Name: Hanoi Chic Hotel
Address: 18 Hang Hom Street, Hanoi, VN

2/10

Poor

28 Feb 2026

Vidyesh

Worst hotel and fraudulent people

I had a reservation for 2 nights for a Deluxe Room. First, they tricked us and gave us a standard room. When we spoke with them the hotel denied it. We then showed them the advertised photos and then they gave another room (which was the only room they had). This room had a bad and pungent odour in the bathroom and the fittings were rusty and unhygienic. The white goods and furniture in the pictures is misleading, with the real ones been very outdated. We couldn’t stay for the second night after this horrible experience. I highly suggest not to book this hotel and there are many others in the same area with more competitive prices

Family

10/10

Exceptional

02 Apr 2025

Jonalyn

The hotel was accessible, by Old Quarter. All staff are amazing. The front desk receptionist, Jasmine was helpful and explain our check in details and offered airport transfers. Ana was also helpful when I asked questions from Expedia. Huang brought our luggages in our room and they also transfer our luggages the next day when we move to different room. Breakfast was buffet and made to order, everything was good. Leo helped us bring the luggages to the car when we left the hotel.

Leisure Family

10/10

Exceptional

18 Sep 2024

Sakshi

I had a great experience staying at Hanoi Chic boutique hotel.
The staff was very helpful & polite.

Leisure Friends

10/10

Exceptional

30 Dec 2023

Cristin

The staff at Hanoi Chic Boutique were absolutely lovely and the best part of the stay. They’re kind and welcoming and very helpful as well, they were happy to arrange airport transportation, tours and stored my bag while I was in Halong Bay. The room was simple but comfortable with everything needed, same with the breakfast. Overall a really lovely hotel and I would gladly stay there again.

Leisure Self

10/10

Exceptional

17 Nov 2023

Jacquelyn

2 Night Stay in Hanoi

This hotel is in the perfect location. We were so close to many of the things we wanted. Restaurants, bars, the night market, and Hoan Kiem lake were all within a short walking distance. The staff here were truly some the nicest people we met in Vietnam. They are genuinely there to make sure you have a great time on your trip and do not hesitate to take all the recommendations that Anna gives you! She's the best :) They will also book your transportation from the airport which is great.

Partner

10/10

Exceptional

14 Nov 2023

Samuel

Anna was so great to help us check in and showed us a heap of awesome local places to visit and dine at. Her and the team were very welcoming, would stay here again.

Leisure Partner

10/10

Exceptional

04 Mar 2023

Wendy

The staff was so helpful, gave recommendations, breakfast was a small buffet plus made to order, something for everyone

Leisure Family

10/10

Exceptional

10 Feb 2023

Tracie

Father & Son

This is our second stay and it was fantastic again. Very helpful staff, clean comfortable rooms and a great breakfast

Friends_and_family Family

10/10

Exceptional

12 Jan 2020

Verified traveler

Very friendly, helpful and professional staff. Great location in the old quarter. Good room and very good breakfast.

Leisure Friends

10/10

Exceptional

19 Oct 2019

Jermaine

Great location, within old quarters. Room was nice, tv, aircon, comfy beds, hot shower, kettle, basically everything you'll need.

All the staffs and recep were very helpful. They recommended restaurants, and tours, at a reasonable cost. Tracy waited until 3am when we arrived the hotel and helped us w whatever we needed.

Leisure Family

10/10

Exceptional

02 Aug 2019

Jennifer

Excellent Choice

I had an excellent experience at this hotel. The location is perfect for exploring the Old Quarter, the staff was very friendly and helpful, the bed was comfortable, and the breakfast was delicious.

10/10

Exceptional

14 Jul 2019

Verified traveler

Good position. Staff very welcoming and helpful. Clean and good value for what you pay. Good breakfast.

Leisure

10/10

Exceptional

21 May 2019

SithuTun

I enjoyed during my stay and I recommend this to others.

