Time Hotel

10/10

Exceptional

29 Jun 2026

Grigoriy

easy check in, spacious room

Partner

10/10

Exceptional

28 Jun 2026

Amy

Front desk was wonderfully helpful. Josh, the concierge was also a delight. The hotel's wine and cheese hour was great. The location was wonderful and the beds were extremely comfy. Wish there was better lighting for makeup but other than that...overall fantastic experience. Will definitely look to stay again.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Charles

Staff were very nice and helpful.

10/10

Exceptional

18 Jun 2026

Tracie

Everyone was super nice. This hotel is in the theater district and near Times Square. There is parking at a reasonable price as well. The room was comfortable, quiet, and clean and I would stay here again. The room was spacious and I had a great shower A subway station is nearby and of course there is plenty to choose from for dining.

Partner

10/10

Exceptional

15 Jun 2026

Kate

This place was perfect!! Great location, and the parking directly across the street was so convenient! Super close to lots of shows, Times Square, and subways. The staff was fantastic. They were accommodating, friendly, and helpful! Thanks for a great stay!

Partner

4/10

Poor

12 Jun 2026

Luciano

My stay at the Montauk Hotel in New York was acceptable overall, but there are several areas that need significant improvement.

The biggest disappointment was the lack of concern from the staff regarding issues with our room. We requested a room change due to the problems we experienced, but no solution was offered, which made us feel that our concerns were not being taken seriously.

The property also shows signs of needing maintenance and renovation. There are noticeable issues with paint, general upkeep, and attention to detail throughout the hotel. While the location and overall experience were decent, the condition of the facilities did not meet expectations.

Overall, it was not a terrible stay, but the hotel has many opportunities to improve both its customer service and maintenance standards. With better attention to guests’ concerns and some investment in the property, the experience could be much better.

The luggage guy was amazing. The best in the Hotel.

Friends

8/10

Excellent

07 Jun 2026

Stephanie

Very small room that had an awkward layout. But the room was clean, the bed was comfortable, and it is located in a convenient location.

Partner

10/10

Exceptional

07 Jun 2026

Jenna

Staff was super friendly ! Shoutout to Nilika at the front desk , so sweet and was able to upgrade our room! Shoutout to Josh as well, super friendly and helpful with bags! Will be coming back!

Partner

10/10

Exceptional

07 Jun 2026

Sandra

I had a redeye in to see show in the afternoon so I only stayed a few hours. The staff was outstanding! They suggested a late checkout and offered water and generally seemed to really care about me. I stored my luggage with the excellent valet team and they suggested a private car to the airport, which was also outstanding. Everything was thoughtful and seamless. I wish I could stay longer! What a phenomenal location and truly exceptional staff!

Self

10/10

Exceptional

06 Jun 2026

Xue Yi

Loved my stay at this hotel and was super convenient to get around. Travelled for work and staff made sure my stay was perfect. Huge thanks to Anthony for getting me settled in and for providing everything I need for a week stay!

Huge plus too as there is wine and cheese everyday!!!

Friends_and_family Friends

8/10

Excellent

03 Jun 2026

Brandi

I didn't appreciate the hidden fees.

Partner

10/10

Exceptional

03 Jun 2026

Roy

Great location, two blocks off Time Square. Rooms are small but adequate for sleeping. Staff very friendly and helpful.

Partner

10/10

Exceptional

02 Jun 2026

Angela

Location was excellent close to a subway, hop on buses, theatres and Times Square. Beds were really comfy and staff were excellent.

Family

6/10

Pleasant

31 May 2026

Helene

If you want the Theater District, you can’t beat the location. The staff are excellent too. I wanted to love my room but it was on the 3rd floor facing a generator. All night (for two nights) it sounded like I was in an MR machine. The bed frame was beaten up, paint was chipped, the window really dirty. There were no drawers or a place other than the floor for my luggage. Perhaps other rooms are different but my experience wasn’t great

Self

10/10

Exceptional

31 May 2026

Ivy

My favorite play to stay in midtown. I love the staff. They are friendly and helpful and the hotel is well run and well staffed. Mr. Garner

Self

10/10

Exceptional

28 May 2026

Adam

Rooms were clean and Staff was extremely friendly. The doorman Josh really went the extra mile with restaurant recommendations and transportation to make my stay incredible.

