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Hanoi Garden Boutique Hotel and Spa

Hanoi and North · Vietnam

3B-5 Cha Ca, Old Quarter, Hoan Kiem District, 3BView location

9.6/10Excellent231 Reviews
Cleanliness9.4/109.4
Service9.8/109.8
Comfort9.2/109.2
Condition9.0/109.0
Neighborhood9.6/109.6
Amenities9.0/109.0
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  • Family hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hanoi Garden Boutique Hotel and Spa

Stay in the Heart of Hanoi – Excellent location!

Hanoi Garden Boutique Hotel & Spa is located in Hanoi's Old Quarter, within a 6-minute walk of Dong Xuan Market and Hoan Kiem Lake. This family-run hotel houses a restaurant and offers complimentary Wi-Fi access.

The hotel is a 10-minute drive from Ho Chi Minh Mausoleum, Ho Chi Minh Museum and the One Pillar Pagoda; 1-minute walk from Dong Xuan market and night market; Hanoi Train Station is a 15-minute drive away, while the Noi Bai International Airport is a 45-minute drive away.

Offering city views, the stylish modern rooms are air-conditioned, and feature a flat-screen TV with cable channels, a wardrobe and a mini-bar. The private bathroom comes with shower facilities and a hairdryer.

Read more about this hotelShow less

The Restaurant serves breakfast from 07:00 to 10:00. Alternatively, many restaurants, food courts and bars are available around the hotel.

The 24-hour front desk staff can assist with luggage storage, laundry and airport shuttle services. Free private parking spaces are available.

Hoan Kiem is a great choice for travelers interested in shopping, friendly locals and atmosphere.

This is our guests' favorite part of Hanoi, according to independent reviews.

We speak your language!

With a stay at Hanoi Garden Hotel & Spa, you'll be centrally located in Hanoi, within a 5-minute walk of Dong Xuan Market and Hanoi Old Town Night Market.

This spa hotel is 0.4 mi (0.7 km) from Hoan Kiem Lake and 0.6 mi (1 km) from St. Joseph's Cathedral of Hanoi. Make yourself at home in one of the 30 individually decorated guestrooms, featuring minibars and LCD televisions.

Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Featured amenities include complimentary wired internet access, a computer station, and express check-in.

For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Popular amenities

Free WiFi
Airport transfers
Concierge
Laundry
Spa
Entertainment
Smoking areas
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 15

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets not allowed

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Special Instructions
    This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 18 years old
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    15
  • Optional fees
    • Airport shuttle fee: USD 20 per vehicle (one-way)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: USD 18.0 per night
    • Credit card charges are subject to a surcharge of 3 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Vietnamese

    Korean

    English

    Chinese (Mandarin)

    French

Nearby attractions

Hang Ma Street 0.1 km / 0.1 mi
Dong Xuan Market 0.3 km / 0.2 mi
Bach Ma Temple 0.3 km / 0.2 mi
Ta Hien Street 0.3 km / 0.2 mi
Hanoi Old Town Night Market 0.3 km / 0.2 mi
Quan Chuong Gate 0.4 km / 0.3 mi
Hoan Kiem Lake Weekend Walking Street 0.5 km / 0.3 mi
Dong Kinh Nghia Thuc Square 0.5 km / 0.3 mi
Hang Gai Street 0.5 km / 0.3 mi
Hang Dau Water Tower 0.6 km / 0.4 mi
Ancient House 0.6 km / 0.4 mi
Ha Noi Gallery 0.7 km / 0.4 mi
Hoan Kiem Lake 0.7 km / 0.4 mi
The Old Quarter Gallery 0.7 km / 0.4 mi
Vietnam National Tuong Theatre 0.7 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2014
  • Year of most recent renovation: 2018
  • Total number of rooms: 25
  • Number of floors (main building): 5
  • Double rooms: 5
  • Junior suites: 5
  • Suites: 4
  • Executive rooms: 5
  • Superior rooms: 1
  • Family rooms: 5
  • hotel
  • JCB
Show 43 more facilities & services
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Entertainment Area
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Car hire
  • Transfer serviceExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Bicycle hire service
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • GardenExtra charge
  • NewspapersExtra charge
  • Luggage room
  • Electric kettle
  • Towels and bed linenExtra charge
  • Restaurant: 50
  • Smoking areaExtra charge
  • Air conditioning in Restaurant
  • Breakfast room
  • PrinterExtra charge
  • Photocopier
  • Children playgroundExtra charge
  • MassageExtra charge
  • Spa treatments
  • Spa centreExtra charge
  • Breakfast buffet
  • Early departureExtra charge
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin DELUXE QUEEN BEDDouble or Twin • DELUXE QUEEN BEDDBT.DX-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Garden Boutique Hotel and Spa

