Homewood Suites San Marcos

6/10

Pleasant

27 Apr 2026

JOSE

Room was fairly clean, however, there were still some play doh residues.
Blanket has a few stains as well as the sofa bed. Furniture may need some renovations and maintenance as drawers opened by themselves...

Family

10/10

Exceptional

20 Apr 2026

Amy

We enjoyed our stay. Staff was courteous and the place was very clean.

2/10

Poor

20 Apr 2026

LARRY

We stayed 3 nights and not one day did we receive housekeeping services, no extra towels, especially after requesting. Very dirty, lack of staff support and customer service. Very disappointing.

Partner

6/10

Pleasant

19 Apr 2026

Angela

The room was clean and roomy but the AC unit was leaking. The pillows are worthless and should be replaced. Breakfast was fine; kids enjoyed the waffles. It was not noisy in terms of highway sounds or partying but if anyone above you decides to walk around, you will hear every step. The location is good and convenient. Staff were friendly and helpful.

6/10

Pleasant

19 Apr 2026

Peggy

Room was a little musty and no hot water in 219 where my kids stayed, hubby and I stayed in 302 and water was scalding hot and room smelt awful!

Friends_and_family Family

2/10

Poor

14 Apr 2026

Brenda

We had a terrible experience at this hotel. First of all staff is not friendly. They made us feel like they were doing us a favor for anything we would ask for. The tv was not working we complained 3 times about it and nothing was done until the day after we checked in. We asked for towels at the front desk and they said they would take them and no one ever went. We went again to ask for the towels and they said front desk doesn’t keep towels here. We had to knock on the room where maintenance keeps their supplies to get towels. Over all we paid a very high daily fee to enjoy a relax stay and we didn’t. We will never be staying at this location again.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Cynthia

SO thankful for this hotel! After trying a different hotel out the first night, that was much less expensive, I realized that was a huge mistake. When coming here it was a BIG RELIEF! Staff were all. Polite. Our room was a double bed with a good out couch. It was HUGE. The beds were comfy. We all enjoyed it so nothing bad to say about this property. The breakfast was fine, we all found something to eat at it. The biscuits were really good. There was also a water bottle going station that I used a lot. Would definitely stay here again.

Family_with_children

4/10

Poor

12 Apr 2026

Daniel

The overall stay was disappointing due to cleanliness issues throughout the hotel. The rooms, common areas, and facilities did not meet expected standards, and it was clear that a more thorough cleaning was needed.

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Marybel

Las habitaciones son muy amplias y e sun hotel tranquilo , sin embargo le falta mantenimiento en general ya que tiene varios detalles y las alfombras tanto de pasillos como mobiliario en general necesita limpieza y desmanchado.
Si vas de compras la ubicación es muy buena, ideal para familias.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Maria

Hotel looks old and outdated. Carpet is filthy. My son found a trash at the side of his bed when we arrived. Food served during breakfast was ok. Not a lot of selection. Only 2 fruits were available and some are rotten. Won’t come back

Family_with_children

10/10

Exceptional

26 Mar 2026

Saul

Na

6/10

Pleasant

24 Mar 2026

Jeanette E

The kitchen was badly equipped 1 fork, 2 knives 2 spoons 1 pot. Decent appliances Great staff. Outdoor sitting area unkept, filthy unusable. Clean linen. Some parts of room looks as though never been cleaned. Did not use pool. Breakfast below average. Will not stay again.

Partner

4/10

Poor

22 Mar 2026

Cody

When we got to our room the sheets looked like they were dirty. I let the staff know and asked them to change the sheets. They made our beds but didnt change our sheets like requested.

Family_with_children

10/10

Exceptional

22 Mar 2026

Keila

♥️🙏👍

10/10

Exceptional

17 Mar 2026

Colette

Large room, kitchen, desk, two beds and a sofa sleeper all make this room fabulous for a family stay!

