Hanoi Elite Hotel

4/10

Poor

27 Mar 2026

Monica

Small cramped rooms and lots of stairs up no elevator

Partner

10/10

Exceptional

06 Mar 2026

Son

Everything is good

4/10

Poor

04 Mar 2026

Sara

Great location. Rooms in need of improvement; there is some damp and mould but the rest is very clean and fine for a few nights.

Partner

10/10

Exceptional

04 Feb 2026

Ana Cristina

Nice and comfortable room, great location, safe to walk around. Tracey and Staff were very helpful for organizing transportation and tours. Room was not noisy at night despite been very close to beer street.

Self

4/10

Poor

21 Jan 2026

John

Smelt damp, room needed upgrades. Quite small compared to photos

Partner

6/10

Pleasant

13 Jan 2026

Marilou

The room is not clean, the towels are already worn out. For me cleanliness is important.

Leisure Family_with_children

6/10

Pleasant

01 Jan 2026

Reanna

The staff was great! The room was not what we expected for the amount we paid. It was clean but very worn out.

Partner

6/10

Pleasant

21 Dec 2025

Thomas

The room was not ready

Self

8/10

Excellent

12 Dec 2025

Jason

Clean place
However like a lot of places in Hanoi narrow but high
I was on 6th floor so must be able to walk up stairs to room
Staff very helpful

Leisure Self

10/10

Exceptional

30 Nov 2025

Hugo

Comfortable bed and good location. Staff was very nice and helpful.

10/10

Exceptional

04 Nov 2025

Joaquin

Very helpful and attentive staff and located right in the heart of old quarter

10/10

Exceptional

29 Oct 2025

James

Really nice and friendly staff very approachable

Leisure Friends

2/10

Poor

28 Oct 2025

abi

Rude staff, toilet wouldn’t stop making a noise all night once flushed, too close to the party area so could hear music, spiders in the bathroom

Leisure Partner

10/10

Exceptional

22 Oct 2025

Danny

We dealt with tracy.She was a very good lady, took care of everything for us.Planned trips helped us with a lot of things. They had fresh, made breakfast every day for us. Sandwiches before we left for trips meals.
Overall, a very good place for an old building..

Leisure Family

4/10

Poor

25 Sep 2025

Gurdeep

cleaning lady doing good job but breakfast was very poor, no hygiene , room too small , stairs too narrow, no elevator, only one iron wait two days etc

4/10

Poor

18 Sep 2025

Koo

The kitchen was untied and dirty the staff were dirty, and the end of my staying, the book me for a transport a minibus 12 seater, they haven’t an compartment for laggage and in the end of my arrival the driver damage my lagagge , l contact the hotel and l send a photo of the damage, but they never go back to me.

Self

10/10

Exceptional

15 Aug 2025

Jason

The staff was incredibly nice. All of them. All of the time. They were also very helpful. Made you feel more like family than a guest. There’s no elevator. The stairs are narrow and I was on the 6th floor. I looked at it as a fitness opportunity! Haha. The bed was so comfortable. The air conditioning in the room was a life safer. Shower was like a spa. Was a great experience. Clean nice, great people. One more thing. Definitely buy a SIM card in Nam, not abroad. My Mint - minternational roaming sim, didn’t word for even a second. my iWatch saved me. Waypoints and offline maps. Hote;l had old school paper maps that helped as well. Definitely would stay here again. If I go back to the old quarter.

Leisure Self

10/10

Exceptional

13 Aug 2025

James

Excellent ⭐️⭐️⭐️⭐️⭐️

This place is truly excellent, clean and perfectly located for walking. The manager David will make sure your stay is perfect! Wonderful staff and the orange juice is so refreshing. Thank-you.

Self

10/10

Exceptional

24 Jul 2025

Thong

The hotel is in a small alley, so it will take about 2 min walk from the big road. Good WiFi, firm bed, soft pillow, kettle for hot water, shower separated from the toilet and sink, clean and new amenities, quiet area even close to the noisy beer quarter,. The staff is especially very helpful with advise and carrying heavy luggage upstairs as no elevator available. The only down points are no elevator, sewer smell bathroom, useless safe box (can't be used as it's already closed). Price very affordable and cheaper than other places. I'll give it 4.5/5.

Leisure Self

10/10

Exceptional

18 Jul 2025

tommy

Was a little difficult to find to begin with but great service and comfortable room! Would recommend to others

10/10

Exceptional

29 Jun 2025

saurabh

The place is located in the old quarters.

Good location but quiet room.

