Name: Avisford Park Hotel
Address: Yapton Lane, Walberton, Arundel, BN18 0LS, GB

8/10

Excellent

25 Jun 2026

Raj

Room was clean Staff was helpful Breakfast was very good Outdoor look nice The only problem was that there was no fridge in the room and with that hot weather this was not helpful Also there was no lift and we had to carry our luggage upstairs We are all elderly one with heart problem This was not a help as we had to go up a lot I was very worried about my friend with heart problem

Friends_and_family Friends

4/10

Poor

28 May 2026

James

Beware of the room you are given. My wife, myself and my 2 kids (5 and 7) were given a room that only had 1 single bed and 1 double bed. Ended up pushing the beds together so the kids didn't fall out of bed. Terrible. I tried messaging the hotel prior to arriving to query this, but messages were not replied to.

Also, we stayed here last year (with a room that accommodated us), and the food last year was vastly superior. Pizza last year was rustic, and home made style. This year the pizza bases looked and tasted like ready made from Tesco. Really unpleasant.

Friends_and_family Family

6/10

Pleasant

27 May 2026

Philip

Needs modernizing for the price, book with hotel.com don't think you will get a room near everything

Self

4/10

Poor

25 May 2026

Roberta

Stayed here over the bank holiday as a family of 4. The hotel itself is nice and the outside space is green and relaxing.

However, we were given a very hot top-floor room during 28°C weather, with no air conditioning and windows that barely opened. The fan provided did not help and none of us could sleep. This room really should not have been given to a family in such hot weather in the first place.

At 2am we had to ask for another room, which meant moving tired children in the middle of the night and only getting a few hours of sleep. Staff at breakfast were also not very friendly.

Overall, a disappointing stay.

Family_with_children

6/10

Pleasant

25 May 2026

Anja

This was a really mixed stay. On arrival, we had a terrible lunch in the restaurant - took ages and food wasn't good - halloumi/chicken wings overcooked to point of being burnt, tired salad in chicken baguette, kids choice didn't resemble menu description etc. Had spa/golf booked so no time to order again/find alternative. We found alternative venue for dinner after this disappointing experience. Room was shabby and bathroom had mould around taps and door needed clean (lots of dirty splashmarks.) Bar/restaurant decor also very worn out. Outside terrace was lovely in evening sunshine. But, again, area felt unloved. However, on site spa treatments and breakfast were really, really good. Proximity to golf course, Arundel and coast also great.

Friends_and_family Family

4/10

Poor

24 May 2026

Barry

The staff were polite and helpful however this is my second visit and both rooms have been as equally disappointing. The hotel has great facilities such as pool/gym/golf course and is well located however the rooms are extremely tired and dated.

The trip was rounded off by noticing that my bathroom was covered in what looked like sick at shoulder height along one wall. This wasn’t noticed at check in or I would have requested a change of room.

The hotel is solely surviving on tradesman staying over with it location and parking, it’s in desperate need of a renovation and others in the area appear better value.

Business

10/10

Exceptional

20 May 2026

Varun Dev

Nice welcome, good breakfast, clean room

Partner

8/10

Excellent

09 May 2026

Glen

Really nice staff, very welcoming it’s looking a little tired now in communal areas and bathroom but lovely grounds to walk around.

Unfortunately our evening meal came out cold and then came back microwaved after sending it back.

Partner

4/10

Poor

07 May 2026

Lawrence

Was basic not even a thermostat for the room
Was told to turn the nob on radiator needs a full refurb travel lodge higher spec don’t do it

Self

2/10

Poor

26 Apr 2026

Lorraine

Dusty room in areas. Rubbish behind bedside cabinet. Couldn’t get to plug easily to charge my phone as it was behind the cabinet and when pulled out there was thick dust and rubbish behind it. No deep clean for a long time.
Dirty windows, old cobwebs around it. Pool was not in use so very disappointed as we had stayed there for this reason.

Partner

10/10

Exceptional

21 Apr 2026

Juliet

Plenty of parking and dog walks around the golf course

Partner

6/10

Pleasant

20 Apr 2026

Kevin

First appearances are good. The location is great. But everything is a bit tired. The hotel needs money spending on decoration, maintenance and a few more staff. Dinner service was glacially slow and the food quality was adequate, at best.

