Name: Comfort Inn Blackpool Gresham
Address: Adelaide Street, 106-114, Blackpool, FY14LE, GB

6/10

Pleasant

20 Jul 2026

Christopher

Checked in early at a cost of £10 to be sent to a room which could definitely do with a refurb.

Stained ceiling tiles, dirty carpet and a sink in the bedroom.

Partner

4/10

Poor

28 Jun 2026

mark

Obviously has long term residents in this hotel, poorly maintained, very dated, first room I was given didn’t have a window lock on and could easily be accessed from the outside, so I was given another room, this room was already occupied by a resident. I then asked for a refund so I could go elsewhere, I was told the owner does not issue refunds. Luckily the 3rd room I was given sufficed. Definitely not worth the money I paid. Would not recommend and would not return.

Friends_and_family Friends

6/10

Pleasant

14 Jun 2026

Martin

Nice place in a good location. Really clean rooms and looks fairly newly refurbished.

Would have got five stars but like a lot of places these days they are advertising full breakfast included when it's only continental which I think is a bit misleading

Friends_and_family Friends

4/10

Poor

30 May 2026

Katy

Bad experience. Run down, dirty bathrooms.
If it wasn’t for the location, I would score a 0/10

Friends_and_family Family

8/10

Excellent

28 May 2026

Stefan

Staff werr fantastic!

Self

8/10

Excellent

27 May 2026

gary

Staff were friendly and helpful, room was clean,had a good one night stay

Partner

4/10

Poor

20 May 2026

SONIA

I was disappointed when we turned up and the bathroom in our room had not been cleaned! Bins still full of rubbish, No real service, when I Asked could someone clean the bathroom,my reply from front desk staff was we only tidy the room we don't service them every day !! I did say they are not our stocking in the bathroom bins !! Next day did in myself & I had to ask for toilet paper, I changed our own sheets,and got clean towels, they seemed very short staffed, I am giving them the benefit of the doute !!
I did get a iron& ironing board when I asked which was helpful as we were there for a dance competition, rooms were very hot , no fan and couldn't open a window,
Positive: the cleaning staff on last day were lovely tea milk , probably all to late by that time but was nice gesture anyway
Sadly at this time not up to standard and would not return, feel I should have been paid for my work not pay them to stay 🤔
Only positive was close to venue

Family

6/10

Pleasant

05 May 2026

Oliver

The hotel is located fairly central and easy to access local attractions. When we arrived the room was decent sized (double and single bed with closet space). Bathroom is small and dated. The water pressure isn’t great it’s more of a dribble. There was also toilet roll in the toilet bowl when we first walked in and hairs on the shower wall which was somewhat off putting. There was also something coming out of the tap which was concerning (see picture). On the plus side, staff seemed friendly and hotel was quiet.

10/10

Exceptional

04 May 2026

Gillian

The staff were very helpful and pleasant, the room had everything we needed

Friends

6/10

Pleasant

19 Apr 2026

Karen

Room was unclean, dust on all work surfaces, carpets weren’t hoovered. the one chair in the room was broken with a sharp screw stick up. The shower cubical was mouldy & the shower head was thick black mould (we didn’t venture in there)
Beds appeared clean and were comfortable

Friends_and_family Family

4/10

Poor

18 Apr 2026

Christopher

Bed was comfy but that’s about it really.

10/10

Exceptional

10 Apr 2026

Santiago

Great staff super attentive and friendly and helpful. Thank you everyone

4/10

Poor

10 Apr 2026

Darren

Convenient

Friends_and_family Family

2/10

Poor

09 Apr 2026

Yvonne

Very tired room. Extremely small size room with a dated bathroom and poor shower.
Soap dispensers above sink and in shower both fell off wall first time using it.
Went to go to bed at 10pm on the first night (of a 2 night stay) and the karaoke/entertainment started which seemed to be right below our room (room 11) horrendous noise. No mention of entertainment on hotel website. Went to ask what time it was on until, female reception staff told me it would stop at 12pm, although this was not the case, it finished at 1am. My son was dancing in a competition over a 4 day period in the Winter Gardens which is why we chose the hotel. Would definitely not recommended and will not stay again. Really disappointing.

