Hanoi Bonsella Hotel

Vietnam , Hanoi and North
Hanoi, No. 3 Bao Khanh Lane, Hoan Kiem
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100 reviews shown

6/10

Pleasant

30 Sep 2025

Katie

We booked a suite with King bed. The bath tub and shower combo was a little concerning as it is very high up and you'd have to climb up into; can be a major trip hazard for older adults. I am in my late 30's and had a hard time. When the tub was wet, i nearly killed myself trying to get in to shower. Again, the tub function did not work. To make up for the room, the staff was extrememlt hospitable. Very accommodating, friendly, and helpful. They made the e perience enjoyable at the hotel. Always making sure we were happy with our stay. I would recommend this hotel for its close proximity to Hoa Kiem Lake and eateries.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Julien

Awesome location and very welcoming staff, would stay there again.

Leisure Partner

10/10

Exceptional

11 Jul 2025

Rodolfo

Great hotel at the best location. Walking distance to a lot of sites and food places. The staffs are very friendly and accommodating. If ever I come back to Hanoi again, I will definitely book this place again.

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Nhan

Excellent and super friendly staff. Walkable to Hoan Kiem lake and night maket. Delicious breakfast. Highly recommended!!!

10/10

Exceptional

10 Apr 2025

Sim

Clean, central and everyone super helpful

10/10

Exceptional

01 Mar 2025

Thanh Nhi

Good breakfast, good service

Business_and_leisure

10/10

Exceptional

02 Jan 2025

Wendy

Excellent hotel!

We loved our time at the Bonsella! The service was very personal and overall excellent! Everyone was so helpful for us. The location is perfect and close to everything. We just walked all over the beautiful city of Hanoi. Our rooms were comfortable and clean. Very happy with our stay!

Friends_and_family Family

10/10

Exceptional

18 Dec 2024

Marshall

Great location and good hotel

Great location near the lake , friendly staff , good breakfast. Room was comfortable

Self

8/10

Excellent

22 Oct 2024

Paul Toong Meng

Good hotel but noisy

The hotel’s location is perfect for exploring Hanoi’s old and French quarter. Lots of restaurants and shopping around the hotel too.

My room is newly renovated and has a city view. However do bring your earbuds plugs because the soundproofing of the room is not the best. You will hear the traffic, construction and dragging of chairs.

The roof is under construction so avoid the highest 3 floors if you want a peace sleep.

** The hotel kindly offered me free transportation to the airport after learning about the construction noise last night. Excellent customer recovery. I will definitely consider staying with them again.

Self

10/10

Exceptional

09 May 2024

Shayne

Amazing staff! Super friendly and hospitable with good knowledge of the area. Location is great, the AC works really well, complimentary breakfast is really great and it’s surprisingly quiet. Definitely recommended.

Leisure Partner

10/10

Exceptional

29 Feb 2024

Lissa

An excellent hotel in all ways. Excellent staff. Highly recommended

8/10

Excellent

01 Oct 2023

Kelly

Nice area, lots of food and massages a minute away!

10/10

Exceptional

16 Jan 2023

Deryl

Fantastic location, friendly, knowledgeable and helpful staff. Lovely room.

Leisure Self

8/10

Excellent

12 Nov 2022

evan

Great hotel with great location right by the lake, rooms were good and overall a good stay.

Only downside is that the staff were very nosy and not the nicest with the couple guests I brought to the hotel for a drink.

Leisure Self

10/10

Exceptional

26 Aug 2022

ngoc son

Good service
Good location

Family

10/10

Exceptional

12 Jun 2022

Dinh Viet Anh

Amazing location in the Old Quarter and extremely near to the Hoan Kiem Lake. There's a bar, local coffee shop, local eateries and a famous pizzeria all within a few steps from the hotel. The room itself is decent and breakfast is just okay.

They close their entrance at midnight though, so be prepared with a SIM card so you can call them up to open the door if you were to arrive back later than that.

Leisure Self

10/10

Exceptional

15 May 2022

Yoon Shan

The front desk staff is very friendly. Mia ( sorry if wrongly called). Suggest staff should wear a name tag.
Mia was helpful and always have happy and smiling face.
Recommend to stay in this hotel again. By the way, m house breakfast was wonderful, Vietnamese style as well as western - porch eggs, hot dogs, bacons. All cooked very delicious and yummy. Vietnamese coffee, cereals also served. Well done . Had a wonder stayed in Bonsella.

