Holiday Suites Hotel

10/10

Exceptional

10 May 2026

Silver

Great

2/10

Poor

09 May 2026

Tina

We found out on day 2 that our door does not lock and is not up to code. You can open the door without a key! The inside door block does not work because the door does not line up to the frame.
There is dried blood on the edge of the tub and under the toilet.
Management not available and you’re told to send videos of the concerns to an email ([email protected]). No response. I have the videos.

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Andy

Easy to book and easy to travel

6/10

Pleasant

06 May 2026

Jessica

The hot tub did not work and the pool was disgusting (stairs were all slippery as if covered by algae). Breakfast was excellent, although they ran out of coffee and it took a very long time for them to replace. In the room the air conditioning did not work and even though the thermostat said 67 the room was very hot. Also, the faucet in the shower was backwards (hot was cold, cold was hot) and very loose.
The night staff was nice, but he told us that we could use the backdoor to get back into the hotel after putting the parking pass on my truck but it did not work with the key and we had to walk back around the entire hotel. The receptionist in the morning, despite hearing that we were going to the hot tub, and getting bracelets for it, decided to let us find out on our own that it was not working. Had we known, my fiance wouldn't have specifically gone out at that moment to get a bathing suit. Instead we found out when I went to try the hot tub. When I reported that it did not work she said, \"Oh, I know, they are working on it\" . This was extremely frustrating. This looks as if it could be a gorgeous hotel, but stuff like that, especially since the hot tub was one of the reasons I booked that location, really brings down the overall quality of the location.

Partner

10/10

Exceptional

05 May 2026

William

Great place

8/10

Excellent

05 May 2026

John

The staff was great, the facility fine, just a couple of minor things. The toilet paper holder was quite inconveniently placed, and there was plenty of hot water, but the temperature kept changing. The doors and stairwells are a bit weird. For some reason, the door for the stairwell to the second floor didn't unlock with the card key for the second floor room, but the door to the first floor did. All pretty minor things. We didn't visit the bar or restaurant so I can't speak to those.

Partner

4/10

Poor

04 May 2026

Leah

Our AC was broken and it was probably about 80 degrees in the room, we notified the staff and requested maintenance and the front desk staff said they would send someone and/or change our room but neither happened and it wasn’t followed up with so we had to keep our room door propped open to get some air. Housekeeping also never came to our room so we had to go ask for garbage bags to discard our trash. We also requested more towels and instead of the front desk giving us a few, they said they would be sent to our room and again, never came. Horribly inattentive staff and not at all worth a $500 2 night stay. Please do better

Friends

2/10

Poor

04 May 2026

Cindy

I reserved and paid for ahead of time through Expedia for two nights the luxury room with two queen beds. Upon arrival I was given a room that we could not get into because it was an adjoining room and the prior occupants had flipped the security latch over that is on the inside of the door that prevents people from coming in. The room he sent us to next was small with two standard beds. The AC had not been turned on and the refrigerator did not work. I went up to the front desk and explained the situation and he said he would move us to a different room. He asked me to follow him to look at the room because he did not want to continue to move me from room to room. So room number three was exactly the same set up as room number two. Then he suggested I go to a standard room with one bed. At that point we had spent way too much time walking around this hotel while he tried to put me in every room other than what I had purchased. He told me because I booked through Expedia. I would only get a standard room or basically just get whatever they had available because Expedia does not forward the booking information to them that the only information they get is that I booked a room. I have used Expedia They are awesome and I have never had a problem before at any hotel that I have booked through them. He said in the future, I need to call the hotel directly if I want to make sure and get the proper room. It was a terrible experience.

Friends

10/10

Exceptional

04 May 2026

Marisa

Bar Louie Jared was always a treat as our bartender 😊 always made us feel welcomed

Partner

2/10

Poor

03 May 2026

Elyse

I was not refunded my deposit without any justification.

8/10

Excellent

03 May 2026

Florence

The room was clean and uncluttered, a bit dated in decor and amenities. The TV is not smart tv so be prepared to watch streaming content on your phone. Could use renovation. Staff was polite and friendly but the front desk seemed understaffed. I would often have to go downstairs to get help. And help took its time coming to the room. Dinner at the restaurant was an unpleasant experience, I ate the worst steak ever there.

Would I go back there? Yes. Hopefully they would have upgraded to smart tv!

