Name: The Royal Alexandra Hotel by Compass Hospitality
Address: Albert road, 74 - 78, Blackpool, FY1 4PR, GB

10/10

Exceptional

22 Jul 2026

David

Very clean and tidy, nice hotel, will be staying again.

10/10

Exceptional

22 Jul 2026

Roslyn

Really nice staff room good with a fan to cool down

10/10

Exceptional

20 Jul 2026

Jason

Na

4/10

Poor

20 Jul 2026

Adrian

The room was completely different to what was advertised when booking the room . For 3 people very cramped. The bathroom was even smaller with a broken shower door which leaked . There was no air conditioning unless you count the dirty window that opened. We have sent a email to the hotel explaining all this . Sadly no reply to us. Overall very poor experience small not clean and noisy all night with the sea gulls and pigeons.
When we informed the person on the desk we would not be staying the second night the reply was “oh ok” .. not even bothered why .

Family

10/10

Exceptional

13 Jul 2026

Ricky

Perfectly located in the heart of everything

Family_with_children

8/10

Excellent

07 Jul 2026

Mary

My stay was cut short. Why did you accept my booking knowing that the property is closing down .
Iam very disappointed. How will I ever trust this website 🤔

Self

4/10

Poor

06 Jul 2026

Carl

The room I was given was right on the landing

6/10

Pleasant

06 Jul 2026

Kimberley

Good Location, however poorly maintaned. Needs some money spent on it. Beds weren't comfy, wasn't as clean as I was expecting. Staff were polite and friendly.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

jane

Room was very clean and tidy, reception staff extremely helpful and polite, 5 mins walk from town centre will use this hotel again and recommend it to others

Partner

8/10

Excellent

29 Jun 2026

ANDREW

This hotel is clean and very well run, the staff cant do enough for you within reason.
Totally cashless hotel.
It is basic but all you want is a clean bed and a working shower and for the price then its value for money.
The down side is the entrance appearance is run down and appalling, Missing tiles and what I would describe has dangerous steps.
Massive bar area and concert room. All closed ?
Room in need of desperate repair, TV, no channels available, Shower worked well but the shower head holder was broken and dropping off the wall.
Chest of drawers and cupboard was falling apart, though the beds were comfortable.
Tea, coffee, clean towels all available.
The potential is enormous however I don't think the clients help. You can see a lot of deliberate damage from clients that was attempted to be fixed.

Partner

10/10

Exceptional

28 Jun 2026

sharon

The lady on the front reception desk was very friendly and nothing was too much trouble. The rooms are very clean, a little old fashioned but it's what you expect for this kind of hotel. Can't grumble at the price. Very pleased with our stay

Partner

10/10

Exceptional

28 Jun 2026

Becky

Theresa the manager was extremely welcoming to the hotel and help me massively and the reception guy was a really big help to very happy with my stay

Partner

10/10

Exceptional

28 Jun 2026

Michael

Very good close to most arcades and the beach

8/10

Excellent

19 Jun 2026

Luke

Very helpful staff who were on the ball. Our room was clean enough (albeit a bit run down due to age unfortunately). I would stay again for the price.

Partner

8/10

Excellent

07 Jun 2026

Alex

Friendly staff. Hotel right next to Blackpool Town centre so surrounded by lots to do for the kids

Family_with_children

4/10

Poor

31 May 2026

Sandra

Stayed here for Whitsun Bank holiday weekend.Booked the place 10 months prior to arrival. Had half decent reviews at the time. Wish I had just driven over to Blackpool to check it out beforehand. We had been allocated 3 different rooms in the space of an hour! The first room was not disability friendly ( was up a lot of stairs and the lift on that side of the hotel was out of order!), even though on booking I had requested a room suitable for disabled. The 2nd room absolutely stunk and the TV did not work. The smell was blamed on Chinese guests cooking in their rooms but staff could not catch them doing any cooking. The 3rd room we had to accept as we were pushed for time and had to meet friends. This room was not really big enough for 2 people.the shower room was for very small people. You could hardly turn around in it! The bed linen or towels were not changed in the 4 nights we were there. The bin was overflowing and tea, coffee, milk and sugar was not restocked (we had to get them ourself from reception). The same with toilet roll, we had to ask for it. The duvet covers, although clean, were freyed at the seams. There was a wardrobe in the room but we were unable to use it as the doors only opened about 3 inches because the bed was in the way! By far the worst hotel I have ever stayed in! In my opinion the hotel needs closing, all remedial work carried out, rooms need to be planned out better. A youth hostel is better planned out than this place!

