Name: Motel 6 New Braunfels
Address: 1275 North I 35, New Braunfels, US

2/10

Poor

05 Aug 2026

Aaron

Absolutely filthy. Roaches and appliances that didn't work

4/10

Poor

02 Aug 2026

alex

The property was a little rundown. Pool and the spa were not available. There were mugs in the bathroom. And they replace in the sheet box both in the hallway and in my room that showed damaged that was not repaired. Betting and surface areas were clean though.

4/10

Poor

01 Aug 2026

Maria

A little disappointed in the maintenance and conditions of the establishment.

10/10

Exceptional

28 Jul 2026

Joseph

Clean room

2/10

Poor

27 Jul 2026

Don

It was infested with roaches

2/10

Poor

26 Jul 2026

David A.

I did not expect luxury from a Motel 6 but this will definitely be my last stay at this property. Staff was attentive and helpful, the amenities were standard, but the property has a severe roach infestation!! Not only in the hallways In route to the room, the room itself multiple were seen. Even on the office wall as I checked out and reported the issue. I received and apology and 10% off but at the up charged weekend price I don’t believe it sufficient. Now I must inspect my luggage and belongings to avoid transporting the roaches back home. !!

4/10

Poor

26 Jul 2026

Kalvin

Just be happy you have a decent bed to stay in.

2/10

Poor

26 Jul 2026

Shelby

Staff was nice but the room had dirty floors and roaches

2/10

Poor

23 Jul 2026

Deanna

Roaches don’t stay here nasty sheets old bathrooms

2/10

Poor

21 Jul 2026

Dale

For starters, each clean towel was rolled and had black hairs sticking out if them, the light in the restroom worked half the time requiring multiple switches for it to turn on, 1 out of 4 lights in room didn't work, there was only coffee in morning, there was no shampoo or conditioner in shower....just not the best stay. On a positive note, the bed was comfortable.

Family_with_children

4/10

Poor

16 Jul 2026

William

Not clean and grounds not clean

Friends_and_family Family

2/10

Poor

12 Jul 2026

Amelia

We had 2 rooms and both rooms were infested with roaches. One of our rooms smelled like cat pee and in the other room on one of beds our bed when there were some type of insect on the bed when we pulled back the blanket. The front desk just offered to spray our room with medicine and refused to cancel and give me a refund because it was after check out time.

Family_with_children

2/10

Poor

10 Jul 2026

Camdyn

Infested with cockroaches.

Partner

4/10

Poor

06 Jul 2026

Ashley

Didn't have much interaction with the staff, but what I did, they were nice. The hotel is not well maintained but it'll do for the price. I'll have to say if you're looking for luxury on a budget, this is not it. We did like it though.

Family_with_children

2/10

Poor

30 Jun 2026

Carlos

Terrible property left in less then an hour we decided to just drive the 3 hours back home instead, i dont think they wash the bedsheets because there was hair all over it and the pillows, the towels in the bathroom had hair in them aswell... the place was ran down and felt pretty sketchy.

Family_with_children

8/10

Excellent

29 Jun 2026

Kenia

.

Family

4/10

Poor

27 Jun 2026

George

I opened the microwave and cockroach came running out. We immediately went down I35 a little way and got a room at another place. Motel 6 was filthy. The bed came over with the Spanish on the Santa Maria. The microwave was ancient too. Never stay at Motel 6

Family

2/10

Poor

20 Jun 2026

Jason

Paper thin walls could hear conversations from next room, dogs barking, kids crying. No privacy. You get what you pay for.

Partner

4/10

Poor

19 Jun 2026

Sydney

There was hair on my bath towels and roaches coming out of the shower drain.