8/10

Excellent

09 Apr 2026

Ken

The room looked as it had been refurbished recently, but not quite finished.
The plastic around the divans was still on, but ripped. The bedding was absolutely fine and clean though.
The shower room is one I always think is important and in room 17 slightly lets it down, but all points are easily addressed. The toilet seat was loose, the shower gel pack had come off the wall and was empty anyway, and the the shower head wouldn’t tighten on the riser rail so just fell to the bottom of the rail.
As I say these are relatively minor points and easily fixed, and would have improved my rating of 4 to 5.

Partner

6/10

Pleasant

07 Apr 2026

Samantha

Staff were very helpful and let us leave bags there when we arrived early. Bedroom was okay and had facility to make a warm drink, however bed was a small double so not overly a lot of room. Was no hot water in the morning for a shower, was luke warm at a push.

Partner

6/10

Pleasant

13 Mar 2026

Jennifer

Bathroom was minuscule. Could barely turn to sit on the toilet.
Shower didn’t run hot and bed side lights didn’t work.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Keira

I booked this hotel for my daughter who is 22 and was travelling alone. when she checked in she noticed that the window wouldn't close. I wasn't happy when she told me so I called the hotel and explained the safety issue and asked if they could take a look. I then called her back there was already a knock on her door from the handy man.
He couldn't fix it so they moved her to another room. I am so impressed with the service and speed that the hotel dealt with my concerns and would definately recommend them.

2/10

Poor

09 Mar 2026

Leanne

Car park opposite is ideal and super close to town which is great. Hotel is however so dated, and cleanliness in rooms and outside of hotel is not great. WiFi doesn’t work. Everywhere creaks as you move around so woken by other families throughout stay as people moved through hotel. Hairdryer broken, toilet seat broken, shower pointless and dirty, throw on bed dirty, windows grotty.

Partner

6/10

Pleasant

09 Mar 2026

Sara

Great location and easy parking opposite. If you just need a bed it’s fine but we were here for a competition so girls needed sleep
It was like sleeping in a disco, hot water speradic, no hot breakfast
Unfortunately won’t return as didn’t suit our needs

Friends_and_family Family

4/10

Poor

01 Mar 2026

Rachael

Bed wasnt level it , it dropped to one side so when you lay down you could tell, it was also very creaky so every time you moved it would make a loud sound, the toilet/bathroom door wouldnt close from the outside which ment the cold draft and light would come into the room at night and with the door next to the bed it wasnt ideal, there was also a damp patch on the wall this was noticed by the huge bubble in the paint work

4/10

Poor

25 Feb 2026

Charlie

The staff were friendly at reception and in the bar. But honestly the place is dreadful. Stained, threadbare carpets, rooms where there is no suggestion of maintenance (broken show holder, broken soap dispenser, shower that is impossible to bend down in, loo light not working. The English breakfast has gone - to be replaced by a pot of baked beans and hard boiled eggs. Bread for toast could not have been any thinner. The only way they can get away with this is because of their extreme proximity to the Winter Gardens. It feels as if it is being run into the ground. Blackpool does have some decent budget hotels - but this not one of them. It needs a complete overhaul.

Friends

10/10

Exceptional

24 Feb 2026

Neil

The staff were very friendly
The room was warm
The bar was cheap
They took me in via Expedia when another hotel had screwed me over.
I actually loved it so much I've booked two more weekends.

Self

4/10

Poor

15 Feb 2026

Mike

Having chosen Blackpool to celebrate our wedding anniversary, we looked for a mid-range hotel as we had planned to spend money on other things. Big mistake this was in choosing the Comfort Inn - Gresham Hotel.

As per the norm, the room looked nothing like the photos, but this was so much worse. Dirty carpet that wasn’t vacuumed before arrival, mouldy shower, sickly toilet seat, broken blinds, drunken guests in adjacent room fighting at 3am, stained bath towel and which was small, and a tv that would not connect to freeview.
The owner vapes throughout the common areas and made it unpleasant for us as non-smokers. Kevin served us at the bar and drink prices are reasonable and his recommendations for eating places was appreciated.

Biggest plus is that there is parking directly opposite, and everything is in walking distance.

Comfort Inn queries revert to an app that doesn’t work and one cannot contact anyone except through a direct call. We have reservations about how Comfort Inn achieved such a high rating, but it’s definitely not an accurate reflection of the standards they uphold. This is a 2/5 establishment and we will definitely spend that little bit extra to find somewhere better next time.