Friends

2/10

Poor

03 Apr 2026

Michael

Yes i walked passed a few before i couldnt check in because the hotel was closed

Self

2/10

Poor

30 Mar 2026

Traci

Disgusting

Self

6/10

Pleasant

23 Mar 2026

Michael

Continental breakfast didnt read this my own fault , small offerings breakfast is £12 odd per person would not pay this price as well overpriced i got it as part of my room luckily, better goingbout for breakfast.

Partner

10/10

Exceptional

19 Mar 2026

Ty

Staff were very plesant, breakfast was delicious, cannot fault the stay

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

samantha

You got what you paid for , there was no electric in our first room , then we moved but no heating , it was so cold

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

Owen

Clean room. Staff very friendly and helpful too

8/10

Excellent

24 Nov 2025

Sydney

The room was basic but very clean and very adequate and comfortable. No complaints.

8/10

Excellent

24 Nov 2025

Alex

Rooms a bit tired but clean and comfortable.
Nice and quiet at night when I stayed in September.
Water really needed to be hotter.

Friends_and_family Friends

2/10

Poor

23 Nov 2025

Priscilla

Horr4ndous

Self

6/10

Pleasant

17 Nov 2025

Jane

Location was great.Breakfast was good value for money.Room was clean but absolutely freezing.

Friends_and_family Family

2/10

Poor

12 Nov 2025

Lisa

No hot water no heating and a breakfast 2 which the food was frozen

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Elizabeth

Location was brilliant staff where very friendly and helpful the room was very hot but when asked staff sorted a fan would definitely stay again 😀

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Jonathan

The staff are so friendly especially at reception. The price was well worth it for the 1 night stay in blackppol

Friends_and_family Friends

4/10

Poor

09 Nov 2025

Christine

No lift or tkm

Nn
As

Friends_and_family Friends

6/10

Pleasant

09 Nov 2025

steve

it was ok

Leisure Self

8/10

Excellent

09 Nov 2025

susan

Great customer service

2/10

Poor

06 Nov 2025

NIGEL

Office staff very rude would never stay there again

Leisure

4/10

Poor

04 Nov 2025

Catherine

Didn't havr breakfast continental not our taste
Found a lovely cafe across road where breakfast was good and nice and warm inside

Leisure Partner

6/10

Pleasant

03 Nov 2025

sarah

Room we stayed in was very warn down and in need of a good re-vamp

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Adrian

Hotel was clean great location and staff was really helpful will be using this hotel on future Blackpool trips

Partner

8/10

Excellent

02 Nov 2025

Ed

Good value for money

10/10

Exceptional

01 Nov 2025

Sarah

Very clean. Staff were friendly and helpful. Check in was easy. Good value for money. Close to attractions but far enough away from the front to be quiet and trouble free. Great for families.

Friends_and_family Family

2/10

Poor

01 Nov 2025

CardHolderName

Hotel didn't look like pictures tiles were missing off steps leading up to the hotel the lift didnt always work had to walk to the 2nd floor wich i struggled to do as i use a walking stick. The bathroom was small it looked like there was blood on the inside off the bathroom door in the shape off 2 fingers earing on the floor kettle half boiled you had to hold it down to boil completely rooms werent cleaned while you stayed there. tea coffee sugar and milk didn't get replaced not all channels on tv worked the staff was friendly would not stay there again

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

louise

Great location, close to the Tower and shops.

