Name: DoubleTree by Hilton Charleston Riverview
Address: 84 Ripley Point Drive, Charleston, 29407, US

4/10

Poor

17 Jul 2026

Barbara

Left a day early due to sewage smelling bar and dining g area, tv did not work, telephone in room did not work, and the gas line by the pool is could smell of gas was strong . At least they were not turned on or it was would be super dangerous. The personnel and manager were wonderful their hands were tied. I need a refund. It was very bad experience.

Partner

2/10

Poor

16 Jul 2026

Christopher

Our room had no hot water. When we said something to the staff, they said they would send someone to fix but never did. We only lasted one night of a 4 night stay because we needed hot water to shower. Since it was non refundable we are out 800.00 . Also they have sliding barn doors on the bathroom that are incredibly loud and couldn’t sleep because of the noise. I do not recommend this hotel at all.

Partner

6/10

Pleasant

14 Jul 2026

Steve

I was disappointed with this Double Tree stay. All prior Double Tree stays have been awesome. This one, not so much.
During this stay, the elevator was broken twice. Initially, immediately after check in, it was broken and I carried my bags to the 3rd floor. Then, 2 days later it was broken again.
Upon arrival in my room, I noticed the large ottoman was down right filthy, and the bathroom mirror frame was broken. I took pictures and notified the front desk thinking the ottoman would be clean, but it remained in the room during my entire stay, just as it was. I moved it to the corner of the room and put a towel over it in order to not look at it. When using the sink or shower, it had to be turned on 10 minutes prior to actually using it, just to have hot water.
So again, for a Premium & Full Service Hilton property, the stay at this location did not meet my expectations, which was disappointing.

Partner

10/10

Exceptional

03 Jul 2026

Deborah

Location was excellent to everywhere we wanted to go!

8/10

Excellent

03 Jul 2026

Susan

Loved the bar and Mark the bartender was very good.

Friends

10/10

Exceptional

02 Jul 2026

Ariel

Parking was Great, close to the Beach, Room service was nice and over all Great people and friendly to talk to! Had no problems stay was perfect!

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Bill

Very poorly managed and maintained

Partner

6/10

Pleasant

28 Jun 2026

Sherron

This hotel was not worth the price

Partner

6/10

Pleasant

27 Jun 2026

Bruce

I booked a room that supposedly had a view of the river. That was decidedly misleading, for only between some trees could you see a small patch of water. The rest of the view was a hotel next-door, and the wetland area that borders the river. The lobby felt like it was cooled by a “swamp cooler,“ not a central air-conditioning system. It was extremely uncomfortable. The pool itself is small and unattractively situated. A family using it found no towels, requested some as I stood at the front desk to register, and came back quite a while later still having received no towels. The room itself was OK, and one feature of the large television screen was SiriusXM music stations, which I thought was a nice touch. Though just outside of downtown, it was easy access, and there are some very cool things to check out in Charleston. The first restaurant we went to for lunch was called Ellis Fish Camp, was five minutes from the hotel, and really good, and also really quirky. Dinner was at a place a bit further away, but was unique and very good. That place is called SALTWATER COWBOYS, and has rooftop seating with a commanding view and incredible sunsets. The Fort Sumter tour was astounding, and the biggest surprise was the international African-American Museum, a place I had no interest in visiting, but was deeply moved and educated after having done so. It is a beautiful facility, and absolutely fascinating, as well as disturbing, sad, illuminating and inspiring. See it.

Family

10/10

Exceptional

26 Jun 2026

Lori

great option for visiting Charleston

6/10

Pleasant

25 Jun 2026

JAY

The bathroom barn door in our room didn’t work well and my wife injured herself trying to close it. The main room door also didn’t close without excessive force. The doors in the rooms should work, but otherwise the room was clean.

Family_with_children

4/10

Poor

24 Jun 2026

Diego

For a newer property it’s looks pretty poorly maintained, room smell was also too strong, housekeeping never came.

