Name: Homewood Suites San Marcos
Address: 451 Barnes Drive, San Marcos, 78666, US

10/10

Exceptional

05 Aug 2026

Lisamarie

Near many stores.

6/10

Pleasant

03 Aug 2026

daniel

Room was spacious and the price point was right. The location is good, convenient to both San Marcos and New Braunfels. Breakfast was sub par compared to competitors and the hallway walls were dirty.

10/10

Exceptional

02 Aug 2026

Bobbi

Room was clean. Staff were very friendly. The free breakfast was ok but not great. We have stayed at this location a couple of times. Would recommend and will stay there again.

4/10

Poor

02 Aug 2026

Leah

Hotel is in need of an update. Cleanliness was lacking throughout the property.

6/10

Pleasant

28 Jul 2026

Kristi

Broken microwave and did not want to let us use there’s and just said they would fix it after we left. The kitchenette was the only reason we chose the hotel so we could eat there. Pool had to regular chairs and a small table. Do not serve waffles on the weekends and did not have room service or fresh towels or sheets. Definitely not worth $500 for two nights!

10/10

Exceptional

27 Jul 2026

Roxanne

Was a very nice, clean place!

6/10

Pleasant

26 Jul 2026

Barbie

Not as clean to my liking. Only 3 pillows on each bed, which I thought was odd. Staff was friendly, but in order to get clean towels, had to bring dirty towels downstairs ourselves instead of them bringing them to our room. Room was never clean while we were there. Breakfast was not a full breakfast like I thought. Overall, just okay!

10/10

Exceptional

25 Jul 2026

Yuiley

Estaba todo muy limpio el trato no fue el mejor y la piscina estaba sucia y nada de sombrillas ni sillas

10/10

Exceptional

23 Jul 2026

Derek

The room was clean and all of the amenities were on par with this style of hotel. They also had a basketball court which was cool. Not the hotels fault but just walking from the from door to the car in the parking lot, I got over 100 mosquito bites. I looked down and was wearing shorts and it looked like I was wearing pants, I had so many mosquitoes attached to my legs and that is not an exaggeration.

6/10

Pleasant

22 Jul 2026

Brigitte

Room seemed VERY clean (except for the carpet, maybe, but most hotels are like that), but the hallways and elevators were filthy! The common areas downstairs looked clean, also. The pool was great and there are a small basketball court and another outdoor grill area, they both looked nice. It was overall a pleasant stay, as long as you overlook the hallway!

10/10

Exceptional

21 Jul 2026

Bryan

Clean the carpets

Family_with_children

8/10

Excellent

20 Jul 2026

Troy

Overall a good and safe place to stay with family. Looked a little understaffed for Saturday and Sunday breakfast.

Partner

2/10

Poor

20 Jul 2026

Bridget

I do NOT recommend staying at this hotel. This was the worst experience I’ve had in a very long time at a hotel.

Upon check in, they gave us a room that had the deadbolt on it and we couldn’t get into the room. Why a deadbolt is on a supposedly empty room is beyond me. We had to wait in the lobby for 45 minutes for a maintenance person (who never came) before I asked to be put in a different room. They never offered this to me, I had to ask myself.

Breakfast was decent at best. First morning they were multiple things empty. I didn’t see a breakfast attendant the entire 45 minutes I was there. Other mornings, waffles were soggy (I made exactly according to directions)

While our room itself was clean, the hallways are not. The hallway on floor 2 was disgusting. It was obvious they hadn’t vacuumed in a while because the same pile of dirt and debris was in the hallway the entire time or our stay. Stains all over the carpets. They haven’t been deeply cleaned in a while.

And the kicker. I had to check out early due to the flooding in the area. Left 1 day early. Was told at check out “Expedia has to approve a refund.” Nope, this is incorrect. Expedia had to contact the hotel, and they DENIED refund for the one night I did not stay.

I’d avoid this hotel!

