Name: Solare De Monte Hotel & Spa
Address: Nguyen Sieu, 23-25, Hanoi, 10000, VN

10/10

Exceptional

22 May 2026

Jose

The staff was very friendly very helpful. Booked a day trip through them. I would definitely recommend staying in this hotel.

Partner

10/10

Exceptional

22 May 2026

Jose

The staff was very helpful and knowledgeable. They helped us with booking the sightseeing trip, very friendly. English was perfect,Would definitely recommend this hotel.

Partner

10/10

Exceptional

11 May 2026

Amrit

Amazing hotel. Kept very clean, friendly staff, good breakfast etc.!

6/10

Pleasant

07 May 2026

Darliah

The staff were lovely but the $169 Aud price tag was completely ridiculous for the property.. much better deals to be found in the area

10/10

Exceptional

02 Apr 2026

Hugo Gonzalo

Clean room, spacious. Nice breakfast, polite staff

10/10

Exceptional

02 Mar 2026

MARYNA

Room clean and nice.Staff exceptionally helpful

8/10

Excellent

10 Sep 2025

Oddbjorn

Typical hotel for leisure travel. Maybe not the correct hotel for business since its located in a rypical leisure area with streetfood. Didnt try the streetfodd, but it smelled great

Business Self

8/10

Excellent

09 Jul 2025

Torben

High on service

The staff were very servicemindet, so 5 stars to them . The food en the restaurant was good. Keep up the good work

Partner

8/10

Excellent

29 Jun 2025

Linda

In a good position, very busy area, plenty of places to eat.
The room was a little small for 3 adults, only there for 4 nights so made the best of it. Breakfast could have been a little better as well.
But all in all really enjoyed it

Leisure Family

10/10

Exceptional

17 Apr 2025

Katrina Rachael

This hotel is fantastic. The rooms are exceptionally clean with great amenities. All the staff were absolutely wonderful and made our stay so memorable. The breakfast was included in our package and offered a lovely variety of Asian and western options. Highly recommended.

Leisure Family

10/10

Exceptional

08 Mar 2025

Melvin

Nice place in Hanoi

Only stayed one night. Was clean, located in old quarter. Staff were really kind and helpful.

Self

10/10

Exceptional

08 Mar 2025

Verified traveler

Very happy

Great hotel with super service

Partner

8/10

Excellent

25 Feb 2025

Kerry

Very Good Stay

The front desk staff at this hotel were amazing, especially Cathy. They were always kind and eager to help.
The hotel is new and still working out some kinks. The buffet breakfast had a lot of choice but some of the hot items were not kept hot the entire time.
I ate in the restaurant several times and the food was always good but I often found that they didn’t have some of the items on the menu. If I ask about an item 7X and you don’t have it, you shouldn’t put it on the menue.
The room/bed was very comfortable and cleaned daily.
It is important to know that the pool is just a plunge pool. It is small and shallow so not really useful for swimmers.
I used the spa once and it was one of the best massages I ever had.
If I come back to Hanoi, and I hope I do, I would probably look for a hotel with a larger swimming pool, but if I couldn’t find one at a comparable price, I would certainly return to this property.

Self

6/10

Pleasant

18 Jan 2025

Sukhjinder

The room is lovely and modern, but the shower is not good, it’s really old and was so hard to have a shower properly.
The staff are really nice.

Leisure Partner

10/10

Exceptional

02 Jan 2025

ALVARO

Excellent hotel. Staff very friendly and helpful.

Leisure Family

10/10

Exceptional

30 Nov 2024

Jad

Excellent location and even more excellent staff. Zoey, Kathy, and Anna all helped make our stay at the hotel really great by booking excursions, providing food recommendations, and making the hotel feel like a very warm and welcoming place. Would definitely return next time I'm in Hanoi!

Leisure Partner

10/10

Exceptional

30 Nov 2024

JOHN

Fantastic hotel and staff

This hotel was located in the middle of Old Town. I was able to walk to see many sights. What really stood out the most was the staff. I cannot emphasize enough how incredibly kind and helpful they were in every aspect. My stay included breakfast which was one of the best so far on my four month vacation. But just one more time - excellent staff!!

Self

10/10

Exceptional

23 Nov 2024

John

Staff is friendly and helpful.

