Name: Hanoian Central Hotel & Spa
Address: 42B Hang Cot, Hoan Kiem, Hanoi, Hanoi, 100000, VN

10/10

Exceptional

20 Jul 2026

Prabakar

Really can’t say how good the staff were for us. So very attentive and helpful for our stay. The location was perfect, very central and easy to get around. Rooms were clean, well serviced, quiet and dark when needed. Thank you to all the staff for making our Hanoi trip so easy and great.

Partner

10/10

Exceptional

20 Jul 2026

Prabakar

The layout is quite functional and I really like the decor style. There is a lovely small balcony. The highlight, however, was the breakfast, it was truly fantastic. You can order Vietnamese Pho as well as various Western breakfast options, all of which tasted great. In short, we really loved this hotel.

Partner

10/10

Exceptional

20 Jul 2026

Prabakar

It was a fabulous stay, I would recommend everyone to have a stay, especially the best highlight of our stay is their hospitality and during our stay Elsa has shown incredible hospitality, she made sure that we have had incredible stay and helped us with every possible way. I would love to visit again.

Partner

10/10

Exceptional

13 Jul 2026

Marchelle

The hotel is conveniently located near local shops and markets, making it easy to explore the area. The property is beautifully designed, and very well maintained. Most importantly, the service provided by the staff was exceptional. A heartfelt thank you to Andrew for the outstanding hospitality and genuine care he showed throughout our stay. His attentiveness and professionalism made our experience truly memorable. We highly recommend this hotel and look forward to staying here again in the future.

Partner

10/10

Exceptional

13 Jul 2026

Marchelle Grotschel

Our experience was wonderful. Absolutely everything we could’ve possibly needed was provided and we were looked after so well. The experience was made even more special by the brilliant Antony, who went above and beyond to ensure our stay was a memorable one. Would definitely recommend for anyone staying in Hanoi.

Partner

10/10

Exceptional

12 Jul 2026

Noriko

A wonderful stay highlighted by lovely facilities and friendly and accommodating staff. Located in the Old Quarter makes the hotel close to so many fantastic places to visit for food, shopping and sightseeing. We will definitely be back to stay here the next time we visit Hanoi.

Partner

10/10

Exceptional

12 Jul 2026

Noriko

Everything about this hotel in Hanoi is wonderful. The staff, the rooms, the food. Everything is so clean. The location in the old quarter is close to many places to eat, especially \" Beer Street\". It's also a short walk to the Water Puppets. We would definitely go back again. The staff even gave us a welcome back dessert treat.

Partner

10/10

Exceptional

12 Jul 2026

Noriko

Hanoian Cetral Hotel deserves 5 stars in every way. Room was lovely with a comfy bed, free standing bath, many amenities. The breakfast was also great with a variety of hot and cold Asian and western dishes. Location of the hotel makes it an easy walk to the tourist sights. The thing that makes Hanoian Cetral Hotel stand out though is their staff. They will do anything to assist you, going beyond to please. And accommodate their guests. We would most definitely return to Hanoian Cetral Hotel on our next return to Hanoi. Thank you to all staff members for making our stay so memorable.

Partner

10/10

Exceptional

12 Jul 2026

Noriko

The staff really make this place special, nothing is to much trouble for them, every one of them is so polite and attentive, from managers to cleaners, the location of the hotel is perfect, right in the old quarter. The breakfast is a great buffet, something for everyone. Room is spotlessly clean, quietand comfortable. On the whole, really good value for money and i would definately stay again.

Partner

10/10

Exceptional

12 Jul 2026

Noriko

The breakfast was really good. The whole hotel felt clean and boutique. The staff was very friendly and the location was good so Hanoi was easy to visit. Nice hotel and reasonable price and the hotel price was really good. It was nice to be able to share with the staff member and ask Tri about the necessary services or questions you need. I want to stay again when I come to Hanoi next time. Very friendly.

Partner

10/10

Exceptional

11 Jul 2026

Margaux

I could highlight many aspects of this hotel, but I must summarize to be brief. The attention from the hotel staff is impeccable and unbeatable. These people go above and beyond for your comfort and relaxation, and they are there to help you with anything you need. Beyond being something cultural, they are super attentive to any detail. I must also highlight that the breakfast is very varied and very good, with many options including yogurts, salads, pastries, Vietnamese food, and even dishes from other cuisines. I hope they maintain this attitude and essence over the years; I can recommend it and I am very clear that I would return.