Family_with_children

10/10

Exceptional

16 Mar 2026

Christy

Great hotel located near just about everything. Very clean and very friendly staff

Self

4/10

Poor

16 Mar 2026

Shawn

Hotel could use a re-fresh. The cleaning products they use are very over powering and smack you in the face entering the hotel. The rooms smell the same way. You have to run the fans in the room to eliminate the strong smell. The pillows on the bed are flat. We had to stuff 3 pillows in a pillow case to make a regular size pillow. Very skimpy on linens. We had a 6 person room with only 3 bath towels. The shower water had 1 temperature, very hot! We had to fill the tub with water let it cool, then get in and shower with a cup. Water was too hot to use the shower head. Half the outlet plugs did not have power. The breakfast that comes with your room price was the worst I’ve ever had. We can down at 8:30 and everything was practically gone. No muffins, no bagels, no bread to make toast, no yogurt, no orange juice. You had a choice of a waffle, gross powered eggs, chorizo, banana, and 3 stale cereals. The woman running the kitchen area was not refilling any of the items. Even after we asked. I stayed in this hotel because I always thought that the Hilton name was a sign of quality. Boy was I wrong! I will never stay in a Hilton again.

Family_with_children

10/10

Exceptional

14 Mar 2026

Johalys

Great customer service at the service desk, room everything in good condition!! Hotel with a super location!!

8/10

Excellent

13 Mar 2026

ronald

It was fine.

Family

10/10

Exceptional

09 Mar 2026

Cinthya

Parking was safe, staff was super friendly. Had good breakfast. Room was clean did have some crumbs in the sofa bed and a stain on the sheet. But other than that it was a good stay.

Family_with_children

6/10

Pleasant

09 Mar 2026

Christian

Room needs deep cleaning, couch had stains and everything felt dirty or at least not clean. Breakfast was very simple, had to eat out due to selection being very limited.

Family_with_children

4/10

Poor

26 Feb 2026

margaret

I booked this room because the website stated that it contained a "deep, soaking bathtub" Not only was the tub the standard shallow tub, but the porcelain was chipped with sharp spots and the drain was rusty, dirty and did not close properly. The toilet handle was loose, making it difficult to flush.
There were only thin curtains on the windows, which faced a brightly lit parking lot and shopping center - it was difficult to sleep with all the light pollution in the room.
Upon arrival, I was also required to put down a $25 "room deposit", even though I had paid in full in advance. Though it was eventually refunded, I feel that I should have been advised of this upfront.

Self

6/10

Pleasant

15 Feb 2026

Chelsee

Room was clean but you can tell where they had to fill in paint in places and the tv wasn’t working. The plugs were overloaded the tv would turn off when we would plug our phone up to charge on the same wall but a different outlet. Great customer service clerk at the front desk and pretty good breakfast

10/10

Exceptional

09 Feb 2026

sharla

staff was courteous, room clean and bed was comfy. breakfast bar provided good options, location was great

Business

10/10

Exceptional

02 Feb 2026

Lori

Arrived after 3pm for check in and was placed in an upgraded room. The suite was very roomy and way more than expected. Clean.

Business_and_leisure Self

10/10

Exceptional

30 Jan 2026

Ty

Clean room, good staff.

10/10

Exceptional

30 Jan 2026

Samuel

Room was clean

Business Friends

8/10

Excellent

18 Jan 2026

Veronica

Food was disgusting. Cold powder eggs. Hash browns was not done. Only thing that was edible was the waffles. Not that many options. Only had coffee, waffles, yogurts doing our stay. Hospital food is better than this. Goos thing IHop was down the street.

Business

8/10

Excellent

18 Jan 2026

twilla

The room was excellent and the staff was great

Leisure Family

8/10

Excellent

18 Jan 2026

Kimberly

No complaints

2/10

Poor

15 Jan 2026

Angel

Staff was nice & friendly, breakfast was good. The beds were full of all types of hair, couch was stained, there was a dirty sock. We felt pretty disgusting sleeping there which sucks because the room itself was really nice & spacious.

Friends_and_family Family

8/10

Excellent

15 Jan 2026

Kennedy

Clean large room, easy access to highway and shops near by. Breakfast was meh but it was still complementary so it alright.

Leisure Friends

4/10

Poor

11 Jan 2026

Robert

The first room we were given was not secure. Looked like thedoor had been forced and poorly repaired. Could push door open with my shoulder. Couches were dirty and stained an had a weird smell.

