Finnegans Hotel

2/10

Poor

16 Apr 2023

Robin

This hotel that you sold me no longer exists and is now owned by someone else and has a new name - I have informed you twice and provided evidence and yet you are still selling a nonexistent hotel weeks later

Leisure Partner

6/10

Pleasant

24 Jan 2020

Verified traveler

Great staff, but the property needs refurbishing and cleaning. Many things are dingy, not working and outdated. Great location in the middle of everything. If you’re looking for peace and quiet, you won’t find it here. If you’re looking to be in the action for a very cheap price and an ok private en-suite room this is for you.

Leisure Self

10/10

Exceptional

08 Jan 2020

Verified traveler

The thing about this Hotel that I appreciated the most was the staff. They all went above & beyond for me, my partner, and friends during our stay. They were extremely accommodating to our specific needs of the trip. Arranging taxis, tours, and syncing up our booking with our friends etc. Viet was extremely welcoming and informative during our entire stay. He gave tons of amazing recommendations for food and sites to see. The rooms were extremely clean and cozy. The breakfast and coffee served here was also awesome! The banana pancakes are a must try! I will definitely be returning to Finnegans hotel when I return to Hanoi!

Leisure Friends

10/10

Exceptional

07 Jan 2020

Verified traveler

Great location.
Family ran business, lovely to see everyone working together.

Leisure Partner

10/10

Exceptional

15 Nov 2019

Verified traveler

This is a wonderful family owned hotel. The owner was so friendly and accommodating. He helped me easily book a car to the airport and at an incredibly reasonable price, no rip offs here! They also offered to print out my boarding pass (something I didn’t even think to ask.) The staff was always so friendly through my whole stay and the rooms were comfortable and clean! My only complaint would be, certain sides of the hotel boarder with the hostel next door so if you are a light sleeper it could be a problem. Just be sure to ask for a quieter room and you’ll be golden! I will definitely be returning on my next visit to Hanoi! :)

Self

8/10

Excellent

10 Nov 2019

Verified traveler

Pros-Late check in was great, clean quiet room, good AC,
Cons-no windows in room, beds harder than what I am used to, my daughter thought they were comfy though

Leisure Family

2/10

Poor

20 Apr 2019

Verified traveler

Did not have a room available for me at check in, despite being booked many days out. Also would not give me a refund. Could not even find my reservation despite me having confirmation number from Expedia.

Leisure Self

10/10

Exceptional

06 Apr 2019

Verified traveler

The to was clean and close to restaurants and attractions. The staff were friendly and helpful.

Leisure Friends

10/10

Exceptional

29 Mar 2019

Verified traveler

The staff, the welcome, the advise, the breakfast, the shower, the list is as large as the heart of the proprieters. Stay there!

Leisure Friends

10/10

Exceptional

28 Mar 2019

Verified traveler

The manager was extremely helpful. He gave me a map and great suggestions of where to eat in the city. The hotel is in an exciting area with lots of food, bars and clubs. I would strongly recommend staying here, especially if you like to party at night. It’s cheap too.

Leisure Friends

10/10

Exceptional

08 Jan 2019

Verified traveler

nice stuff

10/10

Exceptional

17 Dec 2018

Dana

I have never felt safer or more comfortable or better taken care of in any hotel. Just exceptional in every way. The staff are lovely and kind and super helpful, and the hotel and associated travel agency are run like clockwork. I wouldn't hesitate to recommend this hotel to anyone looking for an outstanding hotel experience -- just like home only better than home!

Leisure Family

10/10

Exceptional

05 Dec 2018

Verified traveler

Very friendly staff. Great location. The hotel was very clean.

Leisure Friends

10/10

Exceptional

03 Dec 2018

Verified traveler

The property was centrally located and the room was beautifully decorated. The elevator was a nice feature and the staff was friendly.

Leisure Friends

2/10

Poor

19 Nov 2018

Trung

Appalling Service!!! DO NOT STAY!!!

