Name: Hanoi La Cascada House Travel
Address: 9 Pho Gam Cau Dong Xuan Hoan Kiem, Hanoi, 100000, VN

10/10

Exceptional

30 Jul 2026

Stacey

We loved this hotel! The room was more than adequate for our needs, was kept up everyday with a clean and fresh water. The location was even better than we expected. The weekend night market is literally around the corner and everything is very very walkable. There’s even some late night food options just down the road. The staff however is what makes this a 5 star review. They were all so knowledgeable, helpful and accommodating! They gave us so much information and recommendations upon arrival that helped guide our limited time in Hanoi. Each time we left and arrived we were very warmly greeted and made sure everything matched our expectations. They even were very graceful after letting us in after our late night adventures haha!! Lovely place to stay but even better people!

10/10

Exceptional

28 Jul 2026

Daphnée

On a adoré. N’ayez pas peur du train, c’est très correct. Super hôtel et super staff. Très bien placé avec street food dans la ruelle. Plus tranquille comme coin mais très proche de tout!

10/10

Exceptional

28 Jun 2026

Yuko

My 11 year-old daughter and I stayed for 5 nights there. Our flight from Japan arrived at Noi bai airport around 10 pm and we were picked up by airport pickup arranged by the hotel. It was smooth. The driver dropped us off in front of the hotel and knocked on the hotel door for us. The night time receptionist was very helpful even though it was almost midnight. Throughout the stay, all the receptionists were very nice and friendly. They had a hotline phone number 24/7 and I could text them anytime. No coin laundry facility, but there was very affordable laundry service. We took dirty laundry to the reception in the morning and they weighed and charged us, then our laundry came back at night cleaned and folded. They had a travel desk and they arranged 1 cooking class and a 1/2 day tour for us. Both times, we were picked up right at the hotel and nearby street, and dropped off pretty close to the hotel, so that was nice too. Room service, laundry service and tour were charged then we paid at the checkout. Unfortunately their credit card machine was down and I didn't have enough cash. Then one of the receptionist took me to nearby ATM by bike and I withdrew cash there, and that was nice since it was in the afternoon and hot as heck and I didn't feel like walking in the heat. The hotel was located in Old Quarter and we enjoyed their local food. Overall, we had great time there with helpful staff and we would stay there again in a heart beat.

Family_with_children

10/10

Exceptional

08 Jun 2026

William

Very nice hotel in a good location. Staff was extremely helpful and very nice! They had great food recommendations and even helped talk to our grab driver to coordinate pick ups.

Partner

10/10

Exceptional

01 May 2026

Jessica

The staff at this property were absolutely amazing - all of the front desk staff were so unbelievably helpful and kind. They had so much knowledge about the area and were helpful with booking onward travel, even walking me to my taxi. The hospitality alone makes this hotel :) the hotel is also in a prime location, not far from the old town. My room overlooked the train which was also an incredible view. This hotel is by far one of the best I’ve stayed in during my 2 month travels.

Self

10/10

Exceptional

18 Apr 2026

Diep

Lovely stay! The staff were welcoming and attentive, the location was very convenient, and I’d happily return again in the future.

Family_with_children

10/10

Exceptional

25 Mar 2026

Muhammad

Great hotel. Staff are very helpful and very friendly, rooms are very clean and location is very good, within walking distance to many attractions

Self

10/10

Exceptional

24 Mar 2026

Jeannie

Great location in the old quarter. A little hard to find at first. Lots to see and do nearby.

Partner

10/10

Exceptional

24 Mar 2026

Juliette

Clean and convenient location- staff were helpful and we would stay here again!

Partner

10/10

Exceptional

22 Mar 2026

Peter

Well located. Staff very friendly and helpful. Room was very clean, pretty, and with convenient sockets.

Family

10/10

Exceptional

03 Mar 2026

Harrison

Perfect hotel for solo travellers - it’s really close to the old quarter, the staff are really friendly and give loads of advice on the local area. The hotel is really clean and they allow you to store your bags before or after your stay which was a lifesaver!

