Name: Grande Collection Hotel & Spa
Address: 46 48 Bat Su Street Hang Bo Ward Hoan Kiem Distric, Hanoi, 100000, VN

6/10

Pleasant

07 May 2026

Maila

Location is great, near the shopping area. Staffs are great. Bathroom is old but functioning and the water is not draining well. Food is good.

Family

4/10

Poor

10 Apr 2026

Nic

Very small room especially the bathroom no windows in the room. Delux room booked. Very musty smell in the lifts and room. Complained about smell and they changed our room. Second room had bigger bathroom which was much nicer. Bed was very noisy when either of us turned over. Location was in old quarter and close to all the hustle and bustle.

Partner

8/10

Excellent

15 Jul 2025

Sarjesh

Bathroom was not in great shape.

Leisure Family

10/10

Exceptional

15 Jul 2025

Sarjesh

Staff were great.

Leisure Family

10/10

Exceptional

09 Mar 2025

Chong

Superb location within the Old Quarter of Hanoi. Very clean, very spacious and good beddings. Staff were super friendly and offered to pack an early morning breakfast box for my morning tour!

Leisure Self

6/10

Pleasant

07 Mar 2025

Verified traveler

Small, dark room. Noise from the lobby and other floors carried up the stairwell, which interrupted sleep.
A mistake was made with our booking and we had to change rooms for a two-night stay, which was inconvenient and seems like something hotel management would want to avoid. At the very least, a room rate discount would have been better appreciated than a discount at the hotel spa.
Sometimes we were ignored by staff when we entered the hotel lobby instead of being greeted when staff were just sitting around the lobby.
Breakfast was good, but staff was indifferent and seemed put upon if you ordered eggs.
We stayed in this hotel five years ago and found it satisfactory then, but after this visit, I wouldn’t stay again.

Partner

10/10

Exceptional

24 Feb 2025

Nestor Anthony

Excellent hotel in the middle of the city. Great staff and the service is topnotch

Leisure Family

6/10

Pleasant

05 Jul 2024

Teena

Small and dark dark room

The location was perfect, it was walking distance from the centre.
Rooms are not like pictures on the website. It is small and very dark inside. Lots of dust in under the bed. No lift to the 7th floor or no interconnecting rooms. Breakfast area is very small.

Friends_and_family Family

6/10

Pleasant

22 Mar 2024

leah

The employees at the property are so nice and accommodating. I think this is the reason the property has good customers ratings. However, this is not a 4 star hotel. It is rundown and more like a basic older motel. However, it is in an excellent location so if you want service and good location, this place is for you. If you want an upper scale hotel with a nice room and good shower, this place is not for you.

Leisure Family

10/10

Exceptional

15 Dec 2023

Morgyn

Great location. Helpful staff. Was not prepared for how busy the streets are. Walking the street was chaotic at times besides that enjoyed our stay

Leisure Family

8/10

Excellent

14 Nov 2023

jaimee

The rooms are large and very clean. Breakfast included but not that good. We had booked for 3 nights and needed an additional 2 nights. We checked outto go on an overnight cruise which they booked for us and when we came back the next day they told us someone needed to stay in the room we were supposed to ha ve and they are fully booked. We had to find a hotel during a weekend high season.

Leisure Family

10/10

Exceptional

30 Sep 2023

Hannah

Staff very nice, clean,food good

Business_and_leisure Partner

10/10

Exceptional

13 Sep 2023

Keng

Very nice!

Leisure Partner

8/10

Excellent

06 Jun 2023

KHENG HONG

- excellent staff who are helpful & friendly
- tastefully designed interiors & rooms
- dated bath room & it’s accessories
- windows & outdoor needs lots of cleaning & tidying to make whole property a happier place to stay
- nice firm beddings
- great room amenities
- good location
- great n non expensive spa services in hotel

Leisure Self

10/10

Exceptional

16 Apr 2023

Alrisa

In the middle of Hanoi

Leisure Partner

8/10

Excellent

14 Mar 2023

Rosi

Great location, staff and breakfast but very patchy internet especially when you work remotely. However the manager and staff tried their best to resolve the slow wi-fi issues while we stayed.

