Name: Homewood Suites by Hilton New Braunfels
Address: 620 Oxford Drive, New Braunfels, 78130, US

4/10

Poor

26 Jul 2026

Julian

This hotel accomplishes the feat of somehow not looking that old and being in absolutely disgraceful state at the same time. The only part of the building that still looks good is the outside. Once you enter, everything is dirty. The lobby, the hall ways, the elevators, and most inconvenient of all, the room was filthy. The whole place smells like there’s a sewer leak. Worn out furniture in the room. Everything is sticky, in the entire building, like nothing has even been cleaned for however long this place has existed. I get it, sometimes hotels get lots of clients and they can wear out some parts of the hotel, but this hotel’s major issue seems avoidable, and it’s just that everything is dirty. Light switches have mystery grime, the floor in the restroom looks like the floor around a urinal at the bottom of the 8th at a Red Sox games, if you get my drift. Not a clean piece of glass in the building. Smudges everywhere. The elevators are atrocious, horrible smell and there’s nothing to do but grin and bare it. Never, EVER staying here again and anyone who read this review, take it as a warning. The pictures do not paint an honest picture of what this hotel is actually like and it needs a lot of work to get back up to snuff. Sure it’s busy, but not because it’s good, only because it’s there. 0/10. Employees were nice, but they condition of the hotel makes one question their dedication to their work.

8/10

Excellent

26 Jul 2026

Lori

Property and room was great. Clean. Secure. The soap box in my sink was reused and just closed in a soggy box. The breakfast was hot, many choices. Parking was great, plenty of room. The hallway to get to the room was warm like no ac in that area. But great location, easily accessible.

8/10

Excellent

25 Jul 2026

Estaban

The room was big compared to all other rooms I looked at. A family of 6 could easily fit in there with no issues. The only thing is that the TV was not working. They said they had Netflix, but nothing would work.

Family_with_children

10/10

Exceptional

24 Jul 2026

Lee Ann

Great place to stay. Will definitely stay here again.

2/10

Poor

12 Jul 2026

Taylor

Do not stay at this hotel!!! The carpet throughout is stained, it smells awful. They were out of towels, comforters, and pillows. The bedsheets were stained. I asked for them to be changed and when we came back they had not changed them. The bod wash was also out and asked to be filled which they did not. A rooftop bar was across our room so plan for loud music until 2am. It was the absolute worst hotel I’ve ever stayed at.

10/10

Exceptional

12 Jul 2026

Jessica

Clean room! Easy check in amazing breakfast

10/10

Exceptional

08 Jul 2026

Judith

Will be back!!! Staff was amazing including breakfast staff! Buffet was on point.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Janet

Centered near restaurants & shops, this was the perfect location for my trip. Also, the breakfast is amazing with lots of great hot & cold choices. I love having a full kitchen since I’m on a special diet and this one was well equipped.

Self

10/10

Exceptional

08 Jul 2026

Henry

Everything was great, staff, amenities, the breakfast-such a wide a variety from breakfast tacos to chia pudding. Location is perfect too!

Family_with_children

4/10

Poor

06 Jul 2026

Omar

We have always stayed at Homewood Suites when we travel and have consistently had great experiences, which is why our recent stay at the Homewood Suites in New Braunfels was so disappointing.
Check-in was at 3:00 p.m. and we arrived around 3:25 p.m. only to be told our room was not ready. We were assured it would be available in 30 minutes, but it wasn't ready for nearly two hours. After such a long delay, we expected the room to be thoroughly cleaned. Unfortunately, it was not. There was hair in the shower, the countertops, cabinets, and microwave were dirty, and one of the TVs was not working until we fixed it ourselves.
On our second day, after spending the day at the river, I called to request fresh towels and was told the hotel had completely run out and none would be available until the next morning. Our room also lacked paper towels and extra toilet paper.
In addition, the lobby had a strong sour odor that remained throughout our three day stay.
This experience was well below the standard we've come to expect from Homewood Suites. We hope management addresses these issues, as they negatively impact the guest experience. We have always chosen Homewood Suites, but the next time we visit New Braunfels, we will stay elsewhere.