    Double or Twin DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Garden Boutique Hotel and Spa

    FAMILY ROOM TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEW KING BEDSUITE • CITY VIEW KING BEDSUI.CV-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Garden Boutique Hotel and Spa

    SUITE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Garden Boutique Hotel and Spa

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEW TWO BEDSSUITE • CITY VIEW TWO BEDSSUI.2B-CV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Garden Boutique Hotel and Spa

    SUITE CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Garden Boutique Hotel and Spa

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hanoi Garden Boutique Hotel and Spa

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hanoi Garden Boutique Hotel and Spa

9.6
Excellent
231 Reviews
Cleanliness
9.4 /10
Service
9.8 /10
Comfort
9.2 /10
Condition
9.0 /10
Neighborhood
9.6 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
26 Jun 2026
Stuart
Cheap but cheerful, for the price we paid it had everything we needed, great location near everything in the old quarter and a special shout out to Sandy at reception who ran this place as if it was her own, just an amazing friendly and helpful lady.
Partner
10/10
Exceptional
25 Jun 2026
Kha
Great place to stay nice and friendly staff
10/10
Exceptional
15 Jun 2026
Tu Anh
We really enjoyed our stay at this hotel.
Nice and clean room. The staff was very helpful and nice.
Breakfasts were good with a lot of choices.
Thanks a lot.
10/10
Exceptional
27 May 2026
Raj Kumar
Best location, Excellent breakfast, staffs are very helpful, Nice services, massage at affordable rate. Overall really enjoyed my stay.
Family_with_children
10/10
Exceptional
21 May 2026
Caitlin
Lovely staff at reception, all super friendly, locations perfect and all close to everything! Recommend
8/10
Excellent
19 May 2026
Chris Hoang
Good location tourism, food is decent. Was told that Prince William help with nonprofits schooling for kids across the street but moved to another location due to easier roadway access.
8/10
Excellent
14 May 2026
divina
Room was clean, but heard some noise due to constructions of some parts of the hotel.
Staff was friendly & had the willingness to help even if some had no knowledge of the English language.
Sad, though, we didn't have the garden view, but I like the location - walkable to the most important places of Hanoi.
Family
10/10
Exceptional
12 May 2026
Eloise
We had a really lovely stay at Hanoi Garden and spa hotel. The location was perfect, the staff were very attentive and the spa facilities were amazing!
Partner
10/10
Exceptional
07 May 2026
Per
Great location. Excellence value for money. Great breakfast. Awesome shower! Very helpful staff.
10/10
Exceptional
05 May 2026
MARK
Very nice hotel. Refurbished to look new.
Friendly & helpful staff.
Self
10/10
Exceptional
03 May 2026
Alan Emmanuel
Great
Partner
10/10
Exceptional
25 Apr 2026
Remo
Staff were very kind and friendly. The room was ready before check in time also. Rooms were clean
Self
10/10
Exceptional
22 Apr 2026
Ashley
Great location, great service, nice breakfast. The team Sandy are very helpful and friendly. I highly recommend
10/10
Exceptional
16 Apr 2026
Phillip
We were pleasantly surprised with our 4 night stay at Hanoi Garden Hotel & Spa. The hotel was very clean and inviting . The included buffet breakfast had plenty of choice. The staff were also very helpful with advice and assistance. The most surprising thing was how quiet it was in the rooms with all the hurly burly of Hanoi just outside in the street. Well recommended.
Friends_and_family Family
10/10
Exceptional
14 Apr 2026
MATT
In the chaos that can be the Old Quarter of Hanoi, The Garden Hotel and Spa is an oasis of calm. It's location couldn't be better to experience that exciting atmosphere but behind the door it is calm and the employees are excellent. They made sure my family and I were well taken care of at all times. We also utilized them for transportation back and forth to the airport for a fair cost. The breakfast is great also!
Friends_and_family Family
10/10
Exceptional
12 Apr 2026
Connie S.
Breakfast was amazing and the staff was excellent. The hotel transport went smoothly. Perfect location.
10/10
Exceptional
11 Apr 2026
alastair
Great hotel is a superb location in the centre of the old quarter. Super friendly and helpful staff. Room was very comfy
Friends
8/10
Excellent
10 Apr 2026
Marta
The staff were very friendly and the room was good enough for one night, hiwever, there were mosquitos and insects in my room which I did not appreciate.
Self
10/10
Exceptional
28 Mar 2026
Gavin
Special thanks to Ben who went out of his way to help with an ankle issue I had!

