Hanoi Exclusive Hotel

Vietnam , Hanoi and North
Hanoi, Hang Dieu, 40 10 1
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50 reviews shown

10/10

Exceptional

25 Dec 2025

Michael

Great place, service excellent and very friendly.

Family

10/10

Exceptional

18 Dec 2025

Ethel

We had the opportunity to stay in Hanoi at the end of November, and we stayed at the Hanoi exclusive hotel. We booked the executive room with the City view. The location of this hotel is ideal. It has many stores and restaurants around. The room size was perfect for our needs and we had a balcony where we could enjoy the view of the neighborhood. The room had basic amenities such as water, coffee, toothbrush, toothpaste, body, wash, and shampoo. Exactly what we needed. The staff was very hospitable and professional. The receptionist, Lien, was very kind and very helpful. I recommend this hotel fully. Thank you

Leisure Partner

10/10

Exceptional

12 Dec 2025

Dennis J

Excellent location! Staff were very friendly and helpful. Ms Lien provided spot on recommendations and efficient booking of tours and transportation. Rooms were clean, comfortable, and the breakfast buffet was outstanding. Would highly recommend this hotel.

Leisure Family

10/10

Exceptional

04 Dec 2025

Samuel

Great location, service, all the staff are very friendly if I was in Hanoi again I wouldn’t hesitate to stay in the future

Leisure Partner

10/10

Exceptional

01 Dec 2025

Arun

Excellent service

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Aditya

The location is superb. Right at the market and its very convenient.

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Davina

Lien and Binh were excellent! Lien made our stay very comfortable and assisted with tours and local attractions. She made our stay memorable.

Leisure Family

10/10

Exceptional

11 Aug 2025

Gina

Slow internet Facility needs a lot of improvement

Leisure Family

10/10

Exceptional

07 Aug 2025

Verified traveler

Convenient location and attentive service

Good breakfast options that is freshly prepared, comfortable beds enough hangers and hooks around the room, good internet access and most of all attentive service .

Convenient location with a lot of food options within walking distance . Will come back to stay after Sapa trip !

Friends_and_family Family

10/10

Exceptional

05 May 2025

Kristina

I chose a room with an interior window because I knew I would not be spending much time in it, if you are going to be in the room, you may want to choose one with a view. The location is perfect for exploring the old quarter and accessing excursions. The property is very clean and the staff is friendly and open to providing any assistance you may need.

10/10

Exceptional

02 May 2025

Taylor

Really nice staff & location is awesome.

8/10

Excellent

22 Apr 2025

Josephine

Good size and great location

Good size room, really friendly staff and nice breakfast. The bathroom was small and some mould. Great location walking distance everywhere. We didnt end up using the balcony as the air quality was very poor

Partner

10/10

Exceptional

02 Mar 2025

Mariano

Awesome experience in Hanoi, the hotel is super well located, amazing staff, delicious breakfast. Will be back.

Leisure Family

10/10

Exceptional

16 Feb 2025

Martin

Great location in the old town part of Hanoi. Excellent value and really friendly staff. Rooms on the road side are noisy but the double glazing stops the noise, I slept well

10/10

Exceptional

10 Feb 2025

Oscar

The hotel was in a very good location, walking distance to wherever you wanted to go and see all attractions. If I were to go back this would definitely be the place to stay

Leisure Family

10/10

Exceptional

08 Feb 2025

Andrew

Everyone here was amazingly nice and courteous. I arrived very late at night and they were very accommodating to my needs. The breakfast was filling and quick. Great location in the center of the action but my room was quiet enough so I had no trouble sleeping. Thanks!

Leisure Self

10/10

Exceptional

30 Jan 2025

Meghan

This hotel is right in the middle of everything. Train Street is only a two minute walk, restaurants, and anything else you want.

10/10

Exceptional

29 Jan 2025

Suzanne

Located in the heart of Old Quarter Hanoi. We were in walking distance to everything we wanted to explore. The staff were very kind and helpful with booking rides and tours for us. Breakfast option available as well, good selection. We booked the suite with the patio overlooking the city. Great views!

Leisure Partner

10/10

Exceptional

05 Jan 2025

Kareena

Great location. Very close walking distance to train street, the lake and night markets with a huge range of places to eat and drink. The staff were very friendly and helpful. Special shout out to Binh and the lady at the desk whose name I have sadly forgotten but who speaks excellent English.