Partner

10/10

Exceptional

11 Jul 2026

Margaux

The front desk staff and all the bell boy provided excellent, courteous service at our time at the hotel. The food (morning buffet) had varied of traditional Vietnamese and western dishes as well. The food was excellent, the waiter was attentive. The room was clean, and the bed was very comfortable. The hotel deserves 5 star ratings including location within walking distances of Hoan Kiem lake, and all the famous streets of Hanoi. I would comeback to Hanoian Central Hotel and Spa when I revisit Hanoi…soon

Partner

10/10

Exceptional

11 Jul 2026

Margaux

Beautiful hotel in a very convenient location. Breakfast had a great selection and a nice view. Special thanks to Tiffany, Elsa and everyone else in the team for helping me.

Partner

10/10

Exceptional

11 Jul 2026

Margaux

It was a really satisfying stay during the trip to Hanoi. The rooms were clean and the location was good and the staff was very friendly. Especially Jack staff was always bright and carefully assisted with the necessary parts, making it more comfortable. If you are visiting Hanoi, this is the hotel I would like to use again. Thank you.

Partner

10/10

Exceptional

11 Jul 2026

Margaux

Location is perfect, staff is so nice, they act like family and help you with everything. They even gave Vietnam gifts for us. Tri was even helping for us for itinerary and things to do in Hanoi and he became our friend. I really appreciate the service and definitely will stay again.

Partner

10/10

Exceptional

08 Jul 2026

Lim

We had an absolutely wonderful stay at this hotel. From the moment we arrived until the time we checked out, the service and hospitality were exceptional. The staff were incredibly warm, friendly, and always willing to help with a smile, making us feel truly welcome and valued throughout our stay. The breakfast was excellent, with a great variety of delicious options to start the day. Every member of the team, especially Jack, went above and beyond to ensure that our experience was comfortable and memorable. Thank you to the entire team for making our trip so special. We highly recommend this hotel and would gladly stay here again in the future.

Partner

10/10

Exceptional

08 Jul 2026

Lim yee

I spent a fantastic several nights at Hanoian Central Hotel and Spa. The rooms were incredibly comfortable and clean and the staff were exceptionally kind and helpful. I would like to thank Jack especially for making me feel so welcome.

Partner

10/10

Exceptional

08 Jul 2026

Lim Yee

The hotel was amazing. From the moment we arrived the staff were exceptional, especially Tiffany who made our stay very special with food guides, assistance and a special cake on the last night. Great location, close to everything. The bed was very comfortable. Highly recommend if you are visiting Hanoi.

Partner

10/10

Exceptional

08 Jul 2026

Lim Yee

All I can say is what a fabulous hotel and it is staffed by the most amazing people. My room was very nice and cleaned beautifully each day. I highly recommend Hanoian Central Hotel and Spa for your stay in Hanoi you won’t be disappointed.

Partner

10/10

Exceptional

08 Jul 2026

Lim Yee

Definitely a 10 out of 10. The room is good, the receptionists are good, the breakfast is good, everything is so good that we had a perfect trip in Hanoi. Selena, the hotel staff, gave us a lot of help and recommendations. I truly appreciate her help which makes this trip even better. The location is in the old quarter area, which is convenient to many sightseeing spots. And there are also a lot of delicious foods nearby, even for late night snacks.

Partner

10/10

Exceptional

07 Jul 2026

Dorjee

We had a wonderful stay at Hanoian Central Hotel and Spa in Hanoi's Old Quarter. The hotel is in an excellent central location, making it convenient to explore all the major attractions, restaurants, and shopping areas.The rooms are cozy, clean, and very comfortable. What truly made our stay special was the exceptional hospitality of the staff. The front desk team was always helpful, courteous, and attentive.A special mention goes to Jack, who went above and beyond to make our stay comfortable. He took great care of us, assisted us whenevers needed, and ensured that we had a pleasant experience throughout our visit.

Partner

10/10

Exceptional

06 Jul 2026

Kevin

Our stay at the Hanoian Central Hotel and Spa was exceptional. The staff went above and beyond to accommodate our large group, always being friendly, attentive, and incredibly helpful. They assisted us with everything from booking massages to recommending fantastic restaurants, making our trip seamless and enjoyable. We were so impressed that we even extended our stay. Highly recommend.

Partner

10/10

Exceptional

06 Jul 2026

Kevin

The hotel was very clean, and the staff were incredibly friendly and hospitable. A special thanks to Antony who always responded quickly via WhatsApp whenever we had questions. He was extremely helpful throughout our stay. The staff also kindly allowed us to relax in the lobby until our flight on the last day. Thanks to their excellent service, we had a wonderful stay in Hanoi. Highly recommended.

Partner

10/10

Exceptional

06 Jul 2026

Kevin

The location of Hanoian Central Hotel and Spa was perfect. It was right in the center to walk to a lot of different restaurants and attractions. The four Customer experience when you walked in when you left was A+. They made you feel at home and cared for. The rooms were a decent size and pretty. I would’ve enjoyed a larger bed. The atmosphere is really elegant as well. It’s more of an experience overall that they provide. It is a great value for your money and you’ll leave feeling better off than when you arrived. The amenities of the restaurant were perfect as well as the spa. We wish we could’ve stayed longer.