Family_with_children

8/10

Excellent

05 Jul 2026

Alexis Janelle

The room and stay were nice. The breakfast was not very good. They need a waffle maker...my kids barely could find something they liked and usually love hotel breakfast. I did like the overnight oats and chia seed pudding.

Family_with_children

10/10

Exceptional

05 Jul 2026

Cesilio

Clean! Cozy bed! Cold AC! Awesome, helpful staff! Great Breakfast! Convenient location! Suite was the perfect size! Will definitely be back!

Partner

2/10

Poor

03 Jul 2026

John

Horrible experience

2/10

Poor

30 Jun 2026

Steven

Only 1 pillow for my kids until a day later same with towels. Only 2. The bed wasn't even made properly and no sheet or blanket for my kids. Notified the staff. Nothing had to family get towels pillow blanket at 830 the last night.

10/10

Exceptional

30 Jun 2026

Farrah

We loved everything about these suites
every morning we would wake up and have our free breakfast and the kids would get ready, head straight to the pool, and it was always clean. Well maintained, and the staff was so friendly

Family_with_children

10/10

Exceptional

25 Jun 2026

Kenya

Room was big and clean. I didn't use any of the amenities since I was only there one night but it was perfect for a short trip.

Partner

6/10

Pleasant

23 Jun 2026

Elisa

The breakfast was enjoyable and we liked the room amenities. The staff was courteous and friendly. Check-in/out was easy. But, the hotel itself feels old and needs a good cleaning/updating. The room and hall carpets smelled musty, our blanket had stains on it, the furniture had heavy scuff marks on it, there were stains in the bathroom that just made it feel grungy and unclean. The price was good, but I'd probably take my chances with a different hotel next time.

Family

10/10

Exceptional

22 Jun 2026

Robert

The room was great staff was very friendly and the rooms were very clean. I would definitely stay there again.

Family_with_children

2/10

Poor

21 Jun 2026

Richard

We arrived at 1am to a door that wouldn’t open with the card and the best they could do was tell us to call Expedia for a refund.

Family_with_children

10/10

Exceptional

21 Jun 2026

Donna

Room was great. Staff was very nice. The breakfast was over the top.

Partner

10/10

Exceptional

17 Jun 2026

Maria

Very peaceful and quiet!

Pet

8/10

Excellent

13 Jun 2026

Robert

The room was nice, a couple of the outlets didn’t work. The last 2 days of my stay, the WiFi was not working. The breakfast was decent. I thought for the price, it was ok.

Self

6/10

Pleasant

04 Jun 2026

Basem

The propertys good over all but few things that might make this property amazing:
1- Get rid of the bad musty odor in the hall way on the thirsd floor
2-Breakfast = Need a waffle maker, better eggs ( very imortant) more variety.
3-more creamer options for coffee
4-access to the pool by a key. ( the door to outside should be closed for safety.
5-operational fire place outside
6-more towels in the room

Family_with_children

10/10

Exceptional

29 May 2026

Patricia

.

10/10

Exceptional

25 May 2026

Paul

One of the best I’ve ever stayed in. Clean and nice staff. Nice pool. Breakfast amazing. 5 of5.

Family_with_children

10/10

Exceptional

25 May 2026

Stacey

Great service

Family_with_children

10/10

Exceptional

25 May 2026

Rachael

Great location! Clean and quiet! Staff was nice and polite! Would def book again

Family_with_children

2/10

Poor

13 May 2026

Joanna

The room had a horrible moldy smell. The floor creaked when I walked and I could hear the people above us walking back and forth until two in the morning. Breakfast was already low on a lot of the items at 8 AM and the juice tasted like water. I regret choosing this hotel for such a special occasion.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Elias

Great stay.. very clean and staff was very friendly

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Courtney

Hardly any breakfast left at 9:25 and it ends at 10:00. Toilet water splashed out of our toilet when flushing. Staff very kind and place was clean.

Partner

10/10

Exceptional

14 Apr 2026

Pricilla

Everything was perfect!

4/10

Poor

09 Apr 2026

Terri

On my 2nd night of my stay the water went out for the entire hotel. Luckily, I didn't need to use the water. However, the next morning only the hot water worked on the shower. Talk about a very unpleasant experience. The water was scolding hot. I had to wash my hair in the sink. Not the way to start a morning.

