Name: Golden Silk Boutique
Address: Hang Gai, Hoan Kiem Dis., 109-111 11, Hanoi, 10000, VN

10/10

Exceptional

05 Apr 2026

Rachel

Wonderful staff! Thao the receptionist and Hung the Bellman, were exceptional! They went above and beyond with our bags and recommendations for transport and area tours. So thankful for amazing staff, like these 2, that made our stay wonderful!

Family_with_children

10/10

Exceptional

03 Apr 2026

Dando

Delicious breakfast

10/10

Exceptional

31 Mar 2026

Sarah

The rooftop bar is the best. And the bartender prides himself on making the best margarita ever. Been all over Mexico and this margarita tops most.

Partner

4/10

Poor

16 Mar 2026

Harris

Substandard is being kind. The cost of about $70 a night is similar to much nicer Old Quarter hotels. The room had a strong mildew smell and the water in the shower/bathtub had a brown tinge that didnt go away when the water ran for a few minutes. Firm bed, clean sheets. The part of the Old Quarter where it's located is noticeable sleazier than others.

Self

8/10

Excellent

08 Mar 2026

hong

We will be back every year.

Partner

10/10

Exceptional

04 Jan 2026

NHAT

Friendly staff

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

John

Polite and professional staff. Driver picked me up at the airport into the great job getting me to the hotel. The hotel itself is good, not great. A little worn down in places. The breakfast was outstanding

Self

8/10

Excellent

24 Dec 2025

Will Korman

The staff was wonderful

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Mai

We love our stay here , beautiful hotel and clean. Thao is wonderful receptionist, very helpful and friendly. We will come back again.

4/10

Poor

15 Nov 2025

Angel

This property is a two stars hotel trying to be five stars, and missing the mark rather badly. Bathrooms are in need of a serious update, the furniture in the rooms is just sad and worn, and the staff, while trying to be helpful, are just ill equipped. Booked the presidential suite, and it should be called the pauper suite. It smelled terribly, one bathroom had a leaky toilet that made it unusable, and decor was just generally run down. There was no trash can in the room, and the bedding smelled damp. Despite booking in advance, the room was not ready even after check-in time...I could go on, but just know to avoid this hotel!

Leisure Self

10/10

Exceptional

12 Nov 2025

Paul

I be arrived 4 hours before check-in and very tired from an overnight flight, Thao at reception was so kind and arranged for a room to be cleaned early. The staff were all very helpful and the room was ok, also good location.

10/10

Exceptional

05 Oct 2025

Sylvie

Très bon service, les employés sont dévoués et toujours souriants !

Leisure

10/10

Exceptional

03 May 2025

Bianca

Beautiful hotel, great room, good size. Breakfast wasn’t the best but there were still lots of food options.

Leisure Partner

10/10

Exceptional

12 Apr 2025

stephen

Absolutely amazing hotel and knowledgeable. Located just a stone throw away from the lively 'Old Quarter' area of central Hanoi. The staff are most helpful, as I booked the city moped tour and Halong Bay day trip through the hotel. The rooms are clean and spacious. My room was fully fitted out with amenities such as hair dryer and safe but most importantly, a large comfortable bed. It has a stunning bar on the ground floor and a sky top roof area. They also helped arrange transportation to and frow the airport. I throughly enjoyed my stay there. Can't fault the Hotel in anyway and I strongly can recommend them. Steve.

Family

8/10

Excellent

16 Mar 2025

Shirley

Golden Silk has a great location in the Old Quarter, close to shopping and tourist attractions like Train Street. The hotel staff was very helpful. There are some interesting eateries nearby, including Met across the Street and Banh Mi 25, which is about a 10-minute walk away.

Leisure Partner

8/10

Excellent

08 Mar 2025

David

Ideal for what we wanted

Helpful staff, clean and spacious room though no window. We stayed one night but slept well, nice and quiet at the back of the hotel, despite being in busy location. Breakfast was very good. Thanks!

Partner

6/10

Pleasant

16 Feb 2025

masami

Facilities and room are old and no window there in the room.