Most shocking hotel service at Finnegans in Hanoi!! This was not the usual treatment one expects in Vietnam. The lobby manager was horrible!!! We are three travelers and I (male) booked this hotel since it had a \"Fabulous 8.6 Rating\" and was close to our previous V Maison Hotel, who were booked and had no spare rooms for the mother-daughter to change in. We needed a place to house our luggage and change clothes for last-minute massage and shopping, before flying out on the redeye. However, the Finnegans manager refused access for the senior to retrieve her luggage. I was appalled! I told him I would not use the room so he could still keep the two-person occupancy rule, but he still refused since my name was on the booking. His behavior was most shocking and unacceptable. Every Viet hotel we had stayed at provided excellent service—more typical was they go out of their way to please us. For example, Cherry at Holiday Villa in Hoi An helped arrange a taxi to get us out of this horrible hotel experience. (This same manager also scolded a young family of four for touching the aquarium display set out at the street entrance—they were drawn by the fish in the tank.) And when we asked for his name and his managers/owners, he refused to provide us the info to document this tragic incident. Please DO NOT stay at this hotel!

Friends

10/10

Exceptional

11 Oct 2018

Sathish Kumar

perfect place

The stay was amazing. the location is also perfect. The hosts were very helpful and accommodating. The WiFi could be improved though.

Friends

8/10

Excellent

09 Aug 2018

Chris

Great stay

Stayed 2 nights and they looked after our luggage for a third when we did a Halong Bay cruise. Lovely, helpful staff. Great breakfast, freshly cooked to order. Only concern was that we organised a transfer and when we got to the corner of the street where the hotel was, the owner came to meet us and take us along to the hotel. Fine, except that we didn't know where we were or who he was. He opened the door of the taxi and my first reaction to close and lock the taxi door. I know he was being helpful but a message to say this would happen wouldn't have gone amiss. I was a bit scared, to be honest.

10/10

Exceptional

07 Jul 2018

Dan

In the heart of backpacker street

Hôtel staff are incredibly helpful, we arranged our Halong Bay and Sapa tours through the hotel and had the best experience possible, stay in a Homestay for a unique Vietnamese experience !
If ever in Hanoi, this is the place! Home away from home !
Thanks Thé for your hospitality!
Father & son backpacking thru Vietnam
Dan & Andrew from Québec, Canada

4/10

Poor

23 Apr 2018

Verified traveler

It is the worst hotel.

It is the worst hotel among the 30 hotels I have visited.
The male staff is unkind and bully. The air conditioner was dusty and very old.
It is located in the alley and taxis can not enter.
The janitor also visits the stop mode.
It was the worst hotel of my life.

8/10

Excellent

27 Feb 2018

Verified traveler

Cute place!

Location was great and room was as pictured. Only thing to note is that you have to ration your hot water usage. There are individual tank heaters for each room and it's a very small tank. Once we figured out the hot water situation, all was fine. The staff is very willing to help and the included breakfast options are great!

Partner

10/10

Exceptional

02 Jan 2018

Anna

Beautiful room with Balcony.

I can’t wait to come back and stay again!
The room was beautiful with the balcony and very comfortable bed. Bathroom was very clean and shower was powerful. The man and the lady at the front desk were amazing. So helpful. The lady took us through the map and gave lots of recommendations, we wanted traditional Vietnamese and that exactly what we got. Was perfect. We can’t thank you more, for helping us see the New Year in. We hope to be back soon.

Partner

6/10

Pleasant

09 Oct 2017

Sarah

Disappointed

We felt really welcome when we arrived, and also the next day when we were offered ice cow we could not find any to buy. However, the staff were less friendly from our 3rd day when we felt we were accused of smoking in the room, which we hadn’t. We have been trained to be law abiding and would not do something we know we shouldn’t. Apparently housekeeping said the room smelled strongly of smoke, but with the balcony door unable to close (it was spoilt), we couldn’t possibly dictate which direction the wind would blow. After being ‘gently reminded’ that we could not smoke in the room, the staff attitude changed. He was less friendly and welcoming. The hotel is inaccessible to cars and was hard to find on our arrival at night. The breakfast staff however were always smiling and very pleasant.