Partner

10/10

Exceptional

04 Jul 2026

Rose

Super helpful and accomodating staff!

Self

10/10

Exceptional

01 Jul 2026

Sarah

We were warmly welcomed upon arrival, greeted with refreshing drinks and cooling towels to help us unwind. Tiffany assisted us with the check in process, Our room was unbelievably. Large bed, lots of space and the bathroom was big. Travelers will always say the room is just a place to sleep but for us this room was like home.

Partner

10/10

Exceptional

01 Jul 2026

Sarah

Nestled in the heart of the Old Quarter, the Hanoian Central Hotel and Spa was the perfect place for us to spend our trip to Hanoi. The establishment is lovely, clean and well-maintained, but the highlight was the staff. Elsa in particular was lovely, going above and beyond to help or give recommendations. Her recommendations were fantastic and each one hit the mark (thanks Elsa). The breakfast buffet was quite good. A great selection of both Vietnamese and Western cuisine options, so there’s something for everyone. They also do Vietnamese coffee as an option which was delightful.

Partner

10/10

Exceptional

01 Jul 2026

Sarah

I travel a lot and usually don't write reviews. The Hanoian Central Hotel and Spa is a very nice hotel in the center of Hanoi and offers everything you would expect from a 4* hotel. However, what makes this stay special are the people working here. I could probably write a little paragraphs about ever member of the team I have met here. But who stood out the most is Antony. Antony reached out on the first day of my stay via whatsapp to inquire about my stay and offering his help. Based on my feedback he guided me to really wonderful local restaurants, temples and pagodas within and outside Hanoi. It felt like having a best friend in Hanoi with amazing local tips. Thank you.

Partner

10/10

Exceptional

29 Jun 2026

Pradip

Beautiful hotel in a great location and wonderful hospitality. Enjoyed our stay everything was at a walkable distance. Very close to the lake. Room was neat and clean. Thankyou for the hospitality. I would definitely come back.

Partner

10/10

Exceptional

29 Jun 2026

Prddip

A beautiful hotel and fantastic staff. The rooms are clean, good sized, quiet and have all amenities you'd expect. We were even given a birthday cake upon our arrival. We both agreed the coffee was even better than that served at other hotel (our prior location) and having the gym kept my wife happy.

Partner

10/10

Exceptional

29 Jun 2026

Pradip

This boutique hotel is amazing. The location is fantastic for walking around the Old quarter. The staff is so welcoming and friendly and the rooms are great. Breakfast was included and had a wide variety to choose from. Andrew made us feel welcome from the moment we walked in until we left and we even got a thank you gift on the way out. We would definitely stay here again.

Partner

10/10

Exceptional

29 Jun 2026

Pradip

A perfect location with top of the line service. Breakfast is delicious and everyone is extremely helpful. The staff also spoke perfect English so makes everything much easier for the booking. They can also give excellent recommendations. Thank you for a wonderful experience in hanoi.

Partner

10/10

Exceptional

29 Jun 2026

Pradip

Super clean hotel in the heart of Old Quarter. The staff was outstanding in every way. The Spa was excellent. The front desk was incredibly helpful as well. Fantastic breakfast provided with room. Best boutique hotel I’ve ever stayed at in Asia.

Partner

8/10

Excellent

28 Jun 2026

Alison

Great staff
Great location
Good breakfast.
Staying here again next visit.

Partner

10/10

Exceptional

25 Jun 2026

Hisaki

The hotel is right in the center of the Old District, where there is lots of shopping and eating. You could not be bored here and after a long day enjoy a massage at the spa as I did and was rewarded.

Partner

10/10

Exceptional

25 Jun 2026

Hisaki

We had the most amazing experience here. From the moment we walked in, they made us feel welcomed. Always smiled and greeted us. Everyday they would ask if we needed anything or if they could help in any way. The restaurant was not busy at night but we had a wonderful, delicious meal. The buffet was the best one I have experienced so far. The Pho was fresh, I was able to get Vietnamese coffee every morning.

Partner

10/10

Exceptional

25 Jun 2026

Hisaki

I had an excellent stay at the hotel. The room was clean, spacious, and comfortable. The staff were friendly, professional, and always willing to assist. The facilities were well-maintained, and the overall experience exceeded my expectations. I would highly recommend this hotel.

Partner

10/10

Exceptional

25 Jun 2026

Hisaki

I was very polite from the time I checked in at the hotel. The room is very comfortable. The breakfast was the same little by little every day, and the delicious tropical fruit, custom-made pho soup and omelettes were delicious. After checking out, they provided us with a shower room and towels free of charge because it was a late night flight, which was great. On the way back, several people came all the way to the outside to drive us to a taxi which was very touching. It was an emotional memory to travel to a friendly country and stay at Hanoian Central Hotel and Spa. I will definitely stay at the next time.