Leisure Family

10/10

Exceptional

03 Mar 2020

Verified traveler

The staff was amazing! The breakfast was the best we had while visiting Vietnam (we traveled from north to the southern most tip) . It was on the top floor and we sat out on the balcony looking over the other buildings and lake. Quite lovely! The rooms were nice and had air conditioning. It was located in walking distance to most things. Great shopping. We also did an amazing tour/bike/boat of Nin Bin - we were taken on the river to see the amazing lime Stone Mountain formations and then biked all over and had lunch- it was a super fun event! (Instead of doing a boat trip of Halong Bay which I hear is very over crowed and polluted) - just a thought for those that don’t want to spend a lot time.

Leisure Partner

10/10

Exceptional

22 Feb 2020

David

Location location location

Great Service, staff and location. Close to all attractions and a block from Lake. Great local restaurant right next door. Road around Lake closes on the weekend which is an added bonus.

Partner

10/10

Exceptional

17 Feb 2020

Verified traveler

We loved our stay at the Hanoi Bonsella Hotel. The staff went above and beyond in all aspects of service. The room was new and clean. The location is perfect...close to everything...but on a quieter street. Every morning you can enjoy an incredible breakfast on the top floor with a view of the lake and city. My wife and eleven year old daughter agree with me that this was probably our favorite big city boutique hotel experience...ever. Thank you!

10/10

Exceptional

29 Jan 2020

Delsa

service beyond expectations

wonderful visit - from the welcome drinks and plate of fruit, to the beyond expectations effort in recovering my I-pad that I left on the van transporting us from Halong Bay. Everything about this hotel and the service they offer in amazing.

Thank you. We loved our stay with you.

Partner

8/10

Excellent

06 Jan 2020

Verified traveler

Good location, facilities were comfortable but minimal

Leisure Partner

10/10

Exceptional

29 Dec 2019

Verified traveler

Wonderful staff and excellent services! Good location too!

Leisure Family

10/10

Exceptional

28 Dec 2019

Verified traveler

Good location. Friendly staff. Super good breakfast on both food and service.

Leisure Family

10/10

Exceptional

18 Dec 2019

Maurice

The room was well equipped with all essentials plus little gimmicks like ear plugs, petals of flower and a comprehensive directory on highly recommended eateries...
Staff were their biggest assets - well trained , polite / helpful/cheerful !
Location is par excellence !

Sound insulation can be improved .

Leisure Partner

10/10

Exceptional

13 Dec 2019

David

Best location. Great price!

Fantastic location!!! Close to all the action, great restaurants and hustle and bustle of old town.
Very friendly helpful staff and delicious breakfast. Clean and well maintained. Highly recommended.

Partner

10/10

Exceptional

15 Nov 2019

Verified traveler

Nice room. clean. comfort. warm staff.
excellent service....

Business Partner

10/10

Exceptional

07 Nov 2019

Verified traveler

The staff were very helpful. They had a great attitude and were available throughout the entire trip. Definitely recommend a stay at this hotel!

Leisure Friends

10/10

Exceptional

03 Nov 2019

SimonK

Really close to downtown (Hoan Kiem Lake), staffs were so nice.

Leisure Family

10/10

Exceptional

20 Oct 2019

ScooterRides

From check in to checkout 6 days later the service was beyond my expectations. The room was good, clean and quiet. Location was the best. Elevator was quick. Breakfast buffet and made to order with staff always ready to assist. Front desk was ready to help with answers to my never ending questions. Booking an excursion with staff was simple and used a good tour organization. When we departed early for a personal excursion of our own, the staff prepared a bag of breakfast to go which was an excellent start to our journey. I would like to give a shoutout to Jason and Kate for their professionalism, assistance and sincerity. We will definitely be a repeat customer. Cheers.

