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Victor Gallery Hotel & Spa

Hanoi and North · Vietnam

95 Hang Gai Streets, Old Quarter, Hoan kiem ward, 95 10 1View location

9.2/10Excellent880 Reviews
Cleanliness9.2/109.2
Service9.6/109.6
Comfort8.0/108.0
Condition9.2/109.2
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Victor Gallery Hotel & Spa

Victor Gallery Hotel & Spa is a luxurious 5-star boutique hotel nestled in the heart of Hanoi's Old Quarter, just steps from Hoan Kiem Lake, Ngoc Son Temple, and Hanoi's Big Church. This French-inspired hotel features a striking black and white décor.

Its 79 stylishly appointed guest rooms offer comfort and elegance across 10 floors. Enjoy a meal at the on-site Victor Gallery restaurant located on the second floor. Experience the charm of a family-run hotel with impeccable service, proving that a 5-star experience isn't limited to 5-star hotels.

Read more about this hotelShow less

With a stay at Victor Gallery Hotel & Spa in Hanoi (Old Quarter), you'll be within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street and Hanoi Old Town Night Market.

This family-friendly hotel is 0.3 mi (0.5 km) from St. Joseph's Cathedral of Hanoi and 0.6 mi (0.9 km) from Hoa Lo Prison Museum. Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets.

Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have designer toiletries and bidets. Featured amenities include complimentary wired internet access, a business center, and limo/town car service.

For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Caters to LGBTQIA+ guests Car required LGBTQIA+ friendly Professional property host/manager Onsite COVID-19 testing (PCR) is available Minimum age for COVID-19 test requirement: 18 Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Christmas Eve (December 24) Gala Dinner per adult: VND 1799000
    • New Year's Day (January 1) Gala Dinner per adult: VND 1799000
    • New Year's Day (January 1) Gala Dinner per child: VND 899000 (up to 8 years old)

    We have included all charges provided to us by the property.

  • You need to know
    • This property caters to LGBTQ+ guests.
    • Couples wishing to share a room must provide proof of marriage.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • A car is required for transportation to and from this property.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the train station and bus station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number +8498567533
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: VND 450000 per vehicle (maximum occupancy 4)
    • Airport shuttle fee per child: VND 299000 (up to 5 years old)
    • Self parking fee: VND 399000 per day
    • Rollaway bed fee: VND 999000 per night
    • Credit card charges are subject to a surcharge of 5 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Vietnamese

    English

Nearby attractions

Hang Gai Street 0.1 km / 0.1 mi
Dong Kinh Nghia Thuc Square 0.2 km / 0.2 mi
Hoan Kiem Lake Weekend Walking Street 0.3 km / 0.2 mi
Hanoi Old Town Night Market 0.4 km / 0.2 mi
Ha Noi Gallery 0.4 km / 0.2 mi
Hoan Kiem Lake 0.4 km / 0.2 mi
Hang Da Market 0.4 km / 0.2 mi
The Old Quarter Gallery 0.4 km / 0.2 mi
St. Joseph's Cathedral of Hanoi 0.4 km / 0.2 mi
Thang Long Water Puppet Theatre 0.5 km / 0.3 mi
Ta Hien Street 0.5 km / 0.3 mi
Vietnam National Tuong Theatre 0.5 km / 0.3 mi
Ngoc Son Temple 0.5 km / 0.3 mi
Ancient House 0.7 km / 0.4 mi
Hang Ma Street 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2022
  • Total number of rooms: 79
  • Number of floors (main building): 11
  • Number of floors (annexe): 11
  • Twin rooms: 25
  • Double rooms: 25
  • Junior suites: 5
  • Suites: 4
  • Triple rooms: 5
  • Executive rooms: 6
  • Superior rooms: 3
  • Family rooms: 6
Show 106 more facilities & services
  • Connecting rooms
  • hotel
  • American Express
  • EC
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • EuroCard
  • Euro 6000
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Beach
  • Golf course
  • Ski slopes
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Local and international callsExtra charge
  • Car hireExtra charge
  • Transfer service
  • Secure parkingExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry serviceExtra charge
  • Launderette
  • Medical service
  • Bicycle hire serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Shop
  • TerraceExtra charge
  • Bicycle storage
  • Concierge
  • Newspapers
  • Luggage room
  • Dining area: 1
  • Clothes dryer
  • Electric kettle: 1
  • Bikes available: 5
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Show cooking
  • Air conditioning in Restaurant
  • Breakfast room
  • 24h dining café: 1
  • Rooftop bar: 1Extra charge
  • Meeting room: 1
  • PrinterExtra charge
  • Photocopier
  • Business centreExtra charge
  • Fax
  • TV lounge
  • Massage
  • Spa treatments
  • Spa centre
  • Breakfast
  • Breakfast buffet
  • Breakfast served to the tableExtra charge
  • Hot breakfast
  • Early bird breakfast
  • À la carte lunchExtra charge
  • Set menu lunchExtra charge
  • À la carte dinnerExtra charge
  • Set menu dinnerExtra charge
  • Breakfast and lunch
  • Vegetarian mealExtra charge
  • LGTBIQ friendly
  • Naturist
  • Children get free accommodation, meals payable on the spot
  • Deposit on arrival
  • Early Check-inExtra charge
  • Early departure
  • Identification card at arrival
  • Marriage certificate required for a couple to share roomExtra charge
  • Flight information required
  • Non-smoking establishment
  • Minimum check-in age: 5
  • Credit card is compulsory as a deposit, no deposit in cash is acceptedExtra charge
  • Online check-in
  • Online Check-out
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin CLASSIC QUEEN BEDDouble or Twin • CLASSIC QUEEN BEDDBT.AS-QN

