Name: Hanoi Gatsby Hotel
Address: 67 Hang Thiec - Hoan Kiem - Hanoi, 67, Hanoi, 100000, VN

8/10

Excellent

26 Jan 2026

Martin

Great location and great staff.
Can be a little noisy as soundproofing is not great!

Self

2/10

Poor

13 Jan 2026

Ellen

Do not book here. I’m extremely irritated with Expedia and myself for not cross checking this hotel. I don’t know how it is rated ‘very good’. We were meant to stay 9 nights and left after 1, kissing our money goodbye. If we didn’t arrive so late I would’ve walked out immediately after check in. (I will continue to try and take this up with Expedia). The room was old and dirty, the bathroom in particular was filthy. I wish I could add photos. The sink and toilet were dirty (this is also a non tissue flushing toilet, which wouldn’t have been such a big deal if the bidet looked even remotely clean. I wrapped it in tissue to touch it). It was just generally terrible, old, and filthy, we showered with sandals on as a precaution. The towels were not clean, and had visible dirt on them. I was itching in the bed sheets and after looking at other experiences I am now concerned it was bugs. There was no lake view but at that point it was the least of my worries.

Please cross check every hotel you book through Expedia because they may be completely and utterly misleading.

Leisure Partner

2/10

Poor

19 Nov 2025

Richard

Bed bugs everywhere and didn’t get my refund

6/10

Pleasant

11 Nov 2025

Nicola

Its pretty central and a good location, but the rooms are a little bit grubby, especially the bathroom. Could do with some local maps of the city but other than that it was okay.

Leisure Partner

4/10

Poor

15 Oct 2025

Sarah

Property is tired. Staff is tired. Room is tired. It was ok but not for what we paid and thought we would get from the pictures online. Smoke smell blew in with AC from people outside smoking. Sheets were clean and smooth elevator are only positives.

4/10

Poor

27 Jun 2024

Baden

The staff were nice enough. The room was absolute filth. Mould in the bathroom and bedroom. Had a much more comfortable stay at a Hostel down the road. Do not recommend.

Leisure Self

6/10

Pleasant

13 May 2024

Michael

The property is centrally located. Daily? Room servicing was unreliable, had to ask for sheets to be changed after 10 days. Shower drain mostly blocked, toilet not cleaned, toilet paper had to repeatable ask for.

Leisure Partner

6/10

Pleasant

24 Jan 2024

SUMAN

Lots of noise at night, staff didn’t remove the portable bed after committing, fid not understand English properly

Leisure

8/10

Excellent

22 Jan 2024

Bethan

Welcome stay.

Central location. Good customer service.

4/10

Poor

13 May 2023

Angeline

Calling for smartness

They should try to be smart, very smart. Especially the bathroom. They should replenish toiletries as well as scrub the toilet floor and walls so that clients plan to come back or refer other people. They should also sweep the room floors everyday when there is a client. They should be professional especially on the reception area. They should buy proper detergents not user old containers over and over again to refill.

They are nice people but dirty.

Business

10/10

Exceptional

11 May 2023

Peter

Overall stay was pleasant. Staff was friendly. Lift very smooth. No issues.
Only negative is that the bathroom was not as clean as photos presented, and there were ants.

Leisure Partner

2/10

Poor

14 Apr 2023

MY

The photos used for reference is not accurate. This hotel has seen better days. The shower and bathroom sinks haven't been cleaned in years covered in soap scum and the tiles were lifted off the floor with dirt coming out of the cracks. There were also holes and cracks in the walls with ants coming out of the opening.

Also we booked a king bed plus 2 twins and it turned out to be one twin bed and one cot. We specified that we booked based on the bed listing but they informed us there is no room with 3 actual beds. Expedia really needs to change that as it is inaccurate info.

We pre-paid for 4 nights and left after the first night. They would not refund us even with the issues we outlined. The front desk in the evening was very unpleasant. While we were trying to check out, I asked if we're good to leave after we returned the key, she said to wait and then started ordering food on her phone. We just took our belongings and left.

I have never given a bad review before but I do think its the hotels responsibility to have proper cleaning and sanitizing of the rooms as well as pest control. I was in Vietnam for 3 weeks and no other lodging had issues. It needs to be properly maintained with the bare minimums and fix all the walls and floors.

