Name: Golden Moon Suite Hotel
Address: 12A Hang Manh, Hoan Kiem, Hanoi, Vietnam, Hanoi, 0000, VN

10/10

Exceptional

18 May 2026

Arlene

The basics - the room was clean, the bed was fine, the shower had both pressure and hot water. The shower door leaked so I had some puddling on the bath floor.
The service - outstanding! I used the hotel's airport transfer and was greeted at the end of the alley and escorted to the door. Inside I checked in and was served tea and fruit while l waited 10 minutes for my room to be ready. (I arrived st noon and check in was at 2.)

Since I had a 7 am tour the next morning, the usual 6:45 breakfast didn’t work. The chef started breakfast with great vegan options at 6:30 so I could eat first. I was blown away!

Is the property dated? Yes. Is there defferred maintenance? Yes. It just didn't matter. I felt so genuinely taken care of!

Self

10/10

Exceptional

19 Dec 2025

Anna Marie

The staff is really helpful and friendly

Leisure Family

10/10

Exceptional

20 Nov 2025

Gregory

Very courteous, helped organize shuttles to and from the airport. Lots of great suggestions in town, and even a discount at a good spa.

Leisure Partner

6/10

Pleasant

12 Nov 2025

Norman

The best feature is the location in the Old Quarter. Rooms are small and older but they do have a nice breakfast in the morning.

Leisure Self

10/10

Exceptional

13 Jan 2025

Jeremy

Staff put in extra effort to pack lunch one day which was heart warming hospitality and says how nice this place was.

Leisure Friends

10/10

Exceptional

23 Nov 2024

AIDAN

The staff were very helpful.

Leisure Self

10/10

Exceptional

27 Jun 2024

Danielle

Hotel well located. Staff was extremely welcoming, friendly and helpful. Nice breakfast. You cannot ask for more for the price.

Leisure Partner

10/10

Exceptional

23 Jan 2024

David

Excellent, clean hotel in Hanoi close to many of the sites. Staff was very enthusiastic and welcoming. Would stay again.

Leisure Self

10/10

Exceptional

07 Nov 2023

Clark

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Leisure Self

10/10

Exceptional

30 Jun 2023

Veasna

Great customer service from all the staff members. Great location and several dining options. Best part, you can book all your tours at the hotel. I will definitely stay there again.

Leisure Family

10/10

Exceptional

15 May 2023

David

Staff were fantastic

10/10

Exceptional

03 Apr 2023

Richard

Loved the location and the staff were very helpful at all times

Leisure Self

10/10

Exceptional

12 Mar 2023

Noel

Lily was incredibly helpful before our trip, helping us to arrange taxis for pick-up and drop-off at the airport, as well as a day trip to Ha Long Bay.

Leisure Partner

10/10

Exceptional

24 Feb 2023

Rachel

Amazing Hotel in the heart of Ha Noi

We loved our stay at the Golden Moon! It’s in a great location within walking distance to practically anything we wanted. Lily was amazing and helped us book a trip to Ha Long Bay, as well as provide airport accommodation. Everyone we interacted with was extremely kind and helpful. We will definitely stay again if we return!

Partner

6/10

Pleasant

22 Feb 2023

Amyn

Normal

Business_and_leisure Friends

10/10

Exceptional

08 Jan 2023

David

Friendly staff, great location in the heart of the city
Excellent pho for breakfast on their rooftop
Not the ritz but incredible money for value
Would stay again

Leisure Partner

10/10

Exceptional

09 Jan 2020

Steven

Overall a very enjoyable stay

Had a great stay here, nice clean hotel. Staff really friendly and very helpful. Breakfast good also. I will go back to this hotel if ever I get the chance to visit Hanoi again. :)

Partner

8/10

Excellent

06 Jan 2020

Zo Ann

Book now and enjoy your stay, close to the lake

Front desk staff SoLong was so very helpful nd had a great memory. She would remember what time you were to be picked up and where you were going. She was able to track down a phone number and male calls for us when we were missing the info on our booking. Elevator is great when you have luggage, easy to get around from this location

Friends_and_family Friends

8/10

Excellent

24 Sep 2019

Lee

Front desk is friendly n helpful, room is comfy to stay. Perhaps the negative side maybe is the breakfast with little choices.

2/10

Poor

20 Sep 2019

Marie

Moldy

Staff was okay. Room had mold growing on walls. When I complained staff offered me some tea. I chose the balcony room as reccomended by lonely planet but view was just okay and showed the alley below. Also shower was not hot.