Partner

10/10

Exceptional

01 May 2026

Marisa

Super great customer service great atmosphere

8/10

Excellent

28 Apr 2026

Kairi

N/A

Self

2/10

Poor

28 Apr 2026

Yury

It says that breakfast is included, but when you go to eat, they tell you that you have to pay—and they never refund the deposit. The customer service is terrible.

Family_with_children

10/10

Exceptional

28 Apr 2026

Nunez

At our expectation 🤗

Family_with_children

8/10

Excellent

27 Apr 2026

Angie

The staff were very friendly. The hotel itself is very nice. Amenities are great. The beds and pillows were pretty comfortable. However, bathroom was not clean and the roof was dirty in certain areas. Also, the indoor pool closes at 9pm which in my opinion is too early.

Partner

8/10

Excellent

27 Apr 2026

Toulee

AC not working

Friends

10/10

Exceptional

27 Apr 2026

Julie

Staff was friendly and helpful. Enjoyed having an on-site bar for cocktails and munchies. Only downside for us were the extremely soft pillows that gave no support.

Family

8/10

Excellent

27 Apr 2026

Yvette

Simple hotel

Family_with_children

4/10

Poor

26 Apr 2026

Heidi

This hotel has not been maintained. It needs to be cleaned better, especially the shared space. A good carpet cleaning would make me feel comfortable removing my shoes. Staff was friendly and helpful. We would choose a different hotel next time.

2/10

Poor

25 Apr 2026

Greg

The room appeared to be clean but we found ants shortly after we got settled. Reported it to the front desk and request the room be treated immediately, 45 minutes later after a second trip to the front desk we got a response. They sprayed and made no other effort to correct the situation. Told
Is the would re clean in 2 to 4 hours after the spray had a chance to work. Luckily we had a concert so being out of the room wasn’t an issue. When we returned all seems better. When we got up in the morning we found more ants which I took to the front desk. All we got was an I’m Sorry. I requested the room be thoroughly clean and we headed out for the day. When we returned 6 hours later the room had still not been cleaned. I would not recommend this hotel to anyone. Staff was not helpful and no consideration given to extreme inconveniences that the situation caused. Poor customer service and very bad experience. They offered to change our rooms but had nothing comparable to what we paid for nor did they offer any compensation for the trouble and stress. Worst experience I have ever had. Would have found a different hotel but the room was prepaid and no way to get refund.

Partner

6/10

Pleasant

24 Apr 2026

Bonita

Ok riom clean but no working water with shower.

8/10

Excellent

22 Apr 2026

David

Breakfast was very good. The room was clean but window was only to the ATRIUM hall. No natural light so very dark all the rime. Steo outside the room and the clorine from the pool was stron. Ok

Family

8/10

Excellent

21 Apr 2026

Darlene

There was a little mix up with the rooms when we first arrived but the staff was very helpful and it was resolved quickly! Other than that the stay was good. We love the in and out parking!

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Robert

Front desk and bar are the only two places I interacted with staff. Both were great.
It was a place to lay my head during a quick trip; not a resport destination...

Self

10/10

Exceptional

18 Apr 2026

Kerensa

Room was clean but simple and small. Lots of kids everywhere so it was quite loud but quiet time was observed.

8/10

Excellent

18 Apr 2026

Helene

Clean and conveniently located. Price was reasonable. Beds were comfortable and bathroom clean.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Ryan

Pool closed at 9 but quite hours are at 10pm

Phones didn’t work

Bfast was absolutely terrible which usually is complementary, 15.00 per adult .

Business

10/10

Exceptional

16 Apr 2026

Michael

This was a very good place to stay! We will return.

Partner

2/10

Poor

15 Apr 2026

Cara

Overall experience horrible. Would never reccomend

Family

10/10

Exceptional

14 Apr 2026

Amra

room was very clean, however bathroom toilet didn’t work! but it’s okay because the hotel room was close enough that we just used the lobby bathroom instead. very good experience. 5/5 🌟

Family

10/10

Exceptional

13 Apr 2026

Gladys

The hotel was wonderful.

10/10

Exceptional

07 Apr 2026

Jodi

The staff were very kind, and the hot tub was wonderful

10/10

Exceptional

06 Apr 2026

Dan

Very nice hotel at a good price. Check-in & check-out was super easy. Staff were helpful and friendly.

2/10

Poor

04 Apr 2026

timothy

Noise all night from adjacent room rented to construction worker. Hotels.com have stated room is in area rented to construction workers routinely I will make Instagram acct for entire bad experience I can tell staff does not give a care.

