Aerotel Kuala Lumpur Gateway@Klia2

8/10

Excellent

07 Mar 2026

Tony KokSeng

Conveniently located in KLIA2. Lots of restaurants all around this hotel. Excellent for short stay/ layover

Family

2/10

Poor

27 Feb 2026

Denise

I canceled my room because my layover was more than 12 hours. I decided to stay outside from the airport. It’s very disappointed that your hotel did not accommodate my change and give me a refund. It is festival season and I’m sure you’re able to rent my room to someone else. I do not think you have satisfactory customer service.

10/10

Exceptional

25 Feb 2026

Scott

Clean rooms great location for flight next morning

10/10

Exceptional

01 Feb 2026

Joon Fui

Great location!!! Clean room with great amenities. Walking distance to all eateries and a market.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Aimi

Easy checkin and checkout

10/10

Exceptional

20 Jan 2026

Laila Abou

The best staff ever! Every helpful

6/10

Pleasant

09 Jan 2026

Marc

They are not in the business of hospitality and certainly don’t care if you ever come back. Long line at check
In. Four statf but only two checking in, the other two you ask, they ran paperwork and sorted invoices. A good coworker helps out and returns to their work when it’s quieter. The room had 26 degrees Celsius. Apparently, the AC only gets started when you use the room, saving them energy and costing the guest comfort. It took 45 minutes to get to an acceptable temperature. It felt like a complete rip off and cannot recommend at all. Also when I had questions before arrival, they never answered the phone nor replied to my emails. They just dont care. Utter shame this place.

Leisure Family

10/10

Exceptional

17 Dec 2025

lydia

From main KLIA term 1 you must go to level 1 and take the free shuttle to term 2, then go to level 2m where you will find the hotel. Very courteous staff, room was very clean and quiet.

Leisure Partner

8/10

Excellent

03 Dec 2025

Celena

Great amenities. Clean bathroom with shower. Shampoo, conditioner, body lotion, water bottles, AC, tea, coffee, water boiler, TV, clothes handers all provided. The front desk is able to refill your water bottle too. Rooms aren't too small. They just don't have windows. Great service. Smooth check-in

Leisure Partner

6/10

Pleasant

23 Nov 2025

Nor

Room temperature should be easily changed although staff did act quickly to change room.

Leisure Self

10/10

Exceptional

18 Nov 2025

Eric

Ili is the best front desk. She calmed me down when it’s my first time to use hostel. Always smile and professional.

10/10

Exceptional

14 Nov 2025

Yee

Clean room and bathroom, great location and a comfortable stay with next day early morning

Leisure Self

8/10

Excellent

21 Oct 2025

Laurent

Convenient hotel location, a bit pricey for a 12-hour increment stay. Beware you are buying accommodation for a 12-hr (or less) stay from the time you check-in.

8/10

Excellent

20 Oct 2025

John

All good

10/10

Exceptional

19 Oct 2025

Truong

Perfect

8/10

Excellent

13 Oct 2025

Barbara

A found a tissue under the covers. By my feet and it wasn’t mine.

8/10

Excellent

25 Aug 2025

Iain

This hotel is actually located in the terminal we used it between 2 Air Asia flights.
Don’t use Google maps from arrivals as it wanted us do a 2.1km walk when we didn’t even have to leave the building!
It was great for 1night, but if we had better flight times it wouldn’t have been needed.

Leisure Family_with_children

6/10

Pleasant

24 Aug 2025

Spencer

Loud airport noises coming from the back of the room during the night

Self

8/10

Excellent

14 Aug 2025

Serina

Excellent location close to airport, part of the shopping mall. Plenty of restaurant options

Leisure Self

6/10

Pleasant

15 Jul 2025

Tara

Pros: Convenient and close to airport, decent price, super helpful staff, and nice buffet breakfast. Cons: bedrooms are in serious need of maintenance, most especially in the bathrooms where the mirrors are all eroded. It seems like this may have been a lovely 5-star hotel many years ago, but has been forgotten about since then. We would stay here again if we came to Palu City.

10/10

Exceptional

05 Jul 2025

ranju

Easy access to the airport, shopping and food area.