Business

10/10

Exceptional

12 Apr 2026

Stuart

We did not have breakfast so can't comment but hotel was lovely and clean and the cream tea was great

Partner

6/10

Pleasant

09 Apr 2026

Aaron

Really nice settling, lovely country side. Hotel itself is desperately in need of a refurbishment. It was a nice hotel fairly clean great staff. Just very run down. I would stay again and definitely hasn’t put me off

Self

6/10

Pleasant

04 Apr 2026

Faith

..

Family

8/10

Excellent

31 Mar 2026

Susan

Cooked food could have been hotter

Partner

6/10

Pleasant

08 Mar 2026

Kelly

The hotel is in DESPERATE need of refurbishment. It’s incredibly run-down. The carpets are in a state in the communal areas a bedrooms and the whole place just needs work - drafty windows, peeling paint, scruffy furniture. But the building is lovely, the rooms are spacious and they are SUPER welcoming of dogs. The fridge was missing from our room, and the swimming pool is also needing some work. The bar food is a lot of frozen stuff, and not very nice. Think Weatherspoons. Breakfast buffet is good though. So much potential there, grounds are wonderful. Location great. Just needs a good clean and decorating!

8/10

Excellent

23 Feb 2026

Simon

Clean room, good gym facilities, lovely grounds. Nice bar area and the restaurant was very good

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Michael

Room was not very good as in creaky floor very small tv and a very noisy fridge

Self

6/10

Pleasant

06 Feb 2026

Martin

We have used this hotel for many years when visiting family in the area. Could be our last stay however having been kept awake past midnight by other guests slamming doors and being generaly inconsiderate.

Partner

10/10

Exceptional

06 Feb 2026

Rebecca

Great stay, rooms where clean and staff were nice and helpful. I would definitely book again.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Andrew

The inside of the hotel didn't match the setting. The room we had did not reflect the price we paid and was very average and we would not book here again. On a more positive note, the food was good.

Partner

10/10

Exceptional

09 Jan 2026

Kirsty

Staff were amazing

Leisure Family

2/10

Poor

09 Jan 2026

Thomas

Only given one star cos you can’t give none, no hot water or heating, diabolical

10/10

Exceptional

14 Dec 2025

David

Lovely quiet room, friendly staff , and great food , I even went for a swim ,sauna and steam room
What a lovely night away

4/10

Poor

10 Dec 2025

Lawrence

First two rooms were not clean, the third Wes clean. Long wait for dinner. Parking was good. Staff tried to help when we told them the first and second rooms were no good.

Partner

10/10

Exceptional

08 Dec 2025

Susan

Yes every thing was very good x reception excellent xx

Leisure Friends

6/10

Pleasant

07 Dec 2025

Roy

Staff very good but room and corridors showing wear.Room had a few issues which would be easy to spot and deal with had the room service been more diligent. ( safe dead , smelly cupboard which had the second set of towels in, mixer tap for shower very scaled but still worked ,toilet not very clean and did not have a brush ,no usb charging which is nowadays unusual).

10/10

Exceptional

27 Nov 2025

Darren

Very nice hotel with friendly staff and good amenities

10/10

Exceptional

22 Nov 2025

CHRIS

Amazing satff. So friendly and helpful.

Business

8/10

Excellent

14 Oct 2025

Pam

I had a very pleasant stay in a well run hotel. It was great to find a hotel which professed to be dog friendly and really was dog friendly. I hope to have the opportunity to visit Avisford Park in the future

8/10

Excellent

13 Oct 2025

Scott

Very much enjoyed our short stay at Avisford. We picked it on value vs even premier inn and was pleasantly surprised at the facilities, we used the swimming pool, sauna and steam room.

We had a great breakfast in the morning.

The hotel has a quaint feel to it, beautiful grounds and it very pet friendly. We will definitely stay again.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Avelina

The first room we were given was not as nice and clean as the second one cos it was noisy and the coffee/tea supply tray is dirty/dusty seemed like not been touched for ages. The reception very kindly gave us another room which is very clean and more comfortable so had a lovely rest.

Partner

6/10

Pleasant

16 Sep 2025

Carolyn

Hotel facilities good but bedroom was not good

Room was not good, we have stayed in this hotel 6 times and this is the worst room that we have had. The room needs a complete overhaul. The staff on the other hand were very good and the cleaning was good but the carpet was so stained you couldn't make it look good.