Excellent Staff especially Mr David.

Good breakfast. Order it a night before if you have an early start next day.

The beer street is 50 to 80 mts away.

Washrooms have health faucets.

Totally Recommended.

Leisure Family_with_children

6/10

Pleasant

01 Jun 2025

DANIEL

The hotel has a great location, down an alley, close to, but not in the action. The staff were super helpful. The beds were comfortable. The rooms could have been cleaner; there was mold growing on a few surfaces in the bathroom. The fridge stops working when you leave the room - we lost some food to this. The stairs are hot and tight. No elevator. David and Tracey helped make our stay amazing. The cost of the hotel for what you get is a little high compared to other hotels in the Old Quarter.

Leisure Partner

10/10

Exceptional

09 May 2025

Boanerges

Great hotel in Old Quarter

The staff was incredibly helpful and nice. Breakfast was included and there were many great food and drink options. The hotel's location next to Beer Street was great for a live atmosphere. The hotel's location also allowed for easy pick up during tours to Ha Long Bay and Ninh Bing.

My wife and I would stay again.

Partner

10/10

Exceptional

29 Apr 2025

Jollene

The staff are very helpful. They gave great recommendations of things to do and see. We were able to store our bags for the day before we checked in and also after we checked out. The room was clean and comfortable. The staff change the towels daily. Old quarter is super walkable and the hotel is situated in a great place. It’s near a very noisy bar street but the hotel room was quiet!

Leisure Partner

4/10

Poor

26 Apr 2025

kaijen

CC

The smell is really bad inside the room and outside the property. The lobby was the worst and I had no idea how the staff handled it and served the breakfast without the air conditioning. There is no lift in the building so if you thought you could manage to walk to 6th floor with narrow staircases. Good luck.

Friends_and_family Family

8/10

Excellent

05 Apr 2025

Bryan

No elevator

4/10

Poor

15 Mar 2025

Evelyn

No elevator. Room is small, bathroom need major renovation.
Staff was excellent specially Michael.

Leisure Friends

2/10

Poor

28 Feb 2025

Tiffany

Room was dirty and dungy. Staff was nice.

Leisure Family

10/10

Exceptional

21 Feb 2025

Barry

Great place to stay. Very helpful hotel staff.

Leisure Self

10/10

Exceptional

26 Jan 2025

Jason

Clean and quite

Leisure Family

8/10

Excellent

23 Jan 2025

Roberto

As this property is 70 meters to “Beer Street”, expect the party music to penetrate the walls until 2 a.m.

Leisure Self

4/10

Poor

21 Jan 2025

Mohammad W

Property was clean but poor-quality towels, bedsheets, etc.

Leisure Family

8/10

Excellent

19 Jan 2025

Anthony

the property has 6 floors but no elevator or lift. That makes ít didficult for senior or people who has knee problem to go up or down if they on the top floors. The propert also is located in a small alley wide enough for one motorcylcle to pass. But the service was good. They did their best to make you feel comfortable

Leisure Partner

10/10

Exceptional

12 Jan 2025

Michael

Nice place, super friendly staff, great location! Good deal!

Leisure Self

6/10

Pleasant

05 Jan 2025

Emma

Last minute booking. Great location, beds not the comfy, very noisy- as in you could hear every noise next door in the hallway. Ok for a last minute place to stay for the night but would return.

Leisure

4/10

Poor

03 Nov 2024

Kim Hong

Hotel is not cleaned

This hotel is very old. Not very clean. We’re not even sure the sheets were washed. Even at a discount, it’s not worth the money. We stayed here for 2 nights. We moved to ANOTHER hotel just around the corner for next 2 nights for exactly the same price. The next hotel is so much better, clean & they even provided good breakfast.

Friends_and_family Family

8/10

Excellent

31 Oct 2024

JAMIE

Booked at this hotel and our room wasn't available (burst pipe???). They took us to a comparable hotel, at no extra charge. Super helpful staff.

Partner

8/10

Excellent

21 Oct 2024

Kenneth

Property does not have an elevator. I was on the highest floor. Overall stay was great as it was near everything. Had a blast in Hanoi. I plan to return again soon.

Business Self

10/10

Exceptional

16 Oct 2024

Emily

The hotel is really in a good convenient location. The staff is very knowledgeable and friendly, they have been very helpful during my stay. The housekeeper is really great in maintaining the room, replenishing the water, tea, and coffee. I would definitely recommend the hotel and return for another visit.

