The Royal Boston Hotel by Compass Hospitality

United Kingdom , Blackpool
Blackpool, Queen's Promenade, 34
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50 reviews shown

8/10

Excellent

17 Feb 2026

Dan

Cheap and cheerful, well worth the price we paid. Reception staff were very efficient and helpful.

Family_with_children

10/10

Exceptional

15 Feb 2026

trevor

Amazing room.

8/10

Excellent

22 Dec 2025

Catherine

We arrived early and the check in lady rang the cleaners to double check. She was thoughtful, friendly and went above what I’ve had from other hotels. Asked about the kids etc. I wasn’t expecting that having paid £17 for a room for 5 people (quadruple). 10 mins later checked in. Room was 220 a double a bunk bed and a sofa bed. We did not need 5 as it happened which is good as the sofa bed could not be used. Obviously we didn’t complain because it was redundant. Bunk beds and double comfy clean and safe. 2 tvs in room and nice bathroom. The hot water room about 8 mins to run through but that’s because we were one of 4 rooms booked that night so I’m not surprised.
I’m not taking any stars off for the sofa bed and water as it didn’t affect us and it was far outweighed by the staff and cost.
We came home after tea and it was just us in the function room with 5 adults and 4 kids. The lady put a film on the big screen for the kids! That’s above and beyond, she could have just been ignorant and served our drinks but she was personable and kind. The kids had fun, the adults could chat and the atmosphere was chilled. Obviously this isn’t what it will be for everyone but I’m not reviewing anyone else’s stay!
Rooms could do with a bit of updating but you get what you pay for. You need to drive into the centre so bear that in mind. The drinks weren’t the best but maybe because it was quiet the lines hadn’t been run through. Staff make the place. Lifts and corridor decor in need of tlc.

6/10

Pleasant

18 Dec 2025

Sue

Rooms need updating, however this didn’t affect our stay, breakfast was served very quickly, staff were lovely, the lady that was on reception went above and beyond to help us with our room!

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Julie

Room was ok. Staff ok

Leisure

2/10

Poor

15 Nov 2025

Regina Lucy

Blood on towels, fire escape padlocked

8/10

Excellent

13 Nov 2025

Dan

Leisure Partner

4/10

Poor

11 Nov 2025

samantha

I booked a triple room with a sea view what arrived? We checked in and went up to our room. The lift is very small and could only fit one person and a piece of luggage if you wanted to be comfortable and not feeling claustrophobic when arriving to the door to our room, we opened it and was welcomed to somebody else in our room when going downstairs to mention this to reception at first they didn’t believe us so I’ve got my friend to send me pictures we were stood around for about half an hour for them to try and find a alternative as the hotel was fully booked it was 8 o’clock at night and we have been travelling all day so we’re very tired and we just wanted a room. They finally found a room and it was their Airbnb by the time we just accepted it that was too tired. We had to walk through the entertainment department to get to the room when arriving into the room it needed cleaning from the previous guests, which means we had to hang around even longer we asked where the closest shop was as we needed something to eat and drink a member of the staff told her where it was and we did not feel safe walking to the shop as being three young girls we received no compensation from the hotel from the hotel for the misunderstanding the following day we had a knock at the door from the hotel management. Ask us to swap rooms to go back to our original room which we refuse to do.

Leisure Friends

10/10

Exceptional

07 Nov 2025

Lesley

Staff were courteous.
Food was good
Hotel was nice

Leisure Friends

6/10

Pleasant

02 Nov 2025

William

Evening meal information wasn't give an when we went back at 17.00 we was told its now so if we hadnt got back would have missed it.
When we got our meal wasn't very hot starter soup tepid and main meal only a little bit warmer.
In room 214 window in bathroom didn't close properly and the wind was whistling an howling all night.

Friends_and_family Family

4/10

Poor

02 Nov 2025

Shona

Prices in bar were a joke, food in restaurant in evening was mediocre, sausages were burned looked like they had been left from breakfast, room was poor pull out bed had sunk so couldn’t be used as a sofa. We have stayed here before with Blackpool promotions but it is another company that own the hotel now and would not book again.

Leisure Family_with_children

8/10

Excellent

01 Nov 2025

Dawn

The staff were very friendly and helpful, good to have parking on site (booked in advance - fee payable, but that's the same everywhere) and a 24 hr bar. Very slight delay in checking in, but still given a free drink which was very much appreciated. Room had a sea view, and there was a really nice breakfast.

Partner

8/10

Excellent

30 Oct 2025

Rosanne

The room was beautiful and the sea view was great! The staff were really helpful and knowledgable also.

