Name: Hanoi Guest House
Address: 85 Ma May Street Hoan Kiem Dist Hanoi Old Quarter, Hanoi, 844, VN

4/10

Poor

07 Jan 2018

Verified traveler

Great location hotel but staffs are not helpful

Great location hotel but staffs are not very helpful, they are just guest house, not a 3-star quality hotel as advertisement.

10/10

Exceptional

17 Jan 2017

Chelsea

The staff here will do everything they can to make your stay the best it can be. Breakfast was yummy and room was clean and comfortable.

Family

6/10

Pleasant

08 Apr 2016

Alana

Not a bad stay.

Room was large, clean, and comfortable. Bathroom could use an update but was alright. WiFi was very spotty on all floors. Breakfast was fair. Front desk staff was really nice.

Partner

10/10

Exceptional

11 Feb 2016

Shimona

Friendly staff and lovely rooms

Although we reached Hanoi City Hostel much earlier than the check-in time, the receptionist was very accomodating. We were given breakfast and had the option to even shower and freshen up while he got our room ready. Both the receptionists were very friendly and helpful. For the price you pay, the rooms are good and well kept. The location of the hotel is great since you're in the heart of all the action and you won't have any trouble getting back after having a couple of the famed Hanoi beers.

Partner

10/10

Exceptional

09 Jun 2015

David

Very good hostel highly recommend

We booked for three nights when we got there we were welcomed with a ice cold glass of water while waiting to check in. We were surprised when we got into the room at how big it was. Breakfast is good and all staff are very friendly. They helped us book a boat cruise and while we were on the cruise we realised we had paid a very cheap price compared to some others. We booked an extra night once back from cruise and were given a very friendly welcome back by all staff. Our room was cleaned daily with fresh towels given each day.

Partner

8/10

Excellent

06 Nov 2014

Robert

Good value for the money

Good value for the money. Centrally located and the staff is helpful.

2/10

Poor

10 Oct 2014

SangGu

omg

They gave me another hotel.. they said my room was something wrong so they arranged me to a terrible hotel

10/10

Exceptional

12 Sep 2014

Verified traveler

fantastic service, large rooms, clean

Best stay so far and the most value for money. Stayed here 3 times in the course of 10 days. Made trips to halong bay and Sapa but couldn't help but come back to this hotel because it feels like home

10/10

Exceptional

06 Sep 2014

Verified traveler

Great service, value for money, English speaking

Best hostel I've stayed in for the past one month that is around this budget.. I've been to some that are more expensive and it still doesn't best this place. Breakfast is so so, but service is top of the top.. U won't regret it! I came back 3 times ( once for a few days, booked a halong tour came back to stay, booked a sapa tour and I'm back here again).

Walking dist to everywhere. Make sure u mark down ur street name and everything, it may get hard to find at night cause there are no lights in the hostel front after 12!

10/10

Exceptional

15 Aug 2014

Will

Great stay in the middle of the old quarter

The hotel is rated highly in TripAdvisor with good reason.
The stay was very pleasant. The location is in the middle of the old quarter. The staff is friendly and trustworthy. They were a great help with booking travel around northern Vietnam. In each case, I was happy with the tour group I was placed with. It seems they work with the better ones.
I'd happily stay with them again.

10/10

Exceptional

12 Jun 2014

Verified traveler

Good location, Excellent service

The rooms are good, spacious and clean. The main reason to stay though is for the staff information. They spoke English and everyone on staff at the front desk was informative and helpful. Also good location within walking distance to many attractions and cafe Comga on the corner was good.

8/10

Excellent

05 Jun 2014

Verified traveler

great location, price, and staff

Great location and got a great deal for a dou le. Room was very clean. The main woman who worked the desk was awesome and helpful and super friendly. The younger girl who worked the desk on our last day was rude and cared more about her cell phone than anything else and is the only reason I didn't give the service a 5 rating. Good thing she only worked 1 night. Good, but not great, breakfast too. I would recommend.

Family

8/10

Excellent

05 Jun 2014

Notferrand

Excellent budget hotel

Room is clean and staffs are very helpful. Close to main attractions, just within walking distance ;)

4/10

Poor

31 Mar 2014

Skip

Staff great but building needs work!

