Name: Hanoi Brilliant Hotel and Spa
Address: 44 Hang Trong Str, Hoan Kiem District, 44 9, Hanoi, 100000, VN

2/10

Poor

26 Jul 2026

Ashlee

Upon our first impression, this place was inviting- unique, and had friendly staff. We arrived early around 8:30am and used their baggage drop to leave our suitcases until our room was ready. I had a half day of work to do so I stayed in the lobby until around 11:30-12 working on my laptop. Our room still was not ready to we told the staff we’d be back in a couple hours after lunch. We got back around 3pm and found that our bags were already in the room. While out I had plans to convert some USD to VND but I had left it in my passport holder within one of my bags what I left in the luggage storage. The first thing I did when I got to the room was go to get the cash to put into my wallet, however I was completely shocked to find all 4 $100 bills gone from my passport holder. I immediately went down to the desk to tell them about my missing money and I demanded to see the security footage. They would not show me the footage due to “privacy reasons” so I went to the police station where they were pretty much useless too. The police called in the bellboy who brought our things up, but he denied taking the cash even though he was in our room for multiple minutes to just drop off 3 bags. It turned into “we can’t prove it since there are no cameras in the room” a thief is not going to admit to that especially when that’s a criminal offense in this country. I’m deeply disappointed and had part of my trip ruined due to this. I would not recommend this hotel.

10/10

Exceptional

17 Jul 2026

kristine

Clean
The food was great
The staff is friendly and helpful

Partner

10/10

Exceptional

02 Jul 2026

ALEXANDER

Everything was excellent and perfect location.

10/10

Exceptional

29 Jun 2026

ALEXANDER

Excellent location,Super front desk staff,recommend 100%

10/10

Exceptional

24 Jun 2026

Rhonda

We had a wonderful stay at Hanoi Brilliant Hotel & Spa and would definitely return. The location was excellent, with easy walks to markets, souvenir shops, restaurants, and stores selling beautiful handmade ceramics and artwork featuring local artists. It made exploring Hanoi very convenient.

The staff were exceptional. We were warmly greeted every time we entered or left, and the porters were incredibly helpful with our luggage upon arrival and departure.

Our two-bedroom suite was spacious, clean, and comfortable, with great A/C, city views, two showers, and a wine bar area stocked with snacks and drinks.

The spa was a highlight of our trip. I enjoyed a two-hour foot massage and facial, while my daughter had a three-hour package including hair washing, a facial, and a full-body massage. The therapists were skilled, thorough, and attentive. We were welcomed with winter melon tea and snacks, and when my granddaughter fell in love with the chips, the concierge kindly gave her a bag to take with her.

The lobby's koi fish and water features created a peaceful, zen-like atmosphere that made the hotel feel like a retreat in the middle of the city.

The only area for improvement would be the Wi-Fi, which was occasionally weak. Otherwise, everything exceeded our expectations. The outstanding service, beautiful accommodations, relaxing spa, and thoughtful touches made this a memorable stay for our family. Highly recommended!

Family_with_children

10/10

Exceptional

23 Jun 2026

Dusha

Hotel is very nice and clean. Staff is very friendly and helpful, room is very spacious with everything you need inside, great value for the money, excellent location walk to everywhere easily around the old headquarter.

Family

8/10

Excellent

21 Jun 2026

Shiva

all good ... VALUE FOR MONEY as I paid 35$ per night makes it worth.. Bfast was value for money so dont expect it to be graet. aircon not worked properly

Self

6/10

Pleasant

21 Jun 2026

Shahzada

Booked the room but when arrived the staff tried to give me a lower end room and blamed on Expedia for the mess up. Once I persisted they gave me the room that I booked.

Be careful if you're a foreigner.

8/10

Excellent

16 Jun 2026

Yasmine

We stayed here for two nights when first in Vietnam. We expected amazing things from the reviews, and unfortunately the place fell a little short of our expectations. We could not fault the staff at all, they were kind and supportive. The room however seemed tired and dark, the shower gel seemed watered down and we would often wake due to the noise of other people in the hotel. For the price you cannot fault the room, however we just expected more due to the glowing reviews.

