Holiday Suites Hotel

6/10

Pleasant

24 Mar 2026

Cheryl

I stayed for 6 nights and unfortunately had a disappointing experience. The washroom could definitely use upgrades, and housekeeping was a major issue throughout my stay.

Our room was not being cleaned regularly. When we spoke to housekeeping staff, they mentioned they were too busy and couldn’t return later. They typically came around 9:00–9:30 AM, which wasn’t always convenient. Some days, it was even difficult just to get fresh towels.

We raised the issue with the front desk multiple times. Although they assured us someone would come to clean the room, by the 4th night it still hadn’t been done. At that point, they offered to move us to another room. However, it was very late in the evening, making it inconvenient to relocate all of our belongings. We ended up moving to the new room just to sleep, leaving our belongings in the original room and asking them to clean it the next day.

The room was finally cleaned on the 5th day. Out of a 6-night stay, we only had our room cleaned once, which is unacceptable.
They offered 1 day of free breakfast.
Overall, this experience was frustrating and fell far below expectations.

Family

10/10

Exceptional

23 Mar 2026

Nunez

Clean room

Family_with_children

10/10

Exceptional

23 Mar 2026

Francisco J

Change the pillows sheets, one in the room had makeup stains.
Good staff

Self

4/10

Poor

22 Mar 2026

Marco

The shower was dirty

Family_with_children

8/10

Excellent

21 Mar 2026

Connor

Its a really nice hotel, a couple of guest were getting a little loud at night but thats not the hotels fault, did find clumps of hair in the bed though

10/10

Exceptional

15 Mar 2026

Lara Jane

Clean

2/10

Poor

15 Mar 2026

Brian

I didn't stay at hotel. the room was not clean at all the toilet was clogged, I had no remote, the carpets had crumbs sprinkles and glitter , a white substance on the nightstand, the room smelled like dirty gym socks.

Self

2/10

Poor

14 Mar 2026

ryan

Wasn't allowed to swimm wasn't allowed breakfast an power shut off for an hour an half couldnt see nothing

Partner

10/10

Exceptional

14 Mar 2026

miguel

Good service

2/10

Poor

13 Mar 2026

Amber

I was over charged upon staying here and was unable to contact the hotel in

10/10

Exceptional

11 Mar 2026

Sharon

Best pool and hot tub in the Chicagoland area for a somewhat reasonable price.

Family

8/10

Excellent

10 Mar 2026

Jose

Just some loud people

Friends

10/10

Exceptional

08 Mar 2026

Nunez

Nice place

Family_with_children

4/10

Poor

07 Mar 2026

John

Locked out of my room
Desk communication was bad

Self

2/10

Poor

03 Mar 2026

Dustin

Well when I arrived it was a nice atmosphere and the front desk was friendly. I had booked a room with two queen beds. When we got to the room we unpacked the beds were clean and the room seems to be in order even though it was alittle bit outdated. Turn down service didn't really happen. I had to go to the front desk to ask for more towels our second day. The beds left alot to be desired. The tvs were old. The bathroom needs a fan so that there is airflow because they had mold problems. The pillows were surprisingly comfy. The beds were the wrong size. They gave us a room with two full beds not two queens.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

JOHN

This was my worst stay there, out of several trips. The heat did not work, although they did fix it. The TV never did work, even though it was reported to the front desk. The room was not particularly clean. The his will become a fallback choice for my next trip.

Family

10/10

Exceptional

02 Mar 2026

Denise

Nice stay

Partner

10/10

Exceptional

01 Mar 2026

Natalie

The rooms were very clean.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Jorge

.

2/10

Poor

27 Feb 2026

Monica

Nasty room didn’t give deposit back

Partner

10/10

Exceptional

25 Feb 2026

Taylor

Clean and friendly staff members

Friends

8/10

Excellent

25 Feb 2026

James

Courteous staff, clean room

Partner

2/10

Poor

25 Feb 2026

brendan

Everything. The staff was very un-interested in helping what so ever. I went to take a shower 2 hours before check out & my water was freezing cold!! Obviously I went to the front desk & the maintenance man didn’t show up until 30 minutes to check out hence I already showered in the cold water !! They do not answer the phone & if you wanted to use the hot tub it’s run by 6-8 KIDS. My coffee machine inside my room did not work, the tv wasn’t even hooked up to cable. I could go onnn. Please don’t try to save a buck with this place splurge on a nicer place that actually cares about their customers.

