Hilton Garden Inn Kuala Lumpur Jalan Tuanku AbdulR

6/10

Pleasant

11 Mar 2026

Fatemeh

There were gym and pool but there were hairs everywhere in the room

10/10

Exceptional

18 Feb 2026

Mohamed Shahid

Room was brilliant. Staff are nice.

Self

10/10

Exceptional

16 Feb 2026

Sid

Modern building. Available breakfast. Close to city downtown. Great price.

4/10

Poor

04 Feb 2026

Johnson

Staff:
The front desk staff were pleasant and welcoming. However, some of the kitchen staff during breakfast were less accommodating. I understand that the dining hall was busy, but the level of service could have been better.

Room:
We were told by the front desk that something special had been prepared in our room for our anniversary, but the only addition we noticed was extra towels folded into swans. Additionally, the room carpet had several noticeable stains, and the electrical outlets were loose, making it difficult to plug in devices as they would not stay in place.

Breakfast Experience:
The breakfast buffet was poorly managed. Plates ran out, and we had to wait for them to be replenished. The staff appeared disorganized, which added to the inconvenience during what was already a busy breakfast period.

4/10

Poor

03 Feb 2026

Phillip

The staff is great and are very friendly. The hotel is a dump. Rooms smell like smoke even though there is no smoking. They need to ozone the entire building. There were stains all over the carpet from the elevator to the room and the room carpet was disgusting. The bed was comfortable and the bathroom was clean. The breakfast was decent with high quality food. If the hotel didn’t smell like an ashtray it would get 4 or 5 stars easily.

Partner

10/10

Exceptional

30 Jan 2026

mohammed saheem

The staffs are very friendly especially FAJAR a very hard working staff and RASUL very nice staff who is a very hard working and an asset to HILTON GARDEN INN .. Room features need a new carpet , smart tv , grout in the bathroom needs to be cleaned as it was dirty. Shower glass needed extended as the water flows in the carpet. One of the room attendant female staff was very snobbish and very grumpy. The food quality needs to be improved not very tasty.

Leisure Partner

8/10

Excellent

20 Jan 2026

Abdul Ghani

Overall, unit is clean and comfortable. Breakfast is good with a wide selection to suit Asian and European taste.. Staff is friendly and responsive to your needs

Partner

10/10

Exceptional

14 Jan 2026

Dominique

My stay here was wonderful. I loved everything and the staff was also amazing!!!

Leisure Self

8/10

Excellent

05 Jan 2026

Khairul Khalil

Clean, refreshing and location 👌

Business_and_leisure

10/10

Exceptional

05 Jan 2026

Muhammed Arslan

Yes very much attentive and clean. Ashiq was very prompt and polite. Made efforts to keep our room clean and matched our requirements.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Vladimir

good breakfast,convenient location

2/10

Poor

04 Dec 2025

Derita

Room feels

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Roxanne

Friendly and helpful staff

10/10

Exceptional

02 Dec 2025

VIGNESH

Yes

Leisure Family

10/10

Exceptional

02 Dec 2025

Alan

The bed and the bedding are super, I sleep like baby!

Business

10/10

Exceptional

02 Dec 2025

RoxAnne

Staff was very friendly. Lots to do nearby

Leisure

2/10

Poor

25 Nov 2025

UMME

Never stay again

Leisure Friends

2/10

Poor

24 Nov 2025

Marie

The pros: all staff members were very polite. Water, teas, coffee, toothbrushes, toothpaste... were provided.

The cons: the carpet was dirty and housekeeping not once vacuumed. It took approx 9 hrs, after 3 calls to get toilet unclogged. The window view was not conducive to joy. The soap container remained empty after several cleaning days. The linen was not changed, as per spot on sheet that was still there. The front pillow became the back and the back the front. The bathroom floor was not mopped. The first day I had to request the wobbly, loose faucet be fixed. The clean face towels were left on the toilet grab bar...

My recommendation to the hotel is to train properly the cleaning crew. Handwashing is very important. Lack of sanitation and hygiene can cause guests to catch infectious diseases.