Leisure Friends

10/10

Exceptional

23 Jan 2025

Helen

Area very active good for doing things, but a little noise. Staff was amazingly helpful with contacts for passport stolen at airport.

Leisure Family

6/10

Pleasant

07 Oct 2024

Megan

I only had 1 night booked and im glad, this hotel was very conveniently located but lacked the accommodating nature of many other motels I've stayed at. It was a hassel for the staff to get me some water when i asked, The staff are very pushy when asking for a tip, one even told me it wasnt enough when i did tip him and after breakfast I walked up to my room to find a male staff member walking out of my room, when i asked him what he was doing he said he was checking if i had checked out (this was at 8am)

Leisure Friends

10/10

Exceptional

17 Jul 2024

hong

Good location and clean, very nice staff. Khoa, receptionist, was super friendly and helpful. This is our second stay and will come back for sure in the near future 😊

Business_and_leisure Family

6/10

Pleasant

25 May 2024

Wendy

Good location but service wasn't great

Leisure Friends

8/10

Excellent

11 Apr 2024

cliff

good value

Leisure Partner

10/10

Exceptional

17 Feb 2024

Tamela

We absolutely loved Golden Silk Boutique Hotel. It's located in such a great place near the old part of Ha Noi and the lake. The people were so welcoming and went out of their way to help all the time. The breakfast was soooo good. I highly recommend this place!

Leisure Friends

10/10

Exceptional

16 Feb 2024

David

Location is great, in the middle of the Old Quarter. Period decor is elegant. With breakfast buffet included, this is good value.

Leisure Family

10/10

Exceptional

10 Feb 2024

Lisa Mary

The staff were very helpful with translating when we had a taxi payment issue . They were always available to help with luggage etc especially when it was Tet for them .

Leisure Partner

6/10

Pleasant

27 Jan 2024

Alice

The hotel seems very old and in need of repairs. Our room had no windows. The shower faucet came off the walll when I tried to turn it on. That being said, the staff was very nice and friendly.

Leisure Friends

8/10

Excellent

26 Jan 2024

Warren

It's close to the weekend night market

6/10

Pleasant

11 Jan 2024

Roy Rene

Housekeeping was terrible. We checked into a dirty room. which too 2 requests to correct. .. some staff were very helpful, others not so much. Good location, but hotel is aging fast...

Leisure Family

10/10

Exceptional

30 Dec 2023

Harvey

More or less in the heart of the Old Quarter, so convenient for walking around.

Leisure Partner

10/10

Exceptional

26 Dec 2023

Harvey

Convenient location

Leisure Partner

10/10

Exceptional

01 Apr 2023

marc

Both homestay's where were very relaxing with great facilities and beds, and the hosts were fantastic. The hotel was great as well had everything and very comfortable.

Leisure Self

4/10

Poor

28 Mar 2023

Patrick

2 star property. Very old and worn, but located in a great spot. Cleaning staff were very noisy

Leisure Friends

10/10

Exceptional

08 Feb 2023

dennis

Excellent

8/10

Excellent

16 Jan 2023

Justin

It was a very convenient location near Kiem lake. The balcony overlooking the busy street was fun but didn't seem to loud when we had the door closed.

Leisure Partner

10/10

Exceptional

13 Jan 2023

david

Great location and very nice hotel, very helpful staff

Leisure Self

8/10

Excellent

08 Dec 2022

Jovian

Good location but wish it was a cleaner experience. Came back to the room one night to find trash (food packaging etc) on the floor and lumps of hair on the bed. As it was late, did not call for rectifications and simply avoided the dirty areas. Trash was cleared the next day.

Business Self

8/10

Excellent

19 Nov 2022

HENRY

Clean good and safety

Leisure Family

8/10

Excellent

25 Aug 2022

Nancy

The staff is very nice !!!