Self

10/10

Exceptional

07 Aug 2019

Chane

We had a wonderful time. The staff is friendly and helpful. The location is perfect, close to the lake and all the tourists attractions. The room was spacious. I would highly recommend this hotel.

Friends

10/10

Exceptional

12 Jun 2019

Eva

Cute hotel in a great location!

I enjoyed staying here! The room was super clean and comfortable. The breakfast was a buffet plus a made to order entree - both pretty good. The staff are at the reception 24/7 which was helpful for our 4am check out. The hotel is in a cute alleyway surrounded by a bunch of restaurants and a 10 minute walk from the lake and bustling streets. Would recommend!

Partner

10/10

Exceptional

18 May 2019

Verified traveler

I love the people here. They are kind, helpful, compassionate, and always smiling :). This is my second time here in Hanoi and I always book at Golden Moon so I can see my sister Lily, brother Chang, Son and his wife, the Awesome Chef on the 7th floor. I miss you all dearly and will see you again. Everyone please come and see for yourself :)

Business_and_leisure Self

10/10

Exceptional

08 May 2019

Yiing Yiing

Strategic located hotel with affordable price

+ strategic location
+ nearby has many eatery
+ great hospitality
+ clean and value for money

- pillow too soft (personal thought)
- too small area for breakfast

Family

10/10

Exceptional

27 Apr 2019

Verified traveler

Great service and location

Great Service. Very nice people.

Family

10/10

Exceptional

26 Mar 2019

Verified traveler

Clean room, nice place to find and not far from tourist place

Leisure Self

10/10

Exceptional

16 Mar 2019

Liz

Heavenly moon

I wish I had stayed at this hotel for the whole of my trip. It is a lovely hotel with helpful friendly staff A place of peace in the chaos of Hanoi!!

Family

10/10

Exceptional

12 Feb 2019

Verified traveler

Location was good, staff and Lilly were eccellent.

Friends_and_family Pet

10/10

Exceptional

09 Oct 2018

Lyndall

Great location and value for money

The staff here were super kind and attentive. We had a big comfortable room which was spotlessly clean. The neighbourhood had all the charm of the old quarter without the madness of the main tourist area. Breakfast was good and the view over the city from the rooftop was great.

Partner

10/10

Exceptional

18 Sep 2018

Verified traveler

Good location.
Lots if restaurants around hotel.
Hotel staff friendly n helpful.

8/10

Excellent

10 Apr 2018

Jason

Excellent Location. Good Value.

Good and Clean Room, Fantastic Staff, Great Location, Nice Breakfast. Would be Perfect with a little sound proofing in rooms. Will stay again.

10/10

Exceptional

08 Apr 2018

Ahchee

Golden moon Hanoi

What a great hotel. Staff are super friendly and rooms are good. Beds are comfortable and the breakfast were fantastic. Great hotel and I would recommend

8/10

Excellent

02 Apr 2018

Heather

Pleasant stay

Small Hotel, minutes walk from casual and high end dining. Bed was comfortable, we had a suite which had a queen and single bed. Breakfast room only has four tables so probably not suitable for big groups.
Staff were very helpful with the limited English that some had.

Partner

10/10

Exceptional

18 Mar 2018

stephen

Lovely staff and

Lovely staff that knew about really remembered what was going on with us mostly me dying from heat exhaustion and a cold and anticipating our needs! Even my bf was impressed with everyone here. I also enjoyed the pho and fruit every morning.

Partner

10/10

Exceptional

10 Jan 2018

Tian Fu

Great room

Great room, great service. The bathroom was covered with glass, good for romantic couples. There are shades too so it's fine if you are not couple.

The receptionist knows English and even some basic Chinese. Met the owner of the hotel, he was friendly and polite.

Great bed, good TV and writing table provided. Complimentary G7 coffee and bottled water are provided too. The door was slightly hard to close but that's alright. Our sleep was good, not much noise.

Location is good too, around 10 to 15 minutes walk to Hoan Kiem Lake. The Bun Cha downstairs was nice too. Lot's of food around.

However, one small downside was that the transport of the hotel sent us to the wrong airport (we were flying domestic but the driver sent us to the international airport). We were so shocked to find that we were at the wrong airport with tight schedule. Had to take another taxi to the domestic airport. Probably just a miscommunication between the hotel and the driver. Do take note that domestic and international airport is different if you are flying at Hanoi airport.

Family

10/10

Exceptional

11 Dec 2017

Vinh

Hidden treasure!