Hilton Garden Inn Kuala Lumpur Jalan Tuanku Rahman North, you can do better!!!

Leisure Family

10/10

Exceptional

13 Nov 2025

Angus

Staff were relaxed, pleasant and efficient and the room was spacious and spotless with all the necessary amenities.

Leisure Partner

10/10

Exceptional

12 Nov 2025

David

Yes but second day was terrible

Partner

10/10

Exceptional

11 Nov 2025

Chukwuemeka

Clean, friendly Staff, beautiful Breakfast variety

8/10

Excellent

10 Nov 2025

Ewa

Very clean. Fridge full of water. Coffee and tea delivered every day. Fresh towels every day.

Leisure Partner

8/10

Excellent

25 Oct 2025

Mahmood

Rooms need refurbishment. However, bed and pillows were excellent. Had a good sleep. Shower was also good.

Business Self

6/10

Pleasant

07 Oct 2025

Monday

Dodgy area but the reception staff really are helpful and professional. Breakfast buffet is reasonably decent and everything works or is fixed in five minutes.

6/10

Pleasant

29 Sep 2025

Forozan

From my bedroom I could hear other people’s voices from the walls, it would disrupt my sleep. I think it’s very important for walls to be sound proof.

Leisure Self

10/10

Exceptional

27 Sep 2025

Sharlet

I had wonderful stay

6/10

Pleasant

09 Sep 2025

Susan L

Carpet in room stained. Carpet outside tarpon and hallway to elevators appear dirty. Tv remote partially broken - instructions to operate tv inadequate. However staff are responsive and food adequate. Breakfast very good. Area around hotel old and in inviting. However, entrance to hotel welcoming and clean.

Leisure Self

8/10

Excellent

07 Sep 2025

Rama

Good value for the price. The hotel is strategically located near the Chow Kit Monorail station, with many local shops and eateries in the vicinity. Our room had an excellent, view of the Petronas Towers. The room was not that clean but was spacious with comfortable beds. The staff at the front desk was accommodating and helpful.
The North and South towers are two separate buildings with different facilities. We were bit frustrated going to the wrong building because of confusion.
The buffet style breakfast had a great variety of local and western cuisines.
Please note: Be careful when booking- south or north because the South tower has the rooftop pool, while the North has a gym.

Leisure Partner

8/10

Excellent

27 Aug 2025

Pei Yun

Downstairs Outside of the property, a lot of people there, it make me feel unsafe.

Business_and_leisure Partner

10/10

Exceptional

24 Aug 2025

Laeticia

Great hotel and service! I am personally very sensitive to moisture and the humidity level in my room felt above what I find to be comfortable. Only stayed 2 nights but overall great hotel.

Leisure Self

4/10

Poor

21 Aug 2025

Syed

This hotel washroom door lock is broken. So many times we stock up in washrooms. This and other reasons call so many times receptions.

Leisure Friends

6/10

Pleasant

10 Aug 2025

Rajan

Very dirty stained. carpets.

10/10

Exceptional

24 Jul 2025

Yunmi

Clean and nice staffs

Leisure Self

8/10

Excellent

15 Jul 2025

Nikhil

The property is good. I had booked a queen-size room, and it turned out very small.

Leisure Self

8/10

Excellent

22 Jun 2025

Morag

It was lovely here but the carpet in the room was stained so gave the first impression the room wasn't clean but it was very clean. The staff pleasant and helpful and cure amazing

Leisure

8/10

Excellent

17 Jun 2025

Suhailabbas

Hotel could use upgrades and a bit of rehab. Customer service was great and staff are very helpful

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

MM

Enjoyable stay with family. They catered to our requirements.

Friends_and_family Family

10/10

Exceptional

30 May 2025

ARNAV

Nice, friendly and conveniently located hotel.

Business Self

6/10

Pleasant

24 May 2025

SHAKUNTALA

Average hotel

Leisure Friends

8/10

Excellent

16 May 2025

Julius

The staff were incredible and place is in a shopping area

Business Self

8/10

Excellent

19 Apr 2025

Suman

Typical business hotel

Some good things about the property is that it is at a very prime location. You have very professional and courteous staffs to take care of you. Keep in mind that they have North and South property, but fortunately they are adjacent to each other.