Leisure Family

4/10

Poor

29 Jun 2025

Terry

Weird moldy smell during random times of day/night. No front desk/security staff on the property at night.
Daily loud construction. View of a big wall. Great location.

Business Partner

4/10

Poor

18 Jun 2025

Hoong

Room is very compact as expected. The double bed was right against the wall which made it very uncomfortable and difficult to get out in the middle of the night.

Partner

8/10

Excellent

12 Jun 2025

Henry

simple and easy

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Jonathan

Great place to stay in terminal 2

Leisure Self

2/10

Poor

03 Jun 2025

Vipin

Wen I booked it was showing a attached washroom... but it was a shared common wash room... why I should pay 78 dollars for a shared wash room hotel room

Leisure Self

10/10

Exceptional

23 May 2025

Prince Vishal

airport connectivity was good.
can improve by providing food facility

Leisure Family_with_children

2/10

Poor

12 May 2025

Michael

On arrival the guest was warned that shared toilet was unsafe. We upgraded to avoid this. During the night (3am) someone tried to enter the room thru connecting door. It is unsafe to stay here

10/10

Exceptional

30 Apr 2025

Monika

Great property! We used this as a day room as we had a long layover in KL. The hotel is literally outside the airport and in the KLIA shopping mall. Easy to access and quick checkin.
The room was large and super comfortable. They give you lots of little extras in the room so you don't need to carry much.
Remember it is part of the Plaza Premium Lounge so if you have access to these lounges, you can grab free food and drink from the lounge.
The train to KL city is literally there and it takes you to straight to the Sentral.
Worked perfectly for us.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Jason

Great hotel to rest while waiting for your next flight. Will stay again

Leisure Family

10/10

Exceptional

22 Apr 2025

Ravi

Nice hotel for a short stay at KLIA T2.

Leisure Self

6/10

Pleasant

21 Apr 2025

Lunida

Too noisy for us. Was hard to sleep..

Leisure Partner

6/10

Pleasant

17 Apr 2025

Barrie

Airport announcements can easily be heard inside rooms.
No kettle
No fridge

Self

10/10

Exceptional

14 Apr 2025

Joanne

Great location

Perfect for quick stay in the airport. Not too noisy and very comfortable. Has everything we need

Friends_and_family Family

8/10

Excellent

10 Apr 2025

Ambre

Great option for an easy sleep if you have a long layover

Leisure Family_with_children

8/10

Excellent

08 Apr 2025

Mark

Excellent location for KLIA2 and close to KLIA Express.

8/10

Excellent

29 Mar 2025

Mark

Very convenient as it’s located right on KLIA 2 airport.

Leisure Partner

6/10

Pleasant

22 Mar 2025

Kiran

It was an inter-connecting room so we could hear all the noise from the other bedroom which was noisy although very clean room

Partner

10/10

Exceptional

10 Mar 2025

LAZARUS

Excellent

Business_and_leisure Family

8/10

Excellent

28 Feb 2025

Tony K

Lots of food just outside the hotel because it’s inside the airport terminal 2. Easy access to KLIA Express train and Priority Lounge is just outside the hotel. I have stayed here 4 times.

Business_and_leisure Family

10/10

Exceptional

25 Feb 2025

shirley

Convenient location in the airport

Leisure Partner

8/10

Excellent

20 Feb 2025

Khairul Khalil

Very convenient

Leisure Self

2/10

Poor

19 Feb 2025

v o

Dont waste your monry here

I wish id just slept in the terminal, banging doors all noght long no rest whatsoever.

Self

8/10

Excellent

02 Feb 2025

Mun Kid

The hotel is inside KLIA terminal 2 which makes it an excellent choice for a rest before transfer. However, the sound insulation is quite poor, we can hear noisy neighbor throughout the night.

Leisure Family_with_children

4/10

Poor

23 Jan 2025

Lance

Booked a room. Payed a lot. I shower or toilet was included. This was never specified when I booked. On top of that the place is noisy and dirty.