8/10

Excellent

19 Jul 2026

Christie

The breakfast was not very good at all. For the most part, the rooms were nice and spacious. We had some nails sticking up leading into the bathroom that was a constant pain as well.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Michelle

Staff was nice

Family_with_children

6/10

Pleasant

16 Jul 2026

Sonia

Está muy bien la propiedad, lo que no me gustó fue que me cobraron una botella de agua

4/10

Poor

14 Jul 2026

Amber

Our recent stay at the San Marcos Homewood Suites was poor. While the staff was helpful and attentive, the property is not maintained well and dirty.

We had mold and mildew on the bathroom ceiling, walls, fold down seat, and the curtain in the shower. There was trash under the bed and one of the ac's.
The beds were very uncomfortable, you could feel the springs on all of the beds and sleep was hard to accomplish because you just couldn't get comfortable.
The sofa had stains and rips on it and the sofa bed had two sets of dirty sheets on it. The curtains had brown stuff on them and the door exit info did too. You had to man handle the door to open or close it and we were in a handicap accessible bathroom room. The entry/kitchen/sofa area smelled of urine and the bathroom smelled of mold.

There were issues with room cards that had us returning to the front desk 3 times to be able to access our room.

The carpets in rooms and hallways are stained and need cleaned badly along with many of the elevator landing mirrors. There was a broken window near the pool, and missing and damaged brick work on the front of the building.

The breakfast was not anything to write home about. The best part was the waffles. Other than that it was a pretty sad spread overall.

Would not recommend this location. They need to work on their property upkeep, better mattresses, and overall cleanliness.

Friends_and_family Family

4/10

Poor

14 Jul 2026

Robby

Property is nice but our room did not have hot water at the shower. We notified the front desk several times of the issue and were told they’d send maintenance but nobody ever came. On our last night, we found a cockroach in the kitchenette. I hope the owner sees this and addresses these issues for future guests.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Duane

The whole experience was good. No problems at all

Friends_and_family Family

8/10

Excellent

10 Jul 2026

jo lynne

The room was huge and comfortable, but... Our room was missing a few things like the toilet paper roll holder, an ice bucket and I believe a lot of the dishes in the kitchen area. Someone had broken a plug off in the light fixture which could be dangerous. My daughter found an eyelash stuck to her bed comforter. So lots of random weirdness.

As for the property, only one of the elevators is in working order. So you have to wait a long time. Other than that, there are lots of amenities. The location is easily accessible and great being one exit north of the outlet mall and right next to a Target and Academy Sports.

We did enjoy the stay as it felt like small apartment living for the two days we needed it.

Family_with_children

4/10

Poor

09 Jul 2026

Teela

This is by far the dirtiest Hilton I’ve ever stayed at. The entrance and welcome mat filthy, interior floors have huge stains on them, spills on baseboards and elevator landings. Upon arriving to our room, I found a fruit snack on the floor, a hair and piece of paper in one of the beds. A small bug crawled out of the light socket in the bathroom. Day 2 we had a spider on the ceiling. Maintenance never came so I had to move furniture to stand on it and kill it myself. One elevator cab was parked on the 4th floor our entire stay. Since there is no daily maid service I stopped by the front desk to ask for fresh towels and was given 3 pool towels. When I clarified the front desk attendant looked me in the eye and said oh no those are bath towels. If you’re looking for a large room for cheap this place is for you, but there has to be better options out there. You couldn’t pay me to stay at this location again.

Friends_and_family Family

4/10

Poor

09 Jul 2026

Rachel

Hotel in general and rooms needed to be fully cleaned. Not enough supplies for guests - sheets, blankets, towels, etc. Trash not emptied in common areas. Only one working elevator. Common restrooms broken.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Leesa

We stayed here because the overall reviews on Expedia were high, but those days are long past on current conditions and service. The building is a little worse from wear( carpet, walls around shower, etc). Two pieces of equipment in the gym were not working, and one of the breakfast sessions we tried to eat at was sorely missing food items, utensils, etc. The second morning breakfast was much better stocked and maintained. I would check other reviews on Google maps, yelp, for this place before considering a booking. We have stayed at this chain in other locations with better luck.