Partner

2/10

Poor

23 Feb 2026

Precious

No heat in our room it was freezing cold

6/10

Pleasant

23 Feb 2026

Zachary

The staff is always courteous. The quality of the room itself is inconsistent. We have stayed at this hotel numerous times. Some stays -no complaints.
We encountered a few problems this time. The design of the walk in shower drained water outside shower base. Hazardous. Water was barely warm enough.
The electrical plugins weren’t working by both nightstands. Keurig coffee pot inoperable.
We were too tired to request another room. In the future, will inspect room before bringing in luggage.

4/10

Poor

20 Feb 2026

Ra-Shanti

To begin; I initially booked for a king bed. I recieved a double full bed because “at this location they only have 2 king beds”. Eventually they were able to change us into a room with a queen size bed.
In this new bedroom; the air unit was broken so even when turning the AC completely off it would still be blowing cold air. The shower head was broken in the bathroom. Overall unsatisfied.

4/10

Poor

19 Feb 2026

Aaron

Our room was dirty and the hotel appeared overall run down and in need of cleaning and updates. Not enough parking to accommodate the number of guests at the hotel/event center.

Family_with_children

2/10

Poor

19 Feb 2026

Perhat

ROOMS ARE COLD. THE ENERGY IS DIRTY. LINENS ARE STINKY.

Business

2/10

Poor

16 Feb 2026

Alison

Worst hotel experience, a fight broke out in the hallway between guests, we feared for our safety, asked for a refund and left the hotel, we are still fighting for the refund.

Leisure Family

2/10

Poor

15 Feb 2026

Breana

Did get the room I paid for and room was cold for two nights and I’m pregnant, heat was broken, and they only refunded me for 1 night.

Leisure Self

8/10

Excellent

15 Feb 2026

Gary

Nice place

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Adia

The room was clean & the staff was courteous.

Friends_and_family Family

6/10

Pleasant

14 Feb 2026

Jeffrey

Friendly staff but I can't used the shower because poorly water drain in the bathtub drainage. I'm afraid bathtub fill up full of water before finish shower.

Leisure Family

2/10

Poor

31 Jan 2026

Ray

I arrived to the hotel and was immediately informed that the room that I reserved was not available. He then stated that he would be giving me a double queen size room, back actually gave me a double full size room. I returned to the front desk and informed the agent of the issue. And he then said that he would give me another room, that would actually be the double Queen. Size I then go to the second room. Only to learn that I had been given a handicapped accessible room. That smelled horrible. I once again had to return to the front desk. And inform the agent of the situation. He then tells me that he does have the room that I initially booked. And he sends me to a third room, which I eventually stayed in. Nevertheless, this whole back and forth check in process took over forty five minutes. I was extremely disappointed in my stay and expected more from a Hilton property.

Business Partner

10/10

Exceptional

30 Jan 2026

Renita

The water got nice and hot this time and the pressure was excellent. Bedding and towels were very clean and fresh as usual.

Leisure Partner

8/10

Excellent

22 Jan 2026

Renita

The room was clean, the batting smelled extra crisp and clean. The only issue I had was that the water pressure was low and the water did not get hot that night or that morning.

Leisure

10/10

Exceptional

20 Jan 2026

Maria

Nice place

6/10

Pleasant

20 Jan 2026

Zachary

Rooms showing their age.

Leisure Partner

8/10

Excellent

20 Jan 2026

Marlena

Quiet. Friendly staff.

8/10

Excellent

18 Jan 2026

Cheryl

Clean room, nice staff. Rooms around pool and social area will be very loud at night.