Leisure Self

6/10

Pleasant

10 Oct 2024

Mark A

No elevator, leaky shower

10/10

Exceptional

21 Sep 2024

Patrice

Amazing stay

Great experience, would come again. Only downside, no elevator. Super close the beer street

Self

8/10

Excellent

16 Sep 2024

Brandon

Micheal and the staff went above and beyond to make sure our travel plans went as well as possible despite the effects of typhoon yagi. I can express enough how friendly and helpfull everyone was. The hotel is located in the heart of old town. It is close to the infamous beer street but it is far enough from the action and the room was quiet and clean.

Leisure Family

8/10

Excellent

18 Jun 2024

Subhash

For the price we paid we cannot complain much. As this is the best location to stay in old town.
Pros:
1. Location as most of famou things near by like beer street, Train Street, Church, Lake and lot many food option and shops.
2. Staff
3. Help to arrange transport early morning 4:30am.
Cons:
1. Fridge is really very dirtyand seems not working well
2. Some repair required specially gate lock and bathroo taps leakge and not very smooth.
3. No lift you need to take your luuage to your room and if u have heavy luggauge its not so good.
4. TV not working so for family with kids can face problem.

Leisure Family_with_children

8/10

Excellent

12 Jun 2024

Clément

Is quietness

Leisure Friends

10/10

Exceptional

10 Apr 2024

Michael

The staff was extremely helpful. They even had sim cards, installed it for me. They set up airport transfer, clean nice toyota suv, and installed my sim card, and simply added it to the bill. Unfortunately we wanted to stay another night but they were fully booked.

Room was nice and clean, no street noise. Convenient to our walking tours, beer street. Great stay in hanoi

Leisure Partner

10/10

Exceptional

01 Apr 2024

Hung

Amazing and friendly staff. I had a great time here. The slightly annoying thing is that the hotel has 6 floors, and there is no elevator. I was assigned to the 5th-floor room, and it took some effort to walk up the room. But the price makes up for this.

Leisure

8/10

Excellent

10 Mar 2024

Berry

good place in Old Quarter
but Old Quarter is chaotic and noisy
I would have preferred the neighborhood near the Cathedral

Leisure Friends

8/10

Excellent

08 Mar 2024

Audrey

Good place for a night

Leisure Friends

8/10

Excellent

26 Feb 2024

steve

Great location and friendly staff

Nice hotel rightvin the centre of Hanoi close to Beer Street and within walking distance of lots of attractions. Hotel was clean and the staff very helpful and friendly. Only downside was the room was a bit damp and musty

Partner

8/10

Excellent

16 Jan 2024

Kyra

Staff were friendly and helpful. Room was clean but a bit damp because it was very rainy during our stay. No elevator. Good hotel.

10/10

Exceptional

27 Dec 2023

Awstin

Micheal and the rest of the staff are wonderful. Gave me a nice list of things to see and do in the city, plus some great spots to eat. Location is great with lots to do in walking distance, would stay here again next time I come back to the city.

Leisure Self

10/10

Exceptional

05 Dec 2023

William

The Hotel is in the perfect location if you are looking to be right in the action of Old Quarter. The only down side to the hotel was it has no elevator, so you may have to walk up many stairs depending on what room your floor is on. Overall it was a good place to stay. The staff was very friendly and helpful.

Leisure Partner

10/10

Exceptional

28 Oct 2023

Alessandro

Amazing hotel and Staff

Super 5 stars for Michael, very professional and very helpful person. He made my stay very easy giving me all the tips about visiting Hanoi and sorraundings ndings. The hotel is amazing and in an excellent location. I strongly raccomend this hotel.

Self

10/10

Exceptional

22 Aug 2023

Paul

The customer service here is outstanding and the value for your money simply cannot be beat. They arranged both our airport transfers, got us a discounted rate on an overnight cruise, stored our luggage while we were gone and arranged for us to stay another night when we got back. The location is right in the center of all the action, but on a narrow and (somewhat) quieter side street. The price was incredibly reasonable and the property is well maintained and in good shape. Only complaint is that the drains were a little slow in the sink and shower of room 305. Otherwise, 10/10 all the way.

Leisure Partner

10/10

Exceptional

20 May 2023

Paul

Greta central hotel with friendly staff- highly recommend

Leisure Partner

10/10

Exceptional

22 Apr 2023

Antonello

Jake was exceptionally helpful to arrange for our pick up at the airport and organizing our trip to Halong Bay.

Leisure Partner

8/10

Excellent

22 Sep 2022

Niranjan

Quiet nice hotel. Good location.