Partner

6/10

Pleasant

07 Feb 2026

Paul

Hotel is shabby and down at heel. Although there has been some attempt at improving the condition of the rooms, there is a pervasive sense that management do not care. No hot water for the shower on arrival (resolved - boiler was off!), Tired and marked bed linen although mattress felt newish. Breakfast (not purchased) was a joke. Billed as continental it fell far short of that description.

The only positive, whuch raised my rating considerably was the staff member that seemed to be there morning, moon and night, working the bar, reception, and who knows what else. She was always smiling, pleasant, and caring. The only other member of staff, the gentleman that checked me in was the pokar opposite, dressed in track pants and old top with a surly, indifferent manner.

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

Lina

Room was quiet and comfortable. Location suited us well. Bar was a nice bonus in the evening.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Susan

Superb Experience. The staff was super helpful and the stay was very comfortable and nice. In House Bar had a brilliant vibe. Loved it.

Leisure Self

4/10

Poor

01 Feb 2026

Thomas

The pics on the site look nothing like the rooms

Partner

10/10

Exceptional

01 Feb 2026

Ashley

Staff was very Courteous. Bar was excellent.
Rooms were comfy and had a nice view.

Leisure Family

10/10

Exceptional

01 Feb 2026

Ricky

Nice Staff. Good Rooms, Great ambience and vibe at the Bar. Excellent Location

Leisure Family

10/10

Exceptional

01 Feb 2026

Thomas

Location is the Best. Great Staff who really looked after us. Rooms were of good size and Beds felt just right.

Leisure Family

10/10

Exceptional

01 Feb 2026

Leona

Rooms were spotless, Beds were super comfortable. Staff was friendly. Good Quality Amenities and the Bar downstairs had a great vibe.

Leisure Family

6/10

Pleasant

24 Dec 2025

VICTORIA

Lovely helpful manager. Nice family room but only a continental breakfast

Leisure Family

6/10

Pleasant

17 Dec 2025

Richard

The room was very dated , tired and in need of modernising , old non working heaters still attached to the wall , radiators that was not turned on ( were in December ) and all that was in room was a little plug in heater that was not even turned on ..
when asked at reception for a second heater to go to room while we went outside to warm up was told the heater would go straight to the room and be turned on so the room was warm on our return ..
1 hour later and we get back into room to find no more heaters .. so went to reception and she said .. oh yeah I forgot I was cooking dinner ..
on the morning of check out no sign of life at reception and the lights out and no instructions as to where to leave room card ..
Look it’s Blackpool and I get the rooms and prices reflect what you get BUT I also think any paying customer should feel they have get value for money .. and I can’t say I felt that on this occasion .

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Zory

Good spacious and clean room, value for money

Leisure Friends

2/10

Poor

26 Oct 2025

Rachel

This is a completely honest review.

Yes, the property is old and outdated, and some attempts have been made to renovate or refresh areas without big investment. What I didn’t envisage is old vomit on my mattress topper, significant stains on the mattress topper, with hairs all in it. This is in addition to slug trails on carpets in the breakfast area, gunge coming out of the apple juice tap at breakfast time, TV not working in the bedroom with the last electrical test 2 years out of date, hot water tap in the bathroom not switching off when used and gushing out, requiring a fix and never to be used again. Shower head also broken and not staying in the holder. I did move rooms but the 2nd room and bed exactly the same.

That being said, the beds looked brand new, the mattress under the dirty topper in great condition and the bed was actually the comfiest bed I’ve ever slept in. The staff were friendly and wanted to do their best but probably lacking the right leadership to really improve all the areas needed. I paid £200 for 2 nights, some friends paid less for the same room. I wouldn’t recommend and I wouldn’t stay again. However, we did enjoy the bar area, karaoke and Drag Artist, but think it was largely due to being with around 20 friends and us all having a good time together.

I genuinely try to see the positive, but if it wasn’t for the desperation of a room and the location to Winter Gardens, I probably would have attempted to look for other accommodation.

Leisure Family

10/10

Exceptional

25 Oct 2025

Diana

We come as group of friends and had very good time. Rooms side by side, all clean and comfortable. Location perfect for everything – beach, tram, pubs all close. Staff help us a lot, very friendly team.