Business Family

10/10

Exceptional

19 Jul 2022

George

Our first check-in wasn't really good. Staff were not friendly, the room wasn't very nice... after 2 or 3 nights we went to Ha Long Bay... and after we booked another hotel... we received email from hotel and they informed us for upgrading the room.
When we back we met Emily (hotel manager) Emily is cuch nice lady, she was helpful and very friendly. She did apologise to us and upgrading our room, and we stayed only one night more... because we already had booked another hotel.
Before checked out we ask to buy a bath towels... Emily wasn't there and staff had to ask about... the answer was YES we can buy... and when we try to pay, the girls say, no need to pay... Emily said it be free for us... so we had nice benefit and souvenir from the hotel...thank you Emily!
P.S. If all staff were like Emily the hotel be perfect without any complaints, and we will stay for 10 nights as we booked. Hope they be better in the future.
Once again THANK YOU EMILY for every thing you did for us! ❤️

Leisure

8/10

Excellent

12 Feb 2020

Verified traveler

Great location in old town Hanoi. Walk out the door and leave the tranquil peace of the hotel for the chaos of busy Hanoi. We stayed 3 times over a 3 week holiday as we went out to other areas. The last time we upgraded to a street view room with balcony and loved that. Don't really like an inside room. Staff and service was excellent. Food was good.

Leisure Friends

8/10

Excellent

12 Feb 2020

ellen

In Hanoi

Very good service
Very good breakfast
Very good location

Friends_and_family Friends

10/10

Exceptional

09 Feb 2020

Chris

This is my 5th time staying there. It is a great location with friendly and helpful staff.

Leisure Family

10/10

Exceptional

14 Jan 2020

Verified traveler

Everyone is super nice. We’re on a busy road so it is a little unnerving to cross it, when we ordered a taxi the staff helped us cross the road to get to it.

Leisure Family

4/10

Poor

22 Oct 2019

Verified traveler

We stayed for three nights in two rooms (2 nights - 1 night cruise Ha Long Bay - 1 night). Our first stay was fine - the hotel is a little dated but clean and tidy. The reception on the TV is bad but that didn’t really bother us.

On our second stay, we arrived at reception at 5pm to be told there was a problem with one of our rooms and the hotel only had the presidential suite available for us. As we were three guests, we had booked a standard room and a luxury suite with twin beds. We were offered the Presidential suite and agreed to take a look at it - we went up and saw that two fold out beds had been placed into the room. As we were tired from our drive back from Ha Long Bay, we begrudgingly accepted. We enquires about a refund for one of our rooms, but we’re told that we were not getting a refund as the Presidential suite is bigger - totally missing the point of the fact that we had booked two rooms in order to have some privacy.

The Presidential suite is certainly not suitable for presidents. The AC is very loud and unresponsive - the room was freezing cold regardless of the temperature set. The fold out beds were uncomfortable and of a much lower standard than the other hotel beds. The shower only had one setting - scalding hot. And in the main living area, there were some LED lights that could not be switched off, making it very difficult to get to sleep.

Leisure Family

10/10

Exceptional

06 Oct 2019

Mark

Good hotel and very good location

Clean and well kept and the staff was great and I liked the hotel but their wifi was not so good which was important because I was there on business.

10/10

Exceptional

05 Jul 2019

Jeanie

This hotel absolutely exceeded our expectations. The room was a little small by American standards, but more than made up for it with the gorgeous decor and ammenities.The staff was exceptionally friendly and accommodating, helping us with tours, transportation and places to go that were within walking distance. The breakfast buffet had something for all tastes. If we go back to Hanoi again, we will definitely stay there.

Leisure Partner

2/10

Poor

21 Jun 2019

Tan

We have rented a bike on our very first day. First day we parked our bike at the hotel with no issues however upon parking on the second night, the hotel bellboy was rude that telling us they dont provide parking for guest and telling us he doesn't know anyrhing and refer us to the receptionist, the receptionist told us that we cant parked our bike and need to park s ok somewhere else, we then ask to speak to the hotel manager and he just give us a name card. I am disappointed with the service that the hotel provided and wont recommend friend to stay un this hotel in future.

Partner

8/10

Excellent

01 Jun 2019

Ronald

it close to everything good breakfast

Family

10/10

Exceptional

23 Apr 2019

Verified traveler

This is the 2nd time we have stayed at the Golden Silk, and we received an upgrade to the beautiful Presidential Suite, which is AMAZING ! When booking, the larger rooms are on the front, and the difference is price is well worth it.