2/10

Poor

06 Jun 2026

TriHao

Very dirty for the area of breakfast and staff does not want to work and no ready room when they emailed and promised that the room would be ready for the late time of my arrival

Self

10/10

Exceptional

05 Jun 2026

Matthew

We got the deluxe double room with and indoor window. The room was cool, clean and very comfortable.

The staff are super lovely and helpful, they provided us with umbrellas, let us store our bags for the day and gave us great local recommendations.

The location is very central in the old quarter and we could walk to basically everywhere we wanted to go. Would definitely recommend.

Partner

10/10

Exceptional

31 May 2026

Paul

The room was a good size and spotlessly clean. The staff were an absolute joy, very friendly and full of information about the area. The location is perfect with many sites like train st, the night market and the prison museum being in easy walking distance. The area also has an abundance of restaurants, bars and shops. The price was also very reasonable. Will definitely stay again on my next trip.

Self

10/10

Exceptional

22 May 2026

CHARLES

I loved my stay here while visiting Hanoi. It’s conveniently located and easy access to all tourist attractions.

Self

10/10

Exceptional

28 Apr 2026

andre

Thé staff is amazing 🙏 thank you to all of you

10/10

Exceptional

26 Apr 2026

Russell

Clean, quiet and good location

Partner

10/10

Exceptional

24 Apr 2026

Sulav

Very nice hotel and helpful staff. Perfect location to explore the city.

Self

8/10

Excellent

21 Apr 2026

Christie

The decor was very cool. The staff was amazing and very helpful from helping me to my room with my bags to walking me down the street to a laundry and translating for me. The breakfast was ok. The room was very clean but smelled a little musty. I would stay again. Great central location.

Self

6/10

Pleasant

09 Apr 2026

Renata

Property was ok, well located near Hoan Kiem Lake, several food options across the road from the hotel and a few roads over. Room is in need of a deep clean, I stayed in a room where the window view was internal, i.e., hall way/corridor. Walls slightly thin so I could hear people outside. Also I kept hearing a low humming sound which at first I thought was a phone but it was not as the humming would last for hours. Bottled water was not provided - as a Westerner it is not safe for us to drink tap water and thus not knowing whether the glass refillable bottle of water provided was drinkable was a big con - I also saw something black floating in mine - which was off-putting.

Self

10/10

Exceptional

08 Apr 2026

Shirley

The staff were amazing so helpful and kind. The location was perfect and the breakfast was fantastic.Great sized room and bathroom.I liked it so much i stayed an extra night.

Self

8/10

Excellent

26 Mar 2026

Jemila

The check in process was easy and the lobby was beautiful! The staff were friendly and efficient. The room itself was a good size with all amenities included (and breakfast). The bathroom lacked privacy but all in all, we enjoyed our stay. The location was ideal for us with laundry, ATM and the lake within a 2 minute walk.

6/10

Pleasant

26 Mar 2026

Diana

The air in our room was stuffy and smelled like a basement.

10/10

Exceptional

25 Mar 2026

Jamie

Such a cute hotel centrally located, clean and staff was friendly. I couldn't have asked for more.

10/10

Exceptional

08 Mar 2026

Christopher

Awesome place!

6/10

Pleasant

28 Feb 2026

Robert

The staff were exceptionally professional and polite. The hotel itself is cute and a great location. I made the mistake of booking an interior room with no outside window. My room was spacious, clean, and the bedding was very comfortable. But there was a musty mildew smell that would not go away. I don’t know if it was because it’s an interior room and has very little ventilation or if it was coming from the AC vents, but it was there constantly. I would recommend the hotel - just avoid an interior room with no window.

Self

10/10

Exceptional

28 Feb 2026

Vidyesh

We booked the Royal Suite and had a good experience

8/10

Excellent

21 Feb 2026

Rebecca

The staff were very friendly and helpful, especially as we stayed during TET. The hotel was on the edge of the Old Quarter which as perfect as it was a short walking distance but not too noisy.

