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9.8/10Excellent913 Reviews
Cleanliness9.8/10 9.8
Service10.0/10 10.0
Comfort9.6/10 9.6
Condition9.6/10 9.6
Neighborhood9.6/10 9.6
Amenities9.4/10 9.4
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About JM Marvel Hotel & Spa
Set in a prime location of Hanoi, JM Marvel Hotel & Spa puts everything the city has to offer just outside your doorstep. Offering a variety of facilities and services, the property provides all you need for a good night's sleep.
Facilities like free Wi-Fi in all rooms, 24-hour security, daily housekeeping, ticket service, 24-hour front desk are readily available for you to enjoy. Some of the well-appointed guestrooms feature complimentary instant coffee, complimentary tea, free welcome drink, mirror, towels. The property offers various recreational opportunities.
Friendly staff, great facilities, and close proximity to all that Hanoi has to offer are three great reasons you should stay at JM Marvel Hotel & Spa.
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A stay at JM Marvel Hotel & Spa places you in the heart of Hanoi, within a 10-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi.
This spa hotel is 0.5 mi (0.7 km) from Hanoi Old Town Night Market and 1.1 mi (1.7 km) from Ho Chi Minh Mausoleum. Make yourself at home in one of the 45 air-conditioned rooms featuring minibars and LCD televisions.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Childcare
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Set meals are served in guestrooms only (no menus or public dining).
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Airport shuttle fee: USD 20.8 per vehicle (one way)
- Rollaway bed fee: USD 20.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Vietnam National Tuong Theatre
0.1 km / 0.1 mi
Hang Da Market
0.1 km / 0.1 mi
Food Street Tong Duy Tan
0.3 km / 0.2 mi
Train Street
0.4 km / 0.2 mi
Hang Gai Street
0.5 km / 0.3 mi
St. Joseph's Cathedral of Hanoi
0.6 km / 0.4 mi
Hang Ma Street
0.6 km / 0.4 mi
Hoa Lo Prison Museum
0.7 km / 0.4 mi
Dong Kinh Nghia Thuc Square
0.7 km / 0.4 mi
Hoan Kiem Lake Weekend Walking Street
0.7 km / 0.4 mi
Hanoi Old Town Night Market
0.7 km / 0.5 mi
Hoan Kiem Lake
0.8 km / 0.5 mi
Ha Noi Gallery
0.8 km / 0.5 mi
Embassy of Cuba
0.8 km / 0.5 mi
Ta Hien Street
0.8 km / 0.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 45
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Car hireExtra charge
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry serviceExtra charge
Show 23 more facilities & services
- Bicycle hire serviceExtra charge
- Babysitting serviceExtra charge
- 24-hour securityExtra charge
- Bellboy service
- FireplaceExtra charge
- Hotel safeExtra charge
- Lift accessExtra charge
- Newspapers
- Luggage roomExtra charge
- Clothes dryer
- Café
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- Banquet hall
- Meeting room
- SaunaExtra charge
- Steam bathExtra charge
- MassageExtra charge
- Spa centreExtra charge
- Breakfast
- Non-smoking establishmentExtra charge
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE TWO BEDSSUITE • TWO BEDSSUI.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
SUITE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH BALCONYSUITE • WITH BALCONYSUI.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
SUITE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
FAMILY ROOM TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM CLASSICFAMILY ROOM • CLASSICFAM.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
FAMILY ROOM CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: FAM.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN DELUXETWIN • DELUXETWN.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
TWIN DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE CITY VIEWSUITE • CITY VIEWSUI.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
SUITE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE HONEYMOONSUITE • HONEYMOONSUI.HM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- HONEYMOON
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
SUITE HONEYMOON
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- HONEYMOON
Adult and child limits apply within the room's total guest limit.
