Name: Norfolk Arms
Address: High Street, 22, Arundel, BN18 9AB, GB

10/10

Exceptional

21 Jul 2026

Birgit

Perfect location. Comfortable, good value and friendly.

Self

10/10

Exceptional

12 Jul 2026

Cheryl

Lovely hotel, lots of character. Room spacious, very comfy bed. Norfolk Tap was great. Staff friendly and helpful

Partner

4/10

Poor

08 Jul 2026

Anthony

The attic rooms, which are expensive, are not fit for purpose in hot weather. No air-con, of course, but you can barely open the windows. The sun blasts on to the roof just above and creates an oven! The provided fan was little help. Very bad night's sleep. The unhelpful receptionist told me that the hot room was due to the heat. I asked if we could swap rooms, but he said the hotel was fully booked, despite a portable sign outside saying 'Rooms available tonight'.
Breakfast was very poor. Probably the worst I've had in a hotel for a long time.
I found a lot of the staff unhelpful, aloof and off-hand.
Foul-smelling paint pots had been left on the staircase, which were a tripping hazard.
We won't be going back.

Partner

10/10

Exceptional

03 Jul 2026

Marcia

Very nice historical inn with clean rooms, comfortable bed and hot shower. The central location is perfect for dining, visiting the local sites and shops.

Self

10/10

Exceptional

28 Jun 2026

Anthony

Warm friendly welcome in traditional hotel - fantastic location with plenty of walking / wildlife / views and places to eat & drink !

We will be back ..
Thank you

6/10

Pleasant

25 Jun 2026

Christine

This hotel is steeped in history- it is well located in Arundel but it is tired - had a annex room - immediately we walked into the corridor it smelled musty - the art work and the carpets old and tired.
Room - clean - not luxurious- functional- furniture old - beds clean and comfortable. There were notices to tell you that should you spill anything on the carpet then expect a £100 fine . Bathroom basic - shower worked ok - black mould around basin taps and basin was stained.
Convenient location- there is an overnight parking charge which we hadn’t expected. Bar was closed by 10pm.
Not good value for money

Partner

10/10

Exceptional

22 Jun 2026

James

Great hotel .. perfect location

Self

8/10

Excellent

19 Jun 2026

Travis

Amazing location in the heart of arundel and walking distance to the castle, all the local amenities in the town and to the train station, rooms were suitable.

Partner

8/10

Excellent

18 Jun 2026

Lisa

Excellent location within easy walking distance of train station, castle, cathedral, local shops and cafes/restaurants.

We watched the World Cup football in the Tap Bar downstairs. Staff were lovely and welcoming and the bar had a nice atmosphere and buzz to it.

5* for warmth and friendliness of staff and location. 3.5* for rooms - great for a night's stay and clean and comfortable. The complimentary biscuits and water were a nice touch.

Partner

10/10

Exceptional

15 Jun 2026

Mark

Considering the building was built in 1783, it's in remarkably good condition. The bedroom was modern, with all the amenities you'd expect. All the people that work there are great, but the wife and I spent time talking to Lara and Eddie in the bar - both lovely people. The food was nice, the drink prices reasonable, and the breakfast we had in the morning was very nice, and served by a very polite, friendly, and hard working young lady - who's name I didn't get. This was a spur-of-the- moment trip to Arundel. We like it there, so I'm hoping we'll make another visit soon.

Partner

10/10

Exceptional

14 Jun 2026

Anthony

Everything you would need in a hotel room. A heritage building comes with all the creaks, bangs and rumbles that you would expect!

Partner

8/10

Excellent

06 Jun 2026

Simon

Perfectly fine

Partner

10/10

Exceptional

20 May 2026

Kevin

No breakfast

Partner

10/10

Exceptional

19 May 2026

James

Super staff

Self

4/10

Poor

18 May 2026

jo

Contacted hotel prior to arrival to explain due to mobility difficulties I needed a ground floor room, charged extra £15 for this. Communal area to annexe very tired and in need of new carpet and paint. Room old fashioned which was fine,it was quaint, but not very clean and tiny bathroom. Lovely comfy bed. Overpriced because it is in the centre of Arundel with very little competition. Not wheelchair friendly

Partner

10/10

Exceptional

17 May 2026

Jason

An old unique property which needs some maintenance but we had a lovely stay. Only issue we had was that the shower basin was overfilling and had to turn the shower off to allow the water to drain.