Leisure Family

10/10

Exceptional

10 Jun 2020

Marvin

Great location and friendly staff. It was just a few minutes away from the lake.

Leisure Self

10/10

Exceptional

20 Feb 2020

Verified traveler

My room was exactly as advertised, with a large balcony :). Location is great , right in the middle of everything ! There are no pool or gym but was not expecting one .
The staff is what made this stay so good . They were very attentive always welcoming and arranged my tours to surrounding areas. Good stay all in all

Leisure Self

10/10

Exceptional

08 Feb 2020

John

The girl on reception was exceptional each morning at breakfast and throughout the day and I can’t praise her enough as were the other staff would return next year if coming to Hanoi

Leisure Partner

8/10

Excellent

19 Dec 2019

Verified traveler

Good area Close to everything very clean room nice food and the staff was very helpful would stay here again

Leisure Family

10/10

Exceptional

15 Dec 2019

WaiYee

Excellent front desk service, Anh and Tracy were very helpful and gracious in helping us to locate places of interest and places to go for good food. Also, the tour packages that they recommended was very good.

Family

10/10

Exceptional

10 Dec 2019

Y.F.

Good location, spacious, clean and cosy room, tasty breakfast. The staff Tracy, Anh, Jessie, Ly and Chef Ninh who provided their best services every time. You would not regret to chose this hotel.

Leisure Family

8/10

Excellent

25 Nov 2019

Verified traveler

The original room we were given was not satisfactory. Our stay was 5 nights.
The first night was noisy and an old bathroom.
The subsequent room was very good.

Leisure

10/10

Exceptional

21 Nov 2019

BarrH

Great location in the old quarter. Great staff and facilities.

Leisure Partner

10/10

Exceptional

14 Nov 2019

Victor

Good hotel that makes it a great stay. Good location, excellent service

Leisure Partner

10/10

Exceptional

12 Nov 2019

Victor

great service, location ... very helpful staff. Bang for buck

Leisure Partner

10/10

Exceptional

09 Nov 2019

Verified traveler

The staff were so helpful in every way with the lady who speaks English so helpful in giving info for a busy city. Everyone should go to this Hotel for it is so central to Hanoi and the service was absolutely excellent . Please book this Hotel you will be happy that you did.

Leisure Self

10/10

Exceptional

04 Nov 2019

Verified traveler

Lovely staff who went out of their way to help. We will stay here again :-)

Leisure Friends

10/10

Exceptional

29 Oct 2019

Verified traveler

Clean and centrally located. Their breakfast is not bad at all. All staff are really friendly.

Leisure Partner

8/10

Excellent

26 Oct 2019

Verified traveler

Centrally located and close to the tourist attractions in Hanoi.

Leisure Partner

10/10

Exceptional

25 Oct 2019

Verified traveler

This was my third stay at the Hanoi Gatsby, and while there are many hotels to choose from in the Old Quarter, I would definitely stay at the Gatsby another time and see no reason to change!

The staff are always very friendly and helpful, rooms are large with very comfy beds, and breakfast is excellent. Also an ideal location for exploring Hoan Kiem, so many great restaurants nearby. Highly recommend.

Business Self

10/10

Exceptional

22 Oct 2019

Verified traveler

Excellent services.All staffs very nice&polite specially Oanh and Ngoc We would come back to stay at Hanoi Gatsby hotel

Leisure Family

2/10

Poor

20 Oct 2019

Verified traveler

They cancelled our room WITHOUT any notifications beforehand. They should've contacted us tons of time if they really know what customer service is.
We booked the room a month ago and even contacted them 5 hours before arrival when we had a connectiong flight at Incheon-Seoul airport in Korea to double check the reservations we had made.
We arrived the hotel around midnight using \"their\" airport pickup. And all we heard from them at the front was that there was no room for us. They arranged other room in other hotel and tried to convince us that we could stay there until the end of our trip. We even wanted to argue them because we were so tired to do so. Also their English is not good enough to understand what we were complaining about. And We wouldn't agreed without them if we were that much tired after almost 20 HOURS FLIGHT FROM TORONTO, CANADA.
We brought all our luggage at midnight and went over to the other hotel. We really want to sleep ASAP. BUT we never slept that night. After taking a shower, we became very furious about the crappy alternative room they provided and we should deserve more than that for sure. I logged in to Expedia and check the price the room we had at that time. It was about $31/per night as I remembered. The original room we suppossed to had is $51.08/per night. OMG ARE YOU KIDDING ME? SO, I called customer service on Expedia.ca. My husband were ventilating to a wonderful lady and she offered us a better room in Little Hanoi Deluxe.