Leisure Family

2/10

Poor

28 Oct 2025

karen

Disappointed

We booked this hotel for 2 nights Fri- sun we had stayed here a few years ago and found it pleasant at the time,this time however within a few hours I was looking online for another hotel, we checked in at the appointed time of 3pm and found the room absolutely freezing the heating wasn’t on so I went and asked reception about the heating to be told they don’t heat the back part of the house in the week and gave us a fan heater they said it comes on around 6.30 it’s almost the end of October and it’s cold there was a lot of mould in the shower basin and no where really to store our toiletries there were 2 small shelves beside the beds but it couldn’t hold everything so we had to use our suitcase as a shelf again with the bathroom no where for toiletries so they stayed in our toiletries bag on the floor maybe I’m being picky but I didn’t fancy leaving them on the toilet basin the toilet and seat were very loose and shifted when sitting down the blinds didn’t come all the way so there was a gap at the side which let in too much light and mostly the shower was scalding hot it went from 38-30 but still we spent a good 15 minutes trying to regulate it to cooler but it didn’t happen there was only a sign warning us of the sink hot water it couldn’t be used, the heating still not on at 8pm still cold room I went back to ask to be told that she would leave a note she also said people always complain they’re cold but they still leave doors open as front door open

Partner

8/10

Excellent

28 Oct 2025

Maureen

Clean room friendly staff

Partner

6/10

Pleasant

26 Oct 2025

Charlotte Louise

Room 48.. it was ok no major issues. The bathroom drains smelt badly but we put it down to no one been in it in a while. No heating and was cold. And no hot water. We wasn’t there to live in the hotel. So we coped with it

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Debbie

We didn't have the breakfast

Leisure Partner

10/10

Exceptional

18 Oct 2025

c

Clean room comfortable bed

Business Self

10/10

Exceptional

16 Oct 2025

Sandra

Close to town center

Self

8/10

Excellent

14 Oct 2025

Clair

I did book a room with the delux but gota standard room it was very clean. Breakfast is good but only a continental one avalible with a good choice

Partner

10/10

Exceptional

13 Oct 2025

Emma

Very local to everything. Room was clean . Breakfast was nice.

Friends_and_family Family

8/10

Excellent

09 Oct 2025

David

Liked close to shopping areas ,disliked asking for milk and sugars , toilet roll , had to ask for towels , no waste paper basket was emptied at any time in 7 days , no housekeeping at any time

Leisure Partner

10/10

Exceptional

07 Oct 2025

Nikki

Great location for the beach and in the centre of Blackpool. hotel was clean, and the staff were extremely helpful. highly recommend.

Leisure Self

2/10

Poor

06 Oct 2025

Donna

Moved room three times no heating no hot water second room toilet didn’t work breakfast a joke only hot thing was toast one half of hotel has heat other heating doesn’t work been a problem for months your advertising this hotel is all false

Leisure Partner

6/10

Pleasant

06 Oct 2025

Sarah

The gentleman who checked us out was lovely

Leisure Family_with_children

10/10

Exceptional

06 Oct 2025

Nikki

The Staff were so welcoming and friendly. great value for money. The bedroom was very clean

Business Self

2/10

Poor

05 Oct 2025

Karen

No hot water unable to shower toilet didnt work
Wall paper peeling off the walls not one looked like what you advertised
Very dated inside
Bed wasnt comfy old beds felt like i was sleeping on a slope

Leisure Partner

2/10

Poor

05 Oct 2025

Demi

PLEASE DO NOT STAY HERE

Dirty shabby rooms urine mattress and stains all over the ceiling checked out a day early and when I was leaving 2 other separate party’s were leaving for the same reason.

Friends_and_family Family

6/10

Pleasant

01 Oct 2025

leanne

room wasn't very clean behind bed and unit, plus no slats at the bottom off bed, so when i sat on bed the mattress fell threw.

10/10

Exceptional

30 Sep 2025

Diane

Rooms very clean,comfy beds, staff fabulous recommend the hotel

Leisure Family

10/10

Exceptional

29 Sep 2025

Grant

Would have preferred a cooked breakfast.

Partner

8/10

Excellent

29 Sep 2025

Michael

Close to.all the shops and mainstrip

Leisure Partner

6/10

Pleasant

28 Sep 2025

Deon

The hotel is pretty tired rooms are basic but were clean, staff were helpful with all the broken things.
Breakfast was just continental not like the english breakfast on the pictures. Location is fairly good. Wont be booking again though, for the price you can get premier inn if you book in advance but this was last minute and they were all full.

Leisure Family_with_children

8/10

Excellent

28 Sep 2025

William

Very local hotel

8/10

Excellent

25 Sep 2025

Robert

Decent hotel in the centre of Blackpool. Terrific value for money.