Partner

10/10

Exceptional

25 Jun 2026

Hisaki

The breakfast was very good. The staff were very kind. Even after checking out, it was an evening flight, so I asked him if he wanted to work out sightseeing, and he lent me a shower and bath towels. They also offered to rent me a hairdryer. When I took a shower and relaxed, they served me cold water, and even gave me a cookie present, which I was left impressed with.

Partner

10/10

Exceptional

24 Jun 2026

Arthur

The staff truly make this place special. Everyone was incredibly friendly, welcoming, and helpful. Nothing was too much trouble, and they did everything possible to make our stay perfect. You can tell that personal attention is very important here. The team radiates so much enthusiasm and professionalism that you genuinely feel special as a guest. The sincere care and warmth of the staff made our stay truly unforgettable. We would like to thank everyone for the fantastic time we had at your hotel.

Partner

10/10

Exceptional

24 Jun 2026

Arthur

I had a wonderful stay at Hanoian Central Hotel and Spa. The room was clean, comfortable, and well maintained. The staff were friendly, professional, and always ready to help. The location is perfect for exploring Hanoi's Old Quarter, with many attractions, restaurants, and cafes nearby. The breakfast was also delicious with a good variety of choices. I highly recommend this hotel and would gladly stay here again.

Partner

10/10

Exceptional

24 Jun 2026

Arthur

The location of the hotel is really great it is near the tourist spot, restaurants, spa etc.. The hotel especially the rooms are very clean. The complimentary breakfast buffet is so good. All of the staff are very kind and accommodating. We will sure to come back again.

Partner

10/10

Exceptional

24 Jun 2026

Arthur

This is the best hotel I have ever stayed at. The location was close to tourist spots. The room was spotless every day, and the cleaning staff always made sure my personal belongings were safe. Ms. Selena and Mr. Tri are very accommodating, friendly, helpful, and approachable. The food is really tasty, and there are other options to choose from. The value for money is truly worth it considering the place, food, and services. I will definitely stay at this hotel again.

Partner

10/10

Exceptional

24 Jun 2026

Arthur

What a fantastic stay at Hanoian Central Hotel and Spa. From the moment we arrived, we received such a warm welcome and immediately felt completely at home. Our room was beautifully decorated, spotless, and equipped with every comfort. The bed was wonderfully comfortable. Breakfast was also a highlight every morning: extensive, fresh, delicious, and prepared with great care. Hanoian Central Hotel and Spa absolutely exceeded our expectations. An ideal place for anyone who wants to enjoy hospitality and an unforgettable stay. We will definitely come back.

Partner

10/10

Exceptional

18 Jun 2026

Angel

It was a really good experience. The hotel is beautiful and the room comfortable. Every places we have been there was clean and the service was perfect. Every employees was kind and friendly. I recommend this place.

Partner

10/10

Exceptional

18 Jun 2026

Angel

The Hanoian Central Hotel and Spa was truly a wonderful experience in every way. The staff is incredibly kind, the breakfast buffet is very varied and very good. The facilities such as the spa, gym, and room are amazing. Thank you for everything.

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Patiwat

Beautiful boutique hotel in a perfect Old Quarter location. Food was excellent and staff were exceptionally friendly and attentive. We were greeted and welcomed from our first entry, through the hallways and during our departure. It wasn't only a greeting but often a conversation. It made us feel like we were at home. Would definitely stay again when next in Hanoi. High praise to the management and staff at the Hanoian Central Hotel and Spa.

Partner

10/10

Exceptional

17 Jun 2026

Patiwat

The location was perfect for exploring the city. The room was immaculate and met my needs. I believe the rooms were sound proof as there was no noise from other guests. The hotel was very good, the food in the restaurant was delicious and the bar tender, who was very friendly, made an excellent margarita. During my stay I took the opportunity to enjoy the spa with a blissfully, relaxing foot and body massage from Nhien. Finally, I would like to mention that my stay couldn’t have been better without the help and excellent customer service provided by Tiffany, she really is a credit to the team at Hanoian Central Hotel and Spa. Thank you for making my short stay so memorable.

Partner

10/10

Exceptional

12 Jun 2026

Jose

We had a fantastic stay. Location was perfect to get everywhere. Rooms were quiet and very clean. Staff is extremely nice and helpful. Andrew, the guest services head, was always there to greet and take care of all our needs. I highly recommend The Hanoian Central Hotel and Spa.