10/10

Exceptional

07 Jan 2023

Averynder

Honnestly great stay. Spent over two weeks here, staff was always friendly and nice, was able to have services such as breakfast, regularly cleaning the room and even laundry. View was great from the 6th floor with tons of space, Overall a great experience and location in the old quarter is about a 15 minute walk from the \"downtown\" of Hanoi making the price very reasonable

Leisure Self

10/10

Exceptional

07 Dec 2022

kyung

There are so many hotels in hanoi tbh. to me a walking distance to old quarters and decent food in very close to proximity of the hotel was the main driver of selecting this hotel. However, this hotel nearly surpassed all my expectations for a local hotel in vietnam for the money I paid.

Pros-
Staff rating:
Staff speaks great English
Staff was honest
Staff was courteous, always greeted me with a smile.
Staff opened the entrance door when I walk in and left the building. These little details made a big impact for me.
Staff was well trained

Well staffed- In peak hours there are like 5 people there ready to check you in.

Room:
The room was clean,
Bed: sheets pillows were clean.
They provided toothpaste, toothbrush, comb, shower cap, qtips, a razer to shave WITH shaving cream and much more.
The room had two safes.

Included: buffet breakfast

Cons- this was solely my experience and just my room.

1. The bathroom had this odor and I think it's coming from deep in the sewer. The bathroom itself was clean.

2. Breakfast - I know it's free but some of the dishes were unappetizing and selections were limited in my opinion.
Like every morning they had this cold cuts and salad and nobody touched it. Noodles on the warmer was usually always soggy.

Tbh the local meals are so cheap like 30-60k or 1-2 dollars a meal and this wasn't a deal breaker for me.

With all that, the money I paid to what I received felt like a great deal and want to appreciate Rich at this facility

Leisure

10/10

Exceptional

20 Nov 2022

Terri

The staff are absolutely incredibly kind, helpful, supportive, and welcoming. They have excellent English and hospitality skills and treat you like family. The hotel is beautiful and in an excellent location. We loved it there!!!

Leisure Family

10/10

Exceptional

24 Oct 2022

Honor

We had a lovely room that was great value for money. The staff were fantastic and so helpful. We had a great stay at this hotel and would recommend it to anyone wanting a budget friendly option for Hanoi.

Leisure Friends

10/10

Exceptional

08 Oct 2022

robert

i liked working elevator,great breakfast not the same everyday.Staff very helpful. Building clean,took care of our l

laundry.Room was great and close to walkaround sites.

We wanted to stay longer but we left the booking to long but they found us another hotel and forward our laundry over,great service

Leisure Partner

10/10

Exceptional

26 Aug 2022

Erica

The hotel is stylishly decorated and has all the amenities we wanted. The real value for us, however, was the staff at the front desk. They were kind and thoughtfully recommended excellent hidden cafes/street vendors. Highly recommend staying at this hotel so you have access to these helpful people!

Leisure Partner

10/10

Exceptional

08 Feb 2020

Verified traveler

The bed was super comfortable. We had everything we needed and got a great night sleep. Thank you

Leisure Partner

10/10

Exceptional

23 Jan 2020

Bud

This property was an ideally located in the Hanoi Old Quarter. Everything was within easy walking distance. The staff was very welcoming and very helpful in stetting up tours and providing information regarding local points of interest. The room was very comfortable and quiet. We enjoyed using the balcony in the afternoon. Breakfast, included in the room rate, had good western and Asian choices. The only negative thing was very limited English Language TV channels (no BBC, CNN, DW news options). I mentioned this to the Manager and he said it was a very common compliant and he was bringing to the attention of the hotel owners with the suggestions that such channels be included from the hotel cable provider. I would totally recommend this hotel a great place to stay when visiting Hanoi.