Partner

10/10

Exceptional

16 Jun 2026

Cheree

…great stay every time …………

Friends_and_family Friends

2/10

Poor

14 Jun 2026

Sam

Not very clean and hotel staff was very rude

Family

4/10

Poor

31 May 2026

Herlinda

Sorry will not be staying in this hotel anymore

Partner

10/10

Exceptional

24 May 2026

Alex

Room was pretty clean floor just needed swept my room needed a new tub the tub floor had a huge patch in it other than that I have no complaints it was quiet bed was comfortable

Self

2/10

Poor

11 May 2026

Eric

Hotel was filthy several gangstar types milling about parking lot and lobby smelled of weed. No luggage cart did not stay.

Family_with_children

2/10

Poor

10 May 2026

Debra

Roaches, stained toilet seat and vanity, holes in walls and bathroom door, curtains not on rod, no plug for bathtub, door locked but hall light seen on 3 sides, leg on table half on, peeling hand rail in shower stall. Definitely seen better days

Self

2/10

Poor

26 Apr 2026

Ryan

The room had roaches and bugs every where. The bathroom was disgusting and had a used bar of soap and hair on the towels. The manager wanted to argue with me until I showed her the pictures I took of the room. I stayed less than 5 minutes, can’t imagine staying any longer than that.

2/10

Poor

23 Mar 2026

Sara Lee

It was a horrible experience staff not friendly rooms dirty mattresses had bed bugs sheets had blood stains, roaches in the restroom doors doesn’t even close right doesn’t even feel safe the only thing that was good was enjoying a pool indoors I asked for pool towels the lady was giving me dirty towels it was just a terrible experience. When I booked it was a photo of the studio 6 building and was giving I the hotel 6 never again

Family_with_children

8/10

Excellent

09 Mar 2026

michael

Comfortable and clean just outdated.

6/10

Pleasant

06 Mar 2026

Keith

The room we stayed in the beds were so uncomfortable and I believe one of the beds were broken and the tv that's in there is so small and placed in a corner where you can barely watch tv

Family_with_children

10/10

Exceptional

08 Feb 2026

Debra

Clean & quiet

Leisure Family

6/10

Pleasant

28 Dec 2025

Kacey

Hot tub was warm hot hot shopping was nearby

Partner

8/10

Excellent

22 Nov 2025

Judi

Very clean room, very pleasant staff. No frills! Would stay again for the price.

Leisure Partner

4/10

Poor

17 Nov 2025

Pearl

To begin with the hallway to get to the room was wet like if there was a leak. It smelled
They gave us the room at the end of the hallway. Walked in and some of the lights didnt work. Then the curtains couldn't open cause the rod was broken and i did not notice that they left the window to our room open not until we returned back from our evening did i see that pur windown had been open all day with our stuff in it
Good thing no one came in. I only noticed cause we had crickets and roaches in our room disgusting. To top it off the door to the back of the entrance does not even lock i felt unsafe being in the corner. Thia hotel needs to be remolded in some areas

Leisure Partner

2/10

Poor

07 Nov 2025

Efrain

Room had roaches

Leisure Family_with_children

2/10

Poor

05 Nov 2025

Levi

The lady at the front desk was great. The motel is very out of date. It needs a lot of work. The sheets had stains. The whole place had a bad smell! The one elevator and the one ice machine they had didn’t work. Would not stay again.

Business_and_leisure Self

4/10

Poor

02 Nov 2025

Merry

We did not use the pool or hot tub. The paint was peeling around both. The door to our room did not shut all the way. You could see light all the way around the door. It smelled like dog urine in the hallway. The bed in our room was old and squeaky. I will not recommend this property.

Leisure Friends

10/10

Exceptional

27 Oct 2025

Allen

I have been at this property many times. Always a good price.

The ice machine was broken. 2 lights in my room were burned out.

Business Self

2/10

Poor

25 Oct 2025

Marisol

El cuarto de baño muy mal, el escusado en malas condiciones, tenia como un plastico roto arriba, habia cucarachas pequeñas. Muchas goteras en todo el hotel

Partner

2/10

Poor

23 Oct 2025

Jennifer

First the people working there were all so nice and kind and tried to help the best they could. The hotel was under construction or something. The first room toilet wasn't even working. She was so kind and took us to another room but that room the toilet was crooked and he door kept sticking.

