Name: Hanoi Malo Boutique Hotel
Address: 30 Lo Su - Hoan Kiem - Hanoi, Hanoi, 100000, VN

8/10

Excellent

01 Feb 2025

Howard

Thanks to May

First of all may the reception girl was absolutely amazing. On the other hand the boss lady was not so amazing. Small rude behaviors. Always dressed up in some fancy outfits. Then when the new manager came she rudely told me to deal with although I had dealt with her for a few days.
Room was clean and comfy.

The place had a different name than what's on hotels. Com.

2/10

Poor

30 Dec 2024

Rio

First of all this hotel doesn’t even exist. It is under a new name. There are much better places to stay at at this price point. All they did was try to sell us tours over and over and every night the lobby was full of people complaining about how the rooms do not look as they did in the pictures. The building is old and not well maintained and the attitude towards good service was lacking. Clean sheets were being folded on the floor and staircase, and despite having one of the nicest rooms in the building, the room had and odd smell, the walls were dirty, the shower door was missing, and the window blinds did not go up. It is not worst possible room but at the price it’s listed and the pictures posted, it is a scam.

Leisure Friends

4/10

Poor

12 Mar 2024

Ifechukwu Pious

Nothing.

Leisure Self

2/10

Poor

13 Oct 2023

Samantha

Do not stay here.

My friend and I stayed here for two nights and I’m NEVER one to complain. But this was one of the worst experiences. When we arrived they told us that we were being “upgraded” and walked us to a completely different hotel. That hotels AC didn’t work and I went to let the front desk know so we could get moved. It was SO hot in that room, we were miserable. They told me I had to go back to the original hotel to tell them???? I eventually got them to come up to the room to look at it. The man looks at it, tells me it’s broken, tells me to wait there and then I didn’t hear from him for HOURS. Then finally in the middle of the night they moved us BACK to the original hotel. They treated me like I was a child and an Idiot. After reading more reviews i’ve noticed that stuff like this happens a lot. Do not waste your money on this place, you will 100% be able to get more out of your money somewhere else.

Friends_and_family Friends

10/10

Exceptional

28 Sep 2023

lisa

Great hotel and great location. Good and new room

Family_with_children

10/10

Exceptional

28 Sep 2023

hassan

My family had excellent experience with this hotel, the family suite room so big and comfortable for family of 4 members. Ms Rosa hotel manager was super nice and helpful, she treated us like her friends, organized everything for us in Vietnam for 1 months travel. We love ❤️ so much Malo hotel and ms Rosa

10/10

Exceptional

24 Sep 2023

Anh

Fantastic location. Clean rooms and spacious for its location. Friendly and welcoming staff.

Leisure Family_with_children

4/10

Poor

24 Jul 2023

Timothy

The hotel is hidden from the road. The sign is invisible. It was hard to find. The path to the hotel is narrow and dirty. The rooms had insects and roaches. One of the rooms did not have soap. The hotel did not have dining facility. We were escorted to eat breakfast in another hotel. The price is high for such a hotel -- $20 per night is more reasonable than I had paid to reserve it.

6/10

Pleasant

03 Jul 2023

Maria

i arrived in the early hours of the morning, and the check-in was not particularly welcoming. I realise she wanted to get to sleep, but no information or advice was given to me.
Lots of building work going on, and a loud generator was close to my outer wall, so quite noisy.
No other information regarding the area or any local maps provided. I did not feel particularly welcome. But was clean and tidy, and room was quite nice.

Leisure Self

8/10

Excellent

17 May 2023

Charlotte

Nice quiet property close to the river, however quite difficult to find as it’s down an alleyway. The room was nice and had a mini fridge and soaps for the shower etc. Staff were very helpful with booking a taxi to the airport

Leisure Self

4/10

Poor

15 May 2023

Pia

Rooms not what it looks like in the pictures. Old and run down. Room and lifts smelt damp. Beds old and not comfortable

Friends

10/10

Exceptional

25 Apr 2023

peter

great hotel and great location, staffs so friendly and helpful…

Leisure

10/10

Exceptional

23 Apr 2023

tran

Beautiful family room, good location, friendly staffs , ms Rosa arranged my family for great trip to Halong bay...Great service and staffs

Business Family_with_children

10/10

Exceptional

21 Apr 2023

tran

Our family had wonderful stay with big family suite room, we had great stay , great service, thank you so much for wonderful stay. Ms Rosa was nice manager

Family_with_children

10/10

Exceptional

20 Apr 2023

linda

good location, friendly staff, value for money

Leisure Partner

2/10

Poor

19 Apr 2023

ERIC

This is a 2 star hotel.

