excellent

31 Jul 2019

Verified traveler

Nice hotel, very quiet

Leisure

8/10

Excellent

31 Jul 2019

Verified traveler

Poor air-conditioning and lack of mobile phone signal.

Leisure Family

6/10

Pleasant

29 Jul 2019

Chia Minn

Place to sleep right in KLIA 2

For the price it would be better go stay further out around KLIA / KLIA 2 area, at least u have a full room and bathroom to yourself. Can't really recommend this place unless you really need to rest and can't travel further away from KLIA 2.

8/10

Excellent

12 Jul 2019

Jessica

Perfect for flexible airport accommodation

Pleasantly surprised at our comfortable stay after a very early (3:40am) arrival. Initially was hesitant to book as reviews were back and forth but happy we did. Finding the correct floor /escalators was the most challenging part of our stay. Check-in was easy thanks to the girl who was at the front desk, we received totes with small water bottle and airplane style toothbrush &paste (very appreciated!) and a fresh towel to shower with.
Stayed in the Double accommodation- Bed was comfortable, small table inside, a couple of hooks the hang the totes given and a space for shoes. We slept great, no noise at all ; was just what we needed after long flights. To note: there is no real door on the sleeping space, it was a rolling curtain on ours but lockers were provided for valuables and we did not feel unsafe.
After looking into some of the other accommodation on offer in the airport area we are glad we picked this one for it's great location, open checkin times and comfortable sleep. Also, the clothes steamer room was a nice touch. Would recommend if needing a flexible sleeping arrangement for airport transfers.

Partner

8/10

Excellent

07 Jul 2019

lai kheng

PERFECT FOR SHORT HOURS REST

this place just perfect for overnight stayed for next early flight. highly recommended.

Partner

4/10

Poor

04 Jul 2019

Verified traveler

The experience staying here is nothing like staying in the original capsule hotels in Japan. This is just another backpacker hostel marketed differently. The only great thing is the location, right at the KLIA2 terminal building. The bed is comfortable but the ventilation/air-conditioner in the pod did not work properly. The shower and toilet facility is very basic and not maintained properly. The sink was not working, I had to brush my teeth in the shower! The staff always advise guests of the strict no-noise policy, but the night I was there, a couple from mainland China (judging by their Mandarin accent) had a quarrel and screamed at each other, disregarding other guests! I know this is not the Capsule Transit’s fault, but this is a warning that some crazy people could stay in this facility too and would totally ruin your experience.

Friends_and_family Family

4/10

Poor

30 Mar 2019

Verified traveler

- Locker location - very bad, no privacy as can be seen by anyone walking pass the capsule hotel, too small and old.
- shower room - not clean, shower head broken, basin top not clean
- security to female section is slacked

Leisure Family

8/10

Excellent

12 Jan 2019

Amanda

可以選擇女生房間。感覺安全。其實大部分的旅客會好自覺出入小聲。如果你比較醒訓。可自備耳塞。整體床舖乾淨。也不是那種軟軟的。十分舒服。浴室沒有乾濕分開。記得帶防水的袋子載衣服。不然會弄濕了。

8/10

Excellent

28 Dec 2018

Rose

Good.

Partner

10/10

Exceptional

27 Dec 2018

Verified traveler

Very convenient for people on long layovers at Kuala Lumpur International Airport. Slightly tricky to find but was directed by the local personal at the airport. It is located on the first level of klia2 - a mall that is located directly adjacent to the airport. Despite my 12 hour layover I was able to check in at 2am, sleep for awhile and then wake up, go shopping and had a plethora of dining options before getting on my flight. Open 24 hours a day and you can stay for 3/6/12 hour durations. Luggage storage available as well.

8/10

Excellent

13 Dec 2018

Verified traveler

cozy

the place is clean and for the capse, it is wide for a single person. the locker are placed outside of our room, and it has a big space to store 2 backpacks and 1 20inch luggage

8/10

Excellent

21 Nov 2018

Tony

Good stay

Family

6/10

Pleasant

17 Nov 2018

Verified traveler

Expensive stay yet comfortable. The only thing I do not like are the fact that the toilet and shower rooms’ doors are half way, and the blind to the capsule entrance is not fully closed (you can peek through the sides that open), and the lighting is too strong you can see people inside.

8/10

Excellent

13 Nov 2018

Steve

Great location and value. If you have a layover this is a must

8/10

Excellent

13 Nov 2018

Estevan

Pleasant experience

8/10

Excellent

08 Nov 2018

Cathy

It is fine with a small hotel room. Just that the air conditioner is rely on the one at outside. Kindda stuffy inside the room.

10/10

Exceptional

31 Oct 2018

Teresa

Excellent concept Very Happy tô be there at airport All Very Good

8/10

Excellent

27 Oct 2018

Kong

More hair dryers can be used compare to last time. More convenient.

8/10

Excellent

30 Aug 2018

Verified traveler

Good location and convenience for people who wants to stay overnight.

8/10

Excellent

27 Aug 2018

day

Good location hotel

Hotel located in the airport, very convenient. It will s just fit for a short stay especially for transfer. Bed comfortable and clean. Price worth.

6/10

Pleasant

26 Aug 2018

Sing

It is convenient to stay here overnight while waiting for transit in the early morning. However, I feel not so comfortable to share with other people in a common bathroom. And the price was a bit high.

