Name: Le Chanvre Hanoi Hotel & Spa
Address: No 84 - 86 Hang Gai str, Hoan Kiem Wards, Hanoi, VN

10/10

Exceptional

17 Jul 2026

Carlos Andres

Todo muy bien

Family_with_children

10/10

Exceptional

26 Jun 2026

Donyahl

Hotel is in a good location and very clean. Staff extremely helpful and breakfast was delicious with plenty of options.
While it was lovely to have the option of having a bath, you have to stand in the bath to have a shower and climbing in to shower is likely to be hard for people with mobility difficulties.

Family

10/10

Exceptional

13 Jun 2026

Eduardo

One street from the middle of the action, so nice and quiet. Gorgeous gothic style hotel with super friendly staff, delicious buffet breakfast and decent pool. Pool closes at 6 and rooftop bar at 7. The gym is four dumbbells and one treadmill.

Partner

10/10

Exceptional

21 May 2026

Chloe

By far the best part was the staff, though. The housekeepers kept my room clean and tidy every day, front desk staff was welcoming and friendly, and Helena was so extremely kind and thoughtful! I would have liked to get to know them better if I had more time. Thank you Le Chanvre! 💖

Self

10/10

Exceptional

04 May 2026

Chih-Ching

The breakfast area is not big but has a wide variety of options including made to order eggs and pho. The hotel staff are super attentive, friendly and helpful. Room size is not big but bed is comfy. Overall highly recommend!

4/10

Poor

25 Apr 2026

Joseph

The

10/10

Exceptional

22 Apr 2026

Peter

Excellent stay wonderful staff

10/10

Exceptional

21 Apr 2026

Shawna

Let's start with the staff. Helena and ALL the staff were amazing. So helpful with safety tips, recommendations and directions to the places we inquired about!

The breakfast was great, done to order omelets, bread station, fruit station, rice, spring rolls, juice etc. I'm a huge bread fan. The buns were amazing.

The twin room we booked was very small ( we knew this). But we were able to fit all our luggage in there. They offer oranges and bananas in the room along with two bottles of water. There is a mini fridge and a kettle for your convenience.

The rooftop pool is small, but beautiful!

I would definitely return.

Friends

10/10

Exceptional

20 Apr 2026

Dang

We absolutely loved our stay at Le Chanvre! The location made it easy to get around the city. Ms Helena Nguyen and the entire staff were so attentive to our needs. We will definitely be back.

10/10

Exceptional

20 Apr 2026

Krysten

Staff super friendly and helpful loved our stay.

Friends

10/10

Exceptional

20 Apr 2026

Lauren

We enjoyed the sky bar, breakfast, and our room was super comfortable with a great shower/bathroom. Helena and the rest of the staff were all super welcoming and professional! Will definitely recommend to friends and be returning!

Friends

10/10

Exceptional

09 Apr 2026

Abhishek

Wonderful stay at the Le Chanvre hotel in Hanoi. The rooms and the hotel was very beautiful and clean.
The highlight was the friendliest staff who took the greatest care. We were celebrating our 25th wedding anniversary and they upgraded us to a bigger room and had it decorated to make the event special.

Family_with_children

10/10

Exceptional

02 Apr 2026

catherine

Friendly staffs

10/10

Exceptional

24 Mar 2026

Ninh

The staff was exceptionally friendly and helpful, in particular Mia (Hoai). We definitely will come back and recommend this hotel.

Family

10/10

Exceptional

19 Mar 2026

Mark

We had a great stay at this hotel. The front desk staff were excellent. They were very helpful in giving us advice and always very friendly!
The room was clean, comfortable and the breakfast was very good with lots of options.
This hotel is definitely recommended for staying in the old town area of Hanoi.

Friends

10/10

Exceptional

10 Mar 2026

Deborah

Great hotel in a great position in the Old Quarter, perfect for walking everywhere. Staff are fantastic and extremely helpful. Highly recommend, 5 stars⭐️⭐️⭐️⭐️⭐️

10/10

Exceptional

09 Mar 2026

David

We did not get a chance to use the spa or the sauna but did use the rooftop bar area however the pool was a little cool for us as the weather was overcast. Can't say enough about the staff at this hotel from the door staff to desk, cleaning and restaurant servers. These people are excellent at what they do, so friendly and helpful. We would return to this hotel and recommend it to anyone. Andrew the door man was a great guy with his suggestions and I'm so sorry I can't remember the girl who helped us at the front desk but so glad she was there to answer questions and make personal security suggestions to us before heading out to the night market. Glad we stayed here.