Leisure Partner

8/10

Excellent

26 Feb 2019

Fern

The room was clean and the staff was really nice. Unfortunately I have an issue with a room without a window to the outside. The room did have a window but it was to the inside hallway providing no daylight whatsoever.

Leisure Partner

10/10

Exceptional

06 Dec 2018

Bruce

Well worth the stay

Great stay good food in the restaurant too. Cool area

Friends

10/10

Exceptional

17 Nov 2018

Verified traveler

Great location and facilities

The double room that I got was so spacious, clean and well designed for comfort. Best experience with the excellent staff and great location to shopping. What else can you ask for.

8/10

Excellent

12 Nov 2018

nyeohm

A good option for a 3-star hotel. The hotel room was nicely maintained. Its breakfast buffet was nice. Hotel is located strategically in the old quarters. Not much interactions from the hotel staffs though. Overall is good.

4/10

Poor

29 Oct 2018

Jennifer

GOOD LOCATION, CLEAN & COMFORTABLE ROOM AND DECENT BREAKFAST SERVED. ROOM SAVE IS NOT SAVE AFTERALL. DISHONEST STAFF.

8/10

Excellent

01 Oct 2018

Verified traveler

Everything was great, exept the food. Both the room service and the breakfeast could have been much better...

Friends

10/10

Exceptional

27 Sep 2018

Verified traveler

Like coming home

We arrived late at night after a long and uncomfortable bus trip from Sapa to be greeted at the bus by the doorman with a big smile and assistance our bags. Checking in at reception was a seamless experience with nothing too much trouble for them. We were welcomed and made feel like special and valued clients. Due to the late hour we decided to have room service the ordering was easy and the delivery very quick and again nothing was too much trouble.

Ms Lee the manager certainly knows how to bring the best out in her staff and has the time to make each guest feel as if they are the only guest in the hotel. We emailed prior to arrival to organise an airport transfer which Ms Lee arranged so we knew that every detail was taken care of and we had no worries. Her management style and the way she runs the Golden Silk Hotel should be de-rigour for all top hotels across the world.

We will certainly be coming back and will happy recommend the Golden Silk Hotel to any traveller wishing to have a truly special Hanoi experience.

8/10

Excellent

27 Sep 2018

Al

Nice hotel in the centre of the old quarter. Very easy to walk To the centre

10/10

Exceptional

14 Aug 2018

Ham Chang

Great service; strategic location !!

Great service especially front desk staff (the afternoon shift - I should have asked for his name)~~ I upgraded to the suite room &, it was cosy & clean..

6/10

Pleasant

02 Aug 2018

Sandra

Trip with friends to Hanoi

The hotel is well located in the Old Quarter. Lots of shops and restaurants around. Staff is friendly and helpful. The hotel is a little old and breakfast is only okay. Spa is extremely small, I chose not to use it. Overall an average experience. There are better places in Hanoi for the same price.

Friends

6/10

Pleasant

14 Jul 2018

craig

Good location

Golden silk hotel is a nice clean hotel in a very good location..small selection for breakfast but overall quite nice.. rooms are ok..very clean as is the hotel..cheap place to stay and overall an enjoyable place to stay..

8/10

Excellent

09 Jul 2018

Verified traveler

Good location

Good location, get a room with a window
Room had very little hot water in shower otherwise good value

8/10

Excellent

01 Jul 2018

robert

Good place for the price

Good...not great...but good in many areas. But certainly worth the price.

10/10

Exceptional

08 Jun 2018

Jamie

Lovely hotel. Amazing staff and the customer service is second to none. Thank you to all who helped us with our assistance needed to make our time so special. From the managers to the cleaners you’re all wonderful people and please continue to do an amazing job!

10/10

Exceptional

21 May 2018

Verified traveler

Excellent - central position, great staff, excellent facilities.

6/10

Pleasant

03 May 2018

Wai Ling

Beyond my expect

Receptionist are less smiling, location/breakfast is good. The room is smaller than 28.9 square meter not me expectation.

Friends

6/10

Pleasant

27 Apr 2018

Wai Ling

Room a bit small, hotel facilites shuld be no star

Receptionist have not much smiles, room is a bit. Location about o.4km distance toHoan Kiem Lake.
Breakfast is good

Friends

8/10

Excellent

26 Apr 2018

Verified traveler

Nice hotel reasonably priced.