10/10

Exceptional

20 Nov 2024

Cindy

Beautiful hotel, wonderful restaurant and amazing staff so friendly and so kind

Leisure Self

10/10

Exceptional

18 Nov 2024

Pablo

The staff could not have been friendlier or more eager to please. The travel desk arranged the rest of our trip with little fuss, great prices and excellent tours. They also continued to follow up to ensure everything was running smoothly. Too bad you can’t give a 6x star rating. Great value

Leisure Family

10/10

Exceptional

08 Nov 2024

Marco

Our 2 night stand at the hotel was simply outstanding. The hotel is very well located, clean and to be recommended in every possible aspect. A special highlight was the friendliness and helpfulness of the staff, in particular Lily! Her never resting supportive nature made our trip unforgettable.

Leisure Family

8/10

Excellent

30 Oct 2024

Ginene

Friendly staff, clean room, great food, walkable location. Only con was the pool was under maintenance and we were not informed at the time of booking.

Leisure Partner

8/10

Excellent

27 Oct 2024

Rosebelle

Pictures are always deceiving unfortunately. However, Staff are very courteous & Helpful. Bathrooms need an upgrade. All in all Good. Staff are excellent

Leisure Friends

10/10

Exceptional

24 Oct 2024

Azaan

The hotel was clean and very conveniently located. The staff was extremely courteous, helpful, friendly. I would highly recommend this property.

Leisure Friends

6/10

Pleasant

29 Sep 2024

Sonia

The hotel was lovely and clean but we were disappointed that the pool was not working. It was inconvenient to travel to another hotel to use pool. Otherwise great location and friendly staff.

Leisure Family_with_children

8/10

Excellent

29 Sep 2024

Maria

The hotel was in very good conditions, special after taifun Yagi, breakfast was excellent with many options, and service in restaurant was very good.i will recommend this hotel if you want to stay in old town Hanoi.

Leisure Partner

10/10

Exceptional

28 Sep 2024

ousama

This was an exceptional hotel. The staff were incredibly hospitable and happy to help you. The breakfast was very good and the room was spacious and tidy.

Business_and_leisure Self

8/10

Excellent

07 Sep 2024

Alessandro

staff are fantastic here. The only negatives for me, breakfast was rather selective
And the pool isn’t actually at this hotel it’s at another hotel ‘a 5 min walk away’ (I didn’t go)

Leisure Self

10/10

Exceptional

05 Sep 2024

patrick

The staff never stopped trying to help us in any way they could. Friendliest people I've ever met.

Leisure Family

8/10

Excellent

01 Sep 2024

Monica

Great location to yummy Pho

10/10

Exceptional

14 Aug 2024

Can

Comfortable stay in hectic Hanoi!

We were very comfortable in our three night stay . Room was clean and comfortable . Breakfast was varied and satisfactory in a tastefully designed dining room in the basement . Hotel staff were genuinely helpful . We also ate in the sister hotel Souriant Premier , where food was excellent . Their rooftop bar is also great!

Friends_and_family Family

6/10

Pleasant

12 Jul 2024

Jane

An OK place…but there is no pool here.

We booked this hotel because we wanted to relax by the pool for a few days and the photo looked great.
However there is NO pool at this hotel.
If you look at the very small print on the photo you will see it says it is at the sister hotel which you have to walk to through the busy streets about a block away.
We complained and were moved to the other ‘premium’ hotel ( which is very nice). If you want a pool and a great hotel, book the other hotel. The ‘central’ one is average.
We were not the only guests who were conned by the hotel listing.
The staff at both hotels are very nice.

Partner

10/10

Exceptional

03 Jul 2024

Jeremiah

Great place to stay

Business_and_leisure Self

10/10

Exceptional

02 Jul 2024

Gail

Amy was wonderful. She made our short stay very memorable and we would stay here again just because of her!

Leisure Family

10/10

Exceptional

10 May 2024

Margarita

Amazing and helpful stuff, the room is very spacious and fully equipped, Great location.
highly recommend!

Self

10/10

Exceptional

04 Apr 2024

Erin

Staff were so welcoming. Perfect spot to walk around Old District. And rooms are quiet!!

Leisure Family

2/10

Poor

15 Mar 2024

Amanda

Pictures are deceiving! The place looks great online so we opted to get the executive room. We stayed in a hostel for the 10th the price that was 100× nicer and cleaner in Danang.