Family_with_children

10/10

Exceptional

08 Jul 2026

David

TV didn’t work. Was never addressed by staff when asked about it.

Business

6/10

Pleasant

06 Jul 2026

Long

C grade

Family_with_children

10/10

Exceptional

06 Jul 2026

Laura

Clean rooms & staff was really nice & helpful

Family

10/10

Exceptional

03 Jul 2026

REBECCA

Room was huge and clean! We will be staying here again anytime we come to San Marcos

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Yeraldin

excellente todo

Family_with_children

6/10

Pleasant

01 Jul 2026

Ruben

This hotel isn't completely run-down, but it's going downhill fast. The hallways were dirty, especially one where a dried spill ran nearly the entire length of the hallway and ended in what looked like a 12-14 inch puddle of dried, dirty liquid. It appeared to have been there for quite some time. I took pictures.

Our room was spacious, which was a plus, but it wasn't cleaned well. There was what looked like dried food on one wall, trash behind the bed next to the nightstand, and mold on the bathroom ceiling.

The complimentary breakfast wasn't worth eating. The sausage was decent, but the eggs were watery and tasted nothing like eggs. We asked for ketchup and were told they had run out. The waffle station was messy with spilled batter and used cups left behind. When I opened the brown sugar container, I found half of a bitten slice of bread inside. Coffee was acceptable.

The pool area had only two tables and four chairs, leaving nowhere to sit except the hot Texas concrete. The pool restroom was locked the entire time, and the exterior door back into the hotel had a broken card reader, forcing everyone to walk around to the main entrance.

Overall, not a good experience. The room size was the only real positive, but poor housekeeping, lack of maintenance, and neglected common areas mean I won't be staying here again.

Family_with_children

6/10

Pleasant

29 Jun 2026

Clifford

My room was clean but a friend was staying also and their room was not very clean at all. They got there at 3pm to check in and was told their room was not ready, it was still being cleaned, guess they forgot to clean it all the way. A couple of the people at the front desk were very lazy, meaning we asked for a few towels and they acted like they were being asked of so much. Breakfast was ok, now the lady taking care of the breakfast was just plain rude. Pool was fun for the kids but there was no shade and it only had 2 tables and 2 chairs out by the pool, one of the tables was broken. The best part of the stay was the fact that the shower had no cold water, it was so hot you could not take a shower. When I asked the gentleman at the desk he kinda acted like it was not his problem, i asked if we had to find another hotel to stay in so my grandkids could atleast take a bath ( after coming from Shclitterbauns) could they maybe help us out a little, he basically stated that if that's what I wanted to do that was on me, oh, and the grandkids feet were black from walking on the hallway carpet, it was pretty dirty also. Needless to say that was my first and will be my last stay at this Homewood Suites.

Family_with_children

6/10

Pleasant

28 Jun 2026

Stephanie

The rooms were very spacious!! But there were no extra pillows or towels. The carpets were a little dirty. The pullout couch had crumbs. The pillow case had mildew or mold stains on it.

Family_with_children

10/10

Exceptional

24 Jun 2026

Dara

Room was big and clean, enjoyed the stay.

Family_with_children

10/10

Exceptional

22 Jun 2026

Joe

Would stay again

Friends

4/10

Poor

15 Jun 2026

Sonia

El cuarto estaba amplio, el sillon estaba bastante incomodo, pasamos solo una noche y al despertar encontre que habia un insecto grandisimo en el respaldo de mi cama, mi esposo fue a resepcion a quejarse y nunca bos dieron la atencion de mandar a alguien para sacarlo o hacer algo al respecto.

6/10

Pleasant

14 Jun 2026

Tori

This hotel is just ok. A little dated and not the cleanest.