Business Self

10/10

Exceptional

23 Jan 2025

Rumana

It had all the amenities I needed for a short one night stay. Slept well after taking a warm shower.

Business Self

6/10

Pleasant

31 Dec 2024

MASAHIRO

普通でした

Business_and_leisure Self

10/10

Exceptional

19 Nov 2024

Verified traveler

Absolutely fantastic. Located inside terminal building land-side, plenty of shops and dining options less than 1 minute walk from your room. Safe secure card operated door, easy check-in and check-out. An absolute lifesaver.

Leisure Family_with_children

6/10

Pleasant

16 Nov 2024

Cynthia

Aerotel was very convenient for a single night stay as I had a 9am flight the next day. It was fairly affordable for a private room in an airport hotel at $80AUD. The room was very clean and comfortable despite being so small. The shared bathrooms were clean but some of the other residents had poor hygiene. I did not use any other facilities. I would book again if I needed one night but would not stay longer.

Leisure Self

8/10

Excellent

09 Nov 2024

Nyaradzo

Quiet

Leisure Partner

8/10

Excellent

05 Nov 2024

Michael

Good place to stop over, very quite rooms

Leisure Friends

10/10

Exceptional

03 Nov 2024

Ronald

Fantastic staff and exceptional service.

Leisure Family

10/10

Exceptional

31 Oct 2024

Michael

Great for an overnight stay between flights. Excellent reception, staff and room. Thank you

10/10

Exceptional

28 Oct 2024

Teck Chai

The space was small but very clean and tidy. Moreover it’s quite close to KLIA 2 so it was quite convenient to rest there while waiting for my flight.

Leisure Self

8/10

Excellent

17 Oct 2024

Michael

Actually inside the airport. The lighting could be a little brighter. To rent this just for one night was ok. And quiet.

Leisure Self

2/10

Poor

04 Oct 2024

PEI HUA

if you want to rest and sleep, please look somewhere else, the wall is thin, you can hear clearly open and close, door slamming etc. But the stuffs are very nice, that the only positive on the stay

Leisure Self

10/10

Exceptional

28 Sep 2024

Feng-Ying

This was a nice and simple hotel, great for those looking to stay the night before a flight!

10/10

Exceptional

26 Sep 2024

ru yu

Very comfortable transit hotel.

Leisure Family

10/10

Exceptional

08 Sep 2024

WEINENG

Rooms are very small. I just need a good sleep it worked out for me. Shared washrooms. No windows in the room. If you have a tide space fear - sorry forgot that term, not stay here.

Leisure Self

6/10

Pleasant

23 Aug 2024

Ernest

Convenient as still inside terminal and plenty of food around. A little overpriced as with everything to do airport! Shower floor can be slippery! My todddler keeps falling down! Be careful!

Leisure Family_with_children

10/10

Exceptional

22 Aug 2024

meher V

It is good enough to have a good night sleep and take early flight. Much cheaper than travelling 1st class :p

Friends_and_family Family

8/10

Excellent

17 Aug 2024

PUI LAM

Good hotel for transit

Leisure Self

6/10

Pleasant

10 Aug 2024

Ren

Bed and room were so small I expected.
Outside of hotel was so noisy

Business Self

8/10

Excellent

21 Jul 2024

Rechelle

Great transit hotel. Great options to eat nearby. Our only complaint was the noise from the room next door. Walls were paper thin so we could hear the entire conversation the family had next door when they arrived at midnight. They really need to fix this. Other than that rooms were modern and clean.

Leisure Family

10/10

Exceptional

19 Jul 2024

Heather

Perfect for a quick stopover or early flight

We booked the aerotel as we had an early flight next morning. It was fantastic. Clean comfortable room with everything you’d need. There are many many food & shopping options at the airport so that just added to a comfortable stay.

Partner

8/10

Excellent

13 Jul 2024

gopal

A ceiling fan would be a great addition.

Leisure

10/10

Exceptional

06 Jul 2024

Romzi

Comfortable & Easily

Self

6/10

Pleasant

17 Jun 2024

YIFEI

It was a pretty nice place for overnight transit. Good bed. Good shower.