Room
- Smelled awful. I had a hard time sleeping the first night and had to air out the room.
- The furniture was old and falling apart
- The door to the room was hard to shut even the worker who showed us to our room struggled to close it
- The balcony was small which was not a surprise but the door did not lock properly. It looked like someone had broken the locks. If you pulled slightly hard it would open.
- The listing says sound proof but i could hear almost every sound from our neighbor

Bathroom
- MOLD! MOLD! MOLD!
- The shower had cracks on all sides of the tub that allowed water to fall down the sides.
- There was a small nasty shower curtain that was yellow and stained
- The glass on the side of the tub was a good 3 inches from the tub allowing water to get trapped there and mold to grow
- There was mold on the base around the sink

Staff
- Decent but never gave us any information
- We had laundry done and a local shopped dropped something off at the front desk for us but we were never notified of either. The phone didnt has a number listed for the front desk.
- The laundry came back with a small stain on a white shirt but smelled clean

Location
- Great! Everything is closeby and easy to get to. Our driver actually took us to the MDV Luxury hotel and we walked to the Legend.

Leisure Partner

2/10

Poor

12 Jun 2023

Yiling

Overpriced hostel room and unprofessional service

The hotel is not fully air conditioned. Air conditioning is only focused at one side of the bed.

Gym was musty and equipment was old. There was a bad smell at the lobby. Should have cancelled the booking upon arrival but decided to give it a chance.

Was promised that a refund can be made for the 2nd night but not given. Even after getting confirmation from hotels.com. Staff claimed the manager mentioned did not exist.

Other then the location which there are multiple other hotels in the area. Please do not consider it.

Partner

10/10

Exceptional

28 May 2023

Dwight

The hotel is located in the heart of the old quarter, providing quick access to the beautiful madness that is Vietnam's street culture. The hotel was very accommodating, sending a driver to pick me up who navigated the streets swiftly and skillfully, like he was auditioning for a James Bond stunt driver position.

After the thrilling ride I was greeted by the front doorman who immediately got my luggage for me and offered me a refreshing glass of something fruity. The receptionist then helped me exchange currency, and get a sim for my phone, probably saving my dopy American butt from getting scammed three times before I got to my room.

The room itself was clean and far quieter than I anticipated based on the location. I was on the 7th floor though so your mileage may vary. The hotel provides Samsung smartish tvs that are a few years old but work fine if you want to stream to it and the shower and bathroom both felt new and clean.

Breakfast seems to change depending on the day but always includes hot rice with corn or noodles, sausage, bacon, toast, assorted ingredients to make a sandwich, and freshly cooked eggs uppon request. There is also fruit and dessert type pastries as well as juice I think... Just know that you will have a lot of good options for breakfast.

It's not an overstatement to say the hotel was the sturdy anchor that made navigating the exciting, tumultuous sea of Hanoi's Old Quarter a breeze.

Business_and_leisure Self

4/10

Poor

29 Mar 2023

Glenn

Didn’t really rate the property. 2x. Singles pushed together to make a king. Single sheets overlapping each other instead of king sheets. no top sheets and hard as a rock. Couldn’t change the temp in the shower. Smaller room then stated and a window into what was more like an exhaust vent. Much better value for money around Hanoi. Glad we only booked a night.

Leisure Partner

8/10

Excellent

14 Feb 2023

Marvin

Good place great location the staff were friendly I would recommend to friends

Leisure Friends

4/10

Poor

13 Feb 2023

Verified traveler

Low comfort

The room has weird smell coming from the washroom. Breakfast selections are very limited as compared to other hotels in Hanoi. Overall, I would not recommend this hotel to family and friends as there are better options in the same price range.

Partner

10/10

Exceptional

12 Feb 2023

Midori

Great location and staff! Break fast buffet is delicious! Would recommend 10/10!

Leisure Partner

10/10

Exceptional

10 Feb 2023

TOM

Excellent Service, Great Sleep

Hannah and her friends and doorman were amazing, staff are very helpful and friendly. Rooms are comfortable and I slept like a baby. Location is excellent, right in the heart of the old town. Food places are all around you ...turn right out of the hotel and 5 or 6 doors down on left is a restaurant that's cheap and clean and they understand some English. Hotel offers taxi from airport for $20 , I recommend it so you don't get stuck looking for address, a taxi driver will await you at airport. Enjoy your stay

Self

10/10

Exceptional

27 Jan 2023

Robert

This hotel is a little piece of heaven! The staff is very helpful. The front desk staff answered our questions in English. They found our group of six people a driver for a private tour during Tet. The rooms are spacious, quiet, and clean. Breakfast is excellent!