Great location, loved Hanoi!
Family_with_children
10/10
Exceptional
22 Mar 2026
Renata
Location is fantastic, making it easy to explore the surrounding area and access key attractions. The property itself is very clean and well-maintained, which immediately makes for a pleasant stay.

Unfortunately, I only stayed for one night, so I couldn’t fully enjoy everything the hotel has to offer.

What truly stands out, though, is the staff. They are incredibly friendly, welcoming, and always ready to help, making guests feel right at home. Overall, a nice place to stay that I would happily recommend.
Self
10/10
Exceptional
02 Feb 2026
Vasant
We had a good 4 night stay. The facilities are basic but very functional. Staff is very friendly. Room was quiet even though hotel is on a busy street. The breakfast buffet was goodstreet.Istreet.Includedbreakfast buffet was
Friends_and_family Friends
8/10
Excellent
30 Jan 2026
Benjamin
A convenient well-run Boutique Hotel in the heart of the old quarter. Excellent staff support and comfortable room.
8/10
Excellent
29 Jan 2026
Helga
Despite the bathroom being quite dated, the shower was hot and the towels were clean. The TV worked only intermittently and the bed was hard as rock, however the staff arranged a pillow top to the mattress which made a bit of difference.
10/10
Exceptional
14 Jan 2026
Candice
Beautiful room in great location. Staff were really friendly and helpful. Would stay here again.
Leisure Family
10/10
Exceptional
11 Jan 2026
Shiao M
Not applicable
Partner
10/10
Exceptional
09 Jan 2026
Cody
We loved our stay here! Very central spot. Clean hotel and the best part was the staff. So lovely and accommodating to our young family. Would highly recommend and we will be back for sure!
Leisure Family
10/10
Exceptional
30 Nov 2025
Amber Maria
In the heart of the French Quarter, this is a great place to explore the local scene. The hotel staff was excellent, they were not only incredibly helpful they were also very kind to our young sons. The location, breakfast, cleanliness, and exceptional staff helped make our trip to Hanoi a wonderful experience!
Leisure Family
10/10
Exceptional
29 Nov 2025
Matt
Great centrally located hotel in the Old Quarter of Hanoi. The staff were incredibly helpful with recommendations and the spa in the hotel was well priced. We had some fantastic massages! Breakfast was very good with lots of variation, and their rooms were surprisingly quiet despite the busyness and noise of the surrounding area. Will stay here again!
Leisure Friends
10/10
Exceptional
16 Nov 2025
Steven
Room was clean and large with a modern bathroom and plenty of hot water. Requested a room with two twin beds but none were available so the staff added a folding bed that was comfortable.
Friends_and_family Family
10/10
Exceptional
09 Nov 2025
Amy
The staff was wonderful and my kids are still talking about the breakfast buffet. It was nice and quiet, even though it’s located in the middle of the Old Quarter, which was great. We loved it and would stay there again in a heartbeat!
Leisure Family_with_children
10/10
Exceptional
02 Nov 2025
Tsetan
Very helpful and friendly staff. The room is spacious and has comfortable bed. The property is located within the old quarter, close to many good restaurant and convenient for tour pickups.
Leisure Partner
10/10
Exceptional
29 Oct 2025
Andrew
Staff were so friendly, location was super convenient. They looked after me so well!
Leisure Self
8/10
Excellent
19 Oct 2025
Mark
Located in a central part of Hanoi this Hotel offers a good standard of value and comfort. I spent two nights here following an off road motorcycle trip and so took advantage of the laundry service and an opportunity to get some good sleep. I was not disappointed, very attentive and friendly staff. Breakfast was fine with a good selection of food. Overall a good choice if you need to be in central Hanoi.
Friends_and_family Friends
10/10
Exceptional
10 Oct 2025
Sharon

Comfortable Bedrooms in Old Quarter

Lovely hotel in central location with the friendliest and helpful staff.
Super comfy rooms, spotlessly clean.
Breakfast more than ample to set you up for the day.
Think they could drop the word garden as there is not one, however no big deal just confusing.
Didn’t use Spa so cant comment on that.
Definitely recommend 👌
Friends_and_family Friends
10/10
Exceptional
09 Aug 2025
Lena

Good clean hotel in Hanoi!