Friends

10/10

Exceptional

24 Feb 2026

Lesley

Beautiful hotel, lovely staff. Great breakfast, though it would be nice to have expresso coffee included.

10/10

Exceptional

15 Feb 2026

Sarah

We have just returned from the best trip to Vietnam!
Our first stop was Hanoi and we stayed at this fantastic hotel located in the old quarter.
Check in was so easy, rooms clean and you are right in the hustle and bustle of this amazing city. After 2 nights we went off to Halong bay and the hotel kept all of our luggage until our return which made everything stress free.
We have stayed at 6 hotels during this trip and my husband and I have both agreed that this hotel stood out as our best. What makes this hotel extra special are the staff!
Mia and Helena are so wonderful, welcoming and cannot do enough for you and the lovely Andrew who always greeted us with a big smile and gave us some great recommendations for our visit to Hue!
Thank you for making our time in Hanoi so fantastic and we will definitely be back!

Leisure Family

10/10

Exceptional

14 Feb 2026

Stacey

Very happy with my stay at Le Chanvre Hanoi Hotel Spa Hanoi. Shout out to all the staff but in particular Helena. From the moment I arrived she made me feel very welcome and went out of her way to help with anything I needed. The hotel has nice facilities (check out the spa for an excellent massage) and is in an excellent location. I also like that there is is a bit of space out the front with some tables and chairs where you can sit and have a moment to yourself, drink a coffee and plan your day. Thanks again :)

10/10

Exceptional

30 Jan 2026

Steve

Staff is polite and provides excellent customer care.

Leisure Family

10/10

Exceptional

26 Jan 2026

Marielle

The staff were absolutely amazing. They were so friendly and helpful. The location was also excellent for sightseeing and shopping. It was so peaceful inside the hotel and a wonderful break from the outside chaos.

Partner

10/10

Exceptional

20 Jan 2026

Andrew

Very welcoming and friendly staff, who obviously enjoy working at Le Chanvre and with each other. Great location, very good kitchen and lovely rooftop bar and pool. The cocktails are tasty and reasonably priced.

10/10

Exceptional

04 Jan 2026

Sally-Anne

Beautiful hotel in the middle of Hanoi Old Town. Room was relatively small compared to others I had stayed at but I think that's pretty normal for Hanoi. My room was really quiet, despite the location. Bed was super comfy. Staff were absolutely amazing. Sky Bar was gorgeous with lovely views - too cold to try the pool unfortunately!

Leisure Self

10/10

Exceptional

25 Dec 2025

Sui Ki

The staff are very nice and they also provide free transportation to and from airport

10/10

Exceptional

13 Dec 2025

Hope

Excellent in every way. Clean, great breakfast options and super helpful staff. The location is perfect. Highly recommend.

10/10

Exceptional

11 Dec 2025

Safwan

Staff and clean rooms

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

LaShonda Harolin

The room was a very nice size and very clean. Staff were very helpful. Would stay again

10/10

Exceptional

30 Nov 2025

Shou Yang Brian

Room was great and mostly clean, the staff were incredibly nice and helpful.

Leisure Friends

10/10

Exceptional

20 Nov 2025

Helen

A really fabulous hotel great staff, loved our room, the breakfasts were amazing too. The roof bar provides a landscape view of Hanoi by night.
I will definitely return. Thank you for our amazing stay.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Christopher

The hotel facilities and staff were beautiful. The roof top bar makes for an amazing experience, The resteraunt has a magnificent variety and the rooms are spacious and comfortable. Right in the heart of old quater and wallable to all main tourist spots. Very great stay and would recommend to all.

Leisure Partner

8/10

Excellent

13 Oct 2025

Gabriel

Good service

8/10

Excellent

07 Oct 2025

Paul

The staff and amenities were excellent. The only poor part was the room door was poorly sound proofed and we were woken every night by guests coming back late. Solve this one issue and it would be as good as a hotel can be.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Peter

Neat. No gym of any sorts in the breakfast is not the best buffet I’ve seen. Staff and other facilities are absolutely wonderful.