Located on a small street next to \"beer Street\". No food (free or paid) available on the property which is not great. No elevator so people with health/mobility issues should avoid.
It is a good place to stay for a couple of nights.

Partner

8/10

Excellent

06 Jan 2020

Kevin

Hanoi hotel

No elevator so carrying luggage using the narrow stairway was a little difficult.

Partner

8/10

Excellent

05 Jan 2020

Kevin

Hanoi hotel

Brief stay only to sleep.

Partner

10/10

Exceptional

30 Dec 2019

Steven

Great Stay!

Great location and friendly staff. Very clean with a good breakfast.

Business Family

8/10

Excellent

23 Dec 2019

Hiroyuki

Hotel staff is nice

I used for day use. It was comfortable and very convenient place. However my room was 6th floor without elevator, so it was so tough to climb up with stairs.

Partner

10/10

Exceptional

09 Dec 2019

Verified traveler

Exceptionally friendly and helpful staff in a wonderful location.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2019

Verified traveler

Convenient location and great staff

We were in Vietnam for holiday. The service at the hotel was fabulous. Everyone went out of their way to help us.

Partner

8/10

Excellent

07 Nov 2019

Verified traveler

Room very nice, no elevator though. Staff helpful & friendly. Downstairs area where you eat breakfast is very small.

Would stay again for the discounted price.

Leisure Self

8/10

Excellent

21 Oct 2019

Matt

Very clean and right in the middle of Hanoi great location. Stuff is very hospitable but we found it a little too much with many questions and excessive explanation about the room.
The breakfast is the best we had in Vietnam for sure.
This place should get a storage room - all the luggage of checked out guests are just laying around the hotel.

Leisure Partner

10/10

Exceptional

11 Oct 2019

Verified traveler

Great location. Excellent staff. Nice room. No complaints.

Leisure Self

8/10

Excellent

25 Sep 2019

David

Close to everything: Food, culture, entertainment

Leisure Friends

10/10

Exceptional

11 Sep 2019

KC

Very friendly staff, convenient location and comfortable room!

Business Partner

10/10

Exceptional

24 Aug 2019

Verified traveler

Close to everything and yet very quiet and peaceful. On a narrow street which means cars and busses can’t travel on it. Your transport will drop you a block away and you will need to walk the rest.

Business Self

10/10

Exceptional

22 Aug 2019

Verified traveler

Excellent location. Walking distance to key sights. Can sit at window at breakfast and people watch.

Business_and_leisure Self

10/10

Exceptional

13 Aug 2019

Janicia

Good place to stay.

A good place to stay at. The location is in an alley area and will be crazy to cross during the weekend night market on one side, but it is relatively quiet and also next to another hotel and hostel. We booked a family room that could accommodate up to 4 pax. Either than the molds/scums on the bath's shower, and a low ceiling, all is fine. And would be a good place to rest in the evening after a full day of activity.

Friends

10/10

Exceptional

20 Jun 2019

Michal

Family trip to Vietnam

Great hotel, super friendly staff and location could be better. Stayed in the family room with our two kids, it was perfect!

Family

10/10

Exceptional

15 Jun 2019

Dan Thomas

Pleasant stay. We extended our stay after 2 days.

The hotel is located besides the \"Beer Street\", and streets all days - extra busy in the weekends. Recommend you contact the hotel regarding transport from the airport, to the hotel the first time you visit. This will help you greatly.

The hotel does not have any lift, but they will happily transport the luggage for you up the stairs. Ask for a room on the lower floors if you like less stairs. Ask for a room on the top floor if you like to isolate yourself from the street noise (Room 605)

The staff is very helpful, and will assist you with most local enquires. Most speak english, some very well, others understand more than they speak.

Friends

10/10

Exceptional

10 May 2019

David

Lovely, friendly boutique hotel

Genuinely one of the nicest, friendliest hotels we have ever stayed at.
Breakfast made to order, excursions and taxis booked for us were fab and the whole place was spotlessly clean.
It's also completely quiet at night when getting to sleep, despite how close it is to all of the action.
We'd definitely stay here again

Partner

8/10

Excellent

17 Apr 2019

Verified traveler

What I like about this property is the staff services which are very nice and helpful

Leisure Family_with_children

10/10

Exceptional

03 Apr 2019

Verified traveler

Great friendly staff even get snacks and a drink on arrival id stay again jisustt for the staff

Leisure Self

10/10

Exceptional

15 Mar 2019

Verified traveler

A little paradise in the Old Quarter. Close to all the action. Staff were extremely helpful. David even took me for a Bia Hoi experience. Breakfast is cooked fresh and we were provided with take away breakfast for our bus trip to Sapa. Excellent hotel.