Leisure Friends

10/10

Exceptional

24 Oct 2025

Ricky

Breakfast very tasty, good coffee and fresh food every morning. Dining room clean and staff talk nicely with guests. Feel like home here, not like big hotel. Warm people, nice stay

Leisure Friends

10/10

Exceptional

24 Oct 2025

Tina

Hotel feel different now, new owners take care properly. Everything clean, bar open and nice music, staff happy faces. You can feel good energy in hotel. We enjoy a lot. No complain at all

Leisure Friends

10/10

Exceptional

24 Oct 2025

Claudia

I stay here last year also, but now hotel much better. New management doing very good job. Staff more friendly, room clean and fresh. You can really see big change.

Leisure Friends

2/10

Poor

20 Oct 2025

Louisa

Don’t stay here! Dirty dirty place! Bed bugs, hair in sink, dirty shower. Couldn’t wait to get out!

2/10

Poor

30 Sep 2025

Janice

Bed bugs all over bed sisters had to get up no one at reception to sort another room didnt sleep other guests complaining bed bugs needs shutting down

Leisure Family

4/10

Poor

28 Sep 2025

Michelle

Ideal location for sea front, attractions, bars and shopping. Advertised online as double room and most definitely is not. Bed was only a small double and our room only had 1 teacup with 1 teabag and coffee sachet. Shower was cold, had to run water for 15 minutes before it got warm and only 1 big towel, room didn’t look anything like pictures or as described online. Friends shower in the room next door not as pictured either and shower was only a small amount of running water, not enough to shower in.

Leisure Friends

2/10

Poor

14 Sep 2025

Lisa

Avoid worst place ever

On arrival all looked good but omg how wrong i was. Downstairs reception and bar area looked inviting but thats where it ended. The first room was filthy absolutely awful. I asked to change rooms but the 2nd wasnt much better. The pictures used are not what we stayed in or seen. The 3 rooms i viewed was all the same. Even the clean bedding was still dirty. This place needs an absolute fortune spending on it. Couldnt get hot water either. For what we paid for 2 days was disgusting even dick turpin wore a mask when ripping people off. I'll post photos. Definitely will not be returning.

Partner

10/10

Exceptional

03 Sep 2025

Alan

I liked how it was convenient but I wish there was an option for a hot breakfast.

Leisure Self

4/10

Poor

31 Aug 2025

Charles

The hotel is run down and the rooms are nothing like whats showing on the pictures the curtain rail was hanging down the windows wouldn't open and mold in the showers not a very clean hotel but the one good thing about the hotel is the staff they were great and very helpful especially Stacey

8/10

Excellent

30 Aug 2025

Niel

Nice big bedroom and very clean

Leisure Partner

6/10

Pleasant

29 Aug 2025

Charles

The hotel was pretty run down and the rooms look nothing like what you see in the pictures and the rooms are not for anyone using a wheelchair the showers are very small so if your well built its not for you.The staff at the hotel was great especially Stacey as nothing wasn't to much trouble for her she is a credit to the hotel.We had bit of a time trying to sleep becaue of noise from the upper floors which i complained about and the manger was very helpful and offered us another room.

Leisure Family

4/10

Poor

25 Aug 2025

Jason

Overall poor.

We were first greeted by a tired lady who didn’t really want to speak or check us in,

Overall cleanliness was poor, we didn’t want to use the bathroom sink or shower due to the brown stained plugs etc.

Beds were clean but all walls had lots of marked and dirt.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Susan

Staff very friendly and helpful. Continental breakfast great for gluten free. I asked for some gluten free toast and the manager took the time to go and buy a gluten free loaf from the shops. I thought this was extremely kind of them to do this. Entertainment at night was very enjoyable great singer. Would recommend the comfort inn to all my friends and we will return.

10/10

Exceptional

27 Jul 2025

Louise

Fabulous place to stay

Excellent value for money. Clean and comfortable room with very little noise, despite it being so busy. Super entertainment and well mannered staff. I couldn’t fault a thing!

Partner

10/10

Exceptional

11 Jul 2025

Liliana

Great stay

Comfortable room, had a desk with mirror as requested which was perfect, staff were extremely polite, nice and helpful.

Room size wasn't enormous but enough space to move around, shower was a little awkward to get out of but found it really cozy, and the provided shower gel was really nice.

Would definitely stay again.

Partner

6/10

Pleasant

07 Jul 2025

Kevin

Good location

Hotel was fine, in a good location for main attractions and on a quiet street. Staff very friendly and helpful. If you're looking for a peaceful nights sleep I'd probably avoid due to noise from the bar, however I suspect Blackpool isn't the place to be if you want a good sleep! Lack of available parking also an issue.