Leisure Friends

10/10

Exceptional

30 Apr 2019

Kathryn

We loved our stay at Hanoi Chic Boutique. We were delighted on arrival to find that our room had been upgraded to a large family room with a balcony facing the street. The room was great. Even though we arrived late at night we were able to order food to the room which was very handy. The staff were all very friendly and helpful. The only slight complaint we have is that the breakfast was not the best. There were a few items on a menu that you could order to be freshly made and then a table with fruit and other cooked items to help yourself to. I ordered the pancakes with chocolate and banana and it came as one tiny pancake with a small dash of chocolate and about 6 banana slices - definitley not enough to fill me up! One day there was pumpkin soup out but there were no labels on the hot food and no spoon to serve it. The juice was also very watery and not nearly as nice as the lovely fresh fruit that was available to choose from. Nonetheless, we really enjoyed our stay at Hanoi Chic Boutique and particularly liked its location within the old quarter.

Partner

8/10

Excellent

25 Apr 2019

Awildalys

The hotel staff was wonderful and helpful. The location was perfect to discover the nightlife, street good and night market. As a recomendation, they must leave the A/C on in the rooms to get a better sleep. The hot outside is oustanding.

Leisure Friends

10/10

Exceptional

18 Apr 2019

Zee

It's located on a very safe street in Hanoi! Staff is great and I recommend to always go for the family room even if solo.

Leisure Self

10/10

Exceptional

14 Mar 2019

Verified traveler

The Hotel location is excellent for wandering the streets. The staff were super friendly and helpful. They arranged all our tours and helped arrange a hotel and transportation to our next location. We enjoyed our stay in the city.

Leisure Family

10/10

Exceptional

13 Jan 2019

Verified traveler

Great hotel very central to just about all that Hanoi can offer.

10/10

Exceptional

19 Dec 2018

Verified traveler

Friendly staff. Great breakfast. Nothing to dislike. Great location as well.

Leisure Family

6/10

Pleasant

15 Dec 2018

Verified traveler

Stuffs are not as friendly & english communication is not there

Leisure Self

10/10

Exceptional

08 Oct 2018

Jose Eduardo

EXCELLENT HOTEL IN CENTER OF OLD QUARTER

Initial problem with my booking....there was no room for me despite a guaranteed PAID reservation through Hotel.com. They arranged for me to spend my first night in a sister hotel in the same area, then i was able to transfer back to the Hanoi Chic Boutique Hotel the next day to rejoin my 7 other friends who were staying there. Amazing staff esp. Ruby, Phinny, Ryan and Giang. They made our stay memorable. Location is excellent! Breakfast was very good!! Will definitely stay there again.

Friends

8/10

Excellent

03 Oct 2018

Robert

Great little hotel

Stayed many times at this hotel, nice little area in Old Town, good bars around plus good places for breakfast. Hotel is clean comfortable , air con, wifi all work, tea and coffee in room.. staff very helpful and considerate.....like this place allot and will return .

6/10

Pleasant

17 Sep 2018

Crystal

Ok hotel for short stays

it's a decent hotel for a short stay. requested for a twin bed but got a double bed instead, was told no other rooms were available for booking, luckily the staff was good enough to squeeze in an extra bed at no additional cost for me. However, the toilet drainage system is terrible. When showing, it will flood the entire shower area and water drains very slowly. But when you leave it for awhile, the water level will decrease. Bed is comfortable too.

6/10

Pleasant

06 Jul 2018

Verified traveler

Average hotel

Average good location, staff helpful
Air con inefficient and fridge inefficient in summer I don't want to add any more , I don't want to add anymore I dont want to add any
More no more asked for no thanks no more no more no more no more no more no more no more no more no more no more no more no more no more

8/10

Excellent

15 Apr 2018

katherine

Hotel fine, bad transfer experience

Only stayed for literally 8 hours due to a flight delay. Hotel warned us about taxi scams from airport so we booked a transfer with them in an attempt to avoid stress. Hotel sent us specific instructions for the sign that the driver would be holding. When we came out of customs there was a driver holding a sign with my name on only written in red felt tip pen and a different hotel name folded down on the paper that the driver didn't want to show us (hotel had told us the sign would have the name of the hotel on and all other drivers had typed signs). Spent lots of money calling the hotel to check that this was the driver, who thought a different one had been sent. Taxi driver got very frustrated at the situation as we were instructed by the hotel not to get in the car. After about 15mins waiting for the hotel to call us back to confirm that this was actually the correct driver, we spent a bit of a hair raising journey to the hotel as the driver tried to make up the time that had been lost. In defence of the hotel reception, they called their manager the next day to discuss what had happened. Unfortunately the manager wasn't sympathetic and only knocked a third off the price of the taxi. Room itself was fine but very basic and hotel was within walking distance to the night market but after such a stressful journey there that the hotel should have taken more responsibility for, I would not stay again.