Leisure Family

8/10

Excellent

31 Dec 2024

Saad

Nice hotel i little bit expensive for what it is but great, the guy at the reception is very kind

Leisure Self

8/10

Excellent

30 Dec 2024

Clara

Good Location!

It was a lovely stay at the hotel. Location is superb, right at the heart of old quarter. We walked to everywhere and no need to take Grab. The front desk staff is very helpful and friendly. Breakfast is delicious. We enjoyed the stay!

Friends_and_family Family

8/10

Excellent

30 Dec 2024

Verified traveler

Lovely helpful staff, great breakfast

The staff (especially Binh) were so lovely and helpful with anything that we needed. The breakfast was delicious, fresh fruit and a hot menu with lots of variety. While beds were comfortable, the room and bathroom was a little dated/tired with some brown (mould?) spots in the corners of the shower and bathroom. Location was perfect though, so close to train street and good food everywhere nearby!

Partner

8/10

Excellent

15 Dec 2024

Wing Kit

Nice staff, super friendly and helpful

Leisure Family_with_children

10/10

Exceptional

09 Dec 2024

Douglas

Great and accomodating staff !

10/10

Exceptional

07 Dec 2024

Janice Doreen

The staff go above and beyond! It is a very convenient location, close to everything. The bed and pillows were comfy. We would definitely stay here again. We had breakfast every morning here. You could order off of the menu and there was a buffet of toast and lots of fresh fruit. Very clean.

Leisure

10/10

Exceptional

21 Nov 2024

Ana Belen

Bun, staff of the hotel is friendly; courteous and very helpful. The hotel is centrally located and close to shopping; railroad. Almost everything is walkable. The bathroom needs some cleaning especially the tile grouts. Otherwise, acceptable for the price we paid.

Leisure Family

2/10

Poor

10 Sep 2024

Patricia Eugenia Alvarez de

We could no go due to incompetent Batik staff member at Kuala Lumpur airport. I have asked for refund to Expedia without success. Hotel is not willing to refund me for the failed trip.

10/10

Exceptional

25 Aug 2024

arun

The hotel is located in a very convenient location. There are some awesome authentic Vietnamese restaurants within 5 minutes from the hotel and there is a Starbucks just round the corner. But the standout thing was the service. Everyone speaks decent English and is super polite.

10/10

Exceptional

21 Jul 2024

Andrew

This was a great central place to stay and explore Hanoi Old Quarter. Super friendly and helpful service with a 24/7 concierge desk. Would definitely stay at again.

10/10

Exceptional

13 Jul 2024

Brad

Great location, cold A/C and nice people.

The people were very helpful and spoke good English.

The hotel was perfectly located in the center of everything in Old City.

If you are traveling to other destinations, I would handle your own transportation because going through them was a challenge because they use the third party that was absolutely horrible. I would handle those logistics personally the next time. Going to Ninh Binh should have taken two hours, and it took us four hours because the transportation company dropped us off at three separate locations and made us move into different vehicles with different people. We were told it was going to be direct.

8/10

Excellent

28 May 2024

TREVOR

Good location for night life

8/10

Excellent

09 Jul 2023

Zainab

Perfect location

We stayed as a family of 4 and we like the hotel in terms of location,it was the best and the service was always with a smile and always there to help.The rooms were spacious with good bed size.Nothing fancy and luxurious but basic amenities with an excellent location.

Friends_and_family Family

10/10

Exceptional

10 Jun 2023

Lim

hotel located at nice spot, easy to move around, hotel room are specious and clean, hotel staff are friendly and helpful.
hotel manager Mr. Michael hake is super helpful and able to help you arrange local tour (Group) or dedicated private tour as well.

Leisure Self

10/10

Exceptional

10 Jun 2023

Lim

the hotel located at nice spot and easy to move around from there, friendly and helpful staff, the hotel manager Mr. Michael Hake super helpful and you can ask him anything that you want to know about Hanoi, also he will be able to help you arrange local tour (Group) with suggestion or private customize local tour.

Leisure Self

10/10

Exceptional

16 May 2023

Tat

Staff very helpful.

