Name: Amberley Castle
Address: Nr Arundel, Arundel, BN18 9LT, GB

8/10

Excellent

26 Jul 2026

Andrew

We loved our stay. Wonderful location, staff were excellent but maybe a little understaffed. They genuinely wanted to do anything they could to make it a great stay.

8/10

Excellent

14 Jul 2026

Kendal

Beautiful rooms, beautiful grounds, staff was extremely friendly. Only downside was the service at all the meals was extremely disappointing. Unattententive, forgetful, and had to ask for drinks, food items, etc. 2 or 3 times on multiple occasions.

Family_with_children

10/10

Exceptional

13 Jul 2026

Craig

Great location and a stunning hotel worth a visit for sure!

Partner

10/10

Exceptional

13 Jul 2026

Emma

All good! Food was excellent.

Partner

6/10

Pleasant

24 Jun 2026

Raid

Historical property. Needs updating. Difficult stay in the summer with out air conditioning

Business Partner

10/10

Exceptional

05 Jun 2026

Kate

Beautiful hotel. Lovely room. Excellent included breakfast. The only negative was no WiFi. They said they had it but we could never get it so we had trouble contacting our families. We told them about it and they said they woukd fix it but never happened. Otherwise lovely stay.

Partner

10/10

Exceptional

13 May 2026

Caitlyn

Beautiful property and a wonderful dinner and breakfast. All of the staff were kind and helpful. A wonderful stay!

Partner

10/10

Exceptional

01 May 2026

William

This is a real castle, though the part that's occupied is not nearly as old as the original part, and it's been made into a luxurious hotel. There aren't many rooms, so it's quiet. The five-course dinner was one of the best meals we've ever enjoyed, and it was served expertly. Unfortunately we had to leave too early to partake of their breakfast, which was bound to be superb.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

John

Pleasant Staff

6/10

Pleasant

18 Jan 2026

Gemma

The rooms need some updated decor and someone to automatically bring milk and coffee refills etc rather than having to ask for it - we are the guests after all. No room service during our 2 night stay which I would also expect for the price. The dining room staff could be more attentive for evening service, and perhaps give more recommendations and advice on the a la carte menu and what to choose. Additionally, someone to greet you at the door of the restaurant rather than leaving you standing around not being sure to just take a seat yourself or not. The whole place has an odd atmosphere to it, and staff are possibly too discreet. Breakfasts were really nice though and it’s a nice little castle / village for a short wander. I’d spend close to 2k elsewhere in future though, and somewhere that has additional facilities - gym, pool etc.

Leisure Partner

10/10

Exceptional

16 Jan 2026

jayn

Ivan was just brilliant at sorting out an issue.
Cant praise him enough.

Partner

10/10

Exceptional

04 Jan 2026

Tony

Lovely stay

10/10

Exceptional

14 Nov 2025

Maurice

Unique location

10/10

Exceptional

16 Oct 2025

Max

Super experience backed by lovely and attentive staff and a comfortable room. Thanks to all the team at Amberley castle.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Christopher

Yes parking easy + service 5*

Leisure

10/10

Exceptional

05 Oct 2025

Sally

Wonderful stay at Amberley Castle, park on site, lovely staff, very friendly and helpful, food was very good, room lovely with a Dyson hairdryer and Nespresso coffee machine.
Would definitely visit again

Leisure Partner

10/10

Exceptional

01 Oct 2025

Steven

Awesome property. Lovely grounds, great rooms, fantastic food and superb service. We would thoroughly recommend staying here !

Leisure Partner

10/10

Exceptional

25 Sep 2025

Tracey

Parking was easy, staff friendly and food excellent. For us, we could have used a mini fridge.

Leisure Partner

10/10

Exceptional

23 Sep 2025

COURTLAND

I was there to critique the food for a five star accommodations. For a 900 year-old facility a castle in England I was pleased.

Business

10/10

Exceptional

22 Sep 2025

William

Exceptional property with great food and staff in a beautiful rural setting,

Leisure Partner

6/10

Pleasant

18 Aug 2025

Nick

Great hotel, and great surroundings. That said, service can be much improved. 1) Wifi in the room didn’t work and staff didn’t know how to fix it. They had to wait for their manager who would only be there the next day. 2) we had dinner in the restaurant and don’t think I’ve ever had a slower service… For example, took them 40mins to bring out the bread. For a 3 course meal, we were at the table for 3h.. Some people just left because they didn’t want to wait anymore. We complained and they waived the service charge. They need to look at their staffing levels/training.