    Photos are not available for this room type.

    Victor Gallery Hotel & Spa

    Double or Twin CLASSIC QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AS-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE HONEYMOONSUITE • HONEYMOON • 30 m²SUI.HM
    SUITE HONEYMOONPhoto unavailable4 photos

    Victor Gallery Hotel & Spa

    SUITE HONEYMOON

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    HONEYMOON

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.HM

    Room amenities

    • Shower
    • Fridge
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Bathtub: 1
    • Wi-fi
    • Wake-up service
    • Pillow menu
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Satellite TV
    • Cable TV
    • Towel menu
    • Housekeeping
    • Soundproof room
    • Hairdryer
    • Direct dial telephone
    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Victor Gallery Hotel & Spa

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 33 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable4 photos

    Victor Gallery Hotel & Spa

    SUITE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Bathroom: 1
    • Shower
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Fridge
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Central heating
    • Safe
    • Balcony
    • Terrace
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Pillow menu
    • Turndown service
    • 220V power supply
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Welcome pack
    • Satellite TV
    • Cable TV
    • Plug adaptor
    • Towel menu
    • Fireplace
    • Smoke detector
    • Housekeeping
    • Children share the bed with parents
    • Soundproof room
    • Dining Area
    • Towels and bed linen at surcharge

    Facilities with extra charge

    • Minibar
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Victor Gallery Hotel & Spa

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUM • 23 m²DBT.PI
    Double or Twin PREMIUMPhoto unavailable4 photos

    Victor Gallery Hotel & Spa

    Double or Twin PREMIUM

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI

    Room amenities

    • Minibar
    • Fridge
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Central heating
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Pillow menu
    • 220V power supply
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Welcome pack
    • Shower
    • TV
    • Soundproof room
    • Cable TV
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CONNECTING ROOMFAMILY ROOM • CONNECTING ROOMFAM.CM-1

    Photos are not available for this room type.

    Victor Gallery Hotel & Spa

    FAMILY ROOM CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 28 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable3 photos

    Victor Gallery Hotel & Spa

    Room KING SIZE BED

    Room photos

    3 photos

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Satellite TV
    • Housekeeping
    • Soundproof room
    • Make-up mirror
    • Shower
    • Hairdryer
    • TV
    • Minibar
    • Fridge
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Central heating
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Pillow menu
    • 220V power supply
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLASSICDouble or Twin • CLASSICDBT.AS

    Photos are not available for this room type.

    Victor Gallery Hotel & Spa

    Double or Twin CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH TERRACESUITE • WITH TERRACE • 45 m²SUI.TR
    SUITE WITH TERRACEPhoto unavailable3 photos

    Victor Gallery Hotel & Spa

    SUITE WITH TERRACE

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.TR

    Room amenities

    • Toiletries
    • Soundproof room
    • Housekeeping
    • Smoke detector
    • Fireplace
    • Towel menu
    • Cable TV
    • Satellite TV
    • Welcome pack
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Towels and bed linen at surcharge
    • Alarm clock
    • 220V power supply
    • Wake-up service
    • Wi-fi
    • Terrace
    • Balcony
    • Safe
    • Central heating
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Fridge
    • Minibar
    • Direct dial telephone
    • Hairdryer
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUM CITY VIEWDouble or Twin • PREMIUM CITY VIEWDBT.CV-PI

    Photos are not available for this room type.