Friends_and_family Family

2/10

Poor

14 Jun 2026

keith

Tv was broken. Called down to see if we could switch rooms or have another tv brought up was informed that we could come to the lobby to watch tv. It was the NBA finals! Never use Hotels.com cause they wouldn’t help contact to property and in fact when I originally booked the hotel they switched the dates so I had to cancel the original booking which was no refundable but they sell you insurance so when their app picks Sunday not Saturday after you already picked Saturday! Hotel.com is trash and so is this hotel! Breakfast was empty as well! And they made no attempt to refill anything!

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Jose

Easy check in, friendly staff and clean room.

Partner

10/10

Exceptional

07 Jun 2026

Montie

The hotel was updated, clean and everything was in working order. The front desk staff were very friendly and helpful but had trouble restocking towels in a timely manner however when we really needed them they were delivered but took a while. They were out of a few breakfast items and when asked the staff seemed irritated and disinterested in helping. Overall the hotel was beautiful and comfortable and we’d definitely stay there again.

Family

2/10

Poor

06 Jun 2026

Kevin

Can't say anything need to speak with manager

2/10

Poor

06 Jun 2026

Timothy

The first room I was in a quarter of the tv had a permanent blue hue so I asked to have the tv swapped out, at first they said no problem, then stated they were getting new tv’s in the rooms by the end of the week. I asked to be switched to a room with a working TV. They switched me to a double queen room, no problem. The bed closest to the tv had a mattress protector on it and I sweat really bad because of it. I switched to the other bed and woke up the next morning covered in itchy red bumps! I immediately addressed the issue with the staff who moved me back to a king room with a blue tv. Staff claimed to have had a company come check the room for “activity” and allegedly found none. I’m literally covered in bed bug bites from the middle of my abdomen to my ankles. The second room works not lock from the interior by the latch, only the dead bolt. The main floor men’s bathroom soap dispenser and paper towel dispenser did not work also. I’ve never been so disappointed by a hotel in my life!

Self

2/10

Poor

05 Jun 2026

Kristen

Everywhere you look the room needs to be cleaned. The hallway floors are disgusting. Walls are nasty!

Friends_and_family Family

4/10

Poor

31 May 2026

Glenn

I will not stay here again

Family_with_children

6/10

Pleasant

30 May 2026

Blanca

The pool needed cleaning and all the carpets need to be changed out. They are completely stained and old. Wish house keeping would provide new towels daily and take trash and recycling out daily as well.

Family_with_children

10/10

Exceptional

28 May 2026

Alexander

Emma was great! She help accommodate my family by moving us to another room that was well maintained and clean!!

Friends_and_family Family

10/10

Exceptional

19 May 2026

Andrew

Good hotel to stay when visiting the college there.

Family

2/10

Poor

11 May 2026

Dipali

I am a Hilton Honors Member and have stayed in many Hilton hotels around the world. I have been pleasantly impressed with the service, rooms, and with my overall experience there. However, I did not have a pleasant experience with the San Macros Homewood Suites property. I prebooked on hotels.com and asked for a connecting room as I was staying with my friends. Not only was the room not connecting as I had previously requested, the room was nasty. It smelled horrible almost like the toilet/sewage. The toilet was stained and was not cleaned - the carpet was disgusting and the drain in the sink was not draining. When I told the reception desk staff about the issues, they were rude and didn't acknowledge my (customers) concern. Instead, he showed me attitude. Additionally, the breakfast buffet was disgusting and nothing was refilled - the Sunday breakfast closes at 10 and the kitchen staff started taking all the food away at 9:45 am. To top it off, the cleaning staff didn't make the beds or leave us fresh towels. My whole experience was absolutely horrible and I 100% do not recommend this hotel. Nasty and unkept property, rude staff and nasty rooms.

Friends_and_family Friends

10/10

Exceptional

09 May 2026

Amy

Great location, clean and friendly staff.

Family_with_children

10/10

Exceptional

06 May 2026

Leslie

Breakfast was fine. The facilities were pleasant

10/10

Exceptional

03 May 2026

Maria

Wasn't a fan of their breakfast but everything else was great. Rooms were extremely spacious. Loved the space and loved the amenities.

