Name: May De Ville Lakeside Hotel
Address: 43-45-47 Gia Ngu Str., Hoan Kiem Dist, 43, Hanoi, 10000, VN

10/10

Exceptional

15 Jul 2026

Taylor

Wonderful location & service was excellent!

10/10

Exceptional

06 Jul 2026

Yvonne

Really lovely hotel, incredibly helpful staff, particularly the front desk. I am an older traveller and here on my own, the hotel feels safe, knowledgable and secure. Breakfast is amazing rooms clean and beautifully comfortable. Delighted with the stay so far.

Self

10/10

Exceptional

20 May 2026

Tracey

Great location. Wonderful helpful staff. Good selection at breakfast.

Partner

10/10

Exceptional

11 May 2026

Mark

I stayed 2 nights and was very nice stay. It wasn’t too bad price for 2 nights. I should have booked cheaper place though since didn’t really use amenities etc.

Self

10/10

Exceptional

11 May 2026

Amrit

Amazing hotel. Kept very clean, friendly staff, good breakfast etc.!

Self

10/10

Exceptional

01 May 2026

Stephen

The breakfast selection was good each morning.

Friends_and_family Friends

10/10

Exceptional

01 May 2026

Bruce

Breakfast was varied and fresh

10/10

Exceptional

30 Apr 2026

KRISHNATH

We had a great stay at the May De Ville, centrally located in the Old Quarter. Bear in mind that because of the location, it will be hectic as soon as you step outside, traffic may be diverted from time to time which may affect getting picked up and dropped off, and there may be some noise. However, the hotel is comfortable, food is great, and the staff could not be nicer. Thank you for a memorable stay!

Partner

10/10

Exceptional

29 Apr 2026

Taha

Amazing hotel and very nice and respectful staff.

Partner

10/10

Exceptional

26 Apr 2026

Karen

The staff went out of their way daily to ensure our happiness. The breakfast buffet was perfect with a lot of variety. This is a perfect location for seeing the train, our cooking class and the river. All of our tours outside of the old quarter easily picked up from this location.

Family

8/10

Excellent

26 Apr 2026

Lucinda

This was a lovely hotel. The staff was extremely helpful and friendly. They were my favorite part of the hotel. The room was clean and had a very comfortable bed. The breakfast buffet was fabulous. There was an abundant spread of food including fruits, breads, cakes, juices, sushi, eggs prepared however you want, and a large selection of delicious traditional Vietnamese food. The hotel is in a great location close to a lot of attractions. One thing I would like to point out is that the hotel doesn’t have a free airport shuttle. The description is deceptive because it mentions a shuttle, but it fails to mention that the shuttle is not free. The “shuttle” is actually just a high-priced private car that the hotel arranges for you. I would just get a taxi or a GRAB car (Vietnamese version of UBER). The hotel is supposed to be in one of the quieter parts of the Old Quarter, but the night I was there, there was a very loud band that played until about 11:00 pm on the street in front of the hotel (hopefully that doesn’t happen often).

Family_with_children

10/10

Exceptional

19 Apr 2026

Catherine

Very clean hotel and kind staff. I booked 3 rooms for my family of 6, and we all thought the rooms were great.

Family

10/10

Exceptional

18 Apr 2026

Maxime

Good service

Self

10/10

Exceptional

18 Apr 2026

Paula

We were welcomed by extremely friendly and helpful staff. We even got an upgrade to a room with a balcony. The breakfast had everything from Vietnamese to western breakfasts.

Partner

10/10

Exceptional

06 Apr 2026

Sandro

The hotel is very convenient to all. Service is excellent, the food is great. But the personnel is the best. I felt very good and the attention they give is superior. Thanks to Hannah and Harley. They were the best.

Partner

10/10

Exceptional

04 Apr 2026

Bret

Amazing breakfast, staff were super friendly and the hotel is in a great part of town. Highly recommend.

Partner

10/10

Exceptional

01 Apr 2026

Earl

Great location. Morning breakfast offers incredible rooftop view.