Partner

10/10

Exceptional

17 May 2026

Mark

Hotel was clean and nicely decorated. Great location in centre of town.

Nice bar and seating area. Helpful and friendly staff. Would stay again

Partner

8/10

Excellent

14 May 2026

jayne

The hotel it’s self was very nice, well situated, the young man on reception was a bit moody I thought and not overly helpful

Partner

10/10

Exceptional

05 May 2026

Kashka

I loved the sitting room which had very interesting historical references. The bedroom was very clean and the bed comfortable. The hotel is in a great location. I took a drink from the Tap bar into the sitting room and relaxed after a busy day. I would definitely stay here again and will pass it on to anyone I know who wants to visit Arundel. The staff were all very friendly and welcoming.

Self

8/10

Excellent

05 May 2026

Elaine

The location of the Norfolk Arms in Arundel is great. Coffee shops, restaurants and the castle itself are all a short walk away. However, I can see that the rooms could get stuffy in the summer as the windows only open about 6 inches and there is noise as guests come and go from the rooms in the courtyard building.
The simple reason why I would not stay here again; the bed pillows are the worst I have ever seen in a hotel. They were hard and flat with minimal filling. I placed a sweater inside one of the pillow covers to use that night as no amount of fluffing did anything for what they provided.

Self

10/10

Exceptional

04 May 2026

Neil

Location is excellent, gated carpark small but worth the fee for me. Room was excellent (superior selected) with all facilities expected. Staff were excellent, a very professionally run place.

Partner

8/10

Excellent

03 May 2026

sean

Room clean breakfast lovely

8/10

Excellent

01 May 2026

David

The room just a bit dull…functional but dull.

Self

8/10

Excellent

27 Apr 2026

Lynette

Staff were amazing, breakfast was good, our shower leaked alot otherwise all good.

Family

8/10

Excellent

22 Apr 2026

Graham

Ideal location with car park

Partner

8/10

Excellent

21 Apr 2026

Andrew

Clean and tidy, but dated and showing it’s he now. A baby blue bathroom sink with cracked sink (rm 15) and firm bed detracted from the overall stay.

Self

10/10

Exceptional

21 Apr 2026

Clare

Great setting, extremely helpful and pleasant staff. Secure parking.

10/10

Exceptional

17 Apr 2026

James

Staff great and super clean

Self

8/10

Excellent

17 Apr 2026

Garry

A nice welcome at the Norfolk. The bar manager was particularly welcoming and informative. Clearly a professional who spoke to all with a positive and helpful attitude.

Partner

10/10

Exceptional

16 Apr 2026

Aga

Very nice English breakfast

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Marianne

Cosy bar and large lounge to relax.

10/10

Exceptional

11 Apr 2026

Kevin

Staff were

8/10

Excellent

07 Apr 2026

Ian

Quaint hotel in the centre of town. Good location for the castle and walks.. My room was in the main building. Room was a bit dated but clean and tidy with a proper walk in shower (a must for me) that was pretty decent for an old building. I didn’t have breakfast. Reception staff were friendly and helpful.

Self

8/10

Excellent

06 Apr 2026

Penny

Plenty of shops nearby. Excellent barman, very friendly and knowledgeable

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Patricia

Comfortable room

Friends_and_family Friends

8/10

Excellent

23 Mar 2026

Derek

Well situated in the centre of Arundel. Room was fine, with a comfortable bed. Excellent dinner and friendly staff. Hotel is in a very old building, parts of which are showing their age. Good value for an overnight stay and would use it again.

10/10

Exceptional

19 Mar 2026

James

Super place , beautiful area

Self

10/10

Exceptional

19 Mar 2026

David

the hotel was very clean. the staff could not do enough for you. ever thing was on your door step.