Self

10/10

Exceptional

27 May 2026

Alexis

amazing. best hotel i’ve ever stayed in

2/10

Poor

27 May 2026

Sandra

Dirty bathroom

Self

10/10

Exceptional

26 May 2026

Alexis

i love it here so much and the staff are so nice! i will be back again lol

Friends_and_family Friends

6/10

Pleasant

25 May 2026

Keely

Photos gave the impression there was a nice lobby/lounge area. It was only open in the evening and closed early. Room was nice.

Family

6/10

Pleasant

24 May 2026

Lawrence

Great location but bathroom was too small.

Partner

10/10

Exceptional

23 May 2026

Jana

Fun place to stay! We will stay here again sometime.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Argun

This hotel has the high standard you would expect from Hyatt. It’s very clean and nice hotel and it is very close to the Times Square if you are visiting for touristic reasons. In addition, the staff was extremely helpful and I appreciate all the help and coordination while I was checking in and checking out. Thank you.

Self

8/10

Excellent

20 May 2026

Luis

Nice place, very well located and nice staff. Good for a couple of nights in the city

Family

6/10

Pleasant

20 May 2026

Patrick

The hotel is well situated. Unfortunately, the rooms feel run down with numerous small but perceptible issues not consistent with a 4 star experience (headboards and walls scratched up, window broken / not properly closing). Additionally, our shower did not work properly and we had to change room the next day.
The staff was helpful, but it feels the hotel needs a thorough update throughout.

Partner

10/10

Exceptional

19 May 2026

Greidys

Great stay. Walking distance to Time Square. A couple blocks from metro station. Very convenient. Small hotel with restaurant/bar on the first floor.

Family_with_children

8/10

Excellent

19 May 2026

Marlene

The hotel is good. Great location for art, entertainment lovers. Furniture needs to be replaced. Breakfast is good. Service is very good too.

Self

10/10

Exceptional

17 May 2026

Eric

We had an amazing experience staying at the time NY, and a huge part of that was thanks to the incredible guest service agent Chris Gavalas. From the moment I arrived, he was welcoming, professional, and genuinely attentive to every detail. He went above and beyond to make sure my stay was comfortable, smooth, and memorable. And appreciate the gummy bears that were left in our room for my partner birthday, Very much appreciated.

What really stood out was their positive attitude and willingness to help with anything I needed from recommendations around the city to making sure all my accommodations were perfect.

Exceptional customer service like this deserves recognition.
Can’t wait to be back again.
Sincerely,

Eric & Diana Linares

Partner

10/10

Exceptional

16 May 2026

Rosina

Didn't use

Self

4/10

Poor

15 May 2026

Michael

So much noise, blinds let light through, dusty room- for $300 a night you expect the basics

Partner

10/10

Exceptional

11 May 2026

Rafael Alejandro

Excellent

Family

10/10

Exceptional

07 May 2026

Nilesh

The Hotel was perfect for our group. Emilio at the front desk was so helpful when we checked in. He took such good care of us. THANK YOU!

Business

8/10

Excellent

05 May 2026

Amrit

Yes room was clean , staff was good , but haven’t got chance to get breakfast

Partner

4/10

Poor

04 May 2026

Courtney

Check in process was inconvenient and was located on the second floor. Hotel lay out is not very convenient for guests either and staff at check in were not very helpful. The room was not ready by the time we were supposed to check in. Hotel was very noisy at night and we got very little sleep due to the noise in the hallway.

Partner

10/10

Exceptional

30 Apr 2026

frank

I stay here often, staff is friendly, helpful and welcoming. Great location to theatre and shopping.

Self

6/10

Pleasant

29 Apr 2026

Samuel

Classic ultra small NY rooms. But it was renovated and clean.

Family

6/10

Pleasant

29 Apr 2026

Rachel

The staff was very kind, but this hotel was definitely several notches down from a regular Hyatt experience. When I went to check in, there was a man who was clearly trying to check in with a s*x worker at reception beside me. When I got to my room, my headboard was all scuffed up and had rips in the leather. And the shower had multiple issues -- it was too small to even shave my legs in, the water took a solid 5 min to heat up, and it every time I took a shower longer than a few min long it would flood the bathroom and I'd have to use multiple towels to sop up all the water.

Self

10/10

Exceptional

26 Apr 2026

Helen

Wonderful stay! Very close to times square and all Broadway options. Walking distance. The staff was amazing and made us feel safe and comfortable. We were on a girls trip. I highly recommend staying. The facility and rooms are clean. Next door door a great tasting restaurant with exceptional crafted cocktails.