Friends

4/10

Poor

14 Jun 2026

Heather

Upon arrival everything looked ok and our room looked nice. We had been in the heat all day and just looking forward to getting showers and resting. Shower gel was completely empty, but front desk sent more quickly. Found several pubic hairs in the shower and hotel never acknowledged by message about that. TV was not a smart one and we were unable to screencast our phones so had to watch shows on our phones. Looking forward to sleeping in to be woken by very loud, repetitive noises beginning at 6 AM and continuing for more than 2 hours. Breakfast was not included. Very frustrating and disappointing stay. Would not recommend or return.

Family

10/10

Exceptional

08 Jun 2026

Penelope

Our room was spotless! The entire hotel was clean. The staff was extremely helpful. Breakfast was good. We highly recommend this hotel. And we will be back.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Christian

There isn't enough to justify complaining, but there also isn't enough to justify praise, hence the OKAY rating. Cost was too high for what was being offered, 10 years ago this would have been a $100 hotel stay, not $250, so the price went up but it's still a $100 hotel stay, take what you will from that.

Partner

4/10

Poor

07 Jun 2026

YELENA

The parking is on the lot outside and back of the hotel. No breakfast except for pay at the restaurant. Just go get you a decent brunch in the city

Partner

8/10

Excellent

06 Jun 2026

jOSEPH

The room was clean upon entering but the room was never serviced

Partner

4/10

Poor

06 Jun 2026

William

There was no hot water for over 24 hours. The desk staff seemed unconcerned and less than empathetic. The guest laundry facilities were out of order. We had been caught in a rainstorm, came back to no hot water, and no way to dry our clothes. The desk staff informed me there was nothing they could do. Not at all helpful.

The room was very nice but impractical. No towel racks in the bathroom except one. Could not hang clothes over shower because it went to the ceiling. Not very practical at all.
Breakfast staff was very nice.

Very disappointing 2 night stay at this hotel considering it was a Doubletree by Hilton.

Partner

4/10

Poor

06 Jun 2026

Brent

Hotel was not the cleanest, plus had too many dogs. Could only imagine that we were sleeping in a bed that had a dog sleeping in it previously as many owners allow dogs to sleep with them. Last, the shower water was ice cold. We told staff and nothing was done about it. Doubletree’s brand and standards have really plummeted over the years. Will never stay at a Doubletree again!

Partner

10/10

Exceptional

05 Jun 2026

brendon

Fantastic comfortable hotel. Lovely large rooms.

Partner

10/10

Exceptional

03 Jun 2026

kristine

Spacious room, polite helpful staff, perfect location,

Friends

10/10

Exceptional

27 May 2026

Jana

Everything was very nice. Staff was helpful. I would stay there ahain.

10/10

Exceptional

24 May 2026

Craig

Great location- friendly staff- very clean!

Family_with_children

6/10

Pleasant

20 May 2026

Dana

The staff at the DoubleTree were great. Very helpful. We got upgraded to a larger suite, but the suite appeared to have been recently renovated and not complete. There were no dressers and the closet was small. The bed was a little worn and sunk in some in the middle. The bar area had 2 TVs, but one was playing fairly loud music with inappropriate lyrics. The bartender disappeared numerous times and did not seem concerned with the cleanliness of the bar.
Morning breakfast was nice, biscuits were great. Unfortunately, they only had one person working to fill coffee, bring out extra food and cash people out. The poor woman working the breakfast was constantly busy and found it difficult to refill coffee or get us a check.
The site did have a vehicle to take you into town and the driver was very friendly and knowledgeable. Overall, we enjoyed our stay, but I just expected more from a DoubleTree hotel.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Derek

We had a great stay. Very polite and helpful staff and nice amenities

Partner

10/10

Exceptional

16 May 2026

Shea

Loved this hotel!

Business

10/10

Exceptional

04 May 2026

Mary

I did not eat breakfast. I do wish the hotel had coffee available 24/7

10/10

Exceptional

03 May 2026

Tiffany

Nice hotel. Room was clean. Comfortable bed.