Business

10/10

Exceptional

15 Jan 2026

Charles H

Nice place-

Self

2/10

Poor

11 Jan 2026

Jonathan

Awful customer service. Upon checking in the employee had zero words to say and did
Not greet us or explain anything about the facility nor its amenities. She did not give us the pool wristbands and she put us in a USED ROOM. When we entered the room another guest was living there but we were able to enter. She did not apologize or say anything. The walls are not soundproof at all btw.

10/10

Exceptional

11 Jan 2026

Konrad

Courteous staff, clean room, and great ambiance.

8/10

Excellent

11 Jan 2026

Cindy

Room was clean but a cleaning rag was left behind

Leisure

10/10

Exceptional

10 Jan 2026

MELISSA

Everything was great.

4/10

Poor

08 Jan 2026

Claire

My room was so dirty when I arrived. Hairs on the toilet seat, questionable stains on what I thought were “clean” towels, some sort of liquid on the mirror, and dirt all over the white shower curtain. When I called the front desk to ask for new towels, the employee that answered sounded like they could not care less and never acknowledged my ask. The towels never came so I had to grab the towels at the front desk 5 hours after I called.

4/10

Poor

07 Jan 2026

Diane

Our first room had no working heat, so we asked to switch rooms. The second also had no working heat, but it was 3am, so we bundled up and went to sleep.

Leisure Friends

2/10

Poor

06 Jan 2026

Key

Woke up to banging on the door and someone constantly trying to open the door itself. The guy was outside my door for like 3 mins than did the same to the other doors. Serious security issue.

Partner

10/10

Exceptional

06 Jan 2026

Hannah

Very friendly and helpful staff

Friends_and_family Friends

6/10

Pleasant

05 Jan 2026

Arsalan

The hotel overall condition is very poor. The elevator was not functioning properly. The overall hotel ambience is of a marriage hall. The rooms are very old and the carpet is sticky. The overall price per night is ridiculously expensive.

Leisure Family

4/10

Poor

05 Jan 2026

Julie, Evan, and Alden

We stay here all the time, but the property let us down royally this time. The hot water did not work. I had tepid showers. The last shower (after we complained) started hot but wound up ice cold -- and I don't take long showers. My husband and son, who also take normal-length showers, had similar experiences. My husband never got a shower one day because the water was ice cold. The pool, on the other hand, was pleasantly warm again after several years of being very chilly. Truthfully, I'd have rather had a warm shower! We otherwise enjoy the property because it's big enough to walk in extensively (perfect for exercise during cold weather), and it has a pool. Our son liked the exercise room. We unfortunately are always there on New Year's Eve as we celebrate a late Christmas with family, and the place is always toooo loud on New Year's Eve... people let their children (very small children) run amok well after midnight. We're kind of used to that, but add that to a chilly shower, and it was a very raw evening indeed. At checkout we mentioned the hot water again, and the clerk (very kind) said we should have moved rooms. They didn't offer that earlier. We were also dismayed that when we asked for more towels, we NEVER got washcloths. It was awful using a big hand towel as a washcloth with a cold shower. It seemed that much colder. This is normally a good property, but what could go wrong, did, this time.

Leisure Family

2/10

Poor

02 Jan 2026

Hoang

When I booked a room with a king bed, they said there were no king bed available at check-in and gave me just queen bed for two people.but that bed too small for us.

Friends

6/10

Pleasant

02 Jan 2026

Alexandra

The 4th floor smelled like rotten garbage and our room smelled like cigarettes. They quickly told us to come back to get a new room but the new room was directly next to the pool and was loud with no window.

Leisure Partner

4/10

Poor

28 Dec 2025

Dustin

Will never stay at that location again.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Terrie

The room and room location was great as we had a pet with us. We stayed Dec. 24-25 though aged there was a party of sorts at the hotel which was pretty loud and interrupted sleep, but otherwise everything else was good

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Hannah

good

2/10

Poor

26 Dec 2025

Sadmir

No but ac didn't work

10/10

Exceptional

26 Dec 2025

Evette

Yes

10/10

Exceptional

26 Dec 2025

Marko

Clean room and location

Leisure Friends

6/10

Pleasant

25 Dec 2025

Martina

Room was adequate . Bed and pillows were very comfortable . hallway could have been cleaner . Parking was good . We paid for breakfast with our room reservation which was just so so.