Partner

10/10

Exceptional

27 Mar 2026

Barbara

This hotel is right in the middle of the shopping streets, restaurants, and train street. It’s also close to the lake which is beautiful. You can walk almost everywhere, the staff was helpful, the room had all the amenities, the lobby was elegant, and the roof top restaurant and bar had great food and views. I would stay here again.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Richard

Absolutely ten out of ten.
Staff, location, room, facilities and breakfast were excellent.

Family

10/10

Exceptional

22 Feb 2026

mark

Staff excellant

Business

10/10

Exceptional

10 Feb 2026

Richard

Beautiful hotel on the edge of Old Quarter so easy to reach. Rooms are a little small but offer a great city view. All staff throughout were very friendly and courteous. The spa was awesome. The rooftop bar is great and dinner in the restaurant was very nice. I sent compliments to the chef over the preparation of my salmon fillet. This is a great hotel and I would definitely recommend it to my friends visiting Hanoi.

Leisure Self

10/10

Exceptional

06 Feb 2026

Melinda

Great stay at the May De Ville Lakeside. I will say that this being a 5 star hotel is a bit of a stretch but it is very nice and the people are 5 star. The rooms were clean with great linens and towels, comfy bed and adequate plugs for charging. We had dinner at the rooftop bar. We didn’t expect much as it was “bar food” but still it was very mediocre and the service was slow - unfortunate as it wasn’t busy. That aside we were there for the view and it did not disappoint. The hotel is in a great location if you like to be in the heart of activity - right at the night market on the weekend, but lots of shopping all the time, small eateries and great places to grab a beer. Short walk to the lake. We were only there for our last night in Hanoi but enjoyed it and would recommend.

Leisure Friends

8/10

Excellent

29 Jan 2026

Sin-lan S.

Room is extremely small. Staff at front desk not very enthusiastic when checking in, friendly when we left.

Partner

10/10

Exceptional

21 Jan 2026

John Olav

We really enjoyed our stay. A great location, walking distance to many of the sights we wanted to visit. Great room, good service and friendly staff. The breakfast buffet was great and we enjoyed the rooftop bar! Highly recommended when going to Hanoi.

Partner

10/10

Exceptional

18 Jan 2026

Enchanette

This property has it all! The rooms are clean and spacious, the views are amazing, the spa is wonderful, and the breakfast is superb. I thoroughly enjoyed my stay. I did not encounter any issues. The location is central to many attractions, such as, Train Street, The water puppet theatre, and Hoan Kiem Lake. Do not skip the breakfast! The variety and quality is absolutely top notch. The staff go above and beyond with service. Arrive early to get a table with a view of the lake. I will definitely stay again. I highly recommend this hotel.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Thomson Tri

Location cannot be beat and the staff is very helpful. It is close to the old quarter and the lake but far enough so you can’t hear all the city noise. Note on the weekend there are live performances until 10:30ish so don’t expect to sleep early:

Leisure Friends

10/10

Exceptional

26 Dec 2025

NIYATI

Best central location, incredible breakfast and friendly staff.

10/10

Exceptional

25 Dec 2025

Natalie

Great hotel in the heart of the city. The staff are 100% helpful.

Leisure Family

10/10

Exceptional

25 Dec 2025

Mohit

Staff super courteous. Clean room and hotel. Excellent breakfast. Location was awesome.

Leisure Family

10/10

Exceptional

21 Dec 2025

hoa van

Room is fair but the staff are the best
Location is good

Leisure Family

10/10

Exceptional

18 Dec 2025

Thomson Tri

Great location, close enough to the walking street but quite enough to sleep well.

Leisure Self

10/10

Exceptional

17 Dec 2025

Janice

Staff was courteous and cordial, and the complementary breakfast was great. I would say that their airport shuttle service can be improved, but outside of that, I have no real complaints. It’s perfectly situated in Old Quarter and many things are within walking distance. Additionally, the rooms are comfortable and the view was nice. Would highly recommend!

