Name: Comfort Suites New Braunfels
Address: 1489 Ih-35 N., New Braunfels, 78130, US

8/10

Excellent

06 Aug 2026

Jenna

Hotel was great for the price. Receptionist was fantastic and check in was easy. Room was clean except for the bathtub but we never used it for being one night. Pillows were not great. The insides of the pillow were chunky and clumped together. Glad I brought my own pillow. All in all wasn’t a horrible night. Just bring your own pillows!

8/10

Excellent

02 Aug 2026

Tereasa

Everything was nice and the staff was friendly.

8/10

Excellent

28 Jul 2026

Joshua

Good stay. Staff was great and room clean. Outside areas were just OK

2/10

Poor

26 Jul 2026

Jorge

I am disgusted with this hotel. After my daughter had taken a shower she found a BIG yellow stain on the towl. When my wife took a shower she found what seemed to be little bugs within the towl, VERY UNSANITARY. To top it all off, there was a HUGE spider crawling on the wall. 100% do not recommend this hotel.

6/10

Pleasant

25 Jul 2026

Angelique

The lobby and kitchen were beautiful, clean and maintained well. The bed sheets and bed were clean and comfortable to sleep in with lots of pillows. The environment was calm and peaceful for sleeping. But this hotel could improve so much with small adjustments. The walls appeared dirty and could use a clean down. The rooms and fitness area had a strong smell of mildew so much that I couldn't enjoy eating my food in the room or remaining in the fitness room for very long. The fitness room walls needed cleaning and/or repainting and the elliptical machine made a loud screeching noise when used so badly that I didn't want to use it. The sign for the fitness room was falling off the wall. The wall decor everywhere was ugly and dull. Our bathroom had no hooks or bars to hang any towels not even a hand towel. The door to enter the room had to be slammed shut in order to lock otherwise it would remain ajar. Sometimes when we would try opening the door the door stop would open up from the inside and make it difficult to enter. Bed sheets were clean but with stains. Complimentary water station ran low and wasn't refilled in a timely manner so we had to buy water bottles for our room. Again, maintenance needs to improve a lot. But overall cleanliness besides the walls was really good. Not a bug in sight. Breakfast was average but of good quality with hot options.

6/10

Pleasant

24 Jul 2026

Amy

The sofa was not comfortable at all for our 5th person in the room and the room wasn't very clean.

6/10

Pleasant

24 Jul 2026

Morgan

The price went down after I booked, and they weren't willing to refund the $200 difference for two nights. The beds were comfy, but the shower looked like it had mold in the caulking.

10/10

Exceptional

24 Jul 2026

Janie

Always love to stay here

10/10

Exceptional

21 Jul 2026

Arcilio

Nice staff

Family_with_children

2/10

Poor

19 Jul 2026

Ronald

The owner-operators are not attentive to their guests at all. As a guest, you are easily dismissed. They are, actually, quite rude.
I realize it's an older property; however, our door didn't quite fit the frame, the toilet paper holder wasn't connected to the cabinet, and the tub controls dripped.
It wasn't horrible, but it definitely wasn't worth the money for a 5-night stay either.
Breakfast is basically nonexistent. The toast and jelly option was the best one.

Family_with_children

10/10

Exceptional

19 Jul 2026

Carrie

Clean room.

Family_with_children

10/10

Exceptional

17 Jul 2026

Mike

Our hostess was extremely friendly and helpful. Also this hotel was a great value.

10/10

Exceptional

15 Jul 2026

Penny

Besides exiting the elevator on to the second floor and the Smell hits you instantly in your face of marijuana ! Everything else was great , sure the hotel could use a refresher of Paint in the rooms but overall the rooms were clean and comfortable with plenty of towels! The owners work very hard at making sure everything and everyone is taking care of their and the Breakfast is a bonus with fresh Hot Waffles every morning for you to make yourself and enjoy!

Family_with_children

10/10

Exceptional

13 Jul 2026

Gabriel

Great service

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Erica R

The service was great. Staff was very welcoming and room was clean comfortable.