Friends_and_family Family

8/10

Excellent

23 Oct 2025

Thomas

very clean room

Friends_and_family Family

2/10

Poor

13 Oct 2025

Clair

Nothing royal about this

Once we checked in and recieved our room keys we headed to the lift and upon existing the lift to the first floor we were greated by this vile smell of rotten eggs.
We were a group booking with 6 rooms total and most of which were unfortunately down the same corridor (smelly alley) one room 120 a premier room, the smell was unbearable. We spoke to reception and went straight out on an adventure. We came back post midnight and again was hit with the smell. We had to keep the window open all night to ease the smell away. Upon check out we spoke to reception who advised she’s limited what she could do as she went in the room previously once we checked in to spray air freshener… this isn’t a air problem this is a drainage problem and it’s the whole corridor. I would urge you to shut this room off until it’s fixed.
The room upon fist impressions (minus the smell) was nice, bit dusty and loads of cobwebs. I would say this is majority of the rooms. 117 window was covered with cobwebs. And the sliding door to bathroom didn’t work either.
Breakfast was nice, small but nice!
Could do with a good clean in there but still enjoyed the breakfast.
Parking is limited and not specific on the instructions you need to reserve prior to journey. But we did manage to park on street for free

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

Andrea

Lovely place to stay

Such a lovely hotel very clean and modern, rooms were lovely too, we had 3 rooms all very new and fresh two with sea view which was great. Bathrooms lovely too all modern with showers.
Staff were lovely and friendly the entertainment was great so we’re the entertainment staff. Music and bingo was great, drinks were flowing nicely.
Only downfall was the lifts are tiny we had a wheelchair had to take the peddles of to get it in it just about fitted.
We will definitely be staying there again

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Maureen

Springs coming through matress on bed

Leisure Family

8/10

Excellent

12 Oct 2025

Ian

Very good and clean aswell 👍👍

Leisure Partner

10/10

Exceptional

12 Oct 2025

Oonagh

Staff were absolutely exceptional. Rooms far too hot but there was a lot of elderly people staying

Partner

8/10

Excellent

05 Oct 2025

Rebecca

Was nice staff was very friendly room was nice but window was letting water in but went down asked for some towels and sorted it

Friends_and_family Family

2/10

Poor

05 Oct 2025

Jodie

Checked out 10minutes after checking into hotel. Room disgustingly filthy, freezing cold. Draughty windows

Leisure Family_with_children

8/10

Excellent

28 Sep 2025

Emma

Lovely view of sea. The room was clean and tidy. The staff are all friendly. We enjoyed the entertainment in the bar. We had a lovely stay.

Friends_and_family Family

8/10

Excellent

16 Sep 2025

Anita

Clean quiet room.Very
friendly staff. Convenient for trams. Enjoyable three day stay.

Leisure Friends

4/10

Poor

15 Sep 2025

Elizabeth Anne

Poor

Dirty room, Bathroom disgusting ,Hairs in bath didn’t use ,we would not have been able to get in bath anyway bath sides were to tall , Toilet very close to bath and to top it all no privacy has no blind to window

Partner

8/10

Excellent

12 Sep 2025

Charlotte

Staff were very friendly .
Hotel in great location
Hotel clean
Shower was cold tho

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Claire

Leisure Family

10/10

Exceptional

04 Sep 2025

Shanice

Beach view was amazing all staff especially reception lovely and friendly.

Leisure Family_with_children

4/10

Poor

31 Aug 2025

Verified traveler

Room wasn't hoovered or clean at all, beds had bogies on the sheets, bugs in one of the beds too.
Toilet door wasn't attached,

Partner

6/10

Pleasant

30 Aug 2025

Good value no frills hotel

Basic with no frills but clean, wall lights didn’t work but lamps put in room to compensate. Blinds pull broken but could still close just couldn’t adjust. Beds clean and comfortable. Rooms were very warm so had to sleep with window open, minimal noise so not an issue. Bathroom small but did the job and shower was hot and decent power. Floorboards very creaky and tv remote temperamental. Could do with a facelift as apart from furnishings all very tired looking. Location was perfect and staff very friendly and helpful. Limited parking so book in advance to guarantee. Facilities looked ok but we didn’t use them as already had plans, well stocked bar with huge tv where there seemed to be entertainment on (bingo the night we were there) and dining area. Very convenient and suited our needs so would stay again for a quick stopover. Feel like we got a basic room as we got a discounted price as room was not like photos. In fact wasn’t a triple room, but 2 rooms, 1 with a double bed and 1 with a single. Was ok for us but may not work for every family.

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Kerry

Okay for the money

I was quite disappointed with our stay. Our room was ok amenities wise but the window sills were extremely dirty. Not ideal when you pay more for a sea view that you can only see by standing at the window. The entertainment was very loud and went on til really late. Our shower only had one temperature and was absolutely scolding, completely unusable. The bed was clean and comfortable. This is our 3rd stay in Blackpool this year and and definitely a hotel I would not return to.

Partner

4/10

Poor

26 Aug 2025

Santhanal

Bed was the only good thing.

We did not enjoy the stay at all. The interior especially the carpets in the hotel throughout especially the room was awful. There was hardly any water came out the shower head. Even when the dripps and drops came it was either too hot or cold, the temperature knobs was broken and didn’t function at all. The fans in the room didnt work properly they just made noise not air. The beds were ok and they were clean and tidy, fixtures and fittings on the building looks old and tacky. No one answer the phones. Had to wait for a while before someone came to help at the reception for checkout.