Partner

2/10

Poor

01 May 2026

Brandon

Book through Expedia and when I arrived I found out that someone with a similar last name was given my room. So after about an hour at the front desk trying to figure out what happened with the attendant, and playing phone tag with Expedia they finally were able to give me a room but not the same type of room that I paid for. Mind you I arrived at 2am after a 10 hour drive. Then I requested a refund and they would not honor that either. The bed was plenty comfortable but the water pressure was low and the drains were slow to drain. Also housekeeping started knocking on my door at 8:30 in the morning and knocked on my door two more times before 11:00. I think they forgot to check out is at 11:00. Definitely the worst experience I've had at a DoubleTree by hilton. I would stay in the back of my car before I would stay at this hotel again

Self

6/10

Pleasant

25 Apr 2026

Dennis

Everything was ok

Partner

10/10

Exceptional

25 Apr 2026

Nancy

The hotel staff were amazing. Our room was spotless and location was great. They offer a shuttle to thr historic section from 5 to 10 for free! The breakfast should be free in my opinion but everything was great! Great staff!

Friends_and_family Family

6/10

Pleasant

22 Apr 2026

Janiece

The air control always reverted back to 67 even if we tried putting it on 71!!!

10/10

Exceptional

20 Apr 2026

Suzette

The breakfast menu was good.

Family

10/10

Exceptional

18 Apr 2026

Walker

Goos

10/10

Exceptional

17 Apr 2026

Barb

This is the perfect spot if you want to be close to downtown. Their shuttle runs until 10:30 at night. We used to to go to the Charleston Music hall for a concert. Perfect location.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Natalya

All was ok

8/10

Excellent

12 Apr 2026

Virginia

The buffet was not good. I arrived to the restaurant around 8:45 & told there was a buffet because the hotel was @ capacity & to help myself. The eggs were almost gone & I had to scape the bottom of the pan. Some items weren't available & I had to ask for napkins & silverware. If I had known before hand I could have made other plans. It was not worth $15.

Self

8/10

Excellent

12 Apr 2026

Kimberly

The breakfast was ok but not worth 15.00. Parking was ok as well .

Friends

8/10

Excellent

12 Apr 2026

Bonnie

Staff was wonderful, nice amenities such as a shuttle! Very disappointed with the fact there wasn’t complimentary coffee in the morning and to charge 3.00 for it!!!! It’s not that good

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Paul

Our DoubleTree stay was delightful. It took us a second to recognize that parking all the way in back was the most convenient option, then things were great.

Everthing was clean and well-kept, and we especially appreciated the layout of the king-bed room with the couch under the window.

4/10

Poor

10 Apr 2026

George

Room not available upon check-in, room was not cleaned properly, and beds were not made on a daily basis.

8/10

Excellent

06 Apr 2026

Mark

Beds were super comfy

10/10

Exceptional

05 Apr 2026

Karen

Delightful, comfortable, cleverly designed room. Will be back!

Partner

6/10

Pleasant

05 Apr 2026

Dawn

The room was clean but the person who checked us in acted like it was an inconvenience. The room was not very well stocked so we had to go down and ask for more then they had to find the coffee. I grabbed cups from down stairs. The shower had 3 strands of water coming out, I had to forcibly adjust it to get a shower. It was not a bad stay but the Double Tree I had stayed in just a couple of days earlier in a different state was cheaper more friendly and the room was well stocked and clean. It was hard to believe both of these are supposed to be the same.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

KRISTINA

It was a great location

4/10

Poor

31 Mar 2026

Andrew

Maybe it was just room 235. Safe is broken… I know how to use. Refrigerator we had fixed which they did. I wish the owner of the property would stay and shower in room 235. Starts out alright till the water becomes abruptly scalding. Generally needs major adjustments every minute. Now what really pissed us off was we arrived late Saturday and ate the Sunday buffet. Could have been better but was fine. The property owner decided to have1 staff present to keep up with all the food and drinks. Good luck with that. The cheap property owner now only offers menu items M-F. Great, except there is 1 waiter for 30+ puzzled people. I waited over an hour along with numerous other guest. What are they thinking? The waitress tried. Typical skeleton crew to make extra money. I’ve stayed at other Double Trees that performed much better. Oh, almost forgot, 2 bartenders for about 12 guest at night. Get rid of a bartender and hire some morning staff!! Don’t get me wrong, Nice people-decent property. Poor staffing decisions. If I was the owner I would be fixing some basic yet obvious issues.

