Candlewood Suites San Marcos

4/10

Poor

24 Apr 2026

Rebecca

They were so rude when I arrived. There was a problem with checkin, and I had to talk to a manager to resolve it. I have never been spoken to so dismissively and rudely.
When I got to my room, it was disgustingly dirty, and smelled like mold.
The pool was out of commission.
The ac was stuck on and wouldn’t turn off, it was a cold weekend. I requested maintenance come look, they never did. It was so cold in the room.
There’s a little pantry where you can buy snacks, when I bought them there, the staff never even looked up from their phone to ring me up. The day before I checked out, I requested and paid for a late check out at 12:30 rather than 11am because I had a zoom meeting that I wanted to take in the room. I confirmed it with the front desk two times, once the morning before check out, and once the evening before check out. Housekeeping started banging on the door at 11am. I informed them of my approved late check out. They knocked again at 11:15, 11:30, and noon. I rescheduled the meeting and just left.
I would not stay there again.

Self

2/10

Poor

20 Apr 2026

Monica

No good

10/10

Exceptional

12 Apr 2026

Crystal

Clean

8/10

Excellent

07 Apr 2026

Deyka

Beautiful rooms and clean

Family_with_children

10/10

Exceptional

04 Apr 2026

Odalys

Yes

Family_with_children

2/10

Poor

03 Apr 2026

Kimberly

No pool, pool drained, bad leak under sink, no milk in area, yougart and oranges and apples for breakfast only, charged extra for "essentials", made no accomodations for lack of said advertised amenities, attempted to charge for service dog, staff barely knew English....

Pet

6/10

Pleasant

02 Apr 2026

Jacob C.

We found a dead cockroach in our bathroom. It was HUGE. Also found a smaller bug in my bed. Top of the fridge was super dusty. Just looked like it was surface cleaned instead of deep cleaned between guest.

10/10

Exceptional

30 Mar 2026

Horacio

very nice hotel, fully recommend it

Family

10/10

Exceptional

25 Mar 2026

Aaron

Yes

Self

8/10

Excellent

20 Mar 2026

Leann

Room was clean, staff was very nice & helpful, check in was very easy. We called before booking to ask if there was a pool to give kids something to do… theres a pool but no water in it. Free coffee was good though!

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Linda

Asked to have room cleaned twice. It never was. Had to get towels and dispose of dirty towels ourselves. One chair in the room with four guest. And shower was terrible.

10/10

Exceptional

14 Mar 2026

Veronica

Lovely clean and quiet

Partner

10/10

Exceptional

06 Mar 2026

Hector

Room was cleaned and staff were kind

Self

8/10

Excellent

05 Mar 2026

Shae

Clean room, very nice staff. However, it was noisy.

Self

10/10

Exceptional

03 Mar 2026

Dion

Friendly people, clean facilities, fairly priced, convenient location...it all adds up to another great visit there.

Partner

10/10

Exceptional

02 Mar 2026

Linda

Easy check in and lobby clean and well maintained. Staff very friendly.

Family

8/10

Excellent

28 Feb 2026

Phoebe

Generally clean and quiet, snack shop downstairs with easy stuff to cook in room. Power went out one afternoon but restored quickly. My bathroom had some plumbing issue but they fixed it quickly.

10/10

Exceptional

24 Feb 2026

Felicia

Kind and friendly staff! Clean room and convenient location

Self

8/10

Excellent

23 Feb 2026

Annabel

Staff was very nice and room was clean. Only issue we had was the internet was pretty bad.

Family_with_children

6/10

Pleasant

20 Feb 2026

Michael

Overwhelming disinfectant smell. No ice machine. There’s an ice chest that people scoop with their hands or cups. Room had a horrible layout with thermostat behind the tv. You get what you pay for.

Self

10/10

Exceptional

20 Feb 2026

Taylor

The room

8/10

Excellent

17 Feb 2026

Kyle

Good TV and channels good ice machine no breakfast good AC

Partner

10/10

Exceptional

15 Feb 2026

Marcos

Clean room and amenities

Leisure Family

6/10

Pleasant

09 Feb 2026

Floyd

Clean room easy checkin.