Room code: SUI.HM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJM Marvel Hotel & Spa
DOUBLE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about JM Marvel Hotel & Spa
100
reviews shown
Uyen
Great
Brenda
All the staff at this hotel are amazing - from the front desk, restaurant staff and the roof top bar. Special thanks to Trang who is the kindest and sweetest person imaginable. This is my third time staying at this hotel and it has consistently been exceptional. Great location, good restaurant and fantastic rooftop bar. Highly recommend.
Regina
I had a truly wonderful stay at JM Marvel Hotel in Hanoi’s Old Quarter. The location was perfect, the room was clean, spacious, and comfortable, and I loved having a little balcony to relax on. The rooftop bar was a great bonus, but what really made my stay special was the staff — they were incredibly friendly, welcoming, and helpful. Highly recommend!
Naivoharisoa Patrick
The staff was so kind and friendly as well as thoughtful and helpful throughout our stay. The food was really great. We will come back.
Jenny
Staff were very helpful & tentitive
Wendy
Housekeeping staff was alert n considerate. Our rm was spick n span. The housekeeping staff tidied the rm such that it accommodated our personal items that were left out.
Location is good in old quaters. Walkable to many attractions close by.
Location is good in old quaters. Walkable to many attractions close by.
Colin
The concierge was incredibly helpful for planning and booking activities.
Munish
Nice hotel at a very good location. Buffet breakfast was good and very not crowded. Had dinner at the hotel resturant and it was delicious.
Best thing about the hotel is the staff, very helpful and polite. Special thanks to Trang Nguyen for helping us and arranging a private car to Nihn Binh.
Best thing about the hotel is the staff, very helpful and polite. Special thanks to Trang Nguyen for helping us and arranging a private car to Nihn Binh.
Gary
Outstanding from start to finish - everything about the hotel was faultless and such value for money. Its boutique nature gives way more attention than a huge expensive Intercontinental Hotel or similar could give. Surprised me just how great a smaller hotel is - when I return, I will book again. The restaurant and rooftop bar are fantastic BTW in fact, the restaurant food was better than the one Michelin star Tam Vi in Hanoi!
Susan
The hotel was clean and comfortable. As an Expedia Gold member perk, I was to receive three free drinks (for the 3 adults in my group). Staff told me it was only supposed to be ONE drink for our group but then I shared a screen shot from Expedia showing the perk and they conceded. When we went to get the drinks, we were told only sodas qualified, not even plain juices (we don’t drink alcohol).
This was one of the pricier hotels we have stayed at in Hanoi so I expected better.
The whole drink experience left a bad taste in my mouth and I will not plan to come back to this hotel.
This was one of the pricier hotels we have stayed at in Hanoi so I expected better.
The whole drink experience left a bad taste in my mouth and I will not plan to come back to this hotel.
Vaniece
Great location, staff were attentive and the room did what it needed to do. Was a good experience
Lo Yi
Very friendly and helpful staff, very convenient location. Good rooftop bar with nice cocktails!
Danya
The room was clean and comfortable. The staff helped us with everything we needed including travel and tours, and helping get us medicine for upset digestion. The spa was wonderful and so was the rooftop bar
Neesha
Staff here is excellent!
Marvin
Our personal concierge Trang Nguyen made this a vacation we will never forget. Her attention to detail, follow up with our excursion, daily checking with us to make sure everything was going as planned, suggestions for places to shop and eat and her genuine compassion made even the smallest mishaps enjoyable. At one point her service brought us to tears of joy. JM Marvel is very fortunate to have Trang on their staff.
Priya
We had a great stay! The room and bathroom were clean and the shower pressure was great! It was nice to come back to a comfortable bed after a long day of outings. The hotel is located in the heart of old quarter and everything is within walking distance. The hotel spa offers a “head spa” which includes a head massage and hair wash , and was nothing like I had experienced before. We were also picked up from the airport for around $25. Thank you JM Marvel for your hospitality!
Emmanuel
The bed was very comfortable.