    Victor Gallery Hotel & Spa

    Double or Twin PREMIUM CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CV-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CONNECTING ROOMFAMILY ROOM • CONNECTING ROOM • 2 Bedrooms • 50 m²FAM.CM
    FAMILY ROOM CONNECTING ROOMPhoto unavailable4 photos

    Victor Gallery Hotel & Spa

    FAMILY ROOM CONNECTING ROOM

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–5 • Adults: max. 4 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    2
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CM

    Room amenities

    • Shower
    • Satellite TV
    • Housekeeping
    • Cable TV
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Alarm clock
    • 220V power supply
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Central heating
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Fridge
    • Minibar
    • TV
    • Hairdryer
    • Soundproof room

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin ONE BEDROOM ONE BATHROOMDouble or Twin • ONE BEDROOM ONE BATHROOM • 1 Bedroom • 20 m²DBT.1W-B1
    Double or Twin ONE BEDROOM ONE BATHROOMPhoto unavailable3 photos

    Victor Gallery Hotel & Spa

    Double or Twin ONE BEDROOM ONE BATHROOM

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    ONE BEDROOM ONE BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.1W-B1

    Room amenities

    • Mini fridge
    • Satellite TV
    • Cable TV
    • Housekeeping
    • Soundproof room
    • Electric Kettle: 1
    • Bathroom: 1
    • Shower
    • Hairdryer
    • TV
    • Minibar
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • 220V power supply
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Victor Gallery Hotel & Spa

9.2
Excellent
880 Reviews
Cleanliness
9.2 /10
Service
9.6 /10
Comfort
8.0 /10
Condition
9.2 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
05 Jul 2026
Maamoun
Very friendly staff, especially there was a receptionist her name was skye she recommended us good spots for Vietnamese food!
Friends
10/10
Exceptional
02 Jul 2026
Michael
Everything was great, especially the staff as others have mentioned, but one issue we had was that the temperature is controlled by the hotel, not the occupant. So it was a little warm for us, but after we expressed our concerns, they brought in an extra unit to cool our room down so we’re OK after that.
8/10
Excellent
28 Jun 2026
Chak Kuen Patrick
Good location and near all tourist spots
6/10
Pleasant
06 Jun 2026
Cynthia
Our room was not clean when we arrived. We had to get housekeeping to wash the cups and spoons. They look was dirty and had to be swept. The cooked breakfast was always cold. We ordered eggs which was made on request. The chef Jamie was lovely and made me very good Pho. Sometimes we had to go to theirsister hotel for breakfast as there were not many guests. Definitely not a 5 star hotel.
Friends
2/10
Poor
28 May 2026
Oliver
The worst hotel of our trip.