Leisure

10/10

Exceptional

10 Feb 2019

Lily

Lovely Hotel in the Middle of the Old Quarter

I stayed here with my husband for 3 nights. The hotel staff was very friendly and helpful. The bed was comfortable and the room was clean. In spite of being in a very busy area, the hotel was quiet and we slept well. The complimentary breakfast was great! There is no elevator, and the staircase is quite narrow, but this was not a problem for us.

Partner

10/10

Exceptional

09 Feb 2019

Verified traveler

The room was great quality for the price. The staff put a lot of effort into making sure we were organised for our stay and were very knowledgeable.

Leisure Friends

10/10

Exceptional

04 Feb 2019

Ian

Great little hotel

Great little hotel in the heart of the Old Town. Staff excellent, room lovely. Recommend.

10/10

Exceptional

07 Jan 2019

Verified traveler

Great staff good location lot of food and bars around

10/10

Exceptional

26 Dec 2018

Raymond

A wonderful place to stay

The service is amazing. When we arrive, Le patiently sat us down to brief us about the neighbourhood, offered us a welcome drink. On Christmas day, we had a surprise treat from the hotel with free snacks, wine and juice. They were all out to make it a wonderful stay for us. We love it.
We had a family room, room was a little small though.
There are no lift in the hotel, but the bell boy is always helpful to bring up the luggage for us.

Family

8/10

Excellent

10 Dec 2018

atef

Central location. Great staff and service. Free snacks

Partner

10/10

Exceptional

10 Dec 2018

Verified traveler

Very clean and comfortable small hotel. The staff are exceptional. Great spot in the old quarter

10/10

Exceptional

01 Nov 2018

Verified traveler

Great place but small room (God is fair)

Location is great, right in the heart of old quarter, but quiet as it is in a small alleyway. Room is a bit small and not much of a view. Staff are friendly to provide support, helping us coordinate with our ha long bay cruise bus pick up.

Check in process is also very thorough, walking us through the map of hanoi go orientate us and giving us points of interest to visit.

Boiled water tastes funny. Might want to bring a travel size kettle. TV channels are fuzzy but can still watch.

Partner

10/10

Exceptional

30 Jul 2018

Elizabeth M

Can't recommend this hotel more highly! 10***

This is the best place I stayed in Vietnam. Everything about Hanoi Elite Hotel was good; from the warm welcome I received upon arrival, to the best of service from the staff and the lovely room.

10/10

Exceptional

11 Jul 2018

Bianca

This was a charming boutique hotel, small and unique in style. It was a fantastic location within the Old Quarter. The staff went out of their way to please and we thoroughly enjoyed our stay. There was no lift in the building and our room was on the 6th (top) floor, so it would not suit elderly or disabled guests, but if you are young and able it is all part of the authentic Old Quarter experience.

10/10

Exceptional

02 Jul 2018

Verified traveler

Great Hotel Staff

The staff was incredibly attentive to our needs and helped plan part of our trip. Not only did they take care of train tickets for us when we were half the country away, but also took care of my mom for tours and transportation with no problems after I left a day early. I would like to specifically mention Ms. Linh for her regular and thorough communication to solve issues prior to arrival.

10/10

Exceptional

01 Jul 2018

David

Hotel is in the heart of the Old Quarter of Hanoi.

A wonderful place to stay in the Old Quarter. The Hotel was under different management this time but Kate and her staff do a fantastic job of providing top service to guests. Everyone was so attentive to our needs - from the check-in, daily cleaning, arranging taxi service, and the check out when leaving. I only had breakfast there once in 12 days because we would sleep too late. But the breakfast we had was delightful. I should mention that the first night when I checked in I was given a wonderful snack of local fresh fruit and tea. I definitely recommend the Elite Hotel to visitors who desire to stay in Hanoi's Old Quarter.

10/10

Exceptional

16 May 2018

Mr&mrs smith

Lovely little hotel in depths of old quarter , so easy to walk from here to see the sights, to enjoy the food and drink and just explore and meet the lovely folk . The hotel staff were totally brilliant . So helpful , informative right from the moment we stepped in until our departure , it made our stay in Hanoi really wonderful , would highly recommend and defo go back

10/10

Exceptional

12 May 2018

Lindsay

Fantastic - 5*!!!