Janalyn
This was my favorite stay in Vietnam! Wonderful staff who greeted us with fresh fruit and tea. Breakfast was great and the staff went over the top to make my birthday special! Pretty good area of the old town with the best bun cha just across the street. Very comfortable beds and great cocktails on the rooftop bar. Quality soap, shower gel and shampoo in the room, and the best offering of towels of all our hotel stays. For the price range of this property, it is a great value. They sent us off with water and a spectacular Vietnamese tea for our journey. We were able to walk everywhere we wanted to go from this location. I would love to stay here again if my travels bring me back to Hanoi.
Vivian
The staff here are very kind and attentive -Especially the front desk. They genuinely care for you and will be happy to accommodate and give any suggestions for restaurants, entertainment, and whatever it is you’re looking for. Overall the rooms are clean and the breakfast buffet is delicious and convenient. We’ve also tried their rooftop bar and their drinks are very good! They take the time to explain the drinks and there is even a happy hour! We wish we could have stayed here longer.
Gisela
I absolutely loved this hotel. The staff is amazing going above and beyond surprising us with birthday gift and decoration. Very attentive and kind. Room is very comfortable and clean. Delicious breakfast with good variety and fresh food every day. I would stay here again.
Fabio A
We stayed for few days and we received an amazing attention from the staff, in particular with Lee who constantly helped us to find the best choices, recommending places, booking transportation for us. She stayed in contact with us and followed up closely, even when our flight was cancelled due to the conflict in Middle East she was communicating with us making sure we arrived safe at home. Thank you to all the staff who made our stay truly wonderful
Lamont
Brilliant classic hotel in downtown Hanoi. Friendly staff available at all hours. Very nice breakfast and super friendly staff. Highly recommended!
Simon
What a fantastic hotel. We loved all aspects of the hotel from location, breakfast, and the amazing service we got from the staff. We will be back 10/10
Special thank you to Trang Nguyen 🙏
Special thank you to Trang Nguyen 🙏
Albert
We had a wonderful stay at JM Marvel Hotel & Spa. Right from when we arrived, we were treated as First Class guests.
Mai Linh and her associates were awesome and genuinely appreciated that we chose to stay at JM Marvel.
We will highly recommend anyone visiting Hanoi to stay at this hotel as it is a nice small boutique hotel that is located centrally in the Old Quarter.
We are going to tell our friends to book here too.
Thank you Mai Linh for making our stay memorable.
Mai Linh and her associates were awesome and genuinely appreciated that we chose to stay at JM Marvel.
We will highly recommend anyone visiting Hanoi to stay at this hotel as it is a nice small boutique hotel that is located centrally in the Old Quarter.
We are going to tell our friends to book here too.
Thank you Mai Linh for making our stay memorable.
Nora
The staff here is AMAZING. They welcomed us with tea and a list of great restaurants nearby. They brought our bags up the stairs and into the room, and texted me on WhatsApp just to see if we needed anything at all. Breakfast was great, and the rooftop bar is gorgeous. Upon check out, the bell hop even walked our suitcases to our NEXT HOTEL for us! Truly, a fantastic place to stay. 5 stars.
Just a heads up, all of the services offered by the hotel are cash only.
Just a heads up, all of the services offered by the hotel are cash only.
Marta
Great location. Beautiful room with beautiful washroom and shower. Very nice rooftop bar. Some down sides, the AC never seemed to work, and the shower temperature was super random. But overall we enjoyed our stay.
Bruce Aiquoc
Clean
Lila
Hotel was nice, rooms spacious, great location very central and could walk everywhere. Staff were attentive especially on reception (Nguyen). The only negative was that you can hear other rooms I.e. the shower in general it was fine but we had guests who were showering at 5am and it would wake us up.
stephen
Exceptional hotel experience. All of the staff were attentive and kind, providing us with personalized recommendations and catering to all of our needs promptly and politely. Highly recommend to stay here!
James E
We absolutely love the staff here!
Madison
Staff was great especially Jayce! Great location too.