Staff talked loudly outside our room at 9am. Check out is not till 11am. we lost an hour of badly needed sleep. Work on it.

Business

8/10

Excellent

13 Jan 2026

Jack

Rooms were clean and it was very quiet.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Dion

Convenient, affordable, clean and quiet. Exactly what I was looking for.

10/10

Exceptional

06 Dec 2025

Denise

Clean room. Friendly staff. Full size fridge was great!

Leisure Family

10/10

Exceptional

29 Nov 2025

Milton

Place is well kept. Getting into the parking lot can be tricky coming from the south. Staff was great. Wife left her charger in the room. Called and the had it at the front desk.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Francisca

Clean room, quiet, staff was nice

Partner

2/10

Poor

26 Oct 2025

Landon

Rudd staff rooms were gross

Leisure Friends

10/10

Exceptional

08 Oct 2025

Deborah

Clean, comfortable

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Carissa

Freat

8/10

Excellent

26 Sep 2025

Margie

Enjoyed our stay. Staff were friendly. Room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Chris

Love it there, plan to be back soon

Business Self

2/10

Poor

01 Sep 2025

Anita

This was terrible! The elevators didn’t work, card keys worked sometimes on the doors, grass out front was tall as my car, people hanging out in the parking lot, and the staff wasn’t the best. We opted to leave

10/10

Exceptional

31 Aug 2025

Emelda

No breakfast

Leisure Family

6/10

Pleasant

27 Aug 2025

Verified traveler

Big roach in the room

Business

2/10

Poor

24 Aug 2025

Myo

Not a good experience.

It was not what I paid for. No sofa, no hair dryer. No separate rooms. No soaps. Will not be staying there next time.

Friends_and_family Family

2/10

Poor

19 Aug 2025

Pamela

There is only 1 elevator. It has been out off & on for several months. Room we booked was not available. After much discussion with Expedia they moved us to a much better place.

2/10

Poor

19 Aug 2025

PATRICIA

First, as you drive up to the property, the weeds are almost as tall as the hotel in the property just in front of the Hotel, that it maid it look abandoned. Then we tried to check in only to find out KEY CARD system had been down for a 2nd day so no key card to issue. They had to personally let us in our rooms with a key card and advised that we not lock the doors if we were going to be going in and out. Then they also tell us the elevators are broken and no ETA of when they would be fixed. So we had to carry our luggage to the 4th floor and there were 10 of us with kids. Upon waking up the next morning, there was a large roach crawling on our bed! When I checked out and told the front desk her reply was 'OH'. Never again will we stay there.

2/10

Poor

18 Aug 2025

Llana

I arrived with a confirmed reservation only to be told there was no room because the hotel had overbooked. No one contacted me in advance, and I was offered nothing more than a bottle of water as “compensation.” With no available rooms in the city, I was forced to drive home late at night while exhausted, putting my safety at risk.

This was not just inconvenient — it was unacceptable. A reservation is a promise, and this property failed to honor it or provide meaningful support. Management needs to address this failure and compensate guests appropriately, or travelers should think twice before booking here.

Business_and_leisure Family

6/10

Pleasant

17 Aug 2025

Verified traveler

Never again.

Its move in week at TXST! 1 person at front desk, took 30 mins to check in. Our room smelled like fried fish, killed 2 roaches during our stay. Carpet is torn and horrible. The whole place is run down and not clean. Will not stay here again.