2/10

Poor

11 Jan 2026

Nancy

Stayed for two nights and there was no hot water

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Alma

Room included a Sofa Bed which was handy because beds weren’t very roomy for hubby and I. Super happy for the fridge and microwave. Daughter loved the shampoo and conditioner. Wish they sold some to us. Not too noisy and were close to some stores and restaurants a plus

Business_and_leisure Family

2/10

Poor

09 Jan 2026

CHANG BYOM

Unacceptable Hygiene and Poor Service – Never Again (

I stayed at this hotel for nearly two weeks, from December 26th to January 8th, but my room was only cleaned twice during the entire stay.

When I inquired at the front desk, they informed me that rooms are typically cleaned every other day and can be done daily upon request. However, none of this was communicated to me during check-in. Furthermore, the front desk staff were not particularly friendly or welcoming.

The two cleaning services I did receive were appalling. The toilet was not cleaned at all, and the bed sheets were never changed. I had injured my finger and left bloodstains on the sheets, but even after the "cleaning," the same stained sheets remained. In fact, the sheets were not changed once during my entire two-week stay. It seemed the housekeeping staff only straightened the duvet and replaced the towels before leaving.

I have stayed at over 200 hotels worldwide, and I have never encountered such a lack of basic hygiene and professional service. This was a highly disappointing experience.

Business Self

6/10

Pleasant

05 Jan 2026

Orlando

Room

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Matt

Room overall was in good condition. However, we had issues at check-in, issues with the sheets at 10pm after check-in, issues with the hairdryer.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Holly

Rooms were clean and staff is helpful.

10/10

Exceptional

03 Jan 2026

Kevin

Spotless room and excellent staff

Business_and_leisure Family

10/10

Exceptional

31 Dec 2025

Ruben

Breakfast end too early

Family

10/10

Exceptional

31 Dec 2025

Joseph

Helpful staff. Convenient access. Impeccable room prep

10/10

Exceptional

28 Dec 2025

John

Great stay staff made it enjoyable

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Ralph

Shower ceiling looked like it had mold on it, there was a hair stuck or on the ceiling (just plain disgusting), TV had a blue view, couch/futon was stained and also disgusting looking, had to call to complain about these issues, was given a different room the following day. Noise the first night coming from the top floor above us, u could hear all the footsteps, will not be staying there again in the future.

Family_with_children

10/10

Exceptional

22 Dec 2025

nathan

The suite was VERY spacious with all the amenities, including a microwave, dishwasher, refrigerator, coffee maker, plates, cups and silverware.

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Jessica

Room was clean, staff was friendly. Zero hot water the day we were supposed to checkout - finally got warm when we were walking out the door to leave.

Breakfast was subpar - no healthy options besides yoplait yogurt, no granola or fruit. Eggs were runny wet/soupy mixed with some type of meat. Would have preferred regular scrambled eggs by themselves.

10/10

Exceptional

20 Dec 2025

alejandra

Nice front desk and clean place!

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

Tinisha

Breakfast was not good

10/10

Exceptional

14 Dec 2025

Angie

Fast, easy check-in & clean

4/10

Poor

10 Dec 2025

Stephen

The TV picture was broken. Has a dark blue tent. Like it's going dead. Makes it virtually unwatchable. Surprised it wasn't noticed. Front desk was nice and offered a tech to come up for maintenance or swap. But all we want to do is go to sleep and not deal with this oversight. Wish the room would have been ready for us full paying customers. Disappointed.

Business_and_leisure Pet

4/10

Poor

06 Dec 2025

Carlos

Dirty furniture and carpet throughout the whole hotel, front desk lady at check in not very helpful or accommodating, breakfast below average.
Will not be staying here again!

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Lisamarie

Everything was great, the room was clean and the staff was so so nice.

10/10

Exceptional

03 Dec 2025

Winborn

Everything was perfect.

Partner

10/10

Exceptional

01 Dec 2025

Tuan

Great location and spacious, thank you!

8/10

Excellent

24 Nov 2025

Cory

Clean room

Leisure Family

10/10

Exceptional

23 Nov 2025

Todd

Staff was friendly and helpful. Room was clean. Breakfast was good and varied. I had a positive experience.