Partner

4/10

Poor

09 Jul 2026

Darrell

No iron in the room and water wouldn't shut off

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Anthony

Clean and tidy. Very nice and respectful

Family_with_children

4/10

Poor

06 Jul 2026

jacqueline

Sheets were not clean, restroom door knob was broken, no sheets provided for sofa bed. Breakfast was alright.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Sharon

Katie was the best! From the moment we walked in she welcomed us in with open arms. She made breakfast for everyone there and with such a caring attitude and heart. When we were leaving I gave her a hug and told her we would be back.

10/10

Exceptional

05 Jul 2026

Maria

Very nice place

Family_with_children

8/10

Excellent

03 Jul 2026

Jackie

We stayed here while visiting my son in town. It was a typical hotel stay for these times. There was no room services until after the 3rd day, so after check-in we never saw another employee. We did not eat breakfast there so we can't speak to that. The room was comfortable enough. I would suggest putting railings in the bathtub for those of us getting older and more prone to slipping. Our room was quiet and we both slept in without disturbances.

Partner

4/10

Poor

03 Jul 2026

Julie K

Mold/mildew around bathtub, coffee pod holder didn’t fit coffeemaker, towels and coffee not provided each day unless specially requested, no maid service even when requested because I didn’t request FULL maid service, musty smelling room

Partner

4/10

Poor

02 Jul 2026

aracelie

Came into a musty smelling room. In our bathroom sink was still dirty like someone had spit it in and wasn't cleaned. Bathtub noted to be rusty with small holes around it, super creepy and disgusting. Big water roach came out and scared my kids. Not impressed. Breakfast was medicocare, was expecting a little bit more for the price that I was charged, definitely not worth it.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Stacey

Staff is always welcoming

Family_with_children

6/10

Pleasant

23 Jun 2026

Courtney

Not bad for a quick stop. Convenient location. Hotel was a bit hot.

Family_with_children

2/10

Poor

22 Jun 2026

Julie

Absolutely disgusting place to stay. The rooms were stinky and dirty. Dead bugs in the hallways. The beds were hard and concrete. They folded the pillows and tucked the pillow cases in so they would hold some kind of shape. DO NOT STAY HERE!

Friends_and_family Friends

2/10

Poor

18 Jun 2026

eduardo

Had bed bug bites the next morning. Will not be staying here anymore.

Family_with_children

10/10

Exceptional

16 Jun 2026

Anarbol

The staff were friendly, the rooms were cleaned.

Friends

2/10

Poor

15 Jun 2026

JOSE

We were given a room with a toilet that would not flush. When we reported the issue, we were told we could have a plunger (gross), but no one was able to fix the toilet until the next day. The hotel had no available rooms to move us to, and because we arrived late and nearby hotels could not accommodate our family, we had no choice but to stay. Throughout the night, we had to take our children to the lobby restroom whenever they needed to use the bathroom. The room was also extremely humid, and the air conditioning did not work properly. The front desk staff working that night seemed unconcerned and stated that all they could do was leave a message for the manager, who was unavailable by phone.The breakfast was disappointing, and we checked out first thing in the morning. We even paid for an early check-in at another hotel just so our family could shower and be comfortable. The only positive part of our stay was Katy, who worked in the morning. She was kind, professional, and the only staff member who seemed to care about our experience. I would not recommend staying here if you expect basic comfort, functioning facilities, or responsive customer service

Family_with_children

4/10

Poor

11 Jun 2026

Zachary

Check in was at 3 we arrived a couple of hours early and was told there was a 25$ check in fee. The soap ended up breaking my skin out in a really bad rash which is weird fause im not allergic to any soap. The hair dryer didnt work and we had to bring a fan in the room because the ac was sub par. Overall was not impressed with this establishment

Partner

6/10

Pleasant

09 Jun 2026

Katrina

Great for a 1 night stay, pillows weren’t good lump and small. The staff were good and welcoming. For the price and service it’s a good deal. But could use some upgrades

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Jessica

Found hair in the bed sheets before I even laid on it and didn’t have big towels in the bathroom, only had the small towels. Also saw a roach in the bathroom.

Family_with_children

8/10

Excellent

05 Jun 2026

bill

Very clean inside the hotel; give some attention to the exterior (bottles, cans, trash). This is a solid 8+ rated hotel in a very safe and convenient location. We stayed here because we were exploring both Austin and San Antonio; loved the location and food options nearby.