Robin
The hotel was lovely. We enjoyed the rooftop bar and the friendly service from all of the staff, especially Trang Nguyen. And the breakfast was delicious. We would stay here again.
Amitakumari
The room was really clean. Staff were really helpful, friendly.
Yuan Kang
Amazing
Aily
Staff was excellent tending to our every need. Breakfast was delicious. Pho here was better than Pho 10 Ly Quoc. Room was clean, with robes and slippers. Great location. We had a great experience at their spa. Would definitely come back.
Gordon
Staff are all great and accommodating. The location is walking distance to restaurants, attractions and nightlife. Highly recommend this place.
Cynthia
The staff were wonderful! The accommodations excellent!
FIONA
What stand out at JM Marvel is the staff. Staff provided excellent service. They were very helpful and detail oriented.
Mandy
Staff very eager to please. Restaurant food excellent. However, both restaurant and rooftop bar only take cash. Rooftop bar will not let you charge back to the room. Because of the location, it is extremely noisy. Room clean and comfortable.
Yen
Staff friendly and fast check in
Megan
We were only in Hanoi for a short stay, but the hotel’s convenient location made it incredibly easy to see everything on our list. The staff were so friendly and welcoming, always eager to help with anything we needed. One of the highlights of our trip was an early tour morning when we came down to find a prepared breakfast waiting for us—complete with sweet, personalized notes. It was such a thoughtful touch and really made our stay memorable. Highly recommend!
Derrith
Excellent awesome everything was perfect! Staff very helpful breakfast also great! Location central perfect for walking to all sites😍
Allison
Beautiful decor clean room
rodrigo
What a great experience. The staff 10 out of 10. The best.
Alicia
JM Marvel was such a good find and I would recommend anybody coming to Hanoi to stay here. For starters the location is perfect- the most we walked was 16minutes from the hotel and we were able to try various restaurants, shop, and visit some of the notorious tourist must-do’s, such as train street. The property has gorgeous modern decor and felt like any 5 star hotel you would find in America. The bed was so comfortable, I slept like a rock every night. The shampoo, conditioner and body wash smelled so incredible that I took the leftovers with me. The breakfast was a perfect start to the day, including fresh juice, lattes, and a variety of local and foreign breakfast options. The roof top bar had immaculate vibes, a great view and fun creative cocktails that would cost $18+ USD for only 239,000vnd ($9), as well as other, just as good, cheaper, classic cocktails. During my stay, I indulged in the best spa treatment I have gotten in my life. The lady that provided my treatment was committed to making my experience relaxing and rejuvenating. Last but CERTAINLY not least, the staff. From the time we stepped on the property, to the time we boarded the bus on our way to our next destination, all of our needs were anticipated and exceptionally cared for. From the concierge, to the restaurants, and the housekeeping staff, there was always a person ready to help you while maintaining the perfect balance of not bothering you. I usually don't write reviews but this was spectacular
Fabrice
Bien situé. Très bon déjeuner. Personnel attentif et courtois
Siew Huey
1night stay for my work trip. Convince location, various restaurant & shops around. Staff is friendly and good service
Tye
This is our 6th time staying here. Perfect location, beautiful property and the staff is AMAZING. Huge thanks to Jayce, who always treats us like family and makes every stay here special with personalized, meaningful gestures.
Steven
Very attentive and friendly staff. Well appointed hotel with nice design. Rooftop bar provides a good viewing point. Just a ten minute walk to Hoan Kiem Lake.
Courtney
Great stay! Clean room, incredibly helpful and kind staff, good breakfast with a variety of different foods.
Eric
The staff was amazing and helpful! Hien is the best!
Raju
Nice friendly staff, good breakfast selection, good location, would definitely return here in the near future
Laura
Everyone was so nice!
Kim
Excellent location. Easy to walk to all the main attractions.
Dennis
Great stay at Jm in Hanoi
The staff was extremely helpful, kind and always attentive. Our room was comfortable, but the bed could have been more comfortable.