Leisure Partner

10/10

Exceptional

20 Oct 2019

Verified traveler

Perfect location, great room but the thing that made it stand out was all the staff, from the cleaner to receptionist were very friendly and this is my go to hotel when visiting Hanoi

Leisure Friends

8/10

Excellent

05 Oct 2019

Verified traveler

Very good

Staff is superb. Good breakfast. Slightly noisy location, of course you are in the middle of a city

Self

10/10

Exceptional

01 Oct 2019

Paulo

Cute hotel with an amazing staff right in old town

This is a small boutique hotel, very comfortable and with amazing staff. It you want to stay where things are happening, this is the place. All staff was very, very attentive. Just to give an example: My wife needed soy milk with the coffee. Well, soy milk is not popular in Vietnam, and they did not have it on the buffet. However, Ha (yes, her name is Ha), figure out what it was and had someone go and buy some soy milk right away and had it just in time.
Jenny at the front desk actually booked all the transportation to/from airport and even the HaLong by cruise, even for transportation to/from another hotel when I first arrive. Jason, the manager is also very active and anticipating our needs all the time.

We noticed that generally speaking staff service is very personal in Vietnam and other Asian countries. Makes me wish that American hotels would consider more than just making an effort to give their change in brand new bills as a standard of service quality.

Partner

10/10

Exceptional

30 Sep 2019

Verified traveler

Central location near to local eatery, cafe, shops, spa and attraction. Friendly staffs that always serve me with smile and treat me like their friends. They always prompt to answer my queries and gave good recommendation on local food. Love their daily buffet breakfast spread and I even got a surprise birthday cake from the kind staff that made my birthday a memorable one. Thanks to the hotel staff for their warm reception and kind assistance during my stay. Will definitely stay here again if I visit Hanoi in future.

Leisure Self

10/10

Exceptional

30 Sep 2019

Scott

Location, location, location

Great hotel on a quieter street in the old part of the city. Excellent staff and attention to detail.

Friends_and_family Friends

10/10

Exceptional

05 Sep 2019

Verified traveler

The staff made us feel special from beginning to end.
Jenny, Kate and Helen at the front desk were just wonderful.
The young lady at breakfast was great too.

Leisure

10/10

Exceptional

11 Aug 2019

Verified traveler

The staff were very friendly.It was convenient to move because it was located near the lake.

Friends_and_family Family

10/10

Exceptional

06 Jul 2019

Verified traveler

Excellent.

Location and service were superb for the price. Will stay again.

Family

10/10

Exceptional

18 Jun 2019

Binh

Wonderful service, breakfast is delicious, everybody is so friendly and helpful

Family

10/10

Exceptional

16 Jun 2019

Verified traveler

Good location. Great service. Clean. Good breakfast.

Business Self

10/10

Exceptional

07 Jun 2019

KIRTI

EXCELLENT BOUTIQUE HOTEL WITH FRIENDLY STAFFS

Wonderful hotel with good quiet location, big room & extremely friendly staff ready to help-out with any requests. The buffet breakfast was also good with sufficient menu for full-time Vegetarians like us. Would highly recommend this hotel as it is within walking distance to the Hoan Kiem Lake, shopping streets & plentiful of F&B outlets.

Partner

10/10

Exceptional

24 May 2019

Verified traveler

This hotel is one of the best place that we’ve ever stay in. Great staff, good food, best location. We’ll definitely come back.

Leisure Partner

10/10

Exceptional

21 May 2019

Verified traveler

Very clean, comfortable room. Excellent services. Nice staff. Good food.

Leisure Partner

10/10

Exceptional

18 May 2019

Moonha

Excellent choice!

Nice staffs! Good location! Clean!

10/10

Exceptional

17 May 2019

Verified traveler

all good. very very kind and clean. I visited twice at 2018, 2019

Leisure Family_with_children

10/10

Exceptional

15 May 2019

Verified traveler

Great location. Great services. Great staff (especially food court staff). Comfortable room and very good food.

Friends_and_family Partner

10/10

Exceptional

14 May 2019

Verified traveler

good

service was great. best part of our stay. breakfast could have more options. place seems to cater to many koreans and it is reflected in the breakfast provided

Family

10/10

Exceptional

30 Apr 2019

William

A lovely stay at the Bonsella

We had a lovely stay at the Bonsella. The street is a lot quieter than some of the other Old Quarter streets and is a short walk to the lake which was lovely to walk around early in the morning. The room was spacious, wifi great - my son had skype lessons for violin with no problem and the room accommodated a roll away bed for our 14 yr old son with no problems. Bathroom was well equipped with modern facilities and the front office team were excellent and had all the nice little touches to make our stay memorable. The breakfast buffet was awesome and had a great range to choose from. We will definitely stay here when we visit Hanoi again.