Partner

10/10

Exceptional

04 Sep 2017

Mariannne

Great hotel, staff and location

Arrived late c.9pm on Saturday night to be greeted by hotel.

Took me to room and they had provided some complimentary water and fruits in the fridge which was lovely.

Hotel was very clean, room had some great photos in it and a massive comfy chair. Shower was lovely and big and very powerful.

Breakfast was really tasty. Had banana and chocolate pancackes.

Owners were so friendly. Even though we were only here for one night had plenty of time to chat to them about things.

The hotel is really well located in old quater. 5 mins walk from where 86 airport bus drops off. Also loads of bars and restaurants on door step and during the weekend evening its a walking only zone and people party to all hours. Even though this was on the doorstep we didn't get bothered.

During my two weeks in Vietnam I stayed in serval hotels, hostels, homestays and overnight trains and this was definitely one of my favourite places I stayed.

Highly recommended!

6/10

Pleasant

12 Apr 2017

Verified traveler

Pretend window

Pro's
- attractive room
- friendly staff but could have been more helpful. Will give you a map and quickly send you on your way.

Con's
- the photos on the website show that the Deluxe Double Room has a window, only its misleading as it's only a decoration and not a functional window, with nothing but a brick wall on the other side of the glass and no natural light!
- lumpy, hard mattress making sleep uncomfortable
- basic breakfast (not the usual full buffet you get in most Vietnamese hotels)

10/10

Exceptional

03 Apr 2017

Nelson

Balcony View

If you choose to stay with Balcony, try to get higher floor, lower floor don't have much view and kinda noisy due to near the busy street. Expect to be quiet after 10pm onward.

10/10

Exceptional

30 Mar 2017

Brenna

Amazing hospitality!

Hanh, Viet and the staff were so kind and helpful. All of the recommendations they made for us were spot on. It's a great location and the rooms were perfect for us. If we are ever back in Hanoi again we will definitely stay at Finnegans again!

Family

10/10

Exceptional

22 Mar 2017

Paul

Special hospitality in the heart of the old town

I stayed here for 3 nights with my girlfriend. From the moment we made the booking I had a good feeling about the hotel, we received info on discounted tours and arrangements for a pick up from the airport. The welcome we received upon arrival at the hotel from Viet and Hanh was truly lively and set the tone for our stay. The room was comfortable, breakfast good and tips for where to eat and drink were spot on! The location is perfect for enjoying the old town which is great but can mean you unlikely to get an early night if you're a light sleeper.
Having stayed at hotels of varying price, I would go as far as saying that this was some of the most personable service I have received.
Paul & Anna

Partner

10/10

Exceptional

19 Mar 2017

kong

clean room and Convenient area

the service is very good

Partner

10/10

Exceptional

13 Mar 2017

Verified traveler

Nice hotel in the city centre

The staff were very attentive and helpful. The breakfast was amazing. Great option for the price.

10/10

Exceptional

10 Mar 2017

Verified traveler

Close to pub street

The hotel owner very very friendly and helpful.
We check in about 11pm and he still waiting us at the reception.
The room condition is good, spacious and cozy.
Everything is fine.
Hotel near to restaurants and pubs, so it's easy to get food during mid-night.

Strongly recommended for staying.

10/10

Exceptional

22 Nov 2016

Mei Xia

Great 2nd time stay

Family

8/10

Excellent

28 Jun 2016

Pipedream

Hotel located in old quarter&convenient to sights

The hotel is in a good location, in the old quarter and although it is small and maybe not as modern as some of the other hotels, the room we stayed in was a good size and had adequate facilities.
Ms Hanh and the staff are very nice, friendly and helpful.

6/10

Pleasant

21 Mar 2016

Verified traveler

Pros and Cons. It was just ok.