4/10

Poor

30 Mar 2026

Sanel

Breakfast was a big letdown. I paid $70 for two people for two days and honestly regret it. The experience was so bad we only went the first day and skipped it entirely the second. The eggs were slimy, and there were dirty food stains around the serving tables.

Friends

6/10

Pleasant

29 Mar 2026

Veronica

The receptionist was not helpful a few times. I had a few issues since the beginning of my stay there was no power on the side tables to charge phones but maintenance came to fix that issue. Later on my bathroom door didn’t close and didn’t lock and was told someone from maintenance would come they never showed up. The laundry room has signs on the dryers saying only quarters because the card machine wasn’t working. I went to the reception after waiting and waiting they had me going all over the place because reception has no quarters to change. I went to the bar where they told me to go and they also didn’t have quarters. I went to the little store and they didn’t have any quarters. After I find out the card machine did work. I felt frustrated

Family_with_children

4/10

Poor

29 Mar 2026

Connor

Bathroom shower head was not on correct. Started spraying water all over the bathroom. Bathtub also did not drain. Nice clean room with comfortable bed. Just annoying to have to move rooms because of a shower head.

4/10

Poor

29 Mar 2026

Samantha

No towels, cold shower, pool hours not followed. No free breakfast like every other holiday inn. Will not ever be back

Family_with_children

2/10

Poor

25 Mar 2026

Pollie

My three year old granddaughter found a pill on the floor. Luckily she brought it to me. There was a French in the shower and dust everywhere. We left a day early and would never go back. Staff promised to fix things but did nothing

Family_with_children

10/10

Exceptional

25 Mar 2026

James

everything was perfect

Partner

6/10

Pleasant

24 Mar 2026

Cheryl

I stayed for 6 nights and unfortunately had a disappointing experience. The washroom could definitely use upgrades, and housekeeping was a major issue throughout my stay.

Our room was not being cleaned regularly. When we spoke to housekeeping staff, they mentioned they were too busy and couldn’t return later. They typically came around 9:00–9:30 AM, which wasn’t always convenient. Some days, it was even difficult just to get fresh towels.

We raised the issue with the front desk multiple times. Although they assured us someone would come to clean the room, by the 4th night it still hadn’t been done. At that point, they offered to move us to another room. However, it was very late in the evening, making it inconvenient to relocate all of our belongings. We ended up moving to the new room just to sleep, leaving our belongings in the original room and asking them to clean it the next day.

The room was finally cleaned on the 5th day. Out of a 6-night stay, we only had our room cleaned once, which is unacceptable.
They offered 1 day of free breakfast.
Overall, this experience was frustrating and fell far below expectations.

Family

10/10

Exceptional

23 Mar 2026

Nunez

Clean room

Family_with_children

10/10

Exceptional

23 Mar 2026

Francisco J

Change the pillows sheets, one in the room had makeup stains.
Good staff

Self

4/10

Poor

22 Mar 2026

Marco

The shower was dirty

Family_with_children

8/10

Excellent

21 Mar 2026

Connor

Its a really nice hotel, a couple of guest were getting a little loud at night but thats not the hotels fault, did find clumps of hair in the bed though

10/10

Exceptional

15 Mar 2026

Lara Jane

Clean

2/10

Poor

15 Mar 2026

Brian

I didn't stay at hotel. the room was not clean at all the toilet was clogged, I had no remote, the carpets had crumbs sprinkles and glitter , a white substance on the nightstand, the room smelled like dirty gym socks.

Self

2/10

Poor

14 Mar 2026

ryan

Wasn't allowed to swimm wasn't allowed breakfast an power shut off for an hour an half couldnt see nothing

Partner

10/10

Exceptional

14 Mar 2026

miguel

Good service

2/10

Poor

13 Mar 2026

Amber

I was over charged upon staying here and was unable to contact the hotel in

10/10

Exceptional

11 Mar 2026

Sharon

Best pool and hot tub in the Chicagoland area for a somewhat reasonable price.

Family

8/10

Excellent

10 Mar 2026

Jose

Just some loud people

Friends

10/10

Exceptional

08 Mar 2026

Nunez

Nice place

Family_with_children

4/10

Poor

07 Mar 2026

John

Locked out of my room
Desk communication was bad

Self

2/10

Poor

03 Mar 2026

Dustin

Well when I arrived it was a nice atmosphere and the front desk was friendly. I had booked a room with two queen beds. When we got to the room we unpacked the beds were clean and the room seems to be in order even though it was alittle bit outdated. Turn down service didn't really happen. I had to go to the front desk to ask for more towels our second day. The beds left alot to be desired. The tvs were old. The bathroom needs a fan so that there is airflow because they had mold problems. The pillows were surprisingly comfy. The beds were the wrong size. They gave us a room with two full beds not two queens.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

JOHN

This was my worst stay there, out of several trips. The heat did not work, although they did fix it. The TV never did work, even though it was reported to the front desk. The room was not particularly clean. The his will become a fallback choice for my next trip.