Partner

8/10

Excellent

07 Mar 2018

L

Convenient location friendly staff

Staff were nice and friendly. Location was great. Room was really pretty for the first part of my stay. Nice deco, comfortable bed, pretty little balcony. was put into another room when I was back, room looked abit older and worn down, still okay though. Overall it was good and would come back again!

8/10

Excellent

07 Mar 2018

L

Convenient, friendly staff

Staff were nice and friendly. Location was great. Room was really pretty for the first part of my stay. Nice deco, comfortable bed, pretty little balcony. was put into another room when I was back, room looked abit older and worn down, still okay though. Overall it was good and would come back again!

8/10

Excellent

30 Jan 2018

Yves r.

Nice hotel in horrible city

Decent small hotel in old quarter Hanoi.....but what a noise/chaos. Staff was very friendly and breakfast was good. Hanoi is a disaster... you cant walk, cross the street because of crazy motorbikes everywhere. We litterally ran away to Ninh Bin(Tam coc) where we found one of the greatest places on earth

Family

8/10

Excellent

03 Jan 2018

christina

Hotel with good location

Have a pleasant stay at chic boutique Hanoi. Room is very comfortable and clean, just that there are some ants in the cups when we checked in, the rest is okay. The hotel location is very strategic as it is located at the center of old quarter, near to everywhere and there is a lot of coffee shops and food stalls along the street. They provide nice breakfast too. The staff there are very attentive and helpful. Had some problem with the room arrangement but the staff there helped us to sort it out. Overall it is great value for money.

6/10

Pleasant

31 Dec 2017

Verified traveler

The room is not very clean especially the kettle (very oily inside). Staff are quite attentive. The breakfast is good with lots of varieties.

10/10

Exceptional

16 Dec 2017

y

Nice location friendly staffs

Prices, staff, location, cleanliness, everything were nice
Just except two thing
:water leaked from bath after shower
:there were many ants near bath( but they never came out of the toilet so it was okay in the room)

I recommend this hotel to stay, close to everything and quite. Staffs are really friendly and nice. Rice noodle they serve for breakfast is really delicious.

10/10

Exceptional

03 Dec 2017

Gareth

Excellent littke hotel in the old quarter with very friendly and helpful staff.

Family

8/10

Excellent

16 Nov 2017

Vanessa

Very nice little hotel on a quiet street

I had a beautiful experience with Hanoi Chic Boutique Hotel. The room was very well sound proof, we didnt hear a thing from the busy street. Bed was super soft and comfy, very good value for your money

10/10

Exceptional

03 Nov 2017

Ella

The hotel is ideally situated in the Old Quarter of Hanoi and is surrounded by both Coffee Shops and many places to eat. Breakfast was buffet style with both Vietnamese and Western plus the chef also cooked other food to order. The staff at the hotel were without exception both professional and friendly. Ryan in particular had an almost encyclopaedic knowledge of where the best places were For eating, drinking and sightseeing.
We will stay at the same hotel on our next visit to Hanoi

Family

8/10

Excellent

23 Oct 2017

Verified traveler

Staff: very helpful
Location: Convenient

Definitely will stay again for next visit.

10/10

Exceptional

02 Oct 2017

Doug

Nice place to stay in.old quarter

There is somethong something,special when..staying in.a.small.boutique property
Hanoi Chic Boutique Hotel is well.placed to make visitors feel welcome. The rooms.are well appointed and.nice amd.quiet

10/10

Exceptional

01 Oct 2017

Tom

Hanoi Chic Boutique Hotel - Most excellent!!

The Hanoi Chic Boutique Hotel is an excellent hotel in the middle of the old quarter. The staff at the hotel are so friendly and very helpful. They all go out of their way to make sure that you are happy and comfortable during your stay. I had day trips organised by the hotel and they were all excellent. The staff spoke excellent English too.