Leisure Partner

6/10

Pleasant

16 Jan 2020

Noppawan

The hotel is new, very clean with excellent service. Breakfast is great. Great Location. I have one problem is the noise, I heard everything happened in the hotel start from 6am.(plus construction niose), because of the high ceiling that go through from the frist floor right up to the top. Better ask them to aviod this kind a room.

Friends_and_family Family

10/10

Exceptional

12 Jan 2020

Eric

Good hotel in a great location walking around Old Quarter.

Friends_and_family Family

10/10

Exceptional

07 Jan 2020

Gregory

Gem in Old Quarter

Convenient location...excellent staff service. Breakfast included. Staff helpful with arranging any tours or side trips as needed!

Friends_and_family Family

4/10

Poor

04 Jan 2020

Patrice

Not worth for the price

Nice room but old bathroom and not clean , bad signal of tv cable can't watch anything...no tv news anyway...nice staff , good location but busy road...windows glass are too thin can hear cars and bikes... breakfast was ok

Partner

10/10

Exceptional

04 Jan 2020

Verified traveler

Great service, friendly staff, clean comfortable accommodations, Good location

Friends_and_family Family

10/10

Exceptional

03 Jan 2020

Peter

TV need to have more English speaking channels

Self

8/10

Excellent

02 Jan 2020

Verified traveler

The hotel is in the heart of old Town Hanoi. There rooms were very nicely done, but on the smaller side as would be expected in a central City hotel. The stag was amazing, breakfast was delicious... The only problem was they were doing construction in the building behind the hotel. It was nothing to do with the Grander, but because of the nose they moved us to rooms away from the contraction. The staff at the Grande were amazing. We would definitely return.

Leisure Family

8/10

Excellent

01 Jan 2020

Rosh

Great location, and staff did everything to make sure we had a comfortable and satisfying stay.

Leisure Friends

6/10

Pleasant

29 Dec 2019

Verified traveler

Sadly, it’s a no from me...

Wonderfully friendly and eager staff which makes the overall experience all the more disappointing - I felt bad for them! Two major complaints - the noise from other rooms in the hotel and on-going building work is intense and far beyond what is acceptable. Secondly, I didn’t have hot water in the morning - which meant a cold shower at 4am before getting the train South. Just not OK. I would not recommend this hotel as I think quieter hotels with hot water could be found for a similar price in the same area of Hanoi.

Self

8/10

Excellent

27 Dec 2019

Verified traveler

The property is centrally located and very clean. The service staff are attentive and service is generally good. Breakfast was simple but sumptuous. Our room was a Triple room but we found the size to be a bit smaller than we would like. Also our room had a small window but overlooking the wall of an adjacent building. So there is not enough natural light. Despite these drawbacks it was overall, a good choice considering the price we paid.

Leisure Family

8/10

Excellent

26 Dec 2019

KarenNguyen

I like the property since it’s centrally located in old city of Hanoi so you don’t have to walk far to do a lot of sight seeing but it was noisy due to the traffic. Overall it’s a good location if you’re staying for a couple of days.

Leisure Family

8/10

Excellent

26 Dec 2019

filipe

good hotel for a family

Location its very good , just a problem with the renovation work( starts at 7 am) of the building next to the hotel.Very helpful staff room clean and new as illustrated in the photos, good breakfast. i will stay there next time

Friends_and_family Family

10/10

Exceptional

19 Dec 2019

Verified traveler

The hotel is very pretty but the staff makes it a completely unique experience. They really took care of us during our hectic and unpredictable stay at the hotel. Lily arranged c an amazing, private tour of ninh Binh in couple of minutes. When we missed our flight, lily and the rest of the staff arranged our transportation to the airport and checked on us if we made it 😁
Also, breakfast was delicious

Leisure Family

8/10

Excellent

13 Dec 2019

Paulo

The staff went out of their to help and were very friendly .