Family

10/10

Exceptional

27 Apr 2019

Karnesh

A Hidden Gem

The hotel is perfectly located in the Old Quater a lane away from the lake & the walking Street. We've travelled around the globe but have never seen a more happy and enthusiastic Staff. Jason & Jenny are the senior members but will not hesitate to go out of their way to make any of your requests happen (even if they don't fall in their line of duty). I can literally go on forever. All I can say is Very worth it. Go for it. We are definitely returning soon!!

Family

10/10

Exceptional

22 Apr 2019

Bea

Awesome location and staffs. Definitely staying here again on my next visit!

Partner

10/10

Exceptional

13 Apr 2019

Mary

Great Hotel

Exceptional hotel and service to match. The staff were very friendly and provided great customer service. The location was central and all sites were within easy reach of the hotel. The manager provided an in-depth leaflet on the local area and recommended a fantastic local restaurant. Would definitely recommend this hotel to anyone.

Partner

4/10

Poor

31 Mar 2019

Verified traveler

I made a mistake of trusting to much on reviews from multiple sites. This hotel was renamed from failing “Diamond hotel”, apparently without obvious renovation. Elevator rug seems coming directly from the street.

Other than dated facilities, staff are also very pushy for good reviews.

Partner

10/10

Exceptional

28 Feb 2019

Verified traveler

It is really awesome hotel. The breakfast is great. The staff are kind to help us checking the tour pickup time. The hotel is close to Ho Hoan Kiem. It is easily to go to attractions by walk.

Leisure Family

10/10

Exceptional

04 Feb 2019

Verified traveler

We enjoyed our stay at the Bonsella which is a short walk from the central lake. The streets of the Old Town are also close by.
We had a large room on the fourth floor. An excellent breakfast is provided on the top floor with good views over the lake. There are tables on an open air balcony available.
Although there is a lift, there are stairs to the reception from the street, and also to the breakfast room on the top floor. These may present a problem to people with mobility issues, although the hotel staff were very helpful.
My only negative issue is that the Wi-Fi was poor with frequent buffering issues.

10/10

Exceptional

30 Jan 2019

John

Really friendly and helpful staff, couldn’t do enough for you! Breakfast and location very good.

Friends

10/10

Exceptional

23 Dec 2018

Kevin

5 Stars. Highly Recommend!

Our stay was exceptionally pleasant. Love the hotel convenient location near the lake and Old Quarter. The entire staff from reception to housekeeping and food service were professional, courteous, friendly and extremely helpful. Would definitely stay here again the next time we’re in town. Highly recommended.

Partner

10/10

Exceptional

21 Dec 2018

Verified traveler

Very good hospitality of the staff not only receptionists but the ones who serve breakfast. I liked the Travel Advice note (1 sheet summary) which I was given upon check-in. They really helped. Also, check “Hanoi recommendation” attached to the map (you can get it at reception and room). I feel that they listed most recommended restaurants (per different cuisines) and cafes on the TOP of the list (no affiliate PR but purely good ones in Hanoi). Very useful information.

10/10

Exceptional

16 Dec 2018

Verified traveler

The staff are outstanding and made us feel both welcomed and at-Home. There are just 27 rooms, 3 per floor, and ours was clean, comfortable, had a great bed, and a view of the lake. The location is ideal for exploring the Old Quarter and lake. We will return the next time we are in Hanoi.

10/10

Exceptional

04 Dec 2018

JENNI.L

My family stayed close to a week at the boutique Bonsella Hotel. The location is perfect, within minutes of Hoan Kiem Lake but on a clean and charming side street. Located on the top floor with view, the breakfast buffet and other included menu items were delicious. Also, the ladies that run the breakfast shift were so sweet and accommodating. We enjoyed all the amenities but most of all we were blown away with the 5-star customer service - from Jason, the manager, to the receptionist and bellmen. One morning we needed to leave early for Ha Long Bay and the front desk insisted on packing us breakfast for the road! The staff was always there if we needed any help, but never intrusive or hovering. It’s a good balance. We would not hesitate to recommend or stay at Bonsella when we come back to Hanoi. It’s a gem.

10/10

Exceptional

30 Nov 2018

Anthony

Stay at Bonsella

Good hotel at good price in good location. Within walking distance of many attractions. Staff was very friendly and helpful.

Partner

10/10

Exceptional

20 Nov 2018

Verified traveler

The staff in this hotel are outstanding and great breakfast. Location is very good, the lake very close. Would return.