Leisure Family

10/10

Exceptional

22 Mar 2023

Jamie

Our family of four were given a free upgrade to a larger suite upon arrival. The room had all of the basics with additional toiletries. The air conditioners worked well and the room and beds were clean. Even though the entrance is hidden away the hotel is in a convenient area of the Old Quarter. I felt that this was a great value for the price.

Leisure Family

4/10

Poor

18 Mar 2023

John

Got room in the 7th floor. Lift available only till the 6th floor.
Also the property has a narrow entrance through a shady area.

Leisure Friends

6/10

Pleasant

25 Feb 2023

Christopher

The property was not the property advertised on the Hotels.com website. When we arrived, we couldn’t find it! There was a construction site operating on Lo Su Avenue right in front of the hotel. What we enjoyed was the helpful and friendly staff, the large two rooms we occupied and the affordability. Fortunately, we spend three days at Ha Long Bay and the Malo was a safe and affordable place to keep our excess luggage. The people were great but the property needs A LOT!! Of attention to become a desired destination hotel.

Leisure Partner

10/10

Exceptional

23 Feb 2023

melanie

Great staffs, very good service...hotel near hoàn kiếm lake

Business

2/10

Poor

14 Feb 2023

Hayat

Bad, Very old full of mold

I have been traveling for 25 days, I have been in many hotels, I was in 3 hotels in Hanoi and this one was the worst ever in all the hotel I went in my life! This place is UNHEALTHY! Its full of mold in the room and in the bathroom. I got to the hotel really lat after 11pm, so I couldn't change it, but I couldn't sleep all night because I couldn't breath from the mold.. its a Very old hotel.. trying to be clean.. but its not because the air isnt clean, the bathroom is very old and full of mold too. I slept only 2 hours all night with a shirt on my facr so I breath something other thatn mold. Couldn't wait untill the morning to leave!

Self

10/10

Exceptional

09 Feb 2023

le

Room was so nice and lovely, the staffs very friendly and professional, hotel arranged great trip to Halong bay with Dragon bay cruise, hotel near Hoankiem lake, very good location... the

Leisure Family_with_children

10/10

Exceptional

29 Aug 2022

TRAN

Khách sạn đẹp, nv dễ thương

Leisure Family_with_children

10/10

Exceptional

28 Aug 2022

vietdung

We had loverly stay, ms Rosa organized great trip to haling bay and sapa….

Business_and_leisure Family_with_children

10/10

Exceptional

28 Aug 2022

lisa

We had excellent stay at hotel, good room, goood service and great location, very professional staffs…

Business Family_with_children

10/10

Exceptional

30 Jul 2022

phan

Great staffs, good hotel and great location. We loved our 701 room, big, beautiful and clean

Leisure Family_with_children

10/10

Exceptional

30 Jul 2022

vietdung

Good lovely hotel nearby the lake. Room so spacious and beautiful, ms Rosa was super helful

Leisure Family_with_children

10/10

Exceptional

28 Jul 2022

lý

Staffs are friendly,

Leisure Self

10/10

Exceptional

08 Aug 2020

Hanah

Bon sejour, tres febrile employee’s, bon service, tres gentil service

Business_and_leisure

10/10

Exceptional

08 Aug 2020

Minhoo

Great 3 star hotel nearby the Hoankiem lake with good service. Room and staffs were lovely

Friends_and_family Family

10/10

Exceptional

08 Aug 2020

Lilipham

Khach San dep, Nhan vien de thuong, than thien, vi tri Trung tam

Friends_and_family Family_with_children

10/10

Exceptional

04 Aug 2020

Singapore

Room was big, lovely and spacious, good breakfast and lovely staffs, we hope to come back this hotel again

Friends_and_family Family

10/10

Exceptional

04 Aug 2020

Minhgang

Khách sạn đẹp, nhân viên dễ thương, thân thiện . Chúng tôi sẽ quay trở lại

Friends_and_family Family

10/10

Exceptional

02 Aug 2020

Minhhang

Khách sạn đẹp, nhân viên dễ thương, phong to rộng, khách sạn tổ chức tour halong, sấp, Ninhbinh với giá cả ưu tiên và chất lượng tuyệt vời. Cảm ơn nhiều