Leisure Friends

8/10

Excellent

03 Jan 2023

Verified traveler

Travelers

It’s a good hotel for young people, love street foods, drinks, bars, good place for fun and more … but traffic in the area is horrible even walking around…

Partner

10/10

Exceptional

01 Jan 2023

Chee Keong

Reception staff was extremely friendly and helpful. Rooms are well laid out and spacious. Good place to visit again.

Leisure Family

10/10

Exceptional

05 Oct 2022

Miao Xin

Clean hotel, friendly staff.

Beautiful and clean hotel located in the old quarter. Fantastic location. Staff are all very friendly and welcoming. Room is clean and spacious. Balcony is very close to the balcony next door so doesn’t have much privacy. Overall a wonderful stay!

Partner

10/10

Exceptional

23 Sep 2022

Peter

The hotel is fantastic but what really stands out is the staff.They go above and beyond to help in any way they can.

Business_and_leisure Self

10/10

Exceptional

03 Mar 2020

Lilach

Great staff.very friendly and helpful

Friends_and_family Family

10/10

Exceptional

23 Feb 2020

Sharon

Hanoi gem

We are so happy to have chosen this hotel. The staff was very accommodating, amazing breakfast included. Bed was very comfortable. Would recommend.

Friends_and_family Friends

6/10

Pleasant

17 Feb 2020

Paul

Not bad little hotel central to all the action.
Gym bit too small tho if like exercising for 4 star.
Staff where amazing helpful always willing to help.
Overall cant complain for cost paid

Leisure Friends

10/10

Exceptional

12 Feb 2020

Rita

Amazing.. All staffs are very friendly and hardworking. Everybody are approachable and has teamwork. They did everything to make us comfortable and satisfied.

Friends_and_family Friends

10/10

Exceptional

11 Feb 2020

John R

Great costumer service

Wonderful costumer service, fantastic location, clean rooms, tasty breakfast. Everyone was so kind and thoughtful.

Partner

10/10

Exceptional

04 Feb 2020

Verified traveler

The hotel is right in Old Town yet it is super clean and very quiet. The staff was super and always ready to help us navigate the city. And we loved the breakfast buffet. A lot of detail went into making sure there was something for every taste. Would choose this hotel anytime traveling in Hanoi.

Friends_and_family Family

10/10

Exceptional

29 Jan 2020

Delsa

great Time in Hanoi

wonderful stay - would have ,weds to have stayed longer. It was so convenient to the lake and attractions that were close by.

Partner

8/10

Excellent

06 Jan 2020

Verified traveler

Good service and clean rooms

This hotel is new, clean and it was a comfortable stay. Staff service was good and prompt too. Located in Old Quarters, it is not in a busy street which may be a good thing as it will not be as noisy. Selection of cooking styles for breakfast egg station is impressive - I tried Florentine and it was tasty.

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

Verified traveler

Excellent !

My family of 5 enjoyed our stay at Bonsella which is deserving of a 5* Rating.
Hotel is conveniently located in the Old Quarters, priced reasonably, English speaking staff, expeditious check-in, rooms new and clean and best of all is the top-notch service.
Emails were sent to offer and confirm transport arrangements. Even though our Halong Bay and Sapa Tours were not arranged through the hotel, the front desk staff (Kimmie) was responsive to alert us when our pick-ups arrived and kept the same respective rooms on both occasions when we checked back at the hotel. When my son did not have enough time for breakfast, Kimmie helped to have some food packed for him to eat on our long ride to Halong Bay. Another door staff, Henry made sure all arrival guests were served juice/coffee while waiting for our check-in. He also ensured that all our luggage bags were already parked in our rooms each time we checked back at the hotel after our tours. Additionally Bonsella served A la carte and buffet breakfast which was good. Beds come with hard and soft pillows which were thoughtful. The only con is that our rooms could hear the noise from the road as there are many food stalls near the hotel. Will definitely stay in Bonsella Prestige should we return.