Self

6/10

Pleasant

03 Mar 2026

Bradley

Great staff, average room quality, overpriced for quality provided

Partner

6/10

Pleasant

02 Mar 2026

Caroline

There were shops near by
They are all the same shops through out the old quarter. The balcony was nice to have if your a smoker. The train is right next store and city loud speakers at 7am. As for the property is it old and run down. The building is barely being held together. Don't look at the pictures because they not correct. As for the staff they were excellent.Always making sure you had what you needed. Communication from the Hotel before the trip was always a quick response. They gave you all the information you needed before your trip. We did use the airport transfer service from the Hotel. It was excellent.

Family

10/10

Exceptional

30 Jan 2026

Feryaz

Everything about this hotel was wonderful. The room was very comfortable and always extremely clean. The view of the train from my window was amazing. The location is great -- at the edge of old town which means everything is a short walk away, but it is a place where you can actually rest and relax. The most incredible part of my stay were the people. The front desk staff and everyone was so friendly and helpful, it's hard to do them justice in a review. They helped me with my room, my travels within Hanoi, and my travels outside Hanoi. They gave the best advice, and made my stay so much better. Thank you for everything! I will definitely stay at La Cascada next time I'm in Hanoi.

Business_and_leisure Self

10/10

Exceptional

28 Jan 2026

Milica

Extremely welcoming and professional staff, good location, and very clean space. I highly recommend staying at La Cascada!

Leisure Self

10/10

Exceptional

25 Jan 2026

Lucas

The staff were excellent! Super helpful and nice. Their little gift at checkout was also super sweet. The location was great.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Anita

excellent

2/10

Poor

24 Jan 2026

Shaqwan

it’s a cheap hotel and they scammers all of the workers tell you different prices to extend my check out for 3 hours

Leisure Friends

10/10

Exceptional

17 Jan 2026

Teresa

The staff were very nice and welcoming. The room had everything that we needed.

10/10

Exceptional

11 Jan 2026

Allison

The hotel is in a great location, just steps away from shopping and dining, but also very quiet. The hotel staff was friendly, always available, and went out of their way to be helpful, including providing tips and recommendations and arranging for transportation.

Leisure Family

10/10

Exceptional

10 Jan 2026

Christian

I stayed here on my recent trip to Hanoi and would highly recommend this place to anyone looking for a hotel near the Old Quarter. The location is ideal and gives you a chance to enjoy local scenery while being close enough to the action of the tourist center of town.
I also have to say that the staff here is amazing. Super friendly and helpful with almost anything you might need. Definitely take them up on their restaurant recommendations as they were probably some of my favorite local restaurants to eat at while I was in town!

Leisure Self

8/10

Excellent

26 Dec 2025

Landon

Good location

Leisure Self

10/10

Exceptional

22 Dec 2025

Ken

A fantastic location on a quiet street in the Old Quarter. Our room's balcony was level with the railroad train station. One of the highlights was waving and interacting with the passengers. The staff were fluent in English and very helpful in giving advices and arranging tours for us.

Leisure Family

10/10

Exceptional

07 Dec 2025

Albert

Small boutique hotel with amazing service and 24hr front desk. They also offer travel agency services like day trip options to Sapa, Ha Long bay, or Ninh Binh. Good sound proofing against the city noise which is probably top 3 criteria for Hanoi. Also offered great suggestions and tips whenever we passed the lobby.

Leisure Family

10/10

Exceptional

03 Dec 2025

Hend Mohammad

Best hotel ive been to so far in Vietnam overall. Rooms feels very clean, washroom is clean, hot water pressure is strong, the drainage for the water is clean and water drains appropriately and doesn't pool on your foot. Air-condition is good, they give out 2 free water bottles everyday when room is cleaned like the other hotels. They have options for tours with pick up at the hotel itself. The location is perfectly walking distance to the night market. Staff are super duper nice and helpful, they even printed out a map of whats around the area. They have black out curtains in the room, and the window and walls are pretty thick so the outside noise is contained. Laundry service is available. The only thing that could be better is the mini fridge in the room doesn't get cold, and it kinda sucks as i like my drinks and water really cold. But still, love this place! Mostly the staff makes everything perfect ❤️

And when i checked out, they gave me a little souvenere bag, so sweet!

Leisure Self

10/10

Exceptional

30 Nov 2025

How

Great and helpful counter service

Leisure Family

10/10

Exceptional

12 Nov 2025

Courtney

Staff were so friendly and personable. Very conversational, care very much about making your stay comfortable. Helpful for those new to Vietnam and what is good in the area. Very impressed. Room clean, tidy, fit for purpose. Would 100% recommend. Central location.