8/10

Excellent

29 Sep 2017

Verified traveler

Although I had to change hotels as soon as I got there, the new hotel was centrally located and the rooms I stayed in were excellent. The staff were only too ready to help when I needed to stay another night at the last minute.

10/10

Exceptional

29 Sep 2017

Verified traveler

Room was new and decor was amazing. Location was prime and quiet. Staff very accomodating and always smiling.

10/10

Exceptional

06 Aug 2017

adam

The only place to stay in Hanoi.

I arrived abit early to the hotel, so the staff provided me with a drink to cool myself down, I was informed that my room was not ready which was ok as I had arrived earlier than the book in time, but I was informed about some very good coffee shops in the area, and I went to one, when my room was ready, I was lead to it by the manager, a warm and welcoming woman, and told about the room, it was a very good room providing me with my needs.everyday the room was cleaned and I was greeted with a warm Smile everyday, breakfast was very good, a honoury menstion to ryan lee, who greeted me in the evening and was very good at giving me information and banter in the evening, which I enjoyed a lot. The rest of the stuff where brilliant tell me where to get a Khan ran. All In all this is the only hotel to stay in Hanoi.

8/10

Excellent

18 Jul 2017

Claudio

Super friendly, helpful and nice staff!

We had a great stay! Very clean and comfortable room. Very nice breakfast, also very friendly and flexible! The only thing that needs a change are the carpets in the hallway but we really did not mind about it.

8/10

Excellent

30 Jan 2017

Lisa

nice hotel located conveniently in the old quarter

We had a lovely stay at the Chic Hotel. It is great value for money. The location is really handy to everything. The hotel can organise a transfer for you. If you don't have a lot of luggage you could pay 30,000 for the airport bus and it's drop offs are close by that you could walk. They have a travel agent on site who can arrange transfers, sight seeing, cruise on Halong bay and flights.

8/10

Excellent

26 Dec 2016

Verified traveler

Clean, spacious room with early check in

Staff are very friendly and nice. Breakfast is good with local Vietnamese food plus varieties of bread and cereal

Family

8/10

Excellent

24 Dec 2016

William

Average

Staff were great by day and distinctly average by night! I asked for help for money transfer as was robbed in Ho Chi Minh and relying on hotel help plus western union! He said no despite my desperate plea's! Cool hotel in heart of beast! Other local hotels more helpful to those in distress!

8/10

Excellent

15 Dec 2016

Verified traveler

great staff

A good city break

10/10

Exceptional

23 Nov 2016

jeff

Value for money

Great value for your money . Staff could not do more , always someone to open entry door for you . The two girls at the reception , Lan and Linh are a credit to Vietnam an their families The hotel \" Chic boutique \" did very well to employ the staff they have . Don't be afraid to use motor scooter guides . I think they are great value and a good laugh

8/10

Excellent

20 Oct 2016

Clare

great location

Good value for money . A bit concerned about fire evacuation procedures but manager said she would sort out for the future. Breakfast was good and all staff very friendly and helpful.

Partner

6/10

Pleasant

18 Oct 2016

Paul

Hanoi Chic\n

this was a well price hotel well situated in the old Colonial Section of Hanoi. Great for exploring the many sights and sounds of Hanoi. There was some construction going on when I was there but it was not a major factor. The staff were nice spoke English well & were helpful

8/10

Excellent

05 Jan 2016

Nick

Very welcoming and comfortable

We stayed for 3 nights with a night off in between for Halong Bay. Hotel staff were very helpful and spoke good English. Hotel in great location within the Old Quarter but has the advantage of being on a quiet street. Suggest you book airport tansfer with Hotel to avoid taxi scams.

10/10

Exceptional

30 Aug 2015

mike

Great location, value for money

This hotel is fantastic. Friendly and helpful staff, helped us with booking planetickets in vietnamese when the english website kept on crashing. Insisted that we ordered more breakfast just to be full. Plenty of choice too! Rooms were comfortable and clean. Not that big but understandable its in the heart of the city. Everytime we came back to the hotel we were greeted and smiled upon. They all showed genuine interest. And we got upgraded for one night free of charge.