Friends_and_family Family

6/10

Pleasant

27 Apr 2026

JOSE

Room was fairly clean, however, there were still some play doh residues.
Blanket has a few stains as well as the sofa bed. Furniture may need some renovations and maintenance as drawers opened by themselves...

Family

10/10

Exceptional

20 Apr 2026

Amy

We enjoyed our stay. Staff was courteous and the place was very clean.

2/10

Poor

20 Apr 2026

LARRY

We stayed 3 nights and not one day did we receive housekeeping services, no extra towels, especially after requesting. Very dirty, lack of staff support and customer service. Very disappointing.

Partner

6/10

Pleasant

19 Apr 2026

Angela

The room was clean and roomy but the AC unit was leaking. The pillows are worthless and should be replaced. Breakfast was fine; kids enjoyed the waffles. It was not noisy in terms of highway sounds or partying but if anyone above you decides to walk around, you will hear every step. The location is good and convenient. Staff were friendly and helpful.

6/10

Pleasant

19 Apr 2026

Peggy

Room was a little musty and no hot water in 219 where my kids stayed, hubby and I stayed in 302 and water was scalding hot and room smelt awful!

Friends_and_family Family

2/10

Poor

14 Apr 2026

Brenda

We had a terrible experience at this hotel. First of all staff is not friendly. They made us feel like they were doing us a favor for anything we would ask for. The tv was not working we complained 3 times about it and nothing was done until the day after we checked in. We asked for towels at the front desk and they said they would take them and no one ever went. We went again to ask for the towels and they said front desk doesn’t keep towels here. We had to knock on the room where maintenance keeps their supplies to get towels. Over all we paid a very high daily fee to enjoy a relax stay and we didn’t. We will never be staying at this location again.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Cynthia

SO thankful for this hotel! After trying a different hotel out the first night, that was much less expensive, I realized that was a huge mistake. When coming here it was a BIG RELIEF! Staff were all. Polite. Our room was a double bed with a good out couch. It was HUGE. The beds were comfy. We all enjoyed it so nothing bad to say about this property. The breakfast was fine, we all found something to eat at it. The biscuits were really good. There was also a water bottle going station that I used a lot. Would definitely stay here again.

Family_with_children

4/10

Poor

12 Apr 2026

Daniel

The overall stay was disappointing due to cleanliness issues throughout the hotel. The rooms, common areas, and facilities did not meet expected standards, and it was clear that a more thorough cleaning was needed.

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Marybel

Las habitaciones son muy amplias y e sun hotel tranquilo , sin embargo le falta mantenimiento en general ya que tiene varios detalles y las alfombras tanto de pasillos como mobiliario en general necesita limpieza y desmanchado.
Si vas de compras la ubicación es muy buena, ideal para familias.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Maria

Hotel looks old and outdated. Carpet is filthy. My son found a trash at the side of his bed when we arrived. Food served during breakfast was ok. Not a lot of selection. Only 2 fruits were available and some are rotten. Won’t come back

Family_with_children

10/10

Exceptional

26 Mar 2026

Saul

Na

6/10

Pleasant

24 Mar 2026

Jeanette E

The kitchen was badly equipped 1 fork, 2 knives 2 spoons 1 pot. Decent appliances Great staff. Outdoor sitting area unkept, filthy unusable. Clean linen. Some parts of room looks as though never been cleaned. Did not use pool. Breakfast below average. Will not stay again.

Partner

4/10

Poor

22 Mar 2026

Cody

When we got to our room the sheets looked like they were dirty. I let the staff know and asked them to change the sheets. They made our beds but didnt change our sheets like requested.

Family_with_children

10/10

Exceptional

22 Mar 2026

Keila

♥️🙏👍

10/10

Exceptional

17 Mar 2026

Colette

Large room, kitchen, desk, two beds and a sofa sleeper all make this room fabulous for a family stay!