Leisure Family

10/10

Exceptional

21 Sep 2025

Victor

The hotel is very nice and located in the Old Quarter close to many attractions and restaurants. It was also very convenient to be picked up for tours. The staff are very accommodating and very helpful. The hotel arranged the transport from and to the airport for very reasonable rates. The manager went out of the way and spent much time in helping us resolve the issue of an incorrect date of birth of one of the travellers on our group. The staff were always smiling and welcoming when we met them at the front desk or in the corridors of the hotel. The dining room also has excellent stall and the food was very good. The breakfast has many good choices of Vietnamese, Chinese and Continental food. The coffee was very good and hot food was prepared freshly when requested for Pho or omelettes. We had an excellent stay and would strongly recommend to stay on this hotel when you are in Hanoi.

Leisure Friends

10/10

Exceptional

18 Sep 2025

Jade

A lovely hotel in the middle of busy Hanoi! It had such unique decor, almost gothic, but it was really nice and all the staff were so welcoming and friendly, the top floor restaurant and bar served yummy food too!

Leisure Partner

10/10

Exceptional

17 Sep 2025

Victor

Great location in the Old Quarter. The manager and staff were extra-friendly and helpful. Checking in was very pleasant and easy. The staff are all extra-courteous and polite. They go out of their way make you feel at home even though you are a visitor in a foreign country. Breakfast was plentiful with many choices of Asian and Continental food. Great start for the day. Highly recommended.

Leisure Friends

10/10

Exceptional

14 Sep 2025

Pao-Jen

Good for stay

Nice location and friendly staff

Self

10/10

Exceptional

02 Sep 2025

Deonna

Book it!

So many things about this hotel exceeded expectations. The staff are amazing- so helpful from check in to check out. Welcome drink on arrival!
The room was a large size, super comfy and luxury bathroom. There was a window from the bathtub to the bedroom area for extra views (great sunset vibes). Nice balcony for people watching and to relax with the rain sounds. If your an easy sleeper, bring ear plugs but most all noises stopped by midnight. Fridge, kettle, safe, robe and slippers all available here. The wifi was great. Breakfast was amazing with lots of choices local and Western. The rooftop pool was small, but nice to relax and see the beautiful views.
The location was great! Right in the mix of it all in Old Quarter.
Luggage storage if you have an excursion planned for the day.
Tip: there is a Viettel store 3 minutes walk away to top up your phone. There is also a great coffee shop next door.
Recommend 10/10

Self

10/10

Exceptional

29 Aug 2025

Phuong

Great Boutique Hotel

Leisure Family

10/10

Exceptional

09 Aug 2025

Diana

Great hotel to stay at . Perfect location with lots of shops and dining options . Hotel is clean and the staff is excellent, always going the extra mile , friendly, always smiling . The staff makes your stay just perfect . Would anytime go back there and recommend the hotel .

Leisure Family

10/10

Exceptional

25 Jul 2025

Verified traveler

This was our first visit too Vietnam and Hanoi - hopefully with many more to come!!! The entire staff at Le Chanvre were welcoming, friendly, helpful and supportive throughout our stay ( special shout out to Andrew and Helena - awesome people!!). The hotel is in a great location, has all amenities for a great stay ( breakfast options were delicious as was dinner). Terrific options for food, drink and shopping nearby.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2025

Simone

Stylish hotel in great location

Wonderful little hotel in the heart of the old quarter. The staff were extremely helpful. For example organising tours and letting us leave our bags and take a shower before going on the train in the evening. The pool and roof top bar were great for a swim and refreshing cocktail after a day out. Gym was a little disappointing but everything else made up for that.

Friends_and_family Family

10/10

Exceptional

04 Jul 2025

Bruce

Great Hotel with walkable to many restaurants and shops Excellent services from all staffs, especially Mia Truong went above and beyond. Overall great location in the heart of Pho Co.