8/10

Excellent

25 Dec 2025

Shirley

The breakfast is lacking a little bit but overall great stay

8/10

Excellent

23 Dec 2025

John

The bar in the hotel was good. The food bar for breakfast for $30 was not good. My hotel room was not clean. They were hairballs in the corner and mess on the picture windows.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Katrina

Great staff

6/10

Pleasant

18 Dec 2025

Justyce

breakfast was subpar

Business Partner

8/10

Excellent

16 Dec 2025

Maria

Was a good stay very quiet close restaurants and shopping

Leisure Self

6/10

Pleasant

13 Dec 2025

Lee

Yes

Leisure Friends

10/10

Exceptional

12 Dec 2025

jayson

Cleaned and good customer service

10/10

Exceptional

10 Dec 2025

Roxane

I have always trusted Holiday Inns and this place did not disappoint. From checking in to housekeeping staff, everyone were so friendly! My room was impeccable!

Business

10/10

Exceptional

09 Dec 2025

David

nice place

Leisure Friends

2/10

Poor

07 Dec 2025

lorenzo

During my stay, the hot tub wasn’t heating properly, and I had to change rooms because the heater and TV weren’t working and there was a loud dog next door. I was informed that I would receive a refund, but it has not been issued.

Business Family_with_children

10/10

Exceptional

06 Dec 2025

israel

Very clean very good service

Business Self

6/10

Pleasant

05 Dec 2025

Jonathan Paul

Staff was very friendly. The only problem was, I had to go to the front desk every day to get the room key reset because it would lock us out of the room. Not a huge deal, just aggravating. This is the first hotel I’ve stayed in that I ever had to do this.

Leisure Family

4/10

Poor

04 Dec 2025

Jorge

Room is not clean that on our 1st time to get in, small stuffs are visible on the floor. Bathroom got stagnant smell. Saw small bugs under the bed when trying to retrieve falled eye glasses underbed. Also, found rats outside of door lobby.

Leisure Family

2/10

Poor

01 Dec 2025

Sue

There was no hot water in the room for my entire stay. Staff said maintenance was working on it, but judging by past reviews, this has been an issue for some time. I don't believe they were working on a solution to this problem. I also paid for an extra breakfast through out my stay, but then had to go back and forth from the breakfast area to the front desk multiple times to prove it. I asked them to remove the extra breakfast fee for the remainder of my stay as I was no longer interested. They said they did, but it was still on my final bill. They offered a 20% discount on my stay due to no hot water (the best they could do?) But, I was still charged the full amount. I feel totally scammed by this hotel and will never return for sure. The fight is not over, I still want my discount.

Leisure Family

6/10

Pleasant

01 Dec 2025

Andrea

Room was run down, kuerig was broken. Curtains didnt close all the way.

10/10

Exceptional

01 Dec 2025

Ada

Easy check in.

8/10

Excellent

01 Dec 2025

Stacy

Clean

10/10

Exceptional

01 Dec 2025

Edgar

Great place and wonderful staff. Place was full for Thanksgiving weekend. Place was great hot tub felt good. Considering there was a lot of people, the place was very quiet and very well run. Thank you

Leisure Family

2/10

Poor

30 Nov 2025

Helen

I was super disappointed I told my girlfriend this was a good hotel and I was nothing but more disappointed with your service day after day.

2/10

Poor

30 Nov 2025

Joyce

already did it

2/10

Poor

29 Nov 2025

Joyce

the whole hotel was a mess from the past, everything is shoddy, old dirty looking. the staff is unprofessional, it's a depressing atmosphere. Every thing looks dirty. The bed wasn't bad but I have moved out to a new decent hotel. you should not have this hotel on your site. they charge just as much as a nice hotel in the area I am now in the Hampton inn on North shore.