Partner

6/10

Pleasant

01 Sep 2025

Kathrine

This property is really quite tired - in our room the wallpaper was peeling off the walls, there were a lot of scuff marks and general wear and tear that hadn't been 'maintained'.

The bed was very uncomfortable - it appeared to be a pull-out bed on wheels and even the slightest knock sent it wobbling. We had to move it because of a spider and the dust behind it made me gag.

I wouldn't recommend this place as a place to stay - we were only there for 1 night thankfully.

Staff were friendly and check in was good.

Leisure

8/10

Excellent

26 Aug 2025

Janice

Really nice hotel and very helpful staff. Just an overnight stop for us so didn’t get to use all facilities. The double room was fine but the bed was a little too firm for me. Plus the TV was temperamental, the bathroom extractor sounded like it was going to explode, the bathroom door didn’t actually close - not massive problems, just small details that give a bit of a tired view of things.
However, the health centre and pool were lovely. Nice restaurant- lovely pizzas and good value too. I would stay here again. The staff were friendly and helpful and the hotel and grounds are nice. Overall though the comfort didn’t match the expectations.

Friends_and_family Family

8/10

Excellent

25 Aug 2025

MARK

Could be better

The hotel looked better than it is ,old and passed its good days.staff friendly and helpful. Food good Overall stay ok

Friends_and_family Family

6/10

Pleasant

25 Aug 2025

Paul

Property needs to be updated. Holes in furniture, cracks on walls, squeaky floor boards but great surroundings and customer service. Gym and breakfast were good highlights

Leisure Family_with_children

4/10

Poor

24 Aug 2025

Roseanna

Dia

Dirty room, inadequate bedding, room refresh poor

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Sharon

Fabulous hotel, all staff were really helpful and friendly, it was impeccably clean, facilities were excellent. We went with our grandchildren and we all had an no amazing time.

Leisure Family_with_children

2/10

Poor

21 Aug 2025

Amanda

Room over party venue and very noisy!

A very unpleasant stay. Was booked for rest and relaxation with my 12 year old daughter, but the minute I checked us in, I was told that our room is above a wedding party hall and the loud music will be playing until midnight!! No rest or relaxation was had because it was so noisy and at times when the music was thumping, the whole room felt like it was moving along with the music. They said they couldn’t move me either. Main annoyance was why the wedding party guests were not staying over the wedding party side and guests like me staying over in the main part! Rubbish planning on the hotels behalf and they didn’t care!

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Sharon

Staff amazing, facilities a little dated but end of season so bound to be the case. We had our five year old grand daughter so outside games brilliant, pool brilliant and option to eat in hotel a great help. Good selection for breakfast

Leisure Family_with_children

6/10

Pleasant

06 Aug 2025

Ruth

Wonderful building, shame outside pool closed as this was why I returned here. I had a very good Sunday lunch, breakfasts were ok only.

I had a 2 bed suite, which smelled a bit musty. Very “tired” furniture and stained carpets. Windows had black mould on paintwork. Main bedroom once had access to balcony, this is now locked off, double doors in bad condition.

Pool facilities good inside. Pleasant staff throughout. However I wouldn’t stay here again, it was expensive, and very run-down.

Leisure Self

8/10

Excellent

06 Aug 2025

Jason

Could do with updating looking a little tired. On the plus side breakfast and staff were great.

Family_with_children

10/10

Exceptional

31 Jul 2025

John

Good hotel

Great staff, great location.
We stayed here to attend the Goodwood races.
We were looked after from start to finish with a friendly manner and great enthusiasm.
The facilities were very good and the restaurant offered good food at a reasonable price.