Partner

10/10

Exceptional

14 Feb 2026

Emily

Staff was always very responsive on the Expedia app and all very friendly. Thank you!

Friends

8/10

Excellent

11 Feb 2026

James

Good breakfast, friendly staff, good location.

Leisure Self

10/10

Exceptional

31 Jan 2026

Amy

Clean and quiet room, great location in the old quarter, very welcoming and helpful staff, great breakfast. Giving 4 stars only because there was no fridge in the room and the bed was only somewhat comfortable, but definitely not the worst bed I’ve slept on in SE Asia!

Leisure Self

10/10

Exceptional

29 Jan 2026

Sanchit

Hotel is small with limited rooms but the hotel staff’s hospitality makes it for all.
Small selection of buffet every morning but everything tasted amazing.
It’s near old quarters to very easy to walk to the lake everyday.
Would stay again when in Hanoi!

Leisure Family

8/10

Excellent

13 Jan 2026

Jennifer

great location. Staff very nice

Leisure Family

10/10

Exceptional

12 Jan 2026

Sabrina

Staff were friendly, helpful and made the stay amazing
Location was perfect & I really enjoyed my stay - would stay again if I came back to Hanoi & regret not staying longer!

Leisure Self

10/10

Exceptional

05 Jan 2026

Joemar

The room was clean, the staff were extremely helpful, the breakfast was great and the location was ideal.

Leisure Family

10/10

Exceptional

03 Jan 2026

Matthew

Amazing hotel, great location.

Leisure Family

10/10

Exceptional

29 Dec 2025

Lily

This is a fabulous hotel and we definitely will come here next time we go to Hanoi. The staff makes all the difference, all of them so friendly and helpful. Luna helped me checked in and provided us with a lot of valuable information as this was our first trip to Vietnam. Vivian and Alex helped us book 2 excellent tours. Grace helped me when it appeared we were being scammed and she saved our trip. Then she and Dante booked 2 replacement tours that turned out to be reliable and wonderful. We ended up booking 4 tours through the hotel and they were great. Also, Quinnie Lai reached out to me as soon as we booked the hotel and offered rides between hotel and airport that saved a lot of hassle. And she responded to all my emails quite quickly. Again, awesome staff!!! Clean, comfortable rooms, great breakfast. Location is so close to all the major attractions. Great hotel. And thank you to all the wonderful staff!!!

Leisure Family

6/10

Pleasant

27 Dec 2025

Diane

Central location and nice staff, but disappointing room and breakfast.

Partner

8/10

Excellent

27 Dec 2025

Thi

Overall pleasant stay. Checked in at 8pm with

10/10

Exceptional

21 Dec 2025

Jared John Flores

Helpful and attentive staff. Perfect location in busy Hanoi.

Leisure Self

10/10

Exceptional

15 Dec 2025

Peter

Wonderful small Hotel . Nice short walk to the lake ( Cross turn right , first left . ) Lots nice place to eat. Staff at check in ,very helpful. Nice Breakfast on top floor . Would stay 100% again

Partner

10/10

Exceptional

11 Dec 2025

Lynne

Thr staff made the stay perfect they were super friendly and helpfull - customer servicen was an100%.

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

Lynne

I had a fantastic stay at the Hanoi Brilliant Hotol, the staff were all super friendly, helpful and very efficient. I will stay again. A special mention to the reception staff who all went above and beyond what was needed. Thank you.

Self

6/10

Pleasant

01 Dec 2025

evan

Overall the staff

10/10

Exceptional

25 Nov 2025

Maggie

Great staff! Great breakfast. No complaints at all

Leisure Partner

4/10

Poor

20 Nov 2025

Richard

The hotel was very smelly due to dirty fish pond and tanks everywhere, the room had no windows, it was more of a closet than a bedroom!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Mark

Unique theme, clean rooms, great location, and excellent staff!