Leisure Partner

8/10

Excellent

14 Aug 2025

Tessa

This was expensive for what it was, even for a castle stay. The room was nice, but not outstanding for the price. The staff were friendly, the bed was comfy, the grounds were cute. For what you pay, would be nice to receive complimentary drink of arrival or something. Don't do dinner here, so completely over priced (yes, I know you are paying more for a castle, but even then - we spent about $500AUD on a OK dinner, it was crazy!)

Leisure Partner

10/10

Exceptional

04 Aug 2025

Gayle

Great stay! Was upgraded to nicer room on arrival. Comfy beds, lux bathroom, tea/coffee and fresh baked cookies - heaven! Walked to Amberley Black Horse pub for drinks & snacks (and board games) then back to hotel for their 5 course tasting menu - most enjoyable!

Leisure Family

8/10

Excellent

04 Aug 2025

stephanie

We enjoyed the castle experience, but our room was by the front desk/lobby and we heard everything that was going on there until late and early in the morning. I paid additional for an extra bed which came as a cot, small, thin mattress, uncomfortable! The food however was the highlight of our stay, do stay for tea time and dinner it’s well worth it!

Leisure Family

10/10

Exceptional

28 Jul 2025

Verified traveler

Great stay

Amazing location, hotel set at a very high standard. Nice food and friendly staff.

Partner

10/10

Exceptional

23 Jun 2025

David

We stayed for one night in a standard room, which was very comfortable and spacious, with a view of the extensive grounds. The buildings and gardens are beautiful and the staff friendly and attentive. Our room was below a family room which unfortunately for us was occupied by children who jumped around and slammed doors until gone 1am, and I’m assuming it was the children! Not the hotel’s fault of course but noteworthy. Breakfast was good, served at the table. There were two waiters - a highly experienced man, who was excellent, and another one who was either very inexperienced or having a bad day. Coffee was brought full of grounds and had to be sent back, and my partner’s cooked breakfast was plonked on the table before she’d finished eating some porridge. Not the service I’d expected. Despite our experiences, I would still recommend Amberley Castle as a great place to stay as it oozes charm - and you’re unlikely to have kids bouncing around in the room above you, or meet that particular waiter.

Partner

8/10

Excellent

08 Jun 2025

Nick

Really lovely castle! Rooms are charming, grounds are lovely and the breakfast was nice. The TVs in the room were smart TVs but didn't work with the internet, and it would have been nice to have fridges in the rooms.

Leisure Partner

10/10

Exceptional

28 May 2025

Carol

This was a stay in a lovely castle! There are ruins on the property but it adds to the charm. The grounds are maintained beautifully, our room was gorgeous, comfortable and well appointed. The staff could not be more professional, thoughtful and helpful. We had a lovely dinner and delicious breakfast in the castle’s hall. This stay has been on my bucket list for many years and Amberley castle fulfilled it perfectly!

Leisure Partner

10/10

Exceptional

07 May 2025

Robert

Absolutely excellent. Everything was perfect and thoroughly enjoyable Thank you to all the staff

Leisure Family

10/10

Exceptional

23 Apr 2025

paul

All of it

Leisure Partner

8/10

Excellent

22 Apr 2025

Jennifer

A delightful castle. Easy parking. Very friendly and helpful staff. Room was very clean, with a huge bed and lots of toiletries and tea and coffee making facilities.
Unfortunately my stay was spoilt by the fact that I had a ground floor room and could hear the person ( probably a man) thumping around in the room above me. It went on both evenings and I even knew what time the person got out of bed in the morning and started thumping around before going to breakfast.

Leisure Self

10/10

Exceptional

13 Apr 2025

Kathleen

Neat small castle to stay in

Beautiful location, great staff and accommodations, wonderful breakfast with lots of choices. Loved the green juice! Easy walk to nearby small village with a high end provisions store and a restaurant the Black Horse. If not driving good access to taxi services and limited uber.

Partner

10/10

Exceptional

08 Apr 2025

Jennifer

Beautifully restored small historical castle. Lovely clean fresh rooms. Helpful staff.
Ideal for a visit to Arundel Castle which is about 5 miles away.

10/10

Exceptional

03 Mar 2025

Phillip

2nd visit to Amberley Castle and a wonderful place to stay and dine for a special occasion.

The service was excellent as was the ambience.