Partner

8/10

Excellent

30 Jul 2025

Diane

Special thanks to Izzy, Lily & Sara. The receptionist had a difficult client & handled it extremely well. you for your hospitality

10/10

Exceptional

17 Jul 2025

Derek

Avisford Park Hotel

Everything was excellent I hsvecno complsints

Self

4/10

Poor

06 Jul 2025

Verified traveler

Tired and no frills

The hotel looked rather tired decor wise. No robes or slippers in the room. No fridge or bottles of fresh water. Tea coffee facilities average. No luxury toiletries only a single bottle for showering/hair/body. Hotel contacted us 4 days before arrival to advise it was hosting a prom Friday and a wedding Saturday. We weren't disturbed by the functions at all, but though there were very few people in the restaurant, it took 20 mins before we were asked for any order, and others that sat down after us were, served before us. Our starters arrived a little while later but still no drinks. Then we had about 45-60 mins wait for our mains. Other tables sent food back. The staff did their best, but were understaffed due to the function. I had stomach problems the next morning, but carried on with our plans. However as the day wore on I felt worse, and symptoms of food poisoning began. I rushed back from where we were and spent the rest of the night being sick.
We left on Sunday morning, and I could only face having a cup of tea and dry toast for breakfast. It must have been the gammon I had on Friday night, as that was all I ate that day.
Other people were complaining about the dinner on Friday night too. No air con, either just a fan at the end of the bed on the dressing table. Also the shower was very dated being an attachment on the taps and was angled in an uncomfortable manner which made it tricky to stand up to wash yr hair. Not good
Overall it was clean, but nothing stylish.

Partner

8/10

Excellent

24 Jun 2025

Brian

Comfortable room with Super king bed

Leisure Family

4/10

Poor

24 Jun 2025

Mrs R P

Not enough space needs bathroom completely redone

Disappointed! This hotel is beautifully situated in lovely grounds but for several reasons the whole stay was spoilt! 1) I’d booked an accessible room and messaged requesting the room in the main building where we have stayed before. My message via hotels.com was not replied to.
2) on arriving at the hotel and wanting to check in our room was not ready and it was 25 minutes past check in time however we were given a complimentary drink while we waited and the receptionist was apologetic and looked after us and we’d been allocated a room in the garden annexe but we had stayed in the annexe before and thought that it would be okay.
The room was not very nice or very accessible for someone using a mobility scooter. Since our last visit an extra bed had been accommodated in the room where the small table a comfy chair had been. New curtains but no nets for privacy the small table and comfy chair had bed squeezed in another part of the room so the room was over furnished and felt very badly laid out. The fridge was not on but we managed to get it working! The sound on the BBC channel didn’t work the one time we wanted to watch it but as we didn’t really need it that was a minor inconvenience. Bed was comfortable if a little small for a disabled person and partner . The biggest disappointment was the state of the bathroom. It needs to be completely refurbished the bathroom door didn’t even lock, there were places the grouting was dirty, staining all round the base of the

Partner

10/10

Exceptional

23 Jun 2025

Lee

Great suite. Very sizable

Friends_and_family Friends

10/10

Exceptional

22 Jun 2025

Laura

Lovely hotel. Very friendly and helpful staff. Beds were comfortable and rooms nice and clean. Very spacious room too.

Self

8/10

Excellent

22 Jun 2025

Bobbie

Easy check-in, nice clean room and lovely restaurant with various food options!

Partner

6/10

Pleasant

20 Jun 2025

Tracy

Grounds very well kept,staff polite and helpful, bedroom noisy wirh other visitors coming and going but this is always a regular thing in hotels and unlikely avoidable.
Kettle wayw

2/10

Poor

12 Jun 2025

Adam

It was old and tired. Room spelt of smoke. And was too hot

Business

8/10

Excellent

29 May 2025

Mark

Nice bar and breakfast. Windows in room could do with an update though. Would book again though. Nice stay

Leisure Self

6/10

Pleasant

11 May 2025

Debbie

Very noisy late at night.

Leisure Partner

10/10

Exceptional

02 May 2025

Verified traveler

Great hotel, highly recommend

Great hotel, nice staff

8/10

Excellent

27 Apr 2025

Sian

Lovely but a bit creaky!

Lovely quaint country manor type hotel with lovely grounds and seating areas.

Nice food and drink selection and a fairly nice pool area.

Just the pillows - bring your own!

Friends_and_family Family

8/10

Excellent

20 Apr 2025

Jon

Perfect for a couple of nights stay. Stayed in one of the two bedroom suites & heard no outside noise at all which made for a good nights sleep. Buffet breakfast was good with plenty of options. Yes the hotel needs updating in some areas but I wouldn’t hesitate staying again.

Leisure Family

8/10

Excellent

07 Apr 2025

Sophie

For the price I paid I wasn't expecting the world, but I've stayed in similar hotels for lower prices and generally had much better experiences.