Leisure Self

10/10

Exceptional

09 Nov 2025

Connor

Staff are incredibly friendly and speak very good english my bathroom smelled a little funky the first night but it was no big deal next day housekeeping took care of it

Leisure Self

8/10

Excellent

07 Nov 2025

Kevin

Staff was very friendly to help with food suggestions and amenities.

Leisure Friends

8/10

Excellent

05 Nov 2025

Abigail

Basic hotel but well located.

Leisure Self

10/10

Exceptional

21 Oct 2025

Jessica

I had an excellent stay!! The room was so cozy, clean and the water was very hot! I had a perfect view of the train and surrounding area. The staff was so helpful with information, my bags and ensuring I was well equipped. The location was great too! I will definitely stay here again when I return to Hanoi.

Leisure Self

10/10

Exceptional

27 Aug 2025

Lauren

Incredible service and great location

My boyfriend and I stayed here for 6 nights and we couldn’t have asked for a better stay. This hotel is in a great location and is clean and tidy but the best part is the fantastic service you receive. Every member of staff was so lovely and couldn’t do enough for you. They were so kind, helpful with recommendations and ensuring we had everything we need. We ended up booking our last two nights quite last minute due to plans being changed by the typhoon and they made it so easy and stress free. I’d 100% recommend this hotel if you’re staying in Hanoi!

Partner

10/10

Exceptional

23 Aug 2025

joe

AmaIng

10/10

Exceptional

16 Aug 2025

Felicity

This property is clean and comfortable but the best thing is the staff, they are the most kind and helpful hotel staff, they helped me order cabs, suggested activities and restaurants and were all round a pleasure to talk to. I will definitely be staying here again.

Leisure Self

10/10

Exceptional

18 Jul 2025

Ceri

Great place to stay - quiet, clean, with a comfortable bed, good shower and a safe. Good location but far enough away from the busy streets around the Old Quarter. All the staff were very friendly and helped me with booking my trip to Halong Bay. Would definitely recommend.

Leisure Self

10/10

Exceptional

11 Jul 2025

Emily

We loved our stay as a family of 4 at La Cascada. Our room was clean and the hotel location was great, with a 10 minute walk to most location's that meant that we were get around everywhere easily. The staff were amazing, beautiful peope who went above and beyond to ensure we had a great stay. They were so helpful with organising transfer to and from the airport, with great communication. They also helped book two great tours for us to do. Thank you so much.

Leisure Family

10/10

Exceptional

26 Jun 2025

Tuyet

Our family enjoyed our stay very much. Rosie and her staff are going out of their way to help us with our pleasant stay and tours.
Thank you from the bottom of our hearts.
Tuyet.

Leisure Family_with_children

10/10

Exceptional

24 May 2025

Laura

Great little place.

Great location. Super friendly and helpful staff. Booked us airport transfers and a trip to Halong bay,

Friends_and_family Family

8/10

Excellent

18 May 2025

Kaia

We had a good stay at this hotel. The hotel staff were very nice and helpful throughout our stay. The room was a good size, clean, and had both a/c and a fan. We also did not find it to be noisy outside. The location in terms of getting to food and the area around hoan kiem lake was very convenient, however cars cannot drive down the street the hotel is on so taking a grab or a tour out of the city can be a little tough but we did make it work. Overall, we had a good stay.

Leisure Partner

10/10

Exceptional

05 May 2025

Horst

Staff was always very friendly and helpful with anything you need. Really good care.

Leisure Self

10/10

Exceptional

15 Apr 2025

Bianca

We had a family room which was clean and quiet (which is hard to come by in Hanoi). Staff is so friendly and willing to help make your stay enjoyable and comfortable. They helped us receive a bag we accidentally left in our previous hotel and made a wonderful effort for my son birthday - cake, candles and beautiful card - thank you La Cascada - keep up the good work and we will stay again if in Hanoi.

Leisure Family

10/10

Exceptional

25 Mar 2025

Bibek

The hotel itself had nice room and all the necessary facilities we needed and felt real safe.