Leisure Friends

10/10

Exceptional

31 Jan 2025

Joshua

Amberly castle was beyond what i expected, the service , the room, staff, ect. If i ever go back to London i will definitely visit the castle again, it was a life time experience and will be remembered for ever, thank you Amberly

Business_and_leisure Partner

10/10

Exceptional

18 Nov 2024

Peter

Just an excellent place, food and service.

Leisure Partner

10/10

Exceptional

17 Nov 2024

Simon

Staying at a Castle has always been on my bucket list.
Grounds around the castle are well manicured.
Staff are great.
Very old school style comfort and service.
Bathroom facilities are modern.
Rooms are well appointed.
Its not cheap, but if you can afford it would recommend as a special occasion.

Leisure Partner

10/10

Exceptional

03 Oct 2024

Cathy

Beautiful Castle

Staying overnight at a castle has been on my bucket list for quite some time. My Amberley Castle stay did not disappoint. The accommodations were a perfect blend of 21st century comforts and a centuries-old castle. My son and I stayed for 2 nights and enjoyed our beautiful rooms and breathtaking grounds, along with impeccable service and delicious food. Every request to the staff was fulfilled cheerfully and efficiently.

Friends_and_family Family

10/10

Exceptional

26 Sep 2024

Yvonne

Amberley castle

Had a fantastic couple of days stay,would. Certainly recommend this lovely hotel

Partner

10/10

Exceptional

04 Sep 2024

SUSAN

The food, and wine selection, at the restaurant was amazing. The rooms are spacious and bright and the staff couldnt have been more helpful and friendly. Highly recommended this hotel!

Business_and_leisure Partner

8/10

Excellent

26 Jul 2024

Verified traveler

Castle is beautiful. Service needs a little improving especially at breakfast. Would have appreciated a buffet as well as the hot Ala carte items. Rooms were clean but could have used a little updating.

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

lester

Super friendly staff !! Outstanding food …

Leisure Partner

10/10

Exceptional

17 Jul 2024

Stuart

Checking-in was a little disjointed but thereafter everything was excellent - room and restaurant.

Leisure Partner

10/10

Exceptional

10 Jun 2024

Giselle

A Place Where History, Luxury, and Comfort Meet

If you want to be spoiled by amazing service and spectacular food, surrounded by history where famous bishops, kings, and queens stayed for 800 years, look no further. The village setting next door seems out of a fairly tale.

10/10

Exceptional

11 May 2024

Jennifer

If you are thinking about staying here, do yourself a favor and don't miss it.

Leisure Family

8/10

Excellent

06 May 2024

Stella

Fantastic experience. Quite and cosy.

Leisure Friends

10/10

Exceptional

16 Mar 2024

Peter

Lovely two night stay in Amberley

Two night stay, dined at a local pub in Amberley the first night and at the Hotel the second night. The service and food in the restaurant at breakfast and at dinner was excellent. The hotel staff I spoke to on the phone before arrival and all the staff came in contact with while there were polite, friendly and helpful.
The room was kept clean and tidy with tea and coffee replenished each day for duration of stay.Option of free daily newspaper explained at check in.

Partner

10/10

Exceptional

04 Mar 2024

Andy

This was a wonderful stay. The Castle is fascinating and all the staff, particularly Michael and Henny were so friendly and helpful. Can’t wait to go back.

Leisure

10/10

Exceptional

23 Feb 2024

John

Staff were incredibly helpful and the food was delicious.

Business_and_leisure Partner

10/10

Exceptional

29 Jan 2024

Matt

Stunningly beautiful place and village
The staff were wonderful, very polite and helpful from start to finish
Water pressure in room low, but never easy in a 1000 yr old castle!
Will definitely revisit

10/10

Exceptional

21 Jan 2024

Jayne

Castle experience

Staff were fantastic. Even when we did drop-off in the car. They came out to greet us and take our luggage in Direct explaining about the castle and showing us where the lounges were and breakfast room. Staff couldn’t do enough we like fresh milk they said they would bring it up for us Breakfast was amazing the chef was very good enjoyed sitting in the lounge in the evening, having drinks and a snack one comment. Shame you didn’t do burger and chips for a snack meal in the evening

Friends_and_family Family

10/10

Exceptional

14 Jan 2024

Matthew

Outstanding

A wonderful experience. The attention to detail in terms service and aesthetics was exceptional.

Partner

10/10

Exceptional

13 Nov 2023

Caroline

Wonderful

Absolutely beautiful stay, and the warmest welcome when we got there! Dean was fantastic.

Partner

10/10

Exceptional

29 Oct 2023

D

Weather was not good but the place was amazing.

Truly stunning castle.