Friends_and_family Family

4/10

Poor

07 Jul 2025

Verified traveler

July stay

The staff were pleasant, and from the outside the hotel is the nicest in the area, on the doorstep of local attractions.

However, although modernised, it still has considerable signs of being dated (bathrooms, corridor areas, windows, threadbare / stained carpets etc).

I was disappointed with the room, however in fairness we hadn’t paid a lot this time, as we were at a weekend dance comp and didn’t need to spend a lot of time in the room, so it suited our purpose. I read some online reviews after I arrived, and I think some are unfair in relation to standards of cleanliness and bedbugs. Our bedding was clean and crisp and the room, although dated, was largely clean (maybe pay more attention to deep cleaning… I had to move the side table slightly to plug my phone charger in and there was some leftover rubbish & dirty corners)

Location: I felt vulnerable walking through the local area with my daughter, because of surrounding properties
Others might love, but unfortunately for us there was live entertainment. We only booked to sleep, not party. It stopped at midnight, but bar music continued into the early hours from downstairs. Our room (room 6) was immediately above the bar area, and noisy. The bass pumped through the walls and floors and i couldn’t hear my husband on the phone over the noise. Additionally, after only getting to sleep at 1:30 due to noise, we were woken at 7am with very loud creaking floors and doors. You could hear every conversation in the hallway.

Friends_and_family Family

6/10

Pleasant

29 Jun 2025

Richard

Hotel is having a make over but ours was one of the original rooms that was tired as were many of the corridors and stairs breakfast was poor

Friends_and_family Family

6/10

Pleasant

27 Jun 2025

Richard

This was a small slightly dated hotel which was good value for money. I would stay here again

Leisure Family

2/10

Poor

22 Jun 2025

Lynne

Faulty towers

Totally unprofessional staff . They didnt have a clue how to run a hotel . No ale in the bar on a friday . No ice . Cheap lemonade from a 2litre bottle that was flat . Dirty glasses. There was a notice in the lift that said 2 people only if there was more than 2 people and the lift breaks down then you will be fined £200 . I was also warned if my suitcase was heavy that could be counted as a person not very welcoming. Dirty pillowcase . The carpets were very dirty , there was a dog biscuit on the floor for 3 days in the pool room . Breakfast was a shambles, cooked in dirty fat , little black bits stuck all over them ,bacon, sausage and hash browns very burnt . The orange juice had black bits in . No water in the urn and no coffee cutlery filthy .

Friends_and_family Friends

4/10

Poor

22 Jun 2025

Beverley

The hotel is close to Tower and Winter Gardens. Reception and Bar area have been refurbished and the hotel has a well stocked bar.
Beds were comfortable and clean but the room and bathroom where rreally dated and desperately in need of updating.
We didnt eat the cooked breakfast aa we saw what the people on the next table got served. Not a great continental selection but toast was ok. No hot water for coffee.

Leisure Friends

8/10

Excellent

17 Jun 2025

Gary

Bed was very comfortable, however room appeared a little tired and its location meant the natural light was poor however over all I enjoyed my stay and hotel staff were very friendly

Self

8/10

Excellent

28 May 2025

Karen

Great overnight stay

Perfect distance from town centre. Stayed in room with 2 doubles and a single. The room was clean - as were the beds - and quite spacious. Yes, the furniture is scratched and the carpets need replacing but it was absolutely fine for our needs - we had nothing to complain about. Receptionist was wonderful - I think they are lucky to have her as there was an ignorant man around who I presume was the owner! I think the price should be reduced as there is clearly a need for refurbishment but it was honestly fine for a night.

Friends_and_family Friends

2/10

Poor

18 May 2025

David

Terrible

The room looked nothing like the picture on the web site. Mould on the ceiling. Tiny room with tiny bathroom. Shower that leaked. Carpets thread bare. Would not return.

Partner

8/10

Excellent

12 May 2025

kim

Friends trip

Typical blackpool, great breakfast

Friends_and_family Friends

8/10

Excellent

27 Apr 2025

Gaynor

All was absolutely fine. Room was small with double bed but travelling on my own so was fine.
Only one niggle, really, I would have liked breakfast to start earlier and wasn't very long (8.30-9.30am). Had to be up and out by 9am!

2/10

Poor

26 Apr 2025

Ruby

Awful got there they put us in a box room the bathroom was tiny my boyfriend couldn’t even shut the door in the shower there was brown stains all over the ceiling and the walls weren’t even white they were like a yellow colour as if people were smoking in there.