The hotel is situated in a great location.
The hotel is situated in a great location.
Chris
Amazing service
The service that I received at JM Marvel was superb. So very welcoming from the start and they couldn’t have been more helpful and thoughtful with helping me with my trip to Ha Long Bay. My room (702) was amazing with a 4 poster bed and balcony overlooking the city. The roof top bar was also a lovely retreat and a good place to rendezvous with friends.
Zane
Was a lovely stay. Staff were very attentive, and helped with everything we needed. After checkout they had a free service to hold our bags until our bus time which gave us time to explore without our bags and a shower service before we left to freshen up before leaving. Would highly recommend staying here as it is close to everywhere around old quarter.
Laquitta
Everything advertise was available. I loved the hotel staff, very welcoming, friendly and very helpful. They coordinated my tours too
Verified traveler
Great staff
Hien bui was amazing. She really looked after me during my stay and went above and beyond. The hotel is lovely, great location but it is the staff is what makes this hotel so special. Thank you so much
Hector
Great place, the rooms are clean but small. The breakfast being included was a nice touch.
Huy
JM Marvel hotel offers a fantastic experience. Clean room and professional staff. The sky bar view is lovely. Its great location also makes it incredibly convenient for accessing local attractions and dining options. I highly recommend this hotel for anyone looking for a pleasant and well-situated stay.
Todd
The staff and overall service was great! Food was best in town!
Nikol
Amazing stay! We had a great time at this JM marvel. Very pleased with the breakfast.
The staff was really helpful.
We highly recommend this hotel
The staff was really helpful.
We highly recommend this hotel
Linh Thuy
Staffs are super friendly!
Nenita
Great hotel ,very near to all shopping places!
Soo Ja
Great hotel.
Sara
Great experience overall.
MEDHA
It was wonderful.. they really took care of us.. it was my sisters birthday month and they gave us a beautiful surprise by upgrading us to a bigger room and even decorating it with balloons and cake
They didn’t have to do it and we never expected as the actual birthday was more than 2 weeks away
They didn’t have to do it and we never expected as the actual birthday was more than 2 weeks away
Hiroshi
Very nice boutique hotel
We stayed for 3 nights. Location is great. Seems to be in the middle of the old Vietnamese quarters. There are many alleys and streets all around the neighborhood to enjoy. If you are okay with Vietnamese style (sit small chairs and tables) there are numerous restaurants. You would have to get a taxi /grab for other places such as the Ho Chi Minh Mausoleum.
Our room faced the street but it was not noisy at night. Room is nicely decorated, and staff are very friendly and helpful. We got a car back through the hotel (check out was 5am)but they offered to have something prepared for breakfast.
I would definitely go back there again.
Our room faced the street but it was not noisy at night. Room is nicely decorated, and staff are very friendly and helpful. We got a car back through the hotel (check out was 5am)but they offered to have something prepared for breakfast.
I would definitely go back there again.
Brian
We were transferred to G M PREMIER hotel which was absolutely fantastic great staff who looked after our every need.
Colin
Staff were very accommodating to all our needs. Location is perfect and within walking distance to most areas that are highly recommended to see in Hanoi. Rooms are very cozy and comfortable. Would highly recommend this hotel to anyone.
Danielle
Staff is kind and helpful. Very clean, buffet breakfast exceptional.
Beverley
Wonderful hotel in a great location. The staff were incredibly friendly and helpful, going above-and-beyond to make our stay comfortable. There was construction happening in the building next door and they responded immediately to address the noise and offer us complimentary spa treatments and the spa is magnificent! The room was beautiful and comfortable. The rooftop bar was a great place for afternoon drinks. Breakfast was included and offered everything. Overall, I’d highly recommend this hotel.
Michael
This is a lovely french inspired hotel near the famous Train Street. Service was exceptional.
Kenana
Really well located, great service. Room on the smaller side but had everything we needed. Great option if you are staying in Hanoi.
Dorothy
Excellent staff and service in a convenient location!