2/10

Poor

09 Oct 2025

Matt

The first room they put us in looked liked the door was previously kicked in, and the door didnt latch properly. They put us in a second room upstairs, it was terrible, one night stand for the bed, tv remote was missing. Building was falling apart and decrepit.

8/10

Excellent

09 Oct 2025

Louis

Hiihg

Business Self

8/10

Excellent

08 Oct 2025

Trish

Our room was very karg

2/10

Poor

05 Oct 2025

Francisco

Arrived to know our booked room was unavailable. Had to settle for a downgrade. Next day, they were knocking at the door at 9AM, even when checkout is at 11AM. Unprofessional and unreliable.

6/10

Pleasant

04 Oct 2025

Willie

Need to clean area. Doors loose .

Business Self

6/10

Pleasant

22 Sep 2025

Shantae

Room was okay for one night. Nothing special about this place.

Self

2/10

Poor

06 Sep 2025

Cindy

Diety

8/10

Excellent

01 Sep 2025

Ma Del Rosario

The room smells no good and there are small holes in the wall and the restroom door

Leisure Family

10/10

Exceptional

17 Aug 2025

Mohamed

Great Service and super close to Comal River.

Partner

4/10

Poor

06 Aug 2025

Sonya

Looked clean but there were a lot of roaches

Leisure Family

6/10

Pleasant

05 Aug 2025

Verified traveler

Don’t waste money stay else where

Out dated, bugs, dirty bathroom with hair still from previous

Self

10/10

Exceptional

04 Aug 2025

Misty

Great Place, Super Clean, Large Rooms

The room was large and very clean. The facility was nice and clean as well. Felt safe and a great value for a low price stay.

Friends_and_family Family

8/10

Excellent

31 Jul 2025

Joe

It's a clean motel.

Business Self

2/10

Poor

25 Jul 2025

Christopher

Gross

Roaches. Dont bring your family here. Theres some guy staying on the north side of the building second floor always outside smoking cigarettes and weed. He probably is taking care of the roaches.
North side door doesnt need a keycard to get the building.

Business

6/10

Pleasant

17 Jul 2025

Mitchel

I didn’t not enjoy my stay there. Final Four in town. Not many hotels available

Leisure Family

2/10

Poor

13 Jul 2025

Tiffany

Our room had mold on the ceiling and we were told there is nothing they can do about it. Sheets had stains on them and the bathroom sink had the paint peeling out of it. When trying to check out we waited 45 minutes for someone to come to the counter and when calling customer service they said there was nothing they could do. This place is a health hazard and the city will be informed about our stay here. Very disappointed in our stay and will not be returning.

Leisure

2/10

Poor

11 Jul 2025

ALEJANDRO

You honestly have no idea how frustrating it was to arrive at the hotel and find out I couldn't even rest properly because of a mistake on your end.

10/10

Exceptional

07 Jul 2025

adrian

Good experience for the location and stay

2/10

Poor

06 Jul 2025

Shannon

Dirty room, dirty hallway, smelled like cigarettes and Marijuana throughout.

Leisure Family

4/10

Poor

29 Jun 2025

Terry

The hallway smelled bad like dirty feet. There were roaches in the restroom, the mini fridge didn’t work, the microwave was rusted and dirty, the beds were broke down and two of our four lights didn’t work. The second floor was loud all night!

Friends_and_family Family

4/10

Poor

29 Jun 2025

Jennifer

Meh, wouldn’t stay again

One night stay, but wouldn’t do it again. Check in was delayed due to internet issues, but was good once it was back up. Hotels 2nd floor smelled of weed. Several holes in the walls of our room. Laundry washer and dryer were out of service which would have been a perk for us. Room wasn’t stocked with near enough towels for 4 people. Beds were uncomfortable and the AC never cooled off enough. Cheap room and dog friendly, but definitely needed some maintenance and repairs.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Jarod

Great!