My huge respect towards the staffs and the management, they went above and beyond. Helpful, knowledgeable and cheerful everytime I see them.
I definitely recommend 👌

Leisure Partner

10/10

Exceptional

12 Mar 2025

Madolyn

I'm SO happy we stayed here and it made our time in Hanoi even that much better. Located on the outskirts of the tourist district, the location was perfect- you're close to a lot but it's not super \"touristy\" feeling (especially compared to other parts of the district). Considering how close it is to the train, it was very quiet in our room.

The entrance is in a small alley that you can't access by car so if you're bougie you might be off put, but we did not care at all.

We liked that it is a smaller hotel and felt more homey. Our room was clean and the AC worked great. Considering how cheap it is to stay here, the quality is awesome.

Our luggage got delayed and the staff we so friendly, accommodating, and worked with the Hanoi airport to get it delivered to the hotel. I can't say enough good things about the staff!! I'll be recommending this place to anyone I know visiting Hanoi. :)

Leisure Partner

10/10

Exceptional

09 Mar 2025

Jeanette

We love the family room. The room is really modern, spacious, and clean.

The hotel is situated close to the train station, busy market, and eat-all-you-can bbq buffets.

The hotel staff are friendly and helpful.

Leisure Family

10/10

Exceptional

05 Mar 2025

Paul

Staff were amazing!! Location is a little hidden but great locale!! Walkable with plenty of food options along with its close proximity to one of the largest markets in Hanoi 3 min walk!!

Leisure Family

10/10

Exceptional

01 Mar 2025

Paul

It’s a hidden gem of a Hotel!! The staff are excellent, accommodating, pleasant, and informative!! The rooms are spacious and clean!!

Leisure Family

10/10

Exceptional

26 Feb 2025

Andrew

I found it a quiet oasis in the hustle and bustle of old town Hanoi

10/10

Exceptional

26 Feb 2025

Diane

The staff were super nice. The bed was very comfortable.

Leisure Partner

10/10

Exceptional

23 Feb 2025

Stephanie

Very nice hotel, clean, big room, friendly staff. Perfect stay. I would have liked to stay longer in this hotel.

Leisure Family

10/10

Exceptional

22 Feb 2025

William

Staff were very helpful and provided great service. The staff were very knowledgeable when handling my enquiries and were quick in handling my requests.

Leisure Self

10/10

Exceptional

22 Feb 2025

Huilin

Very nice people here! Everyone here are so kind and helpful. Hotel is located at very good location, area is busy and convenient. I would stay here again if I visit Hanoi again!

Leisure Family

8/10

Excellent

17 Feb 2025

Geoffrey

Stuff for excellent and arranged some great tours for us

Leisure

10/10

Exceptional

14 Feb 2025

Van

I stayed here three weeks and highly recommend. I was so lucky to pick this place. Hotel is very prompt at responding to communications - I had lots of questions.

Perfect location, just a few minutes walk from the craziness of the \"tourist\" area, yet in a quiet area so you can get away from the madness.

Important - this hotel is a few hundred meters from the \"wet market\" which is a cultural experience. Must see, especially if you eat meat! Go at dawn and take a camera! Best nearby coffee - I like \"S-Coffee\" on Hang Cheu St.

The staff are wonderful - genuinely friendly and helpful. English is very good. Room was clean, and housekeeping was just perfect. Laundry was cheap and fast.

The hotel helped me arrange an overnight trip to Ha Long area. They can arrange trips all over Vietnam. It was easy to set up, and good.

Before you arrive at HAN, be sure to book an airport pick-up using the hotel to arrange it. The hotel adds the cost to your room bill, about $18. The driver will show up with a card with your name on it, and you just collapse into the back seat and let them take you to the hotel. A person from the hotel will come out to meet you at the street. Could not be easier, especially after the long flights (it took me 24 hours). You don't need to find VND to pay the driver, or worry about getting ripped off. It just works!

Leisure Self

10/10

Exceptional

17 Jan 2025

Lucy

The property was in a great location, very close to the river and night markets. The beds in the room were very comfy and the staff were very friendly, Lily was especially lovely, friendly and super helpful.
The walls between rooms were very thin so depending what neighbours you got will depend how quiet your room will be. The room we had also had a glass door so the hallway light came through at night, our room was the only door like this on our floor, so i'm not sure why it didn't have a wooden door like the rest, I just used an eye mask though and it was fine.