Leisure Friends

10/10

Exceptional

15 Nov 2025

Miyuki

We stayed 3 nights. Convenient location and great staff! They took care of us nicely:)

Leisure Partner

10/10

Exceptional

10 Nov 2025

Nelita

Yes, the room was spotless. The hotel is closed to everything like shops, street foods/resto/ historical sites. Pillows were all soft and fluffy... Staff were wonderful esp. Max who works in the dining area during breakfast hours. Breakfast was perfect for us, so many choices like hot pho, eggs, fruits..etc. Max was so attentive to the customers. He's always checking if theres anything else we need.
Max, offered me a tiny spoon when i was about to eat my yogurt. I highly appreciated that. Max is an excellent worker, hardly speaks English but action speaks louder than words.
Reception staff were also helpful/caring/very inf ormative esp. in booking our taxi grab, theyre aware that we got scammed 2x using taxis when we booked it ourselves. They used umbrella on us when it was raining while we were waiting for our rides. Love that.
Stayed in Room 302, their shampoo,conditioner and body wash in the shower room should all be changed, my hubby's skin smells like sewer after using it. We bought our own after that. Bath mat should also be provided for safety, i slipped x1 after having a shower. I was ok though after.

Leisure Partner

10/10

Exceptional

09 Nov 2025

RONALD

Great hotel, excellent location, good value for the money. Best of all are the staff. Super friendly and helpful. Highly recommend staying here, you won’t be disappointed 😁

Friends_and_family Friends

10/10

Exceptional

07 Nov 2025

Anna

Excellent location, good size and very comfortable rooms. Short walk to Train Street, the Note Coffee and the Hoan Kiem lake, as well as lots of shops and restaurants. What makes this hotel great is its staff. They are friendly, helpful and create a great atmosphere as soon as you arrive. The lobby is beautiful with plants and fish. If back in Hanoi, will stay here again :)

Self

10/10

Exceptional

02 Nov 2025

kevin shaun

Wonderful staff. Everyone of them.

Clean, great location, nice breakfast.

Leisure Self

10/10

Exceptional

01 Nov 2025

Alexander

Room was comfortable. Staff were fantastic. Great cafe and restaurant recommendations.

Leisure Partner

8/10

Excellent

29 Oct 2025

Emilia

Good hotel. Staff is extremely friendly, especially Anna

Leisure Self

10/10

Exceptional

05 Oct 2025

Wangeci

Spa was phenomenal. 10/10 stars

Leisure Self

10/10

Exceptional

28 Sep 2025

SARAH PHONG TUE

Did not get a chance to use the service.

Leisure Family

10/10

Exceptional

25 Sep 2025

Jose

Great location close to shopping and the staff was excellent and helpful they did everything with a smile making us feel happy I would recommend this property to anyone I will return to this property in the future

Leisure Partner

10/10

Exceptional

08 Sep 2025

Hannah

We had a wonderful three-night stay here. The location is absolutely perfect in the Old Quarter of Hanoi. The staff were truly amazing and went above and beyond to make us feel welcome. Every time we entered the reception, we were greeted with warm smiles and incredible hospitality. The staff definitely made our stay very special. Overall we couldn’t have asked for a better experience and would absolutely recommend.

Leisure Friends

10/10

Exceptional

04 Sep 2025

Fernando

Very convenient, many options to eat within walkable distance, very relaxing waiting area, and the staff very very kind and helpful.

Leisure Friends

10/10

Exceptional

29 Aug 2025

Verified traveler

Great stay

Solid. Would stay here again.

Self

10/10

Exceptional

23 Aug 2025

Leah

Lovely place!

Leisure Friends

10/10

Exceptional

19 Aug 2025

Ludovic

Had a great stay a Brilliant. The staff has been simply amazing with us and highly recommend them.

Leisure Family

8/10

Excellent

16 Aug 2025

SHINTARO

Super convenient to walk around old city. Overall service was good.

Leisure Family

10/10

Exceptional

11 Aug 2025

Bienvenido Angelo

Best Hotel for Family with Kids and Grandparents

We have a very pleasant stay in this hotel. The room is very clean, spacious and has all the necessary things we need for our stay. The breakfast buffet was amazing our family looked forward to it each day, they even provided a packed breakfast for us in some days when we have to leave the hotel early. The staff are very accommodating, friendly and went above and beyond to make sure we had the best time in Hanoi. They are specially caring to our kids too especially when one of them was unwell after our return from Sapa. Its location is perfect, near Hoan Kiem lake, St. Joseph cathedral, there is a supermarket and a few blocks from the night market and all the amazing souvenir shops and restaurants.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Vi

The staff very very welcoming ,beautiful waiting lobby, and the room was comfortable , will feel happy to stay here again.