Partner

10/10

Exceptional

29 Aug 2023

Peter

We enjoyed our stay at this unique historic castle property that has a character all of its own. The standard room we occupied was full of character with intruding roof beams, comfortable and well appointed. The staff were friendly and the service was excellent. It was our wedding anniversary and were made to feel special without the attention being excessive. We had a pleasurable and memorable stay.

Leisure Partner

10/10

Exceptional

20 Aug 2023

Charles

Lovely stay

We had the best time. The castle and grounds are stunning. They do absolutely everything to make things comfortable and provide such great service. Our room was spotless and beautiful. What a wonderful experience.

Partner

10/10

Exceptional

16 Aug 2023

Terri

Quiet and beautiful. Super friendly staff.
Got hot in the room and the fan provided was loud

10/10

Exceptional

13 Aug 2023

Peter

Superb renovation of an old castle. Brilliant food and great rooms

Leisure Partner

6/10

Pleasant

08 Aug 2023

John

For a premium Hotel the facilities were poor. If it had been less expensive it would have been fine, but they've clearly opted to go for the money no object customer, and for that they should do better. Our room was dark with almost no windows and poor lighting. The walk in shower looked great, but was in practice disapointing, and the room (again for the money) was in poor repair.

Leisure Partner

10/10

Exceptional

17 Jul 2023

Holly

Really friendly and helpful staff, beautiful location.

Leisure Partner

10/10

Exceptional

11 Jul 2023

Paul

fantastic service, delicious food ans lovely area.highly recommended.

Leisure Partner

10/10

Exceptional

09 Jul 2023

Linda

Beautiful hotel in immaculate setting

The Amberley Castle hotel is beautiful. The village is picture perfect and the location excellent for exploring. I have marked as excellent which in most ways it is. The room was beautiful. However maintenance of the room could be improved. One blind was faulty and needed a repair. The shower head needed fixing as dripped rather than sprayed and the shower glass moved so the floor got very wet when having a shower. Small things that did not spoil our stay but surprising nonetheless. Would however highly recommend.

Partner

8/10

Excellent

02 Jul 2023

Kevin

Somewhere different for you?

A very good experience. I would revisit.

Business Friends

10/10

Exceptional

23 Jun 2023

Margaret

FABULOUS!!!

Took my husband to celebrate our anniversary. It was a surprise and he had no idea where we were going. He was completely blown away as we pulled into the driveway and approached the portcullis. WOW! is about all he could manage to say. Everything about this hotel is just fabulous. Staff are lovely and couldn’t be more helpful. Our gatehouse suite was incredible, the gardens are stunning and breakfast was delicious. We didn’t want to leave. Thoroughly recommend this hotel if you are looking for somewhere really special and truly memorable.

Partner

10/10

Exceptional

08 May 2023

John

Picturesque Stay

Coming from the US, Napa has always been a bit of a getaway for me. So when I had the chance to take a weekend away from Central London and find some tranquility, Amberley Castle was the instant cure. What a gorgeous location. The castle was a sight to behold and the staff, the breakfast, dinner, you name it, it was absolutely sublime. The weather was not the best this particular weekend, but it didn't matter as the room was so nice and just the peace and quiet away from the city was really what was needed. What a treat for those that can book a room at Amberley Castle. Absolutely loved it here.

Partner

10/10

Exceptional

25 Apr 2023

Richard

Staff was excellent They did everything possible to make the stay nice.

Leisure Partner

10/10

Exceptional

30 Jan 2023

Javier

Wow! Just wow!

Leisure Partner

10/10

Exceptional

02 Jan 2023

Christine

Excellent cannot fault there is no bar though but several comfortable lounges where you can relax and have a drink.

Partner

8/10

Excellent

11 Dec 2022

Verified traveler

A Little Disappointing

A beautiful hotel and great staff for whom nothing was too much trouble, but ultimately disappointing. Although there was an extra electric radiator and an open gas fire in the room in addition to the central heating, the temperature never rose above 19ºC, regardless of the thermostat setting. The bathroom was even colder and the hot water temperature and pressure made bathing impossible and showering
Dinner in the restaurant was perfectly cooked and beautifully presented, but it was more style than substance – perfect for a special occasion but not, in my opinion, for every night dining.
My final gripe is with the 18 hole putting course. It has been sadly neglected and, when we visited, it was infested with weeds and unplayable.
In my view, this is a very nice hotel, with excellent staff, but with faults which should be addressed if it is to justify the ‘luxury’ description and prices.