We stayed in Vietnam for two weeks, and I can safely say this was the worst hotel of our entire trip. I know it was very cheap, so I wasn't expecting luxury—we just needed a base for the night after a late flight. However, as long as a hotel is clean and safe, I’m usually satisfied. This place was disgusting and downright dangerous.
There were severe electrical fire risks, including exposed cables and loose light switches. On top of that, there were hairs in the shower trap, it reeked of paint stripper at reception, and there were mopeds parked right in the lobby. The shower silicone was mouldy—the whole place is cheap, nasty, and needs a complete renovation. The positive reviews must be fake because there is absolutely no way anyone could rate this highly.
The biggest scam was the \"rooftop pool and bar\" inclusion. This actually belonged to a sister hotel across the road, not this one. It's completely false advertising, and they should really be refunding me.
I couldn’t comment on the breakfast because the place was so filthy I didn’t dare eat in the restaurant. If I had to give one positive, I’d say the staff were friendly. Thanks to them—it’s not their fault the hotel is in such a sorry, hazardous state.
Friends_and_family Friends
10/10
Exceptional
28 May 2026
Roldy
Been to Hanoi a few times and i could say that this hotel is my favorite. The location is perfect for exploring Hanoi as it is in the heart of the Old Quarter and just steps away from the lake, the train street, night markets and heaps of restaurants and stores. The staff at the reception and sales are all very kind and helpful. Special thanks to Henry who went above and beyond to ensure that my family will have a pleasant stay in Hanoi. Thank you guys !
Family_with_children
10/10
Exceptional
18 May 2026
Lanhuong
Best service, great staffs. Location close to everywhere. Very good location !!
Friends_and_family Friends
10/10
Exceptional
07 May 2026
Hamid
The staff were very extremely friendly and nice.
Friends_and_family Family
4/10
Poor
06 May 2026
Michael
First of all we arrived to find they had no knowledge of the booking even though we had email confirming. So we had to pay again but at a higher rate. The room was adequate at least the shower was hot. View not the best but can put up with that. Its advertised as a 5 star hotel but should be lucky to make 3 star. Dirty mattress outside the room during our whole stay. It also shows a rooftop bar, one of the reasons we picked it but its actually at the sister hotel down the road and when we went to try it it was closed. We asked about the pool and was told thats also at the other hotel but is closed to be cleaned. Breakfast well, we went for breakfast on the second day to find the room empty, we were rushing for a trip so had to go, when we asked when we got back they said sorry the breakfast was also at the sister hotel down the road, you couldn't make it up. We also came back one evening at 2am and couldn't get in because the night man was asleep, we managed to force the door open which was held closed by an umbrella. Just to rub salt into the wounds on check out they charged us for a bottle of water, really?
Been to many hotels in Vietnam and this was the worst by far and NOT 5 Star. Would not recommend.
Partner
10/10
Exceptional
28 Apr 2026
Patricia
Spacious and clean room! AC and wifi were good! Great location!
4/10
Poor
25 Apr 2026
Mousa
The hotel was in a very poor condition, stains on every furniture everywhere in the hotel.
But the location was great. Close to many must go places in the city.
Self
2/10
Poor
22 Apr 2026
Juan
Avoid this place overall
10/10
Exceptional
21 Apr 2026
Merryl
Perfect location, staffs are all so lovely, especially henry! Highly recommended
Self
8/10
Excellent
15 Apr 2026
Natalia
Room was clean and well maintained. I was on the top floor with a balcony which was great. Cleaning staff were very slow to come makeup the room though, some days didn’t come at all. Front desk staff were always very helpful. Breakfast was good and came with the room.
10/10
Exceptional
09 Apr 2026
Ashleigh
Great location on the old quarter, staff was very friendly and helpful. They provided great recommendations and helped organize our transport as well!
Friends
10/10
Exceptional
09 Apr 2026
Rainer
Great location in the historic old quarter, a short walk from beautiful Hoan Kiem lake and night market. Walkable to Train Street and Temple of Literature. While the facility is showing signs of aging, it is clean and the staff outdo themselves keeping guests comfortable and happy. Vivian’s excellent recommendations on dining and visiting attractions proved invaluable. We loved our stay at Le Petit Princess Hotel and spa. My wife and I stayed here twice and would easily choose to again.
Partner
6/10
Pleasant
07 Apr 2026
cameron
Location is great. Staff were excellent. Room was clean and comfortable. Common aereas were dirty and cluttered. Building could use a reno. Breakfast was OK. Overall decent value for what we paid.
Family
6/10
Pleasant
06 Apr 2026
Vimal
My room was clean,there wasn't any water placed in my room,however on check out I was asked to pay for using 3 bottles of water that I didn't consume. However I didn't pay as I explained there wasnt any bottled water there.
The staff except for Ruby are well below average. Ruby went Above and Beyond to ensure my transport and safety needs were maintained throughout my stay in Vietnam. The area outside the hotel is safe,walkable and lots of shopping and dinning options.
Self
10/10
Exceptional
05 Apr 2026
Marc
Staff were amazing and very nice to us. Lovely central hotel at a great price. Only limitation was some travel companies won’t come to the door but will pick up 1 minute walk away.
Partner
10/10
Exceptional
04 Apr 2026
Mikhail
The room was very clean. The air conditioning was great and kept the room cool enough to escape the heat. The staff was very pleasant and helpful. I arrived/checked-in close to 3AM and the staff went the extra mile to message me and coordinate to have everything ready for my arrival. I would happily stay here again!
Self
10/10
Exceptional
04 Apr 2026
Steven
The Hotel has great service and Vivian really nice service.. She is so cute and good speaking English.
10/10
Exceptional
02 Apr 2026
Va
The hotel is conveniently located. It is right by Hoan Kiem Lake. There are many restaurants and shops nearby. Front desk person was very nice and helpful. The room was clean and roomy. We will definitely return. Highly recommended
10/10
Exceptional
01 Apr 2026
Paul
Adequate breakfast
Self
6/10
Pleasant
01 Apr 2026
Vimal
My checkin to this hotel was the sourpoint of my stay there.Upon arrival at 3a.m,was hurriedly ushered out by a sleeping receptionist whom informed me that I have to go their brother hotel across the street. On entry their I was told i had to go back to the sister hotel,on my insisiting that I made.a confirmed booking,I was given a room at the brother hotel. 2 nights later I encountered the sleeping receptionist again, this time.at 7pm,he was sleeping on the front desk,i subsequently asked him hom name and found out that his is Mr.John. The hotel and breakfast was very good and I thank Ruby for being there and improving the experience that made my stay a lot more comforting. Both Ruby and Henry are great assets to the hotel.
There are lots of shops and restaurants closeby.
Self
8/10
Excellent
29 Mar 2026
Linda
Most of the staff was friendly and helpful with booking day trips.. The best part of our stay was speaking with Jamie and his colleague chef at breakfast each morning. They did a fantastic job and were just wonderful. We felt at home. Rooms were small but clean and in the heart of the old quarter with great shopping and a nearby park. Our room was quiet.