Partner

10/10

Exceptional

15 Mar 2026

Wayne

Great hotel in a great location. Breakfast selection was very good . Nice clean friendly hotel and pleasant staff

Friends

10/10

Exceptional

08 Mar 2026

Tammy

Check in was quick and efficient. We stayed on a Friday and were able to use the car park. Although we didn’t use the restaurant, we had a few drinks at the Norfolk tap which was lovely and staff great. We popped into the hotel for a nightcap and had a lovely chat to the night porter. Next time in Arundel, we will be sure to stay here again. A very positive experience

Partner

8/10

Excellent

08 Mar 2026

Karen

Good stay apart from breakfast. I had vegetarian, very greasy hash browns and vegi sausages were much. Partner had normal breakfast and had same issue with greasy hash browns and limp bacon.
The next morning we both just had toast.

Partner

10/10

Exceptional

06 Mar 2026

Kevin

Very nice room. Warm and comfortable.

Partner

8/10

Excellent

03 Mar 2026

Florence

Great location for visiting this stunning town.

Partner

8/10

Excellent

03 Mar 2026

Wayne

clean and friendly

Business

10/10

Exceptional

20 Feb 2026

Beth

The room we were in - number 7 - was gorgeous. Beautiful four poster bed and a huge bathroom.

Partner

10/10

Exceptional

18 Feb 2026

Katrina

Room was lovely and spacious. Staff were lovely. Beautiful village, well worth a visit.

10/10

Exceptional

15 Feb 2026

Paul

Television, hard line across it

Partner

8/10

Excellent

03 Feb 2026

Deborah

Staff were wonderful.
Hotel and room was lovely and clean.
Room was spacious, just a shame the room didn’t have a shower, however we were advised before arrival.
Would definitely stay again.
Thank you to all the staff for your hard work and your brilliant service

Partner

8/10

Excellent

31 Jan 2026

clare

The room was clean.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Ian

Every thing was clean and tidy

Partner

10/10

Exceptional

25 Jan 2026

Daren

Excellent
Great location and the rhe room was very spacious and very clean the staff are always friendly

Great

Partner

10/10

Exceptional

23 Jan 2026

John

Lovely large quality room with view of the castle. Comfy bed. Impressive hotel

Partner

10/10

Exceptional

19 Jan 2026

Thomas

Clean and spacious room

Self

8/10

Excellent

04 Jan 2026

Andrew

Room was nice and the staff were lovely

Leisure Family

6/10

Pleasant

04 Jan 2026

Cliff

Located in the loft room with low ceilings, which is fine as long your not taller than 6ft.
Electric Radiator was broken so was supplemented by a stand alone radiator, it was sufficient to warm the room.
The only issue was a loud fan noise above the Bathroom ceiling which switched on and off every half an hour throughout the night, which kept us awake 💤

Partner

6/10

Pleasant

30 Dec 2025

Joanne

The room was very dated. We appreciate that it’s an old building however the bathroom in particular needs updating.

Partner

8/10

Excellent

19 Dec 2025

Peter

Guy in reception could be friendlier

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

Philip

Easy check in. Team friendly and helpful. Room spacious and clean. Comfy bed. Great location in town. Tap room in hotel good for local ales. Will go again

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

James

Great room, well attended to. Helpful and friendly staff. Nice breakfast too.

Leisure Self

10/10

Exceptional

09 Dec 2025

David

Did not have Breakfast

Friends_and_family Family

8/10

Excellent

05 Dec 2025

EMMA

Lovely location, room was really nice. Only issue was the car park let me in but there were no spaces and then I had to work out how to get the code to get back out! But would highly recommend hotel

Leisure Friends

10/10

Exceptional

30 Nov 2025

Karen

Room clean and warm, good decor and good shower

Friends_and_family Friends

8/10

Excellent

24 Nov 2025

Peter

Big clean room, lovely reading room, tap room and bar.

Partner

10/10

Exceptional

08 Nov 2025

Stephen

Great room and hotel.

Partner

8/10

Excellent

03 Nov 2025

Teresa

Perfect location - castle, cathedral, museum and shops within easy walking distance. Staff very friendly and helpful. Bed comfortable. Tea and coffee making facilities in room always a plus! Carpark to the rear also a bonus. En suite shower room adequate, (plenty of hot water and good shower pressure), but a bit tired, and loo flush woefully poor. But it's an old and quirky building so........ Breakfast OK. Had 2 evening meals, very tasty and plenty of veg.

Leisure Partner

8/10

Excellent

31 Oct 2025

Heather

Nice clean room, staff at check in were friendly and helpful also the staff at breakfast.