Partner

10/10

Exceptional

10 Dec 2022

Alan

Catch up with mum

Wonderful place with fabulous staff. A real escape from it all!

Partner

10/10

Exceptional

30 Sep 2022

Donald

An exceptional unique property, with a remarkable General Manager Piers Vowles

Leisure Partner

10/10

Exceptional

25 Sep 2022

Marielena

Amazing

Leisure Family

10/10

Exceptional

01 Aug 2022

Verified traveler

My stay at Amberley castle

Very helpful staff, friendly and welcoming

Partner

10/10

Exceptional

24 Jul 2022

Andrew

Fantastic hotel. Lovely grounds and garden area. Fab room with an original fireplace.

Leisure Partner

10/10

Exceptional

11 Jul 2022

Harold

Historical and classical castle with modern amenities lead by professional and customer focused staff. Unique setting in southern England. Stayed here 29 years ago and still worthy of another stay.

Leisure Partner

10/10

Exceptional

06 Jun 2022

Stephen

Luxury weekend in old England.

The property was superb. It is an authentic piece of old England, exceptionally converted into a luxury hotel with very attentive staff.

Friends_and_family Family

10/10

Exceptional

05 Jun 2022

PAUL

Helpful and friendly staff and beautiful setting.

Leisure Partner

10/10

Exceptional

24 May 2022

J

Absolutely idyllic

Absolutely wonderful place. Lovely friendly staff. Beautiful gardens

10/10

Exceptional

13 Mar 2022

Steve

Absolutely beautiful setting and so peaceful. The staff were all very helpful and polite, even when they were very busy. We loved our stay and couldn’t recommend it enough. We will definitely be back - thank you so much!

Leisure Partner

8/10

Excellent

15 Oct 2021

Lap

Cosy room but lacked a bathroom door, which felt uncomfortable. Food was nice and friendly staff but a complaint wasn’t handled very well. Disappointed a top class hotel has no EV charge point. Beautiful location and stunning property.

Partner

8/10

Excellent

29 Oct 2020

Verified traveler

Our room was rather dark . Also very hot in the night and unable to control heating .
Our daughters room was not available until 5pm ( not 3 as advertised) which was probably due to extra Covid cleaning . It would be helpful to know this in advance to save time wasting . All the staff were lovely and extremely helpful.

Friends_and_family Family

10/10

Exceptional

28 Oct 2020

Verified traveler

Amberley Castle is a really special place. We loved exploring the grounds and Amberley village, and enjoyed the delicious afternoon tea. Room and castle in general very clean and felt very COVID secure.

Leisure Partner

8/10

Excellent

10 Oct 2020

Carole

We had a wonderful stay the staff were so helpful and welcoming. Our room was very pleasant. The food was delicious. The only slight disappointment was the menu was the same choice over two nights I’d three choices for starter main and dessert. My mum eat the same choice on consecutive nights. Apart from that we had a very pleasant stay and would return again.

Friends_and_family Family

10/10

Exceptional

29 Sep 2020

Sue

Great stay, fab service, good food, just what we needed in this crazy time.

Leisure Family

10/10

Exceptional

17 Sep 2020

Jane

Very pretty and peaceful surroundings, Afternoon tea is good.
Room (in cottage) was clean, with tea/coffee facilities, hair dryer and ironing board/iron.
Would suggest it needs a safe and mini fridge.
Breakfast is nice.

Leisure Partner

8/10

Excellent

12 Sep 2020

Ellalyn

The setting is amazing and, given the current Covid-19 pandemic the hotel was very clean and well-organised. The staff on the first day of the stay were really highly efficient and very welcoming. Unfortunately on the second day different staff were far less helpful and we did not receive items that were requested e.g. missing shower gel, courtesy newspaper and fresh milk for tea in the morning as the hotel does not provide the usual sachets so you have to ask for milk for the rooms which did not materialise. Breakfast was not such a good experience on the the second day with staff obviously struggling leaving us with nearly an hours wait for the main part of the breakfast - hence the lower rating. Overall though we had a very happy and relaxing time in lovely surroundings.

Leisure Partner

10/10

Exceptional

01 Aug 2020

Graham

Most pleasing

Spotlessly clean. Very friendly staff. Steeped in history.

Partner

10/10

Exceptional

18 Mar 2020

Sue

An idyllic stay

Beautiful hotel, lovely accommodation and food.