That really is my only issue. Otherwise I would have given more stars.

Business

10/10

Exceptional

07 Apr 2026

Abigail

Great

10/10

Exceptional

02 Apr 2026

REGGIE

Rooms were very clean, great price and employees very nice. Hotel was 1 block behind Buc-ee's.

Partner

8/10

Excellent

27 Mar 2026

Madeline

C.offee Service in room is not restocked daily. AC individual unit was very dusty and would not continue to blow cool air throughout the night. Very skimpy on number of towels provided.

Partner

10/10

Exceptional

24 Mar 2026

Thomas

I loved the property the only thing that couls have been better was teh beds. They were not super comfortable very firm and blankets/comforter on top of them was not great either. The staff was amaizing it was clean and super pet friendly.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Aimee

Room was clean and massive! Closet was a little creepy though. Staff was super friendly and parking was great.

Family_with_children

10/10

Exceptional

17 Mar 2026

Taylor

Amazing hotel. We absolutely loved staying here.

10/10

Exceptional

23 Feb 2026

Ashley

Everything was great from start to finish! The room was spotless and very comfortable, which immediately made us feel at ease. The staff was friendly, welcoming, and always willing to help with anything we needed. The amenities were well-maintained and added to the overall experience. We truly enjoyed our stay and would definitely return!

Partner

10/10

Exceptional

05 Feb 2026

William

great room, courteous staff, quick check in, great location.

Business

10/10

Exceptional

02 Feb 2026

ALICIA

Room was spotless staff was great! will stay here again.

Leisure Partner

8/10

Excellent

29 Jan 2026

stephen

Great service, clean room, excellent location.

2/10

Poor

27 Jan 2026

Isaiah

When we showed up to check in we got in a little late that night due to late flights and I was unable to reach the hotel via phone. So they marked me as a no show and charged a $114 late fee to keep my booking. Super frustrating I’ve never had that happen before so I was pretty upset and disappointed

Business

10/10

Exceptional

25 Jan 2026

Jonathan

The room was clean. Great service. Will definitely be staying here again.

Leisure Family

10/10

Exceptional

24 Jan 2026

Debra

The staff, room was very clean and comfortable

Friends_and_family Family

8/10

Excellent

21 Jan 2026

Thomas

Friendly staff, good service, clean facilities.

10/10

Exceptional

18 Jan 2026

Keith

We had a great stay. The location was fantastic and close to many different places to eat, etc. I book hotels that have EV chargers and that was one of my main reasons for this booking. It turned out to be one of the best hotels. Very clean, taken care of and I was able to charge my car for several hours during our stay. We look forward to staying here again when we come to town to visit family.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Angela

Such a wonderful staff, clean rooms, great atmosphere.. the rooms are big and spacious. Highly recommended. Great place to stay!

Friends_and_family Family

8/10

Excellent

16 Jan 2026

Billy

Room appeared very clean but had an odor of maybe glue or adhesive in the carpet. We were not able to take or make calls on our cell phone from the room.

10/10

Exceptional

12 Jan 2026

JAMES

Excellent accommodations, service, breakfast, and total experience

Partner

4/10

Poor

08 Jan 2026

Tiffany

The ratings for this room, or hotel for that matter, are way too generous. The bed is super uncomfortable. I’ve never sat that low to the ground to go to the bathroom, pet areas are way too small to be considered a pet friendly hotel. They wanted my dog to basically go in the bushes. Even though there’s an icemaker in the fridge, the minute you turned it on it starts making noises like somebody’s knocking at the door. So I couldn’t have ice, the ice machines that I went to did nothing. This room was way too expensive to be lacking certain details. Just because it was surrounded by condos and a couple of restaurants, doesn’t mean that you should upcharge. If I didn’t already pre-pay for the night I would’ve went home a day early.

Business Pet

10/10

Exceptional

28 Dec 2025

Cornelis

Clean room , friendly teception

6/10

Pleasant

26 Dec 2025

Alton

I love Homewood Suites and seek them out when I travel. This one was okay, but not up to typical standards. We had problems checking in, 4 people assigned to a king bed. Attendant blamed Expedia, but I have never had this issue before. The guy in front of me at check in had issues with his room assignment too and then we overheard a 3 rd individual with the same issues. We checked in at around 6, so well after check in and we had to wait over an hour to get the correct room. Then our room was not a typical suite but was laid out very strange and it felt like we got stuck in whatever they had. The place was overall nice, but was not up to expectations.