The room was very dusty and stuffy even with the fan on & window open, and the surroundings noisy due to the location of the room with various deliveries early in the morning. I was also kept awake from a neighbour's snoring all night so would question the quality of the walls! Tv seemed to have issues and kept cutting out which was annoying.

Experience outside the room was ok with friendly staff, good parking etc. so I hope my room was just a one-off bad and that the other rooms offer a more pleasant stay.

Business_and_leisure Self

8/10

Excellent

04 Apr 2025

Dominic

Had a really pleasant stay. Everyone was treating each other respectfully, I have read some bad reviews which is a shame. I'm definitely coming back

6/10

Pleasant

24 Mar 2025

Darren m

It was ok but floor in room made lots of noise when walking around in room

Partner

8/10

Excellent

09 Mar 2025

Verified traveler

Okay but dirty

The room was nice and the beds were comfortable. But our family room was over the laundry and at 6am they were draging metal trolleys in and out. Ans with a toddler this woke her after a late night traveling.
The bathroom was dirty,
The toilet had marks in it and there was thick dust behind the sink and sticky drip stains on the batbroom floor.
Other than this the stay was nice. Breakfast was lovely.
The pool and saunas were out of use which was disappointing.

Friends_and_family Family

6/10

Pleasant

02 Mar 2025

anthony

Not 4 star!

Hotel needs to be brought to its former self, but price was a fair reflection of facilities!breakfast was good, generally clean throughout and service was very good. Parking great, bed was terrible, like s board, and a stain on ceiling in room, that would have taken minimal to amend! Would i stay again, yes! Oh and tjenpool and steam room etc were not functioning!

Partner

8/10

Excellent

02 Mar 2025

Rhonda

Lovely location, friendly staff

Leisure Partner

8/10

Excellent

28 Feb 2025

Christopher

Good value, all the staff I engaged with were friendly and helpful. Breakfast was excellent - a well stocked buffet and the option to take away coffee.
Room was ok, not dirty but not as clean as it might have been and with a rather annoying fly for company - being honest it looked a little dated and in need of redecoration.
Having said that for a one night stay and at the price a better option than one of the alternative big chains

Leisure Self

6/10

Pleasant

23 Feb 2025

Peter

Nice stay but with a few downfalls

We arrived to a queue of disgruntled people who all had various complaints. When we checked in we were informed that the swimming pool was not in use as the roof had fallen into the pool. The reason we chose to stay so far outside of Brighton and at this hotel was due to having a pool so we could take the kids. No partial refund was offered and no attempt to make contact prior to our arrival to inform us. The room was large and well laid out with ample room for 4 of us. The beds are quite hard though so not the best night sleep. The over the bath shower is not very powerful but we were at the top of the hotel. The windows in the room where old fashioned sash style windows but there were quite a few cobwebs on the windows. The buffet breakfast was lovely and lots of choice, only criticism would be to use better brand of baked beans. The staff were all very nice and helpful through out our stay. Point of interest - there does not seem to be a room 217 or 237 within the hotel!

Friends_and_family Family

6/10

Pleasant

14 Feb 2025

Diana

Potential but desperately needs a refurb

Hotel has huge potential but is run down and tired. I wouldnt say this is a 4 star standard, more of a 3 star. Rooms are a decent size but in desperate need of a refurb. Chipped paint, old furniture etc.

Partner

8/10

Excellent

11 Feb 2025

Laurie

Good hotel, Chef needs training in allergens

nice Hotel, good value for the money, only disappointed in the restaurant messed up my gluten free food with mix up and spoilt the meal so would not eat there again.

Partner

10/10

Exceptional

09 Feb 2025

SONYA

Relaxing time

Lovely staff - attentive and helpful.
Ate in Cedar Restaurant in evening. Good selection and reasonable in terms of price. Fish had lots of bones and not fully cooked but everything else foodwise was great. Breakfast was amazing - so much choice and beautiful fresh fruit.

Partner

10/10

Exceptional

03 Feb 2025

Tracey

Excellent Accessible Room No 8

We booked 2 rooms, an accessible room and room with connecting room, no 8 & 6…. comfortable rooms with everything we needed. Lots of parking close by, great Full English breakfast and a super deal for our one night stay.