4/10

Poor

03 Aug 2025

Christian

Everything was broken

The elevators were broken. They gave us the 4th floor room. The whole hotel smelled like mildew. Tiles in the bathroom were broken. Coffee machine broken. The stairwell was also warm. We were only offered a snack for the inconvenience. And it was too late to get a full refund to go anywhere else.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Kimberly

The hotel was near multiple establishments, and in a really good area…

2/10

Poor

19 Jul 2025

Amy

I am not sure where to begin, but this is the most disgusting hotel I have stayed in. The entire hotel smelled like weed. The sheets had stains on them. The curtains had what appeared to be blood stains on them. In the drawers of the bathroom Simone left pubic trimmers, dirty underwear and pajama pants. The staff did nothing to take care of the problems. The rewards program was a joke as well. There is little to no lighting in the parking lot so I was a bit surprised my car was still there in the morning. Took photos of all of these things and still the management did nothing. It seriously appeared to be a “pay by the hour hotel”. I do not recommend anything about this hotel other than leaving!

Leisure Family

2/10

Poor

15 Jul 2025

Maritssa

The staff was rude and not helpful. The manager was not present and refused to assist with a problem with accommodations.

Leisure Family

2/10

Poor

07 Jul 2025

Jonathan

The elevator went out as soon as we checked in and was out the entire stay.. wouldn’t have been bad except we had a room on the third floor..

Leisure Partner

6/10

Pleasant

04 Jul 2025

Oscar

The ladies staff were very amicable and professional! During my stay, there was no toilet paper, the ice machine was down and l had a hard time sleeping due to excessive noise from AC units by my window.
I did not sleep well there due to loud noise outside my bedroom window due to fans straining excessively and making a very loud noise that kept me up or woke me up abruptly due to loud sounds of AC fans!

2/10

Poor

30 Jun 2025

Joseph

For starters i booked a King room and paid for a King room. I got a small Queen room and they wouldn't do anything about it. They said i needed to speak with Expedia about it as it was out of there hands. I even offered to pay for an upgraded room and was told they couldn't do it. The bed and pillows were extremely uncomfortable which i could have lived with if it wasn't for the next part. The elevator went out literally right when we got there granted this was at 230 in the afternoon. They said they could get anyone to fix it till the morning. So every time i left my room i had to take the stairs from the 4th floor. I seen folks struggling due to there age or how much stuff they had. I helped one larger family with their belongings as they had children and a baby. It was an older Mexican family and his pride was big and didn't want any help but did accept my help due to how much he was carrying up those stairs. I went and floated the river for the day and when i came back to wash all that off the shower wouldn't drain so i was standing in a tub full of water during my shower. I think for what i paid this place was joke and ill never go back. Oh yeah as far as they elevator goes then next day it was down even after i checked out at 11 lol. When complained to the receptionist about the whole elevator incident i was offered a free bag of chips. Check out morning my wife went to get coffee that following morning and after her stair-master hike with no luck due to no condiments.

Leisure Partner

8/10

Excellent

29 Jun 2025

San Juana

Everything was very good the only thing was that the elevator did not work so we had to walk up and down the stairs (4th floor)

Leisure Family_with_children

8/10

Excellent

29 Jun 2025

jay k

convenient

Leisure Partner

6/10

Pleasant

28 Jun 2025

MAYRA

Was missing the TV control and had to go back and ask again. Didnt have enough towels and when I went to asked for more they said they didnt have any. Other than that thr staffed was great.

Leisure Family

6/10

Pleasant

27 Jun 2025

Nyasha

The property looked nothing like the pictures on Expedia. Especially the gym. The room was smelly and the towels were dirty when we arrived

Business_and_leisure Family

6/10

Pleasant

26 Jun 2025

Roderick

It’s wasn’t the best but far from the worst. For a 3 night stay we had to deal with the smell of weed in the hall, elevator and our room. No maid service for our whole stay, we had to go to the front desk for clean towels and toilet paper.

Leisure Family

8/10

Excellent

23 Jun 2025

Joseph

Nice hotel

Friends_and_family Family

4/10

Poor

23 Jun 2025

Verified traveler

A/c

A/c was making to much noice inside unit and the outside as well told receptionist 2 times and never did anything had trouble sleeping, definitely not staying here again.

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Kevin

Great hotel! Fantastic location!