Leisure Friends

10/10

Exceptional

03 Jul 2025

Koliane

Very nice, close to touristic places. Clean and nice breakfast. Would 100%recommend. Very nice lobby and very nice staff. Also got taco from airport. About 20 usd, pretty cheap and nice service.

Leisure Self

10/10

Exceptional

03 Jul 2025

Huong

Would definitely come back

The staffs were very friendly. We had to leave at 4:30am and they would call us to see if we need to have breakfast to go. What service!
Only complain was the WiFi was soooooooooooooo slow. At times it didn’t work. Other than that, we had a great time.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

girly

Staff are friendly and accommodating.

Leisure Family

10/10

Exceptional

25 Jun 2025

Dino

From the minute you walk into the lobby, it's so transquil and relaxing with a beautiful koi pond. The Staff are all so friendly and speak English very well. The buffet breakfast was great including made to order American dishes. Every time we had questions about the area, they easily provided directions. Lastly, they arranged rides to and from the airport which was so convenient. It was walking distance from Hoan Kiem Lake as well as the Cathedral. We will definitely return and stay here again.

Leisure Family

10/10

Exceptional

25 Jun 2025

Tomas

Great place to stay in Hanoi. Close to everywhere and have plenty of food options around

10/10

Exceptional

20 Jun 2025

Ed

Great room. Very nice service. Make sure to not fall into the water in the entrance. Its crazy.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Vy

Beautiful hotel. Great location staff members are all very kind and helpful. Definitely my all time favorite stay. Rooms are always clean and mint condition.

Leisure Partner

10/10

Exceptional

05 Jun 2025

Clint M

Our stayed at Hanoi Brillant Hotel for a family vacation and the staff were all so friendly and accommodating. Rosie was so sweet and helped us with our entire stay getting us information with places to eat, things to do, and the best way to exchange our money.

Friends_and_family Family

8/10

Excellent

02 Jun 2025

Joan

Good

Friends_and_family Family

10/10

Exceptional

22 May 2025

Allan

Swrevice was exceptional. Wonderful staff and a great location

Leisure Self

10/10

Exceptional

05 May 2025

Dulce

Stayed at this location to be close to the lake but still be in Old Quarter. This location is excellent, close to everything but not the crazy Beer Street vibe. Perfect location for someone who wants to be close to all the action but not in the middle of all the crazies, lol. They also have a massage place and it was heavenly!!

Leisure Self

10/10

Exceptional

04 May 2025

Carly

Will definitely be staying here again!

Leisure Family

10/10

Exceptional

28 Apr 2025

John

Really enjoyed our stay at this small hotel. The staff were amazing and couldn’t have been more helpful in arranging tours and transport. It was nice that they took a genuine interest in us enjoying our time in Hanoi. The location is fantastic, being right in the heart of the old quarter with endless food and drink options on your doorstep. Loved the beautiful reception area which creates a strong first impression and the family room we stated in was huge. Although the balcony is a little too small to be a usable space, we did enjoy the views of the city that it gave us. Breakfast was nice with a good range, considering the size of the hotel, and the dining room was small and quiet making a nice change to the larger hotels. Would highly recommend this hotel and would stay again.

Leisure Partner

8/10

Excellent

19 Apr 2025

Nicoletta

Good budget accommodation for short stay
Nice staff
Suitable breakfast to suit all

Thanks

Leisure Family

10/10

Exceptional

06 Apr 2025

Jeffrey

Great staff. Awesome location and they actually had espresso (which is hard to n find in Vietnam)

Leisure Partner

10/10

Exceptional

29 Mar 2025

Stephanie

We only stayed one night at this property, but it was spacious easy to find and definitely met our needs. The staff was so helpful. They kept our luggage for us a day after we had checked out while we were waiting for our trip to the airport. They were incredibly accommodating and helpful. I would highly recommend.

