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Lucien Hanoi Lakeside Hotel & Rooftop
Hanoi and North · Vietnam
No. 2 Cho Cau Go, 2 10View location
9.6/10Excellent465 Reviews
Cleanliness9.6/10 9.6
Service9.8/10 9.8
Comfort9.4/10 9.4
Condition9.2/10 9.2
Amenities9.2/10 9.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Lucien Hanoi Lakeside Hotel & Rooftop
Hotel located in the middle egg of Hanoi Old Quarter central, just 7 minutes walking to the Hoan Kiem Lake.
Super – closed to all of the popular attractions like water puppet show, shopping streets, historical areas as well as traditional food areas of favorite Hanoi spring rolls and the beer corner, local street food.
The rooms are elegantly designed with high-end wooden furniture and technology will be able to relive into luxurious life of the old Hanoian.
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With a stay at LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP, you'll be centrally located in Hanoi, steps from Thang Long Water Puppet Theatre and within a 5-minute walk of Hoan Kiem Lake.
This luxury hotel is 0.6 mi (0.9 km) from St. Joseph's Cathedral of Hanoi and 0.6 mi (0.9 km) from Quan Chuong Gate. Make yourself at home in one of the 50 air-conditioned rooms featuring minibars and LCD televisions.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Smoking areas
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
15
Hotel policies
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The seasonal pool will be open from January to December.
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Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
15
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Optional fees
- Fee for buffet breakfast: approximately VND 270000 for adults and VND 200000 for children
- Airport shuttle fee: VND 528000 per vehicle (one-way, maximum occupancy 3)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Vietnamese
English
Nearby attractions
The Old Quarter Gallery
0.1 km / 0.1 mi
Ha Noi Gallery
0.1 km / 0.1 mi
Thang Long Water Puppet Theatre
0.2 km / 0.1 mi
Hoan Kiem Lake Weekend Walking Street
0.2 km / 0.1 mi
Ta Hien Street
0.2 km / 0.1 mi
Dong Kinh Nghia Thuc Square
0.3 km / 0.2 mi
Ancient House
0.3 km / 0.2 mi
Hanoi Old Town Night Market
0.3 km / 0.2 mi
Hoan Kiem Lake
0.3 km / 0.2 mi
Ngoc Son Temple
0.4 km / 0.2 mi
Hang Gai Street
0.4 km / 0.2 mi
Bach Ma Temple
0.5 km / 0.3 mi
Hanoi Municipal Party Committee
0.6 km / 0.3 mi
Ly Thai To Park
0.6 km / 0.4 mi
Quan Chuong Gate
0.7 km / 0.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2018
- Total number of rooms: 48
- Number of floors (main building): 10
- Twin rooms: 10
- Suites: 12
- Triple rooms: 4
- Executive rooms: 16
- hotel
- American Express
- JCB
- Diners Club
- MasterCard
Show 51 more facilities & services
- Visa
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Local and international calls
- Car hireExtra charge
- Transfer serviceExtra charge
- Airport ShuttleExtra charge
- Laundry service
- Bicycle hire serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Lift access
- Newspapers
- Luggage room
- Electric kettle
- Towels and bed linen
- Café
- Bar
- Restaurant: 2
- Non-smoking area
- Air conditioning in Restaurant
- Breakfast room
- Printer
- Photocopier
- Massage
- Spa treatmentsExtra charge
- Spa centre
- Breakfast
- Breakfast buffet
- Continental breakfast
- Hot breakfast
- À la carte lunch
- Set menu lunch
- À la carte dinner
- Set menu dinner
- Vegetarian meal
- LGTBIQ friendly
- Early Check-inExtra charge
- Early departureExtra charge
- Identification card at arrival
- Flight information required
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM CONNECTING ROOMFAMILY ROOM • CONNECTING ROOMFAM.CM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- CONNECTING ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
FAMILY ROOM CONNECTING ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- CONNECTING ROOM
Adult and child limits apply within the room's total guest limit.