Leisure Partner

10/10

Exceptional

15 Dec 2025

Geoffrey

Super helpful friendly staff. Great Breakfast.

Leisure Self

10/10

Exceptional

15 Dec 2025

Scott

Fantastic service from the staff. Very accomodating and friendly. Gym was great with lovely view from the treadmill. Loved the breakfast!

Leisure Partner

10/10

Exceptional

03 Dec 2025

Janine

Great location, staff were great, rooms spacious!

Leisure Friends

8/10

Excellent

29 Nov 2025

doris

Great location
Popular for tourists
Front desk fair
Other Support staff excellent

10/10

Exceptional

29 Nov 2025

Mishal

Spotless room, nice resturant and pool,

10/10

Exceptional

23 Nov 2025

merlyn

Friendly staff, great breakfast close to center of the old quarter

10/10

Exceptional

15 Nov 2025

Victoria

Great staff, clean rooms, reasonably priced drinks next to the pool

6/10

Pleasant

13 Nov 2025

Ralph

room without window, smelly AC
rooftop bar closed for refurbishment was not announced upon booking

Leisure Partner

8/10

Excellent

11 Nov 2025

Michael

Clean room, okay pool

Leisure Partner

8/10

Excellent

11 Nov 2025

Michael

Clean room, okay pool area

Leisure Partner

10/10

Exceptional

07 Nov 2025

Wilson

Great hotel in the heart of Hanoi. Room was clean and cleaning service was great. But, the condition and size of the room aren't the best for a 5 star hotel.
In saying that, the breakfast was amazing, especially Richard (the manager). He was very friendly, helpful and gave an exceptional service.

Leisure

8/10

Excellent

05 Nov 2025

Tore

Very good breakfast - in 12th floor.

Partner

10/10

Exceptional

03 Nov 2025

Eleazar

Clean room good view

Leisure Friends

10/10

Exceptional

28 Oct 2025

Nowin

The room was small, with internal window, which we basically kept it shut the whole time. It was clean, staff were nice and helpful. Breakfast is good, but can be better! Location is great! Sound proofing is horrible. People walking in the corridors and even in their rooms you can hear them.

10/10

Exceptional

24 Oct 2025

Young Hwa

Convenient location and hospitable and friendly staff. Always a pleasure staying at May de Ville Lakeside, Hoan Kiem

Business_and_leisure Self

10/10

Exceptional

20 Oct 2025

ANJU

Excellent location to the night market and the lake and the shops. Very friendly staff.

Leisure Partner

8/10

Excellent

19 Oct 2025

Joey

Im not impressed much about this hotel. But for the staff are different story. All the people at the front desk, door openers very well English speaking, specially two young ladies at the breakfast bar. Customer service top notch. I will be back just for them

Leisure Friends

10/10

Exceptional

12 Oct 2025

Angela

Wonderful breakfast, welcoming staff and just generally fantastic experience. Will stay here again.

Leisure Self

8/10

Excellent

11 Oct 2025

Lindsay

Great location in the old quarter. Staff are kind & helpful. Breakfast is great with lots of choices, particularly liked the egg station from omelets to egg benedict. Room tip: avoid the 11th floor if you want to sleep in past 6:30am as is this is when the restaurant opens that is located on the 12th floor. You can hear the scraping of the chairs. Roof top bar was closed due to maintenance. Overall a very good stay.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Serene

The water pressure from shower can be a little stronger.

Overall room size and cleanliness is excellent !
Staff are extremely attentive, friendly and helpful…

Room size is perfect for a couple with large luggages.

Located in the old quarter, we enjoyed walking around. It is safe both day and night but is crowded. Driving would be an issue with heavy traffic.

We had spent a good 2 days there.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Shaul

The room was spotlessly clean including the balcony

Partner

10/10

Exceptional

26 Sep 2025

Dan

Staff welcoming and attentive to needs throughout stay.