Friends_and_family Family

10/10

Exceptional

28 Dec 2019

Rohit

Folks at this property are thoughtful, warm and hospitable. Book it for personalized service and location. My experience was flawless with room upgrade, prompt revert, great tips and helping me out with Halong bay package. In fact i cancelled my airbnb for this property in the second leg of the stay

Leisure Partner

10/10

Exceptional

22 Dec 2019

Verified traveler

Staff was very welcoming and the room was clean and beautiful. Location of hotel is also very good. Will stay again.

Leisure Family

10/10

Exceptional

14 Dec 2019

Samuel

Great location, great staff!

Partner

10/10

Exceptional

09 Dec 2019

Verified traveler

Excellent and Great Value Hotel

The receptionists (esp. Kimmy) are very friendly, helpful and hospitable. Check in is quick.
Room is clean, quiet and the bed and pillows are comfortable.Two bottles of water are provided daily in the room.
Breakfast has a great variety of choices (Western, Vietnamese and fruits) with good quality.
The location is in old town. Feel safe to walk in the neighbour hood. Circle K food mart is just next to the hotel. Only con is the streets are narrow and busy with motor cyclists.
Will stay in this hotel again next time.

Friends_and_family Friends

10/10

Exceptional

01 Dec 2019

Denise

Excellent services, staff were helpful and friendly. Most refreshing thing to see is that we. Vietnamese immigrants received same Courteous and excellent services as foreigners. Would recommend this hotel to our family and friends. Would definitely stay at this hotel when we return to Hà Nội.

Leisure Family

10/10

Exceptional

27 Nov 2019

Verified traveler

Gem of a place in old town Hanoi

Excellent staff, clean facilities, great location

Friends_and_family Family

10/10

Exceptional

24 Nov 2019

DeniseDuong

Staff are very friendly and helpful especially Thuan with both check in and out. We are ver please with the services

Leisure Family

10/10

Exceptional

24 Nov 2019

GuiWong

From beginning to end, this was a 5 star stay. Service is excellent and location is PERFECT for class accessibility to old quarter sights and sounds. Lou and Sophie at the Front Desk were AMAZING. Sophie went above and beyond to ensure our Halong Bay Cruise was booked properly and notified me when I mistakenly did not book enough nights at the Bonsella Hotel! Sophie is a Super Star! Kevin was fantastic every morning with his attentive breakfast service and smile.
Lots of restaurants with a variety store right next door.
We arranged for an airport pickup and after traveling 26 hours, our ride was not outside the airport at 0100. After calling the hotel, the staff profusely apologized and arranged for an alternate ride at their cost. Several calls were made to confirm our airport pickup location, type of vehicle and license plate number. A smooth ride once we resolved the pickup challenge. But what was important to us was the prompt manner that this issue was resolved.
Breakfast was superb. Great variety of food with a la carte hot items.
Very clean and modern facilities. Lots of hot water and pressure. Comfy beds too.
Hanoi was our first stop in Vietnam and honestly, the service in the other 4 cities paled in comparison to the excellent customer service at the Bonsella Hotel. Well Done Everyone! I would definitely recommend!

Leisure Family

10/10

Exceptional

20 Nov 2019

Verified traveler

Staff were exceptionally welcoming and helpful. Breakfasts were great with lits if cariety and fresh fruit.

Leisure

8/10

Excellent

12 Nov 2019

Barry Chang Fei

Everything is great except the shower water pressure is bad
Breakfast not bad except coffee not good, If u like old quarter is convenient to stay here weekend is happening

Friends_and_family Friends

10/10

Exceptional

02 Nov 2019

Rena

Fantastic service

We thoroughly enjoyed our stay at Bonsella Prestige Hotel and Spa. The staff are very friendly, spoke good English and were very helpful. The provision of a map with recommended places to eat and visit was great. The breakfast was amazing! The only downsides were that the rooms could be a little noisy (but probably can't be avoided given the great location) and they advertised nail services for their spa but did not actually have this available. Overall though, great place to stay!

Partner

10/10

Exceptional

02 Nov 2019

Meeyoung

nice hotel in old quarter

This hotel is perfectly located if you wish to spend time enjoying Old Quarter Hanoi. Many choices for good restaurants, coffee or bar nearby. The room is very clean and well designed. Breakfast was great. Friendly and helpful staff. Would recommend staying here.