The hotel is normally not front loaded in most searches but it's really a good find!. When you first arrive, they surprise you with a welcome drink, serving of fruits and chilled towels. Such a pleasant experience. Room looked just like in the photos. Chambermaid diligently iron the bed sheets, clean up the room. Toilet is clean, bright and fresh looking. Breakfast spread is wide-ranging. You get to choose 2 items and there is a buffet spread of bread, fruits, yohgurt, cooked items and drinks..

10/10

Exceptional

07 Dec 2017

Nick

Great Location and staff

My OH and I stayed 1-6 December. The location is in the heart of the old quarter, a 5 min walk from the water puppets and lots of nightlife. Like most hotels in the area is quite small but what it lacks in size it makes up for with the most lovely, friendly and helpful staff. Miss Lily and all the other people who work there seem to do whatever they can to make your stay an enjoyable one. A great choice of breakfast as well. They also arrange trips, we did The Bai Dinh and Tran Ahn visit, a great day out. I would recommend to all who want to stay in Hanoi.

10/10

Exceptional

02 Dec 2017

paula

Old Quarter Delight

Great location in the old quarter, easy walking to most areas. Plenty of restaurants, spa’s, markets on immediate street. Advantage of an in-house travel agency to assist with all bookings. Breakfast on top floor with a view of the city. Plenty of good options and large assortment of fruits and pastry etc.

Partner

10/10

Exceptional

28 Nov 2017

paula

Great Old Quarter Hotel

Great location with a fantastic Bun Cha restaurant across the street. Just few minutes from night market and the lake. Breakfast had lots of choices and was very delicious.

Partner

10/10

Exceptional

11 Nov 2017

Ian

Small friendly hotel in central position

This is a small independent hotel in a central location in the old quarter, run by staff who are friendly and helpful. The common areas like the stairway ( there is a lift also) need a bit of decoration but my room was clean and pleasant with a modern shower room. They serve a good breakfast on the top floor with views over the city. I have no complaints at all given that this is not a luxury priced hotel.

10/10

Exceptional

31 Oct 2017

YU MENG

Nice and value for money

conveniently located within old quarter, walking distance to Dong Xuan Market, clean room, nice ambiance for roof top breakfast, friendly and helpful staffs.

10/10

Exceptional

02 Oct 2017

Nick

1 Night Stay

we stayed for 1 night. we were picked up from the airport on time and it was a smooth ride going to the hotel. we checked in late but there was no hassle. the room was clean, bed comfortable and the location is convenient. breakfast choices were sufficient. we'll stay here again, if given the chance. value for money! overall, highly recommended!

Partner

10/10

Exceptional

11 Sep 2017

Bipin

Great boutique hotel in Hanoi

Great stay at this small boutique hotel. Great service from the most helpful staff. Really enjoyed my time here and had a comfortable stay. The bed was so soft and welcoming after walking the streets of Hanoi. The location is excellent being walking distant of most attractions.

10/10

Exceptional

14 Aug 2017

Bienvenido Jr

The staff was really helpful and friendly. Also was very flexible in terms of keeping the room and an hour extension for check out. Ms. Lily and the other guys in the front desk made me feel warmly accepted in their hotel.

10/10

Exceptional

05 Aug 2017

Ben J

awesome experience

they were so helpful, bought bus tickets for me, they were so nice to me and my family the entire time. It's cheap and the rooms were good. Strong air conditioner, fast WiFi speed, comfortable bed.

Family

10/10

Exceptional

26 Jul 2017

Eric

Very nice place in the heart of Hanoi. The staff is very thoughtful and the breakfast is excellent.

8/10

Excellent

21 Jul 2017

Ellie

Lovely staff

The staff at this hotel (evening staff especially) are super helpful. They helped me with getting transport from the airport, booking a Ha Long Bay cruise, same day laundry service (very affordable!) and printing documents.

10/10

Exceptional

16 Jun 2017

Saehun Park

Very nice hotel with friendly and helpful staff

Perfect stay in Hanoi for 2 days

6/10

Pleasant

06 Jun 2017

Verified traveler

Disappointed

The staff are excellent and the hotel is in a great location. If you are on a budget and don't plan to spend much time in your room, it's fine. However, the cleanliness didn't quite meet my expectations. There were ants on the walls and stains on the towels. I'd personally spend a little more for a more comfortable room.

Partner

10/10

Exceptional

02 Jun 2017

Yakir

Amazing hotel in great location

We had amazing time in this hotel. The hotel has very clean and modern rooms. The staff of the hotel are very helpful and kind, always want to make sure that we'll enjoy our stay at the hotel. The hotel located in great location - just walking distance to the lake and the old quarter.
Bottom line - I'm highly recommend this hotel.