Friends_and_family Friends

8/10

Excellent

02 Feb 2025

Andrew

The room was a suite which was fine accept the bathroom was very tired and I would not let a room in this condition as it let the entire suite down

Partner

8/10

Excellent

26 Jan 2025

Sarah

Lovely staff and place just shame as we went for treatments but was not open. Big disappointment as it was for my daughters 18th :(

Leisure Family

4/10

Poor

19 Jan 2025

Charlie

Shower head was filthy and it was impossible to get a consistent temperature to actual shower. All the floor boards in the hallway were creaky so all throughout the night we could hear people walking through to their rooms, there was an event on and so the foot fall in the halls was higher than normal i suppose. The address link provided in the booking confirmation takes you about 1 mile away from the actual hotel. The rooms themselves were incredibly dated. And to top it off, the staff decided to start hoovering the corridors at 8:30am on a sunday morning.

Leisure Partner

8/10

Excellent

19 Jan 2025

Philip

Good breakfast and dogs can stay

Leisure Pet

6/10

Pleasant

17 Jan 2025

Verified traveler

Not worth the additional money

For a suite it was disappointing.
The bath in the bathroom was scratches and missing enamel, the boards around the basin were falling off and damaged, whilst everything in the room was unplugged and not ready to use.
Plus points were the room size and comfiness of the bed.
Disappointed that the TV are intentionally not connected to a network, so you can’t watch Netflix or amazon

Partner

2/10

Poor

13 Jan 2025

Frederick James

Very poor service, No staff available on several occasions at reception, bar and restaurant, needed to shout to get a receptionist from the back office, I’m assuming he was having his dinner as he was still chewing as he checked us in,
Room was small as was bathroom, but clean
Restaurant was a disaster, we felt sorry for the waitresses
Soup was cold and thick uneatable, my gammon was tough. Undercooked,
We did see other tables also complained with regards food quality
Lack of leadership very evident,cutting staffing is not the way to run a hotel

Partner

8/10

Excellent

12 Jan 2025

Verified traveler

good short break

booked a superior room, little bit tired and 'cosy'.
food good, staff polite and friendly, breakfasts excellent.

Partner

8/10

Excellent

12 Jan 2025

Hannah

Nice hotel

Lovely weekend away. The hotel is a little run down but still nice.
Taxi into Arundel are expensive £16 one way.

Partner

8/10

Excellent

10 Jan 2025

Maureen

Great service staff friendly and helpful

Nice stay easy to book , all staff friendly and welcoming, attended to requests

Breakfast ok, hot breakfast basic produce was bit cold, but good selection of pastries and hot and cold drinks

Partner

8/10

Excellent

09 Jan 2025

Matthew

Recommended

Pleasant place, good value for money.

Self

10/10

Exceptional

05 Jan 2025

Matt

Relaxing stay in grand hotel.

Very nice stay here at a gorgeous building. Friendly staff, immaculate grounds and very good facilities. We paid an excellent rate too and breakfast was nice and varied. We would stay again.

Partner

8/10

Excellent

03 Jan 2025

Ben

An older room in the hotel, was very hot with a very loud creaky floorboard set throughout

Friends_and_family Family

10/10

Exceptional

12 Dec 2024

Wendy

This hotel is huge. The main foyer is brand new and gorgeous with bar, restaurant and swimming facilities. The rest of the hotel is a bit older. The room is an okay place to stay. The sheets are clean and the bathroom usable. But the floors did feel perpetually dirty underfoot. It's worth the money to stay and I enjoyed the experience.

Leisure Self

8/10

Excellent

09 Dec 2024

Mrs S J

Great two nights at the hotel - staff are wonderful, restaurant was excellent

Friends_and_family Family

4/10

Poor

08 Dec 2024

David

Not again! … disappointing

Tired room decorations, noisy fan, light not working, slow dining service and heavily salted meal

Business

10/10

Exceptional

05 Dec 2024

Brendan

Had an overnight stay. Clean and comfortable. Quick check in and out. Beautiful Christmas decorations.

Leisure Self

6/10

Pleasant

19 Nov 2024

Verified traveler

Most expensive buffet breakfast ever !