Partner

10/10

Exceptional

12 Oct 2019

Verified traveler

Very friendly staff.
Excelnt location.
Help us with all we asked for

Leisure Partner

8/10

Excellent

19 Sep 2019

Laipiksheng

The staff service is amazing

Leisure Family_with_children

10/10

Exceptional

14 Sep 2019

Ang

Good service

I fallen sick and hotel staffs are very helpful

10/10

Exceptional

13 Sep 2019

Keith

Staff is very friendly and courteous.

Hotel is very clean and has a great location next to Old Quarter.

Partner

10/10

Exceptional

03 Sep 2019

Verified traveler

Great hotel with most friendly and helpful staff.

A great hotel, well situated, and the most friendly and helpful staff - they really go out of their way to make sure you enjoy what Hanoi and its surroundings have to offer. The hotel also provides really nice breakfast.

Friends_and_family Family

10/10

Exceptional

02 Sep 2019

Verified traveler

Staff where soooo helpful 😊. Loction was excellent and we managed to do everything on list.

Leisure Partner

10/10

Exceptional

08 Aug 2019

Thi Thuy Anh

Good option

I stayed here for a night during my business trip in Hanoi. It was a perfect option. Everything was great. Will be back.

10/10

Exceptional

08 Jul 2019

Marissa

We loved this hotel! The staff were so friendly and did everything they could to assist as well as gave great food recommendations. The breakfast here was delicious - excellent pho! The peaceful energy and great AC were a welcome break from the heat of Hanoi and the location was perfect for walking to food, museums, and other attractions. The airport pickup was easy to schedule and so convenient!

Friends

10/10

Exceptional

08 Jul 2019

Ka Ho

The best stay I have ever had

The stay was perfect and thanks for every details, this is the best stay I have had in my memory.

It is not a 5 stars hotel but it does everything right. Location is great, the facilities are new and we have stable hot water :).

The best thing there is the staff, they are very helpful and considerate from start to end.

That’s why it gets such a high rate.

10/10

Exceptional

03 Jul 2019

Verified traveler

Staffs are very friendly and hotel condition is good.

Leisure Family

10/10

Exceptional

16 Jun 2019

Teoh

Excellent hotel with Genuinely warm staff

The service provided by the staff was outstanding. They were extremely helpful, enthusiastic and genuinely warm. Kudos for having such an outstanding team.

The hotel was brand new, so everything works. The rooms were a little small, and was a little short on wardrobe space for a 1 week stay like mine. But it should be perfect for a shorter stay.

I have stayed in 3 different hotels in the old quarter in the last 3 months, and I would return to this one if I were to return to Hanoi again

8/10

Excellent

13 Jun 2019

Ivy

Amazing service! We were upgraded to a better room with balcony and city view when we arrived. We were to stay for 2 nights but upon entering the room, realized that the street noises from traffic and bar is rather loud. I commented to the staff and they immediately offered to change the room for us the following night. The noise was much reduced by 11pm so we decided not to change room. The lights outside the balcony was sleeping into the room. The staff immediately turn the lights off once I called the reception. The pillows are so comfortable I slept through the night!

In response to my feedback with regards to the noise, I lost count of how many staff who came to apologize to us. They tried so hard and gave their all to ensure we had an enjoyable stay. Food recommendations were very good with very clear directions given to us. They took special efforts to tell us which are good food with more hygiene and which are the local favorites but less hygienic.

Highly recommended and I’m definitely very very impressed by their service! Hard to match!

Partner

10/10

Exceptional

07 May 2019

Verified traveler

Highly recommend

The staff st this hotel are amazing. Very welcoming and incredibly helpful with their suggestions and planning for tours and trips throughout Vietnam. The room
Is clean and comfortable and the breakfast buffet is just lovely. A really nice place to come home to after a busy day exploring the city!

Partner

10/10

Exceptional

22 Apr 2019

Karen

we had the best stay at the Bonsella Prestige Hotel. the staff were attentive and made us feel welcom the moment we step in.