10/10

Exceptional

18 Jun 2025

Vaishnavi

Perfect location, walking distance to everything in old district. Friendly staff, made vegetarian boxes breakfast for our early departure

Friends_and_family Family

10/10

Exceptional

28 May 2025

Thuytien

Very good location and pleasant staff

Leisure Friends

10/10

Exceptional

14 May 2025

Verified traveler

Excellent Service and Comfortable Room

10/10 very comfortable and welcoming hotel. Mia at the front desk took care of all our problems with unparalleled efficiency. It's convenient that you can chat on WhatsApp with the hotel and they respond pretty instantly.

Hotel location is great and right near all the major sights; it was quick and easy to get a Grab and only a few minutes from the lake. We booked a suite and the car service to and from the airport was included as was breakfast. The included massage was very relaxing, although the masseuses could have been a bit more attentive to details.

Generally everything was great and we would stay again at Le Chanvre the next time we are in Hanoi.

Partner

10/10

Exceptional

16 Apr 2025

Alan

There are many hotels in the old town. They are almost all of similar width (apparently they are taxed on the size of their frontage). The main benefit of this hotel is that it is in walking distance of all the sites in Hanoi, such as the lake and citadel. The hotel has been recently renovated so it is clean and everything works - the room's aircon was exceptional. A special mention to the receptionist staff who were lovely.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Diane

The property itself was beautiful and great attention was paid to the furnishings and lobby, rooms and restaurant. The staff were amazing. Mei was very professional and friendly. We especially loved the sky bar staff and the bellman Andrew.

The rooms had every amenity needed. The only criticism was the shower tended to create a river in the bathroom. And it’s a bit tough if you’re a short person to get in and out of the tub. (But we loved the classy bathroom!)

The breakfast was delicious and the variety was plentiful. We enjoyed having pho in the morning!

We would stay again!

Leisure Partner

10/10

Exceptional

13 Apr 2025

Alan

The only disapointment was the size of the pool, but the hotel is in a prime location and i doubt any local hotels have a good sized pool.

Leisure

8/10

Excellent

13 Apr 2025

Katherine

Lovely hotel, friendly staff, showers no good!

Great location, charming hotel with lovely decor, really friendly staff. Breakfast is included and was a good selection, although staff were rearranging things with their fingers which we didn’t love! The only thing that was a problem in the room was the shower.. we had two rooms, one had a walk in shower that flooded the floor and the other had a bath with no screen, so neither room made it possible to have a relaxing shower! Which is what you need at the end of a hot day

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Anna

Hotel wa

6/10

Pleasant

28 Mar 2025

Theresa

Pool top bar was average and expensive for Hanoi. Television set up was complicated. Inadequate lighting in room

Leisure Friends

10/10

Exceptional

24 Mar 2025

Nhu

Good location.

Leisure Partner

10/10

Exceptional

18 Mar 2025

Jerome

The staff are truly hotel industry professionals.

Leisure

10/10

Exceptional

17 Mar 2025

Jerome

Le Chanvre is an understated gem in the Old Quarter. Great, attentive staff. The breakfast is top norch.

Leisure Partner

10/10

Exceptional

11 Mar 2025

Mary

Good hotel quiet room clean. Quin at the desk was lovely and helpful.
I would love a window that opens but the ac unit was easy to use
Roof top had a be there. Great. Pool not heated. We would stay here again

Leisure Friends

10/10

Exceptional

03 Mar 2025

Zachary

Will stay again

Beautiful hotel in a great location for exploring. Everything from the staff to the decor to the breakfast exceeded expectations. You can tell they take a lot of pride in going above and beyond.

Partner

6/10

Pleasant

28 Feb 2025

Rene

Bathroom

Leisure

10/10

Exceptional

19 Jan 2025

Rick

A Great and New Hotel in Hanoi

Wonderful hotel in the heart of the Old Quarter in Hanoi....walk to Hoan Kiem Lake and enjoy the sights and sounds of Hanoi........many restaurants and the hotel itself has a great rooftop bar and restaurant.......oh, the front porch area has private seating and tables for their guests to watch the hustle and bustle of Hanoi go by......enjoy!

Partner

10/10

Exceptional

07 Jan 2025

Adrian

Overall my stay was positive, hotel was centrally located close to many restaurants and walking distance. The hotel has a unique atmosphere, staff were great and helpful.