Family_with_children

10/10

Exceptional

16 Mar 2026

Christy

Great hotel located near just about everything. Very clean and very friendly staff

Self

4/10

Poor

16 Mar 2026

Shawn

Hotel could use a re-fresh. The cleaning products they use are very over powering and smack you in the face entering the hotel. The rooms smell the same way. You have to run the fans in the room to eliminate the strong smell. The pillows on the bed are flat. We had to stuff 3 pillows in a pillow case to make a regular size pillow. Very skimpy on linens. We had a 6 person room with only 3 bath towels. The shower water had 1 temperature, very hot! We had to fill the tub with water let it cool, then get in and shower with a cup. Water was too hot to use the shower head. Half the outlet plugs did not have power. The breakfast that comes with your room price was the worst I’ve ever had. We can down at 8:30 and everything was practically gone. No muffins, no bagels, no bread to make toast, no yogurt, no orange juice. You had a choice of a waffle, gross powered eggs, chorizo, banana, and 3 stale cereals. The woman running the kitchen area was not refilling any of the items. Even after we asked. I stayed in this hotel because I always thought that the Hilton name was a sign of quality. Boy was I wrong! I will never stay in a Hilton again.

Family_with_children

10/10

Exceptional

14 Mar 2026

Johalys

Great customer service at the service desk, room everything in good condition!! Hotel with a super location!!

8/10

Excellent

13 Mar 2026

ronald

It was fine.

Family

10/10

Exceptional

09 Mar 2026

Cinthya

Parking was safe, staff was super friendly. Had good breakfast. Room was clean did have some crumbs in the sofa bed and a stain on the sheet. But other than that it was a good stay.

Family_with_children

6/10

Pleasant

09 Mar 2026

Christian

Room needs deep cleaning, couch had stains and everything felt dirty or at least not clean. Breakfast was very simple, had to eat out due to selection being very limited.

Family_with_children

4/10

Poor

26 Feb 2026

margaret

I booked this room because the website stated that it contained a \"deep, soaking bathtub\" Not only was the tub the standard shallow tub, but the porcelain was chipped with sharp spots and the drain was rusty, dirty and did not close properly. The toilet handle was loose, making it difficult to flush.
There were only thin curtains on the windows, which faced a brightly lit parking lot and shopping center - it was difficult to sleep with all the light pollution in the room.
Upon arrival, I was also required to put down a $25 \"room deposit\", even though I had paid in full in advance. Though it was eventually refunded, I feel that I should have been advised of this upfront.

Self

6/10

Pleasant

15 Feb 2026

Chelsee

Room was clean but you can tell where they had to fill in paint in places and the tv wasn’t working. The plugs were overloaded the tv would turn off when we would plug our phone up to charge on the same wall but a different outlet. Great customer service clerk at the front desk and pretty good breakfast

10/10

Exceptional

09 Feb 2026

sharla

staff was courteous, room clean and bed was comfy. breakfast bar provided good options, location was great

Business

10/10

Exceptional

02 Feb 2026

Lori

Arrived after 3pm for check in and was placed in an upgraded room. The suite was very roomy and way more than expected. Clean.

Business_and_leisure Self

10/10

Exceptional

30 Jan 2026

Ty

Clean room, good staff.

10/10

Exceptional

30 Jan 2026

Samuel

Room was clean

Business Friends

8/10

Excellent

18 Jan 2026

Veronica

Food was disgusting. Cold powder eggs. Hash browns was not done. Only thing that was edible was the waffles. Not that many options. Only had coffee, waffles, yogurts doing our stay. Hospital food is better than this. Goos thing IHop was down the street.

Business

8/10

Excellent

18 Jan 2026

twilla

The room was excellent and the staff was great

Leisure Family

8/10

Excellent

18 Jan 2026

Kimberly

No complaints

2/10

Poor

15 Jan 2026

Angel

Staff was nice & friendly, breakfast was good. The beds were full of all types of hair, couch was stained, there was a dirty sock. We felt pretty disgusting sleeping there which sucks because the room itself was really nice & spacious.

Friends_and_family Family

8/10

Excellent

15 Jan 2026

Kennedy

Clean large room, easy access to highway and shops near by. Breakfast was meh but it was still complementary so it alright.