Partner

10/10

Exceptional

27 Oct 2025

Magdalen

We loved the relaxed beautiful interior of the Inn.
The staff were so kind, friendly polite.
I would like to thank a Caroline who asked the kitchen to put 2 Sunday rost aside for us and as she left at the end of her shift on reception came into the sitting to tell us she had made sure we would have a rosy dinner that evening

Leisure Partner

10/10

Exceptional

23 Oct 2025

Lorraine

Arundel night away

Lovely find. Room clean and very comfortable. Value for money.
Conveniently located in a lovely area.

Partner

10/10

Exceptional

19 Oct 2025

Mary

We didnt opt for the breakfast but it had a lovely bar and was very central and convenient. We parked on the road just past the castle, just a few mins away.

Leisure Partner

8/10

Excellent

16 Oct 2025

Vickie

This may sound silly but the room we got did not match the picture. I was looking forward to the cute photo room and instead we were in the auxiliary section which was far more utilitarian. The place was clean and tidy and staff helpful for depositing our bags when we arrived early. The roast beef sunday dinner was plentiful and tasty. Not sure about the yorkshire pudding thing, would have preferred a roll.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Kerry

Loved the building. Something to see on every wall and in every corner. If charm and character is your thing, then visit this hotel. You will not be disappointed.

Business

8/10

Excellent

13 Oct 2025

Bruce

We requested and received ground floor rooms as there is no elevator on the property.
Check in was quick and easy and our room clean and well equipped with coffee/tea, iron, hair drier etc. Dining was not inexpensive but good qualty and plentiful.
The location is very central and a very short walk to restaurants and Arundel Castle.

6/10

Pleasant

12 Oct 2025

Everett

The room was not very clean, the staff were great in the office. The breakfast was ok. The bar was ok

Friends_and_family Friends

6/10

Pleasant

11 Oct 2025

Niki

It served its purpose for us.

Partner

10/10

Exceptional

09 Oct 2025

james

Superb breakfast. Wonderful traditional historic coaching inn next door to the magnificent Arundel Castle. Excellent shopping, for those who enjoy antiques and vintage furniture etc.

Leisure Self

8/10

Excellent

03 Oct 2025

Ann and Graham

Lovely room.

10/10

Exceptional

02 Oct 2025

Lisa

Wonderful stay in this historic hotel in the best location ever! Beautiful room and pleasant staff. Would definitely return when back in the area

Leisure Partner

10/10

Exceptional

28 Sep 2025

Penelope

The Norfolk Arms is placed in the heart of Arundel and with a warm welcome and lovely sitting-room, bar and dining-room together with everything on your doorstep it's a great place to stay. It's definitely a place you would look forward to visiting again.

Leisure Family

10/10

Exceptional

25 Sep 2025

Nancy

Very nice hotel, great location. Friendly staff.

Friends_and_family Family

8/10

Excellent

23 Sep 2025

Al

Old hotel so did not expect a lot of modern amenities. However, rooms were clean and comfortable, nice little bar. Unfortunately, restaurant closed at 5:00. No big deal as there were a lot of small restaurants very close by.

Leisure Friends

2/10

Poor

16 Sep 2025

David

Nice place and location but no internet or cell service (O2). Problem caused by burned out routers from a lightning strike one month before. Other business repaired their routers and we had to go there to get service.

Leisure Family

8/10

Excellent

31 Aug 2025

Karen

Beautiful old hotel in the heart of arundel. We loved the quirkiness of the rooms, the fact that you was right in the high street with all restaurants shops sights within walking distance. Such a great town to explore. Would highly recommend this hotel and the town.

Leisure Partner

8/10

Excellent

29 Aug 2025

Simon

Nice hotel

10/10

Exceptional

26 Aug 2025

Tom

Lovely old hotel in the heart of Arundel - nice room, so convenient and wonderful staff to keep it running! (Worth sorting your wifi though...)