Leisure Family

10/10

Exceptional

14 Oct 2019

Verified traveler

Very nice small hotel,great location near lake,markets also train street.The staff cannot do enough to make your stay most enjoyable and will cater to your every need.I am not an easy customer,this hotel and the wonderful staff easily exceed any expectation,you may have.

Leisure Self

8/10

Excellent

13 Oct 2019

Verified traveler

The hotel is clean, attractive and the staff are very helpful. They did make an error with our room booking, which meant we had to wait around for a room at 6 in the morning. However, the staff were apologetic and the rest of the stay was great, and they went out of their way to help us with other matters. Breakfast is very nice, although they should have a drinking water machine available to reduce plastic use.

Leisure Partner

10/10

Exceptional

28 Aug 2019

Verified traveler

Nice 3 star hotel right in the middle of Hanoi's Old Quarter so perfect for sightseeing. The staff are extremely friendly and helpful and can't do enough to help. Breakfast included fruits and cereals as a buffet and a range of Western and Asian options a la carte. All rooms had a wonderful air conditioner which was essential in August with the comparatively high temperatures and humidity - even over night. Overall highly recommended for westerners new to Vietnam.

Friends_and_family Family

10/10

Exceptional

20 Aug 2019

LQ

New property, friendly staff, and a walkable and convenient area.

Leisure Self

10/10

Exceptional

18 Aug 2019

Verified traveler

Had an amazing stay at this hotel. The staff were lovely from the moment the booking was confirmed all the way to the end of the stay. Good English, very helpful in terms of helping organise your itinerary for tours and transportation (to and from airport). Clean and interesting interior with the necessary amenities. Also located within the old quarter so close to many places in the city.

Leisure Self

10/10

Exceptional

04 Aug 2019

mary

The hotel is small but staff is one of the best I have seen
Small breakfast room but they make eggs, crepes made to order along with a fabiuloud chicken noodle soup for breakfast
Hotel in a truly Vietnamese street

Leisure Self

10/10

Exceptional

03 Aug 2019

Verified traveler

Our family of 4 spent 5 days at the Gatsby and really enjoyed our stay. The hotel only has 10 rooms and is a similar size from the outside to many other boutique hotels in the old quarter. We liked the location of the Gatsby, though, as it was a little removed from some of the louder areas of the old quarter but still close enough to have easy access to shops, restaurants, Sword Lake, etc...

The hotel is simple, but had everything we needed for our stay. We chose this hotel over others because they had a room with actual beds for 4 people. The beds are not overly comfortable by Western standards, but were sufficient. The breakfast each morning was always freshly prepared and there were enough choices for us to all have something we enjoyed.

The staff is very friendly and helpful. We would definitely stay at the Gatsby again for a future visit.

Leisure Family

10/10

Exceptional

29 Jul 2019

Verified traveler

This is a fantastic hotel & the staff are beyond helpful. Even prior to our trip Jessie was watts apping with advice & helping us to book halong bay etc. Great assistence all during our stay. The hotel really had no short comings (although we did initially think it was smaller than expected but the bedrooms & beds were very spacious) but if it did the assistance provide by staff would override them. Thank you for a lovely trip. Sharon & Mick from ireland

Leisure Partner

10/10

Exceptional

11 Jul 2019

Verified traveler

I like the hotel location, staff are so friendly and helpful. Excellent

Leisure Partner

10/10

Exceptional

09 Jul 2019

Verified traveler

Great location and clean rooms. Staff was friendly and knowledgeable

Leisure

10/10

Exceptional

04 Jul 2019

Vincent

Good location. Very helpful and friendly staff. Super clean and well maintained. Good wi-fi. Highly recommendable!

Leisure Family

10/10

Exceptional

27 May 2019

Verified traveler

helpful friendly staff, enjoyed my stay at Hotel Gatsby!

Leisure Friends

10/10

Exceptional

26 May 2019

Verified traveler

The staff were very friendly and attentive, and service went above and beyond, for example providing complementary drinks when in reception.