Andrew
Stayed here twice, before and after an overnight trip to Ha Long Bay. It's well located, within walking distance of quite a few places. Rooms are well appointed, and staff are friendly and helpful.
Andrew
Stayed here twice, before and after a trip to Ha Long Bay. Both stays were excellent
Tiffany
The hotel staff at JM Marvel was wonderful. Always checking in to make sure my family was good. They provided great recommendation on food and services near the hotel. They also went above and beyond by noticing my mom upcoming birthday and decorated her room with balloons and happy birthday sign. The entire staff was delightful and thoughtful. From the front desk manager Jayce to the cleaning crew that decorated my mom’s room to the kitchen staff. I highly highly recommend this hotel.
Shane
Quiet and very comfortable
Catherine
What a beautiful and well located boutique hotel in Old Quarter of Hanoi. The staff were amazing from check in to check out! JM Marvel was our “home base” and we returned 3 times to our Hanoi home. Ny was our main point of contact and he pampered us and we were very well treated by the entire staff, but Ny was exceptional! Highly recommend!
Kathryn
Excellent service. They dedicate a staff member who checks on you throughout the day. She is a personal concierge. Amazing!!!!
Nancy
The staff were so welcoming, kind and helpful, they really provided outstanding service. We needed to leave early one morning for a guided tour, and they arranged for the restaurant to be available for us before official opening, so we could pack up some breakfast items to go.
Location is also great, close enough to all the excitement in the Old Quarter and train street, tons of cafes, restaurants, street food stalls and stores within walking distance. Highly recommend and would stay here again.
Location is also great, close enough to all the excitement in the Old Quarter and train street, tons of cafes, restaurants, street food stalls and stores within walking distance. Highly recommend and would stay here again.
Nicole
Great location within walking distance to Train Street, shops, a pharmacy and convenience store. The restaurant and bar on site had great drinks and food. Staff was friendly and helpful.
Sathish
Excellent hotel. The staff were particularly courteous and kind, the concierge was fantastic. Highly recommend this hotel.
LaTasha
A Nice Hotel
This hotel is in a great location and the staff was extremely helpful. I really liked the look and style of the hotel. The breakfast wasn't the best I had on my 3 week vacation and one reason I didn't give the hotel 5 stars. Also, someone was moving furniture gor hours my last night there, which was really annoying as I was trying to rest. Overall, it's a nice hotel that I would definitely consider staying again.
Terry
Breakfast was poor.
No window. I should have been told when i made the reservation.
The welcome on arrival was good.
Food at CM was better.
No window. I should have been told when i made the reservation.
The welcome on arrival was good.
Food at CM was better.
Nancy
.
Caroline
Absolutely fantastic
A lovely hotel within easy access to tourist attractions, but with the added benefit of an absolutely amazing team who are friendly, welcoming and helpful.
They really will do everything they can to ensure you have a great holiday.
Facilities were great, we ate at the sky bar a couple of times. It serves Vietnamese food at good prices as well as cocktails and other drinks.
They really will do everything they can to ensure you have a great holiday.
Facilities were great, we ate at the sky bar a couple of times. It serves Vietnamese food at good prices as well as cocktails and other drinks.
Aysha
5 star service
This hotel is lovely, great location and the staff are so attentive and helpful
Vi
Staff were very helpful and very nice. Location was great.
Shankar
The room was quite small, although the hotel was centrally located. The staff were friendly. The roof top bar was nice.
Randolph
Our second visit and was the same, Great! The location is right in the middle of Old Quarter Ha Noi, walkable to many food spots, shopping, etc. Very clean rooms and comfortable, also fast laundry service. Sky Bar on the roof and a full restaurant servicing delicious Vietnamese food. We will return again,
LYN
Best experience of any hotel or resort we have ever experienced. First class service worth a smile. The hotel staff, from the Bell Hops, to the Front Desk, to the Room Attendants, to the Spa Staff, to the Kitchen Staff, all approached their duties with such enthusiasm and sincerity. They were professional yet warm.