10/10

Exceptional

25 Aug 2025

Craig

Norfolk Arms Hotel, Arundel, West Sussex
Stay: August Bank Holiday, 2025
Rating: 4.5/5 Stars
I stayed at the Norfolk Arms Hotel in Arundel as a solo traveler over the August Bank Holiday, 2025, to visit friends and enjoy the vibrant Arundel Festival. The hotel’s communication before my arrival was excellent—both Expedia and the hotel responded promptly to my parking inquiries with clear details, which made planning a breeze.
Check-in was a highlight; I arrived early, but the friendly receptionist stored my bags and encouraged me to explore the festival, letting me know I could return after 3pm. The warm welcome set a great tone. My room had a cozy small double bed that was very comfortable, with thoughtful touches like tea/coffee facilities, a hairdryer, and delicious biscuits. The bathroom suite, though older, was recently refreshed and spotlessly clean. I loved the natural hand wash, shower gel, shampoo, and body cream provided—such a nice touch!
I opted for breakfast across the road at the Motte & Bailey, which was fantastic, so I can’t comment on the hotel’s dining. The Norfolk Arms’ central location was perfect for festival events and visiting friends.
Overall, the Norfolk Arms offered a welcoming and comfortable stay, ideal for solo travelers or festival-goers. The attentive service and little extras made it memorable. I’d happily return and recommend it to anyone visiting Arundel!

Leisure Self

10/10

Exceptional

22 Aug 2025

Pauline

Happy to recommend

Having stayed at the Norfolk Arms multiple times, I’m happy to recommend. The location is excellent and rooms comfortable and clean.

Partner

10/10

Exceptional

16 Aug 2025

Ian

Another comfortable, convenient and good value stay at The Norfolk Arms following cricket at Arundel Castle.

Business_and_leisure Self

8/10

Excellent

07 Aug 2025

Verified traveler

Great stay

Great location and parking available. Helpful and friendly staff. Old hotel but well maintained and has lots of character. Lovely cosy room with a view of the castle. Limited selection of drinks at the bar but the lounge was comfortable with a relaxing atmosphere. Would stay again!

Partner

10/10

Exceptional

07 Aug 2025

Ian

Great value, central Arundel location and nice staff, good breakfast. Recommended.

Leisure Self

10/10

Exceptional

07 Aug 2025

Mark

Room was a good size & bed was comfy

Business_and_leisure Partner

8/10

Excellent

05 Aug 2025

Sally

Great place to stay, arrived a little late so had to go find food and the resturant in the hotel isn't open

Leisure Partner

10/10

Exceptional

25 Jul 2025

Andrew

Very happy

Our stay was fantastic from start to finish😀staff were polite and helpful,room was clean and tidy. We have recommended Norfolk Arms Hotel to our friends and they have already booked a stay with them👌

Partner

8/10

Excellent

24 Jul 2025

Verified traveler

Staff helped me sort a parking space inside for my bicycle. Evening check-in was unenthusastic - night porter for my 4.30 am check out was lovely.

Business

10/10

Exceptional

22 Jul 2025

Ian

Anniversary Stay

We enjoy coming to Arundel for the China Palace restaurant and this is our preferred hotel. They have been steadily improving and upgrading the hotel without spoiling its charm. Lovely place to stay and recommend it for a visit to Arundel.

Partner

10/10

Exceptional

20 Jul 2025

Becky

Perfect location. Nice lounge and indoor/ outdoor seating areas. Bartendars were very professional and also personable. Will return

Leisure Partner

10/10

Exceptional

23 Jun 2025

kevin

8 out of 10

Nice hotel, great location, friendly staff.
But restaurant not open on Sunday, could have advised us before we turned up.

Partner

6/10

Pleasant

19 Jun 2025

Tina

Not luxurious basic over priced

Room very basic. Bed big but was superking and was made up of two beds pushed together.which kept seperating.quilt to heavy .did not like fact notices telling not to take shampoo in bathroon home.also notice on reception not to take takeaway food in room.not everyone can affort to eat out when staying in hotel so prices should be reasonable. Also disoppointed that you had to pay for parking.and also told for a 50pound holding fee.i am a carerer my husband.dont get much money we saved for our ruby anniversary to stay for two nights we did not count on all this extra money to pay out.also toilet was hard to flus water from taps very slow comeing out.when i booked this hotel got impresstion was luxurious. But was disappointed. And over priced plus you should be able to eat takaway in your room.your on holiday so you should fill like your at home

Partner

8/10

Excellent

19 Jun 2025

Daren

Great hotel in an amazing central location

Partner

10/10

Exceptional

05 Jun 2025

Ming

Very helpful staff and lovely hotel, will come back with my family.