Front staff were always friendly and helpful. Room was large and clean. Only a little rusty/moldy spots in the shower door that barely was noticeable. Shower took a while to drain but it worked. Bed was firm and comfy.
Self
10/10
Exceptional
27 Jul 2025
Huy
The hotel is located at the heart of the Old Quarter, ideally situated for easy access to major sights and great restaurants, either by walking or using Grab.
Our room was clean, spacious and remarkably quiet at night. Breakfast selection was quite decent.
The staff at the hotel truly made our stay exceptional. Ms. Annie at the reception deserves a special mention; her English was impeccable, and she went above and beyond with her helpful recommendations and seamless arrangements for our day trip to Ninh Binh (more on that below). Mr. Henry consistently greeted with a friendly smile, opened doors for us and was always on hand to assist whenever needed.
Mr. Truc was our private driver for our journey to Ninh Binh. He was very professional, drove with utmost care even in heavy rain, which gave us complete peace of mind. His suggestion for a sightseeing route worked out perfectly, allowing us to maximize our time and experience the beauty of Ninh Binh. Please consider adding this to your itinerary if you have time!
Leisure Family_with_children
10/10
Exceptional
13 Jul 2025
stephen
I travel a lot and the staff here is top notch , every one of them have been very pleasant
Leisure Partner
10/10
Exceptional
23 May 2025
Kamran
We stayed at Hanoi Garden Hotel & Spa in April and had a fantastic experience. The staff were incredibly welcoming and helpful, making our family feel right at home. Our room was clean, spacious, and comfortable—perfect for a family stay.

The location is ideal—peaceful yet close to the Old Quarter and major attractions. We especially enjoyed the relaxing spa and the delicious breakfast each morning. This hotel is a hidden gem in Hanoi, and we’d gladly return!
2/10
Poor
18 May 2025
Abhay

Dingy hotel that desperately needs maintenance

Not up to a 4-star hotel standards.

We stayed in 2 rooms here and wouldn't recommend this to anyone.
1. We were downgraded for our second room and they didn't let us know right till the point we were expecting to get the keys and head to the room. We had been in touch with the hotel all through out. We were told some serious flaws have been found in the room. If they had let us know earlier, we would have looked for alternate accommodations somewhere else.
2. In the first room, within an hour of entering we heard a loud bang in the bathroom. The marble underneath the sink had collapsed and shrapnels were all over the bathroom. Luckily no one was hurt and we had to clean up the bathroom carefully.
3. AC didn't work properly in both rooms. Both ACs looked quite old.
4. We gave clothes for laundry. They came back discolored and shrunk.
5. Both rooms smelled like dingy room in need of ventilation.
6. Rooms didn't look like the pictures at all. Quite outdated.
7. First room had really bad water pressure. Took a lot of time to take shower.

Quite disappointed with the experience and comparing with our other stays in Vietnam, this just wasn't up to the mark. Only good things about the hotel are the location and polite staff.
Partner
10/10
Exceptional
08 Apr 2025
Julie
Basic/clean but reasonable priced accommodation but great location. Fantastic and helpful staff especially Chloe who arranged all our trips. All staff amazing
Leisure Friends
10/10
Exceptional
19 Mar 2025
Bernard savary malayapa
One of the best hotels I’ve ever stayed . The staff was surely the best I’ve seen . They took really good care of us and went out of the way to help us in everything we needed .
Leisure Family
10/10
Exceptional
23 Feb 2025
Verified traveler
Super central location. Good hepiful staff.
6/10
Pleasant
17 Feb 2025
Pawel
Hotel looks differently from the pictures in the booking platform. No windows in the family room. TV didn't work one full day - it was fixed.
Friends_and_family Family
10/10
Exceptional
11 Jan 2025
Eric

Stay here!