This is a hard review to write because the couple running the hotel is nice, but too overly attentive, and there were some good things about our stay. Overall, our feelings were mixed. The good things are that the room is nice, clean, the furnishings are comfy. The breakfast was decent.

These are the cons: Our room faced the side street and it was really noisy at night until like 1-2 am. Also, the bathroom smelled like sewage. I think they were trying to fix it and it didn't get fixed. We were sick in the beginning of our stay and stayed in our room more often than they liked. We felt like they were monitoring our coming and goings. Because the hotel is family run they have to stay at the desk all day and wake up early to fix breakfast so the front door gets locked early like at 11 or so. It is uncomfortable if you stay out late or have to wake someone up. The breakfast hours are too short and they changed the hours. First they told me it was 6:30-9:30 and then later said it was 7-9am. I'm still confused which it is. Later on, he wanted us to select the breakfast option the night before. That was weird. We didn't wake up in time to eat it anyway so there was no point making the selections the day before. Also, near the end the guy didn't seem as happy with us probably because we didn't book any tours through them.

8/10

Excellent

11 Mar 2016

Verified traveler

Modern Boutique in the Old Quarter

Lovely little hotel close to all the Old Quarter has to offer. Clean, modern room with nice amenities including enclosed shower, safe and movie channels.

8/10

Excellent

22 Dec 2015

Verified traveler

Nice and helpful hotel staff

Hotel staff is extremely helpful and friendly. Breakfast with fruit plate is great. Quiet room and hotel is in superb location in the old quarter.

8/10

Excellent

02 Dec 2015

Chad

Great location and helpful staff

Helped us arrange the day, great recommendations, great location.

Partner

8/10

Excellent

29 Nov 2015

Massoud

Good Value

Good for the price.
Nice staff. Very basic.

4/10

Poor

22 Nov 2015

Verified traveler

Good Budget Option Hotel

Stayed at Finnegans for three nights. First night stayed in Deluxe room on 5th floor. That room was clean, tidy. However, there was noise from an AC unit in the next building. The chap said he could gladly refund my booking so I could look for another room elsewhere, as that was the only room available and he did not want \"any negative reviews\". I was tired after the flight, so decided to stay. Next day moved to a deluxe room on the 3rd floor. This room was more spacious, however, there was noise whenever someone in the room above flushed their toilet. First night there was no AC noise from other room/building, second night there was AC noise, from what I believe was the room above. (perhaps the night before that room was vacant).

Breakfast was good, with many options. THe Omelette and Soup options were good, and the vocal chap was always at hand in the Kitchen preparing food. Staff asked if you needed tea/coffee top-up etc. But I feel they should have mentioned about the noise levels before, especially since I made request on booking for a quiet room. Asking the guest to go to another hotel in the middle of the night is not really a practical solution.

Family

10/10

Exceptional

01 Nov 2015

Alastair

Best hotel stay in Hanoi

Me and my girlfriend stayed here for just one night on our last night in hanoi. This hotel is absolutely amazing. Great location. The room was spotless, with great wifi, great view, amazing en suite bathroom (which is difficult to find in hanoi) and the room was beautiful. The family that own the hotel are so helpful and really make you feel welcome. They helped us book train tickets, they even walked into the street with us to grab us a taxi. They couldn't do enough. The breakfast is also incredible. Best breakfast, best hotel and best value for money. Our mistake was not staying here for our entire trip. We will definitely stay here again! Thank you so much finnegans hotel!

Partner

10/10

Exceptional

01 Nov 2015

Anna

Amazing, small, modern hotel. Brilliant!

One of my favourite hotels during my travels.

Pros:
-Very nice and modern
-Bed was huge and comfy.
- Safe was provided
- Drinks in fridge were more reasonably priced.
- Staff were very helpful, kind and polite.
- Location was great. In Old Quarter. You need a map as it is a maze of small roads but good restaurants and bars near by.
- You can easily walk everywhere - just take a map.
- Brilliant bathroom. Good size with hot water.
- Breakfast was very tasty and free!
- Reasonably priced laundry.
- Went on a trip organised by the hotel which was very good.
- Provide a car to the airport.