Staff very pleasant and accommodating. Great location and for the price great room. Good location and breakfast very good.

Partner

8/10

Excellent

15 Apr 2018

Neo

Clean and quiet

I like the clean and quiet environment. Generally everything in the room is in good condition. We were allowed early check in at 11am as we arrived earlier.

8/10

Excellent

04 Apr 2018

Verified traveler

Nice Location ..near shopping places . Room is

Nice Location ..near shopping places . Room is Clean and not small

8/10

Excellent

29 Mar 2018

Gal

Great room in a great location

The bed and bath are amazing. The comfiest bed and bath I have ever come across in a hotel. Such a great location.

Staff aren’t very helpful and put in the minimum effort needed. The buffet coffee is so bad. So very bad.

8/10

Excellent

23 Mar 2018

Verified traveler

hotel staff are extremely helpful and respectful

Excellent staff, very helpful and kind. Hotel is clean and in a great location

8/10

Excellent

11 Mar 2018

Verified traveler

Nice hotel in Old Quarter

Well located, close to shops and restaurants. Small room with a window over the inside staircase. Friendly staff and delicious breakfast buffet with lots of variety.

6/10

Pleasant

02 Mar 2018

Verified traveler

Nice hotel but had to change rooms and bath tub had a crack in it only to get the same in the next room.

8/10

Excellent

26 Feb 2018

Verified traveler

Knowing the room had no window would have been good.

Partner

8/10

Excellent

25 Feb 2018

Verified traveler

Good stay

Overall nice hotel. It was clean and safe. The room is a bit small but was OK. The spa was great except the sauna. I got the most satisfactory massage in here! I will definitely come back.

8/10

Excellent

31 Jan 2018

K

Nice place, good access.

Stayed here twice and the staff was extremely kind and helpful. Rooms are good and I slept better here than I do at home. In the old town area of Hanoi, it's easy walking to Hoàn Kiếm Lake and a number of other sites of interest.

10/10

Exceptional

27 Jan 2018

Dr Thomas

Service simply golden.... and smooth as silk!

Amazing Stay. Not my first and definitely not my last.

8/10

Excellent

20 Jan 2018

Alvin

nice hotel within the old city

Nice and clean hotel within the old city. It is within walking distance to the lake where. We enjoy our stay.

8/10

Excellent

05 Dec 2017

Ling

Room a bit small but clean, location is great!

4/10

Poor

18 Nov 2017

Chris

Nice hotel - pity about the rude, abrupt staff

I spent 3 nights recently at this hotel in Hanoi. The hotel itself is very nice. The decor and the rooms are lovely and well appointed. Breakfast was also very nice. However don't to to the Rooftop Bar - what a disappointment. I was really looking forward to seeing the advertised Old Quarter skyline. We made our way up to the bar at 6pm, - the advertised opening time - but it was not open. We had to wait about 15 minutes for someone to turn up to open up. it was very disappointing to be let into a small, smelly, almost seedy type bar - the carpet was filthy and stained. We took one look and left immediatley, and headed off to another rooftop bar close by.
I travelled for 3 weeks in SE Asia and stayed in numerous hotels, so I was used to the overwhelming friendliness, smiles and courtesy that is found everywhere in this lovely region. Don't expect it from the sour, abrupt almost rude staff at this hotel. They totally spoilt the entire stay there. Very underwhelming is probably the nicest I can say.
Won't be going back there.

10/10

Exceptional

08 Nov 2017

Frankie

nice central position

Lovely hotel, courteous staff and clean rooms. Close to shops, markets and Cathedral.

8/10

Excellent

19 Sep 2017

Amelia

Holiday with spouse

Overall, the stay was present. The staff was very helpful and we manage to book a tour last minute. As our room had a balcony and it was facing the street, have to bear with the \"honking\" sound throughout the night. If you are a light sleeper, forget about this room. It was ok for us since we wanted window and natural light. The toilet was infested with fruit flies, even after killing a batch of them, they miraculously appear again the 2nd day. Spotted a lizard in the room which freak me out.