Friends

4/10

Poor

01 Jun 2026

Monica

This property is lacking major upgrades. It is very sketchy and it genuinely looks scary when you walk in. The room we were in was very outdated. The roomed smelled and it was humid in there. The paint was chipped on the walls, the curtains were dirty and wouldn’t close all the way, the towels provided had stains and even some makeup on there. The restrooms don’t have the built in toiletries like other hotels, yes you should bring your own toiletries just in case, but still. The pillows where horrible!!! Some of them weren’t even actually pillows, it was bed sheets stuff into a pillow case. I didn’t necessarily feel safe at this hotel, there was always a random person walking in the hallway. We didn’t know if they were staff or not because not a single person that works there wears a uniform. The front desk worker was literally on FaceTime when we checked in and checked out. Breakfast was pittyful. In general I would never ever stay at this hotel ever again and I recommend no one else does. Pay those extra $50 and stay at a nice hotel. You will not get your moneys worth here.

Friends

2/10

Poor

24 May 2026

Velenda

Room was very musty smelling, sheets had stains, no light fixture in bathroom and the glass in the window was badly broken.

Partner

10/10

Exceptional

28 Mar 2026

Christopher

The front desk lady was very sweet and professional!!!! The breakfast area was clean and fresh and hot!!!! I talked with the lady who ran th breakfast area and she was very sweet and took her time with me!!! We will use ya’ll again!!!! Please give the front desk/breakfast lady a raise!!!! The room was also very clean and smelled amazing!!!! Thank you again!!!!

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Cindy

Staff was kind, breakfast was good and warm. Hotel is nearby great spots for family and friends to enjoy together.

Family_with_children

8/10

Excellent

21 Mar 2026

Norma

Most of the electrical plugs are \"sprung\" needing to be replaced to prevent fire hazard.
The facility was quiet.
Odor in room was strong- perfume?
Staff was pleasant and welcoming.

Partner

10/10

Exceptional

17 Mar 2026

Gabriel

Clean room. Would stay again

Partner

10/10

Exceptional

15 Mar 2026

Dina L

Comfy bed, right on 135, very clean. Did not check out amenities, so gave them stars but dont know on it really.

Partner

6/10

Pleasant

16 Feb 2026

Edward

The rooms was fair but upgrades are need to both hallways and rooms

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

William

Great breakfast.

10/10

Exceptional

30 Dec 2025

Damon

Quiet, great location

Partner

4/10

Poor

14 Dec 2025

Elsa

While the room was \"clean\" it smelled musty and moldy! There had to be some mildew growing somewhere! Perhaps the old, dirty, carpet. I had to double up on my allergy meds, as the mold was giving me a bad headache! Would i stay there again or recommend it - no. Very very VERY outdated and I was scared to walk barefoot on the carpet. Pay the extra money and stay somewhere nicer.

Partner

10/10

Exceptional

13 Dec 2025

Merita

I didn't particularly care for the breakfast. But the coffee was nice to have all day. There was also free parking and the rooms were very nice and clean...

Partner

10/10

Exceptional

02 Nov 2025

Deanna

Room was clean. Breakfast was good and had good options. Check in was easy.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Alex

Very nice people at the front desk

Business Friends

2/10

Poor

27 Oct 2025

brandon

Not b

6/10

Pleasant

26 Oct 2025

Cindy

Hotel is dated. Needs a facelift. Room smelled musty. Pillows were lumpy and had seen better days. Good price, but didn’t meet previous Comfort properties we have stayed at. Browns and tans, dingy. Waffles are always good, but sausages were just steamed, not browned.

Leisure Family

10/10

Exceptional

18 Oct 2025

Teresa

Gentlemen at the front desk was very nice.

10/10

Exceptional

13 Oct 2025

Prescilia

Very clean rooms! Super comfy beds. Great shower! Friendly staff. Will be back again. Great location and close to eatery's and lots of antique stores.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Debra

The room was clean with no issues.

8/10

Excellent

26 Sep 2025

Asia

Safe parking, quiet area. We stayed 2 nights it was clean overall and staff was friendly. Only thing is they could only give us one extra blanket per room. There were 4 people in our room. Not a big deal. Pool was clean. Breakfast was pretty good. Overall good experience.