Friends

10/10

Exceptional

26 Apr 2026

John

The price that we paid was excellent for the place. Didn’t feel like we got ripped off with pricing and the room was extremely modern and clean. We got the king size which was more than enough for me and my fiancee. Loved the complimentary water touch as most places give you crappy water foundation refill stations or make you pay.

The only thing I didn’t like was at the TV isn’t a real TV it’s embedded in the mirror however the point of the hotel isn’t really to sit there and watch TV so didn’t matter overall, but just wanted to note.

Staff was very friendly and very helpful and the rooms were very clean.

Partner

10/10

Exceptional

26 Apr 2026

Kamie

Great stay. Staff was very accommodating and the place was spotless

Self

8/10

Excellent

24 Apr 2026

Joao

Amazing

Partner

6/10

Pleasant

24 Apr 2026

Jennie

So so and old

Family_with_children

10/10

Exceptional

23 Apr 2026

Wendy

Love this hotel. The wine and cheese nights each evening are a fun added perk.

Partner

10/10

Exceptional

22 Apr 2026

Kristen

The staff was absolutely incredible. So kind and helpful

Self

10/10

Exceptional

21 Apr 2026

tawana

The rooms was very clean and the front desk was phenomenal no unwanted traffic in front of the hotel which is greatly appreciated.

Self

2/10

Poor

19 Apr 2026

Jenna

The room was falling apart. There was water stains on the window shades from the AC unit, ceiling was peeling , the headboard, and the footboard had peeling material. Floor had crumbs and paper when we first walked in. Elevator was super loud in our room . When the shower ran, the fire alarm went off. Crazy!

Partner

10/10

Exceptional

17 Apr 2026

Kymberlee

Perfect location, great staff, clean room. Would stay again.

6/10

Pleasant

16 Apr 2026

Rebecca

Great location right by Times Square. I was worried it would be noisy but the room was super quiet. Staff were welcoming and friendly and there's a weekly complimentary cheese and wine evening for guests which was a lovely touch and especially nice for solo travellers.

However, the room itself was very dark. The window faced another building so there was very little natural light and the lights in the room were also very dim which made the room feel quite gloomy. The bathroom lighting was particularly bad and it was difficult to do my makeup. My room wasn't cleaned very well on arrival. There was a piece of dental floss on the bathroom floor and a big dust ball on the floor of the bedroom. The shower handle was also broken so it was impossible to tell which way was hot and which was cold so figuring that out every morning was frustrating and time consuming. To be fair I did not raise these concerns with the hotel, had I done so some of these issues might have been resolved. It didn't seem worth the bother of awkward conversations since I was on my there for a long wkd

Self

6/10

Pleasant

12 Apr 2026

Christopher

Staff, especially at front desk, was very friendly. Great location, but a little dated.

Partner

10/10

Exceptional

11 Apr 2026

Reda

Had the best time here. Friendly staff. East parking. Great location.

Friends_and_family Family

2/10

Poor

08 Apr 2026

Jesus

poor

Family_with_children

8/10

Excellent

07 Apr 2026

Justin

Pros: The hotel had a great location if you want to be near Broadway shows and the craziness that is Time Square. The staff at the hotel was very friendly and the room was clean and the bed was super comfortable.
Cons: The standard King room was very small and didn't match the photos online. The photos were of the deluxe king. We did not spend much time in the room anyway, but if you do, there was barely any room to walk around in there. A few more shelves or flat surfaces to put stuff on would have been nice as well.

Partner

10/10

Exceptional

06 Apr 2026

Jennifer

My daughter and I had a great stay at The Time. We were seeing a show at the theater just across the street and we had a few meals at the restaurant just downstairs. It was much nicer than some of the other hotels we've stayed at in Times Square. The decor was really interesting and we got a kick out of the wit of it. Everything was comfortable and pleasant and we enjoyed the free bottle of wine with our Expedia VIP package. Good value for the money.

10/10

Exceptional

05 Apr 2026

stephen

Excellent staff clean room

Self

10/10

Exceptional

04 Apr 2026

Nicholas

Absolutely amazing and will definitely be the only place i stay in the city for now on.