Business_and_leisure

10/10

Exceptional

02 Aug 2020

Lisa

The room was big, lovely and spacious. The staffs were friendly and helpful, hotel near Hoan Kiem lake

Friends_and_family Family

10/10

Exceptional

01 Aug 2020

Hanah

Room was lovely and spacious, good breakfast, good staffs

Friends_and_family Family

10/10

Exceptional

01 Aug 2020

Stephen

Thank you so much for lovely stay. We had lovely experience with Hanoi malo Boutique hotel

Business_and_leisure Family

10/10

Exceptional

01 Aug 2020

Minhly

Khách sạn đẹp, mới, phòng to, rộng, nhân viên dễ thương, thân thiện và chuyen nghiệp

Friends_and_family Family

10/10

Exceptional

31 Jul 2020

Line

Khách sạn rộng, đẹp, nhận viên thân thiện, thực sự hài lòng

10/10

Exceptional

31 Jul 2020

Lilna

Khách sạn đẹp, trung tam, nhận viên dễ thương quá

Business_and_leisure

10/10

Exceptional

31 Jul 2020

Lean

Chung toi co một kỳ nghỉ tuyệt vời. Phòng rộng, đẹp, nhận viên dễ thương, thân thiện,

Friends_and_family Family

10/10

Exceptional

30 Jul 2020

Linhjenny

Phòng dep, Nhan vien de thuong, an sang ngon, thuc su Tuyet voi

Friends_and_family Family

10/10

Exceptional

30 Jul 2020

Lilipham

Phòng khach San to, rong, Nhan vien de thuong, than thien

Business_and_leisure

10/10

Exceptional

30 Jul 2020

Lelam

Khach San dep, sach, Nhan vien de thuong, than thien

Friends_and_family Family

10/10

Exceptional

29 Jul 2020

Lili

Bon service, les employees tres agreeable et gentile, Je suis tres heureux

Friends_and_family Family

10/10

Exceptional

28 Jul 2020

Micky

Thank you so much for lovely stay . We had great experience

Friends_and_family Family

10/10

Exceptional

25 Jul 2020

Michelle

Khách san đẹp, sạch, nhan viên thân thiên, dễ mến. Chúng tôi rất hài lòng

Friends_and_family Family

10/10

Exceptional

25 Jul 2020

Lisafanta

Thank for great stay and lovely experience . We stayed for 1 weeks, all were very good

Friends_and_family Family

10/10

Exceptional

25 Jul 2020

Linda

Thank for great stay. Ms Rosa was great and professional, helped everything for our stay

Friends_and_family Family

10/10

Exceptional

24 Jul 2020

Lelam

Khách sạn đẹp, nhân viên dễ thương, thân thiên, cảm ơn vì một kỳ nghỉ tuyệt với

Friends_and_family Family

10/10

Exceptional

24 Jul 2020

Jenny

We had excellent experience. Thank you so much for lovely stay

Friends_and_family Family

10/10

Exceptional

18 Jul 2020

Rosienguyen

Thank you so much ms Rosa who made our stay lovely and comfortable. We had great service from hotel. Hotel was near Hoan Kiem lake,

Business_and_leisure

10/10

Exceptional

18 Jul 2020

Lindevacan

The hotel is nearby the lake, room was big, lovely and spacious. The staffs booked us great service Halong bay tour and Ninhbinh tour. We were so happy with hotel experience

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jul 2020

Michelle

Room was lovely and beautiful, great breakfast, staffs were super friendly and helpful. We had great time there

Business_and_leisure

10/10

Exceptional

18 Jul 2020

Mariehelen

Great hotel and great service. Ms Rosa was amazing who helped us all our stay in Hanoi. Hotel room was nice, lovely and friendly. We had excellent experience...