Business Self

10/10

Exceptional

17 May 2019

John

Everything was amazing! Staff was so kind and always willing to help. They have more than amazing costumer service. They upgraded our room for free, got an amazing flower decoration. They gave us suggestion what to see and what to do. We booked at Hotel tour to Ha Long bay, very well organized. At the end they gave us a gift when we check out and one of the staff even walked us to the bus station. In one word: Excellent!

Leisure Family

10/10

Exceptional

17 May 2019

Verified traveler

Words can not describe how amazing this hotel is. My husband and I had a wonderful stay here. Great communication before arrival as we booked the Orchid Cruises package with them. They gave great advice on other aspects of our trip through Vietnam too.

As it was our honeymoon they gave us a free upgrade to a suite on arrival. Petals, swan towel and bottle of red wine. Amazingly friendly helpful and welcoming staff, they always remember your name. Good Aircon and great shower. Lovely breakfast. Would definitely stay again and recommend to others.

Leisure Friends

4/10

Poor

17 May 2019

Sim

This hotel was not ready for customers, everything was not set up with constant power trips and lack of amenities such as a service phone, an operational table and even a simple clothes hook in the toilet

Leisure Family

10/10

Exceptional

17 May 2019

Verified traveler

I am 36 years old and have travelled a lot all over the world.
This will be an unforgettable accommodation experience.
Tracy and staff have to be the nicest people I’ve ever met. Such fantastic hosts. Tracy herself has a passion for tourism and Vietnam and will offer you all kinds of guidance and suggestions on activities. She is obviously well connected in the industry as well.
The hotel is gorgeous is boutique and in the heart of the Old Quarter.
I was having such a great time that I extended my stay at the hotel 3 nights.

Really, can’t say enough good things about it.
(Also a great breakfast!)

Leisure Self

2/10

Poor

11 May 2019

Verified traveler

This is fake, do not book it, purchased 2 nights and still no refund

Leisure Friends

10/10

Exceptional

03 May 2019

Verified traveler

First let me start by saying, we have travelled from North to South Vietnam and this hotel is by far our favourite and in fact one of our favourite hotels ever actually and we have stayed in 5 stars across the world that do not provide the excellent level of service and care that Gatsby hotel do (and we have very high expectations). We were greeted by the friendly staff as soon as we arrived, given a fresh juice and fresh fruit whilst we we’re checked in, given local information that was extremely helpful and then shown to our room which was beautiful. The entire hotel is spotless, the decor is really lovely and new and the service is outstanding. We also had breakfast and you can order whatever you want from the menu which is great as everything is fresh and hot and you can order as much as you want. The location is also fantastic, literally 2 min walk to the lake if that. Overall, the hotel have got everything spot on, including the little things that really make the difference. I’d also like to particularly mention Ruby who was very helpful and always smiling so thank you. We hope to return to Gatsby hotel and highly recommend other visitors to Hanoi to stay at this incredible hotel.

Leisure Friends

10/10

Exceptional

02 May 2019

Verified traveler

We will be raving about the Hanoi Gatsby Hotel for the rest of our lives! My boyfriend and I stayed here while visiting Hanoi, and the hotel's aesthetics, comfort, food and SERVICE exceeded all of our expectations. We have stayed at many 5 and 6 star hotels around the world, and the Gtasby Hotel easily sits amongst the top. The hotel was beautiful, clean, conveniently located, and I cannot say enough wonderful things about the hotel staff. Every single employee we interacted with went above and beyond to fulfill any request. We could not believe the level of service; and every day had another \"amazing story\" to tell one another about how Mie or Anna or other staff member helped us out that day. Our first morning there, my boyfriend was in search of some toiletries. He went downstairs to ask the front desk where the nearest store is. Not only did the staff member let him know exactly where it was, she proceeded to walk him to the store herself, and help translate to ensure got exactly what he needed! The day I checked out was the day of my birthday, and neither my boyfriend nor I let the staff know ahead of time. Yet, every where we walked in the hotel, the staff wished me a happy birthday, and of course had a beautiful dessert waiting for me at breakfast. I can't wait to return, and to take my friends and family with me next time!

Leisure Partner

6/10

Pleasant

15 May 2026

Christopher

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