10/10

Exceptional

11 Jan 2025

Nuong

The young staff members were always attentive, and spoke very good English They provided above and beyond customer service, and very informative. The family room was spacious, and quiet, despite facing the railway track. There were plenty of charging points in the room. As in most places we stayed at, we would have liked more hangers to hang up our damp towels but apart from that, it was all good.

Leisure Family

10/10

Exceptional

06 Jan 2025

Devlin

Staff are amazing could not have been any more helpful in where to go and what to do, took interest and care of us.

10/10

Exceptional

31 Dec 2024

yanru

The staff is great. Nice and helpful.

Leisure Family

10/10

Exceptional

18 Dec 2024

Siew Cheng

Everything was great, just a pity it is hidden in a alley where no car can go in. So you got to drag the luggage alone the dark alley especially during the night when all shops is closed. Overall, staffs is very helpful. Special applause to the lady supervisor. Sorry I forgot to get her name. She was exceptional friendly and go her way out to help us contact the tour operator to pick us up at the hotel to the meeting point, if wasn't for her, we are quite lost on this. Thank you very much. You make our stay overlook the location with your genuine self.

Leisure Family_with_children

10/10

Exceptional

06 Dec 2024

Rod

The staff were super kind and helpful during the entire stay.

10/10

Exceptional

30 Nov 2024

Ragini

La Cascada is a great value for money hotel. The hotel is clean and service is excellent. The staff went out of their way to help us schedule tours, airport pickups and drop-offs. They even gave us some small gifts as tokens of appreciation. The only downside was that the location was a bit hard to find at first. Also, on our last day of stay, the bathroom had a strange sewer like smell. Aside from that, service was excellent and I greatly appreciate how helpful the staff was.

Leisure Family

10/10

Exceptional

15 Nov 2024

Graeme

A hidden gem, in a back alley at the North side of the Old Quarter, comfortable, clean room with a spacious balcony, very Nice, polite, helpful staff, would definitely recommend this Hotel.

Leisure

10/10

Exceptional

05 Nov 2024

Harold

The service was spectacular they were very helpful with arranging our transportation and our tours the location is right down in a thick of the Xuan market

Leisure Partner

10/10

Exceptional

05 Nov 2024

olivier

Hotel is good, clean but overall what makes the difference is the amazing staff, always trying to help. I’ll definitely stay here again.

Leisure Family

10/10

Exceptional

06 Oct 2024

Verified traveler

Is not Robert. I am the wife Amada Neuwirth.

Self

10/10

Exceptional

28 Sep 2024

Gene

Loved the place and location

Leisure

10/10

Exceptional

05 Sep 2024

Eleanor

Walkable to everything, not able to access by car so required a walk from the taxi drop off. Staff get helpful.

Partner

10/10

Exceptional

09 Jul 2024

Molly

Everyone was so nice and helpful! The room was comfortable and everything was within walking distance. It’s really the perfect place to stay in Ha Noi

Friends_and_family Family

10/10

Exceptional

03 Jul 2024

R M C S

Great for a weeks stay

The staff is what makes this place as great as it is! They are all super kind, friendly, and helpful. The room was decent but the view was great. It’s in a convenient location too. Hotel pick up and drop off were a plus. Laundry service was nice as well!

Partner

10/10

Exceptional

01 Jul 2024

Mai

Stayed here for 7 days.

First of all, call or email the staff to reserve an airport taxi at reasonable prices. The taxi driver will drop you off at the intersection. From there, go under the train bridge, turn right, and walk for 2 minutes until you see a big brown sign with yellow lettering.

It’s about a 15-minute walk to the old quarter/beer street.

The staff and housekeeping provide excellent, top-notch service. Highly recommended!

Business_and_leisure Self

10/10

Exceptional

03 Jun 2024

Adithya

We stayed at La Cascada on 3 occasions during our long stay in Hanoi, leaving intermittently for some short trips. The entire staff was incredibly helpful and friendly, making our early morning or late night check-ins a breeze. They also assisted with airport transfers, communicating with tour operators, and much more. The hotel itself was clean, with large rooms, comfortable beds, and cold AC which was critical to sleeping comfortably in the summer heat. My only recommendation would be to have a locked room for luggage storage. They currently store luggage monitored by the 24/7 front desk staff.