Leisure Family

8/10

Excellent

15 Mar 2025

Erik

Nice central location with walking distance to many restaurants, shopping, sightseeing etc.
You have noice from other room when using toilet and shower

Self

8/10

Excellent

10 Mar 2025

Damian

My wife and I, and her friend visited this property--and Hanoi--for the first time. Here are my observations:

STRENGTHS:

- STAFF: The hotel staff are EXTRAORDINARY. They were always available, helpful, polite, and answered my many questions.
- LOCATION: The location was perfect! We're were within walking distance of all the important sites and restaurants (everything else) was literally steps from the hotel.
- HOTEL SERVICES: The hotel offered massages, facials, tours, and included breakfast (which was amazing), and we enjoyed all of them and they did not disappoint.

WEAKNESSES:

- CLEANLINESS: The hotel was clean, but the the bathrooms and shower had mold and mildew. Also, it appeared that staff didn't clean the floor so we cleaned it ourselves.
- ROOM RESERVATIONS: We had a reserved/purchased a room with a balcony to the front of the hotel, but when we arrived they said they didn't have one for us, but they could check later in during the week. We just decided to stay in a different room, which was cheaper so we could've saved money at the outset.

Overall, this was a great hotel notwithstanding the weaknesses. I would definitely stay here again!

Leisure Friends

10/10

Exceptional

03 Mar 2025

Barbara

You can’t beat the staff at this hotel, Rosie and Mymy at front desk are fantastic and will help you with anything and speak pretty good English which makes it easier for us.All the boys at front door are great with their big smiles. We booked with them to go to Halong Bay overnight, was great. Great spot in old quarter to go for walks, restaurants, sightseeing, catch on and hop off bus etc. I really enjoyed our stay in in family suite which is big, Brekky good, older style boutique hotel but love it. I’ll miss you guys❤️

Leisure Partner

8/10

Excellent

24 Feb 2025

Kevin

Location was great. The breakfast was good. The staff were friendly and helpful. It's got a cool vibe that works with the chaotic atmosphere of the old quarter. I had booked a couple months in advance, paying just 60 Canadian dollars before tax per night. It's not the Four Seasons but it is a solid choice for enjoying hanoi's old quarter.

10/10

Exceptional

22 Feb 2025

Briana

Very convenient location, very friendly service (Rosie provided lots of useful information) and good breakfast, comfortable bed and clean. I would definitely stay here again

Leisure Partner

10/10

Exceptional

13 Feb 2025

Roselie

Staff were very helpful and friendly. Great location, breakfast was great, the only thing we didn’t like is the hallway is very narrow dark the room is comfortable but toilet lighting is not good enough specially when we try to use the mirror quite dark. Ladies like bright lights.

Leisure Family

10/10

Exceptional

07 Feb 2025

Brooke

We had the terrace room. Terrace and room were a good size. Clean bed/bedding and toilet. Easy walking distance to shops, street food and locations for cooking class/tours etc. Breakfast was small, only 4-5 bainmaries, a 2 bread toaster (the one you’d have at home) and a selection of juice, sweets, dairy, fruit and eggs cooked your way.

Leisure Partner

8/10

Excellent

07 Feb 2025

Verified traveler

Great location

Fantastic location with even better staff! Vivian, Finn at the front desk and Jennie and Vicky in the spa were excellent!!
I rated service lower only because of housekeeping. We hung the door sign out 3 mornings and never got service. Room wasn’t the cleanest upon check in either- floors were dirty. Everything else was great.

Partner

10/10

Exceptional

28 Jan 2025

ileana

Excellent staff, very helpful and nice

Leisure Self

10/10

Exceptional

16 Jan 2025

Anh Tuyet

We had a wonderful stay! The hotel’s location in the heart of the old town is unbeatable – it’s just a short walk to many major attractions, making it super convenient for exploring.