Partner

10/10

Exceptional

12 Jun 2026

Jose

Great hotel, with great location, clean, restaurant with fantastic food. Staff were friendly and knowledgeable on any of our questions, food and local places.A big thank you to Jack & Henry at the breakfast bar, every morning we were greeted with a smile and taken to a table. Nothing was too much for them, they brightened our day.

Partner

10/10

Exceptional

12 Jun 2026

Jose

We had a wonderful stay, and the breakfast was outstanding. The hotel team was extremely attentive, with Elsa the customer service agent giving us excellent advice for the next part of our journey. We would certainly choose to return.

Partner

10/10

Exceptional

12 Jun 2026

Jose

The location is perfect. You immediately walk into the cozy streets of Hanoi. In addition, you have a beautiful view of the city from the room, especially beautiful with the setting sun. The staff are super nice and speak good English. Mr. Tri, among others, helped us a lot with this. The rooms are very neat, a lovely big bed and especially soundproof. We have a top time here and can definitely recommend it.

Partner

10/10

Exceptional

12 Jun 2026

Jose

I love to stay again. The hotel was the most beautiful one I’ve ever stayed in, with a spa, a gym and restaurant, but what truly makes this hotel amazing is the staff. They are so knowledgeable & welcoming. Andrew and Henry made sure to make us feel at home. Thanks Hanoian Central Hotel and Spa.

Partner

10/10

Exceptional

11 Jun 2026

Celine

Henry and Jack and Tri were soo friendly and helpful. Antony also spend 10mins to assure us about our sapa trip; while Tiffany was super kind and patient with our needs. Elsa was soooo helpful she even helped me cut fruits. I love the stay and the facilities were clean and adequate - value for money.

Partner

10/10

Exceptional

10 Jun 2026

Dharminidevi

Great location with friendly staff. Breakfast was great. Pho is a must try. Rooms are spacious. Hotel restaurant nice and drinks are excellent. Will rebook when going back to Hanoi's old quarter. Tri was very helpful and a delight to speak with. 10/10 overall. You won’t be disappointed.

Partner

10/10

Exceptional

10 Jun 2026

Dharminidevi

Gorgeous hotel with stunning and clean rooms. Tri and staff were very accommodating and made us feel at home. We really enjoyed our stay at this hotel. Would absolutely stay here again.

Partner

10/10

Exceptional

10 Jun 2026

Dharminidevi

Great room with loads of space and a comfy bed and really clean. Tasty and varied breakfast. Hotel had great views and atmosphere. However, the highlight has to be the wonderful and welcoming staff. With a special shoutout to Jack who went the extra mile to help us and making our trip super special, thank you.

Partner

10/10

Exceptional

10 Jun 2026

Dharminidevi

I cannot reccomend this hotel highly enough. As a traveller I felt so looked after cared for by all the staff. The hotel rooms were spotless very comfy beds everything you would expect and more. Breakfast was very good with a brilliant selection.A big thank you to everyone on reception including the reception manager but a big shout out to Andrew, Jack, Elsa for taking time care and with all the recommendations and booking. Hopefully will return soon.

Friends

10/10

Exceptional

10 Jun 2026

Dharminidevi

We had a very good experience staying at Hanoian Central Hotel and Spa during our trip to Hanoi. The hotel is located in a great market area with easy access to shopping and local attractions. The staff was very supportive and courteous throughout our stay. The rooms were spacious, clean, and well maintained. We especially enjoyed the excellent restaurant and spa which added a luxury feel to the stay.Overall, it was a comfortable and memorable experience. I would definitely recommend this hotel for anyone looking for a great stay in Hanoi.

Partner

10/10

Exceptional

09 Jun 2026

Teong Chye

Stayed at this hotel and had a really great experience. The staff was always kind and helpful, the room was very clean, and everything felt comfortable from the first day. The location was also very convenient. Really enjoyed my time here and would happily stay again.

Partner

10/10

Exceptional

09 Jun 2026

Teong Chye

Great location and super friendly staff. The room was pretty clean and very spacious, I did get a free upgrade but that wasn’t anything to do with this review. Andrew looked after me really well and gave me lots of recommendations not just for Hanoi but also for other places in Vietnam. Great value for money.

Partner

10/10

Exceptional

09 Jun 2026

Teong

A very good hotel. Clean room and bathroom. Recommend this hotel for family and couple travellers too. The breakfast buffet was good. Antony at the travel desk and every other staff was really helpful. We also took the Ha Long bay day cruise as per Antony suggestion which we enjoyed immensely. Overall a very nice experience.

Partner

10/10

Exceptional

08 Jun 2026

Seara

An excellent hotel close to the French Quarter. Great location with an adundance shops and restaurants. Just a ten minute walk to the Cathedral and Train Street. The staff at this hotel make it a great experience. Elsa helped us with all our tour planning and advice for restaurants. Very friendly staff that go out of their way to be as helpful as possible. Very nice rooms with nice decor. Breakfast was wonderful with an extensive breakfast plus cooked items from a menu. A really enjoyable stay.