8/10

Excellent

19 Jun 2025

Ronald

👍

10/10

Exceptional

19 Jun 2025

Elianna

Great room for a great price

Leisure Family

10/10

Exceptional

03 Jun 2025

Brenda

Property was fine and staff was great. Room was good size & clean. It’s just very much in an industrial area and by a railroad.

Leisure Family

6/10

Pleasant

03 Jun 2025

Paula

Motel in general was excellent, but we were kept awake with other customers above us stomping until 2 am and then started again at 4 am. We had difficulties driving to our home the nex't day.

10/10

Exceptional

29 May 2025

Marilyn

Staff was friendly, helpful and respectful. Room was clean.

Business_and_leisure Pet

2/10

Poor

12 May 2025

David

I

6/10

Pleasant

01 May 2025

Margaret

AC TURN OFF NIGHT VERY NOISY NO SLEEP, IT RIGHT OFF HIGHWAY BATHROOM NEED UPDATES TOILET DIDNT FLUSH CORRECTLY.

Business Self

2/10

Poor

28 Apr 2025

Homero

Bad staff, check in. The reception person gave us a room, when we went to that room and we tried to open the key didn’t work, came down and she gave me a new card- key, came back to the 4 th floor and open the door and it was occupied. I came down again with my family (wife and kids) and i asked them what is going on? She told me was a “system error “ and apologized.
Then she told me that she was going to give me another room but only with 2 beds and we were 5 in total, that is why I paid for a room with a sofa.
She told me “we don’t have any” and I said, then give my money back, and she replied “we don’t give money back “.
So I got upset and asked her what is it that I am supposed to do??? Then she told me that there is a room with same specifications.
So disappointed, all the lies over and over. The room had a terrible smell of humidity.
I will Never come back to this hotel.

Leisure Family

4/10

Poor

26 Apr 2025

Bethany

Below Average Experience

Internet was out. Weird smell. Doors are thin so that the sound of the elevator door is too loud in the room. Over-all older and dingier than expected. Too expensive for the quality of rooms and amenities at hotel.

10/10

Exceptional

15 Apr 2025

Ray

Will Be Back Again

Very nice & comfortable.

Friends_and_family Family

2/10

Poor

06 Apr 2025

Maria

The shower drain was clogged. Hair and soap on the walls in the shower.

Business Friends

6/10

Pleasant

03 Apr 2025

Brandy

The hotel outside was nice looking. It wasn’t bad but our door wouldn’t stay closed. We had to deadbolt it just for it the be closed and lock.

Friends_and_family Family

2/10

Poor

30 Mar 2025

Tim

No one at the front to check in, got to the room and the keys didn’t work. Went back downstairs and it took ten minutes to find front desk girl to get keys reprogrammed. Room was dirty and beds looked disheveled. Took a shower and not a single towel in the room. Dried off with paper towels. Lifted toilet seat and it had skid marks like someone had just gone the bathroom. Trash can still had trash in it from prior guest. Went back down to front desk and asked for a different room. Finally got keys to a different room and the keys didn’t work. Had to go back down to front desk and get them reprogrammed. Second room had a TV but no remote to turn it on. Finally got a remote from first room and turned on TV but still didn’t work. It was by far the worst experience I’ve ever had at a hotel. Do not waste your time or money staying there.

Business_and_leisure Self

6/10

Pleasant

29 Mar 2025

Amy

The people were very nice at the front desk. The property was very worn down and in need of updating. our shower did not work properly and our room did not have a remote.

Leisure Family

4/10

Poor

16 Mar 2025

Laurane

Overpriced.
I reserved a king and got a queen. I was told this happens frequently when you book through Expedia.

Leisure Family

10/10

Exceptional

03 Mar 2025

charles

Great location

4/10

Poor

03 Mar 2025

Raymond

No elevator or internet service during our stay.

Partner

8/10

Excellent

01 Mar 2025

Candace

The elevator was out upon arrival. Not the properties fault apparently some kids staying there broke it. Front desk was amazing.