Room code: FAM.CM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE CLASSIC QUEEN BEDDOUBLE • CLASSIC QUEEN BEDDBL.AS-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
DOUBLE CLASSIC QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE PREMIER QUEEN BEDDOUBLE • PREMIER QUEEN BEDDBL.PE-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
DOUBLE PREMIER QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PE-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
DOUBLE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin QUEEN SIZE BEDDouble or Twin • QUEEN SIZE BEDDBT.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
Double or Twin QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room EXECUTIVERoom • EXECUTIVEROO.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
Room EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE CONNECTING ROOMSUITE • CONNECTING ROOMSUI.CM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CONNECTING ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
SUITE CONNECTING ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CONNECTING ROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.CM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
Double or Twin TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBT.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE PREMIERDOUBLE • PREMIERDBL.PE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
DOUBLE PREMIER
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
DOUBLE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLASSICDOUBLE • CLASSICDBL.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
DOUBLE CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucien Hanoi Lakeside Hotel & Rooftop
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Lucien Hanoi Lakeside Hotel & Rooftop
100
reviews shown
Rocco
Very nice hotel great staff, wonderful service, amazing breakfast opitions, nice gym, great location & excellent rooftop bar. Best comfort bed I've ever slept in, nice rooms everything needed was supplied, I will return. five stars from me.
Jennifer
great location
JOHN
The room was \"a bit\" on the small side, however, the location, great staff and property more than made up for it.
Great staff? I should say, \"PHENOMENAL!\"
We forgot to check the safe before we checked out. As we were waiting in the lobby for our Grab, the rushed the items to us as we sat in the lobby. The contents included cash and an IPAD. ALL the cash was there, the IPAD, and a few other small items.
Wonderful, honest staff.
Also, very good breakfast. Remember to tip the maids as well as the breakfast staff.
Great staff? I should say, \"PHENOMENAL!\"
We forgot to check the safe before we checked out. As we were waiting in the lobby for our Grab, the rushed the items to us as we sat in the lobby. The contents included cash and an IPAD. ALL the cash was there, the IPAD, and a few other small items.
Wonderful, honest staff.
Also, very good breakfast. Remember to tip the maids as well as the breakfast staff.
Thomas
Blown away! We had welcome fruit and drinks, the staff took time to discuss the city and attractions in the old quarter and showed us to our room. The bellhops would always help out with the heavy lifting. The decorative skill was next level for Hanoi, with beautiful finishings, weighted bathroom doors and stylish classic colours. Location was also conveniently close to the lake.
Robert
The staff was so friendly and helpful. Very good about information on surrounding area. The room was very clean.
Daniel
This places is very nice and in a great location. The staff is extremely friendly. Be prepared for a staff that always wants to help you in every way they can is not always expecting something in return. I really enjoyed my stay.
Khanh-Van
The staff at Lucien Hanoi provided 5 stars service!!! Loved them.
Jacquelyn
Everything was wonderful! Perfect location for the Old Quarter. Hotel was very nice and breakfast was delicious and convenient. Normally I do not interact much with staff, but the staff here went above and beyond. Staff was very attentive assisting us with day tours as well as communicating with our Grab drivers to get us to where we needed to be. I want to thank Anna, Dana, Frank, Tom and the wonderful bar and kitchen staff for making our stay in Hanoi absolutely wonderful.
Marcus
Great central location, excellent staff and attention to detail.
christian
Love the location, the staff were so helpful and kind, and the rooms were clean and well appointed. Small spaces and some wear and tear, as is common with older properties with tight confines, but love the overall vibe and would definitely go back!
Catherine
Staff were fantastic and could not do enough to assist. They stored our luggage when we went to Halong Bay, assisted with Grab and taxis and gave us lots of recommendations on places to eat. The complimentary afternoon tea was a bonus. It was a shame that there was a lot of building noise next door that sometimes started quite early in the morning and went on quite late at night. Hopefully, when the building is complete everything will be perfect. It did not bother us too much except for one night when it continued past 7pm. Would stay here again. Rooms were clean and comfortable though not large.
Daksha
Excellent location in the old quarter, and close to the lake, easy walk. Staff were very helpful with recommendations for restaurants and tours. The breakfast selection is great and so is the view from the restaurant and rooftop bar. Room was clean, overall a great base for exploring Hanoi.
Evelyn
Incredible hospitality and friendly staff.