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

Charles

Great place to stay in Hanoi. A little noisy at night due to independence celebrations but that all stopped around 10-11pm.

Leisure Family

10/10

Exceptional

02 Sep 2025

Jeremiah

Wonderful locations and staff was all very friendly and helpful. The room with the view overlooking the lake was amazing.

10/10

Exceptional

01 Sep 2025

Joe

Great location and great staff

Leisure Partner

10/10

Exceptional

18 Aug 2025

Utkarsh

I had a wonderful stay at May de Ville Hotel in Hanoi and cannot recommend it highly enough. From the moment I arrived, the staff were warm, attentive, and genuinely hospitable. They went out of their way to make me feel comfortable and provided excellent recommendations for exploring the city, from hidden gems to the best local dining spots. Their knowledge and willingness to help added so much value to my trip.

The rooms were clean, comfortable, and well-maintained, offering a relaxing space to return to after a busy day in Hanoi. The service throughout my stay was consistently thoughtful and professional, creating an atmosphere of care and attention that made all the difference.

If you are visiting Hanoi, I would strongly encourage staying at May de Ville Hotell, you will be well taken care of. A truly memorable experience!

Leisure Partner

10/10

Exceptional

06 Aug 2025

jason

We had a great time here, hotel is in a great location. Breakfast was fantastic and our room quite modern. All staff were friendly aswel

Leisure Partner

10/10

Exceptional

04 Aug 2025

Young Hwa

Repeat

10/10

Exceptional

03 Aug 2025

Nathan

Staff were very welcoming
11 out of 10

10/10

Exceptional

01 Aug 2025

Vanesa

Everything was really good. Breakfast was excellent and staff really friendly and helpful, specially Hannah. It was my niece birthday and they brought a cake even though we didn't say anything. Really nice from them!

Leisure Family

10/10

Exceptional

01 Aug 2025

Claire

Lovely hotel, great location

Great location right in the heart of the old quarter so lots of restaurants and bars nearby. Staff were friendly and helpful and the onsite breakfast and restaurant were fab. I stayed in a balcony room and the outside space was great. The only downside was my hotel transfer from the airport to the hotel which did not show up which meant my arrival was a bit stressful. My advice, book yourself a grab instead

Self

10/10

Exceptional

31 Jul 2025

Young Hwa

Second stay here at May de Ville and it did not disappoint. Fantastic staff, service, comfortable and spacious rooms, and situated in one of the most convenient location in Old Quarter of Hanoi. We will surely be returning. Highly recommended!

Business_and_leisure Partner

10/10

Exceptional

27 Jul 2025

Kook-Joo

Wonderful property and really excellent staff. The location was the best - in the perfect area in old town.

Leisure Family

10/10

Exceptional

25 Jul 2025

Julie

Exceptional Hotel

This hotel was our favourite one during a 4 week holiday in Vietnam. Exceptional service by all staff. Rooms were lovely and comfortable, and the breakfasts were next level, definitely the best we have had. You won’t be disappointed we highly recommend 👍👍

Partner

10/10

Exceptional

21 Jul 2025

Jodie

Gorgeous hotel

We loved this Hotel. It’s beautiful interior, rooms etc. The breakfast was amazing. Rooftop bar is great. The beds are also super comfortable. A fantastic location.

Partner

10/10

Exceptional

15 Jul 2025

Judy

Excellent hotel and staff, however, roads are closed in the Old Quarter Fri-Sun evenings which cause issues for taxi rides.

10/10

Exceptional

11 Jul 2025

Rachel

Staff were all so
Friendly and welcoming. Rooms clean and cosy and location of the hotel very convenient; near many attractions such as Hoan Kiem lake and the weekend night market. Many selections at breakfast and thoughtful inclusions in the room; staff, notably Hannah made sure we were well taken care of & our airport transfers arranged well.