Leisure Self

10/10

Exceptional

07 Jan 2025

Leigh

great hotel in a great location

This is a beautiful hotel with a great staff in a wonderful location. On our last day, the shower drain was slow (which we told the staff about), which is why we didn't give this a perfect rating. Otherwise, it was an absolutely fantastic place, and we highly recommend it.

Partner

10/10

Exceptional

01 Jan 2025

Jing

The service here is some of the best I’ve ever experienced. All of the staff are so kind and helpful. They check you in with a nice little beverage and then they provide you with a sheet of local recommendations which was great because I was honestly a little unprepared.They reached out several times asking to book our airport shuttle to the hotel. They also made extra effort to book our airport shuttle back to the airport even after we had been checked out of the hotel for two days, upon our return from a cruise. Also, spoken English by the staff is VERY good here so there is no concern of miscommunication.

Leisure Friends

10/10

Exceptional

28 Dec 2024

Mizuki

At the center of Hanoi old district, I was able to walk Hoan Kiam lake, train street, the cathedral and other tourist attractions. The hotel facility is very convenient and cozy (i.e., hot water is available at shower in less than a second). The view from the roof top is also recommended.

Leisure Family

8/10

Excellent

25 Dec 2024

Rebecca

Comfortably hotel with very clean rooms. Lower floor rooms at the front suffer from traffic noise. However, staff all excellent, friendly and helpful.

Leisure Partner

10/10

Exceptional

24 Dec 2024

Verified traveler

Very kind and helpful staff in the great location

Great time staying there. The staff are really kind and helpful. Especially Ms. Ahn’s input on restaurants and things to do were great. She really went the extra mile to help us and that really helped make our trip with parents better.

Friends_and_family Family

8/10

Excellent

13 Dec 2024

Verified traveler

Decent

Great hotel in a fantastic location. Just wasn't amazing! It's got great service and decent rooms - all you need for your time in Hanoi

Partner

10/10

Exceptional

13 Dec 2024

Gary

Luxury and class in the heart of the city

The staff at this hotel is extremely attentive and very thorough. The hotel gives a very luxury feel and it’s just the right size where it’s not too big and it feels very intimate. They have every type of amenity you would like, including a spa a restaurant downstairs a nice breakfast restaurant on the 10th floor and they even have a beautiful rooftop bar with a 360 view of Hanoi. The value is tremendous, including if you book in a higher level room, you get some really nice amenity inclusions, including wine and fruit and free breakfast and free transportation to and from the airport. They are very good at communicating an email getting back to you and ensuring that your stay is very well cared for. I would highly recommend it and as a very frequent business traveler with over 100 nights per year, I do have very high standards.

Business

10/10

Exceptional

04 Dec 2024

Derek

Hotel is in the ancient city and walkable to most of the key places. Lost a star as the shower/bathtub design is not great and basically drowns the entire bathroom floor each time you shower. Otherwise, great little boutique hotel with a great breakfast (limited choices but always fresh and good).

Leisure Partner

10/10

Exceptional

28 Nov 2024

Janete

The staff was amazing and the room was very clean. On our last day, we were waiting for our transportation and the front desk staff was lovely. She gave us snacks while we waited and waved us goodbye while we drove off!

Leisure Partner

10/10

Exceptional

22 Nov 2024

sam

Beautiful hotel! Lovely and clean, staff were great too. Easy to walk to places, and close to lots of local restaurants.

Leisure

10/10

Exceptional

22 Nov 2024

anthoony

Great place highly recommend

Leisure Partner

10/10

Exceptional

21 Nov 2024

candice

What a wonderful stay we had! This was our first time at Hanoi and staying here with Le Chanvre Hanoi Hotel & Spa was the right choice! The staff esp Carter and Mia and the other front desk staff were the best! They helped us book our tours to Halong Bay which was so much fun! They also helped with our transportation and gave us great recommendations on where to eat! The breakfast was also delicious and this place is so convenient! Thank You for making our stay wonderful!

Leisure Family

10/10

Exceptional

18 Nov 2024

Stella

Great location and very friendly staff

Beautiful hotel but with a very small pool. Great location, close to restaurants and sites,

Friends_and_family Family

10/10

Exceptional

14 Nov 2024

Rohan

Beautiful hotel in the heart of Old quarter!