Leisure Friends

4/10

Poor

11 Jan 2026

Robert

The first room we were given was not secure. Looked like thedoor had been forced and poorly repaired. Could push door open with my shoulder. Couches were dirty and stained an had a weird smell.

2/10

Poor

11 Jan 2026

Nancy

Stayed for two nights and there was no hot water

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Alma

Room included a Sofa Bed which was handy because beds weren’t very roomy for hubby and I. Super happy for the fridge and microwave. Daughter loved the shampoo and conditioner. Wish they sold some to us. Not too noisy and were close to some stores and restaurants a plus

Business_and_leisure Family

2/10

Poor

09 Jan 2026

CHANG BYOM

Unacceptable Hygiene and Poor Service – Never Again (

I stayed at this hotel for nearly two weeks, from December 26th to January 8th, but my room was only cleaned twice during the entire stay.

When I inquired at the front desk, they informed me that rooms are typically cleaned every other day and can be done daily upon request. However, none of this was communicated to me during check-in. Furthermore, the front desk staff were not particularly friendly or welcoming.

The two cleaning services I did receive were appalling. The toilet was not cleaned at all, and the bed sheets were never changed. I had injured my finger and left bloodstains on the sheets, but even after the \"cleaning,\" the same stained sheets remained. In fact, the sheets were not changed once during my entire two-week stay. It seemed the housekeeping staff only straightened the duvet and replaced the towels before leaving.

I have stayed at over 200 hotels worldwide, and I have never encountered such a lack of basic hygiene and professional service. This was a highly disappointing experience.

Business Self

6/10

Pleasant

05 Jan 2026

Orlando

Room

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Matt

Room overall was in good condition. However, we had issues at check-in, issues with the sheets at 10pm after check-in, issues with the hairdryer.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Holly

Rooms were clean and staff is helpful.

10/10

Exceptional

03 Jan 2026

Kevin

Spotless room and excellent staff

Business_and_leisure Family

10/10

Exceptional

31 Dec 2025

Ruben

Breakfast end too early

Family

10/10

Exceptional

31 Dec 2025

Joseph

Helpful staff. Convenient access. Impeccable room prep

10/10

Exceptional

28 Dec 2025

John

Great stay staff made it enjoyable

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Ralph

Shower ceiling looked like it had mold on it, there was a hair stuck or on the ceiling (just plain disgusting), TV had a blue view, couch/futon was stained and also disgusting looking, had to call to complain about these issues, was given a different room the following day. Noise the first night coming from the top floor above us, u could hear all the footsteps, will not be staying there again in the future.

Family_with_children

10/10

Exceptional

22 Dec 2025

nathan

The suite was VERY spacious with all the amenities, including a microwave, dishwasher, refrigerator, coffee maker, plates, cups and silverware.

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Jessica

Room was clean, staff was friendly. Zero hot water the day we were supposed to checkout - finally got warm when we were walking out the door to leave.

Breakfast was subpar - no healthy options besides yoplait yogurt, no granola or fruit. Eggs were runny wet/soupy mixed with some type of meat. Would have preferred regular scrambled eggs by themselves.

10/10

Exceptional

20 Dec 2025

alejandra

Nice front desk and clean place!

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

Tinisha

Breakfast was not good

10/10

Exceptional

14 Dec 2025

Angie

Fast, easy check-in & clean

4/10

Poor

10 Dec 2025

Stephen

The TV picture was broken. Has a dark blue tent. Like it's going dead. Makes it virtually unwatchable. Surprised it wasn't noticed. Front desk was nice and offered a tech to come up for maintenance or swap. But all we want to do is go to sleep and not deal with this oversight. Wish the room would have been ready for us full paying customers. Disappointed.

Business_and_leisure Pet

4/10

Poor

06 Dec 2025

Carlos

Dirty furniture and carpet throughout the whole hotel, front desk lady at check in not very helpful or accommodating, breakfast below average.
Will not be staying here again!

Friends_and_family Family