Friends_and_family Family

4/10

Poor

22 Mar 2026

Corinne

I called the hotel months in advance and multiple times to inquire about early check in, because I was traveling for a bachelorette and we needed to surprise the bride with a decorated room. I was told to call back the morning of our reservation and then was told it was not promised. Upon arrival, we were not able to check in early and killed time until normal check in and were not even able to check in at 3:00pm for their normal check in, waiting until 5:00 after pushing several times insisting on being given a room. The staff was highly disorganized and majority unhelpful. I’ve never stayed at a Hilton like this, not providing water or cookies like a typical Hilton. Not offering any information on the hotel amenities or area. We waited so long to check in for the room to be cleaned and when I went to shower, the soap was completely empty in both of our rooms that I booked. I would never return to this hotel or recommend it.

10/10

Exceptional

13 Mar 2026

Tanner

Great stay, friendly staff

2/10

Poor

10 Mar 2026

Alicia

Really dirty room, disgusting stains, and roaches!

Partner

10/10

Exceptional

10 Mar 2026

Samin

Friendly staff, rooms were spacious.

Self

2/10

Poor

09 Mar 2026

Sridivya

Terrible terrible stay. The room had an awful smell.

2/10

Poor

02 Mar 2026

Eric

Room had no hot water to shower and the sink had little on no water when turned on. Informed the front desk and they said they would let maintenance know. Did not offer another room or any other suggestions. Never saw maintenance.

Partner

10/10

Exceptional

17 Feb 2026

Devin

Great hotel!!! Would stay over and over again. The rooms are modern, spacious and uniquely laid out. The staff was always friendly and quick to say hello. The bar is a nice touch and staff was very nice there as well. The drinks were stiff too. The pool area is clean and well kept. The beds are comfy and the pillows aren’t flat. I never tried the breakfast. Highly suggest.

10/10

Exceptional

11 Feb 2026

Gerald

Everything was clean and the staff was great

10/10

Exceptional

29 Jan 2026

Henry

Yes

Partner

6/10

Pleasant

28 Jan 2026

theresa

This booking clearly stated the it included free parking - one of the prior reasons we choose this location. During check in despite telling the clerk these were the terms of the booking, she repeatedly said we needed to pay for parking. I told the clerk this was our 4 th staff at this hotel this month and we have never paid for parking. Other than this, the hotel, location were good.

Business

10/10

Exceptional

24 Jan 2026

Stefan

Great location with easy and quick access to MUSC. Very clean and large room compared to others in the area.

Business Family

6/10

Pleasant

23 Jan 2026

Robert

Bathtub was damaged and no shower curtain liner. Should have glass doors to avoid mold and mildew

Business_and_leisure Family

10/10

Exceptional

22 Jan 2026

Tina

The staff at check-in & Check-out were very friendly & made the process easy.

Business

8/10

Excellent

21 Jan 2026

theresa

The check in service was great. The room is clean and comfortable. The free parking is wonderful to have. Unfortunately while we did not have internet most of our stay due to a cut cable per the staff.

Business

4/10

Poor

20 Jan 2026

Aileen

Some staff are approachable and welcoming and others not. I came in friday night to check in and i was standing at the front desk for like 10 mins and looking around for the staff.. no one was there but this lady was sitting close to the minibar section and looked at me… 10 mins passed by and that same lady stood and walked up to me.. she was THE staff but not sure why she didnt say anything that she would be helping me pretty soon… maybe she was on break or busy??? But at least acknowledge me that someone will be helping me in a few minutes and not just ignore my presence. Anyways, it was really weird.