Family

10/10

Exceptional

02 Mar 2026

Denise

Nice stay

Partner

10/10

Exceptional

01 Mar 2026

Natalie

The rooms were very clean.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Jorge

.

2/10

Poor

27 Feb 2026

Monica

Nasty room didn’t give deposit back

Partner

10/10

Exceptional

25 Feb 2026

Taylor

Clean and friendly staff members

Friends

8/10

Excellent

25 Feb 2026

James

Courteous staff, clean room

Partner

2/10

Poor

25 Feb 2026

brendan

Everything. The staff was very un-interested in helping what so ever. I went to take a shower 2 hours before check out & my water was freezing cold!! Obviously I went to the front desk & the maintenance man didn’t show up until 30 minutes to check out hence I already showered in the cold water !! They do not answer the phone & if you wanted to use the hot tub it’s run by 6-8 KIDS. My coffee machine inside my room did not work, the tv wasn’t even hooked up to cable. I could go onnn. Please don’t try to save a buck with this place splurge on a nicer place that actually cares about their customers.

Partner

2/10

Poor

23 Feb 2026

Precious

No heat in our room it was freezing cold

6/10

Pleasant

23 Feb 2026

Zachary

The staff is always courteous. The quality of the room itself is inconsistent. We have stayed at this hotel numerous times. Some stays -no complaints.
We encountered a few problems this time. The design of the walk in shower drained water outside shower base. Hazardous. Water was barely warm enough.
The electrical plugins weren’t working by both nightstands. Keurig coffee pot inoperable.
We were too tired to request another room. In the future, will inspect room before bringing in luggage.

4/10

Poor

20 Feb 2026

Ra-Shanti

To begin; I initially booked for a king bed. I recieved a double full bed because “at this location they only have 2 king beds”. Eventually they were able to change us into a room with a queen size bed.
In this new bedroom; the air unit was broken so even when turning the AC completely off it would still be blowing cold air. The shower head was broken in the bathroom. Overall unsatisfied.

4/10

Poor

19 Feb 2026

Aaron

Our room was dirty and the hotel appeared overall run down and in need of cleaning and updates. Not enough parking to accommodate the number of guests at the hotel/event center.

Family_with_children

2/10

Poor

19 Feb 2026

Perhat

ROOMS ARE COLD. THE ENERGY IS DIRTY. LINENS ARE STINKY.

Business

2/10

Poor

16 Feb 2026

Alison

Worst hotel experience, a fight broke out in the hallway between guests, we feared for our safety, asked for a refund and left the hotel, we are still fighting for the refund.

Leisure Family

2/10

Poor

15 Feb 2026

Breana

Did get the room I paid for and room was cold for two nights and I’m pregnant, heat was broken, and they only refunded me for 1 night.

Leisure Self

8/10

Excellent

15 Feb 2026

Gary

Nice place

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Adia

The room was clean & the staff was courteous.

Friends_and_family Family

6/10

Pleasant

14 Feb 2026

Jeffrey

Friendly staff but I can't used the shower because poorly water drain in the bathtub drainage. I'm afraid bathtub fill up full of water before finish shower.

Leisure Family

2/10

Poor

31 Jan 2026

Ray

I arrived to the hotel and was immediately informed that the room that I reserved was not available. He then stated that he would be giving me a double queen size room, back actually gave me a double full size room. I returned to the front desk and informed the agent of the issue. And he then said that he would give me another room, that would actually be the double Queen. Size I then go to the second room. Only to learn that I had been given a handicapped accessible room. That smelled horrible. I once again had to return to the front desk. And inform the agent of the situation. He then tells me that he does have the room that I initially booked. And he sends me to a third room, which I eventually stayed in. Nevertheless, this whole back and forth check in process took over forty five minutes. I was extremely disappointed in my stay and expected more from a Hilton property.

Business Partner

10/10

Exceptional

30 Jan 2026

Renita

The water got nice and hot this time and the pressure was excellent. Bedding and towels were very clean and fresh as usual.

Leisure Partner

8/10

Excellent

22 Jan 2026

Renita

The room was clean, the batting smelled extra crisp and clean. The only issue I had was that the water pressure was low and the water did not get hot that night or that morning.