8/10

Excellent

26 Aug 2018

day

Convenient hotel

Hotel at the airport, very convenient. It takes about 10 minuets for check in. It is very good for a short stay. Overall, the hotel is good especially price worth.

6/10

Pleasant

21 Aug 2018

Lee

Good for transit

Suitable for a few hours of rest... a bit noisy at night. As for bathroom, I have problem adjusting the
Water temperature for shower. No indication which is hot water and which is cold water.

8/10

Excellent

15 May 2018

Verified traveler

very convenient for transit traveller

Good experience. Comfort bed.

10/10

Exceptional

20 Apr 2018

Wayne

Easier and good place to rest, fast check in and out. Friendly staff with a good service

10/10

Exceptional

27 Mar 2018

Pearl

wifi signal weak especially near room entrance
There is a staff seem to run away when approach to do few inquiry.
overall the hotel is clean,affordable & convinient

10/10

Exceptional

20 Mar 2018

Verified traveler

Very convenient for waiting my long term next flight

8/10

Excellent

10 Feb 2018

Ryan

Good for early flights, but not for light sleepers

Of course, I am a very light sleeper and find it difficult to sleep in such a noisy environment, but it is the perfect place for an early flight the next morning. However, you should know what to expect when staying in a capsule hotel. Even the other guests walking to their beds in the provided slippers was enough to keep me awake. I definitely needed to bring ear plugs and an eye mask to get a good night's sleep here. The bed is comfortable enough, but it was not easy to organize the space because there was not even enough room for my small bag in the capsule; it had to be placed on my bed.

6/10

Pleasant

24 Jan 2018

roxanne

Convenience for short layover

Check in late 11pm. Too tired just need sleep. The next day early flight out.

6/10

Pleasant

22 Jan 2018

jackie

Front line staff poor service

The staff wasn't very friendly and did not offer any solution to our problem.

6/10

Pleasant

21 Jan 2018

Verified traveler

Convenient location but a bit noisy

Location is ok but the cafe and the room should have a divider so that the room can be sound proof as those who talk loud in the cafe are actually disturbing us who want to have a good sleep. The toilet door very hard to close and no place to hang. We only can hang our clothes and towel over the door. Maintenace are needed for some areas like the hook of hanging clothes in the wash room in the room some place to place pc is no longer available. No clear instruction to those who new to stay here. We are not sure where to go, where is the wash room and where to find slipper. The card is very hard to scan at the main entrance. Need to scan few times just able to open the door. But one good thing is the wash room is very clean.

8/10

Excellent

10 Jan 2018

Stephen

Interesting

It was a new experience for me and one I’d be happy to repeat for a single night at an airport again.

8/10

Excellent

25 Dec 2017

SK

Good

Suitable for single person who need to stay one night and transit the flight on next day.

6/10

Pleasant

23 Dec 2017

Verified traveler

bathrooms too small, for a hotel with a cube bed/ hostel concept
no place to change clothes properly/ bathroom so small and cramped, had to wait so long for use showers.

8/10

Excellent

14 Dec 2017

Chang

very convinience for transit

must arrange the lower locker for older age citizen
There is no hook inside the bath room. It is not convinience

8/10

Excellent

07 Dec 2017

Chai

Overall it's good except wifi unstable most of time can't connected

2/10

Poor

17 Nov 2017

Robin

Container Capsule KLIA2

Located on the Ground Level KLIA2 and very convenient for travellers preferring a short stay to catch a flight.Very noisy from sound of travellers walking on foot around and showers.

6/10

Pleasant

24 Oct 2017

Dor

Fair enough for a few hours

Check-in was quick and friendly front desk. Conveniently located at KLIA2 with available eateries and mini-marts. A good choice for transit travelers that need only a few hours of rest. Female bathroom is clean but the instant-off (2 or 3 seconds) water-saving faucet is annoying when you're trying to clean up. It's too easy for male guests to \"unintentionally\" enter the female capsules and bathroom. Would be nice if blinds can be replaced with doors/locks. Please change bed linen (highly doubt if they ever change it) and do put in cleaning effort to at least vacuum those dusty capsules (dust and hair all over). Lockers are available but it's away from the capsules; inconvenient to walk back and forth.

6/10

Pleasant

23 Sep 2017

Rebecca

Close to KL, great for an early flight

Accommodation is convenient, especially for short lay overs. It is fairly simple, but what you pay for and there is a shower

10/10

Exceptional

28 Aug 2017

Kendon

Always reliable!

This was probably my 6th or 7th stay at the Capsule in KLIA2, and it's starting to feel like a second home. I'm always impressed by the swift check-in and check-out process. The mattresses are super-comfortable, the sheets are clean, the wifi is reliable and the bathrooms are more than adequate. I shall return!

8/10

Excellent

26 Aug 2017

Marcus

Decent option in the airport

Pro: clean and comfortable bed, convenient, inexpensive, earplugs provided if you're sensitive to noise in the airport, lockers available, toiletries provided

Con: shower pooled water on the floor in the men's restroom

A good option if you need somewhere comfortable and clean to sleep in the airport

6/10

Pleasant

18 May 2017

Khoo

Cheap hotel for overnight stay

My room (capsule) was fine but the pull down small table was broken. Bed was just normal also but it may not be comfortable to get a good night's sleep as you can hear people walking pass your capsule and some guests may accidentally pull up your blinds while you sleep in your capsule while moving into theirs.