8/10

Excellent

24 May 2024

Janet

Quite noisy with people arriving and leaving at all hours. Kids running down hallways screaming didn't make for a good night sleep. Good amenities, room size is large (double twin plus). For transit hotel, this is better than most

Business_and_leisure Self

8/10

Excellent

23 Apr 2024

Wilson

Good property to rest and get recharged. Toiletries like the organic body lotion is fantastic and helps tremendously after a long flight

10/10

Exceptional

21 Apr 2024

Kimberley

This hotel is worth every penny! Such a convenient and comfortable place to stay before or after a flight. Spotless rooms, comfortable beds, and a really lovely bathroom. I am always amazed at how clean, spacious and relaxing the rooms feel even though it is an airport hotel without windows to the outside world. Plenty of food and shopping options in KLIA2. If you are someone who would appreciate some rest time or a nice warm shower in a quality hotel room before/after a flight then this is the place to go. If you are planning on staying here, just remember to be considerate of other guests who may be asleep in their rooms at the time when you arrive - keeping noise levels down as you walk through the corridors would be very much appreciated by all.

Leisure Family

6/10

Pleasant

05 Apr 2024

Tony

It’s just a transit hotel. Unfortunately you need to exit arrivals which means huge crowds and excessive wait times. Then departures are same problem. Would be better to be airside

8/10

Excellent

03 Apr 2024

Peter

It is a relatively new property, clean and in a good location, it would benefit if it in room safety deposit boxes and a laundry service. I did have noisy neighours next to my room, but the hotel staff dealt with it.

Leisure Self

2/10

Poor

21 Feb 2024

Cara

Construction drilling above my room from 8p to midnight, and they knew before giving me my room at 5:30p! Said they weren't sure which rooms were impacted 3 hours before!?!? Walls and doors are thin, and you can hear everything. Rooms are nice for one night stay, but the construction drilling until midnight from an airport hotel where customers are trying to sleep before morning flights is disgraceful! Avoid unless you really have no choice. 450 RM for drilling noises until midnight!

Leisure Partner

10/10

Exceptional

16 Feb 2024

Sumesh

Inside klia2 airport, very convenient

Leisure Family

10/10

Exceptional

14 Feb 2024

TIANG KUN

convenience

Leisure Family

10/10

Exceptional

28 Jan 2024

Mohammad Halmisham

Located inside the airport. Good for long transit and early flight passengers. Near to shopping areas. The room was very comfy and the bed spacious. Downside was we could hear the occupants from the next room, so couldn’t really enjoy the much needed rest before the next flight. Overall opinion, ok bah kalau kao 👍

Business_and_leisure Friends

4/10

Poor

01 Jan 2024

SC

I booked a twin bed but given a single bed in a super tiny room. Didn't realise the bathroom not attached. Still cost me AUD 84
My room are close to the entrance, whoever open the door can hear clearly. Tenant open next room door I feel like open mine. I checked in around 11pm check out before 5am, I couldn't sleep at all due to the noise.
Feel like myself staying a capsules without an earplug.
Heard the normal room really good. I didn't expect mine are like that.

Leisure Self

10/10

Exceptional

03 Dec 2023

Mohamed

Good and accessible

10/10

Exceptional

02 Dec 2023

Glenn

Very convenient for overnight stay and flying out early

8/10

Excellent

07 Nov 2023

yung sup

Well, I stayed there while waiting for next flight. The room is smaller than I expected but good enough for a short sleep. There are plenty of cafes and restaurants just within a stone's throw away.

Leisure Self

4/10

Poor

25 Oct 2023

Shiang Shyan

Throughout the night, I could clearly hear conversations, footsteps, and even the water sound from the other rooms. The noise from the hallway was equally disturbing, as the voices and foot traffic echoed through the thin walls. This created a frustrating and restless environment that made sleep nearly impossible.

6/10

Pleasant

06 Oct 2023

Christian

Very noisy

You really have to be tired if you expect to sleep more than 30 minutes in this noisy place. Drilling, hammering, construction work at 1:30am and reception just said sorry it’s an airport and shops and renovations happens 24x7. People trying to access my room many times. Knocking on the door for 40 minutes at 3am. Did not dare to open the door. I don’t know what was going on and if this hotel has any security. Tried to call reception but no response.