Daniel
Over the top customer service. Breakfast was a great start to the day.
Dov
Our room was very clean and comfortable. The staff were very helpful, friendly and charming. They went out of their way to help us with any information needed. I also recommend the restaurant on the top floor for great food and beautiful view of the city. We truly enjoyed our stay in Lucien hotel
mike
Perfect
Nancy
The location of the Lucien Hanoi Lakeside was good as it was close to the lake but also close to many shops and eating spots.
Even more important, the staff at the Lucien Hanoi Lakeside were terrific. Grace the sales manager, and Anna at the front desk were both very helpful and gracious. The daily breakfast was very good, offering such a good variety of options with lots of vegetarian options was great. And their staff, especially Hueng, was terrific. We had a really nice stay at the hotel and would return again.
Even more important, the staff at the Lucien Hanoi Lakeside were terrific. Grace the sales manager, and Anna at the front desk were both very helpful and gracious. The daily breakfast was very good, offering such a good variety of options with lots of vegetarian options was great. And their staff, especially Hueng, was terrific. We had a really nice stay at the hotel and would return again.
Michael
A very lovely hotel with a large rooftop jacuzzi, bar, and comfortable seating to take in a sunset and watch the city come alive with lights. The hotel’s restaurant affords diners with a glassed-in city view as well. The varied menu is well thought out and the complementary breakfast is varied and fresh. It would be an understatement to say the hotel personnel go above and beyond to make travellers happy. (The staff gathering for a group send off as we left was truly touching.) The hotel is a rare find anywhere and offers a refined and relaxing venue to seek refuge from Hanoi’s lively street life. Highly, highly recommended.
Rex
We thoroughly enjoyed our stay. The staff were so warm and welcoming and kind throughout our stay. The room was spotlessly clean and comfortable. The breakfast buffet offering was excellent and had a large choice. We would happily come back here.
Nancy
Clean room and very professional, friendly and helpful staff.
Gareth
Wonderful staff, room was perfect, comfy bed and very powerful shower. In a very central location with everything within a 5 minute walk.
Highly recommend!
Highly recommend!
Nayda
Clean room, excellent staff & service
Only issue was noise due to construction
Only issue was noise due to construction
Tracy
Great location … walkable to major tourist attraction and the weekend night market… room is clean and staff are super friendly and helpful.
Shout out to Teddy who is professional that makes our stay pleasant.
Shout out to Teddy who is professional that makes our stay pleasant.
Andree
We thoroughly enjoyed our stay and highly recommend this hotel. The location was perfect. The breakfast was delicious. All the staff were so helpful at the time. Many thanks to Geoffrey (general manager), Anna on reception and Bin and the other bell boys. We were very well looked after.
Greg
Great location and excellent & friendly service from all of the hotel staff.
Sin-lan S.
Staff are very hospitable & helpful, especially Julie, who offers many good suggestions and immediate help.
Spectacular lakeview on 9th floor, but a bit noisy under the rooftop bar.
The bathroom needs more cleaning, small flies from the sink and shower.
Spectacular lakeview on 9th floor, but a bit noisy under the rooftop bar.
The bathroom needs more cleaning, small flies from the sink and shower.
Simon
Good service great roof top views, really good location
Katarina
This was our first hotel we stayed in during our Vietnam trip. The staff couldn't have been more accommodating and nice - they felt like family. We loved the location - close to Hoan Kiem Lake and on a street where we felt like locals. Loved the chairs and table on the porch where you could sit and watch the street life (we are 6 in our family so great for when we waited for someone to get ready). The small rooftop has a great view of the lake. Just a heads up about Vietnam - you never flush toilet paper - and you pay for your hotel room upon arrival - not when you check out.
If you want a real Hanoi experience with an incredible friendly hotel staff- pick this hotel. The rooms vary - we had a smaller room with not a street view - made it a bit dark but at the same time quiet.
If you want a real Hanoi experience with an incredible friendly hotel staff- pick this hotel. The rooms vary - we had a smaller room with not a street view - made it a bit dark but at the same time quiet.