Ok, so we chose this place because the location was good, price was right & reviews pretty good for budget accom. A number of accom options hence the Hostel moniker. We had \"deluxe\" private rooms apparently! Staff great, helpful & friendly, tried their hardest BUT the product they are working with needs a lot of work. We (6 pax) ended up staying for 5 nights mainly because we were out each day on tours etc & it was convenient, but in the end it wore us down & we couldn't wait to be out of there. Biggest problem was the dampness & persistent probs with aircons & remotes that didn't work (very unhealthy & we weren't the only ones to comment/complain). Plumbing also a major issue. Bathrooms awash, no floormats, leaking sinks and bath tubs. Linen was clean & changed daily but threadbare & one only small towel each barely adequate. Plaster & paint peeling off the walls; step into the bathroom came away each time it was touched.
Breakfast very basic, but the young lads who served were fun & friendly & did their best. Has a lift which is very welcome. If you used the stairs you were competing for space with boxes, ladders & all manner of clutter, & it was always dark (I slipped & hurt myself badly). Thank heavens there wasn't a fire. Health & safety inspectors in Aus would have a field day. I think Expedia and others listing these premises need to check the accuracy of info because what you see in the pictures is NOT what you find upon arrival. We wont be back.

10/10

Exceptional

18 Mar 2014

Katherine

Staff could not have been more helpful

We had an issue with our bank cards- all of which were being declined- and the staff were incredibly patient and helpful in aiding us in contacting banks in the UK.
They were also indispensable in helping us book trains and buses and taxis and boat trips at very reasonable rates. When we came back to Hanoi for the day but weren't staying with them they let us store our luggage with them for the day before we caught our final train out of Hanoi.
The beds are the MOST comfortable!! And the showers good pressure and plenty of hot water.
Highly recommend!

8/10

Excellent

06 Mar 2014

Verified traveler

good location

Nice hotel, good location, very friendly staff.
Had all the basics including good wifi & nice breakfast.
Staff were very helpful.

8/10

Excellent

27 Feb 2014

Germaine

Friendly staffs to all enquiries!

Decent rooms, good food around the area, nice and friendly staffs to help us with the enquiries for directions and booking of our day trip! Breakfast was simple but filling.

Partner

6/10

Pleasant

21 Jan 2014

Tara

Central Hotel - Cold Room

I stayed in this hotel for 3 nights after a long international flight to arrive in Hanoi. Reception staff were friendly and gave good recommendations for food on the free map. My only issue is that my room was really cold - the sheets felt damp and it took ages to warm up in bed. This might be a good thing in summer months, but if you stay in January when it's not that warm up north, this may be something to bear in mind.

8/10

Excellent

06 Jan 2014

Rabbit

Comfy beds

Clean room, good service,helped us buy train tickets, bright room with enough light, has elevator, good location right in old town with many shops and eateries

Family

8/10

Excellent

06 Jan 2014

Jane

Highly recommended but...

The hotel is great, near train station, good service from staff, but we booked two rooms, they only have one room for us. Two of my friends were allocated to the nearby Camellia Hotel, which has bad toilet! Disappointed!

Family

8/10

Excellent

04 Jan 2014

Chiaw sang

Great value and incredible service

Staffs were extremely nice, and bed was very comfortable. Location wise, it is situated in the heart of the Old Quarters. Definitely great value, and would recommend anyone to stay here.

6/10

Pleasant

26 Dec 2013

Steve

Had a Private room and heater didn't work. Shower fairly ordinary but staff very helpful

8/10

Excellent

27 Nov 2013

sue

good value for money

I stayed here for out nights in the end. It was clean and the Staff were always helpful and nice. Very friendly bunch of people. It's always a nice touch when they also learn your name.
Hanoi is a busy city so I am not sure if there's too many places in the old quarter that u can escape the noise that to me is the only downfall of this hotel.

I would recommend this hotel.

8/10

Excellent

27 Nov 2013

LucyC

Great service and location

Right in the centre of the action
Staff couldn't be more helpful
Helpful with calling travel agent and airline
Booked taxi to get the best price

Family

10/10

Exceptional

22 Oct 2013

Verified traveler

great!

All great with our stay. One room doesn't have a window but ours was awesome - thank you!