Self

10/10

Exceptional

06 Jun 2026

Sean

Incredible hotel. Great location. The staff were extremely helpful and always went out of their way to ensure we had a comfortable stay. Rooms were beautifully presented and well equipped. Andrew was particularly amazing on concierge, very friendly. All of the reception staff were amazing.

Self

10/10

Exceptional

30 May 2026

Lisa

We had a fantastic stay at Hanoian Central Hotel and Spa. The room and location were perfect, restaurant and bar were so convenient, and above all, the staff was fantastic! So friendly, accommodating and happy! From check in to check out, 10/10! We can’t wait to come back!! Thank you Hanoian Central!!

Friends

10/10

Exceptional

27 May 2026

Noriko

The counter staff were very welcoming and responsible, giving us a lot of help especially Antony. Also helped us find cars and book long-distance buses under price. We will definitely stay in Hanoi next time. In addition, the atmosphere of the pavilion is good, the morning party content is good and there are many special dishes. It was delicious.

Partner

10/10

Exceptional

27 May 2026

Lim Yee

These guys are incredible. Andrew, Henry, Tiffany and Elsa made our stay unforgettable and were there to help us every step of the way from recommendations locally to nationally. The food, room, location, amenities, staff and pricing were all perfect. Will definitely be back and recommend anyone considering to just go ahead an book.

Partner

10/10

Exceptional

25 May 2026

Tenzin

These guys are incredible. Andrew, Henry, Tiffany and Elsa made our stay unforgettable and were there to help us every step of the way from recommendations locally to nationally. The food, room, location, amenities, staff and pricing were all perfect. Will definitely be back and recommend anyone considering to just go ahead an book.

Partner

10/10

Exceptional

25 May 2026

Kevin

Had a great time at Hanoian Central Hotel & Spa. In the middle to everything in Old Quarter. All the staff was very helpful and always trying to make us comfortable. The hotel was very clean and housekeeping was great. Andrew and Jack made sure we were always taken care of.

Partner

10/10

Exceptional

25 May 2026

Kevin

The hotel is beautiful in a very convenient location. We have thoroughly enjoyed our short stay here in Hanoi. The staff are exceptional nothing is too much trouble in particular. I would highly recommend this hotel.

Partner

10/10

Exceptional

25 May 2026

Kevin

Staff were absolutely amazing from start to finish. Despite having already checked out from the room, the staff were accommodating in allowing me to use their lobby for my work calls, and even store my luggage and allow me to take a shower before I headed to the airport for a late flight. Additionally, the staff send you location or recommendations that you need via WhatsApp so its extremely helpful. Highly recommended and thank you to all the staff, from the door men, to the front office staff, to the breakfast staff for the hospitality.

Partner

10/10

Exceptional

25 May 2026

Kevin

We had a wonderful stay at Hanoian Central Hotel & Spa. The staff , and Ms. Tiffany in particular, were exceptionally kind, attentive, and genuinely caring throughout our visit. We felt welcomed from the moment we arrived, and every detail was handled with professionalism and warmth. Thank you for making our time in Hanoi so comfortable and memorable.

Partner

10/10

Exceptional

25 May 2026

Kevin

All the staff member, and Jack welcomed us and made us spend time happy here. And the location of this hotel is very nice to go anywhere in Hanoi. We’ll definitely choose this hotel again when we visit Hanoi again. Highly Recommendable.

Partner

10/10

Exceptional

25 May 2026

Kevin

The Hanoian Central Hotel & Spa was a fantastic and comfortable base in Hanoi for my trip. The hotel is perfectly located in the old quarter of Hanoi with its amazing charm and buzz. The staff at the hotel were fantastic and helpful. Upon arrival, I was treated to a very pleasant welcome drink and snacks. Elsa from reception went above and beyond to assist during the trip, checking in via WhatsApp regarding dinner bookings and room service and providing fantastic tips for nearby attractions. I would definitely recommend the Hanoian Central Hotel & Spa for those wanting a relaxing boutique pad in a perfectly central location in Hanoi.

Partner

10/10

Exceptional

22 May 2026

Stacey

Absolutely amazing hotel. The staff are lovely especially Elsa. From the food to the beds to the staff, this whole stay will be one to remember for sure. Thanks so much everyone for making the trip so special.

Partner

10/10

Exceptional

22 May 2026

Sherri

We loved our stay at the hotel. The staff were so helpful and friendly. I especially enjoyed the facial and hot stone massage. One of the best i have ever had.