The hotel staff were so accommodating and helpful. This was our first stop on our trip around Vietnam and they were able to provide lots of useful information! Highly recommend the food tour that they can arrange - we did it the first night and it helped us get to grips with all the different areas and street food! The hotel is right in the centre of the nightlife but very very quiet!!
We did a trip to Halong Bay after staying here and the staff were so kind to let us go back and shower/change before our overnight train.
Would highly highly recommend to anyone going to Hanoi!!!

Partner

8/10

Excellent

02 May 2018

Chris

Service simply outstanding

Victoria deserves a customer service gold star and best employee award. She was proactive before we arrived and during our stay. We arrived really early and was offered an upgrade to the sister hotel as the room was not ready until early afternoon. Nice touch and very considerate, although the sister hotel was not so good, dark room and breakfast letting it down.

We were glad to return and breakfast and room standard in the Elite puts a lot of five star to shame.

Nothing was too much trouble for Victoria. She helped us with onward travel arrangements to Halong bay and even the return to Hanoi airport. Exceptional service and all executed with calm, ease and with a smile

8/10

Excellent

01 May 2018

Dongbae

comfortable hotel near the lake

clean room and kind staff. but water is low pressure and not to control easy. however it is good and comfortable compared with price. If you want to enjoy atmosphere with lots of traveller, this is the place yuo choose.

10/10

Exceptional

13 Apr 2018

Kareen

Small hotel, big personality

Great staff, all very friendly and always eager to be of help. Located inside an alley way in the Old Quarter, it is surrounded by markets, restaurants, shops and nightlife (but surprisingly not at all noisy from our 1st floor room). There are no lifts in this building but there's no issue there as the lovely bellboy would take your luggage up to your room, down to the lobby upon check out and escort you out of the alley to your transport. The breakfast crew were incredible. You order your breakfast from a menu (which has a large variety to chose from) and the chef would make it all fresh. There are only about 4 tables in the lobby so may need to wait if there's no table available (fortunately for us, we got lucky and had never had to wait). Great hotel! Thanks for having us!

8/10

Excellent

28 Mar 2018

Verified traveler

Good. No lift though, so if youre on the 6th floor, as we were, you need to be reasonably fit.

10/10

Exceptional

26 Mar 2018

Lynne

A 5 * personal service and standard.

We were recommended.The Elite and it exceeded our expectations. We were given a complimentary early check in and uograded room. The hotel team very both friendly and professional giving both useful advice and information. The room was immaculate and built to a high standard of specification. The breakfast options were wide ranging and made to order. We found the egg coffee cafe, Water puppet theatre, Bamboo Theatre show and Cooking Course through them. We really appreciated such personal service as nothing seemed too much trouble. A truly 5***** experience. We shall return!

Partner

10/10

Exceptional

18 Mar 2018

Doug

Best hotel in Hanoi

On a scale of 1-10 where 10 is perfect:
Staff competent, knowledgeable & friendly ...10
Location ....10
Room...10 (laptop in every room)
Breakfast (included) ...10
Cleanliness ...10
Conclusion... 4 star hotel with budget prices

8/10

Excellent

22 Feb 2018

Verified traveler

Great location

Great location right in old quarter. Very nice staff and good breakfast. Surprisingly quiet for where it's located. No elevator so climbing to the six floor is a hike but staff is always willing to help. Rooms are a little small but that is expected given the location. We would definitely stay again.

8/10

Excellent

17 Feb 2018

DavidinToronto

Clean, safe hotel with outstanding staff.

This hotel is located in a narrow alley connecting to two busier streets in the Old Quarter of Hanoi..
The location may seem intimidating to visitors to Vietnam for the first time, but the hotel is safe, clean and relatively quiet.
The hotel doesn't have an elevator and the staircase is quite narrow, so ask for a room on the lower levels if this is likely to bother you.
The room I had was ideal for a single occupant. The WIFI worked faultlessly. Only the A/C in heat mode seemed to have a problem after running for a short while. The shower area was a little tight but overall the bathroom was excellent.
The outstanding feature of this hotel is the manager, David, and his staff. They were always pleasant, helpful and eager to make sure things went smoothly.
The breakfast menu was very good with both Vietnamese and Western dishes available. Complimentary coffee, tea or juice was available at any time of the day.

Partner

10/10

Exceptional

13 Jan 2018

Bernard

Excellent service

We spent 3 nights (2+1). It is a small boutique hotel with no more than 6 or 7 rooms (one per floor). There is a small breakfast area by the reception.