Leisure Friends

8/10

Excellent

22 May 2024

Jessica

Located in a little alley near the train tracks, but still easy to get Grab you just need to walk a little ways (if taking a car). Overall we really enjoyed our stay and have no complaints. The staff was absolutely amazing!

Leisure Family

10/10

Exceptional

18 May 2024

Yunliang

Great hidden gem

Upon arriving at the tiny alleyway, I thought that this is going to be another one of those run down hotel.

To my shock, not only was I welcomed in by some of the friendliest people, the interior of the hotel is clean and tightly and a drastic contrast to the scene outside.

After checking me in, I was provided with a detailed map of the surrounding areas and offered a wealth of local knowledge that made my day of wandering that much smoother.

Friendly staff who spoke great English, clean and tightly room. One of the best places I had stayed especially for the price.

Would definitely recommend for those that are visiting Hanoi and looking for a hidden gem of a hotel to stay in.

Self

10/10

Exceptional

17 May 2024

Teresa

Good location, very clean and super friendly and caring staff. I would definitely stay here again if travelling again to Hanoi :))

Self

10/10

Exceptional

12 Apr 2024

Kat

This is the place to stay

A gem of a hotel on the edge of the Old Quarter. The hotel is comfortable and the service is terrific. The staff are all so friendly and assisted with recommendations on where to eat, what to see as well as booking trips and transport. La Cascada was so good we returned 3 times and stayed in the hotel as a base to explore the wider area. Stay here!

Partner

10/10

Exceptional

05 Apr 2024

Nicole

Friendly and great stay in Hanoi

We had a great short stay at La Cascada. The staff are all so friendly and helpful, they showed us to our room, gave lots of good recommendations and help us with our laundry. In a perfect location, we will defiantly recommend staying here and will return if we are back in Hanoi! Thankyou

Partner

10/10

Exceptional

19 Mar 2024

Jaymie

Lovely hotel. Good location and staff were amazing

Partner

10/10

Exceptional

17 Mar 2024

Jennifer

The staff are friendly, helpful and speak English very well. The room is pretty nice. A little musty smelling but it's so humid there. No bugs, mold. Nice to have a balcony woth greenery but we didnt hang out there as quite damp. Train goes by but is not too loud. The rooster starts crowing around 5am.

Leisure Family

10/10

Exceptional

13 Mar 2024

Tara

Great location and friendly staff.

Leisure Self

10/10

Exceptional

03 Mar 2024

Adriana

Great clean hotel,nice room, amazing staff!!! 5* Highly recommend!!

8/10

Excellent

16 Feb 2024

SIOBHAN

Hotel at the top of the Old Quarter.

The staff at this hotel are absolutely fantastic. They were so nice and helpful and made sure we had everything we needed. I found the location odd, our room overlooked the railway line, but it was double-glazed and we heard nothing. The room was spacious and had good aircon, and the bathroom was updated. But, it was a little bit tired and lacked some home comforts. For example, the mini fridge never chilled anything.

Friends_and_family Family

10/10

Exceptional

11 Feb 2024

Catherin

This place is a gem, the staff all went above and beyond to make sure I had everything I needed during the stay. They were especially great about giving a crash course on the old quarter and must stop places. The value of booking here was amazing, I highly recommend it!

Leisure Self

10/10

Exceptional

27 Dec 2023

JIHYE

The staff was very friendly and professional. The facilities were clean and convenient. I was able to enjoy a peaceful sleep as there was no noise from cars or motorcycles. I highly recommend staying here!

Leisure Partner

10/10

Exceptional

15 Dec 2023

Verified traveler

Clean and comfortable

Clean and comfortable. Not much else to say.

10/10

Exceptional

13 Dec 2023

Dusan

We had a great experience with La Cascada; the staff were incredibly helpful, attentive & kind, and the amenities & services were perfect for what we needed. The room was wonderful, clean, and had a great view. Would highly recommend this hidden gem!

Leisure Partner

10/10

Exceptional

19 Nov 2023

Adrian

Amazing property and most importantly amazing staffs there. They made sure everything was in order for me to have a comfortable stay. The place is located close to all prime areas and you can walk to them. We enjoyed our stay here and will definitely come back. No complaints here. Thank you La Cascada!