Business_and_leisure

4/10

Poor

19 Jan 2026

Connor

The staff was unfriendly for most of our stay.

10/10

Exceptional

17 Jan 2026

Alicia

I love staying here. Easy access to downtown. Cheapest parking without having to fight for parking or walk far. Restaurant and bar located on premises. Dog friendly and you get a free yummy warm cookie at check in!

Pet

6/10

Pleasant

12 Jan 2026

Justin

Clean rooms, quiet location, friendly staff.

10/10

Exceptional

07 Jan 2026

Stephanie

nice room and very clean. great location.

Leisure Partner

2/10

Poor

05 Jan 2026

Frank

The entrance smelled like we were in a dog kennel. It smelled like dogs in the room as well. 2 rooms down from us, a guest left their dog alone in their room. The dog was barking for over an hour. IU called down to the front desk and was told that they can't do anything since they are a \" pet friendly' place. I asked her if they were also a \" human friendly\" place and she hung up on me. Instead of addressing the noise, we had to pack our belongings to move to a different room. We then met with Noah Bell, manager of this location the next morning. He apologized and promised us 50,000 Hilton Honor points. He only gave us 20,000 pts. I have left him 3 messages and 2 emails. None have been answered.

Leisure Partner

8/10

Excellent

05 Jan 2026

Margaret

Front desk receptionist, Africa was incredibly helpful and professional. Room was clean and layout was great for lounging and working

Friends_and_family Family

4/10

Poor

02 Jan 2026

Alicia

Beware: as they do not honor Expedias claim of free self parking and the manager was happy to give absolutely 0 care about it! As if that’s not her job.

The self parking is not expensive, it’s just the principle.

Have a good day!

10/10

Exceptional

01 Jan 2026

Carrie

Staff were gracious professional and sweet.

Leisure Family

2/10

Poor

30 Dec 2025

Misty

It was nasty, no cleaned my room, dogs barking all night,

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Emny

Me encantó la barra que tienen dentro del hotel con muchos tragos preparados, bien cómoda la habitación, y muy funcional con ventas de lo más necesitaría dentro del hotel y también la comida estaba rica!

10/10

Exceptional

23 Dec 2025

Angela

Wonderful stay. Sterling at the front desk was Amazing. He was very kind and helpful. I definitely recommend this hotel to anyone visiting Charleston.

10/10

Exceptional

19 Dec 2025

Curtis

Nice room, clean, great time

10/10

Exceptional

16 Dec 2025

Kathleen

Room was spotless and clean. Very comfortable. Staff was very friendly, checked on us every day.

10/10

Exceptional

07 Dec 2025

William

Breakfast was good, but I was charged $15 for it.
It was not free.
I did report about a carpet stain that was clean by the next morning.

Leisure Family

8/10

Excellent

07 Dec 2025

Jeremy

Nice

10/10

Exceptional

05 Dec 2025

Dennie

All was superb

Leisure Partner

10/10

Exceptional

01 Dec 2025

Shawn

Staff was great

Leisure Family

2/10

Poor

01 Dec 2025

Melissa

Laundry was broken, parking lot was full, door didn’t lock to my room.

Leisure Partner

6/10

Pleasant

24 Nov 2025

Deanna

The room door wouldn't latch completely by itself, and you had to fight and lift it to latch for the key card lock to activate also. The room itself was ok and clean. The bathroom door wouldn't close correctly, and would slide past the stopping point and leave a big gap. The shower water would leak out onto the floor every time, but we had extra towels to handle it. The smell in the room would sometimes get really bad and seemed to be coming from the plumbing, but this seemed to be an issue around the city and not just the building though. The front desk staff was nice, but it appeared other staff were afraid to talk or answer questions. The breakfast was not free, but the staff didn't approach you to ask you for your room number, and didn't explain how you were supposed to pay for it. Even with the inconveniences, it wasnt a bad place and it was a good location for seeing things around town.