The staff were incredibly friendly and always willing to help, which made our experience even more enjoyable. One highlight was the coffee from the café at the front of the hotel – hands down some of the best we had during our trip to Vietnam!

We also tried the massage service, which was professional and very relaxing. While it was pricier compared to other places, the quality and overall experience made it worth it.

Accommodation-wise, the family room was large, comfortable, and perfect for our needs. However, the deluxe room felt a bit small in comparison, so keep that in mind when booking.

Overall, it was a great stay, and we would definitely recommend this place, especially for its location and service. We also organised our airport pick up through the hotel which was very smooth too, with quick responses to ease our mind while we were in transit.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2024

AKIRA

The location is convenient for transportation and shopping. It faces the main street, which is also convenient. Most of the last years staff left in this summer, which was inconvenient, but the old staff have returned.
The layout of the reception has changed, which is a little inconvenient. Strangely, there are carp laid out at the entrance, but since it is not a biotope, I don't think they will last for many years.

Business Self

10/10

Exceptional

12 Dec 2024

Heather

Comfortable, relaxing stay

Fabulous stay, the hotel was beautiful and atmosphere very relaxing. The staff were very helpful and we were able to book a massage workshop in the spa whilst we were there, the workshop was excellent and included a massage as well. There is a discount for the spa if youre staying at the hotel. The breakfast was delicious and varied each day, there was also a cook to order menu. The bed was very comfy. My only complaint was that there were hairs left in the bathroom from the previous occupants.

Partner

10/10

Exceptional

09 Dec 2024

Jacob

Great for families!

Among the thousand choices you have for a hotel in the Old Quarter, you won't go wrong with this one. The location is fantastic, the rooms are private, clean, and big. We really enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

05 Dec 2024

Robert

Nice stay in Hanoi

Nice rooms. Good people. Excellent breakfast when you figure out there is a cook to order menu!!

Friends_and_family Friends

10/10

Exceptional

03 Dec 2024

Franklin

The property has definitely aged compared to the photos. The hotel could probably use some repairs or renovations but overall it wasn’t bad. The aged facility probably adds some Vietnam rustic feel to the place. Just my expectations were higher because of the photos. The room size was good for a family of 4 and the staff were excellent and so helpful. The hotel answered so many of my questions prior to arrival and helped book transportation and tours for us. The worker even walked us across the street one night to help make reservations at a restaurant and even recommended some local food spots for us. The breakfast at the hotel was also good and had omelettes and French toast made to order. Would definitely return.

Leisure Family_with_children

6/10

Pleasant

29 Nov 2024

Chin Seng

Room looks old and small. Pretty expensive compared to other similar hotel. Maybe because it's in a central area at Old Quarters. Receptionists are friendly and speak good English.

Friends_and_family Family

6/10

Pleasant

21 Nov 2024

Noriko

It will probably look nicer once the entrance construction is finished. I stayed there several nights, but unfortunately they never washed the cup and spoon. Breakfast had few choices. The staff were friendly and good, but overall the service was not worth the price.

Business Self

10/10

Exceptional

17 Nov 2024

John

11/10 customer service. Best service in any hotel during our Vietnam trip, even though the other 3 hotels we stayed in were 5 stars. Manager Fiona is very responsive and accommodating in helping us plan our stay.

Leisure Partner

8/10

Excellent

03 Nov 2024

Suffian

Walking distance to Hô Hoàn Kiêm lake & St Joseph Cathedral.

Business_and_leisure Partner

10/10

Exceptional

17 Oct 2024

kelli

Perfect stay

Great service, they have thought of everything. Location is spot on and easy walk to everything. We had the windowless room which was ok. Very low beds and small room but it did the job. Breakfast would be helpful if the food was labelled but highly recommend this hotel for a great stay and service. I would return :)

Friends_and_family Family

10/10

Exceptional

17 Oct 2024

anthony

Hotel wonderful old quarters so had character all staff extremely friendly and helpful even sang and delivered a birthday cake !! Good location.
But I misread the smaller print that’s said. Only internal window !! So actually no windows ro opens for daylight !!!! And a lot of blue decore
Not quite my color but rest was wonderful

Leisure Self