Maxwell
The staff at the hotel are the best I have ever come across. They are truly proud of their hotel and do everything they can to ensure you have the best experience possible - and all without the expectation of a tip. Truly exceptional. The location is right in the heart of old town so most everything is walkable. Grace organized tickets for us to the New Year’s Eve celebration on the rooftop, and we had an incredible view of the fireworks. We are highly recommend the hotel.
Gailand
This is a wonderful place to stay while in Hanoi. It’s located at the heart of the Old Quarter, with a rooftop bar overlooking the lake, and a jacuzzi. The best think about this place is their amazing service. Anna was so helpful to me suggesting cafes to visit and where to find the best Pho. All of the people who work at this hotel are so kind. This is a place I go back to over and over again!
Damon
Very good
Joseph
This was my second stay at Lucien and it was another great experience. The hotel staff are truly amazing and make your stay easy and relaxing. The hotel is conveniently located in the old quarter and it's extremely easy to explore so many things. Very satisfied with everything the hotel has to offer.
Joseph
Conveniently located, good amenities, excellent staff. I found the property nice and was very comfortable with all aspects of my stay. The staff was incredible and extremely helpful and friendly. I would stay here again.
Dean
The staff made the stay, very friendly and helpful, highly recommend
Dean
Great hotel and the staff are amazing
Chelsey
Clean, very comfortable beds!
David
This hotel is lovely with such attentive staff.
The view at the top is amazing!!! The rooms are normal size for Vietnam. But would stay here again
The view at the top is amazing!!! The rooms are normal size for Vietnam. But would stay here again
Keng Yong
We stayed overnight and the rooms were not that clean. We feedback to the staff on the cleanliness issue and when returned later for a 2 night stay, the conditions of the rooms were much better. Overall a good stay. The staff were great and helpful. They quickly made improvements which we appreciated.
Keng Yong
Excellent staff. The service from the staff were great.
Steve
Excellent lake view at the hotel Resturant and roof top bar. Very convenient location . Excellent staff service 👍👍👍
Sandra
The service, staff and food quality was amazing. The hotel was spotless throughout. Nothing was too much bother and all in a very central location. Would definitely stay here again.
Hock
The room were very clean and the bed, put and linens super comfortable. Staffs were ever ready to provide services and always with a smile. We felt so at home here. Dana and her team are very efficient. Breakfast at the top floor with views have adequate spread to satisfy most palates.
Rochelle
The staff are incredible! They will bend over backwards to assist you. We are so grateful for their kindness! Great and central location. Night markets are in walkable distance. The only minor issue is the pool is actually a spa. Otherwise would recommend!
Snehesh
.
Andrew
Comfortable stay. The staff were very friendly and helpful. Recommended.
Manuel
Great location superb customer service
Dominique
Amazing hotel!!
Absolutley love this place!! So beautiful, awesome rooftop bar, and best of all, the staff is sooo nice!!! Love it so much we are staying again in a few days when we end our trip in Hanoi!!! 😊
Denise
Great location, Best Staff and Awesome Rooftop
This place is so central. It's in the heart of everything and close to many attractions from walking distance. The hotel is clean and the staff is truly what made my stay even more special. Anna is incredibly helpful and was the resident 'concierge'. She made my Mum and my stay hard to say goodbye but if I ever returned to Hanoi, I will make sure to book Lucien (previously San Grand). Julia who is a Trainee is also amazing. The Bell boys are courteous and friendly. Always greeting with a smile.
Daniel
Stay was good shower did not work very well I think broken but the hotel staff very pleasant and helpful
Tiffany Janine
The area was great and the staff very friendly we were very comfortable. Our room was spacious and clean. I recommend this place and will be back thank you so much
Daniel
I am very pleased with my stay and will recommended to anyone who plans to visit Hanoi
Noemi
Staff are very helpful, wpuld like to rate them 6 stars.
Food is fantastic.
Food is fantastic.
tracy
Need to upgrade bathroom fixtures
Nice view from the breakfast and sky bar. The bed and beddings are excellent. The service is good. Here come the negatives.
The room is a lot smaller than advertised. Can’t barely do personal things in front of the mirror/sink without the door keeps jamming at your back. There is no sitting area as advertised either.
The bathtub is nice however there is no shower head on the wall. Basically you have to stand inside the bathtub, one hand holding the shower head and one hand doing your scrubbing - not comfortable at all.