Lobby area is very small and in other words it doesn't exist. Breakfast is just average and in half board plan you get additional dinner or lunch served by one main course ( fixed qty) and one dessert and not by a buffet meal.
Room is good sized with iron and ironing board, electronic locker, electric kettle, mini refrigerator, tv( only good English channel is vision Four). Bed curtain were average. Our twin towers view room was having a good view.
It is more a typical business hotel and not a luxury hotel.

Partner

8/10

Excellent

17 Apr 2025

Liban

Only carpet needs improvement

Business_and_leisure Self

10/10

Exceptional

13 Apr 2025

Ikram

Pleasant team.

Leisure Family_with_children

10/10

Exceptional

06 Apr 2025

Shahi Taphsir

Recommended

Business Self

10/10

Exceptional

05 Apr 2025

Margit

Nice hotel

Leisure Family

8/10

Excellent

05 Apr 2025

Margit

Far from everything

Leisure Family

8/10

Excellent

01 Apr 2025

Kevin

Great place to stay in KL! Close to train stations and is easy to get around the city. Staff was great, clean room, breakfast buffet was good!

8/10

Excellent

27 Mar 2025

Yan War

Clean and friendly hotel

It is very clean. The house keeping servive is great. The front desk is always ready to help. Breakfast can be improved in many ways. It's a nice stay overall.

Partner

6/10

Pleasant

26 Mar 2025

Shakuntala

We stayed at this holiday for 6 days and sought extension for 2 days in the same room, management was unable to give us same room. We moved to the next room , but air condition didn’t work in the new room.
We hardly slept first night in the new room as it was too hot and air condition not working. Next day they moved us to the room we intitallly stayed .

10/10

Exceptional

09 Mar 2025

Siew-Wan

Enjoyed my stay

Business Self

10/10

Exceptional

03 Mar 2025

DAZHONG

Wondful staying at this hotel.
Truly recommended

Friends_and_family Family

4/10

Poor

01 Feb 2025

Hetti

Terrible

I was disgusted with the state of the carpet
(Room 1612)so many heavy dirty stains and it is all over.
I would have checked out same time if I had planned to stay longer.
I challenge the hotel manager or the housekeeping manager take a look at the carpet.
My wife and I wore the slippers all the time because I didn’t want our feet to touch the floor.Thanks for the slippers they were very helpful.

Partner

10/10

Exceptional

13 Jan 2025

Heidi

Staff was great. Rooms were clean and comfortable

Leisure Partner

10/10

Exceptional

27 Dec 2024

Grace

The hotels ambience is perfect and the staff was exceptionally kind and considerate. Will definitely be back

Leisure Family_with_children

6/10

Pleasant

17 Dec 2024

Saradha

Below average compared to other hotel stays. Stained carpet, stained sheets, small rooms.

Leisure Partner

2/10

Poor

16 Dec 2024

Radek

Avoid! The most dirty hotel I have ever seen.

Absolutely discussing and dirty hotel. I can't believe it is Hilton! The room was very dirty - please see photos. No support from the hotel staff after multiple complaints. Even Hotels.com wasn't able to reach out to the manager - neither me in person in the hotel. I stayed for a week and I even offered to move to a different hotel if they would compensate the remain night. Zero answer - zero interest.

Self

6/10

Pleasant

11 Dec 2024

Geoffrey

Staff were friendly. Like the Rooftop25 Bar.

Leisure Self

8/10

Excellent

08 Dec 2024

Mohammed-Asiek

This hotel was really good. Whenever I needed anything i just text them through whatsapp and they help me out. Customer service was perfect and also the rooms and washroom was beautiful. Loved this hotel. Only small problem the AC wasn’t as strong as it should be. But overall it was a good stay.

Leisure Family

10/10

Exceptional

10 Nov 2024

Jelena

Evarything was excellent.
Pleasant, professional and helpful staff.
All recommendations.