10/10
Exceptional
20 Mar 2026
Gary
Internet and phone connection is pretty spotty, I had to go outside to make calls on my phone, and connection spoed sliw. The rooms are dated sone, I couldnt turn off the lights in my room until I unplugged the control unit and restarted. Worked after a few minutes restarted. Temperature is difficult to regulate but not severe. The GREAT things were staff extremely helpful and really good breakfast everyday. Maid staff turned my room over in 2 minutes! Very good for the price, and the location in old market is really perfect!
Self
10/10
Exceptional
20 Mar 2026
Jeff
Good location, clean rooms, and friendly staff!
Partner
10/10
Exceptional
16 Mar 2026
Maria
Excellent well located hotel
Partner
6/10
Pleasant
13 Mar 2026
Christine
Location was great, pillows very uncomfortable, room small and wasn’t the most clean.
Partner
10/10
Exceptional
11 Mar 2026
cindy
This hotel was in the heart of the old quarter, and the location was EXCELLENT! Shops, restaurants, Hoan Kiem lake, were literally steps away, making it easy to find places to eat, things to do, and things to buy. It was also easy for tour companies to pick us up from the hotel. Henry, and the rest of the front desk staff were great, as were the staff in the breakfast room. I would definitely stay here again!
Partner
8/10
Excellent
09 Mar 2026
Michelle
Staff were great - we had booked 2 separate nights due to flight changes and they organised it so we could keep the same room for both nights.
The hotel is definitely needing upgrading and i would say its definitely not 5 star more 3 star. Quite tired/outdated in lots of places.
It has a very good location and is very reasonably priced so things to consider depeon whats important to you
Partner
10/10
Exceptional
04 Mar 2026
WILLIAM
I love staying here every time I visit Hanoi. The staff always remembers me as soon as I walk into the hotel.
Henry at the reception desk to Jaime, the chef in the kitchen and the girl who brings my breakfast to me in the restaurant.
The entire staff is outstanding and very friendly.
Self
2/10
Poor
01 Mar 2026
Brian
The hotel was advertised as 5 stars, having a restaurant and bar, none of this was correct. The room they put us in when we arrived had lights not working, I had to use our torch to find power plugs, one power plug was hanging on the floor, another did not work, the air con did not work, also the television did not work, this may sound unbelievable but is true, I actually sent complaints to expedia and the hotel and nobody actually bothered to respond to me, other than I believe a short computer generated response, really poor buy all parties,
Partner
10/10
Exceptional
01 Mar 2026
Sann
We had a wonderful stay. Henry and the all the staffs are very helpful and kind.
We stayed twice during our Hanoi visit snd will stay again in future.
Family
8/10
Excellent
26 Feb 2026
George
It was OK
Self
10/10
Exceptional
26 Feb 2026
Sann
We enjoyed our stay. We will come back after Da Nang visit. Ryan and Henry, reception staff are very helpful and willing to help us.
Family
10/10
Exceptional
24 Feb 2026
Nigel
The hotel location is excellent and the hotel was clean and well presented. The staff were very friendly and helpful. Would recommend.
Partner
8/10
Excellent
19 Feb 2026
Roger
All good but breakfast limited
Leisure Self
8/10
Excellent
16 Feb 2026
Roger
Very clean, great location but not sound proof
Leisure
10/10
Exceptional
13 Feb 2026
Kristin
We stayed here after a few days in the Old Quarter - while still a busy area it was not as chaotic. The room/bed was comfortable and the staff very helpful. The breakfast was good and the manager offered breakfast pho one morning. We had an early departure to get to Sapa and the staff prepared a meal for us to take on the bus - great service! The cost of the room was very reasonable for all that we enjoyed. Thx!
Leisure Friends
10/10
Exceptional
13 Feb 2026
Phyllis
All staff was helpful and courteous and worked to make my stay pleasant. Good included breakfast. Good location to walk to the lake. I would stay again.
Leisure Self
10/10
Exceptional
12 Feb 2026
Dawn
Staff wonderful!
Self
10/10
Exceptional
10 Feb 2026
Thao
Rooms are clean. Staff are very friendly. Happy with our stay. Would definitely come back and highly recommend.
10/10
Exceptional
08 Feb 2026
Ryan
great staff and speedy efficient room service
Leisure Self
10/10
Exceptional
06 Feb 2026
Ian
Staff incredibly helpful
10/10
Exceptional
31 Jan 2026
ANITA Ka Ying
The staff, especially Henry, provided exceptional service even before we arrived at the hotel. Henry reached out the day of to check if we required transportation service to the hotel. Upon arrival, Henry was there to personally greet us and he made sure we had everything we needed during our time in Hanoi. The service at Victor hotel exceeded our expectations.
Leisure Partner
10/10
Exceptional
28 Jan 2026
Laura
The staff were very kind as well as professional.
Partner
10/10
Exceptional
28 Jan 2026
Imane
Nice hotel and staff. Location is perfect!
Leisure Partner
8/10
Excellent
20 Jan 2026
Bin
Location is good, staff is very nice and always willing to help. The rooms and the building were fairly outdated.
8/10
Excellent
20 Jan 2026
Stuart
Room spotless and the staff really helpful and friendly, room was nice just had no daylight come through the window (looked straight out to a wall) which is the only thing that let it down, location was great though, didn’t get a chance to use the pool or any massage facilities
Leisure Partner
2/10
Poor
01 Jan 2026
Michael
Room like a box, needs renovation and damages repairs TV not working digatal box hanging on TV
Got tricked into a \" must join policy \" for NYE @ 50 GBP per head there were 2 adults in our booking
New years Eve dinner was on a rooftop where the food was cold while it took to get from ground floor kitchen it was
Partner
10/10
Exceptional
29 Dec 2025
Teck Boon Andy
Staff attentiveness at the lobby, check-in counters as well as breakfast area was excellent. Housekeeping staff needs more training.
Friends_and_family Family
10/10
Exceptional
29 Dec 2025
Paul
I had a wonderful stay in November 2025 thanks to the fantastic managers that made sure that I enjoyed my stay in Hanoi. Shout out to Vivian and Henry, they went out of their way to make sure that I had everything that I needed to make my trip memorable. When I go back to Hanoi, I will stay here without a doubt.
Leisure Self
10/10
Exceptional
26 Dec 2025
Matt
This was an excellent stay. Vivian was very kind and helped me to extend my stay by a day.
Leisure Self
4/10
Poor
24 Dec 2025
SUNDARAM
Overall nothing was drastically bad
6/10
Pleasant
03 Dec 2025
Minh
The hotel is outdated and worn. Definitely not a 5 star hotel, 3 star at most. There’s no rooftop bar or any rooftop.
Leisure Self
10/10
Exceptional
17 Nov 2025
Adam
Staff was amazing, clean rooms, great location.
Leisure Partner
10/10
Exceptional
13 Nov 2025
Hugo
We had an amazing time here. Staff goes above and beyond to ensure your stay here is memorable and as pleasant as possible. I will definitely recommend family and friends to stay here when necessary. Location is very close to all the main attractions.
Leisure Partner
10/10
Exceptional
07 Nov 2025
Laura
We had a wonderful stay at the Victor Gallery Hotel. The staff treat you like family. They are very professional and kind. Our room and bed were very comfortable. It is a very nice place to stay in the Old Quarter.
Partner
10/10
Exceptional
29 Oct 2025
Keen Katz
We enjoyed our stay the Victor Group. Staff was HANDS DOWN AWESOME!! They helped accommodate my very special request for a room setup, THANK YOU!