2/10

Poor

25 Feb 2025

Verified traveler

Hotel RIGHT NEXT TO THE FREIGHT LINES

All aspects of service was okay.
The main problem is location
IT IS RIGHT NEXT TO THE FREIGHT LINES. The trains keep blasting their horn all night.

So you will not get ANY sleep

Partner

10/10

Exceptional

23 Feb 2025

Jacinda

Excellent stay and staff was so wonderful and accommodating to me! Thank you.

Leisure Family

6/10

Pleasant

23 Feb 2025

Jacqueline

Location convenient

Leisure Family

10/10

Exceptional

23 Feb 2025

James

Staff was friendly and the property was clean. Room rates competitive!

Leisure Family

10/10

Exceptional

20 Feb 2025

Cecil

Speedy checkin

Enjoyed the stay there very much. Sri was very friendly, prepare, and quick to get us checked in. Thanks!

Partner

8/10

Excellent

20 Feb 2025

linda

It was lovely. Nice staff. Helpful. Loved having a refrigerator Great location

Partner

2/10

Poor

18 Feb 2025

Mayte

Overcharged for the wrong room.

They didn't have the room we reserved. We reserved a king suite and they put us in a regular much smaller room. The reason they gave was that they were overbooked. They didn't mention it when we checked in. They gave us the room key and sent us on our way. It wasn't until I came back down to let them know it was the wrong room that they tried to find us a room in the size we had reserved. They had none available. The best they would do was put us in a slightly bigger room than the tiny room they originally tried to stick us with. They said they would try to adjust the total but we haven't seen any credits come through. It was so disappointing to be stuck in a room we didn't reserve. Our room was confirmed when we made the reservation.

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Rhonda

Candlewood suites-San Marcos

Great service and friendly staff. Thats huge!! The king suite was so nice, everything was clean and so comfortable!

Friends_and_family Family

2/10

Poor

16 Feb 2025

Candy

Worse hotel. Smell horrible. Nooone at front desk had to wait for his return. Hotel is old and needs maintenance. Can’t believe it cost 200.

Partner

10/10

Exceptional

16 Feb 2025

Dean

It was comfortable

10/10

Exceptional

16 Feb 2025

Deborah

Perfect and peaceful!!

Partner

10/10

Exceptional

15 Feb 2025

Cassandra

Staff is so accommodating and friendly!

Business Partner

8/10

Excellent

06 Feb 2025

Stephen

Obviously going through remodel.

10/10

Exceptional

03 Feb 2025

Cornelia

Pleasantly surprised

The room was clean and comfortable. Chris the desk clerk was very friendly. Only thing missing is complimentary continental breakfast. Unlimited coffee fresh ground coffee beans

Friends_and_family Family

6/10

Pleasant

31 Dec 2024

Lisa

The Washer /Dryer Ma chines did not work, The Elevator quit working for the fourth floor, since I am semi disabled this did not go well for check out this morning, Its very difficult for me to do stairs to bring my luggage down, and when I looked on the web site it showed a breakfast but this one did not have a breakfast . other than that it was a quite stay

Self

8/10

Excellent

20 Dec 2024

Clarita

Staff was nice

Leisure Family

10/10

Exceptional

16 Dec 2024

Lewis

The place was quiet,room had lots of appliances like microwave/silverware/toast/coffee maker ECT ect,staff were nice,the parking is kinda small,were doing renovations,and the elevator seem to take forever most of the time,other then that,the hotel was good.

Leisure Self

6/10

Pleasant

13 Dec 2024

Elaine

Needs updating

Leisure Family

10/10

Exceptional

10 Dec 2024

Kenneth

Very nice

Leisure Self

2/10

Poor

06 Dec 2024

Verified traveler

Old and dirty.

Our room had a very old and torn chair in it. The bed was small and uncomfortable. The bathroom floor tiles were loose and coming up. The floors were dirty and stained. Nothing much good here.

Partner

2/10

Poor

03 Dec 2024

Lenin

In 2 day we don’t have internet service and the staff was bad bad bad

10/10

Exceptional

02 Dec 2024

SANDRA

Excellent service

Leisure Family