The room is a lot smaller than advertised. Can’t barely do personal things in front of the mirror/sink without the door keeps jamming at your back. There is no sitting area as advertised either.
The bathtub is nice however there is no shower head on the wall. Basically you have to stand inside the bathtub, one hand holding the shower head and one hand doing your scrubbing - not comfortable at all.
Ann-Marie
Lovely stay
Excellent hotel and very friendly customer service…thank you :)
Leo
The San Grand Hotel is located in a perfect location in the Old Quarter, close to dining, shopping, bars and tons of street food! The hotel is very welcoming and a quiet oasis after the busy streets of Hanoi. The staff are extremely helpful and a special shout-out to Ruby and her team for being so kind and helpful with everything from booking our HaLong Bay trip, airport taxi, visas and actually walking to show us the nearest atm machine:) The hotel has a fabulous buffet breakfast along with an afternoon tea all included in your room rate. The rooftop bar is a great place to unwind during happy hour to take in the beautiful view over the lake. We had a balcony room, which offered a great view while taking in the sights and sounds of the city. It was a beautiful room, but didn’t have a shower, only a bathtub. All other room types had a shower though:) We would definitely recommend this hotel and would definitely stay here again! Thanks everyone!!
KSHITIJ
Fantastic
Great hotel at a great location. Probably one of the best staff/hospitality I experienced in Vietnam. Every staff member was extremely helpful. Shout out to Susan for all the recommendations she provided us during our stay.
Terence
hotel looks old.
NOISY street
Geoffrey
Great location. Friendly staff. Amazing view from rooftop bar!
******
Enjoyed San Grand Hotel so much first time we returned for second stay.
Managers and staff are wonderful and welcoming people(Especially Susan at rooftop restaurant and Kylie. Great job guys!).
We liked…
Clean large rooms
Service at Breakfast(level 10 with lake views)
Location
Professional staff
Recommend to anyone visiting Hanoi to stay at this hotel you will not be disappointed.
Thanks for looking after us will be back!
Managers and staff are wonderful and welcoming people(Especially Susan at rooftop restaurant and Kylie. Great job guys!).
We liked…
Clean large rooms
Service at Breakfast(level 10 with lake views)
Location
Professional staff
Recommend to anyone visiting Hanoi to stay at this hotel you will not be disappointed.
Thanks for looking after us will be back!
Tung
Poor design in the bathroom. The floor was flooded everytime after I took a shower
Jessica
This property screamed old world elegance and charm. The décor was very old Hollywood glamor. It had a classy mess about it. It just made you feel rich. The people were warm. The rooftop bar provided a ridiculously beautiful view, and the beds were super comfortable.
Natalie
Beautiful hotel
Richard
Very nice hotel, within easy walking distance to the better shops, classier restaurants etc. but in the heart of the street life surrounding a lake.
Long
Good
Ian
I was a salesman for 35 years and stayed in many hotels. I rate this hotel as one of best I have stayed in. The staff were amazing. I had a disagreement with a cab driver and Mike solved it quickly and scolded the driver for try to take advantage of me. I was so grateful. Emma, helped me with directions to the museum and was so kind. I can’t say enough good about the San Grande Hotel.
Jesse
I like the fact that the staff was very friendly & helpful.
John
Fantastic hotel
Honestly an amazing place to stay. All the staff make you feel welcome from the time we arrived until they put us in the car to leave for the airport. About the room. Ok it is not huge but had a very comfortable bed and the shower pressure was awesome. Breakfast was really nice and had a lovely view of the lake. About the location. Close to the lake, beer lane and more food options than you could ever need. I was really impressed with this place and highly recommend.
John
Great location
Lovely hotel, lovely staff, comfortable bed, good shower. Close walk to lake and everything else you might need.
John
Great central location
What a wonderful hotel in a great location. The check in was very detailed and covered everything we needed to know. Room was nice, comfortable bed and pillows, good shower pressure. Breakfast was lovely and all the staff bend over backwards to be helpful. Located close walking distance to the lake, beer lane and multiple restaurants. All in all great place to stay.