Partner

10/10

Exceptional

22 May 2026

Pradip

The Hanoian Central Hotel & Spa was a fantastic place to stay in Hanoi. The hotel staff were all extremely friendly and helpful. The rooms were comfortable and clean. Everything and anywhere we wanted to go was in walking distance or a short taxi trip.

10/10

Exceptional

22 May 2026

Pradip

The setting was exquisite delicate vietnamese touch in every details which means finesse. Very welcoming and friendly. Nice drink served while sitting awaiting to complete checkin. For this trip to Vietnam I was not worried at all because everything was taken care of with absolutely no stress. From a private driver picking me up at the airport, to many advises for my visits, booking tours even last minute, booking a Halong Bay cruise with the Best experience one can have outside the touristy area to making sure I had a safe drive to my next city. Plus the room was very clean and confortable. Hotel just minutes walk to everything. Big smiles everyday.

Partner

10/10

Exceptional

22 May 2026

Pradip

Really had a wonderful stay. The whole experience right from check-in to check-out was absolutely amazing. The entire staff was always willing to help and make the stay more comfortable and enjoyable. Highly recommend this hotel if you're visting Hanoi, Vietnam. You'll love it .

Partner

10/10

Exceptional

19 May 2026

Sarah

I left your excellent hotel and i miss you already. The location of the hotel and the quality of the rooms and the service are top notch and the staff are fantastic. I was helped with booking excursions and tips on shopping etc by Elsa who is the Customer Service Manager, She is a real gem. I can really recommend this excellent hotel and staff.

Partner

8/10

Excellent

08 May 2026

Alison

Nicely appointed in the Old Quarter of Hanoi, within walking distance and very close to most landmarks and tourist attractions.
Staff were excellent
Bed was comfortable
Breakfast was delicious!
Only issue is, we were not informed of the switch for hot water (for showering) so we had cold showers all the time.

Partner

10/10

Exceptional

07 May 2026

Hisaki

Amazing experience at the Hanoian Central Hotel and Spa in Hanoi. From the beginning, the staff were very welcoming and gave us an introduction to the city which we found very helpful when we explored the city. Our room was large with nice amenities. The location is also great, you are able to explore most of the Old Quarter by foot. Would stay here again.

Partner

10/10

Exceptional

13 Apr 2026

Wendy

Jack was amazing! The entire staff was so helpful and kind.
The breakfasts were excellent and we had massages at the hotel spa that were great!

Business

10/10

Exceptional

11 Apr 2026

Massimo

Was a beautiful and luxurious hotel in the heart of the hectic Old Quarter. The room was perfect. The hotel staff was super accommodating and helpful throughout our stay - shoutout to Antony, you were awesome.

Partner

10/10

Exceptional

11 Apr 2026

Massimo

The service at Hanoian Central Hotel and Spa is beyond excellence. From the moment we arrived, we were greeted with great kindness and the staff jumped up to assist us with all our bags. The receptionist on duty that night was Hennry and he shared his contact in order to provide recommendations to eat, things to do. Our stay was lovely, the food for breakfast was delicious (especially the beef pho!), and we truly had zero complaints. They truly went above and beyond. Highly recommend this hotel and would absolutely choose here a million times over.

Partner

10/10

Exceptional

11 Apr 2026

Massimo

First trip to Hanoi and first time to Hanoian Central Hotel and Spa. On arrival we were welcomed with a cup of tea then taken to our room and given a tour of the amenities. The room was clean and comfortable and the staff always helpful with information on where to eat, what to see and do and even lessons with the language.

Friends

10/10

Exceptional

10 Apr 2026

Iryna

I had the best stay at Hanoian Central Hotel and Spa. The location is super handy and close to everything. The staff gave so many helpful recommendations and made restaurant reservations for us. They constantly checked in with me via WhatsApp during our stay to ask if i needed anything and always offered to make suggestions for things to do or places to dine. The breakfast was also top notch with such a variety of western and Vietnamese foods available. I had to leave early on our last day to get to the airport and they even made up a takeaway breakfast for me. I also tried out the spa and the service and treatments were amazing. I would highly recommend this hotel.

Friends

10/10

Exceptional

10 Apr 2026

Iryna

The location is incredibly central in the old quarter. The hotel is beautiful and well designed. The room is quiet and the bed is very comfortable. The hotel breakfast is one of the best we have ever have. Last but not least, the staff is so kind and helpful. It was the highest level of hospitality. Andrew was always there to give advice for any questions we had. We would stay here any time we are in Hanoi.

Friends

10/10

Exceptional

10 Apr 2026

Iryna

This place was an amazing experience. It can be summed up with a story from our trip. When we first showed up to the hotel, they ran out to greet us and take our luggage basically refusing to allow us to carry our own luggage from the moment we showed up. The service at this hotel was incredible and worth the stay.