Partner

10/10

Exceptional

15 Nov 2025

Deborah

The staff was extremely nice. The hotel shuttle service was great

Friends_and_family Friends

4/10

Poor

12 Nov 2025

Scott

Room was ok but nothing worked in the hotel. Cash register was down, was out of almost everything at the barr and didn't serve dinner for 2 out of 3 days. Bartender was rude and inattentive. Would not recommend this hotel knowing there are many other options. I've not given a bad review before this but I felt compelled to let others know.

Partner

8/10

Excellent

08 Nov 2025

John

Clean room and courteous staff, however the APPS on the TV wouldn't work and it took forever for our breakfast to arrive, taking at least 30 minutes after ordering. The waitress was apologetic and thanked cus for patience or I would have rated lower.

Leisure Partner

10/10

Exceptional

07 Nov 2025

John

Room was nice and quiet. Staff at restaurant was over and above spectacular! Great to work with people that seem to love their job!

Business Self

8/10

Excellent

05 Nov 2025

james

The property was fine. However the coffee maker had to replaced. The room was the last to be made up when I returned mid afternoon so declined the service.
Expedia failed to notify the hotel of my arrival date was delayed by one day. Fortunately the management
recovered and notified Expedia. Expedia charge $147.01 for the change.

Business Family

6/10

Pleasant

03 Nov 2025

Lori

Hot water for shower had no pressure and when we turned on the heater it made a loud continuous noise

Partner

10/10

Exceptional

02 Nov 2025

Kathleen

Staff very nice

10/10

Exceptional

31 Oct 2025

Alicia

Staff has been great. Location is amazing.

8/10

Excellent

24 Oct 2025

Amy

The place was clean and the staff was nice. Had to pay for breakfast and even after purchasing through Expedia a drink was not included and still was a charge on the bill. Charges for our room was placed on the incorrect bank card and after leaving a message for the manager in charge of that we never got called back. On a better note the suite was spacious and clean.

Leisure Partner

6/10

Pleasant

17 Oct 2025

Lisa

Comfortable bed and clean bathroom. The carpet looked worn and dirty. Walls were marked up. The marsh smell came out of nowhere and smelled like a sewer break. Would not stay there again.

Leisure

6/10

Pleasant

16 Oct 2025

Michael

Staff was not the friendliest, but not completely rude. When I arrived it was not busy, I was just asked for my name and ID. I was then given my room key but had to ask what room I was in and how to get to it. Oh, i was asked for my license plate number but never directed to where i could and couldn't park. Not very personable or interested in the guest. Nice hotel but was lacking the staff to match. Felt like they use to be TSA employees. I had some minor issues with the room like the the sink was slow draining, given the short time I stayed i didnt ask about getting it fixed, but if they cleaned the sink and let the water run for 10 seconds it should have been noticed before releasing the room.

Business Partner

8/10

Excellent

16 Oct 2025

Amy

Friendly staff, large room, convenient location, clean except for a bit of mold on shower floor

Leisure

10/10

Exceptional

13 Oct 2025

Timothy

Big room, great layout. Sterling was a great help.

10/10

Exceptional

13 Oct 2025

Edward

Great staff, free parking, very clean and modern room!

Leisure

6/10

Pleasant

11 Oct 2025

CHRISS

MD

Room had fruit flies my entire stay!
Each time I put out small trash bag in the hallway, it took more than 12 hours to be removed from the front of my door. Housekeeping with major attitude!

Business

10/10

Exceptional

10 Oct 2025

Natalie

From the amazing staff and great selection of food and bar. This hotel has always exceeded all of my expectations. The rooms are humongous! And have the best views.

Business Self

10/10

Exceptional

10 Oct 2025

Elizabeth

Room was clean and we loved the lay out of the room. The female bartender was efficient and amazingly friendly!

Partner

10/10

Exceptional

08 Oct 2025

Rebecca

The lady that did breakfast in the morning was wonderful. She worked so hard and had no help!!!!!