Leisure Family

10/10

Exceptional

10 Nov 2024

Marcela

Excellent customer service

10/10

Exceptional

26 Oct 2024

Yeong

Everything is all good except the shower tower is not in a good shape, seems wore out over years. I am kind of surprised to see the tower in such a nice hotel.

Leisure Self

8/10

Excellent

24 Oct 2024

Vladimir

Staff and servises really good🙏🙏🙏

Leisure Family

10/10

Exceptional

23 Oct 2024

ARNAV

Great hotel at excellent price. Helpful staff.

Business Self

10/10

Exceptional

18 Oct 2024

Kaushik T

I got what I had requested Quiet, Higher Floor Room with View

Leisure Family

4/10

Poor

10 Oct 2024

Anna Krizel

Huge cockroach greeting us in the hallway. Dirty and stained carpets. Stains on the wall. Breakfast was terrible.

10/10

Exceptional

02 Oct 2024

AKHTAR RASHID

Beautiful view from the room

Self

6/10

Pleasant

29 Sep 2024

Noah

Staff was excellent, and it felt really comfortable. Also, it was a relatively easy walk to any of the nearby sites. Only issues I had were, one, the toilet kept having issues with flushing, and two, when I came back from my walk, my door had been left slightly open by the cleaning service, which was concerning.

Leisure Self

10/10

Exceptional

14 Sep 2024

ARNAV

Go to option in Central Area.

Business Self

8/10

Excellent

17 Aug 2024

Yi Xuan

clean and spacious room

8/10

Excellent

05 Aug 2024

John

Really nice view from my room and the rooftop recreation deck on the S tower. Nice breakfast buffet selection

Leisure Self

8/10

Excellent

26 Jul 2024

Hui

Near to LRT . Overall a positive experience, if there can be more machines in fitness center, that will be great!

Business Self

8/10

Excellent

24 Jul 2024

Vincent

The stay was good

Leisure Self

8/10

Excellent

23 Jul 2024

Phong

The hotel is okay, but room’s linens and rugs a little old. Short walking distance to night market.

Leisure Partner

8/10

Excellent

10 Jul 2024

Khawar

Overall it is good experience.

10/10

Exceptional

13 Jun 2024

Tiffany

Great staff friendly and heled me with my luggage, no problems

10/10

Exceptional

05 Jun 2024

Priyanka

Good

6/10

Pleasant

31 May 2024

AARON

Not ideal for business stay. Noisy from families playing along the corridor. Stale smell from the corridor carpet.

Business Family

10/10

Exceptional

29 May 2024

Pawel

Amazing.

Leisure Self

8/10

Excellent

18 May 2024

Bhakti

Overall good location, good staff and nice rooftop restaurant

Leisure Family

6/10

Pleasant

23 Apr 2024

Chi Wai

Flies in restaruant, breakfast without bread

Second time visit to the single room, spacious and quiet even facing the monorail. Good location and the roof top pool is still amazing. I tried the breakfast due to excellent reviews but very disappointment. Save your money on the breakfast. Little choice and very basic food. In the two breakfasts, there was no bread, an ordinary piece of bread is absent. Instead, there are big flies around the dinning areas. It seems no one care about the restaurant.

Self

10/10

Exceptional

18 Mar 2024

Sudhir

the hotel had a very friendly staff and had a wonderful view of the city

Business_and_leisure Partner

10/10

Exceptional

29 Feb 2024

Louis

This hotel location is close to MRT transit, market shopping and restaurants. We absolutely felt safe around the area.

8/10

Excellent

21 Feb 2024

Jodie

Spacious room. Lovely view of the Petronas Towers. Short walk to the train station. Our room did have a very stained carpet but overall, we had a nice stay.

Thank you to Abdullah the housekeeper who surprised us with towel swans for our anniversary. That was a sweet gesture :)

Leisure Partner

6/10

Pleasant

13 Feb 2024

Kyle

Nice staff and friendly housekeepers. The onsite self serve washer and dryer was very convenient. I like they provide guest with free water bottles everyday. Our room size was big and had strong air conditioning which was a plus. Although the rooms are getting old. Mold in the showers and in various places in the washroom. Shower head leaks a lot. Pillow cases were dirty on all 4 pillows we got. The carpet is very dirty in the room and in the hallways. Various mysterious red patches on the carpet in the room and in hallways. Breakfast food was nothing to be excited about. The surrounding area of the hotel is very run down. Overall for the price it was decent. Not somewhere to go for a nice stay, it is good for just a place to sleep.