10/10

Exceptional

17 Nov 2018

HenryandMaria

What we like was first, the great staff and location. Great stay.

Leisure Partner

10/10

Exceptional

11 Nov 2018

Bob

Everything is top notch at this hotel. Great breakfast also.

10/10

Exceptional

10 Nov 2018

Julie

Thank you to Leo, Jason and all the staff we had a wonderful stay at your hotel. Perfect location, lovely hotel facilities, beautiful breakfast served by lovely ladies. Our greeting every day by the lovely smiling doormen and ladies at reception. A special thank you to Leo and Jason for booking our tours and flights and all your tips and advice. your all made our holiday so special kind regards David & Julie

10/10

Exceptional

08 Nov 2018

Verified traveler

Staff was always helpful and facility is located in the Old Quarter
Very safe

8/10

Excellent

06 Nov 2018

Ling

Staff very friendly and responsive to queries. They remember your name. They are also very helpfull for example they assisted in airport transfer. However there were construction near by and the sound was a bit annoying.

10/10

Exceptional

02 Nov 2018

nice hotel in the old quarters. less than 5min walk to the hoan kiem lake and abt 5min walk to the water puppet show theatre. very friendly staff and good service. stayed in both junior suite and family room. prefer the family room as it is less noisy at night. the staff almost made a mistake and asked me to make payment for an extra bed for the junior suite even though i have already made payment for 3 pax through expedia. the issue was quickly resolved by the manager.

10/10

Exceptional

01 Nov 2018

Verified traveler

Hotel staff are very friendly. Location of the hotel is good.

10/10

Exceptional

01 Nov 2018

Amanda

Perfect, comfortable spot to explore Old Quarter

This was a comfortable spot close to everything you could want to do in Hanoi. The staff was very accommodating and there was always a friendly face to greet you when you arrived or left. The room was nicely appointed and had a comfortable bed. I don't mind a firm mattress that you often find in SE Asian, but that is not a worry here. Hoan Kiem Lake is right around the corner and the street the hotel is on curves around and spits you out right into the Old Quarter. We ate at the Durty Chicken place just a few doors down when we needed a break from Vietnamese food and it was very good. Also went to the Polite & Co. Bar close by for some excellent cocktails at reasonable prices. The part that could be improved is the breakfast offering. The ladies working on the floor are so sweet and helpful but the offerings we're kind of a mixed and the coffee was TERRIBLE. That is a tough one considering Vietnam has such great coffee all over the place. My friends and I joked that it tasted like they used one K-Cup for the same pot all week. We ended up frequenting the Em Cafe just down and across the street every day to get our morning pick me up. Great little spot with a nice owner, great coffee, nice small menu that she tries to source organically and a lovely terrace from which to watch all of the street action below. Beware the massage place directly across, though, right where the road bends. Overall, loved Bonsella and would stay again. Just work on the coffee!

Friends

10/10

Exceptional

31 Oct 2018

Henry

Wish I could give 6 stars

I travel quite alot in asia, stayed in 5* hotels and most of the time don't deserve the 5* ratings . Bonsella hotel is an exception. From the minute you checkin to checkout, you are treated like a family. Location was superb within waking distance to main attractions. There are also many eateries near by. All in all, its very affordable. Please chose Bonsella when you are in Hanoi..you will not be disappointed.

8/10

Excellent

27 Oct 2018

Verified traveler

Nice hotel. However, we are not able to see lake much from our room even though we chose the room with lake view.

10/10

Exceptional

23 Oct 2018

Luong

Hanoi old town

Walkable to most of restaurants, old center and few steps away from the lake. Hotel is clean and the service is 5 *. Staff are polite and friendly. They go out of their ways to make sure when you leave, you leave it with a big smile! Kudos to Mr Cuong, front desk manager, who took a step further by offering a free transportation to airport when I told him about the noise of a next door’s construction. Definitely, I will come back! Thanks Bonsella :-)

Friends

10/10

Exceptional

20 Oct 2018

Verified traveler

Staff was very friendly and helpful. As a girst time visitor to Hanoi they answered our questions and helprf us plan our activities.

8/10

Excellent

11 Oct 2018

Simon

Nice hotel and closed to the lake, the staff very friendly and keep the smile all the time. The room very clean and breakfast very good too.