Peter
It was a great experience, we enjoyed our stay, Ruby was very helpful
Kathleen
The service at the San Grand was outstanding. The staff were extremely, professional, polite, helpful, and friendly. I highly recommend a stay at the San Grand!
Chris
Very pleasant hotel tucked away in a side street with lots of character. The staff were extremely polite, knowledgeable and keen to help. If I do return I will stay here again!
Thanks to Huy, Emma and Ruby to mention just a few👏
Thanks to Huy, Emma and Ruby to mention just a few👏
Chad
Great personal touch. Perfect spot for street food and walking around. We loved our room and balcony, and the staff set us up with a wonderful tour. The breakfast was amazing and it was great to have that rooftop bar to chill at night. Very friendly place!
Denis
Staff was excellent
Denis
Great location near the lake. Staff is very friendly and helpful.
Peter
The staff have been exceptional.
Kylie assisted us with our tours and transport.
Susan assisted us with a medical issue and not only took us to the Pharmacy but also helped with the translation.
All the staff have been great from the door to the roof top bar.
Breakfast was included and was not only a lovely dining environment but also had a great view.
The rooms were lovely and well appointed.
The entire hotel was very comfortable and pleasant. Great location and great value.
Kylie assisted us with our tours and transport.
Susan assisted us with a medical issue and not only took us to the Pharmacy but also helped with the translation.
All the staff have been great from the door to the roof top bar.
Breakfast was included and was not only a lovely dining environment but also had a great view.
The rooms were lovely and well appointed.
The entire hotel was very comfortable and pleasant. Great location and great value.
Alexander
Nice hotel with a cute restaurant and rooftop bar (Marvel comic book theme). The staff was great and service was wonderful. Only issue was the bathroom…terrible shower. The shower in the terrace suite room was designed so poorly. Not only does the water go everywhere, it’s a huge hazard getting in and out of it. I had no issues, but would not recommend to people over 55 or people with mobility issues. Further, no one thought to build a wall attachment for the shower attachment or small shelf for body wash or shampoo…so you’re bending over constantly. I liked the hotel but likely won’t stay again due to the shower.
Thao
Great thanks Ruby for attentive service
Thao
Great hotel in Hanoi old quarter With helpful staff thanks Ruby
SAYJON
We absolutely loved our stay at San Grand Hotel for many reasons: great hospitality, location, and quality room. Of these three reasons, the great customer service must be mentioned. Notably, Lily, from the rooftop breakfast bar, was extremely delightful to interact with. She was kind and patient with taking our breakfast orders, but most importantly she went out of her way to recommend restaurants for lunch/dinner and offered suggestions on where to buy specialty products (e.g., Vietnamese coffee). She even taught my wife how to make egg coffee, and offered us egg and coconut coffee during our stay. Lily made an effort to make our time in Hanoi seamless and smooth and we were honestly so grateful. She definitely made the stay more memorable. We were interested in purchasing a few items in Hanoi (suitcases, souvenirs, etc.) but were very hesitant given the fear of being upcharged and getting the \"tourist\" price. Lily made sure we were not scammed and even went above and beyond to order things online to the San Grand and then to our subsequent hotel in Hoi An to ensure we were not overpaying. She was excellent! We will certainly return when we're back in Hanoi!
Melanie
The San Grand Hotel exceeded our expectations. We had 3 nights in Hanoi before flying back home. I’d give the staff more stars if I could. We especially had a wonderful experience with the dining manager, Lily. She was nice enough to share some history about the area and recommend some really wonderful restaurants. We had an early checkout and Lily prepared “to go” breakfast packages for us too. Since we left the area on a weeknight evening the street was closed to cars. The bellman walked us to the meeting point with the driver to the airport. Our spa service was wonderful as well. Highly recommend this hotel. We will definitely be back when we are lucky enough to return to Hanoi for a visit!
FREDERIC
The hotel is very nice and perfectly located in the old quarter. The room in the top floor was exceptional.
A bit noisy till 22:00 maybe.
I will definitively return there during my next trip.
A bit noisy till 22:00 maybe.
I will definitively return there during my next trip.
Kwang Hong
Great location and great service
We had a very comfortable stay, the bed is super comfy.