Leisure Family

8/10

Excellent

26 Dec 2025

Gabriella

F&B was great! Decor for the holidays was perfect

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Nicholas

Amazing staff and clean

Business_and_leisure Self

8/10

Excellent

19 Dec 2025

SONYA

Clean room, quiet, close to lots of stores and restaurants!

Partner

10/10

Exceptional

17 Dec 2025

Robert

Great staff and location.

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Lisa

The room I reserved had been over booked so I had to use a different room. My room has lots of thing that are old or broken, you can see where they moved the toilet paper holder on the wall, but don’t fill the holes, missing tile near the shower, gash in the wall.

Leisure Self

8/10

Excellent

08 Dec 2025

Vanessa

Check in/out quick. Close to shops. Nice and quiet. Staff friendly.

Business_and_leisure Self

4/10

Poor

07 Dec 2025

Osvaldo

The restroom had a used towel hanging behind the door. The light in the restroom flickered on and off when it was turned on.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Jennifer

Room was clean and the check-in was easy. They had to switch my room because it wasnt clean but had another roo. Ready

6/10

Pleasant

30 Nov 2025

Holly

Normally my go to hotel. Housekeeping was horrible! Checked in Wed on Thursday evening was told room would be serviced every other day, Friday get to the room, no service, talk to head housekeeper she says room will be serviced, get back that evening to bed made trash taken, still no towels coffee or toilet paper left, Saturday request yet again we’ve had no service since Wednesday and we need towels coffee trash taken etc, that evening still no service! Ridiculous! Also beds use to be comfy the ones now are just ok. Will be finding a diff hotel to stay at.

Leisure Friends

10/10

Exceptional

23 Nov 2025

Cristal

Great

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Maurizio

good breakfast just regular food not spacial
but we like it

Friends_and_family Family

4/10

Poor

17 Nov 2025

RAE

Room w a s never cleaned.

10/10

Exceptional

13 Nov 2025

Darla

Didn't eat breakfast. Yes, A/C kept the room very comfortable.

Leisure Family

10/10

Exceptional

13 Nov 2025

SIMMON

Fantastic

10/10

Exceptional

02 Nov 2025

john

Great location and excellent hotel. It’s on my list of places I will do again

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Patricia

Accommodating, very kind staff.

Friends_and_family Family

8/10

Excellent

23 Oct 2025

RALPH

Spacious room with good equipment and comfortable furniture.

Leisure Self

10/10

Exceptional

22 Oct 2025

Linda

Breakfast was good, but we missed the typical waffle maker. Our room #208 was lovely, but the ceiling fan was rattling so we had to turn it off.

Partner

10/10

Exceptional

18 Oct 2025

Julio

GOOD

10/10

Exceptional

18 Oct 2025

Norlene

It was all good

Friends_and_family Family

6/10

Pleasant

14 Oct 2025

Anita

Detail in room,towels,made up bed

10/10

Exceptional

13 Oct 2025

kim

Very clean everyone nice and the kitchen was perfect

Leisure Partner

10/10

Exceptional

11 Oct 2025

Kimberly

The hotel was beautiful! Very modern and clean. Definitely recommend! We walked over to Freiheit Country store for a great dinner and live music.

Partner

10/10

Exceptional

10 Oct 2025

Enrique

From beginning to end It was an EXCELLENT experience/stay
From the Courteous Staff to the Breakfast
Thank You

Business Partner

10/10

Exceptional

08 Oct 2025

Dina

Well thought out property. Lots of amenities!

Leisure Partner

10/10

Exceptional

02 Oct 2025

Axel

Awesome experience

Leisure Partner

8/10

Excellent

29 Sep 2025

Mercedes

The only issue

6/10

Pleasant

24 Sep 2025

Gregory

The room had been released to the public too soon! Lamp shades didn't have nuts on the top of the shade frames, the bathroom door didn't fit so it rubbed twice each time it was opened or closed, the maid would come at the end of her shift and leave us no choice, if we wanted fresh towels, we had to do it ourselves...bathroom was filled with construction dust in the corners...etc. Overall, someone wasn't doing their job.