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Charlotte

Excelent hotel

One of the best hotels, we have ever visited. The staff real recognized you and did there outmost to make you feel great and they gave is a great time. We would like to visit again

Partner

10/10

Exceptional

08 Jul 2025

Andrew

Luxury in an excellent location

We stayed here for three nights in two stays with our Halong Bay cruise in between them. We wanted to travel light and take just backpacks. Hotel had no issue in keeping our suitcases safely locked away for us.

From the moment you arrive to the time you depart, you can expect top class service with lots of friendly smiles.

One of the front desk managers , Sophie (I guess this as she wore a smart business suit compared to the others who were in traditional Ao Dai outfits), went out of her way to make sure we got our Halong Bay tour bus. As it was a bigger bus it couldn’t come down our tight street so she took the call from our guide and then personally escorted us with one of the doorman up to the corner where she had arranged for us to be picked up.

The room was modern in a classic French style and everything worked perfectly. It was small but it was what we paid for and what you expect in a major city where land is precious. We actually got an upgrade to same room type but a better view on both occasions, one with lake views on the top floor. Very comfortable with a great walk in shower and top notch bed and bedding.

Breakfast is on the twelfth floor with views of the city and Lake Hoan Kiem. Staff are very friendly & very attentive & switched on. The buffet itself is EXCELLENT! Egg station includes Eggs Benedict & also local noodle soup.

The location is very convenient. Definitely no hesitation in recommending this hotel as a great base to explore Hanoi.

Partner

10/10

Exceptional

07 Jul 2025

Andrew

We stayed here for three nights split into two stays with our Halong Bay cruise in between them. We wanted to travel light for the boat and the hotel had no issue in keeping our suitcases safely locked away for us.

From the moment you arrive to the time you depart, you can expect top class service with lots of friendly smiles.

One of the front desk managers , Sophie (I guess this as she wore a smart business suit compared to the others who were in traditional Ao Dai outfits), went out of her way to make sure we got our Halong Bay tour bus. As it was a bigger bus it couldn’t come down our tight street so she took the call from our guide and then personally escorted us with one of the doorman up to the corner where she had arranged for us to be picked up. Thanks Sophie!

The room was modern in a classic French style and everything worked perfectly. It was small but it was what we paid for and what you expect in a major city where land is precious. We actually got an upgrade to same room type but a better view on both occasions, one with lake views on the top floor. Very comfortable with a great walk in shower and top notch bed and bedding.

Breakfast is on the twelfth floor so you get awesome views of the city and Lake Hoan Kiem. Staff are very friendly and very attentive and switched on. Barista coffee is available at an extra cost, but the included coffee and tea will be refilled regularly at your table by one of the numerous vigilant team members.

The buffet itself is

Partner

10/10

Exceptional

05 Jul 2025

Young Hwa

My partner and I had an wonderful experience at May De Ville Lakeside hotel. Its service was exceptional, particularly by Hannah. The rooms are spacious, the bed was so comfortable, and the room service menu was tasty and priced reasonably. The hotel's location is also convenient, central to all the attractions around the Old Quarter and close walk to the Ho Hoan Kiem lake as well as steps away to the weekend market. We throughly enjoyed our stay at May De Ville Hotel in Hanoi and we highly recommend!

Leisure Partner

10/10

Exceptional

26 Jun 2025

Tiffany

Everything was wonderful, except for the view in our room was of a brick wall.

Leisure Friends

10/10

Exceptional

12 Jun 2025

Benjamin

Really friendly staff great customer service. Especially with young children the staff were amazing. The only slight disappointed the restaurant was not the best food for the money. A bit too much salt among other criticisms. But there are some great places just outside the hotel so don't let that put you off. The hotel is in a great location with lots of things to do and places to see.

10/10

Exceptional

21 May 2025

Abbas Khider

The staff were amazing and very friendly. The food is definitely a 5 stars. Exceeded our expectations. Thank you again

Leisure Friends

8/10

Excellent

12 May 2025

Evan

Water pressure a little low. Bed too firm for good comfort.Very good locational good breakfast with great service

Leisure Partner

10/10

Exceptional

05 May 2025

Glenn

The property is lovely & located in the heart of Old Town.
Staff are extremely attentive & friendly.
Great room (911)
Variety of options at breakfast
Lovely pool area.
Beautiful hotel.