Business

10/10

Exceptional

20 Nov 2025

Catarino

Breakfast was goid

10/10

Exceptional

18 Nov 2025

Cesar

Bigger than expected, extremely spacious and clean, would 100% recommend !

Leisure Friends

10/10

Exceptional

18 Nov 2025

samuel

Staff was great, room was perfect

10/10

Exceptional

16 Nov 2025

Cecilia

Front desk clerk at check in was great! Very friendly and welcoming. Room was spotless!

Leisure Family

6/10

Pleasant

16 Nov 2025

David

Our room wasn’t ready at 3pm, the sofa in our room was stained and falling apart and the staff at breakfast seemed short staffed - there was not enough food cooked and ready for guests, coffee ran out, and we waited a long time to even get more paper plates to eat on. Would not stay here again

Leisure Family

4/10

Poor

10 Nov 2025

Adam

the room was nice but wasnt clean completely there was a used tooth [pick on the desk and dirty glass in the dishwasher

Family

10/10

Exceptional

23 Oct 2025

Michael

Wonderful property and friendly staff

6/10

Pleasant

16 Oct 2025

Miranda

We didn’t have hot water in the shower the entire time we were there. Spoke to staff on e occasions and was told maintenance would be checking into it, however it was never resolved. So, we just took - cold shower every day. Paid way too much for a cold shower, in my opinion.

Business_and_leisure Family

6/10

Pleasant

10 Oct 2025

Melissa

The suites kitchens arent very stocked. Had to ask for everything from silver to pots and pans and plates. The walls and sofa were so dirty it was gross to look at. We covered the sofa with a clean sheet. And I had a need to get Clorox wipes to clean the walls

Business_and_leisure Family

2/10

Poor

22 Sep 2025

Hugh

I had to swap rooms as the the bath tub was continually dripping and full of standing water. Second room, curtain was broken and wouldn’t close, sink faucet was only able to give a small drip of water, and the tv was completely blue and ruined. But the shower worked and I didn’t want to repack and move another time so I stayed. But I won’t be back, the staff was helpful but there was no manager and wouldn’t be until this past weekend. I left my contact information and never heard from a manager. Pretty bad maintenance for the nice looking facility and pretty disappointing that management never responded to me.

Business Self

10/10

Exceptional

02 Sep 2025

Carlos

The staff was great , everything we needed was provided Quickly !!! :) .....

Leisure Family

8/10

Excellent

30 Aug 2025

Joseph

Clean property

Leisure Family

8/10

Excellent

19 Aug 2025

Shon

The staff was great. The room was clean me very spacious and updated. The hallway carpet needed cleaning lots of stains on the first floor. The breakfast was good not a lot of meat options but a lot of options. The lobby and the entire hotel is very nice. the staff was great, but the pool area only had two chairs because they said they were waiting to get more becausethe others were broken and have been ordered. And the bottom of the pool had been cleaned up the debris, but the pool was actually clear and clean, and you can see the water but being that it is an outside pool. the others were broken and have been ordered. And the bottom of the pool had been cleaned up the debris, but the pool was actually clear and clean, and you can see the water but being that it is a outside pool debris goes into blows into the pool. For the rate location from Texas State and all the stores 10 out of 10 for me.

Business Family

2/10

Poor

17 Aug 2025

Esmeralda

Sadly Room 225 and many other rooms had no hot water running. We spoke to the front desk, others have addressed it and as we checked out said nothing else about it.

Will not recommend this hotel and will never stay again.

Leisure Family

10/10

Exceptional

13 Aug 2025

Jessica

Cleanliness. staff very attentive. Good breakfast

10/10

Exceptional

13 Aug 2025

Carolina

Very clean. Beds were very comfortable.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Lisamarie

Great activities.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

Joseph

Great suite! Love the space and property was very clean.

Leisure Family

8/10

Excellent

08 Aug 2025

Brian

Great breakfast.

8/10

Excellent

05 Aug 2025

Carla

I was nice but a bit overpriced.

8/10

Excellent

04 Aug 2025

Jennifer

Hotel was clean and comfortable. The pool was lacking shade and the water color was off so we opted not to use the pool which was a bummer for our kids. Our family enjoyed the variation of breakfast options.