The hotel is in a great location, which is walking distance to many things since it's on one of the main roads. Easy for transportation as well: Grab (car or scooter). The roof top bar was nice too, but it was a little walk since it's on a separate building.

We enjoyed the breakfast as well. On our checkout date, our flight was very early, the staff prepared us some breakfast TOGO! Like I've never experienced hospitality like this from a hotel. That was super awesome! They packed us some food that we can eat as we are on the go, with bottled water. They also helped us with transportation to and from the hotel, which made it easier for us since that was our FIRST TIME and First hour in Vietnam. Super convenient. We appreciate you guys!

Business Partner
10/10
Exceptional
25 Oct 2025
Constantinos
Amazing staff
Very nice hotel
Excellent location
Leisure Family
10/10
Exceptional
21 Oct 2025
Franklin
The staff was very friendly and helpful!
Leisure Partner
10/10
Exceptional
19 Oct 2025
Jane
Clean room. Conveniently located. Don't hear much street noise but a lot of hallway noise. The staff is amazing and friendly though
Self
10/10
Exceptional
19 Oct 2025
Alex
My stay at this hotel was excellent. The room was a perfect fit for me as I wanted somewhere close to the old quarter. The room was extremely clean and comfortable. The hotel staff were the friendliest and most accommodating people I’ve met in Vietnam. They catered for everything I needed and more. If you are looking for a brilliant place to stay while in Hanoi please consider looking here. I know I will be back. Thank you so much for your hospitality.
Leisure Self
10/10
Exceptional
16 Oct 2025
Long
Everything
Partner
10/10
Exceptional
15 Oct 2025
Long
Perfect
Great
Partner
10/10
Exceptional
14 Oct 2025
Mary

Great staff!