Self

10/10

Exceptional

25 Sep 2025

Garry

Brilliant staff very helpful & welcoming. Easy check in & out. Close to all shops, restaurants, bars, transport. Would recommend this hotel & definitely will be staying again.

Leisure Family

4/10

Poor

22 Sep 2025

Rebecca

Stayed before, won't be returning

We booked our stay as a birthday treat after a flying lesson experience at the local airport earlier that day. We arrived and got to our room at 3.45pm to find our room wasn't cleaned, dirty towels and linens on the floor, the bin full but the bed made. The cleaner worked quickly and was very polite, he scrubbed and cleaned and did an excellent job. The heating did not work and neither did the hot water, the shower was also broken. We were offered to switch rooms upon goin out for the evening but we had somewhere to be, we returned after 11pm to find an extra duvet that we had asked for. The Bed was comfortable but due to the cold room and light streaming through the window and door found little sleep. The door even though locked did not close fully and light from the hallway came in throughout the night as did noise. The window did not have curtains but blinds that I would usually expect to see in an office, because of this the light was persistent.
Upon informing the staff of the lack of hot water and heat we were told the boiler mustn't be working. The Tv in the room although switched on had sound issues. The room was freshly decorated in white with purple blinds and a lamp, to the eye the room looks nice but due to the lack of heating, hot water to shower and TV not working correctly was not a nice stay. The breakfast was a good selection for continental. I have stayed here before, a few years ago and found it to be pleasant, we will not be returning

Partner

4/10

Poor

19 Sep 2025

Jean

No hot water in 2 rooms 3rd room had hot water but shower head looked awful didnt use it. No food no bar lifts dirty. Probably got what i paid for.

Leisure Self

2/10

Poor

15 Sep 2025

Marie

Clean room but very small. Leak on radiator which we reported same day of arrival no one came to see.
No one came into room to renew coffee or empty bin etc whole time of staying either.
Continental breakfast toast cereal, pastries etc. fruit only oranges available,
Friendly staff.
Cheap and cheerful have stayed in better.

Partner

10/10

Exceptional

15 Sep 2025

Erika

Very friendly staff

Very friendly staff. Clean room and bathroom. If ever in Blackpool again I would also choose them

Friends_and_family Family

6/10

Pleasant

14 Sep 2025

Jodie

Upon arrival check in was slow. A few drunks hanging around the check in areas not the bar. The hallways smelt heavily if smoke. The fire alarm went off during the night I imagine due to the smokers .
Shower power was poor

Leisure Family

6/10

Pleasant

14 Sep 2025

Mark

Holes in walls and shower. And ceilings throughout the hotel in falling in. Rooms generyeans and tidy

2/10

Poor

12 Sep 2025

Stephen

Poor

It started bad and got worse. The room i was in was on the top floor which i asked for a low level. The Tv was broken . I had to move room, on day 2 and on day 3 the shower was only cold water i reports it and not fixed, i was given a 3rd room which the shower still was cold.

Self

6/10

Pleasant

08 Sep 2025

Anthony

Parking none
Bar poor
Entertainment none

Leisure Family

6/10

Pleasant

08 Sep 2025

Anthony

Not very invalid friendly up and down stairs to get to lift and out of lift more up and down steps to get to room

Leisure Family

2/10

Poor

05 Sep 2025

Eileen

The only thing good was the bedding and towels were very clean and the small bed was comfortable. I’m sure this room should not be used as it has no facilities. Shower cold light in bathroom did not come on it just flashed on and off all the time. Sink was cracked no towel rail no light at the side of the bed. No chair in the room tv had lots of channels missing. We paid little money and got little in return. Definitely wouldn’t return

Leisure Partner

2/10

Poor

03 Sep 2025

John

Staff unconcerned, room not what was advertised, dirty and unfit for purpose.
We left without completing our stay, wouldn't chance eating there, even though prepaid for breakfast.

Leisure Partner

4/10

Poor

01 Sep 2025

Charlotte

On arrival was told room wasn't ready and had to wait a HR before could book in then when booked in we had a double bed and single bed which we booked 3 single beds and was on top floor which my mum couldn't do due to health reasons and the lift was out order so asked for a refund which waiting for to be returned and had to find somewhere else

Leisure Family