10/10

Exceptional

29 Sep 2018

Liza

It was a perfect stay!! I was alone for a business trip, a short trip. The area which the hotel is located looked a little scary, but I was fine with it at the end. The staffs were super professional and friendly. They were very helpful. Especially, Leo, Jason and the two ladies at the roof top restaurant. They have a perfect write up flyer for the hotel and Hanoi. It was so helpful for me to get to the places. The hotel was so clean, and they clean it immediately if you are not satisfied with the cleaning service. The best thing that I like about the hotel is that they leave good night notes and farewell notes on your bed. So, when you get back to the hotel after one tiring day, they will never fail to carve a smile on your face with that note. And, not to forget they can tasty breakfast too!! Overall, it is highly recommended.

10/10

Exceptional

10 Sep 2018

Steve

Great location and amazing customer service. Would stay here again should I end up in Hanoi in the future!

10/10

Exceptional

20 Aug 2018

Simon

Lovely hotel close to everything in Hanoi.

This hotel is located next to the lake in the heart of Hanoi. We were in a group of six, checking in a different times. The hotel manager Jason was so helpful. We missed our trip to Halong Bay due to weather & the staff couldn't do enough to arrange an alternate tour.

10/10

Exceptional

19 Aug 2018

Verified traveler

Central with excellent staff

The staff at this hotel go above and beyond to make your stay a good one. They are so welcoming and friendly. We had a group of 6 and one of our party turned 50. Jason booked an amazing restaurant for us and arranged a cake which he would not accept payment for. They also decorated his room. Hotel is very central, walk to lake, shops, restaurants and hop on hop off bus. We highly recommend this hotel as they made our stay a very memorable one. Thank you Jason and staff

10/10

Exceptional

07 Aug 2018

Louise

Oh the Staff!!! 12/10 everytime

Bonsella is a small boutique hotel close to everything you need. Clean well appointed but the stand out which keeps us coming back is the staff. Jason and his team are amazing. They are warm welcoming and nothing is too much trouble. It is clear their primary concern and focus is the customer. They make you feel like family. Do not walk past Bonsella Hotel.

Partner

10/10

Exceptional

29 Jul 2018

Bong Hang

Best hotel in Hanoi.

You wont go wrong to stay in this hotel. Never had this amazing hotel service in the past. You will be pampered with their friendly smile and services. One of the best hotel in Hanoi. Book this.

Partner

10/10

Exceptional

27 Jul 2018

Anh

Ideally situated in the old Quarter, a few mn from the Lake and the quaint cathedral area. Nicest and most welcoming staff, excellent breakfast and very comfortable rooms and beds.

10/10

Exceptional

14 Jul 2018

Kevin

Very Nice Hotel close to the activities and food

I had arranged for a hotel transfer and this was waiting for us when we arrived in Hanoi. At the hotel we met Eddie who helped us with the check-in and provided with important survival information for our stay. Eddie always had a smile and was ready to provide any assistance. The hotel is within short walking distance to the centre of activities (north of the lake). It was convenient to just walk and get around. The hotel has recently been renovated and hence the rooms are very nice. The hotel may not be that big, but that is an advantage as the staff are able to take care of you better. The breakfast was very good - you ordered what you wanted, be it noodles or eggs (any style) and the chef cooks it for you fresh - delicious food - GREAT. We enjoyed our stay in Hanoi and particularly at Bosella Hotel. Highly recommended.

8/10

Excellent

12 Jul 2018

Matt

The staff makes this hotel. Best hotel staff I have had the pleasure of staying with in over 30 years of travel. They are warm welcoming and very professional in every aspect. 👍

8/10

Excellent

07 Jul 2018

Verified traveler

central located hotel

Good central location, but on a less chaotic street 2 minute walk to Hoan Kiem Lake. Room is comfortable & clean. Check-in process needs to be more efficient. it was a long wait.

Family

8/10

Excellent

03 Jul 2018

Dan

Good location hotel at old quarters

Location is close to weekend market and good eateries are nearby. Staff are helpful, cheerful anf friendly all round like Sophia of front desk, the guys too, sorry can’t remember the names and the 2 waitressing at breakfast, exceptional services. Bonsella is lucky to have good staffs. Overall, the room at 9 floor was good, fairly new, except one set back, the place is noisy and weekend noises from street and everywhere started ad early as 6 am. Otherwide the breakfast and friendly staffs made up for it.