Leisure Friends

10/10

Exceptional

22 Apr 2019

Harry

This is a great place to stay if you want a taste of the old town, with its narrow, bustling streets. Rooms are moderately sized, but very comfortable. Amenities are are excellent. The staff is very accommodating

Leisure Family

10/10

Exceptional

15 Apr 2019

Lucia

Amazing new hotel, excellent service

Our two night stay here was amazing! We love the rooms deco, and was even more impressed by the all-rounded excellent service rendered by each staff we encounter - from the door man, to the receptionists, to the breakfast service waitresses.
Mia, in particular, were very detailed in helping us with our check in, and also gave us very good recommendations for our dinner.
When we returned to collect the luggage we stored overnight at the hotel for our Halong Bay tour, they even served us water while we waited! Emma was also very friendly, helped us to call for a cab, and even gave us a small gift as tokens of appreciation. They were also very sincere in asking for feedback to improve on, given they are a relatively new hotel.
Having tried three different accommodation places in Hanoi, I would definitely choose to stay exclusively at Bonsella Prestige Hotel and Spa the next time I am in Hanoi.

Family

10/10

Exceptional

08 Apr 2019

Mary

Staff were very friendly and helpful. They ensured we knew the area, their restaurant recommendations were superb. They were helpful when needed and went the extra mile. The room was very comfortable and we had a good nights sleep.

Partner

10/10

Exceptional

01 Apr 2019

Verified traveler

Best hotel experience ever!

Awesome stay! The entire staff went above and beyond to welcome us and make us feel at home. The welcome map with food recommendations was spot on! The rooms are modern and nice, and the breakfast buffet is delicious with a good variety and a la Carte options. The location is also perfect and close to everything. We stayed one night when we stopped through Hanoi and ended up booking a second night a week later before we flew out because we loved our stay. The staff all remembered us and greeted us by name when we returned. Thanks for a memorable stay!

Friends

10/10

Exceptional

27 Mar 2019

Verified traveler

Very impressed with this hotel. Very clean and great customer service. Also, it’s right in the heart of Hanoi Old Quarter, so you have many food and spa options!

Leisure Partner

10/10

Exceptional

08 Mar 2019

Jordan

Great new hotel with kind staff

We really liked staying at this hotel. It's brand new, and the staff is genuinely interested in feedback and improvement. The rooms are nice and furnished with modern decor, it's spotlessly clean, and the shower is great. My only wish is for thicker doors, as the noise from the hallways can be a little bit loud in the room.

Partner

10/10

Exceptional

26 Feb 2019

Verified traveler

Nice hotel

Everything was almost perfect. But I could smell about sigaret and cooking smell in bathroom. Neverthless it was good.

Partner

8/10

Excellent

20 Feb 2019

Verified traveler

Very friendly and helpful staff. Excelent location. Comfortable and clean.

Very good breakfast but food needs to be replaced more often. A little bit noisy, windows should block more the street sound.

Leisure Family_with_children

10/10

Exceptional

14 Feb 2019

Kim

We lived bonsella. The rooms are great. In the middle of old quarter. The staff are fantastic. Especially Anna. Nothing is too much trouble. Highly recommend.

Partner

10/10

Exceptional

10 Feb 2019

Marcia

Great stay

Lovely little hotel. Outstanding friendly, helpful service from all staff but particularly Emma who went above and beyond for us. Clean and comfortable, good breakfast, quiet which was amazing for the location. Highly recommend.

Friends

10/10

Exceptional

28 Jan 2019

Tanya

Wonderful place

Highly recommended. Staff including Emma, Sophia and Anna were exceptional; they went above and beyond. Included breakfast was worth it.

Partner

8/10

Excellent

24 Jan 2019

Hong Yu

Nice new hotel.

New hotel only like 4 months. In a good location, room size is fair and staff are friendly.

10/10

Exceptional

23 Jan 2019

Verified traveler

Our choice if we ever come back to Hanoi. The hotel (only a month old) is very modern with very comfortable rooms. Huge thanks to the staff for all their help in finding local dishes to try and for being flexible in every possible way! Highly recommended!

Leisure Partner

10/10

Exceptional

18 May 2026

Vincent

Wir hatten das Zimmer mit Fenster zum Innenhof. Das Personal war extrem freundlich und hilfsbereit, ohne jedoch aufdringlich zu sein. Toller Pool auf dem Dach mit Blick über Hanoi. Zimmer sehr sauber, Frühstück abwechslungsreich. Wenn wir das nächste Mal nach Hanoi kommen, werden wir wieder hier buchen.

Partner

10/10

Exceptional

01 Mar 2026

Pepa

Habitación y personal estupendos

8/10

Excellent

19 Dec 2025

Yvonne Isabella

roof top bar was lovely

Leisure Family