Partner

10/10

Exceptional

17 Sep 2017

Emilio

Really nice stay

Everything was good no complaints except for poor wifi

8/10

Excellent

13 Sep 2017

Shannon

Nice hotel in old quarter

Lovely place to stay. Close to all the markets in hanoi

10/10

Exceptional

02 Sep 2017

Leigh

Great Hotel in the Old Quarter

Had a wonderful stay at the Golden Silk. The hotel is right in the Old Quarter and is easy walking distance to the lake and the night market. The staff were so great in organising our trip to Halong Bay and looking after our belongings until we returned. We had an early start on our last day in Hanoi and some boxed breakfasts were organised us for us to take as we left before the restaurant was open for breakfast.

8/10

Excellent

28 Aug 2017

Verified traveler

An excellent hotel in a perfect location for exploring the nearby area.

10/10

Exceptional

11 Jul 2017

Santaya

This place is really good. Good services, good staff, good food, good location. Just love it!!

Family

10/10

Exceptional

07 Jul 2017

Gary

Lovely stay

Very nice place to stay very central we will recommend it to our friends

Partner

8/10

Excellent

15 May 2017

Verified traveler

Nice room.
Staff a bit unengaging. not negative, just reserved.

8/10

Excellent

08 May 2017

Dick

Well situated well priced hotel

Overall a good place to stay in a good location. Breakfast's good and a nice little bar too boot.
Staff generally helpful and efficient although some were more interested in their phones! Room 904 was plenty big enough with nice bathroom.

Partner

10/10

Exceptional

07 May 2017

Jose

Great location

Room was nice and clean. Staff were super friendly and breakfast was excellent.

10/10

Exceptional

23 Apr 2017

Verified traveler

Good location in Hanoi's Old Quarter, comfortable.

Friendly staff, good room, elevator in the hotel, breakfast is fine.

6/10

Pleasant

16 Apr 2017

Verified traveler

My boyfriend's birthday

We were waiting for driver of the hotel for 1 hour at the airport.
We didn't have enough time that's why we were upset.

I requested to special cake for my boyfriend's birthday.
I told them before I wanna make him surprise.
But receptionist asked to me about cake in front of my boyfriend.

I told them that if it gets to 12am, please bring it our room.
But they brought it 5.30am.
Of course we were asleep.
My boyfriend wear nothing but a underwear.
It was quite funny story though.
We had plan all day so we didn't eat it.

8/10

Excellent

10 Apr 2017

Diane

Nice hotel. Walking distance to amenities and Old Quarter.
Good breakfast, helpful staff.

6/10

Pleasant

22 Mar 2017

Sharita

Central location, but okay only

Thankfully we stayed here for only a day. The hotel is great if you're looking a centrally located one, but that's all that works for it.

Check-in took far too long, and while we were upgraded to a larger room, there was much lacking. The airconditioning did not work and even worse, the smell of vomit permeated the room.

The bathroom was okay but I would say the blinds are just plain illogical as they block the door, which makes coming in and out quite a chore.

Overall, an okay stay but if budget isn't that much of an issue and it's a long stay, I'd skip this one.

6/10

Pleasant

02 Mar 2017

Verified traveler

Hotel is in a noisy area

Even on the 8th floor my room was very noisy. Staff were accommodating and friendly.

6/10

Pleasant

25 Feb 2017

Vanessa

Great location in old quarter

Nice hotel but a bit tired. The staff are friendly and helpful and the breakfast was fresh with a lot to choose from. The room had everything you need with a very big and comfortable bed although a window would've been nice.

10/10

Exceptional

23 Jan 2017

Verified traveler

Upgraded to the Presidential Suite!

Booked a luxury suite and were upgraded, great surprise on our honeymoon!

8/10

Excellent

18 Jan 2017

Mayya

Good one!

Good location, clean rooms, even if its not great, its way nicer thn most of the hotels in this location!

8/10

Excellent

15 Jan 2017

frank

Nice hotel with good location.

Bathroom and shower condition needs improvement.
Great location near the walking trail by the lake and local shops
Great selection for complimentary breakfast