Partner

10/10

Exceptional

04 Apr 2026

Andrew

We enjoyed our stay at this hotel. Everyone was nice and accommodating. We were able to check in early and leave our luggage after we checked out. The only thing I was disappointed about was the cable machine in the gym facility. It was broken. The complimentary wine bottle was a nice touch, but there wasn’t a wine bottle opener in the room.

Family

10/10

Exceptional

03 Apr 2026

Alexis

amazing

8/10

Excellent

02 Apr 2026

Aminah

Great hotel especially if you’re looking to stay near time square. Staff is friendly and property is clean

Friends

8/10

Excellent

31 Mar 2026

Jahaelle

Breakfast was good but very expensive.

Self

10/10

Exceptional

29 Mar 2026

Meghan

Staff all around is amazing! Super kind, caring and helpful. The restaurant and lounge serve delicious food and drinks. The rooms are very clean and neat.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Kelsey

The staff were amazing and treated us so well. Luisa on the housekeeping staff was great and was so friendly.
The hotel is located in the heart of the Theater District and allowed us to walk to several shows. Wonderful and safe area to walk around and explore. Minutes from Times Square and Rockefeller Center.

10/10

Exceptional

28 Mar 2026

Joseph

Excellent service, central location in NYC in theater district close to Times Square. Room was small but typical of NYC hotels. Saw Chicago Musical at Ambassador Theater which was across the street from Hotel. Restaurant in hotel had full bar, breakfast and Italian food for lunch and dinner.

4/10

Poor

28 Mar 2026

Truman

Staff was nice, but honestly this place was a mess. The rooms are outdated and straight up dirty. We had to switch rooms right away because there was a cockroach in the bathroom (like… seriously?) and the WiFi didn’t even work.

The new room wasn’t much better either…headboards peeling, sink cracked, curtains broken, and the AC was loud and barely worked half the time. Walls are paper thin so you hear everything from neighbors, and the WiFi is still painfully slow.

Yeah, the location is good, but that’s literally the only thing going for it. For the price, this place is pretty unacceptable. Would not stay here again.

Partner

10/10

Exceptional

27 Mar 2026

Cynthia

The hotel staff was very friendly and helpful. The room was clean and ready at check in. The bathroom sink did leak and the shower made most of the floor wet.

Friends_and_family Friends

10/10

Exceptional

25 Mar 2026

Dr. JESSICA

I think I have my found my new hotel for my work visits to New York. I really enjoyed my stay here and will be back. The rooms tend to be a little dark and small, as most New York hotel rooms are, but you're only there to sleep, right? The tv in the mirror is super cool and made getting easier in the morning easier since I could watch the news while getting ready. There is a fridge, but I really couldn't put anything in it. Often I can fit things around the mini-bar items, but not here. The free water in the lobby was great. I didn't take advantage of the free happy hour with wine and cheese as I had other obligations, but that was a nice touch too. Can't say enough about how great all of the staff were from Robert in housekeeping to the doormen and the concierge. All the best.

Self

8/10

Excellent

25 Mar 2026

Naisha

Great location. Easy to get to with convenient parking right across the street. Staff friendly, helpful and very welcoming. Plenty of room in clean Queen suite fo a decent price. Small elevators (which is not uncommon in NY boutique hotels) make for longer wait times. Free wine and cheese happy hour in the spacious yet quiet bar space provides for a relaxing time before venturing out into the city.

Family

6/10

Pleasant

24 Mar 2026

Laura

The “leather” on the headboard was peeling off

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Annette

Felt very safe and staff was courteous and friendly

6/10

Pleasant

22 Mar 2026

Andreina

Great area. The hotel is not in the best condition. Furniture needs to be replaced. Rugs are old and stained. Rooms are tiny. The area is surprisingly quiet, we slept like rocks.

8/10

Excellent

18 Mar 2026

Heidi

Staff were outgoing and helpful. Really did their best to accommodate early check ins and late check outs if possible. I really appreciate the umbrella in the room. The location is great and rooms are quiet.

Self

10/10

Exceptional

16 Mar 2026

Laura

Convenient location - walking distance to Central Park and Square

Family

10/10

Exceptional

14 Mar 2026

Christine M

Close to the theater.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Miron

Eric is the best concierge ever! He helped me plan an amazing weekend for my son's birthday. All other staff members were very friendly and helpful. From all of the special birthday accommodations from the hotel (cake, massage, and a wonderful suite with a view 😍), I will be staying again myself. 20/10

Self

8/10

Excellent

12 Mar 2026

Ben

Does the job for a bed and that's it, but clean tidy and safe

Self

6/10

Pleasant

09 Mar 2026

Qingmei

The staff are not very friendly. The entrance is pretty small and bearly noticeable. The location is very good, which is the main reason I booked this hotel.