10/10

Exceptional

03 Jul 2018

Verified traveler

Good

Good

Family

10/10

Exceptional

23 Jun 2018

Hang

Wonderful hotel staff

The hotel staff at Bonsella hotel is wonderful. Everyone is attentive to your needs and always eager to help with a smile. We used Bonsella as our home base while traveling to Ninh Binh, Sapa ang Ha Long Bay. I can’t say enough about the wonderful service we received from front desk.

8/10

Excellent

22 Jun 2018

Cass

Highly recommended to anyone who spend time in Han

The team at Bonsella is very passionate in giving Best ever satisfaction. Special thanks to Jason, Eddie and all crew members.
The location is good, room is spacious, clean. The breakfast served was thoughtful. Waitress expressed smiley face always and ensure all requests are fulfilled. Highly recommended to anyone who spend time in Hanoi.

8/10

Excellent

10 Jun 2018

Verified traveler

Clean, quiet and very well located for exploring Hanoi's Old Quarter.

10/10

Exceptional

10 Jun 2018

Ivana

Bravo Bonsella!

Amazing people working in this hotel!

Partner

10/10

Exceptional

06 Jun 2018

Michael

MUST STAY HERE IF YOU WANT INCREDIBLE SERVICE!!!

You will not find a hotel with better customer service. All the reception staff addressed us by names, even the ones that we have not met. They ensured every part of our stay is taken care of, like booking and walking us to the cab, making sure the cab driver goes to the right place and do not overcharge us. Breakfast was amazing as well! It has both buffet style food and made-to-order foods, like pancakes, pho and omelette.

Partner

10/10

Exceptional

28 May 2018

Joshua

Excellent Service and great location

Jason the manager was very welcoming and helpful. Jason and the rest of the staff gave excellent service, the hotel was new and the location very good by the lake. Thanks Josh and Emily

Partner

10/10

Exceptional

13 May 2018

Christine

Staff goes the extra mile

Hotel location was great for a couple days of exploring Hanoi. The hotel was a comfortable retreat to come back to when we needed to unwind. The staff is exceptionally nice. They call you by your name and know when you’re leaving or have excursions and have recommendations at the ready. They arranged airport transportation to/from for us and it was on time and convenient. A/C in the room works well, room is a good size and clean, and breakfast is decent. We will stay here again if we come back to Hanoi!

10/10

Exceptional

23 Apr 2018

Carey

Super helpful and friendly staff

Good location close to Lake and Old Quarter. , Lovely rooms with big comfortabe beds, super friendly and proactive staff. Great Pho restaurant next door too. Highly recommended.

10/10

Exceptional

13 Apr 2018

Manish

Great stay

This is a wonderful hotel, bang in the middle of Hanoi. Great Staff, Wonderful Breakfast and very close to all the tourist and happening places

Family

10/10

Exceptional

10 Apr 2018

Scott

Great service

Family

10/10

Exceptional

08 Apr 2018

Metta

Best hotel in Hanoi

We really loved staying at Hanoi Bonsella Hotel. The location is very convenient, not in the middle of the crowded city centre, but very close & within walking distance to all major places. The rooms are very modern & spacious. And surprisingly they have the best pho we tasted in Vietnam!! Highly recommend this hotel & we will definitely stay at this hotel again next time we return to Hanoi. Many thanks to all the wonderful staff & see you again next time.

Family

10/10

Exceptional

05 Apr 2018

JAMES JYANENDRA

Hanoi Trip.

Excellent customer service and most ideally located; close to all touristy amenities.
The friendliness and welcoming of the staff on every return trip was most pleasant.
The breakfast was excellent with a variety of Asian and Western dishes.
Gave an excellent experience of our visit to Hanoi.
On early check out; the Hotel provided packed breakfast for our 5 hr journey to Sapa.
A very good start to our 4 weeks travel in Vietnam and hoping our other stay in up coming hotels are just as good.
Sincere thanks to the managers and all staff at Bonsella.
Please continue with your wonderful service.
Love to return someday.

Partner

10/10

Exceptional

02 Apr 2018

Peter

Excellent services..

All staff persons are very friendly ,courteous...they all treat guests with hospitality that made us feel like home....

Partner

10/10

Exceptional

26 Mar 2018

Brian

Great Staff

You need to have a flat pillow option. A small gym with a treadmill in it would be nice as well. The staff, Sofia, Jessie, Jenny, Kate, Amy and the guys were great and very helpful.