Leisure Partner

2/10

Poor

28 Jun 2025

Vicki

Place is dirty out dated. There was bugs in the room I had. I will not ever stay there.

4/10

Poor

25 Jun 2025

Karla M Guevara

The AC in our room was not working properly

Leisure Family

4/10

Poor

25 Jun 2025

Suellen

Will not stay there again.

6/10

Pleasant

24 Jun 2025

Nick

Only thing that sucked was no pool

Self

8/10

Excellent

24 Jun 2025

Tabi

Would stay again

Leisure Self

6/10

Pleasant

22 Jun 2025

Lisa

Fair. Dirty room and bathroom. Loud and noisy. Lots of riff Raff hanging around. Bed was comfortable.

Friends_and_family Friends

2/10

Poor

22 Jun 2025

Sierra

Mold in room

Friends_and_family Family

2/10

Poor

16 Jun 2025

Deirdre

Horrible. Parties and dog fights.

Self

10/10

Exceptional

07 Jun 2025

Liza

Great

Leisure Partner

8/10

Excellent

04 Jun 2025

Esteven

Room was very clean, property quiet. There was a problem with the A/C in my room.

Business

6/10

Pleasant

26 May 2025

candise

Good for the price!

Leisure Family

6/10

Pleasant

16 May 2025

Noel

good in general

Business Family

6/10

Pleasant

12 May 2025

Kevin

Could use a little TLC

Leisure Self

10/10

Exceptional

08 May 2025

Johnette

I love the fact they had elevators

Business_and_leisure Pet

8/10

Excellent

04 May 2025

Bianca

We love this hotel, it's our preferred choice in the area..but we've come across some rooms that have holes in the walls or doors. The place also smelled of marijuana when we walked in, we're unsure if the staff or clients were using it.

Business_and_leisure Family

10/10

Exceptional

04 May 2025

Susan

The pool area needs painting. The sink in our room is cracked and needs new caulk. Some of the lights did not work. The staff was very nice and friendly. It’s an older property but for the price it is overall pretty nice.

Leisure Friends

6/10

Pleasant

19 Apr 2025

Verified traveler

You get what you pay for

The front desk staff here is friendly and helpful, but I think that’s probably the only good thing I can say.

The rooms are definitely in need of remodeling and the doors are as well. Throughout the night people are slamming them up and down the halls until well after midnight. It’s also a pet-friendly hotel (my room smelled like a wet dog, which was kind of gross), so when the doors would slam dogs would start barking.

I came back the third night to a roach crawling on the floor and asked for the room to be cleaned the next day (they don’t clean the rooms until you check out), but that didn’t happen. Luckily I didn’t see any more bugs, but I was really freaked out about that.

The hot water never worked in the bathroom sink, which wasn’t a huge problem but it was somewhat annoying. I also didn’t like how I almost ran out of toilet paper and all my towels got dirty / had to be reused; I was there four nights and they only service the rooms when you check out.

This was the second time I’ve stayed here (I was here two years ago), and the quality has gone downhill since the last time. I wouldn’t say that you should avoid the place, but I would say that you should be aware that you’re getting what you pay for.

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

RAFAEL

Recomendado

Todo excelente.

Partner

10/10

Exceptional

16 Apr 2025

Bridget

It was a nice room 😌

Business

4/10

Poor

12 Apr 2025

Nick

There were roaches in the 2nd room they put me in and the first room the door wouldn't lock and they left me in that unsafe room the whole night

6/10

Pleasant

04 Apr 2025

Izzy

It's not very well kept.
There’s visible wide cracks with cockroaches coming out of it. Rust & water damaged doors & walls.There's always people just standing on the sides just staring.

4/10

Poor

24 Mar 2025

Chris

Cockroach in room

6/10

Pleasant

23 Mar 2025

David

The property is in need of repair. Wood rot on base boards in hallway near pool. My room door 104 had to be BANGED to close & LOCK. The toilet seat was scaling off the enamel....JUST NASTY.