Cons:
- Longer breakfast hours would be good.

The value of the this hotel was brilliant. Very modern, good decoration, very nice staff. Would definitely stay again and highly recommend it.

Partner

10/10

Exceptional

25 Oct 2015

Laura

Amazing little hotel

I stayed at this hotel for my first trip to Hanoi and I would not hesitate to stay there again. It is family run and the owners are very accommodating. On my last day, they let me leave my belongings there and they organised a taxi to take me to the airport. They gave me fresh fruit and coffee whilst I was waiting. The only downside is the neighbourhood is very popular with drunk foreigners so I didn't feel very comfortable being a single female walking around outside at night.

10/10

Exceptional

22 Oct 2015

Verified traveler

Perfect hotel in Hanoi

Great stay in Hanoi thanks to the owners. Excellent location in the old quarter, generous breakfast. Laundry service available for 2usd/kg.
anything you need, just ask!!!
Will go back!

10/10

Exceptional

08 Oct 2015

Etienne

Outstanding service

Great location. The hosts work very hard to provide a personal experience and they are outstanding.

10/10

Exceptional

18 Jul 2015

Niamh

HANOI

Had an amazing stay!! Really helpful and kind family. They helped us in organising ha long Bay, sapa and best of all transport to and from airports and train stations. Definitely recommend them.

Partner

8/10

Excellent

20 Dec 2019

Lam

điều kiện khách sạn phù hợp với mức giá

2 đêm cho một chuyến công tác, dịch vụ phù hợp với mức giá, ăn sáng tốt với nhiều hoa quả

Business

8/10

Excellent

10 Dec 2019

Hyun Ji

위치가 쩔어주는 하노이 피네간스호텔

직원분들은 친절하시고 좋았는데, 문제는 동남아지만 추워서 떨면서 잤구요 침구가 그렇게 깨끗하진않아요ㅜㅜ 청소는해주시지만... 저렴해서그런가싶고... 제일큰 문제는 뜨거운물이 안나와서 냉수샤워....ㅋㅋㅋㅋㅋㅋ추운게 젤 힘들었어요 생각보다 그렇게 씨끄럽진않았고 테라스가 너무 좋았어요ㅎㅎㅎ 추천 비추천 반반입니다....하핳 저렴하면됬지모하면 추천이구요 위치가 너무좋거든요ㅎㅎㅎㅎ

Friends_and_family Friends

4/10

Poor

23 Nov 2019

Verified traveler

Das Zimmer stank ziemlich und die Klimaanlage funktionierte nicht wirklich. Es ist relativ laut aber dafür ist die Lage sehr zentral. Das Personal war sehr nett.

Self

10/10

Exceptional

28 Oct 2019

TAE HYEON

I was so happy to be there. Especially staff was so kind and nice. Although it was little noisy around my room, but not so much to bother my sleeping. The best thing here is hotel location which is in center of many entertainments.

10/10

Exceptional

12 Sep 2019

SyungHyun

가성비가 좋아요

일단 하노이에서 가성비가 좋은것 같아요.
객실도 깨끗하고 엘리베이터도 있고,
특히 전 흡연자인데 방에 작은 테라스가 있고 거기 작은 테이블이랑 의자가 있어서 흡연하기 좋더라구요.
그리고 주변에 필요한 시설들은 다 있는것 같아요.
비록 시내에서는 좀 멀고, 조금 외지긴 하지만요.
다만 수건을 바스타올 2장만 주네요.
일반 세면타올은 주지 않더군요.
그리고 밤이되면 주변에 노상술집이 많은지 좀 늦게까지 시끄럽습니다.
그것 빼곤 다 좋았어요.

Partner

10/10

Exceptional

09 Aug 2019

soonho

ㅎㅎㅎㅎㅎ

굿

Family