10/10

Exceptional

07 Apr 2025

Paul

Clean.helpful staff.worth the money

Leisure Family

10/10

Exceptional

09 Mar 2025

catherine

Very comfy bed, clean bedsheets great no frills value for money

Leisure Family

4/10

Poor

09 Mar 2025

Mark

In need of a revamp

One to avoid. Other than the friendly helpful staff the hotel itself is in dire need of a revamp. The reception and bar area is ok but the rooms are awful, small and damp. The shower didn't work properly and we had to have cold showers. Bed was actually comfortable. Guess we can't complain too much as the price was fairly cheap but we've definitely stayed in nicer guest houses in Blackpool.

Partner

10/10

Exceptional

24 Feb 2025

Amanda

Good experience

Great location. Friendly staff. Room was comfortable. Would stay again.

Partner

6/10

Pleasant

19 Jan 2025

Heather

Not as advertised.

Booked the hotel after viewing photos online, after booking we received a message advising the hotel was going under renervation and photos reflected the new rooms. I emailed them back to enquire but received no response.

The room we were in was pretty dated, bathroom door wouldn't shut, toilet roll handle hanging off the wall. Tiny radiator which didn’t have the power to heat the room. Marks on walls and ceiling which was also damaged, light above the bed didnt work. Dated curtains and wallpaper which was peeling in places and hole in the bathroom ceiling, several pipes exposed out of the floor.

We could tell they had tried to make it nice and the two staff members we spoke to were both friendly and helpful.

We didnt have the best nights sleep due to the temperature in the room, and noises from doors banging and the generator or extraction unit outside the room making a lot of noise.

It is well located, and served its purpose of giving us a place to stay for the night. However we could have stayed at the premier inn for around the same amount, obviously we paid the same as someone in a renervated room and perhaps then would have found it more worth the money.

Usually when staying in a hotel we like to spend time in the room to relax and get ready before going out but felt unable to do so.

All in all, a bad nights sleep and very over priced in our experiece.

Partner

6/10

Pleasant

12 Dec 2024

Tony

Hotel was very cold but swrved its purpose for 1 night.

Friends_and_family Family

2/10

Poor

09 Dec 2024

Verified traveler

Bedbugs

We weren't able to stay overnight as we had to vacate due to bedbugs/tics - 10/10 would not ever recommend.

Friends_and_family Family

10/10

Exceptional

26 Nov 2024

Sue

Very friendly staff and welcome to the property.

10/10

Exceptional

18 Nov 2024

Verified traveler

Staff very friendly

Partner

8/10

Excellent

16 Nov 2024

Michael

Convenient, comfortable, a little tired.

Fantastic location for a conference at the Winter Gardens. So good to be right on the doorstep so you can pop back between sessions if needed.
Very friendly and helpful staff.
Room was comfortable and clean but quite tired. Corridors were very narrow and very worn out carpets.
Breakfast was okay - but “English and continental” was a stretch. Contknental = toast and cereal: no fruit/pastry etc.
Overall very convenient, reasonably comfortable, clean room

Business

6/10

Pleasant

20 Aug 2024

Stephen

It was ok for a last minute overnight stay. The place is in need of refurbishment. However it was clean and the staff were friendly. Typical of this type of property for the area.

Leisure Partner

8/10

Excellent

17 Jul 2024

Verified traveler

Great location

Great location, clean and friendly helpful staff.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2024

Malcolm

Not bad

First of all a shout out to the staff. Craig was on the front desk who was cheerful and welcoming. Check in was a breeze. The night manager was also friendly whilst serving a couple of late night (very cheap!) drinks in the hotel bar. The public areas were clean and tidy, although the stairs and landing carpets are in need of a deep clean. The triple room itself (£65 for the one night stay) whilst refurbished was showing signs of wear and tear plus it was clear the refurb had not been prepped and was somewhat slap dash. The bathroom had not been refurbished, was dated (an avocado basin and toilet!) and the shower cubicle had signs of black mould, but was clean. That said, the beds were very comfortable and despite the room being on a main road and over looking a car park was surprisingly quiet, so got a good nights sleep. The comments are purely for others to decide if this hotel is right for them. Personally the negatives were not enough to complain to the staff about and wouldn't prevent another stay there. The charming staff more than made up for it!