Partner

10/10

Exceptional

08 Mar 2020

Verified traveler

Characterful and beautiful: lovely grounds and helpful and attentive staff

Leisure Partner

10/10

Exceptional

29 Feb 2020

Dave

Definitely worth a visit

Lovely place to stay with lots of history. Extremely welcoming staff, very comfortable room and excellent service. Sadly the weather precluded looking around the grounds which I understand are lovely. Dinner menu quite short but was able to find 3 courses without much difficulty and the cooking was excellent - a very satisfying dinner. Wine list has bottles for all depths of pocket.

Partner

10/10

Exceptional

07 Jan 2020

Carla

Magical stay

Magnificent and uniquely beautiful place. So much to see. Food superb. Service excellent. Very polite and kind. The only tiny minus and it is not a problem at all, it was just the expectation of having a bath as described but it turned out that now the room had only a shower. A beautiful one, but it should really be updated on the description. We will be back for sure. Magical. It was a real treat to our senses in every respect. Thank you staff at Amberley

Partner

10/10

Exceptional

04 Jan 2020

Verified traveler

Post Christmas Treat

This is our second time staying at Amberley Castle where we got married twenty years ago.
It is always lovely to come back and visit and even better when we stay in the hotel. Upon arrival we were greeted by a very friendly and personable lady who showed us to our room. The rooms are very cosy with beds so comfortable it is a rench to get out of them!
We were very kindly upgraded this visit and while the room was beautiful we did miss having a bathtub in the bathroom.
The breakfast service is very slow - maybe taking a booking time or order from the guests the day before could speed up the process.
All in all we thoroughly enjoyed our stay and will be back next month.

Partner

10/10

Exceptional

15 Dec 2019

Verified traveler

The most beautiful place we have ever stayed, the staff were exceptional, kind, funny and couldn’t help you enough. The food was stunning. Couldn’t recommend this incredible place enough.

Leisure Partner

10/10

Exceptional

06 Dec 2019

Verified traveler

Great castle stay

Very nice and historic place. Bathroom was very cold in the winter due to there being no radiators in there, just some small heated towel rails. However, bedroom was warm and it is a very nice place. You really do feel like you are staying in a castle.

Self

10/10

Exceptional

04 Dec 2019

Teresa

One night stay

We stayed one night only, everything was lovely, the staff at reception were very friendly, the room was very comfortable, the hotel was dressed for Xmas which added to the charm even more. It is situated in a beautiful village with thatched cottages and lovely views to the South Downs. Although we did not have dinner in the hotel as we were meeting friends, breakfast was very good.It was an experience not to be missed, would like to have stayed longer.

Partner

10/10

Exceptional

03 Dec 2019

George

I just thought that the room ( Bodiam) was small for a superior room, as booked, although on being shown into the room I was told that I was upgraded?
There was a large mistake on my bill of about £180 extra which was deducted after I pointed it out but even then the receptionist could not get your printer to work!!

Partner

10/10

Exceptional

01 Dec 2019

Brent

Cozy Castle and Delicious Food

Such a fun experience staying in a castle. The welcome was warm and friendly. We had the Rye Room and it was the perfect size for two of us. Very cozy and comfortable. Such a unique room up at the top floor with the wooden beams showing. The afternoon tea and 8 course tasting dinner menu was incredible. Highly recommend.

Partner

4/10

Poor

19 Nov 2019

Verified traveler

Bad reception on arriving at the property. The sign leading to reception was not very clear at night and it took us a while to find it. On arriving at the door, we knock and shouted and called but the reception lady is busy with the phone and never tried to open door for us. Eventually someone from the kitchen heard it and opened the door for us. On entering the reception, the reception lady picked up another call and never gave us any attention. Is it more important to pick up the call again and again without greeting the guests in front of you?

Eventually when the lady was done with the call, the response was even more strange. Would expect a hi and sorry to keep u waiting. Instead, she behaves like why are we here and asked in very cold tone of whether we want to check in or. No smile no hi.

During dinner waiter said he would tell the manager on duty but the manager never came to say anything. This is just the way this hotel is treating its guests.

The hotel room is fine typical castle style. We are a bit unlucky as there is a big fly in the toilet. Also the tap has no hot water. But we don’t bother to report any more given the bad experiences so far.

My advice to anyone who wants to stay in the castle is to go to midland. Far better experience than here. Probably the coldest receptions have experienced anywhere in the world so far.

Last thing is on food. We ordered tasting menu and it is so so. Good service just the food is not high standard.

Leisure Partner

10/10

Exceptional

29 Oct 2019

Adam

Amazing location

Friends_and_family Family

10/10

Exceptional

24 Oct 2019

Bill

Awesome stay