It was such a pleasure staying at Victor Gallery. The staff was so kind and helpful, especially Vivian, who went above and beyond with her service and was fantastic. She really made the stay great and I would recommend Victor Gallery to everyone!
Self
10/10
Exceptional
10 Oct 2025
Lilia
Staff is very professional and caring. Special thanks to their chef the food was DELICIOUS!!! We were celebrating my daughter's B day and their staff (Please excuse me, I am probably not spelling it correctly) Vivian had made a Happy B day arrangement for the room and a beautiful plate of fresh fruit! Certainly recommend!!! 10/10!!!
Leisure Family
10/10
Exceptional
06 Oct 2025
Jaya
This hotel is PERFECT for your trip to Hanoi! Me and my wife couldn't be happier! It's perfectly located and it walking distance so pretty much anywhere you want to go! The rooms were clean and comfortable and the staff was beyond amazing. We even got to see and participate in a staffs birthday celebrations which made us feel like we were apart of their family! Breakfast is amazing as well. We also have to give Vivian a bug shout out. She really went above and beyond to make our stay amazing. It was raining hard one day where we had to cancel our Holong Bay day cruise. She took care of it for us without even asking! 11/10 experience!! Highly recommend!
Leisure Partner
10/10
Exceptional
04 Oct 2025
Juhee
Great hospitality and value! Staffs are very nice and helpful when you ask tips and info about getting around the town.
Partner
10/10
Exceptional
03 Oct 2025
Dan
This is a top notch hotel with staff that was like family. I highly recommend this hotel. Vivian was great, she helped with all our travel arrangements, it made getting around Hanoi easy.
Leisure Partner
10/10
Exceptional
02 Oct 2025
Jaxs
Fabulous staff and great service. Accommodation just what we needed
4/10
Poor
01 Oct 2025
Sang Woo
This hotel is NOT a five-star hotel, max three stars, which does not correspond to the pictures or the listing category on Hotels.com. Good location in Hanoi close to most things and nice staff but unfortunately the hotel is not in good condition, terrible hair dryer, rooftop bars are in another building, no bathtub, no room service.
Friends_and_family Family
10/10
Exceptional
01 Oct 2025
Patrick
I absolutely loved the staff at this property they made me feel very special on my birthday! I will be back
Leisure Self
10/10
Exceptional
24 Sep 2025
Muzammil

Best customer service ever!

With heartfelt thanks to the amazing Vivian, Ryan and the rest of the team for delivering service worthy of a five-star hotel. Their local recommendations were excellent, their humour and warmth was genuine and constant, and nothing was ever too much trouble. A pay rise is definitely in order! Add to that a fantastic location by Hoan Kiem Lake, lots of good food & coffee nearby, and I can’t recommend Victor Gallery highly enough. I’ll definitely be back!
Self
10/10
Exceptional
23 Sep 2025
Tetiwe
Lovely property close to subway. Lots of dining options nearby. Very professional and friendly staff. We enjoyed our stay and will come back again
Leisure Friends
2/10
Poor
23 Sep 2025
Shozo
They do their best to get a better customer review
Self
10/10
Exceptional
18 Sep 2025
Muzammil

Wow - great service from Vivian and Ryan!

A really nice place to stay in central Hanoi. Vivian and Ryan provide first class service - and maybe should get a pay rise! Some great local recommendations for coffee too.
Self
10/10
Exceptional
17 Sep 2025
Soo
Staff is fantastic. Especially Vivien and Henry were so helpful with sorting out our difficulties and confusion with some tour and service providers. Excellent recommendations for places to eat as well. A big shout out to both of them.
10/10
Exceptional
12 Sep 2025
Adrianne
Staff are AMAZING - so accommodating and so so so friendly! They also offer an airport shuttle so very convenient as well. Would recommend this place to everyone!
Leisure Friends
10/10
Exceptional
09 Sep 2025
Ciara

Great location (but no gym)