Whilst the buffet breakfast had an extensive choice it was a extortionate price and it felt a bit neglected! We paid the cheaper rate in advance and at £15.99 a head it was not good! £18+ if you paid daily rate 😳
Clearance of used plates was a bit slow, but the staff were all pleasant and helpful when asked for refills. Buffet scrambled eggs were not nice and fried eggs that had sat for ages did not appeal.
We choose to eat other meals elsewhere as it was so pricey and not very appetising, if we were to spend that sort of money, I’d expect to feel we’d get great food freshly served and great waiter service and this did not feel available.
Room was comfortable had a good TV, but it felt it needed an update. Some net curtains on a ground floor room would have been nice.
We have stayed here before, when breakfast was included and eaten the bar food but then it was at a reasonable price.
Feels as if it wants to be five star but needs to update rooms and restaurant before this can be achieved.

Partner

6/10

Pleasant

21 Oct 2024

Verified traveler

Good value but dated

Room was good size, but bathroom dated/aged with signs of mould and needing repair. Sheets were dirty (looked like a foot print) but overall good value for money. Rooms could be better insulated as can hear everyone going down the corridor and they didn’t seem considerate of others

Partner

10/10

Exceptional

16 Oct 2024

Derek

Great. Mix up at first hotel was fully booked no room for me I confirmed a classic room booking so they put away near the weddings and reception are From my room to reception was 283 steps Quite a walk I can tell you
Otherwise fine

Self

8/10

Excellent

13 Oct 2024

A

Pleasantly surprised.

Excellent service, clean and comfortable and well equipped. While the communal areas, reception, bar and restaurant were fresh and well finished the upstairs corridors were a bit more tired and there were some creaky floorboards, but I was pleasantly surprised by how much we enjoyed our stay given some of the negative reviews.

Friends_and_family Family

8/10

Excellent

12 Oct 2024

Paul

Lovely hotel with attentive staff. Only issue is the floorboards creak badly

Leisure Partner

4/10

Poor

07 Oct 2024

David

We raised this with the staff at the hotel and requested a refund but were informed that we needed to complain first.

We requested a family room for us and our 17 month old granddaughter. The cot which we were provided with was broken and unusable so we had to move our granddaughter to the spare bed. Because of her age we pushed our bed across so she wouldn't fall. The mess under the bed was unbelievable - absolutely disgusting. There was also the matter of the builders around the hotel which we weren't made aware of in advance. All in all, not good at all. The staff themselves were helpful but it's a real pity that they couldn't resolve this at the time.

Leisure Family

6/10

Pleasant

28 Sep 2024

cheryl

Property needs a face lift. Reception staff very slow not really sure what they wher doing. However, they were very polite and apologetic.

Leisure

8/10

Excellent

17 Sep 2024

Verified traveler

Stayed 1 night in September 2024.
As a frequent traveller, I always ask hotels for a Ground Floor room, near to reception, as I have three heavy bags to carry. Usually this request is ignored, but on this occasion, the allocated room was ideal. Very helpful 👍
Good size room, nice breakfast selection. Lovely grounds.
Only downside was the bathroom had no heating, and was quite cold.
Overall, very pleased, and will book again.

Business Self

2/10

Poor

15 Sep 2024

Emily

Waited an hour for food totally wrong order food cold and way over cooked

4/10

Poor

15 Sep 2024

simon

Booked a room via Expedia got it at a great discount. Was attracted to this hotel due to this price saving and what the hotel had to offer. Can see why it was at a discount it’s right at the back and the room was tiny very dirty and the hotel is in general run down condition would not be happy paying full price at over £180 a night

Leisure Partner

6/10

Pleasant

14 Sep 2024

Claire

Disappointing

Always disappointed with the lack of staff at reception so always having to wait and wait every time I check in :-( The rooms are very tired but I know they are decorating throughout at the moment… but having a dirty toilet bowl is unacceptable. What a shame. The breakfast price is EXTORTIONATE too :-(

Self

8/10

Excellent

11 Sep 2024

pamela

I have absolutely no idea why this gorgeous hotel is getting so many bad reviews, I literally cannot fault it. The staff were so friendly and helpful, everywhere was spotless, the food was delicious especially the breakfast which was the best I’ve ever had in a hotel. The only downside was that the outdoor pool wasn’t open during our stay and that was one of the main reasons we booked so I wish this could’ve been communicated to us prior to our visit. Having said that I wouldn’t hesitate to return.

Friends_and_family Family