Friends

8/10

Excellent

09 Mar 2026

Gregory

Very clean. Nice room. With the shower was bigger. Great staff good location.

Self

10/10

Exceptional

09 Mar 2026

Jennifer

Perfect location! Right in the middle of Time Square, easy to walk to most places. Across the street from Chicago, best part of the weekend!

Family

10/10

Exceptional

05 Mar 2026

Ryva

Great location! Parking is very easy. It’s right across the street!

Friends

10/10

Exceptional

05 Mar 2026

MARISKA

The staff was amazing, helpful, and friendly

Family

10/10

Exceptional

05 Mar 2026

Lynette

Clean room very accommodating staff. Very clise to everything. Would definitely stay again!

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Moustapha

Slight wear and tear on bedding/frame but otherwise all was well!

10/10

Exceptional

04 Mar 2026

Aubrey

The beds are great

4/10

Poor

28 Feb 2026

Ufuoma

The room had not been taken care of. There was mould in the bathroom and it did not feel luxury at all. Thankful I had shower slippers. Staff were fantastic however.

Self

10/10

Exceptional

27 Feb 2026

Bekah

Amazing location! Friendly staff, and clean rooms!

10/10

Exceptional

27 Feb 2026

Bob

Wonderful staff! Everyone was very friendly and helpful. Great location and clean rooms. Great hotel lobby bar to grab a drink before dinner and show. Room upgrade was a pleasant surprise. ⭐️⭐️⭐️⭐️⭐️

Partner

8/10

Excellent

26 Feb 2026

Roger

Clean room. Staff was respectful. Good location

Self

10/10

Exceptional

24 Feb 2026

Mary

Staff were all fabulous

Partner

8/10

Excellent

21 Feb 2026

Terence

Nice Staff - Noce Room - Friendly

Partner

6/10

Pleasant

20 Feb 2026

gary

Room could have been cleaner most staff were fine but 1 had a couldn’t careless attitude and one was out to make a fast buck

Friends_and_family Family

4/10

Poor

20 Feb 2026

Hiam

After a 5 hr flight and almost 6pm the front desk tells me i cant check in because a priority checked out late. I had to wait 40 min until they were ready to check me in and to rop it off she was rude..

Friends

10/10

Exceptional

19 Feb 2026

Elizabeth

Room was small but clean, check in very easy and friendly. Free waters were nice. Wish there was space in fridge for more than mini bar items, as we had medications needing refrigeration. Cleaning staff was super nice and efficient. Elevators could be slow. Fantastic location. Some street noise but definitely manageable for location.

Family_with_children

8/10

Excellent

17 Feb 2026

Graham

The staff at the hotel was great and very attentive. Overall the room was nice and spacious for NYC.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Zach

The staff was very accommodating.

Partner

10/10

Exceptional

11 Feb 2026

Mikayla

Great room service , friendly staff and great spot close to everything and subways !

Leisure Friends

10/10

Exceptional

10 Feb 2026

Mary

Absolutely wonderful staff. Fantastic location. Some great nearby places to visit. Beautiful Lilly’s bar over the road. Truly authentic little Italian right next door with the best Italian food you’ve ever had! The only thing the hotel could do with is some cosy sofa’s when the bar is closed but otherwise a great stay!

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Hayleigh

Great

10/10

Exceptional

07 Feb 2026

Karen

Wonderful location.

Leisure Partner

8/10

Excellent

01 Feb 2026

Jane

The front office staff were very pleasant.

Leisure Family

2/10

Poor

01 Feb 2026

Sven

The Time New York by JdV by Hyatt told me they would help me send a package up to my room, and then refused the package. I have proof from UPS tracking. This package was supposed to have my winter gear for NYC. I am extremely disappointed. The windows also sweat and ooze water into the room, while the alarm outside of the shower goes off without warning. I tried to call management to make it right before posting this review. I would not recommend this hotel

10/10

Exceptional

26 Jan 2026

Noelle

Sensational location for Broadway goers. Quiet, clean and spacious (by NYC standard) rooms. Staff was friendly and knowledgeable. Wine and cheese from 5-6 and free water bottles at reception were great touches.

Friends_and_family Friends