Family

8/10

Excellent

07 Oct 2013

Dinesh

Comfortable and cozy

Very good hostel. Very friendly staff. Moon and Hanna did an excellent Job and were always smiling

8/10

Excellent

02 Jan 2019

Justin

The room was quite simple but not so bad. The air conditioner hasn't worked under some cold weather like 10 degC and in the bathtub the hot water had stopped when filling then it was cold to use it. You can enjoy good access to the old quarter, but for me the impression about this stay was something cold, accompanied with cold weather occasionally hit onto my stay.

6/10

Pleasant

02 Dec 2017

ややや

予想以上に寒くて

11月末に宿泊しましたが、東京と同じくらいの気温で寒かったです。にも拘わらず、お湯の出が悪く（最初は熱いが、すぐにぬるくなる）、苦労しました。暑い時期なら気にならなかったのでしょうが、寒くてこの点は残念でした。
　ロケーション的には良かったと思います。

8/10

Excellent

29 Nov 2017

Verified traveler

ある程度旅慣れている人向け

男性4名・2部屋で宿泊。事前の人数変更やチェックイン時間変更などのメッセージ連絡などにも対応してくれた。
片方の部屋はシャワーの湯やトイレの水が出なかったりした(半日後に復旧)。
アメニティは室内スリッパ・バスタオル・石鹸・シャンプー・歯ブラシ。ドライヤーは壊れていた。
周囲の騒音や居住性は値段を考えれば良い方で、観光アクセスの拠点としても問題はない。

4/10

Poor

21 Nov 2017

くるくるぴ

まー値段相当でした。シャワーはすぐ横がトイレでシャワーカーテンもないのでトイレが水浸し。ベッドにシーツはかけてありましたが、毛布はカバーがされないままタンスにつっこんでありました。

8/10

Excellent

12 Sep 2017

mia

You get What you pay for

Cheap hotel in Hanoi - breakfast incl

Family

6/10

Pleasant

02 Mar 2017

Miguel

Ok.

Hostel simples. Cumpre com a necessidade de local para dormir.
Quartos sem janelas, não confortável.

Family

6/10

Pleasant

04 Jan 2017

Verified traveler

Staff was very helpful and friendly.
Money exchange currency was ok. Room was very nice.
The street was little bit noisy but after 1.00am very silent. Breakfast included and it was very tasty! I stayed here 3 nights and i would recommend this hostel to all.

8/10

Excellent

08 Oct 2016

Anja

Einfaches, zentrales und sauberes Hotel

Es ist nicht ein Luxushotel, aber ich fühlte mich sehr wohl und sicher. Das Hotelpersonal ist sehr zuvorkommend, gibt einem gerne Tipps für das Sightseeing und ist für alle Fragen da.

4/10

Poor

16 Jan 2016

Verified traveler

We booked a visit at this hotel but when we arrived they said our room was not available. Instead we got another room in another hotel. Lower quality, half of the stars, not that nice but it was okay for two nights. A gym was suppose to be included but when we asked after the gym they didn't wanted to show us until the next morning - not sure if it existed?

Breakfast included, good location.

Partner

4/10

Poor

12 Oct 2015

Verified traveler

跟照片差異過大

衛浴設備過於老舊，使用起來都很擔心出意外，例：洗臉盆掉落等，附設衛浴用品明顯已使用過，卻無更換，棉被上有明顯髒污也沒換，門歪了也很難關好，實在感到可怕。

8/10

Excellent

27 Jul 2015

Cedrine

Bon rapport qualité/prix

Les plus : la localisation, chambre grande et correcte, la jeune femme à l'accueil présente la journée est très gentille et arrangeante, les excursions proposées de qualité

Les moins : le petit déjeuner très limité, service de lingerie trop cher, l'accueil est parfois laissé à un homme ne parlant pas un mot d'anglais ! (même le traducteur ni fait rien..), le personnel de nuit pas très agréable

Partner

10/10

Exceptional

06 May 2015

Marcin

Polecam . Tanio , przyjazna obsługa, dobre miejsce

Bardzo miła obsługa. Smaczne śniadanie z wyborem wietnamskie/europejskie .