Amazing location.
Friendly staff.
Really good service.

Friends_and_family Friends

8/10

Excellent

20 Oct 2024

Sophie

La Chanvre Hanoi Hotel and Spa is a comfortable hotel in the heart of Hanoi’s Old Quarter. The reception staff were fantastic and so welcoming on arrival and helpful throughout our stay, As well, housekeeping staff were attentive and excellent. Breakfast provided the full range of options. Our room was comfortable.

Leisure Partner

10/10

Exceptional

29 Sep 2024

Norman

I would highly recommend this hotel to everyone. The hotel is conveniently located and easily walkable to all the important attractions around Hanoi. The staffs were all very friendly and helpful to any questions we have. Room is clean, comfortable and spacious. Feels wonderful to come back to a nice, cosy, comfortable room after a whole day out in the Hanoi heat in September.

Partner

10/10

Exceptional

28 Sep 2024

Marcus

Mia and Thanh were great. Always helpful and knowledgable. The Hotel is immaculate, beautiful and the staff quick to help or take care of any requests. The food delicious with an ample free breakfast. The area is in the French quarter, so there are tons of shops, and the lake area beautiful and a short walk. Lots of street venders and on the weekends they shut down the adjacent roads and fill the streets with vendors. The only issue I had is that the bath tub's design causes it to leak water on the floor if you take a shower. This is easily remedied with 2 strategically placed towels. The A/C is awesome and if you're not used to the heat you'll appreciate it. I have stayed here twice on my recent trip and I'd stay a third time. I highly recommend it.

Leisure Self

10/10

Exceptional

27 Sep 2024

Armando

Excelente place to explore Hanoi.

10/10

Exceptional

27 Sep 2024

Armando

Our stay at Le Chanvre Was very lovely. The location is very convenient. The distance to all the major seethings are 10-15 minutes walking.
We were welcome by Mia and makes us felt at home. She is amazing helping us in our of our needs. All the staff from the front desk, maids, bartenders, doorman, etc are very polite and friendly.
We are staying again next Saturday before we leave Hanoi.

Leisure Partner

8/10

Excellent

23 Sep 2024

Sabrina

This hotel is very clean. Great location. Staff friendly. Breakfast good. Was made to feel very welcomed.

Leisure Family

10/10

Exceptional

22 Sep 2024

Karena

Incredible stay at a beautifully decorated modern hotel. The staff were so friendly and helpful for our entire stay, providing services and information from the moment we turned up to their lobby and short notice. Also, asked for local coffee information and the staff gave us plenty of amazing options to try various varieties of vietnamese coffee.

Leisure Partner

10/10

Exceptional

01 Sep 2024

brendan

Staff were super friendly, my room was nice, hotel is in great location. Rooftop pool is small, but fine. Only 2 sun deck chairs, but a bigger area for the rooftop bar. I only marked them down on their use of small plastic bottles for shampoo / conditioner etc.
I would stay again.

Leisure Self

10/10

Exceptional

27 Aug 2024

JINZHONG

Nice hotel with good location in old quaters. Walkable to everywhere around the lake. Room is so comfortable but can not adjust the air container, sometimes you will feel too cold… totally it is good stay!

Leisure Self

10/10

Exceptional

17 Aug 2024

Steven

Excellent hotel in the middle of Hanoi. Wonderful staff who did all they could for us. Room was clean with a nice bathroom. Breakfast was excellent with lots of choice. Lovely roof top pool with good views across the city. Location really good for the old town and hop on hop off bus tours.

Leisure Partner

10/10

Exceptional

24 Jun 2024

Nigel

Top class Hotel (felt like a small resort) and Top class Service

From the decor, comfort, room, amenities, location, food, hotel staffs

Everything is just perfect, will stay at this hotel again if we have a chance

Employees:
Employees are very well trained, from top to bottom. Help you with any questions or tip in Hanoi.
Open the door for you when you come in or leave. Press the elevator buttons for you.
Room clean can be requested every day. They clean top to bottom (including vacuum and change the bed sheets)
Employees never get in the elevator with you, they all wait for the next one (even the elevator is empty and you ask them to come in no problem)

The hotel General manager welcomes you with a welcome note with his/her contact on it shows how much he or she cares