Leisure Self

10/10

Exceptional

27 Nov 2025

Evette

Yes had a bad experience with wring size bed needed a king received a queen.

10/10

Exceptional

27 Nov 2025

Zack

For a night was great staff friendly

Self

6/10

Pleasant

26 Nov 2025

Shuaib

The room wasn’t clean

Business_and_leisure Partner

2/10

Poor

25 Nov 2025

Kenneth

Roaches rude staff internet didn’t work never was told about 50 deposit

4/10

Poor

25 Nov 2025

Danielle

The mattress in our room needed to be replaced causing terrible back aches for both my spouse and I, the temperature control until wasnso loud when it would kick on it sounded like we were on a rocket ship ready to take off. The hot tub (the whole reason my husband wanted to stay here) once the jets were turned on created a layer of filthy foam, despite being over chlorinated which caused skin irritaion. Otherwise, the facility and our room was clean and the staff was polite and professional.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Joseph

Clean room, great price, nice hotel

Business Self

6/10

Pleasant

21 Nov 2025

Afton

Hair on bathroom floor, dirty shower curtain. Trash all over the hall, noisy.

Business Self

8/10

Excellent

21 Nov 2025

Marie

Everything was up to standard

2/10

Poor

18 Nov 2025

Ashley

Had us in the basement in a dark nasty room . Had to request to move after going through a maze to find the room . Charged card twice

2/10

Poor

17 Nov 2025

Christopher

People camped outside our room partying until 5 a.m. Loud and obnoxious. Didn't sleep.

Business Self

4/10

Poor

17 Nov 2025

Diane

The hotel charged an extra $50 at check in, but said it would be returned within 45 days if no damage was done to the room.

We had 2 drinks at the bar in the hotel on Friday totaling $23 and received $5 in change when we paid with two $20 bills. When we complained, we received an additional $4.There is an automatic 18% gratuity on services.

Breakfast was a small buffet of scrambled eggs, sausage, fruit, breads in the hotel bar; the cost for two was $29. Coffee wasn't available when we were there.

The room was bare bones and the bathroom had ants. I would not recommend this hotel to anyone.

Leisure Partner

6/10

Pleasant

14 Nov 2025

Rochelle

Room was ok, could have been cleaner. I noticed dust on the baseboards and sink. I feel like this hotel wasn't at the usual Holiday Inn standards. However check in and out was easy. Also coffee and tea should be available in the lobby. The machine in the room was dirty and didnt work and i wasnt able to get any.

10/10

Exceptional

13 Nov 2025

Julio

Really kind and helpful staff

2/10

Poor

09 Nov 2025

Joseph

I traveled with 50 lbs of equipment. So I unload it all, finally connect all the batteries to charge, look up and realize the room was disgusting. Kept waking up at night, not sure if it was because I was traumatized by the disgusting setting or what. For this room to be THAT dirty, they must have some serious issues. Condom wrappers, dirty cups, chip bags, food crumbs, ants.... Waste of money... I shoulda just forced myself to pack everything up and cancel my stay. IHG shoulda paid me for damages to my psyche

Business Self

6/10

Pleasant

09 Nov 2025

James

Staff was courteous, but the beds in no way were queen beds. And the one bed did seem like it has had a new mattress in quite a while. The room also seemed to a lot smaller than what i made a reservation for.

Leisure Family

10/10

Exceptional

03 Nov 2025

Frank

Hotel was okay. When we arrived at check in, we have been asked what floor we would like to be, first said 2nd but then quickly said 3rd is better than 2nd. She gave us a Room on 2nd floor ignoring us asking for 3rd.

Noise level is typical for a hotel, you hear people walk by and you hear the neighbor's talking. Room was kind of outdated but clean.

Business Family

8/10

Excellent

02 Nov 2025

Darlene

Check in/out was very easy and staff were very friendly and helpful! The walls of the room are a bit thin but it was nicely cleaned and organized.

Friends_and_family Friends

6/10

Pleasant

30 Oct 2025

Thomas

The hotel is very large and has been remodeled.