Perfect in every way.
Self
8/10
Excellent
01 Jan 2025
Zack
Hotel/room was clean and staff were very friendly.
Leisure Partner
10/10
Exceptional
17 Dec 2024
Nitesh

Nice little gem

Perfect place within the old quarters. Place is clean, staff are super friendly and come forward to help.
Friends_and_family Family
8/10
Excellent
13 Dec 2024
Linh
All are good
Leisure
10/10
Exceptional
28 Nov 2024
Haejin
They were very friendly and helpful. always try to accommodate my requests. I stayed there for 5 days and 4 nights and would like to stay there again.
One small thing is that it is not the hotel's fault, but we used the taxi cab on the way to the airport thru the hotel. The taxi driver made a couple of stops before we reached the airport, he made a stop to get the banh mi(bread), the lady on the street kept gesturing us to move the car, but the driver was outside to get the bread, and then he made another stop to drop that bread to a woman. it was pleasant at all. Other than that the overall hotel experience was good.
Friends_and_family Family
8/10
Excellent
05 Nov 2024
Mike
The property was located in the old quarter and was convenient for walking around. Many small restaurants and cafes around. I never needed a vehicle to get around and was able to visit many locations. The hotel was quiet and staff very pleasant.
Leisure Self
8/10
Excellent
03 Oct 2024
Denise
Room is spacious but needs more cleaning to be done. The hotel is very close to the weekend night market. Lots of restaurants and coffee shops are near by. Hotel staffs Chloe, Ben, Lucky and night time receptionists are nice and very helpful. They even provide services to arrange tours, cruise and airport transportations for hotel guests.
Leisure Family
10/10
Exceptional
10 Sep 2024
Jeffrey
It was a great pleasure staying at the Hanoi Garden Hotel and Spa!!! The entire staff was wonderful providing great service throughout our visit. The Hotel facilities are excellent, and we will definitely stay there again during our next trip to Hanoi 😀 BIG THANK YOU TO THE VERY PROFESSIONAL AND KIND STAFF!!!
Warm Regards,
Jeff, Lap, and family
Leisure Family
10/10
Exceptional
07 Aug 2024
Thai
Convenient location in the Old Quarter and lot of dining options even we arrived late close to 10pm. Staff are nice, respectful and helpful. Breakfast was very good with fresh juice and noodles.
Leisure Family
8/10
Excellent
18 Jul 2024
Rhea

Comfortable and great value for money

The hotel was clean and beds were comfortable. We arrived very late and the room was so hot and humid. It would have helped if they anticipated are needs and had our rooms cooled before we checked in. It took a while for the air condition to cool the whole room.

Breakfast could be better. There wasn’t much choice and it’s very basic.

All in all it offered great value for a short night’s sleep.
Friends_and_family Family
8/10
Excellent
18 Jul 2024
Rhea

Comfortable and great value for money

The hotel was clean and beds were comfortable. We arrived very late and the room was so hot and humid. It would have helped if they anticipated are needs and had our rooms cooled before we checked in. It took a while for the A/C to cool the whole room.

Breakfast could be better. There wasn’t much choice and it’s very basic.

All in all it offered great value for a short night’s sleep.
Friends_and_family Family
10/10
Exceptional
07 Jul 2024
Ifeona
My room was comfortable and considering the hotel's location in the Old Quarter, very quiet. The location is perfect for exploring the old quarter, with many cafés, restaurants, shops and markets in easy walking distance.The staff were wonderful; they were attentive and helpful and a great source of recommendations for day trips, restaurants and amenities.
10/10
Exceptional
06 Apr 2024
Peter
The staff were particularly excellent. Extremely helpful and friendly. A great location.
Partner
10/10
Exceptional
16 Mar 2024
Henry
great hosts
Leisure Family_with_children
8/10
Excellent
12 Mar 2024
Kimberly
Nice hotel. Good location. Good breakfast. Be careful of what room they give you. Our room had one window that opened to a brick wall with no air from outside. There was no airflow at all. We stayed 3 nights and by the time we left every piece of clothing we owned was damp. Everything was constantly wet and the room smelled like wet dog.
Friends_and_family Family
8/10
Excellent
31 Mar 2023
Ann Marie
Cute little hotel. Friendly staff
Self
10/10
Exceptional
07 Mar 2023
Pepita

Clean, nicely decorated, good service.