Business

8/10

Excellent

05 Oct 2023

JAMIE

Overall good experience

Leisure Partner

10/10

Exceptional

29 Sep 2023

Darryal

Would definitely recommend this as its close to the airport. You have to go through customs first to get to the hotel

Leisure Partner

6/10

Pleasant

05 Sep 2023

pui shan

It is good choice for late arriving flight, as it is located at the airport property, the room is clean but the amenities is limit and also price is comparative high

Leisure Self

6/10

Pleasant

03 Sep 2023

Edward

As expected, you get a clean bed in a small, tidy room. I thought there would be a sink but I was mistaken.

Bathroom floor tends to be wet because of the shower. Would be nice to have a dry shelf to put toiletries while using the sink.

Sounds of doors opening and closing can be quite annoying.

Leisure Self

10/10

Exceptional

15 Aug 2023

Verified traveler

Don't sweat the small stuff

A little hectic checking in but they made up for it by giving me a bigger room so I was very happy & grateful 🙏

2/10

Poor

14 Aug 2023

Hoi Yan Christine

THE HOTEL IS A SCAM

The management in this hotel is a mess and disappointing. I have never encounter such unpleasant experience throughout my trips. I DO NOT recommend this hotel nor any hotels operated by Premium Plaza Group.

I made a booking for 24 hours and asked the hotel if I can check in during midnight since I arrived at 3am. The hotel replied “We operate 24 hours. Don’t worry about your late arrival.”

At the end, I could not check in the room but to wait until 2pm. There is no point of booking the hotel if I have to stay in the airport to check in. Then the staff mentioned, if I check out on the same day, I can check in immediately. Which it was a scam, I booked for 24 hours but I got kicked out in 7 hours.

I reported the case to the hotel, they did not admit their mistake, then I elevated the case to the Plaza Premium Group. They same did not apologize to their messy arrangement. Instead they pass the blame to the agency, Expedia and also their customer, me.

What a ridiculous company !

WORSE hotel ever!!

Leisure Family

2/10

Poor

07 Aug 2023

Paul

I was here for less than 12 hours. I just needed somewhere to sleep for a few hours. All I heard was furniture scraping on the floor in adjoining rooms and the plumbing running at full pelt. Oh, and you can see light coming through where the air conditioning unit has been installed which is hella distracting when you need to sleep.

Leisure Self

10/10

Exceptional

24 Jul 2023

Jumat

Perfect for layover.

It was an amazing stay, perfect for those who have layovers at KL because they are restaurants, clothing store around. Really convenient. And the hotel is comfortable and clean.Highly recommended. If you want to go to the city can just take the KSL Express, about 28mins to KSL Sentral

Friends_and_family Friends

10/10

Exceptional

24 Jul 2023

Christopher

Short stay due to flight layover time.

Self

6/10

Pleasant

02 Jul 2023

Michael

Room was clean and comfortable. The room description is misleading as it does NOT clarify that the bathroom is communal and not a private bathroom. Ideally this would be specified in the description

Self

10/10

Exceptional

20 Jun 2023

Kah Mun

Great place for overnight at KLIA 2. Directly outside Departure area. Clean, quiet, comfy beds.

Leisure Family

10/10

Exceptional

15 Jun 2023

Yesmin

Great Airport Overnight Stay

I was checked in by a junior member of staff who was a little uncertain checking me in.
However, his colleague Annabelle stepped in and seamlessly smoothed the transaction.
I have stayed here a few times if I land late and catching an early flight the next morning.
It’s a short smooth couple of minutes train connection between one terminal to the next. Upon exit of train terminal, the hotel is directly in front of you with plenty of dining options and shopping if you so desire.

Self

10/10

Exceptional

16 May 2023

Swee Sing Vincent

Convenient for travellers who need a night to rest before catching an early flight.

Leisure Self

10/10

Exceptional

10 May 2023

Wystan

Lovely and quiet, clean rooms, would stay again in a heartbeat... Thankyou.