Partner

4/10

Poor

08 Jun 2024

Jack

Photos vs reality are very different

It was certainly an ‘experience’ but not somewhere I’ll be staying again. The rooms in the photo differ greatly from what we experienced. Very uncomfortable bed. Extremely loud hotel until 4am, then after only a few hours sleep, woke up to not even have a working shower. Eventually after 6 minutes of running the water, finally got hot water… but the shower adapter had 2 settings at that point: freezing cold, or scalding hot.

Overall, very disappointed.

Friends_and_family Friends

10/10

Exceptional

15 Apr 2024

Louise

My favourite Blackpool hotel

For a Blackpool hotel, you’ll be pleasantly surprised. Clean, comfortable, fabulous customer service and great facilities. Perfect location for all that the place has to offer, and car parking directly outside the front door.

I particularly enjoyed the cooked breakfast!!

Partner

6/10

Pleasant

05 Feb 2024

Jayne

Mould on the bedding, outdated room from the pictures, bleached bathroom mat. Peeling wallpaper and stained walls. Yellowing over the walls as if a smoker had lived there. Bathroom fan was very loud. Shower had very weak pressure but was warm. Could hear everyone passing the room due to loud door outside my room. It’s a good place to just lay your head for the night at a cheap price but do not expect anything more than the minimum here. Not necessary good. But not all that bad. I know they’re currently doing improvements. I may have just had an old room

Leisure Self

10/10

Exceptional

03 Nov 2023

hannah

really nice place

Leisure Self

8/10

Excellent

19 Oct 2023

Tracy

Very basic and photos dont reflect hotel

The hotel room in itself was clean which was my main concern. We had a \"refurbished\" room but the refurb is basic tk say the least. New beds and a lick of paint. The rest of the furniture was old and marked. The bathroom was very old. Towel rail and toilet roll holder both broken and black damp patches on the ceiling.

The Corridors are very grubby and run down and when we arrived there was a terrible smell of cigarette smoke which i advised reception of.

The person who checked us in on Tuesday and served us later in thw bar was fantastic! Very helpful and friendly. Staff the remainder of the stay were hard to track down.

The photos definitely do not represent the hotel

Friends_and_family Family

6/10

Pleasant

11 Oct 2023

Matthew

Fair price but really needs an update. Rooms not great!

Leisure Partner

10/10

Exceptional

09 Sep 2023

Alan

The staff were friendly and helpful, the breakfast was nice too

Leisure Self

10/10

Exceptional

08 Sep 2023

ANDREW

Overall a very pleasant clean tidy hotel. Entertainment too which is good for residents except those already in bed at half midnight (i was working all day the next day so had gone up about midnight). Would stay again, good room for the price, was only me so booked the single but the hotel upgraded to a small double but perfectly good room.

Self

6/10

Pleasant

04 Aug 2023

James

Cleanliness issues in room following late check in

We arrived and couldn’t check in on time as room not ready. Finally got key 1 1/2 hours after check in stated. Got to the room to find stained sheet and cupboards full of half eaten food and stuff left over from last guests (toothbrushes and other items). Toilet was constantly making a noise like it had just been flushed and general furniture in poor condition. A shame really as hotel lounge/ bar was good and staff were very friendly and helpful. Worth also stating that following us raising the issue with room, they rectified this - it was as if our room hadn’t been cleaned at all. Overall without the room issues the location was good and hotel downstairs area good. Was informed renovations are ongoing so could be better in the future but with so many options to choose from, you would have to question a return.

Friends_and_family Family

10/10

Exceptional

14 Jul 2023

Denise

Great hotel

Great hotel and great location really enjoyed our stay and will book again when returning to Blackpool

Friends_and_family Family

10/10

Exceptional

12 Jun 2023

Paul

Comfort it was

Excellent place.staff very helpful and always on hand 24/7...clean establishment..nice size room..also has evening entertainment.

Friends_and_family Friends

2/10

Poor

17 May 2023

Suzanne

Yucky, stay away.

Convenient location, but sooo run down. Asked for help with heater as it was cold, was told it was on a timer, it never came on. No hot water in shower. Bugs of sone kind, like small ladybug. Very old and shabby. Dont stay here!

Partner

8/10

Excellent

12 May 2023

Beverley

Great place to stay if your visiting Blackpool. Especially great fir being so close to the Opera House Winter Gardens

Leisure Family

10/10

Exceptional

30 Apr 2023

Maureen

Thank you and enjoyed our stay.