This was a nice little hotel. The sheets were clean and the pillows were nice. The room was large and nicely decorated. We’d moved from a cheaper hotel and this one was a relief from the other. The location was good in another part of Old Quarter that we hadn’t explored so that was fun too.
Friends_and_family Family
10/10
Exceptional
14 Dec 2022
Jenny

Stay in October

Absolutely fantastic value. Service from the staff, especially Chloe, was just as good as 5 star hotels in America. They took care of our day trip and travel bookings, making things incredibly easy for us. They even helped us with travel after we left their hotel! The room was big, clean, and pleasant, perhaps a bit dated. But there was nothing lacking!
Partner
10/10
Exceptional
25 Nov 2022
Amanda
Very hospitable and the pick up option from the airport was nice. I find booking taxis through the hotels to be better in Vietnam. That way you don't get scammed. Very responsive through WhatsApp. They let me hang out in the lobby and store my bags even though I checked out the day before while waiting for a bus. Thanks for the hospitality!
Leisure Self
10/10
Exceptional
25 Jan 2020
Sharon

Unequivocal recommendation

Delightful spotless boutique hotel in the heart of the old quarter

Extraordinary service and warmth Made ya feel totally at home. We just loved it Couldn’t have been better
Friends_and_family Friends
8/10
Excellent
20 Jan 2020
Isabella
Staff was amazing. Room was great, they ipgrad
Partner
10/10
Exceptional
05 Jan 2020
Kathryn

Wonderful stay at friendly hotel in old quarter

Wonderful stay as this new hotel. Amazing location, lots of great places to eat in very ocal area. Great neighborhood, felt very comfortable walking around at all times. Hotel clean, super comfortable beds and great breakfast, Spa a lovely bonus on site. However what made this trip was the amazing staff, delightful, chatty, knowledgeable and went out of their way to make our stay very special. Appreciated upgrade to bigger room after our trip to Halong bay - couldn't recommend this hotel more!
Partner
10/10
Exceptional
05 Jan 2020
Kathryn

Great place to stay in Old Quarter

Wonderful stay, attentive staff and great location. Felt comfortable in the area all times of day and great places to eat close by. Would highly recommend
Partner
8/10
Excellent
28 Dec 2019
Verified traveler
Staff gave us warm and personalised welcome.
A few we would like to highlight: Lucy, Chloe, Chris (Oscar) and Spa Manager, and of course the crew whome we did not get to meet.
Staff here are friendly and approachable and that made up for the less than expected state of the property itself.
Honestly, the building is old and nothing much is done to it, considering the number of other similar properties around the area for visitors to choose from.

What distinguished this hotel is obviously the staff.

I must also share that the Spa treatment is good. Therapists knew what they were doing.
Will come back for the Spa.
Leisure Partner
10/10
Exceptional
15 Dec 2019
JohnW
The front desk staff: Kris, Chloe,Lucy and the rest of the great people that made our trip so fantastic! Thayer went out of their way to fulfill any issues we had and showed us different tours that we could do. This property is in the heart of the Old Quarter. It was the best vacation that we have had in our 55 years. Vietnam people are so helpful, friendly and just so hard working. We will be back again and again! Thank You so much 😊
Leisure Partner
10/10
Exceptional
15 Dec 2019
jenny

would recommend

Was very pleasantly surprised with such great service. Upon arrival we were greeted personally with tea and lots of help and suggestions by the staff who offered their time abundantly. Greetings every morning with a surprise attachment to our door with candy and personalized notes/wishes to us including weather details made every morning special.

I can not detail just how good the staff had exceeded our expectations from organizing and coordinating our Halong Bay excursion to just about every other activity we had in Hanoi including a heart felt sendoff by all the staff who all escorted us out to the taxi when leaving. Always conscientious about our needs and accommodating, I would give the staff 6 stars out of 5 if I could.