Lovely place to explore Hanoi from! Vivian and her team were consistently so friendly and helpful and really made our stay special. Would recommend to anyone looking to stay in the Old Quarter. Just note that there is no gym at this hotel despite there being a picture of one in the hotels.com listing.
Partner
4/10
Poor
06 Sep 2025
Deneisha
This property didnot look the pictures. It was not worth 100 USD for the night. Should not be apart of the VIP list. This property should be a 3 star at minimum. The front desk staff was very nice and helpful
Leisure Self
10/10
Exceptional
04 Sep 2025
Myscha
The staff here are the absolute BEST, without a doubt. Vivian and Ryan at the front desk are absolute sweethearts, and I truly hope I get to see them the next time I come back to Hanoi. Phương Anh went above and beyond to ensure my breakfasts were always great. They absolutely made my stay here worth it. The room was very clean, though trying to turn off all of the lights was certainly a mission, and there was no hot water on day 1, however this was a one-time issue. Other than that, my stay here was one of the best out of my entire 2 months of traveling!
Leisure Self
6/10
Pleasant
29 Aug 2025
Jennifer
Sorry but I can’t lie on this review as I rely on them for my bookings. The positive: the staff are great. The negatives: this hotel needs a refurbishment. I’ll stop at that.
Leisure Partner
4/10
Poor
12 Aug 2025
maria
Not as pictured
10/10
Exceptional
12 Aug 2025
Hannah
Room leaked when it rained and side of shower didn't drain properly
Partner
8/10
Excellent
12 Aug 2025
Verified traveler
Good location for one or two nights ..
Nothing special
Friends_and_family Family
10/10
Exceptional
08 Aug 2025
Nhan
Staff went extra miles to assisted us on things to make our stay as comfortable as possible. Wonderful services. Thank you very much
Business Friends
10/10
Exceptional
01 Aug 2025
Chuan Chi
Amazing place to stay. Really close to the old town area. The hotel is clean and comfortable. The staff are really kind. Especially thanks to Vivian, she shows me the way to train street, really helpful!
Business
10/10
Exceptional
01 Aug 2025
Margherita
I had an amazing stay at this hotel. The staff were exceptional and went above and beyond to make sure I had everything I needed. The receptionist Vivian, was absolutely wonderful! Highly recommend this hotel in you’re in Hanoi. Great location as well, everything at a walking distance
Leisure Self
6/10
Pleasant
27 Jul 2025
Dawna
Not much around the property. It would be nice if there was a store, park, or a walking trail for the guests to enjoy. You will always need an Uber/lyft to leave or return to property (shuttle is available, when it’s available).
8/10
Excellent
24 Jul 2025
William
Overall a very nice hotel
Business Family
10/10
Exceptional
19 Jul 2025
gregory
Very nice
Business Family
10/10
Exceptional
18 Jul 2025
Jon
The staff was exceptional, especially Vivian who took very good care of us.
Leisure
10/10
Exceptional
18 Jul 2025
ashley
Short stay with excellent service, good location and good breakfast.
Business Family
10/10
Exceptional
17 Jul 2025
brandon
Upon arrival at Victor Gallery hotel & spa, we booked Ha Long Bay 2 day 1 night tour + Sapa 3 day 2 - night tour was good promotion and excellent service. The Ha Long Bay cruise offered breathtaking views, while the Sapa tour featured stunning landscapes and local culture. Both experiences were well-organized, making our trip memorable and enjoyable. The hotel’s hospitality added to the overall satisfaction of our journey. The rooms were comfortable and clean, providing a perfect retreat after full days of sightseeing. We particularly appreciated the helpful staff who went above and beyond to assist with our needs. Overall, Victor Gallery Hotel & Spa exceeded our expectations.
Business Family
10/10
Exceptional
17 Jul 2025
Calvin
All of the staff is very nice, including Vivian and the Door people and the breakfast people.
Leisure Partner
10/10
Exceptional
16 Jul 2025
brenda
Excellent short trip with excellent tour service, excellent staff, excellent room.
Business Family
10/10
Exceptional
16 Jul 2025
Tuan Minh
Super location at the center of the old quarter, great conditions, delicious breakfasts and super friendly staffs. Highly recommended!
Leisure Family
10/10
Exceptional
15 Jul 2025
freya
Our room was clean, nice decoration, and the bed was incredibly comfortable. The staff were friendly and attentive, making our stay even more enjoyable. We also appreciated the quiet atmosphere, which helped us relax after a busy day of sightseeing. Overall, a great experience worth recommending.
Business Family

Location & surroundings

Victor Gallery Hotel & Spa
95 Hang Gai Streets, Old Quarter, Hoan kiem ward, 95 10 1, Hanoi, Vietnam

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Victor Gallery Hotel & Spa

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