Leisure Friends

10/10

Exceptional

26 Jun 2023

Brianna

Lovely & very accomodating staff. We had a nice room with great wifi, great air conditioning, and a cute little apartment with nice plants. It is a very convenient location, walking distance from all of the good sights in Hanoi. Would definitely recommend this place.

Leisure Partner

10/10

Exceptional

08 Apr 2023

Dawn

Unmatched service anywhere.

Leisure Family

10/10

Exceptional

09 Jan 2023

Chelsee

Wonderful

Rosie and her staff are so accommodating and helpful. Perfect first place for us to stay in Vietnam! We had lots on the list of things to do and Rosie made sure we checked it all off. Highly recommend booking here.

Friends_and_family Friends

4/10

Poor

03 Jan 2023

Verified traveler

Terrible location must reflect star rating

After reading other reviews about this hotel, I was quite let-down when I realized that the location is 10 meters from a train track, on a dark and barely lit road. Our taxi driver couldn't find it so we wandered around in darkness trying to find it, and the locals didn't know where it was either. Because of its location, the streets were filthy and turned my shoes black. Additionally, not all of our towels were clean when we arrived and the housekeepers didn't even touch the bathroom or towels until we asked them to. I know the people who run this hostel have a great heart but it is only fair that a star rating is not solely based on customer service.

Friends_and_family Family

10/10

Exceptional

07 Oct 2022

Alan

Everything was exceptional with special thanks to Rosie and her colleagues for the magnificent way they made us feel welcome

Leisure Friends

10/10

Exceptional

30 Sep 2022

Allan

Hard to find but handy to everything. Wonderful staff. Wonderful balcony.

Leisure Self

10/10

Exceptional

23 Aug 2022

Roy A

Rosie Vu is the property manager. She is extremely helpful and has truly made my stay a 5 star experience. She even arranged private tours with college students!! I came to stay 2 days but will stay 3 weeks. I canceled many reservations just to stay here the service is that good. 😊👍

Leisure Self

10/10

Exceptional

24 Jan 2021

Douglas

Nice rooms and friendly staff

The staff here was very helpful and courteous. The room was very nice and clean as well.

Self

10/10

Exceptional

08 Mar 2020

Jin

A little gem in Hanoi’s Old Quarter!

Two aspects of my stay with La Cascada stand out. The first being the customer service. Rosie, the manager and the girls, all speak English very well and have a good attitude. They try their best to serve and please the customer. For that alone, I give the hotel a five star ***** rating.

The second aspect, is the way breakfast was served. Each breakfast is cooked to order. Not only a more hygienic system but minimises waste. It is also good for the environment.

The breakfast room, which is on the the top floor, has great panoramic views of the city.

I very much enjoyed my stay in this hotel.

Self

10/10

Exceptional

04 Mar 2020

Verified traveler

Outstanding Service

Once you get there past some ancient alley road near the train tracks, the service is 5 star. The staff is so welcoming and accommodating that it beats some 5 star hotels in the US I've been to in terms of customer service. For the price of accommodation this place cannot be beat. While the location isn't perfect it does have the local Hanoi charm and is within walking distance to everything you could want to be near the Old Quarter. You won't regret a stay here.

Self

10/10

Exceptional

21 Feb 2020

Verified traveler

Clean, new, kindless service.
Smile and helpfull at the receptikn

Leisure Self

10/10

Exceptional

15 Feb 2020

James

Great stay!

The hotel is beautiful and very clean. Beds were comfortable and the breakfast was very good. The views from the breakfast area were very nice in the morning.

Friends_and_family Family

10/10

Exceptional

09 Feb 2020

Joseph..G

Central location right in the heart of the old quarter. Super clean .Can arrange a anything you need. Great staff.Ownner on site. Good breakfast. Completely reliable airport pickup. I've been there 3 times in the last 3 months. Get room #608 ..balcony!!

Leisure Self

10/10

Exceptional

03 Feb 2020

agha owais

Loved it

Very amazing superb staff n hotel and the location all is amazing

Friends_and_family Friends

10/10

Exceptional

19 Jan 2020

Verified traveler