Didn’t take too kindly to the noise from the large Indian group checking in while we checked out. Hotel reception apologised, although it wasn’t the hotels fault.

Leisure Partner

10/10

Exceptional

03 May 2025

Jake

Awesome

10/10

Exceptional

26 Apr 2025

Lisa

This place was the perfect location in \"Old Town\" Hanoi for us. You step right out into the heart of everything. We arrived by hotel transport from airport to accommodation. Everything ran smoothly from airport. Friendly, accommodating staff on arrival to hotel. We were given an upgrade to one of our rooms to an 'lake view' which was nice. The room we stayed in (President room) had a balcony with views on the city side, and to our surprise a \"massage chair\" - Wicked!! spacious room with large bathroom. Full kitchen facilities available in this room. Very clean and tidy. We had breakfast included in our booking. Large buffet style breakfast with a wide selection of breakfast foods. Hotel staff are friendly, accommodating and would stay here again due to the service we received. Would recommend to other family and friends. Thank you for the comfortable stay!

Leisure Family

8/10

Excellent

14 Apr 2025

Sven

Great location

Great location and excellent service in a Vietnamese 5*. Some rooms smell musky as do all the other rooms in all other hotels (we stayed in many hotels all over Vietnam and Hanoi). The pool is an outdoor pool with a roof.

Friends_and_family Family

8/10

Excellent

10 Apr 2025

Kim

I did get an upgrade the first booking and the room was very nice. The 2nd booking the room was a bit smaller than expected. Otherwise, everything was great including the location. The staffs were professional, friendly and very helpful. Would stay again.

Leisure Self

10/10

Exceptional

10 Apr 2025

Jake

May De Ville was everything we could have asked for.

Leisure Partner

8/10

Excellent

08 Apr 2025

Annabel

The hotel is well located. However the description of rooms with an internal windows are deeply misleading. The window is a small light well which means literally no light in a lower floor. Unlike other internal window rooms we’ve stayed in, the window does not look over internal space on the hotel. Very, very disappointing. We raised the issue and nothing was done until check out when the manager profusely apologies and refunded us some money. The pool is also freezing cold - there is no indoor pool (again misleading in description) as it’s just one indoor pool that can be covered with a temporary roof.

Leisure Partner

10/10

Exceptional

07 Apr 2025

Joseph

Modern hotel in a great location.

Perfect location to explore Hanoi. Breakfast selection was excellent, and great quality. The rooms were up to date, clean and always smelt so nice. All the staff were phenomenal, attentive and happy to give advice.

Partner

10/10

Exceptional

01 Apr 2025

Verified traveler

酒店團隊提供極優秀的服務。他們非常專業且注重細節，讓我們感到賓至如歸。接待員和行李服務員都非常樂於助人，隨時準備提供幫助，讓我在入住過程中感到非常舒適。

餐飲團隊同樣表現出色，廚師們為我們準備了美味的早餐，第3日的早餐更提供燒蝦，讓我們感到很驚喜。我們一邊享用早餐，一邊享受世界各地膾炙人口的音樂（純音樂版），令用餐體驗更加輕鬆寫意。

客房清潔團隊也做得非常好，房間打掃得很乾淨，讓我們在入住期間感到非常放鬆。

整體氛圍非常宜人，讓我們感到輕鬆自在。

酒店地理位置優越，鄰近鯊魚顎、還劍湖、啤酒街、越式炒魚鍋名店等，非常方便。

總括來說，我們毫無疑問地認為這是5星級的舒適體驗！如果我們再次到訪河內，我們一定會再次選擇這家酒店。

Partner

8/10

Excellent

30 Mar 2025

Michael

Overall good stay, however be careful which room you get it can be loud in the evenings.

Leisure Partner

10/10

Exceptional

27 Mar 2025

Maria

Great hotel!