Leisure Family

8/10

Excellent

02 Aug 2025

Dionicio

Feels like Home

It was an enjoyable, and comfortable stay. Always stay here when I am in the area, feels like home.

Business

10/10

Exceptional

22 Jul 2025

Araceli

I honestly liked everything about this hotel

Leisure Pet

4/10

Poor

18 Jul 2025

Lakesha

The bathroom tub was stop up and the staff wasn’t willing to accommodate us with a different room or refund on current reservation

Leisure Family

8/10

Excellent

17 Jul 2025

francisco

.

6/10

Pleasant

13 Jul 2025

Yalonda

The hotel was clean and the desk person was friendly, however, there were no bath towels in the room upon check in. We could have requested some but we were on a time crunch and figured we’d get them later. The hot water in the bathroom sink didn’t even get warm let alone hot. We left around 4:30am. No one was at the desk to assist me with checking out. I left a post it note with my room number and key card. We won’t be staying there again.

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Allan

Friendly staff, very close to the river , and also all the food and shopping places near by

Leisure Family

10/10

Exceptional

07 Jul 2025

Bridget

Would defiantly stay again. Room was very roomy

10/10

Exceptional

22 Jun 2025

Jose

The staff and hotel were great. The only issue was, we needed fresh towels and asked several times and were told some would be brought to us. None were brought and when i went to front desk i was told theu had none in office and it was too late for housekeeping. Unacceptable

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Andrea Rae

It was awesome, very friendly staff. Great location, amenities, and clean. Thank you for being so accommodating.

Business Self

10/10

Exceptional

02 Jun 2025

Alexander

The service was outstanding!

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Kristan

Short drive to / east access to Texas State University.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Christopher

Nice

10/10

Exceptional

31 May 2025

Kassandra

Great experience, delicious breakfast

Friends_and_family Family

8/10

Excellent

31 May 2025

Ann

Overall it was a decent place to stay but I feel it was overpriced. The furniture and appliances could use some updating. My son had to sleep on the sofa bed in the other room and the refrigerator was making loud noises throughout the night making it hard for him to sleep.

Leisure Family

2/10

Poor

28 May 2025

LaTiffanel

The room was very nice but some kind of way the property changed my reservation and I had to find another room so disappointing. The room we were in the tv didn’t work it was very uncomfortable for 4 kids would not be booking through HOTELS again

Friends_and_family Family

6/10

Pleasant

27 May 2025

Jeffrey

I was extremely disappointed that housekeeping never came to my room during my entire stay. Also, I am no stranger to budget hotel breakfast and am generally happy with whatever is provided, but I can only describe most of what was provided as a hot breakfast as slop. And the non-hot options were abysmal.

Leisure Partner

10/10

Exceptional

25 May 2025

Jack

Clean facility including the rooms. Food breakfast. Convocation to restaurants and sites to visit. Very friendly staff.

Partner

2/10

Poor

17 May 2025

Courtney

Dirty

We did not have a good experience.
Our floors were dirty. Shower curtain was stained. Blood stains at the bottomZ There was a dirty towel from a previous stay. The bathroom floor was dirty with hair. The living room AC did not cool. The room did not smell good. The hotel in all did not smell good.

Friends_and_family Family

2/10

Poor

09 May 2025

Anayeli

Room was dirty

Leisure Family

2/10

Poor

09 May 2025

William

Located in strip mall right off major highway. Toilet didn't work had to go 3 stories to go to bathroom. No maintenance staff.

2/10

Poor

05 May 2025

Viliana

Customer Service Disappointment

Planned on staying from 05.03.25 to 05.05.25 - couldn’t make the trip out due to one of my pets having to go to the urgent care due to an unplanned illness. Asked about a refund and per Hotels.com email they stated the contacted the hotel and they are not willing to issue a refund. Disappointed at the actions taken. Will definitely abstain and this will be the last choice taken for hotel stays on other upcoming trips from here on out.

10/10

Exceptional

27 Mar 2025

rocky F

5 star

10/10

Exceptional

24 Mar 2025

Mike

Great wheelchair accessible room!

Friends_and_family Family