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jul 2020

Davidhelly

Great service and great staffs. Room so big, lovely and spacious

Business Family

10/10

Exceptional

18 Jul 2020

Lindacapwrg

Great welcoming, lovely stay and lovely staffs. Room was big, lovely and spacious. Great breakfast, great service

Business_and_leisure Family

10/10

Exceptional

30 Apr 2020

Vernon

Good value for money

Clean, convenient, nice staff

Self

4/10

Poor

13 Dec 2019

Verified traveler

We arrived and were told our room wasn’t available and we were being upgraded to a sister hotel for one night. This involved us being marched down the street to a room in the back of a clothes shop (you had to walk through the shop). While the room was ok there it was not what you expect when booking a hotel vs Airbnb

Leisure Partner

10/10

Exceptional

02 Dec 2019

Robert

There was a problem with check in, the room wasn’t available due to some type of a problem (language barrier) but the staff arranged a larger room (upgrade) in another hotel just a short walk down the street. We were in our own room the next day. Very attentive staff, very friendly. Would definitely stay here again

Friends_and_family Friends

2/10

Poor

03 Nov 2019

EJ

Rooms Falsely Advertised

There are tons of hotels in this area, I would not pick this one. They advertised to us a triple room with three queen beds which we thought was perfect. However, when we arrived they said there was no room at their hotel (despite already taking our money for the booking) but they would \"upgrade\" us to their sister hotel which was in a better area and just as nice. Being late in the evening we were not happy but agreed to go. This \"upgrade\" was over a thirty minute walk from the area we wanted to be in and it was \"upgraded\" to a double bed with a mattress on the floor. When we explained we were not happy with the room or location we were told our original booking hotel had no rooms left. We decided that even a hostel provides more than a mattress of the floor for less that what we were paying Hanoi Malo and so began to look at hotels in the reception on our phones. I got Tom at the hotel to verbally agree a refund and to also email confirm he was going to process a full refund. However, now that I have returned home their 'policy' has changed and despite confirming they will refund, they will not. It has made me weary booking a hotel via this website knowing their venders they sell on behalf for are allowed to falsely advertise rooms, take your money and there is no way of getting refunds.

Friends_and_family Family

10/10

Exceptional

05 Oct 2019

Verified traveler

This hotel was perfectly situated for the heart of Hanoi. The facilities were great, the hotel has recently been renovated and the rooms are clean and very comfortable.
We found Rosa and all the staff extremely helpful and nothing was too much to ask for.
We booked trips with them and got a cheaper price than I had found online or whilst looking around Hanoi.
All in all I can not fault the establishment or its staff. I will be booking in again when I return to Vietnam for the F1 next year.

Leisure Friends

2/10

Poor

05 Aug 2019

Verified traveler

I book your hotel. Bứt sent me to another one. The worst

Family

10/10

Exceptional

24 Jul 2019

SARAH

night stay

We stayed here for 3 nights. All staff were very friendly especially Rosa! Helped us when we arrived to book train tickets and offered a free guide. The welcome drinks and watermelon was a lovely touch. Breakfast was very nice and made to order aswell as buffet options. No problem with holding luggage. We even went back 2 nights later after a Ha Long Bay trip and they were welcoming to holding luggage and giving us a room to shower in. Would definitely stay here again in the future. Room is basic but is very good stay for the price.

Partner

10/10

Exceptional

06 Jun 2019

Maria

The hotel is situated right in the heart of the Old Quarter, so perfect for wandering out and about as well as being picked up by the local guides for tours.

For the small price paid, the room is simple but clean, air conditioned, and it includes a cooked breakfast, and brilliant service - such as a detailed intro to the city when we first checked in, and offering to book us our taxi to the airport and even cooking us breakfast to take with us (as it was a very early flight) with no fuss at all. Every single member of staff was excellent and went out of their way to help us, in particular Rosa and Mia we probably dealt with the most. Thank you!

Business_and_leisure Family

4/10

Poor

17 Mar 2025

Martin

Way overpriced hotel

The only good thing about this hotel is the friendly staff.
Its way overpriced ×2 at least.
Book something else

Self

8/10

Excellent

05 Jan 2025

KEIICHI

コンディションと設備は今ひとつですが、スタッフがとても親切でフレンドーで好印象でした

Leisure Family_with_children

10/10

Exceptional

08 Mar 2024

helen

I really enjoyed the service here - Rosa and the whole staff were amazing! She takes good care of her customers and gives wonderful travel advices. She arranged my whole trip through Vietnam and made sure all my needs were taken care of! She is warm and super thoughtful - the team that works with her is also fantastic! Very cozy and warm experience, highly recommended!

2/10

Poor

16 Jan 2024

wonhee

최악이다

최악.

10/10

Exceptional

27 Sep 2023

Rolf

Fungerar perfekt

Very nice hotel