Friends_and_family Family

8/10

Excellent

21 Mar 2025

Maria

Customer service was Excellent. Came for the weekend w the family. Enjoyed the swimming pool even though the water was not warm or heated. It was windy outside but we still had a great time. But we were kinda close to alot of shopping centers amd restaurants.

Leisure Family_with_children

2/10

Poor

18 Mar 2025

Jeremy

This place is trash don't book here

I got to hotel and there was no one to check me in and hotels.com won't give me my money back even know I had nothing to do with this mishap. I am very mad to pay for a room and can't check in because someone isn't doing their job and I can't get a refund ? Why now?

Business

8/10

Excellent

27 Feb 2025

Verified traveler

Was a good hotel for price

My family stayed one night. My kids loved the indoor pool and hot tub. The room wasn't bad. The floors had some writing on it and the thermometer was not easy to use and it would of been more comfortable if they had a roll away bed available. But overall for the price it wasn't bad.

Friends_and_family Family

6/10

Pleasant

19 Feb 2025

neil

overnight

great place for overnight. Would go back again. Ticks on bathroom floor

Partner

4/10

Poor

16 Feb 2025

Matt

Pass…

Room was very unclean. There was a used bandaid sick to the shower curtain, bugs, and damaged walls. Would not recommend.

Partner

6/10

Pleasant

09 Feb 2025

Verified traveler

Good value for the money, rough shape.

I can't say I had the best experience. I made a booking through the app while a couple of miles away. It took over an hour to show up in their system and for me to get into my room. I ended up eating my dinner in the lobby.
The room itself was a good size, it had the standard amenities.There were scratches and burn marks on counters, and a small hole kicked in the bathroom door.
I saw a small roach on the mini-fridge.
The bed was uncomfortable for someone with my body shape. I didn't sleep well. I was looking for a cheap place to spend the night on my way to Mexico from the Dallas area.
If I brought my swimsuit, I would have enjoyed the indoor pool and hot tub.

Self

2/10

Poor

09 Feb 2025

Sasha

Smells like weed as you walk in. Place is just dingy 1st room i got has no working lights, second room door wouldn’t even open. 3 rd room door wouldn’t lock. Holes in the door and wall. Mold in restroom ceiling. Spring sticking out in bed. 1 towel. Door had a 5 inch gap from the floor. The restroom shower had screws sticking out from handel. And the kicker… at night I had roommates, Rrrrrroaches. Felt very unsafe, people just sitting around in their pjs hanging out.

Leisure Family

10/10

Exceptional

03 Feb 2025

louie

how was there no breakfast>>!??!!!! there was only coffee. at least like some cereal or something!
but rooms are very nice and clean

Business Self

2/10

Poor

28 Jan 2025

Larry

Noisy and rooms definitely need to be updated

10/10

Exceptional

20 Jan 2025

Ana

Peaceful

Leisure Family

10/10

Exceptional

13 Jan 2025

Bianca

This is our fav hotel in the area

Business_and_leisure Family_with_children

6/10

Pleasant

28 Dec 2024

Laquisha

Room service dont come to see if u need clean towels

Business_and_leisure Self

6/10

Pleasant

27 Dec 2024

Baylee

Our room was right next to vending machines so it was very loud all night and hard to sleep.

Leisure Family_with_children

8/10

Excellent

24 Dec 2024

bobby

The motel 6 loft was newer and cleaner. The old motel 6 was loud, dirty, and older.

Leisure Self

2/10

Poor

21 Dec 2024

Scott Douglas

No TV, Internet, Plugs

TV didn't work. Internet didn't work. Plugs located below the side table, so crawling around finding them is the option. Front desk, Gino, was checked out, offering the least service possible.

Self

4/10

Poor

15 Dec 2024

Ashley

Run down room. Could hear every thing that was happening in the hallways inside the room. Only had one plug in in the room. Bathroom door was literally falling apart. Smell of chlorine in the pool was so strong it made everyone’s eyes water bad.

Friends_and_family Family