Leisure Partner

2/10

Poor

03 Feb 2024

Omar

The hotel's photos on expedia are miss leading. The hotel is in a very bad area. The hotel has no lobby. The staff's service is terrible. We arrived and asked for someone to help with our luggage, they said we don't have this service. They had 2 groups at the hotel, so noisy groups. They used to come late at the night screaming. I cancelled my last 3 nights at the hotel, they didn't accept to refund our unused nights. They even wanted to charge me additional tax claiming that booking through expedia is with no taxes. I opened the email from expedia and showed them that my booking is paid with taxes and fees. I don't recommend this hotel to anyone. If you want to have a nice vacation specially with kids, book in different hotel.

Leisure Family_with_children

10/10

Exceptional

02 Feb 2024

Bibhu Prasad

Great stay

Stay was pleasant and excellent. The hotel is at a great location with public transport, cabs, shopping malls, eateries all within 5 minute walking distance. Property is well maintained. Rooms are cozy and comfy.

Friends_and_family Family

10/10

Exceptional

29 Jan 2024

Nathaniel

Short 3 night stay

Had a comfortable 3 night stay. Enjoying breakfast

Friends_and_family Friends

8/10

Excellent

27 Jan 2024

Kim

Good location . Staffs very friendly and helpful

Leisure Friends

10/10

Exceptional

22 Jan 2024

André

La chambre est grand et très confortable. L’air climatisé est efficace. Il y a de la moisissure et saletés accumulés Dans les coins des murs et à terre dans la douche. Super tranquille et 100% sécuritaire. Le buffet pour le déjeuner est complet avec beaucoup de choix

Partner

8/10

Excellent

20 Dec 2023

George

Reasonable price and clean

Leisure Friends

10/10

Exceptional

17 Dec 2023

Manju

Excellent Service and Staff

Leisure Family

2/10

Poor

07 Dec 2023

charles

Better options elsewhere

Having been transferred onto 3 different rooms after check in was a bit harrowing. We had to report 3 times, before it repaired, even tried to complain to the manager, still waiting to hear from him. The service did not have any street maps to give out, we asked the security guard how to get to Chinatown, he tpd to wait for a minute, never saw him again!!! They are using the Hilton name, but not giving the service you would expect from the Hilton brand

Partner

10/10

Exceptional

01 Dec 2023

Harlan

Very clean

8/10

Excellent

12 Nov 2023

Yeong

Overall was good but minus 1 star due to given room was different from the advertised/booked room and hotel didnt provide a hair dryer in the room

2/10

Poor

10 Nov 2023

Avtar

I paid for my breakfast double time, never got my preferred side and beds were to small.

Leisure Family

8/10

Excellent

09 Nov 2023

ATANU

Malaysia Hilton

The room was a bit small and meagerly furnished. However, as promised, the Petronas Towers were very much visible. Also the room was tidy, beds very comfortable and the bathroom was okay.
Overall it was nice considering very good breakfast. The staff was very efficient. At the last, Indian Hiltons are undoubtedly better.

Friends_and_family Family

10/10

Exceptional

28 Oct 2023

Monika

Excellent service

The stay was no hassle and pleasant. All the staffs were very helpful and friendly. The location was great & well-connected. Couldn't have asked for more. Thank you

Business Self

10/10

Exceptional

23 Oct 2023

Margret Jelanan

5-star services

Even though it was a 4-star hotel, surely it had a 5-star service.

Friends_and_family Family

8/10

Excellent

07 Sep 2023

Ruhano

Clean and comfortable room. Friendly, accommodating staff. Absolute value for money. Only improvement could be to leave an extra roll of toilet paper in the bathroom.

Leisure Self

8/10

Excellent

01 Sep 2023

David

Very clean. Good bed.