Friends

6/10

Pleasant

10 Apr 2026

Carolyn

Ask for a room with a view otherwise you might end up like me, staring at a brick wall outside the window

Self

10/10

Exceptional

09 Apr 2026

Dan

The hotel was better than I expected. The room was comfortable and nicely arranged. The staff were always smiling and helpful, which made a good impression. The overall atmosphere was relaxing, and I felt comfortable staying here for several nights.

Partner

10/10

Exceptional

09 Apr 2026

Dan

Located in the middle of the Old Quarter is this gem of a hotel. Fantastic staff, super clean modern amenities, this hotel was worthy of it's previous high ratings. Rooms super comfortable and quiet, comfy beds with well appointed bathrooms were greatly appreciated after arriving from long trips. The hotel has 24hr concierge, restaraunt for breakfast, and dinner should you wish. Super helpful staff made our stay a pleasure. Highly recommended.

Partner

10/10

Exceptional

09 Apr 2026

Dan

4* Hotel centrally located in the Hoan Kiem (Old Quarter) of Ha Noi. Walk to Ma May food street and night market. Honestly we wanted to stay longer, if only we could change our departure back to our country of origin. Hanoian Central Hotel and Spa is impeccably clean, smelled heavenly, tastefully decorated. Food is fresh, delicious and presented appetizingly. Highly recommended.

Partner

2/10

Poor

08 Apr 2026

Nancy

We booked this hotel as it was advertised to be a 4-star hotel. However, it was far from that. The pictures did not match reality. The rooms were dark, dilapidated, and had a smell. There was a leak in the shower, the bed was obviously old, and the linens were coarse. Moreover, we specifically booked deluxe rooms based on the size mentioned in hotels.com, but they gave us superior rooms instead, which were much smaller. We had to complain to the front desk, before they moved us to a slightly bigger room. The staff had been nice and apologetic, but when it was time to check out, they gave us some mung bean cake and asked us not to leave a bad review.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Lee

I highly recommend this hotel for its outstanding service. The management, led by the hotel manager, demonstrated exceptional professionalism and attention to detail. Every team member went above and beyond to ensure a comfortable and memorable stay. The level of care and dedication to guest satisfaction was truly remarkable. I look forward to staying here again in the future.

10/10

Exceptional

08 Apr 2026

Lee

The location of the hotel was excellent - close to food tours, shopping, and cultural sights. The facilities were very well done, couldn’t hear people in other rooms or elevators and the streets quieted down at night. The staff was very helpful and accommodating, including making suggestions and recommendations. Onsite breakfast, laundry and spa were a big draw for us.

10/10

Exceptional

08 Apr 2026

Lee

This is an elegant hotel with courteous staff who take care of all your needs. Lovely and high quality breakfast. Close to al the attractions in the Old quarter. Front desk staff helped plan and give advice on what to see and arranged tours for us.

10/10

Exceptional

06 Apr 2026

Devashish

We had a wonderful stay at the Hanoian Central Hotel and Spa and cannot recommend it highly enough. From the moment we arrived, the staff made us feel incredibly welcome and genuinely cared for. Everyone was attentive, kind, and always ready to help with anything we needed, nothing ever felt like too much trouble. What really stood out was how the team treated us like family rather than just guests. Their warmth and personal touch made our stay feel special and memorable, and it’s clear that hospitality is something they take great pride in. The hotel itself was comfortable and relaxing, making it the perfect base for our time in Vietnam. Thanks to the exceptional service and welcoming atmosphere, our stay was truly enjoyable from start to finish. We would absolutely stay here again and look forward to returning in the future.

Partner

10/10

Exceptional

06 Apr 2026

Devashish

The Hanoian Central Hotel and Spa is a perfect choice for your visit to Hanoi. The location is perfect, the rooms are very well appointed and the staff is so friendly and accommodating. The breakfast in the morning is one of the best we had. It felt just like coming home.

Partner

10/10

Exceptional

27 Mar 2026

The hotel is located on the northern edge of the Old Quarter, offering a very convenient location. It is within walking distance to many popular dining spots, the lake, and major attractions, while being slightly removed from the busiest, most crowded streets lined with shops and restaurants. As a result, the surroundings feel noticeably quieter and more comfortable.

The highlight of the hotel is undoubtedly the staff. The team is warm, attentive, and highly professional. Throughout our stay, nearly all staff members across different shifts remembered us and were always ready to offer assistance, which made the experience especially welcoming and personal.

Breakfast was another. Vietnamese noodles and a variety of egg dishes were freshly prepared to order and served directly from the kitchen. In addition, there was a wide selection of both Eastern and Western options, ranging from salads and breads to congee and yogurt.

The property itself is not a modern building, but rather an older structure that has been well maintained. While the layout is somewhat cozy, it creates a warm, home-like atmosphere.

Partner