Room:
Room felt luxurious with fine luxury furnitures. Huge king bed with tall headboard.
Huge 42” smart tv
Rainfall Shower head had so much water pressure
They give expensive lotions from Italy

Breakfast:
Breakfast buffet was amazing with well trained servers and great selection

Amenities:
Free steam room and Sauna
Rooftop pool and bar
Basement lounge (closed at the time)
Paid massage
AC everywhere

Location:
Hotel is located right in the heart of Hanoi and all tourist spots or places of interests and restaurants are around the hotel perimeter

3 tiny suggestions:
-Have a retractable umbrella beside the pool lounge and chairs, so people can also enjoy the amenities during the day
-Have a little sitti

Leisure Family_with_children

10/10

Exceptional

21 Jun 2024

Bruce

Excellent

Business_and_leisure Family

10/10

Exceptional

18 Jun 2024

Frederic James Vincent

Staff were great to help. Great location

Leisure Partner

10/10

Exceptional

17 Jun 2024

josue

This property is very conveniently located by the French Quarters. It is in a great location for local dining, shopping and night life. It is within walking distance to everything you need. Mia and the staff there were amazing!

Business Self

8/10

Excellent

05 May 2024

Louis

Nice services

10/10

Exceptional

25 Apr 2024

Aqing

I had a wonderful experience at my two day stay at this hotel! Room was a bit smaller than expected for the area, but was very clean. breakfast buffet exceeded my expectations and had a great view!

Leisure Friends

8/10

Excellent

23 Apr 2024

Huijia

The hotel is clean but very small.

Leisure Family

10/10

Exceptional

15 Apr 2024

Alison

Property location is great. Friendly staff that can’t do enough for you.
Comfortable bed and clean rooms . The only downside is that there is no Shaving mirror in the bathroom and more lighting as quite dark. Hooks to hang towels and clothes would be handy .

Leisure Partner

10/10

Exceptional

11 Apr 2024

Victoria

The staff were wonderful, they gave recommendations of things to do, stored our luggage days after we checked out when we had a short time in Hanoi after a trip to Halong bay. The rooftop bar and pool were convenient with a great view, and we could even bring a drink down to our room.

Leisure Partner

8/10

Excellent

22 Mar 2024

Jennifer

A nice place, great but expensive restaurant, very helpful staff. The shower was odd and wet the floor as much as the shower and I was disappointed in the use of plastic water bottles rather than reusable glass and small shampoo containers rather than reusable. Way too much plastic to not strong environmental practices, but a very nice hotel overall.

Leisure Partner

10/10

Exceptional

17 Feb 2024

Georg Soeren

Great hotel

One-night stay only on the way between Sa Pa and Ha Long, but we really enjoyed the central location, the comfort of our room and the great service

Friends_and_family Family

10/10

Exceptional

26 Jan 2024

Verified traveler

Hotel review

Very clean and very friendly with good service

10/10

Exceptional

22 Jan 2024

Peter

staff was very nice and attentive, room was nice and clean.

Business

8/10

Excellent

11 Jan 2024

Lota

Nice small hotel in old quarter area in Hanoi. The service was excellent, all the staff are friendly and attentive to our needs. There are things that needs attention to:

#1 The shower which is inside the bathtub doesn’t have door so every time you take a shower, water splashes out of the bathtub which is dangerous as the floor can get really wet and slippery. A shower curtain would help to keep the floor dry. If you’re an older person with knees or back problem, getting on & off the bathtub can be hard. My husband has to help me get off the bathtub every time.

#2 The hotel’s Safe is not fixed onto the cupboard space so anyone can carry it out of your room as they are small & light. You can only use a key to open/close it. You cannot reset it & use your own PIN, I think the one in our room is broken. We were given 1 key to use when I asked for the other set of the key, I was told they only have 1. We never use the hotel’s Safe. We felt it was safer to leave our valuables in our suitcase.

These two concerns are the reasons why we canceled the other 2 reservations with them. I’m glad we moved to Lotte Hotel & then, The Intercontinental Landmark72 as we get to see the other side of Hanoi.

Partner

6/10

Pleasant

23 Dec 2023

Sumita

Staff very polite but no heating in room, dark room, not enough lighting, but right in the French quarter.

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