Partner

10/10

Exceptional

22 Sep 2025

Susan

The hotel is very clean and has a good breakfast with a wide variety of options.

Partner

6/10

Pleasant

22 Sep 2025

Marina

The hotel was just ok. For what it cost, we’d expect more. The door was off level or something and it was heavy to open and close. We joked that it was a prison door. The room did not smell good at all, it was musty like or dirty something. The restroom baseboard was broken and the toilet paper holder had been replaced so the old holes were just filled with putty. It wasn’t all “bad,” I would just expect more for the price. It was a great area with lots of options for dining, entertainment and even a church all within walking distance. It felt safe. I wouldn’t “highly recommend” here, but it will work if it’s all that’s available.

10/10

Exceptional

16 Sep 2025

Joseph

Nice and close to frieheiht store

Leisure Family

10/10

Exceptional

15 Sep 2025

Don

The room was super clean in very good condition. Staff was friendly and attentive. Will definitely stay there again

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Savannah

Weekend Getaway

We had a very pleasant stay. We enjoyed the pool and court.

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Elizabeth

Denise Hinds was a Godsend. I will forever be grateful for her.

Leisure Self

10/10

Exceptional

05 Sep 2025

Alexis

Awesome staff. Delicious breakfast. This hotel is incredibly clean & very aesthetically pleasing. My family & I thoroughly enjoyed our stay here. This hotel exceeded my expectations.

Leisure Family_with_children

6/10

Pleasant

02 Sep 2025

BARBARA

The shower was good

The stay was uncomfortable. The mattress was not great. I bring my own pillow. There were no towels or extra TP when we arrived. I told the walking dead guy at the front desk that we were almost out of TP when we arrived. He said, uh huh. Then after a second he asked if i needed any. I said, yes, one. When we got off the elevators, we were several times met with large carts pushing onto the elevators without seeing who they're running into. We had to yell out, stop. The elevator beeps so loud on each floor that i had to cover my ears. The breakfast is good. If you want coffee in the afternoon, it's cold so make your own. Never staying there again. They did offer step in low showers with no tub to get into which is why we stayed there. Nice shower and big rooms with full kitchen and couch area which was very nice. The building was a little tricky to find.

Partner

10/10

Exceptional

24 Aug 2025

Lisa

The front desk associate Denise was very pleasant and nice. She made us feel so welcome! Her knowledge and assistance with getting us check in, complementary water and a list of the restaurants in the area. The room was excellent! Very clean and spacious we had a king studio, we stayed one night. I love the Hilton and I would recommend this hotel and we will stay again for any future endeavors to this area! August 23-24, 2025

10/10

Exceptional

24 Aug 2025

L. Allen

Nice place. Linen was nice but I would have thought I’d get a better mattress, but it wasn’t too bad

Leisure Family

10/10

Exceptional

18 Aug 2025

Norma

Great location with walking distance to nice local restaurants and very clean and comfortable beds

Leisure Family

10/10

Exceptional

11 Aug 2025

Luis

It was nice.

Leisure Family

10/10

Exceptional

09 Aug 2025

Michael

Everything was excellent

Business_and_leisure Self

8/10

Excellent

27 Jul 2025

Blake

Nice workout room and other facilities.

Leisure Friends

8/10

Excellent

26 Jul 2025

Charles

Problems with elevators while being on upper floor

Business Self

8/10

Excellent

23 Jul 2025

Daniel

Quick convenient overnight stay

Front staff wonderful

Friends_and_family Family

2/10

Poor

22 Jul 2025

Cathy

The deadbolt wouldn’t work - the hole on the doorframe didn’t line up with the deadbolt. Toilet paper holder and drain plug in the tub were broken. There was only 1 bath towel and 1/2 roll of tp. I had to request more. We actually stayed 2 nights because it would’ve been harder to move. No one came to straighten the beds or refresh things.

8/10

Excellent

15 Jul 2025

Rocio

This hotel is located in a convenient area, it's

2/10

Poor

09 Jul 2025

Amber

The staff was incredibly unhelpful, the bathroom floor was wet and had hair on it when we arrived, the room had high humidity and generally felt grimy.