Staff were very welcoming and detailed in their explanation to us. The location of the hotel is great as it is very near tourist attractions with eateries and shops nearby.
Look forward to staying again.
Staff were very welcoming and detailed in their explanation to us. The location of the hotel is great as it is very near tourist attractions with eateries and shops nearby.
Look forward to staying again.
Christina
Check in with full information and nice welcome drink
mai anh
San Grand Hanoi is a true gem in the heart of Vietnam's capital. Upon entering, I was warmly greeted by the charming manager, Mrs. Anise, whose passion for the restaurant and its offerings was immediately evident.
The menu is a celebration of Vietnamese cuisine, showcasing the rich flavors and techniques that have been perfected over generations. The crab and pork spring rolls were a standout, with a delicate wrapper encasing a harmonious blend of flavors.
What truly sets San Grand Hanoi apart is the exceptional presentation of each dish – a true work of art that tantalizes the senses. Paired with the attentive service provided by Mrs. Anise and her team, the overall dining experience is nothing short of remarkable.
Whether you're a local or a discerning traveler, San Grand Hanoi is a must-visit destination for an authentic and elevated Vietnamese culinary journey. I can't wait to return and indulge in the delights that await.
The menu is a celebration of Vietnamese cuisine, showcasing the rich flavors and techniques that have been perfected over generations. The crab and pork spring rolls were a standout, with a delicate wrapper encasing a harmonious blend of flavors.
What truly sets San Grand Hanoi apart is the exceptional presentation of each dish – a true work of art that tantalizes the senses. Paired with the attentive service provided by Mrs. Anise and her team, the overall dining experience is nothing short of remarkable.
Whether you're a local or a discerning traveler, San Grand Hanoi is a must-visit destination for an authentic and elevated Vietnamese culinary journey. I can't wait to return and indulge in the delights that await.
Torahiko
View from the restaurant was excellent.
Joseph
Excellent stay!
Loved this hotel! Convenient location, friendly and supportive staff. The hotel it's new and has excellent amenities. The staff reached out multiple times to see if there was anything we needed. Excellent all around!
Sumeet
Very welcoming staff and great location.
Scott
Perfect location
Excellent hotel in a great location. Lilly and Emma were great, as were all of the staff.
HUY
Good services
Roy
The staff here were amazing!! Very friendly and accommodating. Hotel is in a local food market which was good to see culture. Short walk to the lake and nightlife. Nice rooftop bar. Overall great start to hanoi
Jennifer
Although it was just a one-night layover before we headed home..our family stay was very comfortable. Ruby at front desk provided my family and I with a nice size family suite for our stay. The hotel is also located in a prime location so getting last min shopping and finding a restaurant was no problem at all.
Thank you so much San Grand for making our last night stay in Vietnam memorable!!
Thank you so much San Grand for making our last night stay in Vietnam memorable!!
Hiroyuki
Susan is good!
Stuart
Great place, heaps of fun things to do around the hotel. Easy to get to many places, would stay there again
Nicky
Susan and Kylie were amazing. Breakfast was always great and the reception in the reception area was good.
Stephen
Great hotel in an excellent location. Very close to the old quarter of Hanoi. The staff at the hotel are helpful, friendly and very courteous. The breakfasts are outstanding. Special thanks to Ms Susan in the restaurant for all her attention.
vinod
It’s nice property staff here are good ..Susan is the best staff ,polite n very helpful I really liked the experience…
Stephen
The hotel is in a great location for walking around the old quarter. The breakfast buffet is terrific and the staff are all incredibly kind and helpful, especially Ms Susan in the breakfast buffet restaurant.
Michael
Excellent staff, very friendly and attentive. Room was extremely clean and well kept. Breakfast was varied and plentiful.
Kim Karren
Good location and very near to tourist attractions. Amazing view from the roof top bar and breakfast buffet is awesome. Staffs are very nice especially Ms. Ruby who gaves us tips where to go and where to eat. She is very helpful and messaged us everyday if we need something. I will recommend San Gran to my friends.
Location & surroundings
Lucien Hanoi Lakeside Hotel & Rooftop
No. 2 Cho Cau Go, 2 10, Hanoi, Vietnam
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Lucien Hanoi Lakeside Hotel & Rooftop
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