Leisure Self

10/10

Exceptional

01 Dec 2019

Verified traveler

Great service and value for money! Location is also really central. Perfect place to stay in Hanoi

Leisure Self

10/10

Exceptional

20 Nov 2019

cj

Friendly staff friendly staff friendly staff friendly staff

Leisure Partner

10/10

Exceptional

14 Nov 2019

Verified traveler

The staff went out of their way to ensure everything went well. They were also very knowledgeable about Hanoi and could communicate in multiple languages and were always polite. I would highly recommended this hotel to anyone visiting Hanoi and would stay there on a future date.

Leisure Partner

10/10

Exceptional

06 Nov 2019

Anh Duc

What a great place to stay

Love the hotel so much. All the staffs are friendly and helpful. The room is very nice and clean. I like the breakfast. You can reach everywhere from the hotel. Would like to come back.

Partner

10/10

Exceptional

25 Oct 2019

Kurt

I had just one night stay in this hotel, but everything went perfectly. The room is spacious with the comfy bed. Hoan Kiem lake and beer corner is just few steps from the hotel. Breakfast was really good with many choices

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Sze Hon Sean

Just wrapped up a stay at Grande Collection Hotel and Spa (March 22–25) and it was honestly the highlight of our trip. The staff and bellboys were absolute legends—so helpful with our heavy luggage and always ready to give us the best local tips. It’s a super friendly vibe, making it perfect for families or couples looking for a stress-free base.
One thing we loved was how safe the area feels. Even at midnight, we felt totally fine walking around; there’s no need to be scared at all. We paid a very reasonable fee to upgrade to a 7th-floor city view balcony, and I’d 100% recommend it! Watching the Old Quarter buzz from above was so cool. The bed is a total game-changer too—easily the best sleep we’ve had while traveling.
The location is unbeatable, with endless food and coffee right outside. Also, do yourself a favor and hit the spa; the traditional Vietnamese massage was so relaxing. Big thanks to the team for looking after us. We’ll be back!

Business Family_with_children

2/10

Poor

23 Feb 2025

Verified traveler

DO NOT RESERVE THIS HOTEL!!!!!

Terribile hotel!!! I have had a Very bad experience with this hotel, which I have never had before!!! All walls, celling, door and window faces to corridor are very thin structures and pass through all noises of hotel!! I could not sleep until 02:00!!! Hotel reception lady is very unfriendly and doesn’t say even hello when I pass her. Bathroom has very bad smell of sewage. Breakfast is poor. Everything is worst and further it is not cheap!!! It is better to choose another hotels because there are lots lots of hotels much better than this hotel!!!!!

Friends_and_family Friends

10/10

Exceptional

01 Dec 2024

Haruto

玄関や受付にいるスタッフが素晴らしく、親切にしてもらえました。
初めてのハノイ旅行でしたが、ホテルはあたりだと思います。また利用したいと考えてます。

Leisure Family

10/10

Exceptional

26 May 2024

sylvie

Hôtel à ne pas manquer

Excellent séjour le personnel d une grande gentillesse a répondu à toutes nos demandes avec toujours le sourire Chambre très confortable, bon petit déjeuner, on a eu du mal à en partir

Partner

10/10

Exceptional

12 May 2024

Ángel

Everything good

Leisure Partner

10/10

Exceptional

11 May 2024

Ángel

Great location, in the old quarter, just in the middle of everything. You can get by walk to all main places in Hanoi or even to take a public bus near by to get to the French Quarter in just 15 minutes.

Great service and breakfast, including eggs fresh made. It also count with laundry service really affordable and fast (in just one day).

Leisure Friends

4/10

Poor

06 Jan 2024

Mitsuo

窓周辺に蟻と白蟻が行進しているうえ、窓の直下に冷蔵庫があり、迂闊に物を置いておくと集ってきてました。
一見綺麗にしてあるので、防虫対策をやってもらいたいです。

Leisure Family_with_children