Friends_and_family Family

4/10

Poor

16 Aug 2025

Layla

Poor condition. Needs updating. Limited food times and no out of hours food. Everyone complaining about something broken in their rooms, toilets, showers leaking through ceilings and in our room a gale blowing on our heads all night & whistling sounds first night. Rowdy guests drunk every night and very few people there in the evenings. Some staff friendly, some not friendly. Entertainment good but drinks excellent. Run down area but beach beautiful. Lift decrepit and felt very unstable. The whole place needs completely modernising - not cheap and much nicer places to stay in the immediate vicinity. Things fixed quickly but should have been done before arrivals or preferably not have needed doing at all. Tatty restaurant area in need of renovation but breakfast okay. Service good in restaurant. Some customer service good, others very moody. Would not recommend or stay there again unless totally renovated and new windows, fixtures and fittings and a modern service extra hours evening food and cheaper prices if still grotty outdated interior. It used to be very good and packed out apparently but it’s dreadfully outdated and dull now, virtually empty even at weekends. Overall very disappointing indeed.

Leisure Family

6/10

Pleasant

11 Aug 2025

Gary

Stayed here a few years ago and was far better then. This hotel has gone down hill since. Bedroom very small, double bed not king size.
Hotel seemed very empty. Will not be going back to this hotel.

Leisure Partner

6/10

Pleasant

28 Jul 2025

Joanne

Had family room for 4night (room only) staff was great anything you needed. Room was clean but bathroom was terrible the smell, dirty toilet brush left floor was dirty shower door would open/shut properly wouldn’t stay on runner. Above the bed was sticky and full of dust. Main toilet in the reception was dirty as well.

Leisure Family

4/10

Poor

27 Jul 2025

Justyna

Felling like back to 1980

Well, I don't know where to begin. The room we were given was stuck in the 1960s. It was very small, the bathroom practically right next to the bed, the bathroom door wouldn't close, and neither did the entrance door. The windows overlooking the sea were so dirty you couldn't see anything. You had to hold the kettle because it didn't work. The bed was covered in plastic foil, rustling terribly. The ceiling showed signs of water damage, as if it were about to collapse. It was loud, everything shook and creaked. The shower was tiny, we barely fit in it, and the toilet seat was broken. We had a good laugh every minute, and something new surprised us. No air conditioning. We definitely won't be back! 😊

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Verified traveler

Needs attention

Mold in bedroom, bathroom needded attention, dust everywhere, bed was uncomfy, i could feel the springs, furniture was old and dated

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Lindsay

Spent 4 nights here as a family of 3. Great base for anyone wanting to enjoy Blackpool. Great price also can not fault it. Staff were amazing

Leisure Family_with_children

4/10

Poor

06 Jul 2025

Gillian

Not the best!

Check in was ok until they asked me to pay a £50 deposit which would be returned on check out! This was ok for me personally but it would be a bit embarrassing for someone who didn’t have £50 excess cash in their account and could have their stay affected through lack of finances! No spoons in the room with the tea/coffee, rooms in need of an update! We went in to see the entertainment and got 2 pints of lager from the bar one with a dash of blackcurrant they cost £13.50 but they ruined my drink with the cheap blackcurrant they put in it! I wouldn’t stay at this hotel again! The main selling point is the 11 o’clock check out!

Partner

8/10

Excellent

29 Jun 2025

Saedah

Good and clean

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Kristian

Lovely staff, a credit to the hotel. Bathroom a little small but, overall great for the price.

Leisure Friends

4/10

Poor

08 Jun 2025

Ron

Booked a twin room with seaview & got a twin room with a view of a brick wall , rooms don't look like the pictures online .

Leisure Family

10/10

Exceptional

08 Jun 2025

Stephen

Superb!!!!

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Russell

Drinks too expensive so went somewhere else for drinks and entertainment overall great staff x

Business Partner

10/10

Exceptional

05 Jun 2025

Stephen

Superb service, excellent value and quality food. The room was clean and fresh. Couldn't be happier. 🌟🌟🌟🌟🌟

6/10

Pleasant

04 Jun 2025

michael

Staff nice. Room small and dated. Meals not available unless pre booked. No hot water in first room. Moved to second room but tap broken so unable to shower.

Leisure Partner

6/10

Pleasant

26 May 2025

Leah

A member of cleaning staff walked in my room without knocking while i was sleeping.

10/10

Exceptional

21 May 2025

Nikki

The staff were so friendly and accommodating. The rooms were clean and were of good value for the money. I was impressed with parking on site

Business Self

10/10

Exceptional

15 May 2025

Nikki

It was a great location for my business trip, and great views. The staff could not have been more helpful

6/10

Pleasant

12 May 2025

Hayley

OK just to sleep

It was ok for a quick stay, but I wouldn't spend anymore than a couple of nights here. The window was broken and wouldn't close so the room was freezing. The toilet wouldn't flush unless we poured a bucket of water. There was holes in the doors and stains on the carpets. It's a shame because the bed was comfy and the decor was nice. A better cleaner and some attention to detail would really make this a lovely place to stay with a beautiful view.

Friends_and_family Friends

8/10

Excellent

11 May 2025

Gemma

Nice hotel for price

Hotel was clean enough, staff very friendly and helpful. Reasonably comfortable beds. Not issues really. I would stay here again

Friends_and_family Family