Special thanks to Mai, Chloe, Chris, and Meme
Partner
10/10
Exceptional
05 Dec 2019
SOON YOON

Tip top service

Kris from front desk is very helpful, and make our stay very pleasant.
Partner
8/10
Excellent
21 Oct 2019
Verified traveler
Well located in the old quarter and walking distance to what I'm looking for.
Partner
10/10
Exceptional
05 Oct 2019
or

Great staff

We stayed at the hotel for two nights, the hotel staff were great and very helpful. Welcomed us with drinks and a snack. Good spot for people who want to be in walking distance (15 minutes) from the center but not in the middle of the “mess”.
Partner
10/10
Exceptional
26 Aug 2019
Verified traveler
The staff really stand out at this hotel, they go out of their way to be helpful especially during check in when informing you about the area and things to do. The rooms a big with very comfortable beds. The only thing I would say is that the showers in the bathroom could use some refurbishment. The location is also amazing, just one street over from the night market. We will definitely stay here again in our next visit to Hanoi.
Leisure Partner
10/10
Exceptional
15 Aug 2019
Verified traveler

Stay at Hanoi Garden Boutique hotel

Overall I was very happy with the service and my stay at the hotel. One of the highlights of the excellent service was the help given to me by their staff Kris when I lost my phone.
I reached the hotel after 9 PM a time when most shops would be closed. Kris took me with him on his bike and helped me a locate a shop to buy a new phone. It saved me an immense amount of trouble.
My airport pickup, drop off and tours were on time. The tours were quite good but they maybe a bit cheaper if you research on your own.
I stayed there 4 nights and here are a few observations:
1. The hotel safe kept resetting on its own and I had to call the reception few times to fix it.
2. One of my breakfast orders was missed.

One of the things the management needs to take care of is the credit card fees. I suppose the banks may be to blame here but When I offered to pay my bill in USD(cash) , the staff was expecting flawless or brand new notes. My notes were in quite good condition and easily accepted elsewhere. Anyways I opted for payment by Credit card for 3% extra.
10/10
Exceptional
12 Aug 2019
Ranjan

A FABULOUS time at Hanoi Garden Spa

I would definitely recommend this hotel to anyone traveling with a family to Hanoi. It is located in the bustling old quarter right which is totally buzzing. This hotel is an example of why boutique hotels are in fact better than than the 5 star chains. They go the extra mile and it feels like a personal service. We arrived and checked in on my birthday. That evening after dinner we got home and came back to our lovely deluxe family room. A moment later there was a knock on the door. They walked in with a cake decorated with my name on it and some candles. What a sweet touch! The building has a lot of character and you could see the old features. But the hotel was well-kept and we had a lovely family room. The breakfast was better than what we had at the Novotel in Ha Long Bay! When I do return to Hanoi I hope to stay there again. The only odd thing was in the showers there were GLASS containers for the shampoo and shower gel. I think there’s a risk they could slip out of your hands and smash on the floor. With kids (and adults!) that’s a potential issue although we were fine. Again - please do stay there !!
Family
10/10
Exceptional
16 Jul 2019
Verified traveler
The property is very clean and the staff are amazing. Highly receptive at the reception desk. They are thorough with their explanations, and provide a fantastic breakfast. The room is clean, the toiletries are wonderful and they even accomodated us after our reservation so we could clean up after walking around old quarters.
Leisure Family
10/10
Exceptional
01 Jul 2019
Hayoung

Fabulous

All staffs is amazing, and the room is spotless and the balcony is really cute even tho I couldn't stay long enough due to humid weather
Friends
10/10
Exceptional
29 Apr 2019
Philip

Great hotel, great location

Great location, staff were amazing. Will stay again without question
Family
10/10
Exceptional
23 Apr 2019
Verified traveler
Great location. Staff were very friendly and helpful. I booked some trips prior to arrival and Mai responded quickly and professionally via email. Room was excellent in terms of size and amenities.
Leisure Partner
10/10
Exceptional
18 Apr 2019
Philip

Great place to stay

Great place, super friendly staff who were great with the kids. Comfy bed and good shower. Staff went above and beyond. Would stay here again
Family
10/10
Exceptional
13 Apr 2019
Deborah

Amazing stay at garden boutique hotel

Fantastic stay. Staff were all very helpful and friendly. They couldn’t do enough for us to help us have a comfortable stay. Lovely rooms. Breakfast was excellent! Perfect location. Would recommend to anyone
Partner
10/10
Exceptional
11 Apr 2019
Verified traveler
Outstanding service, tasteful clean rooms and decor, professional and clean in house spa.
Leisure Friends
10/10
Exceptional
25 Mar 2019
Susan