Leisure Family_with_children

10/10

Exceptional

25 Aug 2025

Zach

Great staff. Place was pretty clean other than some mold in the corners of the shower (very visible, and spanned about a foot - surprised cleaning staff wouldn’t have found a way to clean it).

Friends_and_family Friends

8/10

Excellent

21 Aug 2025

Bonifacio

Nice hotel. Convenient location.

Business

10/10

Exceptional

21 Aug 2025

Johnny

Great room

8/10

Excellent

16 Aug 2025

Jessica

Staff was friendly and the hotel was clean. They did not have enough towels the weekend we were there. that they clean our rooms for the three days we were there.

8/10

Excellent

10 Aug 2025

Kathy

Good place to stay with family.

Leisure Family_with_children

4/10

Poor

07 Aug 2025

JoJo

Pool area

Pool chairs are all old and not usable

10/10

Exceptional

06 Aug 2025

Ricardo

Great location and clean. Close to recreational areas and dinning.

Partner

2/10

Poor

04 Aug 2025

Sharquetta

Ac didn’t work fully and the bed was dirty. I have pictures. It was mold in the shower

Leisure Family

2/10

Poor

03 Aug 2025

Charles Spencer

Ceiling drywall was cracked. Room smelled and felt of moisture. I asked the friendly staff if they could move us to a new room and they did. While we were getting settled in the new room, my daughter had a bug walk from the couch onto her arm. Looked it up and it appeared to be a female bed bug. We immediately asked for a refund and left. Both staff members we worked with were friendly and helpful. But the property is a no go.

Family_with_children

10/10

Exceptional

01 Aug 2025

Ashley

Great stay for the family

10/10

Exceptional

25 Jul 2025

Johnna

Very clean

Friends_and_family Family

6/10

Pleasant

22 Jul 2025

Amy

Get what you pay for

Let’s just say that the adage, ‘You get what you pay for’, rings true for this stay.
With hair in the shower to only being able to get One blanket per room, the experience will be one our family won’t soon forget..but not in a good way. 😟

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

Vanessa

Good but not great stay

Hotel location is convenient. Staff was friendly. Breakfast had options of bananas, cereal, yogurt, Texas shaped waffles, eggs, bacon or sausage and toast. Only complain is rooms were not cleaned daily, I think it was offered after the 3rd night, so don’t expect fresh clean towels daily. The water in bathroom sink also backed up.

Friends_and_family Family

2/10

Poor

21 Jul 2025

chadwick

Your will regret your stay here

Terrible musty smell coming from AC unit that never went away. This is a $100.00 per night hotel at best. Save your money and book a different hotel. You will thank me.

Partner

6/10

Pleasant

20 Jul 2025

Alyssa

The bed was comfy and the breakfast was actually pretty good for a budget hotel. The ceiling in our room has black spots everywhere, not sure if mold or smoke damage. When we walked in, we were hit with a very overwhelming strong smell of stale water damage. It's pretty overpowering when you first walk in. The whole place needs a facelift and was overpriced for the two night stay, but we weren't at the hotel much so it served its purpose at having a good bed and breakfast.

Leisure Partner

10/10

Exceptional

07 Jul 2025

robert

Staff were friendly. Overall hotel seemed new and clean. It had an elevator. Pool could have been cleaner. The room was clean, everything worked well, quiet with only a few cosmetic issues. The bed was one of the most comfortable we've ever had. Breakfast and breakfast attendant were both good. Location was good. Parking was good. Only issue was the inflated price.

4/10

Poor

03 Jul 2025

Jennifer

We had to switch rooms 3x during our stay. The AC was leaking in one rooms throughout the night. You can tell it's been a problem since there are water stains on the carpet from the leak. One of the other rooms smelled like mildew/cat very strong (apparently no animals allowed but that's how bad it smelled). Our whole family stayed, at least 3 rooms toilets clogged. The property definitely needs improvement and some upgrades.