Leisure Family

10/10

Exceptional

05 Apr 2023

Lucie

Very well located in the center of old quarter of Hanoi. The room was spacious with balcony and hotel very clean. All the staff is friendly and ready to help when needed. The owners : Mia showed us how to do Nems (Spring rolls) and Michael is always ready to help. He is a very good driver with is moto. There is a good variety for breakfast. What a team !

Leisure Partner

10/10

Exceptional

31 Mar 2023

Min Hyun

The location is great just next to Old quarter, the room are nice and modern. But above everything is the kindness of the persons at the reception. They were helping us for anything we need at anytime 24/24.
Definitely great value for money and all our family can recommend this hotel.

Leisure Partner

10/10

Exceptional

31 Mar 2023

Min Hyun

Stayed in Exclusive Hotel in Hotel. The room clean. New hotel and facilities are in order. Breakfast delicious, local and western. Beside main road and 10 mins walk to Hoan Kiem Lake. Plenty of eateries and will not go hungry. Along the street activities, you just immerse the local way of life. The hotel owner is fantastic, welcoming and obliging.

Leisure Partner

10/10

Exceptional

26 Mar 2023

Mike

the best staff and service .Our room was very clean and well facilities all what you need. Bathroom was spacious and comfortable. The hotel is very convenient for shopping and eating many restaurants closed by. Break was great with lot of fresh fruits and Pho and many choices to ordered . We booked trips to Halong by Hanoi Exclusive hotel as recommended by the hotel manager Zoom was very delicated and helped us us during my husband’s headache . He looked great after during our stay here. I really appreciated about him and can’t say thanks enough to him and his staff. Thank you for your excellent hospitality .we will be back to Hanoi Exclusive hotel for sure.

Business_and_leisure Friends

10/10

Exceptional

25 Mar 2023

Johnson

very nice hotel clean brand new room.our room was very clean with spacious bathroom very comfortable. Friendly and the best staff who arranged the trips to Ha Long Bay food tour and Sapa trip for us which were excellent. The best hotel’s location very closed to restaurants and the Hoàn Kiem lake and great service .We really enjoyed staying here and will definitely come back soon. Thank you Michael hotel manager and your staff’s hospitality.

Leisure Family

4/10

Poor

18 Mar 2023

Annabelle

The toilet spray is used extensively throughout the entire room even on the bedsheet and pillow cases. The bedsheet and pillow cases were also sticky and filled with mark stains.
The shampoo smell like pesticide. The overall smell of the place is just too intense and really unpleasant.

Leisure Partner

10/10

Exceptional

13 Mar 2023

Renee

It was very pleasant!

Leisure Self

10/10

Exceptional

17 Feb 2023

Tyler

It was clean and the staff was very nice and helpful.

Leisure Self

10/10

Exceptional

15 Feb 2023

Tyler

The rooms were very nice and clean and the staff was always very nice and helpful.

Leisure Self

10/10

Exceptional

29 Jan 2023

jerry

Great family run hotel. I checked in after midnight and William was waiting for me at the door. Room was spacious and clean. Breakfast was made to order and very good. Great location in old town Hanoi. They make arrangements for any and all excursions.
I really liked this hotel.

Leisure Self

8/10

Excellent

02 May 2022

Seoh Lay

Worth the stay

Good location.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2022

joseph

Good location clean and easy access to restaurants

Leisure Partner

10/10

Exceptional

04 Mar 2020

Tom

Hotel’s location is very convenient for shopping and eating in Old Quarter.The staff are super helpful and will go out of their way to help with info on sites and activities and travel advice. They organized a foot tour for us during our stay, which was excellent.

Business_and_leisure Friends

10/10

Exceptional

04 Mar 2020

Mike

we were looking forward to our stay at Hanoi Exclusive and it didn’t disappoint. The warm welcome from the friendly delicated staff was lovely after a long journey. Our room was clean and breakfast the next morning was amazing, so much choice.
All the staff were helpful and Miss Lucy organised an excellent trip for us .She is very knowledgable on the area and picked the perfect trip.Further more we got free city map too
We are already looking forward to our stay at this hotel again with our family and friends next time soon.Come to stay here and meet miss Lucy and other great staff who are always willing to make your time valuable!!!

Business_and_leisure Friends

10/10

Exceptional

03 Mar 2020

AlexTrader

Room super clean, bed very comfortable. The breakfast is outstanding - you can order from the menu. The staff is great, so helpful and friendly, they want to do everything for you if they can.

Friends