Definitely worth a repeat visit

What a great choice of hotel. So welcoming, so comfortable. Everything from check-in to check out was swift and efficient. I used the spa twice for massages and both were excellent. The breakfast was more than enough food and included cook to order and buffet. What is also worth noting is that unlike many hotels in Hanoi, there was zero pressure or hard sell to book tours with them. That said I ended up booking an early morning market tour through them and it was fantastic. Hot showers, clean towels, charming little notes every night with candies. Very much h in the Old Quarter but the windows seem to block street noise. I've already booked another stay with them.
Friends
10/10
Exceptional
11 Mar 2019
Verified traveler
The hotel staff were amazing and really made you feel at home right away. Everything about the hotel exceeded our expectations and I would not hesitate to stay there again.
Leisure Family
10/10
Exceptional
10 Mar 2019
Kim

Personal boutique hotel

Very good personalized care in comfortable boutique style hotel. Clean comfortable good sized hotel room. Bed very firm. Good breakfast.
Partner
10/10
Exceptional
08 Mar 2019
Judith

Boutique Hotel

I felt like a respected Auntie at this hotel. Kind and professional staff including Mai Li. It is very stylish, smells nice from the spa in the lobby, and has a very comfortable bed, a rarity in SEA!
10/10
Exceptional
20 Feb 2019
Lan
Great location, clean, comfortable bed and amazing service of the staff.
Highly recommended ! Perfect hotel in Hanoi !
Leisure Friends
10/10
Exceptional
02 Jan 2019
Douglas
Check-in process was very smooth and comfortable. Staff highly responsiveness to all requests. Very courteous and professional. Location ideal for exploring the old part of Hanoi. Would definitely stay again. Thank you for a wonderful stay!
Leisure Self
10/10
Exceptional
31 Dec 2018
Verified traveler
Great location in old quarter, easy to walk around
The staff were super friendly and helpful
I would definitely recommend this hotel
10/10
Exceptional
28 Dec 2018
CBLau
Nice boutique hotel in Hanoi old quarter. We have great stay here. Highly recommended!
10/10
Exceptional
27 Dec 2018
Verified traveler
Amazing location in the heart of the Old Quarter. Charming property with lovely service. Rooms are very clean and comfortable. Service is great. Breakfast is small but tasty. I also had a service at the spa which was very relaxing. Highly recommended
10/10
Exceptional
24 Dec 2018
Verified traveler
Mad props for all your hospitality.
Heartful and kindly accommodation.
10/10
Exceptional
22 Dec 2018
Verified traveler
Nice hotel close to all shops and restaurants. Nice and pleasant staff
10/10
Exceptional
21 Dec 2018
Verified traveler
Great hotel thoroughly recommend, great staff, great location I’ve had the best time here
10/10
Exceptional
27 Nov 2018
Chelsea
Amazingly helpful staff! Great location, clean room, everything was excellent!
10/10
Exceptional
25 Nov 2018
Verified traveler
We loved our stay here because of the kindness and dedication of the staff, the nice and stylish environment, the cleaniness of the room and the great location!
10/10
Exceptional
22 Nov 2018
Niel
Terrific. The attention to detail was excellent. Location was nearly perfect and the spa was wonderful. The staff were very helpful and made every attempt to guarantee our stay was a fantastic one. Thank you!
Friends
10/10
Exceptional
11 Nov 2018
Richard
Our stay at the Hanoi Garden hotel was excellent! The quality of the check-in service was fantastic; we were greeted with tea and snacks, and given a crash course in how to get around. The quality, cleanliness and comfort level were all top notch - the best we had throughout our stays in Saigon, Hoi An, Halung Bay, Ha Giang and the other Hanoi hotel where we stayed our first night. The included breakfast was very good, and the check-out experience was fast and easy. My friend had a massage in the spa, and compared to every other place we were at, this was hands down the best one. The location was great; right near the nightmarkwt and very convenient to walk around. Overall, superb service with friendly helpful staff - I can not recommend this hotel enough!
10/10
Exceptional
04 Nov 2018
Verified traveler
Hotel location is within the center district .Which is easy to walk around shop and Dinning places. Also the up market shopping mall is around 20 mins walking distance.
10/10
Exceptional
21 Oct 2018
Verified traveler
Very nice helpful staff who were happy to help with anything and perfect location right beside night market, lake and centre of old quarter

Location & surroundings

Hanoi Garden Boutique Hotel and Spa
3B-5 Cha Ca, Old Quarter, Hoan Kiem District, 3B, Hanoi, Vietnam

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Hanoi Garden Boutique Hotel and Spa

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