Leisure

10/10

Exceptional

20 Jan 2026

Maria

Nice place

6/10

Pleasant

20 Jan 2026

Zachary

Rooms showing their age.

Leisure Partner

8/10

Excellent

20 Jan 2026

Marlena

Quiet. Friendly staff.

8/10

Excellent

18 Jan 2026

Cheryl

Clean room, nice staff. Rooms around pool and social area will be very loud at night.

Business

10/10

Exceptional

15 Jan 2026

Charles H

Nice place-

Self

2/10

Poor

11 Jan 2026

Jonathan

Awful customer service. Upon checking in the employee had zero words to say and did
Not greet us or explain anything about the facility nor its amenities. She did not give us the pool wristbands and she put us in a USED ROOM. When we entered the room another guest was living there but we were able to enter. She did not apologize or say anything. The walls are not soundproof at all btw.

10/10

Exceptional

11 Jan 2026

Konrad

Courteous staff, clean room, and great ambiance.

8/10

Excellent

11 Jan 2026

Cindy

Room was clean but a cleaning rag was left behind

Leisure

10/10

Exceptional

10 Jan 2026

MELISSA

Everything was great.

4/10

Poor

08 Jan 2026

Claire

My room was so dirty when I arrived. Hairs on the toilet seat, questionable stains on what I thought were “clean” towels, some sort of liquid on the mirror, and dirt all over the white shower curtain. When I called the front desk to ask for new towels, the employee that answered sounded like they could not care less and never acknowledged my ask. The towels never came so I had to grab the towels at the front desk 5 hours after I called.

4/10

Poor

07 Jan 2026

Diane

Our first room had no working heat, so we asked to switch rooms. The second also had no working heat, but it was 3am, so we bundled up and went to sleep.

Leisure Friends

2/10

Poor

06 Jan 2026

Key

Woke up to banging on the door and someone constantly trying to open the door itself. The guy was outside my door for like 3 mins than did the same to the other doors. Serious security issue.

Partner

10/10

Exceptional

06 Jan 2026

Hannah

Very friendly and helpful staff

Friends_and_family Friends

6/10

Pleasant

05 Jan 2026

Arsalan

The hotel overall condition is very poor. The elevator was not functioning properly. The overall hotel ambience is of a marriage hall. The rooms are very old and the carpet is sticky. The overall price per night is ridiculously expensive.

Leisure Family

4/10

Poor

05 Jan 2026

Julie, Evan, and Alden

We stay here all the time, but the property let us down royally this time. The hot water did not work. I had tepid showers. The last shower (after we complained) started hot but wound up ice cold -- and I don't take long showers. My husband and son, who also take normal-length showers, had similar experiences. My husband never got a shower one day because the water was ice cold. The pool, on the other hand, was pleasantly warm again after several years of being very chilly. Truthfully, I'd have rather had a warm shower! We otherwise enjoy the property because it's big enough to walk in extensively (perfect for exercise during cold weather), and it has a pool. Our son liked the exercise room. We unfortunately are always there on New Year's Eve as we celebrate a late Christmas with family, and the place is always toooo loud on New Year's Eve... people let their children (very small children) run amok well after midnight. We're kind of used to that, but add that to a chilly shower, and it was a very raw evening indeed. At checkout we mentioned the hot water again, and the clerk (very kind) said we should have moved rooms. They didn't offer that earlier. We were also dismayed that when we asked for more towels, we NEVER got washcloths. It was awful using a big hand towel as a washcloth with a cold shower. It seemed that much colder. This is normally a good property, but what could go wrong, did, this time.

Leisure Family

2/10

Poor

02 Jan 2026

Hoang

When I booked a room with a king bed, they said there were no king bed available at check-in and gave me just queen bed for two people.but that bed too small for us.

Friends

6/10

Pleasant

02 Jan 2026

Alexandra

The 4th floor smelled like rotten garbage and our room smelled like cigarettes. They quickly told us to come back to get a new room but the new room was directly next to the pool and was loud with no window.

Leisure Partner

4/10

Poor

28 Dec 2025

Dustin

Will never stay at that location again.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Terrie

The room and room location was great as we had a pet with us. We stayed Dec. 24-25 though aged there was a party of sorts at the hotel which was pretty loud and interrupted sleep, but otherwise everything else was good

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Hannah

good

2/10

Poor

26 Dec 2025

Sadmir

No but ac didn't work

10/10