Partner

10/10

Exceptional

18 May 2017

nz travellers

Little Gem

good stay. very good customer service. an issue with a trip booked via hotel was rectified professionally. friendly team. great location. thanks guys.

10/10

Exceptional

17 May 2017

Alicia

Great value for money

Hotel is centrally located in the old quarter it is within walikng distance of lots of shopping and restaurants and not too far form the lake and night market. Breakfast is served each morning on the roof, so you have a good breakfast with a view. The staff are very helpful and friendly, the help us book the rest of our trip in Vietnam, great service.

8/10

Excellent

12 May 2017

Verified traveler

Well located in old quarter

Really good location in old quarter. Budget hotel & you get what you pay for. Really funky little dining area overlooking surroundings from the 7th floor. Nice breakfast & the best eggs to order ( especially the omelette) I have had in 5 weeks. Lovely, friendly, helpful staff who do a great job for a little place

10/10

Exceptional

06 May 2017

Ben

Fantastic little hotel in the Old Quarter

This hotel made our experience of Hanoi pleasant. Although my partner and I disliked Hanoi compared to the other parts of Vietnam we had visited, this hotel was a saving grace. We were first greeted by very friendly and polite staff who had produced a birthday cake for my partner who had mentioned a few months before when booking that it was her birthday. This was totally unexpected and a wonderful surprise on our arrival. The receptionist gave us a useful map of all of the key locations in Hanoi and advised us of the best places to visit.

6/10

Pleasant

18 Apr 2017

Verified traveler

Noisy Room

A room is small but it was clean. AC was noisy, fridge was noisy, ventilation inside a bath was really noisy. Wifi not stable inside a room. Early morning could hear the scooter/motobike honking noisy sound from outside.

10/10

Exceptional

13 Apr 2017

MK

Great experience!

Hotel was located in an alley but the staff greeted us from the main road. We were given welcome drinks and check in was smooth. Although room was a little small, it is clean and tidy. The staff including the waitress who served us breakfast were polite and friendly. We booked our Halong Bay and Tam Coc tour through the hotel as well. Location of the hotel is excellent. Generally a pleasant trip.

10/10

Exceptional

10 Apr 2017

Shlomi

Great stuff, very good value for money

The location of this hotel is perfect, in a quite alley right in the center of the old quarter, close to everything. The stuff were so nice and helpful, doing their best to give you a good experience. The room is a bit small, but has everything one needs. It is clean, the bed is comfortable, WiFi and air-conditioner work very good. The breakfast was also delicious.

Partner

8/10

Excellent

25 Mar 2017

Verified traveler

Awesome room! Wonderful and friendly staff that made our stay comfortable and enjoyable!

Partner

10/10

Exceptional

03 Feb 2017

Skell

Excellent hotel.

We had a lovely stay at this excellent hotel and will happily use it again in the future. The staff are so friendly and cannot do enough to help you. It is situated down a quiet street about 5-10 minutes walk to the lake. 😄

10/10

Exceptional

24 Jan 2017

Simon & Alison

A lovely hotel in the old quater of Hanoi.

We stayed three hights in this lovely hotel in the old quarter of Hanoi. The facilities were great and in particular the staff were very welcoming and friendly. A very central location with great views across the rooftops from the 7th floor breakfast terrace.

10/10

Exceptional

09 Jan 2017

Brent

Perfect location in the cultural center of Hanoi

Extraordinary service and care.

Partner

10/10

Exceptional

04 Jan 2017

Jesse

Small room, fine hotel and location

There are hundreds of this sort of small hotel in the old city, and we were happy with this choice. The room was high quality, though small, and weirdly the bathroom is separated from the rest of the room with a glass wall. (Thankfully there is a blind you can lower.) Abundant hot water, pretty good rooftop breakfast (try the French toast), and really friendly lobby staff who helped us find good food and massage. Very fair price for taxi to and from the airport, non-ripoff laundry service, overall a very good deal.

Partner

8/10

Excellent

31 Dec 2016

Dario

well priced great location hotel

Well priced. Close to the action but still quite. Would definitely stay here again

Family

8/10

Excellent

17 Nov 2016

Victor

Great Locatiom, Great Staff and Great Value

We arrived in Hanoi as our first stop in Vietnam. There was so many unknowns and concerns about traveling to an unfamiliar destination. The first is usually accommodations.

While this is not a hotel that is typical in terms of western hotels, this was very typical of hotels in Vietnam.