My husband and I both celebrated our birthdays during our stay. They arranged special birthday celebrations for each of us. They made us feel like family.
Our king-sized suite with a street view balcony was just like their photos. The bed was so welcoming and comfortable. The shower had great water pressure and never seemed to run out of hot water. It was nice to have bottled water included each day. The decor was beautiful and elegant. We did not want for anything.
The location was excellent: in the Old Quarter, but not on a busy street. All attractions were walkable.
If you ever find yourself wanting to visit an Asian country, We would highly recommend you look to come to Vietnam. Make Hanoi your first stop. We did it for 10 days and loved it. We also recommend you stay at JM MARVEL HOTEL AND SPAR RESORT in the Old Quartet. You will love it.
My husband and I both celebrated our birthdays during our stay. They arranged special birthday celebrations for each of us. They made us feel like family.
Our king-sized suite with a street view balcony was just like their photos. The bed was so welcoming and comfortable. The shower had great water pressure and never seemed to run out of hot water. It was nice to have bottled water included each day. The decor was beautiful and elegant. We did not want for anything.
The location was excellent: in the Old Quarter, but not on a busy street. All attractions were walkable.
If you ever find yourself wanting to visit an Asian country, We would highly recommend you look to come to Vietnam. Make Hanoi your first stop. We did it for 10 days and loved it. We also recommend you stay at JM MARVEL HOTEL AND SPAR RESORT in the Old Quartet. You will love it.
Darren
Jayce the concierge and Hieu the bartender at the Sky Bar really were some of the best service experiences we had in Vietnam. We had a fabulous creative dinner at affordable prices and the breakfast is great in the morning. The rooms were appointed and modern, with great beds, just not a lot of area to move around inside the room.
Kevin
Very amazing customer service
Jane
Staff was extremely friendly and went above and beyond to ensure a pleasant stay, rooftop bar has a nice view and the complimentary breakfast is a great bonus!
Dan
We had an incredible stay at JM Marvel in Hanoi! The staff went above and beyond to make our experience memorable. I had mentioned in passing that my partner was feeling unwell and checked in with us throughout if she needed anything—such a thoughtful touch.
Ny who was our main contact point was amazing. He was super communicative and went out of his way to help us explore the city, giving us great recommendations and even helping us book a vehicle to get to the airport. It made everything so much easier and stress-free.
I wish I remembered everyone's names.. but Ny's male colleague with the glasses was also a very helpful person. I also appreciated the kind young women in the morning who were attentive and asking us if we needed anything on the way out of the hotel in the morning.
This level of care and attention to detail is what sets JM Marvel apart. I can't say enough, highly recommend staying here if you want exceptional service in Hanoi! My partner and I can't really imagine staying anywhere else here.
Ny who was our main contact point was amazing. He was super communicative and went out of his way to help us explore the city, giving us great recommendations and even helping us book a vehicle to get to the airport. It made everything so much easier and stress-free.
I wish I remembered everyone's names.. but Ny's male colleague with the glasses was also a very helpful person. I also appreciated the kind young women in the morning who were attentive and asking us if we needed anything on the way out of the hotel in the morning.
This level of care and attention to detail is what sets JM Marvel apart. I can't say enough, highly recommend staying here if you want exceptional service in Hanoi! My partner and I can't really imagine staying anywhere else here.
Kevin
Very helpful staff
Clean , good condition rooms very close to walk around old town
Wasn’t the best breakfast but there are reasonable amount of choice
Clean , good condition rooms very close to walk around old town
Wasn’t the best breakfast but there are reasonable amount of choice
James
Lovely staff who went above and beyond to accomodate our every need, making us feel at home and like family. Thank you so much to the JM Marvel team
Location & surroundings
JM Marvel Hotel & Spa
Hàng Da, Hanoi, Vietnam
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JM Marvel Hotel & Spa
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