Family

8/10

Excellent

05 Mar 2015

Verified traveler

친절한 하노이시티호스텔

호텔 사장님께서 친절히 대해 주셨습니다.
지도랑 주변에 어디를 여행하면 좋은지 등등
하노이에서 조금 더 머물고 싶을 정도로^^

Family

2/10

Poor

08 Feb 2015

Verified traveler

지멋대로인호텔

첫날갓더니 방이 없다고 세컨호텔이있다면서 안내함
모텔같은 아니 한국에 더이상 이런모텔도없을거임 그런곳으로 가서 자라고함
담날9시에 오면방주겟다함
담날9시에감 방없다고함 사람들이 방안에 짐들을 뿌리고 나가서 못뺀다함
갑자기 하룽베이투어 우리 호스텔꺼이용하라고 드립만쳐댐 ㅋㅋ
셋째날 다른여행사를이용하룽베이갓다오니
짐이없어짐
지들맘대로 3번째호텔로 옴겨놓고 더 좋다 이게더좋다 왜그러냐 이드립침ㅋㅋㅋㅋ
와진심 개빡쳐서죽는줄 ㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋ
베트남이란 나라자체가 지긋지긋함 국민성이고뭐고 다시다생각하게됨
평생 출장빼고 다시는 베트남 안갈예정.

8/10

Excellent

15 Jan 2015

Verified traveler

Super!

Vi hamnade visserligen på ett annat hotell av samma ägare eftersom det blivit knas med rummet (inte hotellets utan en gästs fel), men spenderade ändå tillräckligt med tid på hanoi city hostel för att bedöma. Rummen var fräscha, bra wifi och ägaren ms. Moon är otroligt hjälpsam. Frukosten är rolig (man får välja en maträtt och en dryck, sen får man en banan också) och om man har tur får man ett extra bröd! Jättebra för priset man betalat

Partner

8/10

Excellent

08 Jan 2015

Verified traveler

市中心

立地が良くて、安いからここを決めました。スタッフみんな笑顔がいっぱいで、親切でした。この値段なら文句なしです。次回また泊まりたいと思います。

6/10

Pleasant

16 Oct 2014

Verified traveler

Prix moyen qualite moyenne

Personnel qui parlent bien anglais hotel basique simple loin d etre du luxe mais propre en plein centre, correct pour quelques nuits

Family

6/10

Pleasant

15 Jul 2014

Verified traveler

Einzige Mängel: Wasserdruck Dusche & Frühstück

Preis-Leistung sonst völlig ok!

6/10

Pleasant

03 Jul 2014

Sahlberg

Bra service

Hotellet var okay för det priset

10/10

Exceptional

13 May 2014

JULY LEE

VERY GOOD

Stayed here for 1 night. Although it was the superior room, it was spacious, clean and had a big window. I liked it! And we found the staff very helpful (The woman staff did remebered my name and always called me my name exactly. It touched me.)and willing to share their knowledge of Hanoi and help us book a Halong tour as well as the train to other city! The breakfast was simple but tasted nice. The location really good to get around Hanoi! I recommend this hotel to anyone!

Family

8/10

Excellent

09 May 2014

soyoun

하노이 스탑오버로 딱입니다

공항에서 걷기에는 부담되고 택시로는 5분 거리에 있어서 3달러면 해결됩니다.
엘레베이터가 없는데 호텔 남자 직원이 친절하게 무거운 캐리어를 다 들어주어서 감동했습니다

8/10

Excellent

24 Apr 2014

jcp

très bon rapport qualité prix. Bon accueil

j'y séjournerai de nouveau,lors d'un prochain passage á hanoi

Partner

4/10

Poor

28 Feb 2014

Erik

Kaldt og vått rom.

Vi bestilte henting på Hanois flyplass. Han som skulle hente oss satt på en benk og spilte på sin iPad, og først etter å ha ventet en halvtime og ringt hotellet så kom han bort til oss. Han kunne ikke ett ord engelsk. Jeg var i Vietnam i to uker og det var først på vei fra flyplassen at jeg følte meg utrygg i trafikken. Personalet på selve hotellet var vennlig. Rommet var rått, kaldt og møkkete. Skikkelig ukoselig. Vi sov en natt på hotellet før vi bestemte oss for å avbestille de to neste nettene. Styr unna.

2/10

Poor

18 Jan 2014

tom

がっかり

エアコンが設置されているのではなくて、それはクーラー専用だから暖房が出来ない。部屋にスリッパがない。電気ポットもない。シャワーのお湯もぬるい程度。とにかく嘘が多くてウンザリ。coolar only(room is cold in winter season),coffee/tea maker is not.slippers is not.ｈot water of the shower is lukewarm. anyway, there are many lies and is disgusting.

Family