The hotel was smaller than it seemed in the pictures, but that was of no concern. We were warmly greeted. with our arrival being so early, our rooms weren't quite ready, but they were able to accommodate us with one room.

The staff were always so kind and friendly. The free breakfast was wonderful, a nice selection of fresh fruit and a small made-to-order menu was great after having a nice bowl of pho! The top floor solarium served as the dining area and made for a nice escape in the morning.

The alleyway of the hotel was an amazing chameleon which went from a fresh meat market in the morning to fruit and vegetables in the afternoon to a dark quiet alley at night. Very interesting.

Location was perfect for walking and exploring the Old Quarter. So much fun to adventure!

6/10

Pleasant

14 Nov 2016

Verified traveler

Ok hotel for price paid

Some minor faults
No safe instructions
Light in room with faulty wiring
Leg from table came away when we entered room

10/10

Exceptional

22 Oct 2016

Verified traveler

Clean, comfortable hotel in a great location. Staff are very helpful and the daily breakfast was a delight.

6/10

Pleasant

17 Oct 2016

Amy

Nice Hotel in Good Location

Good location, easy to walk around the old quarter and lots of good places to eat close by. The staff were very friendly and helpful. The daily breakfast wasn't the best we had in Vietnam, but it was okay. The hotel itself seems really small, especially the breakfast room, but the actual rooms were a decent size and very well presented. The only thing this hotel is missing is somewhere to have a drink or any food other than breakfast.

10/10

Exceptional

06 Oct 2016

Verified traveler

Great hotel with friendly staff, very accommodating and helpful. Held our luggage for 2 days and made calls on our behalf

8/10

Excellent

22 Sep 2016

Xiaoping

Staying in Golden Moon Suite

The overall experience in the hotel is positive. We enjoyed the location very much, having a walking distance to the lake and make sightseeing spot. Great choices of restaurants arround the corner but still relatively quieter than the street upward to the Hoan Kiem like, e.g. Ma May street.

Family

10/10

Exceptional

21 Sep 2016

Judy

Warm welcome and good service

This is a small guesthouse run with real warmth and enthusiasm. The staff really couldn't do more to please us and we felt so welcome. The facilities are simple but everything works and the location is very central to the old Quarter of Hanoi. Our room was small but ok for a short stay. The breakfast is well prepared with good variety and served with charm.

10/10

Exceptional

27 Aug 2016

Shona & Pierre

Wonderful Stay

A lovely hotel in the middle of Hanoi's Old Quarter, a short walk to the lake, we walked to most historical/tourist attractions from here. Outside - a plethora of shops and restaurants mingling with the everyday life of Hanoi that spills out on to its streets and lanes, inside the hotel is lovely and quiet. Our standard room was lovely - aircon, a big bed with nice linen, lighting choices, complimentary water, room to relax and a beautiful glass walled bathroom (a nifty blind ensured bathroom privacy) with a raindrop or hand held shower with piping hot water. The staff could not do enough for us - a cool drink and fruit during check in, they carried our bags to and from our room/the lift, daily breakfast was excellent. They arranged well priced taxis for us at no extra cost/gave drivers instructions if needed, if we stayed longer we would have done a tour or two from their tour desk. We will return, we felt happy and refreshed here.

8/10

Excellent

26 Aug 2016

Emily

Great staff make this hotel special

We were so warmly welcomed at Golden Moon and the staff went above and beyond to make sure we were comfortable. They were quick to tell us the best places in the area for food and places to visit.

Our room was nice, as expected, though the air conditioner wasn't as cold as others in previous hotels we stayed in. It was a bit warm in the room at night, and we had a few issues with hot water, but these were minor problems.

I would recommend this hotel for its great location and caring staff.

10/10

Exceptional

16 Aug 2016

Maff

Would recommend

Great location; staff could not do enough for us. Bun Cha down the road has delicious food and we did not get ill.

8/10

Excellent

30 Jul 2016

Antonio

Excellent location

Good value in Hanoi with good service and a superb location.

10/10

Exceptional

24 Jun 2016

Anna

Unbelievably helpful :)

We only stayed one night but the service was second to none. After an early flight to Hanoi, we were allowed to store our luggage and check in to our room several hours early. The room was modern and comfortable. Jay booked our overnight tour to Halong Bay the following day which was great. On our return, we were able to store our luggage there again while we went out for dinner, he then made his office available for us to await our overnight bus to Hue (which he also booked for us at no commission). I highly recommend this hotel for anyone staying in Hanoi and I will def be back next time :)