6/10

Pleasant

30 Jun 2025

Liz

Room smelled of mildew

8/10

Excellent

29 Jun 2025

Heather

The room had a mildew smell , but it worked for a family of 6,would stay here again
400$ for 2 nights was a little pricey for the look of Hotel

Leisure Family

10/10

Exceptional

24 Jun 2025

Cynthia

Nice room near Gruene Hall

They had decent free breakfast of sausage with egg patties, make your own toast and waffles. They had 5 pillows on the bed - one normal and five compact pillows that felt like soft footballs, probably regular pillows stuffed in too small shams. Towels were nice big and fluffy. Room was large size. We would stay there again.

Partner

10/10

Exceptional

19 Jun 2025

Chelsea

Great customer service great breakfast and friendly staff highly recommended ❤️

Leisure Family_with_children

10/10

Exceptional

17 Jun 2025

kelcie

Great service, clean room, comfortable bed!

Leisure Family_with_children

10/10

Exceptional

10 Jun 2025

Moises

Great customer service. Great staff.

Leisure Partner

4/10

Poor

09 Jun 2025

Mark

Chair is the room was broken, when sat in it I fell on to the floor, the handle on the tub was broken too 15 min to try to get it back on so I could turn the water off..

Business

10/10

Exceptional

07 Jun 2025

Rita

.

Partner

8/10

Excellent

04 Jun 2025

Karla

The side door by the pool was never locked

6/10

Pleasant

01 Jun 2025

Carol

It appeared clean but worn with a few stains on the floor. The room smelled musty when we walked in the room.

10/10

Exceptional

30 May 2025

Allen

Very happy

Leisure Family

4/10

Poor

10 May 2025

krystal

I asked for more towels as a family of 5 we can’t use what they had in the room which was 3 just towels. The front desk said they didn’t have any more towels. The breakfast was not the best. We travel often and this had to have been the least favorite as there no fruit and not many options!

4/10

Poor

09 May 2025

Yesenia

Very noice you can hear clearly the noice from the traffic

Friends_and_family Family

8/10

Excellent

07 May 2025

Megan

This hotel was fine for our short stay

Leisure Family

10/10

Exceptional

04 May 2025

Samantha

Pillows weren’t the best but bed was comfortable. Staff was great. Easy check in and check out.

Leisure

10/10

Exceptional

04 May 2025

Candace

Very friendly and clean. Comfortable bed and great breakfast.

8/10

Excellent

21 Apr 2025

Katrina

Stay was great

Leisure Family_with_children

10/10

Exceptional

05 Apr 2025

Peggy

Lovely. I requested adjacent rooms and they were made possible.

Business Family_with_children

10/10

Exceptional

19 Mar 2025

Jenea

Everything was perfectly good

Business Self

10/10

Exceptional

10 Mar 2025

Bradyn

Would definitely stay here again!

Business Partner

10/10

Exceptional

08 Mar 2025

Jacqueline

Great stay. The room was suitable for my family.

Leisure Family_with_children

8/10

Excellent

09 Feb 2025

Emiliano

Breakfast options would like more options for me but I'm happy it was good 👍 👍👍

Leisure

6/10

Pleasant

03 Feb 2025

Bernadine

For reasons i don't care to explain, I asked for a different room. I was accommodated but the gentleman was very nonchalant, not very good customer service skills. I was told to leave my belongings in the hallway and come get the new key.
The breakfast was not up to par.The room was a nice size and the location was quiet. I would have given them a better review had it not been for the gentleman and his lack of sympathy. Also the new room i was given wasn’t as clean.

Business_and_leisure Friends

10/10

Exceptional

17 Dec 2024

Juan

Good stay

2/10

Poor

14 Dec 2024

Patricia

Drugs and prostitution. We left as it was unsafe.

Leisure Family

6/10

Pleasant

08 Dec 2024

Sandra

Convenient location. Hotel rooms are dusty and in need of renovations, old scuffed furniture, holes in walls… but you get what you pay for. Nice staff.

Leisure Family

8/10

Excellent

29 Nov 2024

Graden

Great for a night’s stay on the road. Breakfast was a good bonus. Clean but a little beat up in spots (dings on countertop, bathtub, etc.). Only one nightstand.

Leisure Family_with_children

8/10

Excellent

15 Nov 2024

allan

Condition of property. Need to dpend on upgrading

Business Family

8/10

Excellent

13 Nov 2024

Allison

Good location, friendly staff