Staff and management were excellent, couldn't do enough for you.
Also we experienced that they completely care, about their customers, checking on the young people who were staying there, and that they were safe, after being out drinking, all day. I really would like to say thank you.
You are a brilliant team that work well together. I would definitely return here again. Breakfast definitely worth having.
The staff will make you welcome and that makes a difference 😉

10/10

Exceptional

05 Apr 2023

Verified traveler

Lovely stay

Lovely stay here with my family, they couldn’t do enough for us. Lovely friendly team. The bar man last night was amazing went above and beyond for the kids and also made lovely cocktails. Thank you

Friends_and_family Family

2/10

Poor

25 Mar 2023

Julie

Get a new cleaner and manager

The location is excellent and literally next to the Winter Gardens. Parking is available for £16 for 18 hours in the car park literally in front of the hotel. We arrived to check in at 3pm and by 4pm we had left. The lady and younger shaved head guy on reception were lovely, we were given our room, number 30 and went up. Upon entering the room it smelt horrific of poo. The toilet was splattered with faeces and because it was in like a cupboard with no windows it was impossible to get rid of the smell. We had asked for a return room (birthday treat) and the furniture was cheap chipped and shoddy. The view was of the back of the building, which needs a good clean and the windows need a wash, we asked to change rooms and was given room 37.
The room smelt fresh, and things were much better until we looked closer. The window ledge was disgusting, so were the skirting boards. We then looked in the bathroom and was greeted with the ceiling literally covered in mould. The bathroom resembled something out of the 1980’s, green bathroom suite, scruffy, and the most dust I’ve ever seen on the pipes behind the sink and toilet. We asked hotels.com to move us, they contacted the owner ? , and he gave us 3 minutes to get checked out and out of the property. The older guy, assistant manager/ owner whatever he is, needs customer service training asap, he was unwilling to change our rooms again coz I’d find fault in any rooms apparently. Well I wouldn’t if they were clean and acceptable!!

Friends_and_family Family

10/10

Exceptional

05 Feb 2023

Peter

We’ll be back

Staff - fabulous, helpful and friendly. Spotlessly clean hotel. Some rooms have been refurbished but ours was one of those not done yet so decor and fixings were dated but clean. The room was cold even with the radiator on but they must know it’s a problem because there was a fan heater which soon warmed the room up. Comfiest bed I’ve ever slept in and the pillows were ace too. Had a wonderful night’s sleep as the room was very quiet. Spotless bedding and towels. Loved it. We’re already planning our next stay.

Partner

10/10

Exceptional

22 Dec 2022

Ruth

Nice little place

Stayed here on the lead up to Christmas as we had a theatre trip at the Winter Gardens booked.
The location was absolutely perfect - a 4 minute walk.

I was very pleased with the rate, which was reasonable.

We used the car park opposite, which cost £16 for 18 hours, which again, I thought was reasonable.

The hotel was very welcoming and the staff we came across were all friendly.
We (family of four - one adult three children) stayed in a family room (sleeps 5) which was small but functional.
It was nicely presented and everything was clean and I was pleased to find coat hangers in the wardrobe as there is nothing more annoying than not being able to hang your clothes up!
The communal areas were all nicely presented and clean.
The breakfast was good and the service was friendly.

All in all really happy with my stay here and would definitely book again.

Friends_and_family Family

10/10

Exceptional

16 Dec 2022

Gillian

Enjoyed our stay the hotel was warm and clean the staff were great and the breakfast was excellent

Friends_and_family Family

10/10

Exceptional

15 Dec 2022

Lindsay

Good standards. Breakfast very hot and appetising.

Leisure Self

8/10

Excellent

11 Dec 2022

Lloyd

Overnight Stay

Comfortable hotel, no frills but clean and tidy. Really friendly staff. Good location with everything in walking distance

Friends_and_family Family

8/10

Excellent

11 Dec 2022

Toni

Good value

Excellent for the price. Clean. Comfortable beds. Hot shower. Friendly staff. No noise in evening.for the price cant complain

Friends_and_family Family

10/10

Exceptional

19 Nov 2022

janet

Perfectly for me.

I was meet by a professional and friendly staff who gave me my room number and let me know if there was any thing I needed just ask and also if there was any ploblems .When I was in my room there was a easy to read book that had all the information about my stay. The staff to keep me comtable were really excellent at they job well done. I had a great time with enough privacy.

Self